Total 374 analyst job vacancies in Information Technology category

JOB DESCRIPTION :

1. Perform various types of testing including functional testing, API testing, and/or usability testing for assigned projects or products. 
2. Support and participate in performance testing and test automation testing activities. 
3. Perform testing activities, including test case design, test procedure preparation, test data creation, and test execution. 
4. Identify and document defects discovered during testing through Test Incident Reports 
5. Track and follow up on reported defects to ensure timely resolution, closure, or proper mitigation. 
6. Provide regular status updates and reports to the manager on testing progress, issues, risks, and overall quality status of assigned projects or products. 
7. Prepare and maintain testing deliverables in accordance with established standards, best practices, and audit or compliance requirements. 
8. Collaborate with developers, business analysts, and other stakeholders to clarify requirements, reproduce issues, and improve overall product quality. 
9. Perform other duties and responsibilities as assigned by the company from time to time. 

JOB REQUIREMENT :

1. Candidate must possess at least a Bachelor’s Degree in Computer Science or Information Technology, or a related field, and/or relevant professional certifications. 
2. Minimum 2 years of working experience in software testing/ quality assurance or related field. 
3. Good understanding of the software testing lifecycle and structured testing processes. 
4. Strong analytical and problem-solving skills, with good presentation skills and a high level of written and verbal communication in both English and Bahasa Malaysia. 
5. Basic understanding of programming languages, networking, or system infrastructure will be an added advantage. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

JOB DESCRIPTION :

1. Perform various types of testing including functional testing, API testing, and/or usability testing for assigned projects or products. 
2. Support and participate in performance testing and test automation testing activities. 
3. Perform testing activities, including test case design, test procedure preparation, test data creation, and test execution. 
4. Identify and document defects discovered during testing through Test Incident Reports 
5. Track and follow up on reported defects to ensure timely resolution, closure, or proper mitigation. 
6. Provide regular status updates and reports to the manager on testing progress, issues, risks, and overall quality status of assigned projects or products. 
7. Prepare and maintain testing deliverables in accordance with established standards, best practices, and audit or compliance requirements. 
8. Collaborate with developers, business analysts, and other stakeholders to clarify requirements, reproduce issues, and improve overall product quality. 
9. Perform other duties and responsibilities as assigned by the company from time to time. 

JOB REQUIREMENT :

1. Candidate must possess at least a Bachelor’s Degree in Computer Science or Information Technology, or a related field, and/or relevant professional certifications. 
2. Minimum 2 years of working experience in software testing/ quality assurance or related field. 
3. Good understanding of the software testing lifecycle and structured testing processes. 
4. Strong analytical and problem-solving skills, with good presentation skills and a high level of written and verbal communication in both English and Bahasa Malaysia. 
5. Basic understanding of programming languages, networking, or system infrastructure will be an added advantage. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位說明 ：

1. 對指派的項目或產品執行各種類型的測試，包括功能測試、API 測試和/或可用性測試。
2. 支援並參與性能測試和自動化測試活動。
3. 執行測試活動，包括測試案例設計、測試程式準備、測試資料建立和測試執行。
4. 透過測試事件報告識別並記錄測試過程中發現的缺陷
5. 追蹤並跟進已報告的缺陷，以確保及時解決、關閉或採取適當的緩解措施。
6. 定期向經理報告所分配專案或產品的測試進度、問題、風險和整體品質狀況。
7. 根據既定標準、最佳實踐以及審計或合規要求，準備和維護測試交付物。
8. 與開發人員、業務分析師和其他利害關係人合作，以明確需求、重現問題並提高整體產品品質。
9. 依公司安排，履行其他職責。

職位要求：

1. 候選人必須至少擁有電腦科學或資訊科技或相關領域的學士學位，和/或相關的專業認證。
2. 至少2年軟體測試/品質保證或相關領域的工作經驗。
3. 對軟體測試生命週期和結構化測試流程有深入的了解。
4. 具備較強的分析和解決問題的能力，良好的表達能力，以及較高的英語和馬來語書面和口頭溝通能力。
5. 對程式語言、網路或系統基礎設施有基本了解者優先考慮。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Get to Know the Team

The Integrity team is dedicated to Trust, Identity, and Safety, safeguarding our users and transactions on Grab. We leverage our datasets to address critical challenges, protecting millions of users and transactions from fraudulent activities, identity compromises, unsafe offline interactions, and harmful platform content. Our core mission involves analyzing ambiguous threat patterns, building anomaly detection, and ideating on new signals to detect risks. To achieve this at scale, we use advanced AI, machine learning, and auto-adaptive systems as powerful tools to enhance our broader risk analysis and decision-making capabilities.

