Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Technology Architect & Migration. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

ROLES AND RESPONSIBILITIES
As a Technology Architect Analyst, you will:

• Document architecture designs and maintain up-to-date records.
• Setup and maintain development and production environments using Infrastructure as Code
• Setup and maintain DevSecOps pipeline
• Support external integration activities
• Implement system operations capabilities; e.g. logging & monitoring, backup& restore
• Train the client on above

Requirements:

• Basic understanding of Linux
• Basic understanding of networking & security concept
• Basic scripting
• Basic knowledge of Infrastructure / Configuration as Code (Terraform and Ansible preferred)
• Basic familiarity of CI/CD tools
• Basic knowledge of AWS

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to keerthana@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities:

• Manage the day-to-day technology requirements of our proprietary trading systems
• Accelerate trading and research analysis workflows by utilizing and expanding on the Firm’s in-house infrastructure and improve productivity
• Evaluate new technologies and identify/deprecate legacy code to improve on the current technological stack
• Collaborate with other engineers, traders, and researchers to design custom frameworks or end-user solutions
• Write performance sensitive code and user-friendly APIs to facilitate access to our in-house data analysis infrastructure
• Lead design discussions and conduct code reviews to maintain high standards and quality of written code

Requirements:

• Bachelor’s or Master’s degree in Computer Science or related Engineering discipline
• 5+ years of experience building demanding, live systems in Python
• In-depth knowledge of Python and keeps up with current standards (3.11 onwards)
• Up-to-date knowledge of the Python ecosystem: third party libraries, packaging in-built Python libraries
• Knowledge of a systems language such as C, C++, Rust, etc.
• Solid understanding of data structures
• Strong verbal and written communication skills
• Must care about the user-experience/UX component
• Knowledge of CI software, such as TeamCity or Jenkins
• Familiarity with Linux
• Ability to mentor others and lead small projects

Bonus points:

• Experience in the trading industry
• Familiarity with the scientific python stack
• Understanding of the latest in python package management

Responsibilities:

• Involved in large projects ranging from commercial, industrial, institutional, residential, mixed development, healthcare, infrastructure and MRT/rail etc.
• To lead, manage and coordination of projects complying with authorities' requirements and standards.
• Confidently administer the contract and effectively manage the project team and Consultants for best results.
• Proactively identify and resolve technical coordination, site and/or authorities compliance problems.
• Strong leadership skills and ability to work as a team.
• Ensure compliance with local building codes and regulations.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Keep updated on contractual and authorities' requirements.
• Nurture, coach and upgrade skill levels of team members.

Requirements:

• Architectural masters/degree recognized by Board of Architects Singapore.
• Minimum 10 years of post-graduate architectural experience.
• Bim/Revit, Archicad, Autocad, Sketchup, In-Design, as well as basic rendering and graphics publishing software programs.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

• The projects that we are involved in covers a very broad spectrum including commercial, industrial, institutional, mixed-development, residential, healthcare, infrastructure etc.
• Project Management, coordinate and assist in the day to day running of projects assigned.
• Liaise and coordinate with Clients, Consultants and Contractors.
• Ensure compliance with local building codes and regulations.
• Confidently administer the contract and effectively manage the project team.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Proactively identify and resolve technical coordination, site or compliance issues.
• Keep updated on contractual and authorities' requirements.

Requirements:

• Degree in Architectural from recognized tertiary institution under BOA Singapore
• Minimum 8 years post graduate experience
• Familiar with BIM and Authorities submission process and guidelines
• Proficient in Autocad, Revit, Sketchup

