Total 9 Customer Service job vacancies in Pasig

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests with experience in chat, email, and/or video-based customer support. 
• Provide a consultative approach to customer interactions, proactively identifying ways to help users succeed.
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Ability to support 60-70 customers per week, providing efficient and meaningful support.
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Confidently diagnose, reproduce, and troubleshoot technical issues (APIs, webhooks, SDKs, and more).
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge
• Contribute to internal projects and pilots aimed at improving teammate efficiency and the overall customer experience
• Navigate ambiguity using structured thinking, creativity, and a strong product mindset.
• Act as a mentor providing feedback, initiating upskilling, and modeling best practices 
• Coach peers through tough tickets while flagging trends that impact Support
• Share insights and improvements to help evolve how our team supports customers and collaborates internally.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• Technical Support experience with  3–5 years in customer support and 1–2 years in SaaS, B2B, or complex product environments.
• Experience using Intercom, or similar SaaS platforms
  Experience in chat, email, and/or video-based customer support.
• Display strong communication skills and are able to break down complex topics for non-technical users.
• Technically Fluent and confident in navigating APIs, debugging workflows, and digging into systems to get to the root of an issue.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• Self-Directed and can plan your workload based on urgency and impact. 
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Curious and AI-Passionate. You're excited about the role AI plays in customer support and you stay informed on new tools, features, and workflows (specifically our AI Agent Fin).
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of character.
• Strong troubleshooting skills using logs, product tools, and impersonation features
• A Team Player & Coach. You uplift others through mentorship, thoughtful feedback, and by modeling the behaviors that make a high-performing team.
• Comfort working in fast-paced, dynamic environments where product updates are frequent

NICE TO HAVES (NOT REQUIRED)…

• Comfort with tools like GitHub, logging platforms, or browser dev tools.
• A passion for teaching, mentoring, or leveling up others in your team.
• Previous experience in a fast growing startup  environment

• Competitive compensation
• vacation leave
• HMO
• Training and development programs
• Joining a team that contributes to meaningful, high-impact projects across different areas

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NIQ. 

For NIQ’s Customer Success team, our customers truly come first.  We elevate the customer journey, drive retention, and help our clients grow—fast. If you’re passionate about creating standout experiences, this is your place.  

About the Role 
As part of our local Consulting team, you will collaborate with multiple internal teams and work directly with top FMCG clients—translating retail measurement and consumer panel data into powerful insights that drive decisions and unlock growth.  You will become a trusted advisor, gaining a deep understanding of each client’s business, priorities, and challenges. With this knowledge, you’ll identify unmet needs, spot opportunities, and strengthen relationships that boost customer ROI and satisfaction.  

What You’ll Do 

• Build and maintain ongoing relationships with the identified key persons within the client organization 
• Increase NPS and ensure clients gain maximum value from NIQ data and capabilities 
• Drive adoption of NIQ tools and solutions 
• Acts as Voice of Costumer ensuring client needs are being met by the appropriate internal NIQ teams 
• Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels are exceeded, in order to transform customer experience 
• Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders 
• Lead Joint Business Plan process and be accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working.  Collaborate with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan 
• Use your industry and product expertise to deliver high‑impact insights across NIQ product solutions 
• Collaborate with insight partners across NIQ to bring forward thought‑provoking market, and category trends 
• Identify opportunities for growth and pass leads to our account development team 

Why Join Us? 
You’ll be part of a forward‑thinking team that’s modernizing the client experience, shaping industry insights, and helping leading brands make smarter decisions every day. 

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances

• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

The Project Financial Support Officer delivers financial administration and project controlling support across the APAC region. The role ensures accurate project setup, data integrity, invoicing coordination, and compliance with Egis Core Management Principles.

Key Responsibilities

1. Project Setup & Maintenance
   • Create and maintain projects in the ERP system based on PM/Controller inputs.
   • Set up resources and internal subcontracting arrangements.
   • Ensure WBS accuracy and validation by the Financial Controller.
   • Update project data following approved variations.
2. Budgeting & Forecasting
   • Enter budgets and forecasts as provided by PMs/Controllers.
   • Confirm internal agreements and work orders align with project assumptions.
3. Billing & Cash Management
   • Support preparation of invoicing documentation.
   • Process monthly intercompany invoices.
4. Project & Contract Closure
   • Complete project closures in the ERP, ensuring all financial information is captured.
5. Compliance & Controls
   • Apply Core Management Principles to maintain compliant project accounting practices.
6. Administrative & Financial Support
   • Provide administrative assistance, including invoice preparation and document checks.

Key Performance Indicators

• Timely and accurate project setup, maintenance, and closure.
• Accuracy of intercompany billing and ERP data.
• Quality and responsiveness of support provided to PMs and Controllers.

The IT Support Engineer (Level 3) is the top internal technical escalation resource, receiving complex tickets and project assignments through the service dispatcher and working closely with the Engineering Manager to ensure all work is completed within SLA. This role leads new client onboarding and infrastructure deployments, drives process documentation, and mentors junior engineers. Clear communication with the dispatcher on project timelines and escalation status is essential. 