Get to Know the Role

Reporting to the Analytics Manager, you will be an important analytics partner focused on Trust and Safety for a specific Problem Space Team (PST). Your primary focus is to analyze user behavior and product funnels to identify potential risks. You will use our evolving auto-adaptive tools and GenAI capabilities to streamline your daily analytical workflow.

You will base onsite at our Grab Malaysia office.

The Critical Tasks You Will Perform

• Address analytical problems of low to medium complexity, delivering reliable and accurate insights to measure business and product risk performance.
• Analyze user behavior data to identify potential vulnerabilities across different risk domains, including account security, user safety, and content integrity, assisting in the building of anomaly detection systems.
• Ideate on new signals to detect risks, working with stakeholders to develop data-driven rules that mitigate bad actors.
• Use GenAI tools (like Cursor or Gemini) and basic system-thinking to automate routine metric reviews and alerts, freeing up your time for deeper threat investigations.
• Use components of our Auto-Adaptive risk frameworks as tools to help in the operational validation and refinement of safety and risk rules.
• Contribute to foundational data initiatives, such as metric onboarding, data pipeline cleanups, and architectural efficiency, ensuring the data we use for risk detection remains robust and reliable.

Responsibilities:

• Lead and participate in end-to-end projects for system implementation of MLS system
• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Liaise with application teams across group and countries build the enhancements according to the technical solution plan
• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions
• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule
• Perform data mapping and process mapping with interfacing applications
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolution
• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result
• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment
• Manage project change request approval windows and deployment schedule
• Facilitate and provide technical and testing support before and after production deployment
• Liaise with other units across IT and Business in the organization
• Manage external vendors for project delivery within schedule

Requirements:
Must Have

·  10+ years of IT experience, with strong background in system integration, application development, and enterprise architecture

·  Proficiency in Unix/Linux, shell scripting, SQL, and either Java or Python

·   Solid experience with CI/CD pipelines(GitHub/GitLab/Bitbucket/Jenkins/Aldon)

·    Strong experience in data mapping, process mapping, and technical documentation

·   Experience in production incident/problem management

·   Ability to multitask effectively and handle large amounts of data

·   Highly driven, pro-active and a strong team player

Excellent interpersonal, communication and stakeholder engagement

Good to Have

·   Experience in network and security experience to resolve firewall connection issue, integration issue, load balancing and disaster recovery needs

·   Knowledge of compliance systems, MLS platforms, or risk monitoring applications

·   Experience with NoSQL / big data (Hadoop ecosystem preferred)

·   Understanding of networking, firewalls, load balancing, DR planning

·    Familiarity with Control‑M, JIRA, SharePoint, Confluence

Key Domain/ Technical Skills
·   Experience in Compliance

·   Experience in AI Machine Learning

·   Experience in Application Development, Code Deployment, System Implementation and Integration

Key Responsibilities:

· Develop, maintain, and support SAS ETL pipelines and workflows.

· Design and implement credit risk and behavioral scoring solutions.

· Build and validate statistical models using Logistic Regression and scorecard techniques.

· Perform data quality assessments, variable selection, and model validation.

· Support SAS AML implementations and transaction monitoring solutions.

· Create automated reports and dashboards using SAS Visual Analytics.

· Collaborate with business, risk, and technology teams.

· Manage code deployment and production support using Git, Jenkins, and Control-M.

Technical Skills:

· SAS Base, SAS Macro, SAS Viya, SAS Model Studio, SAS Intelligent Decisioning, SAS AML, SQL,

· Python, Shell Scripting, Git, Jenkins, BMC Control-M, Linux, Tableau, Power BI, SAS Visual

· Analytics, Excel VBA.

· Industry Experience

· Banking & Financial Services, Credit Risk Management, Anti-Money Laundering (AML), Data

· Analytics and Reporting.

Industry Experience

Banking & Financial Services, Credit Risk Management, Anti-Money Laundering (AML), Data Analytics and Reporting.

• Design, develop, and maintain scalable trading applications.
• Work across the full stack, including backend services and frontend interfaces.
• Analyze business requirements and translate them into technical solutions.
• Ensure high performance, reliability, and security of applications.
• Troubleshoot and resolve production issues in a timely manner.
• Collaborate with cross-functional teams including QA, DevOps, and business stakeholders.
• Participate in code reviews and contribute to best practices.

