Total 16 system analyst job vacancies in Customer Service category

Key Responsibilities

• Act as the primary liaison with external network and infrastructure vendors.
• Monitor network and system health, managing incident response and escalation where required.
• Maintain server environments, including hardware oversight and system configuration.
• Execute scheduled maintenance activities such as backups, patch management, and updates.
• Provide user support for the Flux trading system, including access setup and troubleshooting.
• Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution.
• Lead coordination of complex technical problem resolution across internal teams and third parties.
• Implement infrastructure improvements and optimisation initiatives.
• Produce and maintain IT documentation, operational procedures, and governance standards.
• Conduct security reviews and support implementation of protective controls.
• Participate in infrastructure-related projects including migrations, rollouts, and upgrades.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management.
• Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations
• Exposure to financial services, trading, or other fast-paced operational environments would be advantageous
• Comfortable working in a shift-based environment to support business and operational needs.

Working Arrangement

• Able to support a rotating 9-hour shift schedule between 9:00 AM and 11:00 PM.

• Bachelor’s degree in Computer Science or related field.
• 7–15 years of IT experience in Application Support and/or Big Data Support.
• 3–5 years of application development experience preferred.
• Experience supporting banking applications.
• Strong knowledge of Windows and Linux/Unix scripting.
• Hands-on experience with incident, problem, and change management.
• Experience with relational databases such as MariaDB, Oracle, or SQL Server.
• Knowledge of scheduling tools like Control-M or Tivoli/TWS.
• Familiarity with Spark, Airflow, and big data platforms is an advantage.
• Experience with DevOps tools such as Git, Bitbucket, Jenkins, and Jira.
• Experience with monitoring/APM tools like AppDynamics, Graylog, Prometheus, and Grafana.
• Good communication and teamwork skills.
• Ability to handle multiple tasks and work during critical incidents.

We are looking for a System Support Analyst for one of our clients in the commodities sector, and your scope is as follows:

Role & responsibilities:

• Respond to all issues, making sure they are progressed effectively within any defined service levels
• To provide 1st, 2nd, and 3rd line support at the required service levels for all IT solutions that are hosted or managed by an external vendor, with the technical support strategy covering all in-house and vendor-purchased systems in use by the business
• Take ownership and deliver on key projects across the team to ensure continual improvement of service provided
• Constantly providing updates to the knowledge base and documenting new processes
• Work with other internal support groups and vendors of 3rd party systems in order to resolve issues with the implementation or operation of systems and services
• Monitoring business-critical processes and systems
• Where projects are initiated, as required, provide support and assistance in the coordination of activities or management of a third party to deliver developments for that project
• Ensure that deployments are implemented in accordance with the Release and Deployment procedures
• Feed change requests into the weekly CCB for approval and organise implementation where required.

Technical skills & expertise:

• Experience of working in a pressurised, fast-paced environment.
• Proven experience in providing quality customer service
• Proven experience in delivering projects with desired results to deadlines
• Strong understanding of Windows 7/10 and Active Directory, Intune, Office 365
• Experience of working with and troubleshooting issues related to MS Office Suites, including Exchange client support
• Must have hands-on experience with Servers, network equipment and network cabling for the role.
• MCSE or significant experience working with Microsoft Operating Systems and applications is required.
• Exposure to Citrix and Mobile Device Management would be preferable
• ITIL – Incident, Problem, Change, and Asset Management is preferred

Summary
The L1 Service Operations Analyst is responsible for providing first-level support for production systems and infrastructure to ensure smooth day-to-day operations. This role focuses on system monitoring, incident management, and operational support within the Data Centre environment, while collaborating closely with L2 teams to maintain system stability, availability and performance.

