Total 5 Manager system analyst job vacancies in F&B / Tourism / Hospitality category

Overview*

Reporting to the FM HOD, you will provide administrative and office support to the FM team for the smooth-running of the Facilities Management operations in the hospital. You will propose and implement the administrative strategies, priorities and streamline work processes in compliance to prevailing hospital policies and audit requirements. 

Job Responsibilities*

You will be responsible for the following:

• Oversees Administrative processes for FM department (procurement processing, filing, payments, billings, etc)
• Plan and Lead in the administrative duties and responsible for the meeting submissions timelines and/or expected deliverables for reporting purposes (Prepare data/KPIs, etc)
• Administrative liaison for IHAM system matters (accounts management, asset registry, etc) with MOHH representatives
• Assist FM HOD to organise meetings and briefings, providing administrative support.
• Organize office records, files, memorandums, etc. in an effective manner.
• Upkeep the FM department shared information folders and FM assets (minor/ IT, etc)
• Quality check to incoming document, eg. Operation Maintenance Manuals and As-built Drawings received from Project team.
• Oversees the currency of master list of quality records, master document for SOPs, inventory, etc
• Participate and support in audits that the hospital subscribes to eg IT/DP & FM CSA, MOH Licensing and Inspection, MOH ESS, ISO45K audit, etc.
• Work closely with FM’s Contract Management Team for audit compliance needs.

Requirements*

Qualification Required and Area of Discipline

Bachelor degree preferably in Facility Management, Engineering or Business Management.

Required Competencies and Capabilities (Skills, Experiences, Professional Licences, etc)

• Minimum 3 years of working experience in building industry and relevant administrative experience working in large organizations.
• Good verbal and written communication skills
• Experience with contracts, financial, quality and facilities management principles.
• Possess good communication and written skills, problem-solving and critical thinking skills
• Proficient in office software
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills

Overview

The incumbent will lead the hospital's emergencypreparedness program, providing oversight and strategic coordination to ensureeffective response to various emergencies, such as pandemics/IT downtime etc.The role involves supervising the emergency planning team, coordinating withstakeholders, and ensuring alignment with MOH directives.

Job Responsibilities

You will be responsible for the following:

1.      EmergencyPlanning Program Management

• Manage day-to-day emergency preparedness operations and activities
• Oversee implementation of emergency response plans and SOPs
• Coordinate emergency preparedness activities across departments
• Monitor compliance with established emergency preparedness procedures
• Support senior management in strategic planning initiatives

2.      TeamLeadership and Supervision

• Supervise Assistant Manager/Senior Executive(s)/Executive(s) in Emergency Planning team
• Manage team performance and provide coaching support
• Coordinate team workload and resource allocation
• Support staff development and training initiatives

3.      CrisisManagement and Incident Response

• Coordinate departmental response during emergency activations
• Support Operations Centre setup and operations during crisis
• Ensure proper incident documentation and reporting procedures
• Assist in post-incident reviews and follow-up actions

4.      Equipmentand Resource Management

• Coordinate EP equipment procurement and maintenance activities
• Monitor equipment inventory and readiness status
• Support budget planning and expenditure tracking
• Liaise with Biomedical Equipment Department on asset management

5.      IGHPlanning Coordination

• Lead departmental participation in IGH Ops Centre planning
• Coordinate with medical planners and campus planning teams
• Oversee preparation of EP requirements for IGH implementation
• Manage IGH-related procurement planning and timeline adherence

6.      Administrativeand Project Support

• Provide secretariat support for BCM Steering Committee meetings
• Support MOH EP projects and initiatives as assigned
• Coordinate with stakeholders on emergency preparedness matters
• Assist in IGH emergency preparedness planning activities

Requirements

• Minimum 4-6 years of experience in healthcare operations or emergency management
• Minimum 2 years in supervisory roles
• Familiarity with healthcare regulatory environment
• Basic project coordination experience
• Team leadership and people management skills
• Emergency planning and crisis response knowledge
• Good communication and coordination abilities
• Basic budget and resource management
• Analytical and problem-solving skills
• Proficiency in Microsoft Office Suite
• Ability to work under pressure and manage priorities

If the role sounds interesting to you, please contact‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicatethe position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residentsmay apply.

Overview 

Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.

Job Responsibilities

Leadership and Strategic Planning

• Participate in the development of AH strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.
• Participate in the transformation of hospital design and deliver of support services through the Alexandra Campus Redevelopment project.

Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure:adequate planning of project phases and bed closures to minimize disruption to inpatient operations, user requirements are adequately captured in project specifications,site works are carried out in compliance to hospital standards e.g. infection control,projects are completed on time and within budget. 
• Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
• Participate actively in relevant NUHS Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
• Handle customer complaints and follow up with service recovery if necessary.
• Review and update policies and procedures as needed.

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
• Perform any other duties as assigned by Reporting Officer.

Requirements

• Qualification Required and Area of Discipline
• Recognised Degree in any discipline
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Healthcare experience will be advantageous.
• Min two years working experience for Assistant Manager and above.
• Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
• Proficient in MS applications e.g. Microsoft Word / Excel / Powerpoint
• Project management skills and experience
• Practical knowledge of hospital operations preferred
• Positive, pro-active, motivated with “can-do” attitude
• Ability to multi-task and work independently and as a team
• Service oriented and customer focused 
• Fresh graduates are welcome to apply.

Overview

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Job Responsibilities

• Manage service point operations assigned.
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
• Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• To ensure that workflows for new and existing services are reviewed, optimised and streamlined.
• Participate in committees and other tasks as assigned.

Partner Head of Department, Ops & Admin in achieving patient / caregiver satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight patients.
• Involvement in Campus development workshops and planning.
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met

Manage Service Associates (SAs) providing services in service points, as the Reporting officer

• Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Requirement

• Bachelor’s degree in any discipline.
• Minimum 4 years of relevant work experience in the healthcare industry; experience in outpatient operations will be an added advantage.
• Strong communication and interpersonal skills, both written and verbal.
• Possess analytical and quantitative capabilities, with a strong sense of ownership and accountability.
• Comfortable working in a complex, fast‑paced environment with evolving priorities.
• Proficient in Microsoft Office applications; adaptable and open to working with changing healthcare systems and technologies.
• Demonstrated ability to collaborate effectively with multiple stakeholders to achieve common goals.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview*

Reporting to the Head of Reliability Matters, the successful candidate will work as part of a small yet high performance team in developing and driving implementation of a strategic roadmap on the risk management, governance and assurance activities in the hospital.

This role sits at the heart of the institutional decision making – connecting strategy, risks and future trends. You will lead strategic risk sensing and will play a crucial role in identifying, assessing, and mitigating risks within our healthcare institution. This position is responsible for implementing risk management strategies to ensure patient safety, regulatory compliance, and as well as to promote risk awareness and proactive risk management culture within the hospital.

All roles in Reliability Matters team are designed as Business Partners, working closely with departments to embed reliability into daily operations. You will operate as a generalist across Risk, Data Protection, and EHS domains, while developing deeper expertise in your assigned vertical. This role goes beyond compliance, it focuses on enabling ownership, building sustainable systems and strengthening risk culture.

Job Responsibilities*

1. Strategic Risk Lead

• Integrate risk considerations that aligns with NUHS Group Enterprise Risk Management Framework into institutional strategy and transformation
• Lead horizon scanning and emerging risk analysis
• Develop and monitor Key Risk Indicators (KRIs) aligning to Balanced Scorecard metrics
• Facilitate enterprise risk discussions at various levels and management platforms
• Provide strategic insights across domains
• Translate complex risks into clear, actionable narratives
• Act as the risk advisor to various operating departments and promote risk awareness and accountability amongst management and staff.
• Provide training and educational programs on risk management practices to promote a culture of safety, quality, and risk awareness among staffs at all levels.
• Provide secretariat support for Risk Management Committee (or equivalent) meetings.
• Assist in ad-hoc projects, investigations, and administrative duties, where required.

1. Generalist (Business Partnering)

Engage departments across:

• Risk, Data Protection, EHS domains
• Support risk assessments, incident reviews, and advisory
• Build relationships to drive ownership and accountability

Requirements*

• Degree in Business Management, Accountancy, or relevant qualifications.

• Strong strategic thinking and systems perspective
• Excellent stakeholder management and communication skills
• Ability to synthesise data into insights
• Experience facilitating senior-level discussions
• At least 8 years of relevant working experience in risk management, internal control, and compliance preferably in hospital and healthcare industry.
• Good project management skill and comfortable working with figures and details.
• Energetic and ability to analyse complex issues for identification of root cause and recommendation of practical remediation measures.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.