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

• Own BIM delivery quality, consistency, and compliance to office standards across all project stages (concept to authority submissions, tender, and construction).
• Own and continuously improve BIM standards, templates, libraries, naming conventions, and QA/QC checklists.
• Establish and maintain project BEPs; ensure each project team implements agreed BIM Execution Plans.
• Drive best-practice adoption and workflow improvements across ArchiCAD, and where required, Revit deliverables.
• Set up and manage BIM project environments (Teamwork/BIMcloud/CDE protocols), including permissions, structure, and model segmentation.
• Lead regular coordination routines: model audits, issue logging, coordination workshops, and closure tracking.
• Ensure drawing/model deliverables meet deadlines and submission requirements, including Singapore authority submission needs where applicable.
• Support project teams in translating design intent into coordinated, buildable documentation.
• Establish model audit routines (LOD/LOI, model health, classification, parameter completeness, drawing consistency).
• Review and sign off key BIM deliverables before issue/submission.
• Maintain version control and ensure proper archiving and file hygiene.
• Coordinate BIM interfaces with external consultants (C&S, MEP, specialist vendors) and contractors.
• Represent BIM requirements in consultant kick-offs, coordination meetings, and technical workshops.
• Mentor and upskill BIM modelers/drafters and project architects on BIM workflows and office standards.
• Create quick guides and internal SOPs; support onboarding and training plans for BIM staff.
• Provide technical input for BIM hiring and interviews.
• Evaluate and implement BIM tools/plugins (model checking, issue tracking, coordination tools).
• Act as escalation point for advanced BIM troubleshooting and delivery risks.

Requirements:

• Degree in Architecture/Building Information Modelling/construction-related discipline (or equivalent experience).
• 6+ years of BIM experience, with at least 2 years in a BIM coordination/management capacity.
• Strong proficiency in Graphisoft ArchiCAD (Teamwork, BIMx, BIMcloud) is required.
• Working knowledge of AutoCAD.
• Familiarity with Revit is an advantage (some projects/consultant workflows may require it).
• Strong understanding of construction documentation, multi-disciplinary coordination, and BIM information management.
• Experience developing/maintaining BEPs and running coordination and QA/QC routines across multiple projects.
• Strong communication and stakeholder management skills; comfortable leading coordination meetings.
• Experience supporting Singapore-based projects and authority submission workflows.
• Experience coordinating multi-office delivery (Singapore + Penang).
• Familiarity with CDE practices and formal issue tracking workflows.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459 (https://gemsrecruit.com/)

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Description

As a Senior Software Engineer, you will be working on:

• Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of client's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with client to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various client stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support client with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

Qualifications

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with React with TypeScript

• Experience with NodeJS is a plus.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP is a plus

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)

Work Location                            : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day                                     : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

·        To lead the quality improvements through working with all relevant department and supplier on the Kaizen activities.

·        To understand customer manufacturing quality requirement & align with the business agreement so as to work effectively with all suppliers to achieve KPI target for the line rejection.

·        Perform analysis on internal defects and drive improvements from relevant departments to achieve quality KPI.

·        To support Quality System Lead in ISO implementation for the company

·        To collaborate with internal team and provide support to Quality System Lead in all certifications requirement for the products as stated by customer

Requirement:

·        Degree/Diploma in Engineering with at least 3 years of relevant working experience in Manufacturing

·        Ability to work with the customer, HQ / factory, Peers / Subordinate, and Superiors

·        Strong problem-solving and interpersonal skills

·        Ability to work with minimal supervision

·        Able to handle customer complaint and work well with internal & external department to resolve quality issue

·        Able to provide constructive solution / advice to the team

·        Good knowledge in ISO management and customer audit

Compliance with RBA standards

Customer Service Assistance

Department: Customer Service
Employment Type: Full-Time
Location: Singapore

Job Summary

We are looking for a proactive and customer-focused Customer Service Assistance to join our dynamic team. The ideal candidate will be responsible for providing exceptional service across multiple customer touchpoints—calls, emails, and walk-ins—while meeting service level expectations.

In addition to managing customer interactions, you will also support operational functions, gather feedback for continuous improvement, and perform telemarketing outreach to boost customer engagement and service awareness. This role suits a reliable team player with strong communication skills, attention to detail, and the ability to work under pressure.