Responsibilities

• Monitor and manage scheduled jobs using Control-M, including batch processing and end-of-day cycles
• Identify, troubleshoot, and escalate job failures in accordance with standard operating procedures (SOPs)
• Perform initial incident diagnosis and ensure timely escalation to L2 support teams
• Support application deployments, migration activities, and operational readiness checks
• Execute tape management operations, including loading, unloading, vaulting, and reconciliation
• Manage user access and password requests through PALMS, including privileged access requests
• Perform basic UNIX/Linux system checks and execute commands using tools such as PuTTY and WinSCP
• Support SWIFT-related operations, including daily monitoring and secure file handling
• Carry out Data Centre operational tasks, including access control, environmental monitoring, and compliance checks
• Maintain accurate logs, reports, and operational documentation
• Ensure all activities comply with security policies, audit requirements, and regulatory standards

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field
• 0–2 years of experience in IT operations, service desk or infrastructure support
• Basic knowledge of Control-M scheduling tool
• Familiarity with UNIX/Linux operating systems
• Experience with monitoring tools (e.g., Helix or similar platforms)
• Proficiency in tools such as PuTTY and WinSCP
• Understanding of incident management and escalation frameworksStrong attention to detail with the ability to follow defined procedures
• Effective communication and collaboration skills
• Ability to work under pressure in a fast-paced, high-availability environment

Front-End Customer Service & System Support Assistant (AI & Digital Business Systems).

Are you passionate about technology, AI, digital marketing, customer service, and business automation?

DIGI5Y™ is looking for enthusiastic and motivated interns who want real-world experience working with AI-powered business systems, CRM platforms, automation, digital marketing, and customer support.

It is an opportunity to gain hands-on exposure to the technologies that are transforming modern businesses. DIGI5Y is positioned as an AI-powered all-in-one business system that helps businesses digitalize, centralize, automate, and scale their operations.

Position: Front-End Customer Service & System Support Assistant

Location: Near Tai Seng MRT

Job parameters;

✅ AI Agents & AI Employees

✅ CRM & Customer Relationship Management

✅ Business Automation & Workflow Design

✅ Digital Marketing Technologies

✅ Customer Support Operations

✅ Website & Funnel Management

✅ WhatsApp, Email & Social Media Automation

✅ AI-Powered Business Systems

✅ Lead Generation & Customer Engagement Strategies

✅ Business Analytics & Reporting

Key Responsibilities: Customer Service & Front-End Support

• Respond to customer inquiries via chat, email, and CRM systems
• Assist customers with onboarding and account setup
• Help troubleshoot common user issues
• Maintain excellent customer experience standards

System Support

• Assist in configuring CRM systems and automations
• Test workflows, forms, funnels, websites, and integrations
• Support AI Agent and automation deployment projects
• Help maintain the knowledge base and support documentation

Ideal Candidate

We are looking for candidates who are:

✔ Passionate about AI, technology, and digital business

✔ Curious and eager to learn

✔ Strong communicators with excellent interpersonal skills

✔ Detail-oriented and organized

✔ Comfortable using computers and online tools

✔ Able to work independently and collaboratively

✔ Interested in entrepreneurship, marketing, automation, or business technology

Preferred Skills

• CRM Platforms
• Digital Marketing
• Social Media Management
• Customer Service
• Website Management
• AI Tools (ChatGPT, Claude, Gemini, etc.)
• Basic Technical Troubleshooting

Prior experience preferred in software, CRM, sales. Training will be provided.

About DIGI5Y™

DIGI5Y™ helps businesses digitalize, automate growth, and create scalable revenue systems through AI-powered CRM, automation, customer engagement, marketing, analytics, and business support solutions. The platform combines visibility, engagement, centralization, automation, and monetization into a single growth ecosystem.

Apply Now

"Learn the technologies shaping the future of business while building real-world experience that employers value."

Company Overview

Zenith Infotech (S) Pte Ltd. was founded in 1997 to provide advanced IT professionals and solutions, enhancing productivity and competitiveness. It supports clients with staff augmentation for long-term projects across IT companies, consultancies, system integrators, government, and MNCs.

Job Summary

We are seeking an experienced Infrastructure Support Analyst to maintain and enhance enterprise IT infrastructure in cloud environments, ensuring system availability, security, and operational excellence for critical business systems.

