Total 537 security analyst job vacancies in Information Technology category

We’re hiring a Data Analyst to establish a dedicated analytics owner for dashboards, definitions, deep-dive analysis and instrumentation quality. This role exists because analytics and reporting are currently spread across product leaders as part of the job, creating bottlenecks, manual reporting, inconsistent answers and limited capacity to move beyond baseline reporting into deeper insight.

What you’ll do

You’ll work closely with senior stakeholders across Engineering, Product, Sales, and Content Engineering, Content and Subscriptions. Your responsibilities will include:

• Company dashboards and reporting - Design, build and maintain dashboards used by teams across the business whilst establishing single-source-of-truth reporting where possible.
• Provide bespoke reporting and analysis, delivering fast, accurate ad hoc insights and clear recommendations that explain performance, identify issues and quantify opportunities.
• Act as the go-to analytics partner for the Partnerships team, delivering partner-ready reporting and audience insights across web, email and campaigns to support renewals, upsells and stronger commercial conversations. Also support Product, Content and Subscriptions with clear, scalable reporting that improves decision-making and enables more effective self-serve access to data.
• Contribute to our analytics strategy by improving how we measure performance as our tools and practices evolve. Partner with Product and Engineering to strengthen tracking, instrumentation and data quality, and support experiment design, measurement plans and post-test analysis so teams can make better decisions with confidence.

What success looks like

• Foster and enable more of an experimentation approach and improved use of data within our product and engineering team.
• Partner reporting becomes a commercial advantage - improving reporting quality, reducing manual effort and supporting renewal and expansion conversations
• Richer audience and channel insights that help Product and Content improve traffic, repeat habits, recirculation and overall engagement
• Stronger email and lifecycle analytics across the network, especially as Braze comes online.
• A stronger measurement foundation for subscriptions, promotions and funnel experiments, with clear baselines and readouts

What we’re looking for:

Must-haves

• Experience with BI tools such as Looker, Tableau or similar platforms
• Proven experience building, maintaining and improving dashboards and reports that non-technical stakeholders actively use
• Deep digital analytics knowledge, with expert-level GA4 experience and a strong understanding of event-based measurement, attribution limitations and best-practice reporting
• Experience working with data warehouses and large datasets, such as BigQuery, Snowflake, Databricks or similar environments, and strong SQL. 
• Strong email analytics capability, including lifecycle performance, cohort behaviour, engagement and downstream impact
• Experience partnering with product managers on experimentation, including test design, measurement plans and post-test analysis
• Strong communication skills - you can explain complex analysis simply and turn insight into action
• Comfort using AI tools and emerging technology to improve efficiency, analysis quality and insight accessibility

Nice-to-have

• Braze experience, particularly reporting concepts and data exports
• Experience in media, content, subscriptions or audience-led digital businesses
• Exposure to data modelling and structured dataset design
• Experience with analytics implementation, including tracking plans, tag management and data layer design

Why us?

• Be part of a high-growth scale-up as we change the way people invest
• Work with an awesome team with experience from some of the fastest-growing and most successful start-ups in Australia
• Work in a flexible environment that understands that people have busy lives outside of work
• The opportunity to interview some of Australia's best investors and learn more in 6 months than you would in 5 years elsewhere.

There are perks too:

• Flexibility first - we all have rich and full lives outside of work that matters too
• Learning and training budget - keep learning and growing
• Team events - from trivia to escape rooms to runs - there's something for everyone
• Snacks, drinks (because that matters... right?!)

If you are interested in this role, please send a resume. To make your application stand out, feel free to include a cover letter.

The Head of Security Services is responsible for leading and growing Fujitsu’s security services practice, driving strategic direction, service innovation, and delivery excellence across all security domains. This role oversees a portfolio of security projects, consulting engagements, and managed services, ensuring alignment with business objectives and evolving threat landscapes.

The ideal candidate brings deep expertise across cybersecurity domains, strong leadership experience, and the ability to translate complex security challenges into business value for clients.

