Role Overview:

Power BI report development and data modelling will be the primary focus of this role. You will bridge the gap between data engineering and business intelligence, blending robust data transformation with high-end visualization and advanced DAX calculations.

Key Responsibilities:

• Data Engineering & Transformation: Connect to various data sources, import, and transform complex data to build robust Business Intelligence pipelines.
• Reporting & Visualization: Build Analysis Services reporting models. Develop interactive visual reports, KPI scorecards, and comprehensive dashboards using Power BI.
• Requirement Analysis: Understand business requirements to define functional specifications for reporting applications. Apply analytical thinking to translate raw data into informative, actionable reports and visuals.
• Data Modeling: Develop tabular and multidimensional models that are highly compatible with enterprise data warehouse standards.
• Security Implementation: Implement Row-Level Security (RLS) on data and design robust application security layer models within Power BI.

Requirements & Qualifications:

• Experience: 3+ years of experience in data-specific roles with a strong, hands-on grip over data analytics and data engineering.
• Technical Stack: Deep expertise in reporting, data modelling, and visualization using Power BI & SQL Server
• DAX Mastery: Advanced proficiency in crafting complex DAX queries in Power BI Desktop. Expert in utilizing advanced-level calculations on large datasets.
• Communication Skills: Outstanding interpersonal, verbal, and written communication etiquette. Must be able to effectively discuss requirements and translate technical concepts with both client stakeholders and internal teams.
• Work Ethic: Proven ability to work collaboratively in a team environment, manage concurrent demands, and deliver high-quality results under pressure.

Primary Responsibilities:

• Design, develop, and maintain ServiceNow applications and workflows according to business requirements, including custom applications, integrations, and automated solutions using JavaScript, HTML, CSS, and ServiceNow's proprietary languages.
• Specialise in implementing and customising ServiceNow Customer Service Management (CSM) solutions within the Public Sector Digital Services (PSDS) framework, whilst leveraging App Engine capabilities for rapid application development.
• Design and develop custom applications using ServiceNow App Engine, including creating data models, access controls, business logic, and user interfaces.
• Configure and customise CSM modules to optimise citizen service delivery and support government analytics capabilities.

Technical Skills Required:

Core ServiceNow Development: 

• Strong proficiency in ServiceNow development, including experience with ServiceNow scripting using JavaScript, Business Rules, Client Scripts, UI Policies, and UI Actions.
• Extensive experience with App Engine Studio and App Engine Templates for rapid application development.

PSDS and CSM Expertise: 

• Deep understanding of ServiceNow Customer Service Management (CSM) module configuration and customisation, including case management, knowledge management, citizen portals, and service level agreements.
• Experience with Public Sector Digital Services (PSDS) implementation, including digital government initiatives, citizen engagement platforms, cross-agency service integration, and government data analytics frameworks.
• Proficiency in configuring CSM-specific features such as citizen communities, omnichannel routing, and agent workspace customisation for government service delivery.
• Demonstrated ability to integrate ServiceNow CSM with broader Public Sector Digital Services ecosystems, ensuring seamless citizen experience across multiple government touchpoints and compliance with public sector standards.

Integration and Development: 

• Experience with ServiceNow's Service Portal custom development, including strong knowledge of AngularJS, Bootstrap frameworks, CSS and development of custom widgets.
• Understanding of integration protocols such as REST/SOAP web services, authentication methods such as OAuth/SAML and parsing of payloads in JSON and XML formats.
• Proficiency in configuring and leveraging MID Server for secure on-premises integrations.

Automation and User Experience: 

• Proficiency in creating custom workflows using Flow Designer and Integration Hub for process automation, particularly for CSM case routing and escalation processes.
• Experience in developing and deploying applications using Now Experience UI Builder.
• Knowledge of Table Builder and configuring table relationships, especially within CSM data models.

Security and Governance: 

• Understanding of App Engine security model, role-based access control and cross-scope access control configurations.
• Experience with App Engine governance and deployment processes. Familiarity with CSM security considerations and customer data protection requirements.

Additional Requirements:

• ServiceNow certifications are highly desirable, particularly Customer Service Management Implementation Specialist, ServiceNow Administrator, and Application Developer certifications. PSDS-related certifications or training would be advantages.
• Experience with Agile development methodologies and version control systems. Strong analytical and problem-solving abilities with attention to detail, particularly in citizen service scenarios and government analytics interpretation.
• Excellent communication skills for collaborating with stakeholders and documenting solutions, including the ability to translate business requirements into technical CSM configurations.