Responsibilities

• Deliver technical support by monitoring, troubleshooting, and maintaining IT infrastructure, servers, databases, and cloud platforms to ensure system reliability
• Implement system upgrades, patches, enhancements, and automate infrastructure processes to improve operational efficiency
• Manage incident resolution and service recovery, coordinating escalation processes for production issues to minimize downtime
• Administer and maintain AWS cloud services and manage Linux/Red Hat and Windows Server environments to support business needs
• Conduct security reviews and audits, ensuring compliance with security best practices to protect enterprise assets
• Analyze infrastructure and database capacity, forecast future requirements, and recommend improvements to support scalability
• Support infrastructure projects, evaluate new technologies, and assist in system implementations to drive innovation

Technical Skills

• Cloud & Platforms: AWS (EC2, Fargate, Lambda, RDS, Aurora, DynamoDB, EKS, EMR, Glue, QuickSight, IAM, Step Functions), Kubernetes.
• Networking: AWS VPC, Route 53, ELB, Security Groups, NACLs, Transit Gateway, Network Firewall, WAF.
• Operating Systems: Linux, Red Hat Enterprise Linux, Windows Server.
• Databases: MySQL, PostgreSQL, RDS, Aurora, DynamoDB.
• Automation & Scripting: Terraform/OpenTofu, Ansible, Bash/Shell, Python, PowerShell, AWS CLI.
• Middleware & Tools: JAMS Scheduler, Keycloak/Red Hat SSO, SFTP/OpenSSH, Postman, SOAPUI, JMeter

Preferred competencies and qualifications

• AWS certifications and proven experience supporting enterprise-scale cloud infrastructure environments

Other Information

• Employment type: Contract - 24 months (renewable)
• Location: Central Region, Singapore
• Working Hours: 8:30AM to 6:00PM (Mon-Fri)
• Salary: $6000 - 7800 per month (no bonus)
• Working Arrangement: Full Onsite/Hybrid

EA Licence No. 20S0237

Job Summary:

We are seeking an experienced [ 8+ years ] and highly motivated Assistant vice president [ AVP ] to join our Production/Application support team in a dynamic Fintech/Liquidity reporting environment. The ideal candidate will bring a blend of strong technical skills [ Unix, SQL, Big Data technologies] and deep domain expertise in financial services

[ e.g: Securities, secured financing, rates, Liquidity reporting, Derivatives, front office/back-office system, trading lifecycle ]

This role requires someone who thrives in a high-pressure environment, can troubleshoot complex production issues, understands the full trade lifecycle, and can bridge the gap between critical business users and technical teams.

Key Responsibilities:

• Provide L2/L3 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance.

• Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting.

• Engage with operations, traders, quants, development teams to understand and resolve production outages/issues.

• Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms [ ITRS/AWP ].

• Execute advance SQL queries and scripts for data analysis, validation, and issue resolution.

• Support multiple applications build on stored proc, SSIS, SSRS, Big data ecosystems [ hive, spark, Hadoop] and troubleshoot data pipeline issues.

• Maintain and improve knowledge bases, SOPs, and runbooks for production support.

• Participate in change management and release activities, including deployment validations.

• Lead root cause analysis [ RCA] , conduct post incident reviews, and drive permanent resolutions.

• Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives.

• Contribute to continuous service improvement, stability management and automation initiatives.

Required Skills & Qualification:

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field.

• 8+ Years of experience in application or production support with 2+ years at a lead level.

• Strong hands-on experience with.

• Unix/Linus [ scripting, file manipulation, job control]

• SQL [ MSSQL/Oracle or similar, Stored proc, SSIS, SSRS ]

• Big Data technologies [ Hadoop, Hive, Spark ]

• Job Schedulers like Autosys.

• Log analysis tools.

• Solid understanding of financial instruments and trade lifecycle [ Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management ]

• Familiarity with CUSIP, ISINs and other instrument identifiers.

• Knowledge of front office/back office and reporting workflows and operations.

• Excellent analytical and problem-solving skills , with the ability to work in a time-sensitive environment.

• Effective communication and stakeholder management skills across business and technical teams.

• Experience with ITIL processes, including incident, problem and change management.

Preferred Qualifications:

• Exposure to cloud platforms and containerization [ Docker, Kubernetes ]

• Experience with scripting languages [ Python, Shell ]

• Knowledge of messaging services , middleware [ Kafka, MQ ]

• Familiarity with regulatory and compliance reporting tools and processes.

• Well Established Company
• Basic $3000 - $3500 + Incentive + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas
• Working days: Monday to Friday (8am to 5pm), Saturday (8am to 12pm)

Job Responsibilities:

• Finding and securing new customers
• Attend to client enquiry, site visit, understand, communicate product value, provide solution, negotiating and close deal
• Track customer interactions and sales data, coordinate efforts with marketing and stay informed about market trends to drive revenue and achieve company growth
• Other ad-hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma qualification with minimum 1-2 years of relevant experience
• Possess with electrical and crane/hoist basic knowledge will be added advantage
• Preferable possess Singapore driving license

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Support General Price Increase (GPI) Exercise
• Assist in compiling monthly incentive plans for Global Customers’ GPI review.
• To clarify pricing terms.
• Maintenance of Rates
• Support rate setup or updates in Express Billing
• Maintenance of Global Agreements
• Support post-activation maintenance activities
• Update Global Customer Agreement information

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Duties and Responsibilities:

• Support the Capesize broking team in the negotiation and fixture process by providing timely market intelligence and operational support.
• Monitor and analyze dry bulk shipping market activities, with a focus on the Capesize segment.
• Prepare and distribute daily market updates, including vessel fixtures, freight rates, and route-specific developments to brokers and clients.
• Maintain and update centralized market databases to ensure the accuracy, relevance, and timeliness of information.

Detailed Day to Day task:

• Update and maintain daily records of Capesize fixtures and freight market developments across key trade routes.
• Compile and distribute morning market reports for brokers and clients.
• Support broker communications by preparing market updates and centralized data reports through internal communication channels.
• Ensure all market data, vessel positions, and cargo information are accurately maintained within internal systems.
• Assist brokers in distributing cargo and tonnage availability reports to targeted client groups.
• Follow up on vessel and cargo positions to ensure information remains current and actionable.
• Monitor market movements and provide relevant updates to support ongoing negotiations and commercial discussions.

Job Requirement:

• Good analytical skills with the ability to interpret market data and identify key trends.
• Excellent attention to detail and ability to manage routine, data-intensive tasks efficiently.
• Strong interpersonal and communication skills, with the ability to work effectively with internal stakeholders and clients.
• Customer-oriented mindset with a professional approach to communication.
• Proficiency in Microsoft Excel is required; knowledge of SQL or other data analysis tools is an advantage.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Self-motivated, proactive, and eager to learn about the dry bulk shipping industry.
• No prior experience required, training will be provided

• Well Established Company
• Basic $3000 - $3500 + Incentive + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas
• Working days: Monday to Friday (8am to 5pm), Saturday (8am to 12pm)

Job Responsibilities:

• Finding and securing new customers
• Attend to client enquiry, site visit, understand, communicate product value, provide solution, negotiating and close deal
• Track customer interactions and sales data, coordinate efforts with marketing and stay informed about market trends to drive revenue and achieve company growth
• Other ad-hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma qualification with minimum 1-2 years of relevant experience
• Possess with electrical and crane/hoist basic knowledge will be added advantage
• Preferable possess Singapore driving license

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Responsibilities:

• Support General Price Increase (GPI) Exercise.
• Assist in compiling monthly incentive plans for review.
• To clarify pricing terms.
• Maintenance of Rates.
• Support rate setup or updates in Express Billing.
• Assist in the central implementation of the annual general price increase for Global Customers.
• Maintenance of Global Agreements.
• Maintain and review fuel terms for Global Customers, executing updates and communicating changes to Sales.
• Support post-activation maintenance activities.
• Update Global Customer Agreement information.

Job Requirements:

• Diploma/Degree holder in any field with strong analytical background.
• Proficient in Microsoft Excel
• Meticulous and detailed, with the ability to analyse large volumes of data.

Aaron Teo Yiau Bing

CEI Reg. No. R1103712

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Position Title: Care Studio and Rehab Manager
Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $7,000 – $9,000

Job Description

• Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.

• Assist in the development and enhancement of Care Studio programmes and services.

• Monitor departmental KPIs and manage budget and resource utilization.

• Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.

• Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.

• Support recruitment, staff development, and retention initiatives.

• Manage the daily operations of the Care Studio and Rehabilitation Department.

• Develop and promote centre-based and home-based rehabilitation and day care programmes.

• Oversee the delivery of community and home care services.

• Manage healthcare needs assessments and the implementation of care plans for clients.

• Coordinate and monitor clinical and service quality indicators for continuous improvement.

• Manage enquiries, feedback, complaints, and incidents relating to centre operations.

• Identify and establish partnerships to support business development and client acquisition.

• Maintain relationships with existing and prospective partners and organizations.

• Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

Requirements

• Degree or Master's qualification in Allied Health or related disciplines preferred.

• Minimum 5 years of experience in a community care setting.

• Minimum 2 years of supervisory experience.

• Possess a valid BCLS + AED certification.

• Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.

• Experience in quality and risk management.

• Experience in coaching, counselling, and manpower planning.

• Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.

• Proficient in Microsoft Office applications.

• Experience with Infocare systems will be an advantage.

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills.
• Able to multitask and work in a fast-paced environment
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

 If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

As an Assistant Care Coordinator for NUHS@Home, you will play a vital role in the care coordination and management of our patients. We are seeking a dedicated individual who can work closely with the healthcare providers, patients, and their families to ensure high-quality care is delivered in the comfort of patient’s own homes. If you are a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you!

Primary Responsibilities and Duties (80%):

Patient Care

• Performs pre-admission screening for patients and caregivers.
• Works in collaboration with the nurses to manage and provide holistic care to patients in their homes, including monitoring patients’ general condition and progress.
• Identifies and reports any deviations from norm, care gaps or issues to appropriate Team Nurse Lead/Nurses/Clinicians.
• Handles enquiries and provide regular updates on care plans with patients and caregivers.
• Participates in interdisciplinary team meetings and provides input on patient care plans.
• Documents patient care and maintain accurate records of patient progress and treatment plans.
• Collaborates with community resources and other healthcare providers to ensure continuity of care and appropriate referrals for relevant community services.

Telehealth Monitoring

• Monitors patient’s vital signs and escalate red flags to the respective team nurses/physicians.
• Provides basic patient education.
• Adherence to telehealth monitoring using Telehealth system.
• Lifestyle changes/health coaching eg, diet, nutrition, basic exercise.

Secondary Responsibilities and Duties (20%):

• Ensures all necessary equipment and supplies are available for patient care, and coordinates with vendors as needed.
• Participates actively in continuous quality improvement activities, risk management strategies and projects.
• Performs any others ad-hoc duties and responsibilities that may be assigned from time to time.

Job Specification/Requirements

• Diploma in health related courses preferred
• Fluent in English, ability to speak in local dialects will be an advantage.
• Good computer literacy and knowledge of PC software packages.
• Able to do shift work / flexible schedule, including evenings, weekends, and public holidays.
• Able to cope and work independently in a fast-paced working environment.
• Service oriented, pleasant and cheerful personality with strong interpersonal and communication skills.
• Good team player and demonstration of some leadership skills.
• Have initiative and commitment with good sense of integrity and teamwork.
• Knowledge of hospital operations/previous working experience (in healthcare setting) will be an added advantage.