Key Responsibilities:

1. Strategic Leadership & Practice Development

• Define and execute the overall security services strategy aligned with Fujitsu’s business goals
• Build, scale, and continuously enhance the security services portfolio, including consulting, integration, and managed services
• Identify emerging trends (e.g., cloud, AI, IoT, Zero Trust) and integrate them into service offerings
• Establish best practices, frameworks, and reusable methodologies across engagements

2. Service Delivery & Operational Excellence

• Oversee delivery of large-scale, complex security projects and programs
• Ensure consistent, high-quality execution across all security engagements
• Drive security architecture, design, and governance standards
• Manage risk, compliance, and quality assurance across all client engagements

3. Client Engagement & Advisory

• Act as a trusted advisor to senior client stakeholders (CIOs, CISOs, executives)
• Lead security strategy engagements, maturity assessments, and transformation programs
• Provide guidance on risk management, regulatory compliance, and security roadmaps
• Support critical escalations and ensure client satisfaction

4. Pre-Sales & Business Development

• Lead and support pre-sales activities, including RFP/RFQ responses, solution design, and cost modeling
• Collaborate with sales teams to shape deals and win new business
• Present security solutions, architectures, and value propositions to clients
• Drive growth of the security services pipeline and revenue targets

5. Team Leadership & Capability Building

• Lead, mentor, and grow a team of security architects, consultants, and engineers
• Develop talent through coaching, training, and career progression planning
• Build specialized capabilities across domains such as:
• Governance, Risk & Compliance (GRC)
• Security Operations (SOC, SIEM, vulnerability management)
• Identity & Access Management (IAM)
• Cloud and Data Security
• Foster a culture of innovation, collaboration, and continuous learning

6. Governance, Risk & Compliance

• Establish and enforce security governance frameworks and standards
• Ensure alignment with international standards (e.g., ISO 27001, NIST, CIS)
• Oversee risk assessments and ensure appropriate mitigation strategies
• Support audit and compliance initiatives across client environments
  

Experience:

• More than 10 years in a leadership role in Security Services
• Proven track record managing large-scale security programs or practices
• Strong hands-on background in multiple security domains, including:
• Governance, Risk & Compliance
• Security Operations
• Identity & Access Management
• Cloud Security
• Data Security
• Experience in both consulting and managed security services environments
• Deep understanding of security frameworks, architectures, and technologies
• Ability to translate technical risks into business impact and strategy
• Strong commercial acumen, including solutioning, costing, and deal shaping
• Familiarity with modern technologies: cloud, DevOps, automation, AI, IoT
• Strong understanding of regional regulatory landscapes and compliance frameworks

Responsibilities

• Design, implement, operate, and maintain the organization’s Security Management System (SMS) in alignment with ISO 27001 and other applicable security frameworks.
• Manage and administer security infrastructure, including next-generation firewalls, IDS/IPS, NAC, VPN solutions, and security management platforms.
• Develop, implement, and enforce information security policies, standards, procedures, and guidelines.
• Monitor security events, logs, and alerts using SIEM and security monitoring tools to detect, analyze, and respond to threats.
• Investigate security incidents, perform root-cause analysis, and lead incident response and remediation activities.
• Ensure system hardening, secure configurations, and compliance with security baselines across network and infrastructure components.
• Coordinate vulnerability assessments, penetration testing activities, and remediation tracking.
• Support firewall policy management, security rule reviews, log analysis, and continuous security tuning.
• Oversee access control mechanisms, authentication systems, and NAC solutions to ensure secure network access.
• Collaborate with network, infrastructure, presales, and project teams on secure design and implementation of new systems and services.
• Support Data Center and Disaster Recovery (DR) security implementations, audits, and compliance reviews.
• Maintain security documentation, including risk assessments, asset registers, SOPs, incident reports, and audit evidence.
• Manage vendor coordination related to security tools, licensing, renewals, RMA cases, and security product evaluations.
• Support internal and external audits, regulatory requirements, and compliance initiatives.

Requirements

• Bachelor's degree in information security, Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 4 years of hands-on experience in information security, security operations, or security management systems.
• Strong understanding of Security Management Systems (SMS) and information security frameworks such as ISO 27001, ISO 27002, NIST, or similar.
• Proven experience in network and infrastructure security across LAN, WAN, Data Center, and DR environments.
• Hands-on experience with next-generation firewalls (Palo Alto, FortiGate, Cisco FTD, Juniper SRX).
• Solid knowledge of routing, switching, and secure network design concepts.
• Practical experience with VPN technologies (IPsec, SSL VPN, GRE, DMVPN).
• Experience with SIEM platforms, log management, and security monitoring tools.
• Familiarity with vulnerability management tools such as Nessus or equivalent.
• Experience with NAC solutions such as Cisco ISE or FortiNAC.
• Understanding of risk assessment, threat modeling, and security controls implementation.
• Experience performing OS upgrades, firmware updates, configuration backups, and security maintenance activities.
• Strong documentation skills with experience in policy writing, procedures, and audit reporting.
• Experience in banking, telecommunications, cloud, or enterprise environments is preferred.
• Ability to manage multiple tasks and respond effectively in a fast-paced environment.
• Willingness to work 24/7 shifts, including nights, weekends, and public holidays, if required.
• CCNA/CCNP Certificate is must.
• Preferred who is certified in PCNSE and Fortinet NSE
• CISSP, CISM, or equivalent security certifications (added advantage)

LiangSyeh Wei (Shevy) - R:R22108807

Responsibilities

Support the Project Manager/Lead Engineer to deliver Industrial Automation Systems.

