Total 1,841 technical support engineer job vacancies in Customer Service category

The Platform Support Manager owns the performance, effectiveness, and evolution of the Platform

Support function. This role is accountable for leading the team end-to-end: people, performance,

stakeholder relationships, and case management outcomes.

The role requires a hands-on leader who takes full ownership of support delivery, builds strong

partnerships with internal stakeholders, and drives continuous improvement through process, data, and

technology — including the adoption of AI and automation where appropriate.

Duties and Responsibilities:

• Own the Platform Support (L1) team’s performance, engagement, and development.
• Performs the day-to-day management and operational duties, supervising the Platform Support team
• (L1).
• Identify and develop Team Goals and Key Performance Indicators (KPIs) and communicating them to
• the team.
• Provides regular coaching and KPI reviews to teammates to ensure procedural and performance
• compliance.
• Set clear goals, expectations, and accountability across the team.
• Lead hiring, onboarding, training, and ongoing capability development.
• Collaborates to develop, measure, and document potential improvements on the process workflows.
• Collaborate with Internal Stakeholders to discuss key improvements or problems for the operations
• and platform.
• Rallies L1 teammates to achieve company goals through discussing goals and identifying impacts for
• both internal and external stakeholders.
• Foster a culture of ownership, continuous improvement, and customer focus.
• Reviews teammate timesheets, attendances, and full-time equivalents (FTEs).
• L1 Work-Force Management (WFM) - develops and modifies schedules to ensure work-force coverage.
• Sets deadlines for key Ad-Hoc Tasks required to be completed by the L1 Team.
• Discusses operational and procedural changes to the L1 team to help ensure compliance and
• application.
• Holds regular meetings with L1 and other internal stakeholders/teams to collaborate on company goals
• and issues that need to be addressed.
• Acts as an Escalation point to the team & internal stakeholders
• Perform and oversee quality assurance on cases and drive corrective actions where needed.
• Build trusted relationships with Product, Engineering, Service Management, and other operational teams.
• Translate business and platform changes into clear operational actions for the team.
• Champion the use of data, automation, and AI to improve efficiency, quality, and customer experience.
• Document and maintain SOPs, ensuring consistency and scalability.

• Must have at least 3 years of experience on ShipServ Support Process or equivalent domain knowlege
• Must have at least 3 years of management background
• Strong attention to detail, organized, ability to multi-task & to work independently.
• Excellent communication skills; both oral and written
• Leadership, Delivering Feedback and Coaching Skills
• Can build and maintain a positive relationship with clients and internal stakeholders
• Excellent communication and analytical skills
• Customer-centric mindset with high standards for quality and accountability
• Proficient in Microsoft Office applications especially Outlook, Excel, Word & PowerPoint.
• Strong people management skills

Job Description

• Industry/ Organization Type: Industrial Equipment Manufacturer
• Position Title: Customer Consultant / Service Sales Engineer
• Working Location: Boon Lay
• Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm)
• Salary Package: Basic salary up to $4,800 + Transport Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Act as the customer’s main contact person and handle customer-related matters
• Manage a group of accounts, identify key customers, and create action plans to grow these accounts
• Identify solutions needed to meet customer needs and work closely with the Technical Support Team to make them available
• Identify opportunities with existing and new customers, and update them on service value-added offerings
• Identify sales opportunities, prepare proposals, and coordinate related processes to maintain high customer satisfaction and strong customer relationships
• Support customer growth and loyalty through ongoing assistance and follow-up
• Handle customer complaints by working with internal teams to investigate issues, assess possible solutions, and recommend options to customers
• Arrange regular service reviews with customers and the Operations team for urgent jobs and key issues
• Understand customer and industry needs, and support pricing and sales strategies
• Prepare and review contract terms and conditions
• Present proposals to customers
• Share market feedback, including competitor updates, customer expectations, and industry trends
• Perform other related duties as assigned

APPLY NOW!!!

• Bachelor’s degree in Engineering with at least 2 years of relevant sales experience
• Knowledge of HVAC systems, chiller plants, airside systems, energy services, and building services is an advantage
• Able to read and understand engineering documents and respond professionally to customer questions or complaints; able to understand written instructions, emails, and reports
• Able to identify problems, gather data, and make sound conclusions
• Customer-focused, with a drive to propose suitable options to meet customer needs
• Willing to learn new solutions and improve skills to better support customers

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82096 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

The IT Support Engineer provides end-user support, maintains IT systems and infrastructure, and supports clinic operations across multiple sites. The role includes Clinic Management System (CMS) application support, basic SQL/database troubleshooting and API integration support to ensure seamless system connectivity.