Key Responsibilities:

• Lead the technical design and implementation of ServiceNow CSM solutions and Public Sector Digital Services initiatives, ensuring they align with enterprise architecture standards and citizen service best practices.
• Develop and maintain custom applications using App Engine that enhance CSM functionality and support digital government service delivery capabilities.
• Configure and customise CSM modules including case management workflows, knowledge base integration, citizen portal development, and omnichannel support systems.
• Implement Public Sector Digital Services features to enable data-driven insights, automated service routing, and proactive citizen engagement across government touchpoints.
• Design and implement automated controls and monitoring solutions specific to citizen service metrics and digital service performance indicators.
• Provide technical guidance and mentoring to junior developers and administrators on CSM and government digital service best practices.
• Participate in code reviews and ensure quality standards are maintained throughout development, with particular attention to citizen-facing functionality, accessibility compliance, and data security in accordance with government standards.
• Troubleshoot complex technical issues related to CSM implementations and public sector digital service integrations, providing timely resolution.
• Create and maintain technical documentation for all developed solutions, including CSM configuration guides and Public Sector Digital Services implementation procedures that comply with government documentation standards and facilitate knowledge transfer across agencies.

Experience Level:

• Minimum 4 years of ServiceNow development experience with at least 2 years specifically focused on Customer Service Management (CSM) module implementation and customisation.
• At least 2 years of hands-on experience with App Engine development and 1 year of experience with Public Sector Digital Services platforms or government digital transformation initiatives.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Demonstrated experience in implementing and customising ServiceNow CSM modules in enterprise or government service environments, with proven track record of successful Public Sector Digital Services implementations, government portal deployments, or citizen-facing digital service delivery projects.

About Us

Innerwork Circle is built for the inwardly courageous. We design experiences that invite people to return to themselves with clarity, honesty, and depth, so they can live, lead and move through the world more consciously.

Our work resonates with founders, creators, leaders, and high-performing individuals seeking deeper insight and personal transformation.

As Singapore gears up for major cultural moments like the Singapore Grand Prix 2026 – F1 Race and the Singapore International Film Festival, we are launching our own Movie Screening Event — a cinematic experience that fuses personal mastery, performance psychology, and storytelling.

We are expanding our digital team and seeking a Shopify Web Developer who can strengthen our website, optimize our lead funnels, and support our rapid growth leading up to this landmark event.

Mission of the Role

Build, optimize, and scale a high-performing corporate website that increases visibility, drives qualified leads, supports event conversions, and amplifies Innerworkcircle’s presence during a culturally significant year for Singapore.

Key Responsibilities

1. Shopify Development (Corporate Website)

• Develop, customize, and maintain our Shopify-based corporate website.

• Build high-converting landing pages for campaigns and our Movie Screening event.

• Implement responsive, accessible, and brand-aligned UI/UX.

• Ensure seamless integration between website, marketing channels, and CRM.
  
  

2. SEO (Search Engine Optimization)

• Conduct on-page SEO: metadata, keyword structure, schema markup, alt tags, URL optimization.

• Manage technical SEO: Core Web Vitals, site speed, sitemaps, redirects, crawlability.

• Optimize content architecture to improve rankings, organic visibility, and search intent alignment.

• Implement Shopify SEO best practices (blogs, collections, internal linking).

• Collaborate with writers and content creators to publish SEO-driven content.
  
  

3. Lead Generation

• Build and optimize all lead capture touchpoints (forms, popups, landing pages).

• Integrate CRM, email automation, chat widgets, and lead magnets.

• Create A/B tests to improve conversion rate across funnels.

• Support the launch of gated content and event sign-up flows (including the Movie Screening teaser and ticketing).
  
  

4. Analytics & Tracking

• Implement and maintain tracking infrastructure:

• Google Analytics

  Google Tag Manager

  Meta Pixel

  UTM frameworks

  Custom conversion events
  
  

• Set up dashboards to monitor traffic, funnel performance, SEO outcomes, and lead flow.

• Troubleshoot inaccurate data and ensure tracking integrity.

• Deliver monthly performance reports with insights and optimization recommendations.
  
  

5. Optimization & Maintenance

• Continuously improve website performance, speed, and user experience.

• Ensure the site reflects brand ethos, visual identity, and campaign needs.

• Test new features, maintain site stability, and fix bugs promptly.

• Support storytelling and promotional campaigns for the F1 Movie Screening Event through landing pages and digital flows.
  
  

Required Skills & Qualifications

• 3+ years experience as a Web Developer (Shopify preferred).

• Strong command of Liquid, HTML5, CSS3, JavaScript ES6+.

• Hands-on experience with SEO optimization and ranking strategies.

• Proficiency with tracking & analytics tools:

• Google Analytics

  Google Tag Manager

  Meta/LinkedIn/Google Ads conversion events
  

• Experience with lead-gen systems:

• CRM integrations

  Form builders

  Marketing automation
  

• Understanding of conversion rate optimization (CRO).

• Analytical mindset with ability to interpret data and propose improvements.

• Experience building landing pages and funnels for growth or events.
  
  

Nice to Have

• Experience with headless Shopify, APIs, or custom app development.

• Familiarity with email platforms (Klaviyo, HubSpot, Mailchimp).

• Experience with SEO tools (Ahrefs, SEMrush, Search Console).

• Exposure to A/B testing platforms (VWO, Optimizely, Google Optimize alternatives).

• Interest in personal transformation, psychology, or human performance (a strong cultural fit).
  
  

Why Join Us

• Build the digital engine of a fast-growing transformation brand.

• Contribute to a mission rooted in inner work, consciousness, and personal growth.

• Be part of our 2026 F1 Movie Screening Event — a high-energy cultural moment in Singapore.

• Work with a creative, values-driven, forward-thinking team.

• Opportunity to directly shape how our brand is experienced online.

How to Apply

Send your resume + relevant portfolio (Shopify sites, funnels, SEO work) to:

Must Have Skills

Expert-level knowledge of React.js and Java/J2EE technologies

Strong understanding of full-stack architecture and design principles

Proficiency in Spring Boot and RESTful API development

Advanced experience with state management in React (e.g., Redux, Context API)

Expertise in modern JavaScript (ES6+) and TypeScript

Solid understanding of Java application servers and ORM frameworks

Proficiency in build tools (e.g., Maven, Gradle, Webpack) and version control systems (e.g., Git)

Experience with CI/CD tools and practices

Strong knowledge of database technologies (SQL and NoSQL)

Familiarity with cloud platforms, preferably AWS or Azure

Good to Have Skills

Experience with microservices architecture

Knowledge of containerization and orchestration tools (Docker, Kubernetes)

Understanding of GraphQL and server-side rendering

Key Responsibilities

Lead the design, implementation, and management of full-stack applications using React and Java

Oversee the development and maintenance of both front-end and back-end components

Collaborate with business stakeholders to understand requirements and translate them into technical solutions

Manage and prioritize development backlog items, coordinating with both onsite and offshore team members

Conduct and lead technical discussions focusing on full-stack architecture, design, and development strategies

Mentor and lead a team of React and Java developers, fostering their growth and ensuring high-quality deliverables

Implement and maintain coding standards, best practices, and architectural guidelines for both front-end and back-end

Oversee performance monitoring, optimization, and troubleshooting of full-stack applications

Ensure application security and compliance with industry standards and regulations

Stay updated with the latest trends in React and Java ecosystems and recommend improvements to existing systems

Provide technical guidance and support for production issues, including 24/7 support when required

Job Overview:
We are seeking a dynamic and tech-savvy Web Developer / UI/UX Designer to join our growing team. The role involves designing, developing, and maintaining websites and digital platforms to enhance online presence, customer engagement, and operational efficiency. You will ensure a seamless, user-friendly experience for customers while supporting internal teams with digital tools and updates.

Key Responsibilities:

Web Development

• Design, develop, and maintain websites, landing pages, and microsites.

• Ensure website performance, security, responsiveness, and cross-browser compatibility.

• Update menus, pricing, promotions, seasonal offerings, or product content as needed.

• Integrate enquiry forms, booking systems, payment gateways, and third-party tools.

• Manage hosting, basic server, domain, and CMS administration.

• Troubleshoot and resolve website issues promptly.

UI/UX Design

• Create intuitive and visually appealing user interfaces aligned with brand identity.

• Improve customer journeys, from browsing to enquiry and checkout.

• Develop wireframes, mockups, prototypes, and other design assets.

• Conduct usability testing and implement improvements.

• Ensure mobile-first and customer-friendly design.

Business & Operations Support

• Collaborate with Sales, Marketing, Customer Success, and Operations teams.

• Support online campaigns, promotional launches, and product updates.

• Optimize websites for conversions (enquiries, orders, leads).

• Maintain accurate and up-to-date content aligned with operational needs.

SEO & Analytics (Basic)

• Implement basic SEO best practices.

• Monitor website traffic and user behavior using analytics tools.

• Recommend improvements based on data insights.

Requirements:

Education & Experience

• Diploma or Degree in Web Development, UI/UX Design, Computer Science, or related field.

• 1–3 years of relevant web development or UI/UX experience (e-commerce or F&B experience is a plus).

Technical Skills

• Proficiency in HTML, CSS, JavaScript.

• Experience with CMS platforms (WordPress, Shopify, or similar).

• Familiarity with UI/UX tools (Figma, Adobe XD, Sketch).

• Basic understanding of SEO, web analytics, and website performance optimization.

• Experience integrating forms, payment gateways, and third-party tools.

Additional Attributes:

Strong attention to detail, proactive problem-solving skills, and ability to work collaboratively.

Passion for creating seamless user experiences and visually appealing designs.

Hey Rocket Pte Ltd (EA 21C0816)

Lisa Chi (R24124761)