Total 4 Senior Executive software architect job vacancies in Customer Service category

• Working location at Harbourfront

• Working hour: Monday –Friday (8:30am – 5:30pm)

• AWS + Variable Bonus

• Excellent Welfare &Benefits

• Well Established German MNC Freight Forwarding Company

Job Scope

• Purchase, setup, install and/or support all servers, workstations and laptop, and office network, telecommunications and other peripheral hardware in a networked environment at all company site within the region. Include hardware and operating system software support
• Maintain WAN and internet connectivity of all company sites within the region, including Active Directory access, connectivity to corporate WAN, maintenance of regional user accounts, and maintenance of regional network resources
• Oversees troubleshooting, systems backup, archiving and disaster recovery procedures.
• Maintain system documentation
• Oversees all help desk activities at the region level
• Provide end-user software support for Words, Excel, PowerPoint and other third-party productivity and utility software
• Ensure proper licensing of all software
• Citrix client support
• Install and test approved software and software upgrades in the network environment
• Maintain network maps of all sites
• Select, liaise with and monitor the performance of IT suppliers that may be utilized for a variety of IT services (e.g. ISP, hardware purchases, consulting etc.)
• Setup and maintain all office security system and telecommunication system, including routing for seating assignments
• International travel to all sites within the region as and when required, approved by the requesting manager with approval by Director and by Regional Director
• Performs other duties as assigned by Group Chief Information Officer

Requirement

• Degree in Computer Science /Information Technology or equivalent
• 2 – 4 years of working experience in handling server and computer network, network administration and network installation

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOOSOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

On behalf of our client, we are seeking a Field Support Executive | Software Development for an Original Equipment Manufacturer (OEM) in the Building Equipment Industry.

JOB OVERVIEW

The Engineer shall collaborate with the team to drive field innovation initiatives to improve field efficiency and productivity. He/she shall work on projects for the Remote Monitoring System (RMS), Field Service Management
System (FSMS), mobile application, and all other digital-related matters
about Field Operation.

RESPONSIBILITIES & DUTIES
• Drive improvement in field efficiency and productivity
• Plan, develop, and implement field innovation initiative projects via IoT, Robotics
• Work on improvement for existing technology and systems in place ie RMS & FSMS
• Provide support to the Field Operation team in the adoption of new technology
• Troubleshooting of implemented systems in the field
• Other projects deemed applicable by the Manager

QUALIFICATIONS & SKILLS

• A Bachelor’s Degree / Diploma in the field of Engineering (diploma holders require relevant work experience)
• General Computing Knowledge in Microsoft Word, Excel & Powerpoint
• Programming Software knowledge in C, C++, Javascript, Python & SQL
• Hardware knowledge of Arduino & Raspberry Pi (not a must)
• Motivated and driven

Job location: East

EA License No. : 22C0971 | EA Registration No. : R21101298