The Engineer will be involved in both design and configuration of the network devices & security solutions such as the following:

• L2 and L3 network switches
• Firewalls and Intrusion Detection/Protection System
• Network Monitoring System
• Backup and Recovery System
• WSUS, Endpoint Protection & Whitelisting of Applications
• Domain Controller
• Virtualization (Hyper-V)
• Nutanix VM platform design/ setup / installation
• Network Intrusion Detection System (NIDS) & Security Information and Event Management (SIEM)

Requirements

• Minimum 5 years of relevant experience in IT infrastructure design and engineering
• Has working experience in Nutanix VM platform design/ setup / installation
• Has experience leading small team of engineers or have coordinated activities with team members of different disciplines (e.g. Vendors, Sales team)
• Has designed, implemented and been involved in troubleshooting of Network & Security solutions
• Has demonstrated or conducted POC for IT / OT solutions to Customer
• Work experience in Industrial Automation with OT Domain Knowledge will be an advantage
• Holding any of the following certifications will be factored positively

- ISA/IEC 62443 Cybersecurity Certifications / Expert
- Global Industrial Cyber Security Professional (GICSP)
- Cisco CCNA / CCNP / CCIE certification

We regret to inform that only shortlisted candidates will be notified.

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

• Analyze user requirements and define technical specifications
• Provide advice, guidance, and knowledge sharing on business processes, applications, and system configurations
• Support the development, implementation, and maintenance of applications in line with company digital strategies and governance
• Ensure solutions meet requirements for performance, security, and service standards
• Drive continuous improvement through process and technical enhancements
• Coordinate with internal teams and subcontractors to resolve complex system and application issues
• Monitor application performance, troubleshoot issues, and perform root cause analysis
• Manage system alerts and ensure timely resolution of incidents
• Assess system compatibility and ensure smooth integration of applications
• Track and escalate technical issues when necessary
• Support site operations, including site surveys and progress reporting
• Attend client meetings and prepare necessary documentation
• Coordinate and manage teams of technicians across various work locations
• Ensure compliance with safety standards and proper execution of site procedures

Job Requirements:

• Bachelor’s degree in engineering, Computer Science, Mathematics, or a related discipline
• Minimum 2–4 years of relevant working experience
• Strong troubleshooting and problem-solving skills
• Experience in application support, system administration, or related roles
• Excellent verbal and written communication skills
• Willingness to work on-site and perform shift duties when required

Job Summary

We are seeking a skilled and detail-oriented Analyst Programmer to join our team. In this role, you will be responsible for analyzing user requirements, designing system solutions, developing applications, and maintaining software systems. You will work closely with business stakeholders and technical teams to deliver high-quality, scalable solutions.

Key Responsibilities

• Analyze business requirements and translate them into technical specifications
• Design, develop, test, and implement software applications
• Maintain and enhance existing systems to improve performance and reliability
• Collaborate with stakeholders to gather and clarify requirements
• Perform system integration, debugging, and troubleshooting
• Write clean, efficient, and well-documented code
• Conduct code reviews and ensure adherence to coding standards
• Support deployment activities and provide post-implementation support
• Prepare technical documentation, including system design and user guides
• Stay updated with emerging technologies and propose improvements

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Proven experience as a Programmer, Software Developer, or similar role
• Strong knowledge of programming languages (e.g., Java, C#, Python, or similar)
• Experience with databases (SQL, Oracle, MySQL, etc.)
• Familiarity with software development lifecycle (SDLC) methodologies
• Strong analytical and problem-solving skills
• Good understanding of system design and architecture

Job Summary

We are seeking a skilled and detail-oriented Analyst Programmer to join our team. In this role, you will be responsible for analyzing user requirements, designing system solutions, developing applications, and maintaining software systems. You will work closely with business stakeholders and technical teams to deliver high-quality, scalable solutions.