Key Responsibilities

Customer Service & Front Desk Support

• Respond promptly and professionally to incoming customer calls, maintaining a high standard of service.
• Reply to customer emails within 20 minutes, ensuring accuracy, completeness, and quality.
• Provide consistent and courteous service across all communication channels, including in-person walk-ins.
• Conduct timely follow-ups on undelivered shipments according to SOPs.
• Escalate complex or unresolved issues to the Customer Service Manager.
• Rotate in front desk responsibilities, attending to walk-in customers during office hours.

Workplace Conduct & Personal Accountability

• Maintain a high attendance and punctuality record (minimum 95%).
• Submit leave requests at least one week in advance for approval.
• Follow allocated break schedules strictly.
• Complete all assigned tasks within stipulated timelines and expectations.

Business Operations & Process Improvement

• Report customer feedback and key issues to the Operations Supervisor and CS Manager.
• Monitor and manage unconfirmed online bookings proactively.
• Contribute ideas for improving service processes and business workflow.
• Perform telemarketing and outbound calls to promote services, follow up on leads, and generate interest.
• Make collection calls to local and international clients with outstanding payments.
• File and sort job sheets/movement charts daily for quick access to PODs.
• Handle manual billing adjustments and urgent booking changes as per SOP.
• Prepare manual job sheets for selected accounts where needed.
• Encourage and assist customers in adopting cashless/digital payment options.

Ad Hoc Support

• Provide operational support when required; duties will be shared on a rotational basis with fellow CS Executives.

Qualifications& Skills

• Minimum GCE 'O' Level or equivalent.
• Minimum 1 year of experience in customer service (preferred but not mandatory).
• Strong written, verbal, and face-to-face communication skills.
• Confident in telemarketing and cold calling to engage customers effectively.
• Excellent analytical thinking and customer problem-resolution skills.
• Ability to remain calm and professional in challenging situations.
• Team-oriented mind-set with the ability to work independently when needed.
• Proficient in Microsoft Office (Word, Excel, Outlook); CRM familiarity is an advantage.

Site Engineer

Job Description

This position is mainly responsible for on-site construction supervision, engineering coordination, progress monitoring, quality verification, and testing/inspection support for semiconductor facility engineering projects.

The scope of work includes civil construction stages, M&E installation, instrumentation and control wiring, signal cable installation, control panel installation, PLC / SCADA / GMS system testing, and project handover activities.

The role is primarily responsible for ensuring contractors’ works comply with drawings, specifications, project schedules, and project requirements, while supporting the engineering team in site management and project delivery.

Key Responsibilities

1. Supervise on-site construction activities, monitor work progress, and ensure quality compliance.
2. Coordinate work arrangements among clients, main contractors, subcontractors, and site personnel.
3. Ensure site works are carried out according to approved drawings, specifications, and project requirements.
4. Conduct daily site inspections to monitor manpower attendance, construction progress, material deliveries, and site conditions.
5. Assist in site measurements, inspections, testing, defect tracking, and project completion verification.
6. Prepare daily site reports, photo records, and progress updates in accordance with company and client requirements.
7. Perform any other site supervision, coordination, and follow-up duties assigned by management.

Job Requirements

1. Candidates with experience in site management, construction supervision, engineering coordination, or project execution are preferred.
2. Basic knowledge of M&E systems, instrumentation and control, ELV systems, communication systems, PLC / SCADA, GMS, or facility systems is an advantage.
3. Ability to understand basic construction drawings, single-line diagrams, control wiring diagrams, and I/O Lists is preferred.
4. Able to supervise contractors in site installation, cable pulling, cable checking, testing, system commissioning, and defect rectification works.
5. Good communication and coordination skills to liaise with clients, main contractors, subcontractors, and site teams.
6. Positive working attitude, responsible, and proactive in tracking site issues, project progress, and defect rectification status.
7. Familiar with Microsoft Office, Excel, photo documentation, and site reporting preparation is preferred.
8. Candidates with experience in Singapore construction sites, semiconductor plants, cleanroom environments, facility systems, or M&E / instrumentation projects will have an added advantage.

