Total 735 it support executive job vacancies in Information Technology category

Key Responsibilities

Oversees support services to GIS customers for specific IT service or set of services.  Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.  

Completes root cause analysis of outages or incident trends (often working with managed services partner). Approves preventative actions 

Using monitoring data analysis of specific IT service or set of services for availability and performance, develops plans to implement recommendations to improve or change technology. 

Manages complex problems and outages which are escalated from other team members.  Services as technical subject matter expert.  

Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies.

Works with vendors and management to develop plans for the life cycle of the product 

Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.  

Represent IT Service for change management and enterprise architecture discussions. 

Requirements:

• Should have 8 - 10 years of experience in SAP EWM module and at least 2 end to end implementation experience.

• Experience in designing complex warehouse setup, solutions evaluation, validation, and deployment.

• Key areas of expertise – Inbound, outbound, replenishment, physical inventory, warehouse automation & RF functionality.

• Sound knowledge on EWM-PP, EWM-QM and EWM-SD process integration. Nice to have MES system integration knowledge.

• Vast experience and knowledge on interfaces, should have experience on EDI/IDOC communications between SAP & Non-SAP systems

• Extensive work experience in Logistics Execution (LE) Module includes Shipping Points, Routes, Leg Determinations, Shipping Point Determination, Picking, Packing.

• Thorough understanding of industry best business practices and business requirements to effectively use the functionality of SAP WM / EWM Modules.

• Partnering with key Business and IT stakeholders to outlay the global design of Extended Warehouse Management and delivery of the design globally.

• Provide system support and maintenance with standards and process set within the Services Delivery model

• Proven problem-solving, analytical thinking and working effectively in cross-functional teams.

Overview

We are looking for a Software Manager to drive the development and delivery of mission-critical solutions. You will act as a key technology partner to customers and work closely with Solution Architects, Project Managers, and Technical Leads to deliver end-to-end software systems.

Key Responsibilities

• Define product vision, roadmap, and translate customer needs into solutions
• Lead end-to-end software development, implementation, and system integration
• Oversee system design, performance, testing, and deployment
• Coordinate cross-functional teams (software & hardware engineers)
• Monitor system reliability during installation, configuration, and testing
• Manage stakeholders, vendors, budgets, timelines, and resources
• Ensure alignment with business goals, quality standards, and compliance requirements

Requirements

• Degree in Computer Science, Engineering, or related field
• 5 years in Product Management / Technical Project / System Delivery roles
• Experience in software development lifecycle and Agile environments
• Strong stakeholder management and communication skills
• Experience in Government, or system integration projects is a plus

Qualities

• Proactive, independent, and strong sense of ownership
• Positive attitude with passion for operational support
• Able to work across teams in fast-paced environments

Only shortlisted candidates will be notified.

EA Reg No: 20C0312

Roles & Responsibilities

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.

• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.

• Change Request - Work closely with process owners and business teams to document requirements for enhancements.

• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.

• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.  

• Document recurring issues, maintain knowledge base articles, and support user training sessions.

• Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.

• Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities
  

Job Requirement

• Bachelor’s degree / Diploma in information technology, or a related field.

• 1 year of IT Application support experience in an end-user environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Senior-Executive%2C-Healthy-Longevity-Programme-Support-%282-year-contract%29/32562-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

We are seeking a highly organised and proactive Senior Executive to provide end-to-end administrative, scheduling, conference logistics, and communications support to the Programme Chair (PC) of Healthy Longevity Translational Research Programme. The role requires strong ownership, excellent coordination skills, and the ability to manage multiple priorities with discretion and accuracy.

Key Responsibilities

A) Scheduling & Meeting Logistics

• Coordinate and manage the PC’s meetings, appointments and calls, including scheduling/rescheduling across multiple stakeholders while factoring priorities, travel time, meeting purpose, and attendees’ preferences.
• Take ownership to ensure meetings run smoothly by independently identifying required actions and executing them (e.g., sending Zoom links, venue booking, transport arrangements, meeting room setup, A/V coordination, and guest reception when needed).
• Maintain and update the PC’s calendar accurately, ensuring there are no conflicts or double bookings.
• Triage and prioritise emails, flag urgent items, maintain a record of key email threads, and recommend timely follow-ups.