Key Responsibilities

• Analyze business requirements and translate them into technical specifications
• Design, develop, test, and implement software applications
• Maintain and enhance existing systems to improve performance and reliability
• Collaborate with stakeholders to gather and clarify requirements
• Perform system integration, debugging, and troubleshooting
• Write clean, efficient, and well-documented code
• Conduct code reviews and ensure adherence to coding standards
• Support deployment activities and provide post-implementation support
• Prepare technical documentation, including system design and user guides
• Stay updated with emerging technologies and propose improvements

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Proven experience as a Programmer, Software Developer, or similar role
• Strong knowledge of programming languages (e.g., Java, C#, Python, or similar)
• Experience with databases (SQL, Oracle, MySQL, etc.)
• Familiarity with software development lifecycle (SDLC) methodologies
• Strong analytical and problem-solving skills
• Good understanding of system design and architecture

Cash Equities Application Support Technical Lead Analyst is a strategic professional who applies in-depth knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex issues with substantial impact, where taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

• The Cash Equities Application Support Technical Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Hands-on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.
• Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements
• Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or junior-level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Appropriately assess risk when application changes are made or business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participates in a weekend support rotation schedule

Qualifications:

• 8+ year of experience in Front office application support
• Prior experience in Equities or Futures Execution platforms is preferred
• Prior experience in Electronic Execution is mandatory
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Key Responsibilities

• Engage clients to understand network and security requirements.

• Design solutions across switching, routing, wireless, firewalls, VPN, SD-WAN, NAC, and endpoint security.

• Prepare proposals, BOQs, and architecture diagrams.

• Deliver product demos and support POCs.

• Work with sales and delivery teams to ensure smooth handover.

• Stay updated on vendor technologies and industry trends.

Requirements

• Strong understanding of enterprise networking & cybersecurity.
  (Firewalls, IDS/IPS, VPN, SD-WAN, switching, routing, wireless.)

• Experience preparing technical proposals and solution designs.

• Able to present to clients and simplify technical concepts.

• Certifications such as CCNA/CCNP/NSE/PCNSE are an advantage.

• Consultative communication, good documentation skills.

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

Issue Coordination

• Review and understand incoming IT issues and route them to the appropriate support personnel

• Follow up on open cases until resolution

• Ensure all updates are accurately captured in the IT Management System

IT Management System Ownership

• Take ownership of the IT Service Management system

• Ensure tickets are properly logged, updated, assigned, and closed

• Assign cases to the appropriate support staff

• Maintain ticket categories, templates, and basic system configurations

• Generate weekly reports when required

Administrative Support

• Prepare and submit Purchase Orders (POs)

• Consolidate quotations and obtain necessary endorsements

• Maintain simple tracking of Purchase Requisitions (PRs), POs, and vendor activities

Documentation

• Prepare documentation based on discussions and process workflows

• Develop clear and user-friendly manuals for staff

• Update documentation when system or process changes occur

Communication Support

• Liaise with users to gather necessary details for reported issues

• Provide timely updates to users on case progress

• Coordinate with vendors for scheduled work and follow ups

IT Operations Assistance

• Support basic account-related requests

• Prepare meeting notes, summaries, and action items

• Assist in testing cycles and simple User Acceptance Testing (UAT) activities

Additional Responsibilities

• Support company events when required

• Perform any other duties as assigned

• Minimum 3 years of working experience in application testing, development and delivery.
• Minimum 6 years of functional experience in AML transaction monitoring applications, specifically in Actimize preferred.
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Ability to work in a fast-paced, team-oriented environment. Ownership and ability to question and understand processes.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.
• Experience with Oracle PL/SQL, Oracle SQL.
• Good to have: Batch Scripting, Control M, DevOps.

Database (Ability to use and understand for the purpose of analysis and design an investigation) Analyse Requirements and form solutions for the application.

• Works with external application/user teams on E2E executions.

Requirements

• At least 8 years’ experience in Financial Planning & Analysis
• Good understanding of Core Finance processes: Record to Report, Procure to Pay, Order to Cash, Reporting and Analysis
• Ability to deal with complexity and to handle multiple tasks concurrently.
• Proven track record in planning, strategizing and supporting Finance and/or Procurement.
• A "hands on" proactive and self-driven attitude is required, who enjoys challenges and thrives in a fast changing and demanding environment.
• Excellent oral and written communication skills, with ability to interact and influence senior management level.

Purpose of the Role

The Finance Management Lead of technology business planning will be:

• Developing and maintains productive and collaborative relationships with Stake Holders.
• Budgeting and performing budgeting analysis for the Tech department with inputs from Tech and Business Stake Holders.
• Participating in Service Review with Business Units in area of Tech finance.
• Driving and provides support in Cost Optimization.
• Serves as the bridge between Tech and Business Units as a “trusted advisor” on all Tech cost, recharges and procurement matters.
• Collaborates with Tech team leads to resolve operational and project issues related to Finance/Procurement activities.
• Management reporting for the Tech and Operations department.
• Policy and procedure development for the Tech business planning department.