Key Responsibilities 

Dispatched Work & Ticket Management 

• Receive and work all escalated tickets and project assignments through the service dispatcher; maintain clear, timely communication with the dispatcher on status, timelines, and capacity. 

• Work directly with the Engineering Manager and dispatcher to ensure project tasks and escalated tickets are resolved within SLA. 

• Act as the highest internal escalation tier, diagnosing and resolving complex technology issues across client environments. 

• Establish, document, and implement technology processes and procedures; maintain and improve the shared knowledge base. 

• Identify and resolve root causes of escalated and recurring issues in coordination with the engineering team. 

• Coordinate with the dispatcher for scheduling onsite client visits and project-related travel. 

• Enter time accurately on all tickets and project tasks to ensure proper client billing. 

• Stay current on emerging technologies and evaluate their potential impact on our clients and operations. 

Microsoft 365 & Cloud Administration 

• Lead Microsoft 365 environment buildouts and migrations (tenant-to-tenant, on-premises to cloud, Google Workspace to M365). 

• Architect and administer Microsoft 365 E5 and EMS E3 environments including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Purview. 

• Design and enforce Microsoft Entra ID configurations including Conditional Access, PIM, identity governance, and enterprise application integrations. 

• Own Microsoft Intune device management strategy for Windows 11 Pro, macOS, iOS, and Android (BYOD via Company Portal). 

• Develop and maintain PowerShell and Microsoft Graph API scripts at an intermediate-to-advanced level to automate administrative tasks and client environment management. 

Networking – Cisco Meraki 

• Architect and deploy Cisco Meraki solutions including MX security appliances, MS switching, and MR wireless for new and existing client environments. 

• Design network segmentation (VLANs), firewall policies, content filtering, VPN configurations, and IDS/IPS settings. 

• Provide expert-level troubleshooting for routing, DNS, NAT, and connectivity issues across client networks. 

• Lead network infrastructure replacement projects during new client onboarding and refresh cycles. 

Client & Project Support 

• Lead new client onboarding deployments including onsite network infrastructure replacement and back-end Microsoft 365, Intune, and Entra ID configurations. 

• Contribute to the development and implementation of our technology stack, ensuring alignment with business goals and security standards. 

• Provide clear, professional communication to clients on project status, technical findings, and strategic recommendations. 

• Ensure the security, reliability, and efficiency of managed client IT infrastructure. 

The IT Support Engineer (Level 2) works tickets, escalations, and project tasks as assigned by the service dispatcher, handling intermediate to advanced technical issues across our managed services stack. This role operates with moderate autonomy and is expected to communicate proactively with the dispatcher on workload status, blockers, and estimated resolution times. Contributions to Microsoft 365 buildouts, Intune configurations, Cisco Meraki deployments, and root-cause analysis are core functions of this position. 

Key Responsibilities 

Dispatched Work & Ticket Management 

• Receive and work all tickets, escalations, and project tasks assigned by the service dispatcher; work is not self-queued. 

• Maintain proactive communication with the dispatcher on workload status, estimated completion times, and any blockers requiring re-queuing or escalation. 

• Diagnosing technology issues submitted by external clients; coordinate with the dispatcher for scheduling of onsite visits as needed. 

• Use ConnectWise Automate (RMM) to manage patching, scripting, alerting, and remote remediation across client endpoints. 

• Contribute to root-cause analysis on escalated or recurring issues in collaboration with the engineering team. 

• Document resolutions, processes, and procedures in the shared knowledge base. 

• Enter time accurately on all tickets and project tasks to ensure proper client billing. 

Microsoft 365 & Cloud Administration 

• Administer Microsoft 365 E5 tenant environments including Exchange Online, Teams, SharePoint, and OneDrive across client accounts. 

• Configure and troubleshoot Microsoft Entra ID (Azure AD) including user/group management, MFA, Conditional Access policies, and SSPR. 

• Manage Microsoft Intune device enrollment, compliance policies, configuration profiles, and app deployment for Windows 11 Pro, macOS, iOS, and Android (BYOD via Company Portal). 

• Assist with Microsoft 365 environment buildouts and migrations under Level 3 direction. 

• Leverage PowerShell and Microsoft Graph API at a basic-to-intermediate level for administrative tasks and automation. 

Networking – Cisco Meraki 

• Configure and troubleshoot Cisco Meraki MX, MS, and MR devices across managed client sites. 

• Manage VLANs, firewall rules, DNS, NAT, and site-to-site VPN configurations. 

• Respond to Meraki dashboard alerts and perform remediation; escalate complex issues to Level 3 via the dispatcher. 

• Support domain management tasks including DNS and mail record modifications. 

Client & Project Support 

• Assist with new client deployments including onsite network infrastructure setup and back-end Microsoft 365 and Intune configurations, as scheduled by the dispatcher. 

• Provide email, phone, and onsite support to external clients; communicate technical findings clearly to non-technical stakeholders. 

• Contribute to the development and implementation of our technology stack in alignment with business goals.