This position involves hands-on troubleshooting, system administration and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.

Key Responsibilities

1. IT Support & Operations

• Provide Level 1 (L1) support across clinic sites, including troubleshooting:
• CMS systems End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices and VoIP/digital telephony systems
• Wireless access points and network connectivity
• Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)
• Support multiple clinic sites, including onsite assistance when required
• Support clinic setup, relocation and decommissioning activities
• Conduct user training and maintain IT documentation
• Maintain IT asset inventory and track software license renewals

Develop and continuously improve IT documentation, SOPs and knowledge base articles

2. Infrastructure & Security Support

• Support and maintain IT infrastructure, including firewalls, networks, servers, NAS and security systems
• Perform system administration tasks including backups, patching, updates and monitoring of system alerts and logs
• Assist in audits, system reviews and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA)
• Troubleshoot system integrations, including API connectivity between CMS and third-party applications
• Support IT security initiatives and recommend improvements to enhance system resilience and compliance

3. Systems & Project Support

• Support system migrations, clinic transitions and data validation activities, working with users and vendors
• Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements
• Assist in application deployments, testing, rollouts and user training
• Support API integration testing and validate data flows during system upgrades and deployments

Requirements

• Diploma in Information Technology or related discipline, with at least 2 years of relevant experience
• Experience in supporting and administering Clinic Management Systems (CMS)
• Healthcare industry experience is an advantage
• Strong analytical, problem-solving and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Working knowledge of SQL databases
• Basic understanding of APIs (RESTful services), including testing and troubleshooting integrations
• Experience in IT administration (system maintenance and user management) preferred
• Self-motivated with a willingness to learn and improve technical skills

Additional Information

• Standby support for evening and weekend clinic operations may be required on a rotational basis
• Perform other IT-related duties as assigned in line with operational and business needs

Role:
Service Engineer (Up to $3800)

• Singapore Based (Nearest MRT Lentor Singapore, Report to office but might need to travel to site)

• 5 Days work per week (8.30am to 6.15pm)

• ITE or Diploma in Mechanical Engineering, Electrical Engineering, or Mechatronics + 2–3 years of experience in on-site equipment servicing or facility maintenance

• Prefer to have class 3 driving license

• Ability to handle physical tasks associated with equipment installation & repair

• Salary: $3200 - $3800

• Career Progression Opportunities

Proven experience in at least one of the following areas:

• Mechanical: Assembly, moving parts, and structural integrity

• Electrical: Control panels, wiring, and circuit diagnostics

• Plumbing, Brazing & Welding: Piping, valve systems, and joining techniques

• HVAC / Air-Con: Refrigeration cycles, compressors, and cooling systems

Summary:

• We are seeking a versatile and hands-on Service Engineer to join our technical team. In this role, you will be responsible for the end-to-end lifecycle of our specialized equipment on-site, ensuring high standards of installation, preventative maintenance, and rapid repair services.

Key Responsibilities

• On-Site Technical Execution: Lead the installation, testing, and commissioning of equipment at client sites (including healthcare, research, and industrial facilities).

• Preventative Maintenance: Execute scheduled maintenance programs to ensure equipment longevity and minimize downtime.

• Troubleshooting & Repair: Conduct diagnostic tests to identify mechanical or electrical faults and perform necessary repairs or component replacements.

• Independent Field Work: Manage a daily service schedule, arriving promptly at sites and completing tasks with minimal supervision.

• Compliance & Safety: Ensure all work is performed in accordance with workplace safety and health (WSH) regulations and site-specific protocols.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

[Order Number: 1470294-R]

Responsibilities

• Provide technical support to customers on gas turbine / rotating equipment operational issues
• Coordinate and support both planned and unplanned maintenance activities with internal teams and vendors
• Perform fault investigation, troubleshooting, and root cause analysis for plant-related issues
• Prepare and present technical reports, procedures, and diagnostic findings
• Monitor equipment performance, analyse RAM data, and recommend corrective actions
• Participate in customer discussions, technical meetings, and service-related activities

Requirements

• Minimum 3 years of hands-on experience in gas turbine, steam turbine, or other rotating equipment within industrial or power plant environments
• Strong analytical and problem-solving skills with hands-on technical experience

We regretthat only shortlisted candidates will be notified. However, rest assured thatall applications will be updated to our resume bank for future opportunities.

