Total 1,841 technical support engineer job vacancies in Customer Service category

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Requirements:

• Minimum Qualification: Graduates from Electronics/Instrumentation
• Experience: 6-10 years
• Must Know: DeltaV™ Process Control System (or PCS) Setup, Configuration and Upgrade for Oil & Gas, Petrochemical, Pharmaceutical and/or Chemical industry and DeltaV Virtualization.

Responsibilities:

• Provide technical support to Service Projects with strong system hardware/software and functional knowledge of DeltaV™ PCS and DeltaV Upgrade, combined with project execution
• Ability to work on system virtualization and configure Delta V System.

·      Contributingto the successful completion of assigned Service Projects covering DeltaV™ Upgrade, Sitemodification/s and/or Expansion Projects

• Helping in project scheduling and budgeting of projects

·      Abilityto identify clear decisions or recommendations that may emerge from meetingsand discussions

• Delivery of design and implementation of Service Projects with focus on design, configuration/migration, testing on EMR DeltaV™ internal system and Customer site system
• Ensuring the compliance to EMR Service Project processes and the project quality standards
• Delivering project documentation & records
• Interacting/coordinating with cross functional teams of other global office to ensure consistency in project deliverables
• Accountable for project scope implementation, progress reports, quality and reviews for assigned scope on the project, in EMR office until completion of FAT (or Factory Acceptance Test), and on site until completion of SAT (or Site Acceptance Test), and further support as required by the contract
• Responsible to engage with and coordinate with Customers, Engineering Contractors and/or Consultants as applicable

Job Summary

Lead and support the implementation of a new core banking system across 10+ APAC countries by managing project activities, coordinating stakeholders, and ensuring timely delivery within scope, budget, and quality standards.

Responsibilities

• Lead the Operations team as PMO to implement a new core banking system across the APAC region covering 10+ countries.
• Develop and execute project plans supporting Business Analysts in defining business requirements and ensuring comprehensive system coverage.
• Manage project progress and issues, escalating risks and delays promptly to maintain project timelines.
• Support the Project Manager and client PMO in planning, tracking, and coordinating project activities for smooth execution.
• Create and maintain project documentation including plans, schedules, progress reports, dashboards, and status updates for internal and client stakeholders.
• Monitor deliverables and dependencies, ensuring risks and issues are tracked and mitigated effectively.
• Coordinate communication and issue resolution among workstream leads, vendors, and cross-functional teams.
• Assist in managing change requests, risk and issue logs, and documenting lessons learned.
• Uphold consulting professionalism, maintain confidentiality, and foster strong collaboration with client teams.

Preferred competencies and qualifications

• Bachelor's degree in a relevant field.
• Minimum 3 years of consulting experience in the banking industry.
• Proven expertise in PMO roles for package system implementation projects.
• Demonstrated end-to-end project management skills including planning, execution, monitoring, and closure of system implementation projects with accountability for timeline, scope, budget, and quality.
• Strong risk, issue, and stakeholder management skills with ability to identify risks proactively, drive mitigation plans, manage cross-functional dependencies, and report to senior management and steering committees.
• Excellent stakeholder engagement and collaboration skills to work effectively with geographically dispersed teams across overseas offices.
• Professional mindset with strong self-discipline, responsibility, and commitment to project success.
• Knowledge of banking business and operations such as Trade Finance, Lending/Loan, Payment/Collection and Cash Management, Treasury and Market, Deposit, and Accounting is a plus.
• Experience with Trade360, Oracle Flexcube, Murex, ACBS, Finastra GPP, or Oracle ERP implementations is a plus.

Brief Summary:
Join a dynamic team where you will play a crucial role in ensuring contract compliance and supporting various stakeholders for smooth operations. This position offers an exciting opportunity to leverage your expertise in contract management and collaboration.

Responsibilities:

• Coordinate with trading, accounts, hedging, and operations teams to ensure contract compliance.
• Manage the completion and timely issuance of contracts.
• Facilitate the onboarding of new customers, vendors, and relevant parties by ensuring all checks and coordination among stakeholders.
• Update and maintain the accuracy of existing customer and vendor master data.
• Obtain necessary approvals for smooth vendor and customer onboarding.
• Assist with trading exposure form approval processes, including confirming payment terms.
• Support the trading team with contract-related inquiries.
• Coordinate the acquisition of Waste Exportation Permits and TFS documents between relevant parties.
• Document and update the received dates for signed Sales Contracts and ensure proper communication with the Customer Service Team.
• Distribute Sales Contracts to buyers encountering issues with receiving documents from the system.
• Perform ad-hoc support duties related to trading and contracts.

Requirements:

• Diploma or higher, with a preference for a bachelor’s degree.
• Minimum of three years of relevant working experience.
• Familiarity with contract terms and trading processes is advantageous.
• Knowledge of SAP/BSM systems is preferred.
• Strong verbal and written communication skills are essential.
• Ability to demonstrate sound analytical and problem-solving techniques.
• Proficient in Microsoft Office Suite and other computer skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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The Platinum Support team works with our Turnitin Assessment Delivery team to provide world-class customer service to Premium and Non-Premium Support member institutions, exam takers and proctors. The Platinum Support Specialist will help grow customer usage of products, ensure satisfaction with the products, and provide bespoke Premium support services.

• Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
• Proactively support users of the ExamSoft and ProctorExam products (administrators, instructors, teaching assistants, exam takers and proctors ensuring problem resolution, system access, optimal system performance, and overall customer happiness. 
• Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services. 
• Coordinate closely with other departments including but not limited to Tier 2, Client Success Management, Engineering, Product Management, on all product issues & releases, as well as on new user onboarding initiatives.
• Be part of our newly created Bench Team 
• Develop and maintain positive customer relationships with domestic and international customers while striving to provide exceptional customer service on every interaction with every customer.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

 Job description

The High Touch Support team focuses on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). 