2+ years of experience in B2B, lead generation or marketing analytics.

2+ years of recent SQL & Python experience with a deep understanding of structure and unstructured databases

Basic understanding of Python, R or other language to performance data analytical tasks

Working knowledge in relevant technologies –Salesforces, Teradata, Big Query, Notebooks

Able to drive collaboration within a matrix ed environment.

Bachelor’s degree (Computer science, Information technology, or a similar field.) – MBA or advanced quantitative degree is a plus.

The Managed Services Cross Technology Engineer (L2/L3) –Network / Security Automation is a developing or seasoned engineering role,responsible for providing a managed service to clients to ensure that their ITinfrastructure and systems remain operational.

Through the proactive monitoring, identifying,investigating, and resolving of technical incidents and problems, the ManagedServices Cross Technology Engineer (L2/L3) is able to restore service toclients.

The primary objective of this role is to proactively work onautomation aspects of work focusing on Network / Security relating to theoperations. Also to work on client requests or tickets and applytechnical/process knowledge to resolve them without breaching service levelagreement (SLA).

The Managed Services Cross Technology Engineer (L2/L3)focuses on second-line support for incidents and requests with a medium levelof complexity and focusses across two or more technology domains - Cloud,Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·        Network - Automate the provisioning, configuration, and testing of network infrastructure(routers, switches, firewalls, load balancers).

·        Develop and maintain CI/CD pipelines specifically for networkcode and configurations.

·        Utilize Infrastructure as Code (IaC) tools like Terraform orAnsible for network deployment.

·        Implement network monitoring and logging solutions to ensure highavailability and performance.

·        Maintain Git repositories for all network configurations andautomation scripts.

·        Collaborate with traditional Network and Software Engineering teams todesign scalable and reliable networks.

·        Focus on continuous improvement, pushing for a code-centric approachto network operations.

·        Security – Automate - Embed security testing and compliance checks earlyinto the CI/CD pipeline (Shift Left).

·        Implement automated security tools for SAST, DAST, SCA, andinfrastructure vulnerability scanning.

·        Manage and maintain security tools like WAFs, IDS/IPS, and CloudSecurity Posture Management (CSPM).

·        Develop and enforce security policies using Policy as Code (PaC).

·        Automate incident response and security monitoring throughlogging and alerting systems.

·        Conduct regular threat modeling and security reviews for newfeatures and infrastructure changes.

·        Educate and collaborate with Development and Operations teams on securecoding practices and security awareness.

·         

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications and Tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• CCNP or equivalent certification
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have

·        Fortinet

·        RSA

·        Tenable

·        Trend Micro

·        F5

·        Ansible(Network Configuration Management)

·        Terraform(Infrastructure as Code)

·        NetBox(Network Source of Truth/IPAM)

·        Git / GitHub/ GitLab (Version Control/CI/CD)

·        Prometheus /Grafana (Monitoring & Visualization)

·        SaltStack(Configuration Management)

·        Chef /Puppet (Configuration Management)

·        Cisco DNACenter / Juniper Apstra (Vendor Platforms)

·        HashiCorpVault

·        Checkov /Terrascan

·        Open PolicyAgent (OPA

Check Point

CheckPoint Firewall

Fortinet

Fortigate Firewall

FortiProxy

FortiManager

Cisco

Cisco ISE AAA Services

Trend Micro

​​Endpoint Protection Services​

Deep Security Manager 

Smart Protection Server 

Generic

Networking

NTP

Repo

Point to Point

Internet

F5

Load Balancer

LTM

WAF

Tenable

​​Vulnerability Management Services​

Tenable Security Centre (SC)

Nessus Manager (NM)

Nessus Scanner (NS)

Location: One-north

Working Hours:

Office hours

Mon-Thur : 830am - 6pm, Fri : 830am - 530pm

Job details:

• Provide administrative support under the Division Management Office (DMO) team.
• Help with planning activities, prepare reports, assist with various office administrative tasks.
• To participate in ad-hoc HR projects, helping to organize and coordinate activities and support other process improvements initiatives.
• Develop dashboards and trackers to monitor overall performance achievements and incident rates.

Job requirements:

• Proficiency in creating dynamic dashboards in Microsoft Excel
• Strong attention to detail and analytics skills.
• Good communication and interpersonal skills.
• Organised, proactive, and able to work independently with minimal supervision.

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599