Pleasekindly refer to the Privacy Policy of Good Job Creations for your reference:https://goodjobcreations.com.sg/en/privacy-policy/

EA PersonnelName: Tan Sin Rou
EA PersonnelRegistration Number: R22106434
EA Licenseno.: 07C5771

• Conduct inspections and audits on construction machinery across infrastructure project sites.
• Troubleshoot and diagnose mechanical or operational faults in heavy equipment, carrying out minor repairs and part replacements when required.
• Coordinate with external vendors and suppliers for major repairs or servicing of damaged machinery.
• Perform routine maintenance activities such as cleaning, lubrication, and scheduled servicing to ensure equipment reliability.
• Prepare audit findings and technical reports for management, and support equipment evaluation, vendor assessment, and improvement initiatives.

Requirements:

• At least 5 years of relevant experience in heavy equipment or machinery maintenance/management.
• Strong troubleshooting and diagnostic skills for construction equipment.
• Good communication skills with the ability to coordinate with site teams and external vendors.
• Solid understanding of equipment specifications, safety standards, and applicable regulations.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Location: Kaki Bukit
Working Hours: Mon – Fri, 8:30am – 5:00pm
Salary:$3,500 – $4,500 (commensurate with experience)

We are looking for a dedicated Field Service Engineer to join our team in a cleanroom environment, supporting the installation, maintenance, and servicing of semiconductor/PCB equipment.

Responsibilities:

• Install, commission, and service semiconductor/PCB production equipment.
• Perform troubleshooting, preventive, and corrective maintenance.
• Provide technical support and training to clients.
• Prepare service reports and documentation.
• Work closely with engineering teams to improve system performance.

Requirements:

• Diploma/Degree in Electrical, Electronics, Mechanical, or related field.
• Experience in semiconductor or PCB manufacturing equipment servicing.
• Comfortable with 2-year contract with potential for renewal and career progression.
• Willing to travel overseas when required.
• Regular overseas training in Japan, twice annually, with opportunities for global project exposure.
• Comfortable working in a cleanroom environment.

To apply, please click on "Apply Now" or email your most recent resume to dorothy@recruitlync.com/ Whatsapp 85017683.

Ooi Shi Hui Dorothy (R1762852)
Recruit Lync Pte Ltd (22C1000)

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues.
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
• Create detailed system diagrams using AutoCAD software.
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
• Thoroughly follow up on all open technical issues until the problems are fully resolved.
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.

Requirements

• Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control or CCTV is a must.
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure.
• Strong analytical skill and problem-solving ability.
• Strong self-learning ability, work independently.
• Customer-orientation.
• Excellent communication and interpersonal skills.
• Required to stand-by for night jobs (Rotational basis)

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Resident Engineer (Desktop Support)

Location: Jurong, International Road / Quality Road (Onsite at client office – FMCG environment)

Overview

We are looking for a Resident Engineer (Desktop Support) to be deployed onsite with a leading global FMCG Client, supporting end-user computing environments.

This role is ideal for someone who enjoys hands-on IT support, working closely with users to ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide onsite desktop / end-user support for hardware and software issues
• Troubleshoot and resolve incidents and service requests (laptops, desktops, printers, mobile devices)
• Support Windows OS, Microsoft Office / M365 applications
• Handle user account setup, access, and basic administration
• Perform PC setup, installation, and configuration (IMACD)
• Coordinate with vendors and internal teams for issue resolution
• Maintain asset records and update ticketing systems (e.g. ServiceNow)
• Provide basic support for network connectivity and peripherals

Requirements

• 1–4 years of experience in desktop / IT support / EUC environment
• Good knowledge of:
• Windows OS & Microsoft Office / M365
• Hardware troubleshooting (laptops, desktops)
• Familiar with ticketing systems (ServiceNow or similar)
• Good communication and customer service skills
• Able to work onsite in a client-facing environment

Nice to Have

• Exposure to Active Directory / basic networking
• Experience in enterprise or MNC environment
• IT-related certification (e.g. CompTIA A+, ITIL)

About the Role
We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.

Key Responsibilities

• Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
• Provide clear and accurate information on processes, submission requirements, and service-related workflows
• Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
• Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
• Maintain comprehensive issue logs
• Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures
• Submit monthly progress reports detailing service performance
• Support Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts (4-day work week)

Requirements

• Relevant experience in helpdesk, or customer service support environments
• Strong customer service, and communication skills
• Experience supporting digital platforms or e-services is an advantage
• Ability to work on a rotational shift schedule, including weekends and public holidays
• Strong sense of accountability, ownership, and service quality
• Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base

How to Apply
Please submit your resume indicating your relevant experience, current/expected salary, and availability.

Registry Support Staff (12-Month Contract)