B) Conferences & Event Support

• Support conference/seminar/workshop registrations and related administrative requirements.
• Assist with abstract submission (including proposing presentation titles and abstracts), required documentation, and coordination with event hosts/organisers.
• Manage travel arrangements (flights, accommodation, transfers, visas where required) in accordance with preferences and budget constraints, including liaising with NUS-appointed travel agents for itineraries/quotations, raising travel requests in NUS Concur, securing approvals, and following through on ticket issuance.
• Prepare, submit, and track financial claims and reimbursements for travel and other work-related expenses.

C) Communication & Outreach Support

• Respond to basic enquiries from students, collaborators, and external parties on behalf of the PC when appropriate.
• Assist in preparing reports/proposals, meeting papers, presentation slides, speeches, and other communication materials.
• Support the PC in organising meeting minutes, analysing data, and synthesising useful information to strengthen the programme’s research relevance, international visibility, and public image (including engagement with prospective donors and partner universities).

Qualifications

• Bachelor’s degree (or higher), preferably with relevant experience supporting senior management.
• Proactive self-starter with strong problem-solving skills; able to multitask and work independently.
• Excellent written and verbal communication skills, with high integrity and discretion in handling confidential matters.
• Strong interpersonal skills; able to build effective working relationships with internal and external stakeholders.
• Tactful and diplomatic, with the ability to work with diverse stakeholders across cultures and seniority levels.
• Highly organised, with strong monitoring, follow-up, and execution skills, and able to deliver under tight timelines.
• Resourceful and adaptable, comfortable operating in a fast-paced and dynamic environment.
• Strong time-management and planning skills.
• Proficient in Microsoft 365 (Outlook, Word, PowerPoint, Excel, Teams) and familiar with databases and online meeting tools.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you’ll be involved in project rollouts (especially POS systems), network-related troubleshooting, and supporting our overseas intern technician team.

You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.

Technical Deployment & Field Support

• Execute technical deployments and rollouts for POS systems and other related projects.
• Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.
• Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
• Provide client support during deployments and act as a point of escalation for advanced issues.

Intern Supervision & Client Communication

• Support, guide, and mentor deployed intern technicians during their daily tasks.
• Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
• Maintain accurate documentation and report deployment or support-related issues as needed.

Office Operations & Ad-Hoc Duties

• Assist with internal office technical needs, including basic maintenance
• Procure necessary tools or office items for team operations
• Support broader operations projects and contribute to workflow and process improvements.

Requirements

• You have basic to intermediate knowledge of Windows OS and Android systems.
• You’re familiar with Microsoft Excel for tracking, documentation, or data organization.
• You have a working understanding of IP networking, hardware setup, and basic troubleshooting.
• You’re a clear communicator, both verbally and in writing, and can explain technical concepts simply.
• You’re proactive, independent, and organized with good time management skills.
• You enjoy solving problems and can adapt quickly in dynamic environments.

We are looking for an Application Support Engineer for one of our clients here in Singapore. Your scope is as follow:

Key Responsibilities:

• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption.

Required Skills and Qualifications:

• If you have 2 plus years of experience in TWS (Tivoli Dynamic Works Console), this is desirable; else if you have experience in a production support role, that is the second preferred work experience for this position.
• Good knowledge of Unix Script & Shell Scripting.
• Knowledge of the requirements of IT production (Banking System).
• Note: This is a shift role, two shifts are as 7 am - 3 pm and 8 am - 4 pm SGT, and the person may be asked to work on weekend shifts too.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

• Permanent role with an established company with high job stability
• Concrete project pipelines

About the company

Our client is an established company with over 30 years of experience who is a market leader within their industry. As part of their plan to invest in technology, they are now hiring an experienced IT infrastructure| System Administrator  to join their team. 

About the job

• Act as the primary technical point of contact for troubleshooting system and network issues to maintain maximum service availability.
• Partner with various business units to translate operational needs into scalable technical infrastructure solutions.
• Provide high-level technical mentorship and guidance to junior engineering staff.
• Serve as the primary technical lead for regional infrastructure projects, providing guidance to local teams and managing global integrations.
• Facilitate technical discussions and service implementations with external vendors and regional stakeholders.