Certifications & Preferred Qualifications

Candidates with any of the following certifications, training, or relevant experience will have an advantage:

1. Electrical licenses or certifications related to electrical engineering, instrumentation, ELV systems, or communication cabling.
2. Singapore Licensed Electrical Worker (LEW), or relevant Electrical Technician / Electrical Engineer qualifications.
3. Experience with GMS, Gas Detector systems, 4–20mA signals, Modbus, Ethernet/IP, OPC, or SCADA systems is highly preferred.

Nature of Work

This role mainly focuses on site supervision, engineering coordination, progress tracking, quality verification, defect rectification follow-up, and testing/inspection support.

Candidates should possess basic engineering judgment to ensure contractors’ works comply with drawings, specifications, and project requirements.

WORK LOCATION
Site in Tampines (VSMC)

Please send your cv to joan@jtpc.com.tw

Safety Coordinator

Work Location: Tampines (VSMC Project Site)

Job Summary

The Safety Coordinator is responsible for implementing and overseeing workplace safety programs to ensure a safe and healthy working environment. The role involves conducting site inspections, risk assessments, safety training, and monitoring compliance with health, safety, and environmental (HSE) regulations within the construction and semiconductor industry.

Responsibilities

• Implement and monitor safety programs, policies, and procedures to maintain a safe work environment.
• Conduct regular site inspections, audits, and risk assessments to identify potential hazards and recommend corrective actions.
• Ensure compliance with Workplace Safety and Health (WSH) regulations, client requirements, and company safety policies.
• Provide safety induction, training, and guidance to employees, subcontractors, and site personnel.
• Investigate incidents, accidents, near misses, and unsafe conditions, and prepare relevant reports.
• Monitor and promote safe work practices across all project activities.
• Collaborate with project teams, clients, and subcontractors to strengthen safety awareness and safety culture.
• Maintain accurate safety records, reports, permits, and documentation.
• Support emergency preparedness activities and safety campaigns.
• Perform any other ad-hoc duties assigned by the management team.

Requirements

• Minimum 3–5 years of experience as a Safety Coordinator or in a similar safety role within construction, engineering, or semiconductor environments.
• Good knowledge of Workplace Safety and Health (WSH) regulations and industry best practices.
• Relevant qualification in Occupational Health & Safety, Environmental Science, Engineering, or related disciplines.
• Familiar with Risk Assessment (RA), Safe Work Procedure (SWP), and Permit-to-Work (PTW) systems.
• Experience working in semiconductor fabrication plant projects will be an advantage.

Preferred Qualifications

• Possession of relevant WSH certifications.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced project environment.
• Proficiency in Microsoft Office applications, especially Excel and Word.
• Bilingual in English and Mandarin will be an advantage to liaise with Taiwan HQ and project stakeholders.

Other Information

Job Description & Requirements

JOB RESPONSIBILITIES – PURCHASER

· Research potential vendors

· Compare and evaluate offers from suppliers

· Negotiate contract terms of agreement and pricing

· Track orders and ensure timely delivery

· Review quality of purchased products

· Enter order details (e.g. vendors, quantities, prices) into internal databases

· Maintain updated records of purchased products, delivery information and invoices

· Prepare reports on purchases, including cost analyses

· Monitor stock levels and place orders as needed

· Coordinate with warehouse staff to ensure proper storage

· Attend trade shows and exhibitions to stay up-to-date with industry trends

REQUIREMENTS

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Industrial) or equivalent.
• Required language(s): English, Mandarin - in order to liaise with Chinese speaking associates
• At least 3 Year(s) of working experience in the related field is required for this position.
• Prior experience with Fire Prevention & Protection Systems will be added advantage

Please indicate the below information in your resume

• Employment experience
• Current and Expected Salary
• Reason(s) for leaving
• Availability to commerce work

Job Description

• Support network infrastructure projects, provide support to resolve network incidents and issues, provide post-cutover support for various projects as directed by IT Network team.
• Participate in project meetings, discussions, and hand over of projects. Including draft, review and submit project related documents/reports/ metrics as and when required.
• Troubleshoot project related issues and resolve such issues, manage and monitor system utilization and performance during pre-project and post-project cutover and any other tasks or works as and when requested and assigned by the Company.
• Work closely with project teams to understand network requirements and objectives, ensuring seamless integration of network infrastructure within the integrated resort. –
• Provide comprehensive support and administration for the entire project, encompassing Cisco routers, switches, and other network devices.
• Implement and manage network solutions to support project initiatives, prioritizing scalability, performance, and robust security. -Configure and optimize network devices, including routers and switches.
• Configure Multicasting Protocols to ensure efficient multicast traffic distribution.
• Conduct thorough network assessments, identifying potential improvements and upgrades to align with project goals.

Key Qualifications/Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Network Engineer, preferably in project-oriented environments
• Strong knowledge of network protocols, technologies, and architectures (e.g., OSPF, BGP, IP Multicast, Policy Routing).
• Experience in Layer 3 Routing and Layer 2 Switching, with strong expertise in installing, configuring, and troubleshooting Cisco devices.
• Experience with network infrastructure design and implementation, including LAN/WAN, data center, and cloud networks.
• Skilled in deploying Layer-2 technologies like VLANs, VTP,STP, RSTP, Inter-VLAN routing, VLAN Trunking, Ether Channels, VLAN access-maps, and port security.
• Solid experience in switching-related tasks, including implementing VLANs, VTP, RSTP, STP, and port security.
• Familiarity with network security principles, including firewalls, IDS, NAC, and access control.

Job Overview

We are seeking a System Administrator to manage and support enterprise infrastructure environments, covering server provisioning, system configuration, security hardening, and operational readiness. This role is critical in ensuring systems are stable, secure, and fully compliant before deployment into production.

The ideal candidate will have hands-on experience in system administration, strong exposure to infrastructure environments, and the ability to coordinate across multiple technical teams.

Key Responsibilities

System Administration & Infrastructure

• Provision and configure servers, including virtual machines and OS clustering
• Perform system setup activities such as domain joining, AD/OU configuration, and environment preparation
• Support database setup in collaboration with DBA teams
• Configure load balancers, firewall rules, and system connectivity

Platform & Tool Administration

• Install and configure enterprise tools including monitoring, backup, and system management platforms
• Support onboarding of infrastructure and security tools (e.g., SIEM, EDR, monitoring solutions)
• Manage SSL certificate installation and system-level configurations

Security & Compliance

• Perform vulnerability scans and support remediation activities
• Execute OS hardening and patching prior to production deployment
• Support risk assessment processes and ensure compliance with security policies
• Assist in privileged access management setup (e.g., CyberArk or equivalent)

Testing & Operational Readiness

• Conduct system validation including HA/failover testing
• Perform backup and restoration testing to ensure data integrity
• Support go-live readiness, including checklist completion and approvals
• Prepare and maintain system documentation and operation guides

Coordination & Support

• Collaborate with network, application, DBA, and security teams
• Support change management processes including CAB approvals
• Coordinate with stakeholders to ensure timely delivery of system setup and deployment

Requirements

Technical Skills

• Experience in system administration (Windows/Linux environments)
• Strong knowledge of server setup, virtualization, and clustering
• Familiarity with Active Directory, DNS, and network fundamentals
• Experience with backup, monitoring, and system integration tools

Security & Governance

• Exposure to OS hardening, patching, and vulnerability management
• Familiarity with SIEM, EDR, and security best practices
• Understanding of risk assessment and compliance requirements

Preferred Skills

• Experience with tools such as QRadar, SolarWinds, CyberArk, or similar
• Knowledge of ITIL processes and change management workflows
• Experience in enterprise or regulated environments is an advantage

Key Attributes

• Strong troubleshooting and problem-solving skills
• Detail-oriented with structured approach to system management
• Ability to handle multiple tasks in a fast-paced environment
• Good communication and stakeholder coordination skills

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking an experienced Senior C# Software Engineer to design, develop, and support enterprise applications built on the .NET platform. This role requires a strong technical contributor who is highly familiar with the systems and solutions they support, and who can take ownership of application functionality, performance, and stability.