Skills / Requirements

• 7+ years of Strong experience in Java development (Java 8 or above).
• Proficiency in full stack development (Spring Boot, Microservices, AWS, CI/CD, REST APIs, and modern frontend frameworks such as Angular or React).
• Experience working with trading or financial applications is highly preferred.
• Solid understanding of databases (SQL/NoSQL).
• Familiarity with microservices architecture and cloud environments is a plus.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.

Interested candidates, who wish to apply for the above position, please send in your resume to: sasi.indurthi@persolapac.com

PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1331594 (Sasi Indurthi Venkata)

We regret to inform you that only shortlisted candidates will be contacted.

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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The Data Analyst will be a critical part of our team, responsible for transforming complex data into actionable insights that drive business decisions. The role is expected to leverage analytical expertise to design and produce comprehensive dashboards and reports, identify data quality issues proactively, and communicate findings clearly to diverse stakeholders. This role requires a strong blend of technical skills, business acumen, and an ability to translate data into compelling narratives.

This position offers growth opportunities in:

·      Developing expertise in advanced analytics techniques and business intelligence tools

·      Building strong relationships with stakeholders across different business units

·      Contributing to data-driven decision making that impacts commercial outcomes

·      Expanding technical skills in emerging areas like AI/ML applications and automation

Essential Duties and Responsibilities:

Dashboard & Report Development

·       Independently define complex business problems from a technical and analytical perspective.

·       Support business requirements gathering by participating in stakeholder meetings and translating business needs into technical specifications

·       Contribute to the development of analytical frameworks and methodologies under guidance from senior analysts

·       Align business requirements with stakeholders, define key metrics, and develop comprehensive business intelligence solutions (e.g., interactive dashboards and detailed reports) to fulfill requirements.

·       Build and maintain automated reporting solutions that deliver consistent, timely insights to business users

Data Communication & Presentation

·       Communicate and story tell results and insights to stakeholders effectively, driving understanding and action.

·       Create business insights proactively and share actionable recommendations with stakeholders, influencing strategy and operational improvements.

·       Prepare executive summaries and data narratives that highlight key findings and recommendations

·       Support senior team members in presenting complex analytical findings to leadership teams

Technical Implementation & Development

·       Individual Contributor – producing data analysis, calls, and requirements production (SQL, Python, Metabases, Power BI, etc.) while following established coding standards and best practices

·       Develop and maintain SQL queries, Python scripts, and other analytical tools to support regular reporting needs

·       Contribute to the improvement of existing analytical processes and tools through code optimization and documentation

·       Independently plan and develop data product features & solutions with minimal direction, demonstrating strong ownership and problem-solving.

Customer Journey & Behavioral Analytics

·       Quantify the end-to-end customer journey using advanced analytical techniques to increase conversion and engagement, providing data-backed recommendations.

·       Analyze user behavior patterns, conversion funnels, and customer segmentation to identify opportunities for improvement

Project Coordination & Delivery

·       Act as a key point of contact for specific markets or business units to plan and organize all data-related intakes and project pipelines.

·       Track project progress and communicate updates to stakeholders according to established timelines

·       Coordinate effectively with data engineering, development, and product teams to define data requirements, advocate for necessary tooling, and ensure data availability for robust analytics & insights.

·       Produce sophisticated dashboards, reports, and analytics independently.

·       Proactively understand, ensure, and govern data quality across various datasets.

·       Troubleshoot complex data quality issues, identifying root causes and proposing robust, scalable improvement suggestions.

Cross-Team Collaboration

·       Clearly communicate business requirements and analytical insights to stakeholders, defining scope, deliverables, and potential impacts.

·       Proactively define project workstreams and data solutions by directly collaborating with other teams.

·       Define problems and propose solutions based on experience and active listening.

·       Participate in technical discussions and provide analytical perspective on data requirements and system capabilities.

Data Quality Management & Monitoring

·       Monitor data quality metrics and alert senior team members to potential issues requiring investigation

·       Contribute to data quality improvement initiatives by identifying patterns and suggesting process enhancements.

·       Escalate critical data issues to appropriate team members while providing detailed analysis of impact and potential solutions.