Skills and experience required

As a successful applicant, you will have at least 5 years of experience in System / Server and network).  

IT procurement experience will be of added advantage. 

Whats on offer
This is an excellent opportunity to join an established company with heavy investments in technologies.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/hoonteck-nologyrecruitment. (EA: 94C3609/ R1219669)

• Leadership role with team management exposure
• Permanent role with high job stability 

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for a new IT Manager to manage their Infrastructure and IT helpdesk team.

About the job

Your role involves:

• Managing the IT team. This includes hiring, assigning of work, performance review and etc
• Planning and designing infrastructure solutions for accurate service efficiency and effectiveness
• Leading infrastructure projects. This includes milestone planning and risk management across Asia
• Actively support vital cybersecurity initiatives, including phishing simulations, vulnerability assessments, and compliance checks.
• Creating Business continuity and disaster recovery plans
• Establishing service level management practices to ensure that the level of service from internal and external service providers are defined

Skills and experience required

As a successful applicant, you will have at least 10 years of experience in Infrastructure (Servers and networks). At least 4 years of team management experience in required for this role.

Exposure to security will be of added advantage. 

Whats on offer


This is an excellent opportunity to join a leading end user environment with team management responsibilities. You will get the opportunity to lead high value projects with exposure to latest technology.

To apply online please use the 'apply' function. Alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

• Leadership role with autonomy to make key decisions for Application roadmap and strategy 
• Permanent role with an established company 

About the company

Our client is an established MNC with over 20 years of experience who is a market leader within their industry. As part of their plan to invest in technology, they are now hiring an experienced Software Manager to join their team. 

About the job

Guide the complete lifecycle of application development projects. You will lead change management and application projects 

Managing a high-performing team of software Engineers. Providing essential mentorship, training, and performance evaluations. Ensure Operations efficiency: Ensuring that application runs smoothly 

Manage the performance and scalability of technology resources, ensuring all systems are optimized and sustainable for long-term use.

Act as a subject matter expert to identify and implement emerging technologies that provide a competitive edge.

Serve as the primary point of contact for application issues while providing training and regular project updates to end-users and vendors.

Maintain rigorous organizational standards, ensuring all applications comply with security standards 

Skills and experience required

As a successful applicant, you will have at least 10 years of experience in application / software development. Exposure to Java and SQL is required for this role. Proven track record in managing a team is required for this role. 

Whats on offer
This is an excellent opportunity to join an established company with heavy investments in Software / Application.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/hoonteck-nologyrecruitment. (EA: 94C3609/ R1219669)

Job Summary

We are seeking an Application / Software Support Executive to provide operational support for internal systems and business applications. The role involves incident handling, basic troubleshooting, and coordination with internal and external stakeholders to ensure applications operate reliably and efficiently. Training will be provided for entry-level candidates with a relevant educational background.

Key Responsibilities

• Provide Level 1 application support for internal and customer-facing systems
• Receive, log, track, and resolve incidents and service requests through ticketing systems
• Perform basic troubleshooting of application, system, and access-related issues
• Escalate complex or unresolved issues to senior support or development teams
• Support system testing, user acceptance testing (UAT), and deployment activities
• Conduct basic database checks (read-only) and application log reviews
• Prepare and maintain system documentation, SOPs, and user guides
• Coordinate with vendors and internal teams to resolve technical issues
• Adhere to established support processes and service level agreements (SLAs)

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related discipline
• Entry-level candidates and fresh graduates are welcome to apply
• Basic understanding of web and/or mobile applications
• Basic knowledge of Windows and/or Linux operating systems
• Basic understanding of networking fundamentals (e.g. IP addressing, DNS)
• Basic knowledge of SQL (e.g. simple SELECT queries)
• Ability to communicate clearly in English, both written and verbal
• Willingness to learn, adaptable, and able to work effectively in a team environment

Preferred Skills (Advantageous)

• Internship, project, or practical experience in application support or IT helpdesk
• Familiarity with ticketing systems (e.g. Jira, Freshdesk, ServiceNow)
• Exposure to cloud platforms (e.g. AWS, Azure)
• Basic understanding of IT service management processes (e.g. Incident and Problem Management)