In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.

Qualifications

Job responsibilities

• Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
• Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
• Experience creating content for technical audiences, and with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices.
• Ability to communicate in English and Mandarin fluently to support client relationship management in this region.

Preferred qualifications

• Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
• Experience developing developer tools (e.g., automation, testing, debugging).
• Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
• Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.
• Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
• Experience with one or more of the following solutions: system virtualization, on-premise or hybrid cloud computing.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

 Job description

The High Touch Support team focuses on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). 

In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.

Qualifications

Job responsibilities

• Work with customers on their production deployments to resolve issues and achieve product readiness and availability.
• Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, build tools, and diagnosis.
• Serve as a consultant and subject-matter-expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
• Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices.
• Experience creating content for technical audiences, and with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
• Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays.
• Ability to communicate in English and Mandarin to support client relationship management in this region.

Preferred qualifications

• Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
• Experience in developing developer tools (e.g., automation, testing, debugging).
• Experience working with any public cloud service and infrastructure.
• Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
• Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP, etc.).
• Knowledge of Linux or Unix systems at a system/network administrator level.

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Working Location: Ubi (Office), Island-wide project sites
• Working Time: 5 Days, 9am - 6pm
• Salary: $3,000 - $3,500

Roles & Responsibilities

• Perform installation and maintenance of monitoring instruments for construction sites, ensuring equipment operates reliably and improvements are implemented to support site monitoring needs.
• Responsibilities
• Install monitoring instruments and perform maintenance tasks to ensure system functionality on construction sites
• Manage and resolve maintenance issues to minimize equipment downtime
• Interpret technical drawings and data to troubleshoot defects and execute repair work accurately
• Conduct routine preventive maintenance to sustain equipment performance and reliability
• Record equipment performance data for assigned monitoring lines to track operational status
• Document diagnoses and details of defective products to support quality control and repair processes
• Identify opportunities for equipment setup improvements and implement corrective actions to enhance system efficiency
• Take initiative to propose and apply continuous improvements in maintenance processes and equipment handling
• Perform site visits outdoors to inspect and maintain monitoring systems

Requirements

• Diploma / Higher Diploma in Engineering or related field
• Possess a valid Singapore Class 3 driving license

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Pre-sales Support Engineer (ITE Standard)

Salary: $ 2500 - $ 3000 + OT
Address: 3 Bus stop from Tiong Bahru MRT
Working Hours: Monday - Friday / 8.45am to 6pm
                               Alternate Saturday / 8.45am to 1.15pm

Responsibilities

• Provide pre-sales support by assisting with technical information and solutions for projects
• Apply IT and networking knowledge to support customer success and enhance communication solutions
• Conduct product demonstrations and technical presentations to highlight the capabilities of our solutions.
• Manage the technical interconnection between our platform and partner systems.
• Provide technical consultation, integration guidance and support to clients during both pre-sales and implementation phases.

Requirements

• Diploma in Information Technology (IT) / Computer Engineering / Infocomm Technology (ICT) / Electronics Engineering
• Training provided

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Salary:$3000 - $4000 + VB

• Working location: Central

• Working hours: Normal Working Hours (Mon – Fri)

• Training Provided

Job Responsibilities:

Primary: Maintenance & Service

• Perform maintenance and servicing of automation systems (AMR,AGV, ACR, 4-Way Shuttle, ASRS).
• Troubleshoot and resolve system issues to minimize downtime.
• Carry out routine inspections and preventive maintenance.
• Monitor system performance and maintain service records.
• Manage spare parts (stock, tracking, and replenishment).
• Prepare basic reports on downtime and maintenance activities.
• Support and troubleshoot PLC, sensors, conveyors, and related systems.
• Work closely with operations team to ensure smooth system performance.
• Identify and carry out minor system improvements.

Secondary: Projects & Support (When Required)

• Support installation and commissioning of automation systems.
• Assist in warehouse automation projects and upgrades.
• Help with basic layout and workflow planning.
• Prepare and update project documentation.
• Track project timelines and costs.
• Coordinate with contractors, vendors, and stakeholders.
• Perform other duties assigned by supervisor.

Requirements:

• Diploma in Related Field (Mechanical, Electrical, Mechatronics, or related).
• Experience in equipment servicing or automation systems preferred.
• Proficient in Excel, PowerPoint, and AutoCAD.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Barry Ang Ze Xin (Reg No : R26159529)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Working Location: Ubi (Office), Island-wide project sites
• Working Time: 5 Days, 9am - 6pm
• Salary: $3,000 - $3,500

Roles & Responsibilities

• Perform installation and maintenance of monitoring instruments for construction sites, ensuring equipment operates reliably and improvements are implemented to support site monitoring needs.
• Responsibilities
• Install monitoring instruments and perform maintenance tasks to ensure system functionality on construction sites
• Manage and resolve maintenance issues to minimize equipment downtime
• Interpret technical drawings and data to troubleshoot defects and execute repair work accurately
• Conduct routine preventive maintenance to sustain equipment performance and reliability
• Record equipment performance data for assigned monitoring lines to track operational status
• Document diagnoses and details of defective products to support quality control and repair processes
• Identify opportunities for equipment setup improvements and implement corrective actions to enhance system efficiency
• Take initiative to propose and apply continuous improvements in maintenance processes and equipment handling
• Perform site visits outdoors to inspect and maintain monitoring systems

Requirements

• Diploma / Higher Diploma in Engineering or related field
• Possess a valid Singapore Class 3 driving license