Job Focus:

We are looking for a System Analyst to support the enhancement and maintenance of internal systems. Reporting to the Head of IT, this role is responsible for customizing enhancing internal systems to support evolving business needs.

Job Responsibilities:

• Analyse, design, develop, test, and implement system enhancements and applications
• Work closely with cross-functional stakeholders to gather requirements and understand user needs for system changes
• Prepare detailed documentation, including requirements, process flows, and technical specifications
• Design and implement modifications to existing systems, ensuring smooth integration and adherence to best practices
• Support in-house applications and provide post-implementation support, including user guidance during system transitions

Job Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Systems, or a related field
• Min 3 years of experience in software development, preferably in Microsoft .NET (C#,VB.NET, MVC) and SQL
• Strong analytical, problem-solving, and project management skills
• Good communication skills with the ability to collaborate effectively and work under pressure to meet deadlines

Thank you for your interest in this role. Please note that only shortlisted candidates will be contacted.

Registration No. R1985319

EA License No. 25C2698

Job Objective:

Analyze and translate business, regulatory, and analytics requirements into scalable data and solution designs. Drive effective stakeholder communication, effort estimation, and validation processes, while enabling data architectures and curation strategies that support reporting, analytics, and AI/NLP-driven use cases.

Responsibilities:

• Perform detailed effort estimation for projects and change requests.
• Communicate complex technical and architectural concepts to business and senior stakeholders in a clear, simplified manner
• Review and approve test strategies, functional test cases, and data validation approaches.
• Translate business and compliance requirements into NLPenabled analytical use cases, such as: Text classification and categorization, Entity extraction, Risk indicator identification, Summarization of alerts, cases, or documents
• Translate business, regulatory, and analytics requirements into logical data layering and curation strategies that support reporting, analytics, and AI/NLP use cases

Requirements:

• Experience in analyzing business and regulatory requirements and translate them into scalable solution designs.
• Ability to review and approve test strategies, functional test cases, and data validation approaches.
• Ability to design data architectures supporting NLP and AIdriven analytics, including ingestion, curation, and governance of unstructured data within Data Lake, Data warehouse platforms. 
• Strong understanding of data architecture principles and data modelling techniques for designing scalable and efficient data solutions.
• Experience in supporting AI and NLP use cases through data preparation, integration, and optimisation of data pipelines.
• Proficiency in testing, data validation, and quality assurance processes to ensure data accuracy, consistency, and reliability.
• Excellent stakeholder management and communication skills, with the ability to gather requirements and translate business needs into technical solutions.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

Key Responsibilities :

• Data Consolidation and Simplification :

- Collect, clean, and consolidate raw data from various sources or improvise it.

- Transform complex data sets into clear, understandable formats that can be easily interpreted by the team.

• Data Analysis and Insight Generation :

- Analyze data to identify trends, patterns, and anomalies.

- Provide actionable insights and recommendations based on data analysis to support business improvement and decision-making.

• Data Presentation :

- Develop and deliver presentations that communicate complex data and findings in a simplified and visually engaging manner.

- Utilize Google Sheets, Google Slides, and Google Docs to create clear and professional reports and presentations.

Qualifications:

• Analytical Skills : Strong numerical and analytical abilities with a keen eye for detail.
• Data Interpretation : Ability to interpret complex data and present it in a user-friendly format.
• Technical Proficiency : Proficiency in Google Workspace (Google Sheets, Google Slides, Google Docs) is preferred.
• Communication : Excellent written and verbal communication skills, with the ability to present data-driven insights effectively.
• Problem-Solving : Strong problem-solving skills and the ability to think critically about data and its implications for the business.
• Team Player : Collaborative mindset with a willingness to contribute to team efforts and learn from others.

Preferred Qualifications:

• Pursuing or completed a degree in Data Science, Statistics, Mathematics, Economics, Business, or a related field.
• Previous experience or coursework in data analysis or data visualization is a plus.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

• Gain practical experience and exposure to real-world data analysis challenges.
• Opportunity to work with a dynamic and innovative team.
• Networking opportunities and potential for future employment.

Work-Life at #TeamTeleport

Unlimited training -You will have access to a wide range of learning resources including Notion!

Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!

Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

about the company.

An established financial services technology organization that specializes in delivering progressive digital solutions within a collaborative and supportive corporate environment.

about the job.

An exciting opportunity has arisen for a technical specialist to join a dedicated team in ensuring the seamless performance and reliability of enterprise software applications.

• Troubleshoot and resolve system queries for corporate users to minimize operational downtime.

• Coordinate platform updates, mobile application maintenance, and the deployment of software patches.

• Record detailed entries of system incidents, user interactions, and technical updates for escalated support tiers.

• Review technical manuals and participate in internal focus groups to continually expand product systems knowledge.

• Formulate operational documentation and procedural guides to streamline troubleshooting workflows for end-users.

skills and experience required.

• Academic qualification in computer science, information technology, or an equivalent engineering discipline.

• Practical knowledge or exposure within the fintech, financial payments, or digital assets domain.

• Basic familiarity with web development or object-oriented programming concepts.

• Clear communication and interpersonal capabilities to engage effectively with business users and internal stakeholders.

• Flexibility to support business continuity plans by working on a rotating twenty-four-seven shift roster.

Please click on the 'apply' button to apply online. For more information, please reach out to Amir Hamzah. (EA: 94C3609 / R1984348)

Job Summary

We are looking for a Data Analyst to drive end-to-end analytics for Anti-Financial Crime projects in a reputed bank . This role blends strong analytical and data science capabilities with compelling storytelling, documentation excellence, and stakeholder leadership. You will work extensively on Hadoop Big Data, design analytic workflows, build ML models (including unsupervised techniques), and translate insights into meaningful business impact.

Mandatory Skill-set

• Bachelor’s/Master’s in Data Science, Statistics, Computer Science, Mathematics, Economics, or related fields;
• Must have 3+ years in Data Analytics, including exposure in Banking/Financial Services;
• Must have hands-on experience with Qlik Sense and Big Data tools;
• Strong expertise in SQL, Python ( Pandas, NumPy, Scikit-learn ) and PySpark;
• Strong understanding of machine learning, including unsupervised models;
• Excellent communication, consulting, slide creation, and stakeholder storytelling skills.

Desired Skill-set

• Certifications in Data Science, Cloud Technologies, or AML/Compliance;
• Experience in customer segmentation, anomaly detection, and analytics for financial crime;
• Understanding of model risk and regulatory expectations for model governance.

Responsibilities

• Analyze and work with business units on reported issues/queries relating to compliance surveillance systems;
• Process and analyze data related to AML/CFT investigations;
• Tuning and optimization of compliance surveillance systems;
• Tuning and optimization of Machine Learning Models in Compliance;
• Participate in compliance projects for compliance surveillance systems support and support in processing analytics data;
• Demonstrate proactive learning and adaptability to stay informed about regulatory changes and advancements in compliance technology;
• Effectively manage time and prioritize tasks to meet deadlines while maintaining high-quality outputs.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License No. 07C563

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products) supporting Australia market. As a Data Operations Analyst of Input Validation function at NIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders 

As a Principal Data Operations Analyst, you will leverage your deep expertise to support assigned departments or countries by driving process optimization and system enhancements. Your primary goal will be to ensure operational efficiency, effectiveness, and flexibility while adhering to SOPs. You'll collaborate across functions and regions, offering expert solutions to complex issues and ensuring continuous process improvement.

Main responsibilities:

• Responsible to design, establish, implement and prepare documentation for the projects or respective production processes/procedures/country specifics, ensuring expected quality and delivery timings are met. 
• Implement solutions that translate into standardization and process efficiency while balancing local BAU needs 
• Act as a single point of contact regarding tools and processes enhancements, including communication and follow up with countries. 
• Provide expertise in the respective platform/process area  
• Responsible to set up and get all training delivered to the team members on time with the respective quality 
• Drive a continuous process to enrich training base and make it more effective. 
• Asses the team members and work to fulfil the knowledge gaps. Ensure that teams operate with level of knowledge required.  
• Propose improvement of processes, through automation, innovation and convergence.  
• Support transformation and optimization of production processes and ensure SOP compliance. 
• Support and organize the execution of new client solutions 
• Answering technical questions and issues resolution 
• Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified. 
• Building and support documentation for best practices and country knowledge  
• Develop skills by attending workshops and training sessions 

Being part of SME community, share knowledge around Operational key topics working closely with Enablement.  

• Drive Specific Topic within SME initiatives being a Champion 
• Organise Training Sessions 
•  Attend & Actively Participate in Training Sessions 
• First Point of Contact for inquiries 
• Provide constructive input to Process Owners / Coordinators and Managers / Team Leads to optimize / improve Operations effectiveness 
• Being a team member create a culture of engagement, inclusion and innovation