Additional Information

• On-the-job training and guidance will be provided
• Shift work or on-call support may be required based on operational needs
• Appointment and remuneration will be commensurate with qualifications and experience
• Employment is subject to applicable work pass approval (where required)

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students' English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students' academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Education

• Master's Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years' experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Key Responsibilities

Resolves unusually complex field process issues utilizing systematic troubleshooting methodology generally involving multiple processes.  Create a mechanism to communicate issues, track progress and pull resources from multiple business units and/or functions. Uses sound statistical techniques like and problem solving methodologies DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages.

Provides oversight of customer demos, including defining demo conditions and analyzing results.

Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation.

Works with business unit in technology development and transfer to customers including customized process development.  Plans unit process sequence based on customer requirements.  Negotiates process specifications  and service offerings with customers.  Takes ownership of delivering the required solution to the customers that meets specification.

Serves as the customer expert across a broad range of unusually complex products.  Plays a key role in defining product strategy and identifying gaps.   Provides feedback to  business unit heads on process and hardware improvements to meet customer roadmap requirements.

Directs the positioning of new technologies to customers utilizing technical information from  business units.  Interfaces with customers at key development and manufacturing sites to form strategic partnerships to evaluate new and emerging technologies and oversees joint development activities or beta-site testing programs. Makes executive level presentations.

Keeps abreast of new developments in own and related technology groups.  Participates in publishing in ET conferences and journals.

Forms strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

• Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

• Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact

• Guided by segment/functional  strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

Interpersonal Skills

• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience 

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Up to $6,300 (Basic Salary) + AWS + VB

The individual in this position is responsible for strengthening the Informatics product technical support and address the customers’ requirements on Software Solutions through regional partners and subsidiaries across the APAC region.


Job Description

➤Primarily responsible for Support and Training Management for relevant Partners

➤Provide timely and effective Post-Sales Technical Support for Informatics products

➤Respond promptly to Customer and Partner inquiries, aiming to resolve issues within the shortest possible off time

➤Identify and address potential issues proactively

➤Maintain a consistent resolution time for post-sales support cases to ensure customer satisfaction

➤Deliver comprehensive technical training, including material preparation/update on Informatics products to Partners and Customers

➤Develop and demonstrate comprehensive knowledge of LabSolutions Software Suite, including configurations, new features, workflow, architecture, and technical features

➤Assess competency gaps of Partners and implement corrective training measures

➤Keep Partners updated on product enhancements and new features to ensure they remain equipped with the latest information

➤Write knowledge-based documents on software features, installation prerequisites, and troubleshooting guidelines

➤Manage and effective usage of Customer/Partner Support Portal for delivery excellence

➤Sound knowledge on System Architecture and technology to meet customers’ demand on the Laboratory Digitalization

➤Works with business team for pre-sales technical queries and customer-facing technical discussions

➤Create new solutions, strategies to improve service quality

Job Requirement

➤Bachelors/Master’s degree in IT Computer Science/Chemistry/Biochemistry/Instrumentation or equivalent

➤At least 3~5 years of experience in laboratory informatics products such as CDS, SDMS, LIMS, ELN, etc.

➤Experience with Installation, Configurations, Troubleshooting and Maintenance of CDS/SDMS applications

➤Experience with laboratory software workflows, Regulatory Compliance, FDA Guidelines (USFDA, EU, PIC/S, etc…), Lab Data lifecycle management and data integrity (ALCOA+)

➤Fundamentals on Windows OS (Server, Virtualization, Networking) and Database (Microsoft SQL Server)

➤Experience in service industry with focus on Software, IT and background on Analytical Instruments (HPLC, GC, LCMS, GCMS) is an advantage

➤Experience in Software Validations, CSV is an advantage

➤Experience of working within a regulated environment especially Pharmaceutical and/or related regulated industries such as Medical devices, Testing Laboratories

➤Willing to travel as per business needs (20~30%)

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students’ English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students’ academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Qualifications and Skills:

Education

• Master’s Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years’ experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

Other Information

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge