Our aim is to Make Manufacturing Possible by delivering fast, quality, cost effective solutions worldwide. Machines break and downtime can cost companies millions in lost revenue. EU Automation has access to a global supply of automation parts at our fingertips, ensuring that manufacturers across the world can avoid unnecessary downtime.
The Opportunity:
Weare seeking a detail-oriented and organized Warranty Support Executive to manage warranty claims, returns, and logistics coordination. This role ensures high customer service standards while maintaining compliance with company policies and trade requirements.
You will handle end-to-end warranty and return processes, including claim assessment, documentation, and shipment coordination, working closely with customers, suppliers, and internal teams to resolve issues efficiently.
The ideal candidate is a strong communicator with solid organizational and problem-solving skills, able to thrive in a fast-paced environment. Experience in logistics, trade compliance, or warranty administration is advantageous.
Requirements of Warranty Assistant:
- Strong communication and customer service skills to communicate with customers, suppliers, and internal teams effectively
- Proactive, detail-oriented, and well-organized with a strong problem-solving mindset
- Able to work independently as well as effectively in a team environment
- Sound decision-making skills, with the ability to assess, authorize, and process warranty claims in accordance with company policies
- Able to work in fast-paced environment and multitasks
- Computer literate with working knowledge of Microsoft Office and Excel
- Ability to read and interpret safety rules, operating procedures, and terms & conditions
- Knowledge of global freight, trade compliance, customs procedures, and Incoterms is an advantage
- Minimum GCE ‘N’/‘O’ Level or Diploma in any discipline
Responsibilities of a Warranty Support Executive include:
- Process warranty and return claims and shipments through internal CRM systems on a daily basis
- Manage customer enquiries and complaints, ensuring timely and effective resolution
- Arrange collection of parts from customers and coordinate shipment to suppliers for repair via couriers such as DHL and FedEx Including preparing all shipping documents (e.g., HS codes, commercial invoices)
- Place orders and follow up with suppliers for required replacement parts or repair status and lead times to ensure timely updates and resolution
- Liaise with internal departments including Logistics, Customer Service, and Sales to solve the warranty case as well as provide updates on timely basis
- Handle customs clearance processes, including import documentation, duty/tax verification, and query resolution.
- File claims with carriers for lost or damaged shipments with LOA and POA letter.
- Support the Admin team in processing courier invoices and submitting them to Accounts for payment when required
- Support Customer Service team when required, particularly during staff leave and peak periods, to ensure continuity in handling enquiries, order updates, and customer communications
The Benefits:
- Additional annual leave accrued yearly
- Hybrid Working Policy upon confirmation
- Finish work early on Friday to kickstart your weekend
- Enhanced maternity and paternity leave
- AIA health insurance - Upon passing probation
- Coffee and Tea provided
- Celebration of seasonal and life events
- Professional development opportunities