The ideal candidate demonstrates strong technical awareness of current responsibilities, understands the architecture of the products they work on, and can diagnose and resolve complex system issues.

Key Responsibilities

Application Development

• Design, develop, and maintain backend applications using C# and the .NET framework
• Build scalable and maintainable software solutions following industry best practices
• Write clean, efficient, and well-documented code

System Support & Ownership

• Maintain strong familiarity with the products and systems supported
• Investigate and resolve application issues through structured troubleshooting and root cause analysis
• Ensure system stability, performance, and reliability in production environments

Solution Design

• Participate in system design discussions and propose technical improvements
• Contribute to application architecture, system integration, and performance optimization
• Collaborate with cross-functional teams to ensure technical solutions align with business requirements

Testing & Quality Assurance

• Develop and execute unit tests and integration tests
• Support system integration testing and deployment activities
• Ensure high code quality through code reviews and best practices

Documentation & Knowledge Sharing

• Maintain technical documentation for systems and applications
• Share knowledge with team members and contribute to technical discussions
• Provide guidance to junior developers where required

Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, or related discipline
• Minimum 5–7 years of experience in C# / .NET development
• Strong hands-on experience with C#, .NET, and object-oriented programming
• Solid understanding of software architecture and system design
• Experience developing and maintaining enterprise applications
• Ability to troubleshoot complex application issues and perform root cause analysis
• Strong understanding of REST APIs, application integration, and backend services
• Familiarity with SQL databases and data access technologies
• Strong analytical thinking and problem-solving capability
• Excellent communication skills and ability to collaborate with cross-functional teams

Preferred Experience

• Experience with modern .NET frameworks (.NET Core / .NET 6+)
• Familiarity with microservices architecture
• Exposure to cloud platforms or containerized environments
• Experience with CI/CD pipelines and DevOps practices

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview
We are seeking a proactive Network Operations Centre Engineer to support 24x7 managed services operations. This role serves as the first point of contact for clients and vendors, responsible for monitoring alerts, managing service tickets, and ensuring timely incident resolution in accordance with agreed service levels.

The ideal candidate is disciplined, client-focused, and confident in working within structured processes in a high-availability environment.

Key Responsibilities

Incident & Ticket Management

• Receive, log, validate, and diagnose client incidents and service requests
• Monitor alerts, mailbox queues, calls, and chat requests
• Perform first-level troubleshooting and provide first-call resolution where possible
• Escalate issues appropriately based on defined escalation matrix

Service Delivery & SLA Management

• Manage tickets in line with established SLAs and operating procedures
• Provide timely status updates to clients on open incidents
• Coordinate with resolver groups and internal teams to ensure resolution timelines are met

Process & Continuous Improvement

• Identify gaps in knowledge articles, SOPs, and workflows
• Recommend improvements to enhance operational efficiency
• Maintain documentation accuracy within service management tools

Client Engagement

• Maintain professional communication with clients and vendors
• Ensure high levels of service quality and customer satisfaction

Requirements

Technical Knowledge

• Familiarity with ITIL concepts and service management practices
• Basic understanding of networking technologies such as WAN, LAN, WLAN
• Exposure to Security, Cloud, Collaboration, or Video Conferencing technologies is advantageous

Skills & Attributes

• Methodical and structured approach to troubleshooting
• Strong communication skills, both verbal and written
• Able to work in a 24x7 shift roster environment
• Good judgment in issue escalation
• Detail-oriented and customer-focused team player

Qualifications

• Technical Diploma or equivalent qualification in IT or related discipline
• ITIL v4 Foundation certification mandatory
• CompTIA A+ certification required

Experience

• Prior experience in a NOC, helpdesk, or technology call center environment preferred

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability