Job Overview

The Service Contract Specialist, a key member of the Service Back Office team, is responsible for the end‑to‑end management of service contracts. The role ensures timely proposal and renewal of contracts, improves contract profitability, and manages all contract-related data accurately in the system.

Job Responsibilities and Essential Duties

Daily responsibilities

• Review and prepare data analysis and findings on service contracts profitability for review meetings using Power-BI.
• Extract and prepare service contracts profitability summary card for management review.
• Prepare proposals for tender submissions to customer’s platform.
• Send contract proposals to customers promptly.
• Follow up with customers and revise contract proposals as needed.
• Review Master Service Agreement contract terms and conditions from customer to safeguard the company’s interests.
• Ensure contracts comply with company guidelines.
• Collaborate with the Senior Service Contract Specialist to prepare contract proposals, de-escalation disputes and contractual issues.
• Establish pricing structures for service contracts based on product lines and contract levels.

Month-End responsibilities

• To prepare monthly service slides on service contracts.
• Generate monthly service contract KPI reports (e.g., renewal rate, profitability, trends).

Data Maintenance

• Create warranty and service contracts in SAP, execution of maintenance plan and archive the hard copies.
• Monitor the expiration of existing warranty and service contracts.
• Update contracts in SAP when equipment is decommissioned, ensuring documentation is current.

Administrative responsibilities

• To be an SAP Key User and a subject matter expert (SME) for service contracts in the service team.
• Provide support to the Service Coordination Team if required.
• Perform any ad-hoc duties assigned by the line manager and/or the Company.

Minimum Requirements

• Proven experience as a service coordinator and/or customer service role with 3-5 years working experience
• Minimum Diploma holder in any discipline.

Required Knowledge, Skills and Abilities

• Possess excellent communication and organizational skills.
• Able to work in a fast-paced environment.
• Able to work independently and as a team.
• Proficiency in MS Office and SAP is preferred.

Supervision/Management of Others

• Contribute to Team Players, Forward Thinkers, and Game Changers behaviors.

Internal and External Contacts/Relationships

• Main contacts, internal sales and service teams, logistics and finance
• Main contacts, external, Bio-medical Engineering, Facility management, Materials Management Department and any other third parties.

Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness such as observation of ergonomic and safe best practices.
• Use of computer and telephone equipment and other related office accessories/devices to complete assignments
• May work extended hours during peak business cycles
• Must comply with all company environment, health and safety policies, including the use of appropriate personal protective equipment when required.

Retail Associate / Service Crew (Japanese Luxury Patisserie)

Join one of Japan’s most celebrated patisserie brands!

Henri Charpentier is a renowned Japanese premium patisserie with a history of creating elegant desserts loved across Japan and internationally. Known for our signature Financiers and exquisite French-inspired cakes, Henri Charpentier brings the finest Japanese craftsmanship and hospitality to Singapore.

With 8 outlets across Singapore — Great World City, Orchard Central, Paragon, VivoCity, Ngee Ann City (Takashimaya), 100AM, PLQ Mall, and Waterway Point — we are expanding and looking for passionate individuals to join our retail team.

If you enjoy interacting with customers, appreciate beautiful desserts, and want to be part of a premium Japanese brand, we would love to meet you.

Why Join Us

• 8 working hours per day

• Annual Leave starting from

• Friendly and international working environment

• Opportunity to grow with a growing premium dessert brand

Job Responsibilities

• Assist the Shop Manager and Assistant Managers in ensuring smooth daily operations of the shop

• Deliver excellent customer service and create a welcoming shopping experience for guests

• Process customer orders accurately and ensure items are prepared and served promptly

• Communicate effectively with service staff to maintain consistent service standards

• Handle customer enquiries and feedback professionally

• Maintain cleanliness, presentation, and organization of the shop and service areas

• Assist in shop opening and closing procedures

• Support shop events and promotional activities when required

Job Requirements

• Experience in F&B or retail operations is an advantage (especially in premium or luxury brands)

• Well-groomed with a professional appearance

• Good communication and interpersonal skills

• Customer-focused, proactive and able to work in a fast-paced environment

• Positive attitude with strong initiative

• Passionate about Japanese sweets culture and hospitality

• Interest in contributing to the growth of the sweets industry in Singapore

If you are passionate about desserts and customer service, come and build your career with Henri Charpentier Singapore.

Customer Service Coordinator

Location: Western part of Singapore

Working hours: 44 hours per week (8.15am – 5.48pm) , 5 days work

Main Duties and Responsibilities

· Assist sales team

· Responsible for the autonomous customer care and overall sales support for the assigned markets and the accomplishment of the connected routines (respectively quotations, orders etc.) and all correspondence implementing the given communication- and information systems

· Independently preparing quotatons and control margins and controlling the sales performance of the dedicated accounts

· Responsible for the administration and update of all databases and the filing system

· Responsible for the control of the order processing including backorders in accordance with the responsible sales-, procurement-, disposition- or Management manager whether located in Singapore or Germany

· Proper and timely handling of all shipments including compliance with all applicable regulations and policies (customs and foreign trade law and import regulations of the importing country as well as specific customer requirements)

· Monitoring and coordination of the proper and timely dispatch of all shipments

· Responsible for the prompt return (to the superior) of all customer- and market information

· Creation of sales related evaluations in accordance with the sales manager/analyse markets/check market trends

· Assisting the sales manager (or junior sales manager) and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters

· Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets

· Participation in projects and documentation of the results

· Training of new sales coordinators

· Independent compliance of all duties which are listed in the manual sales overseas

· Autonomous contribution in the quality management process (suggestion system) and active participation in training programs

· Responsible for the rapid realization and control of all assigned tasks

Requirements

· Diploma holder with 2 years of experience

· Strong Excel knowledge or Knowledge for Navision/SAP

· Excellent communication skills with stakeholders

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to She••••••••@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 69•• •741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Yeoh Xianni Sherry

Ref: JOB-00427

Job Description:

1. Manage Customer Maintenance Contracts:

Follow up on maintenance contract statuses and update as necessary.

Prepare new & renewal agreements for maintenance contracts

2. Quotation and Order Processing:

Prepare and follow up quotations for customers both before and after service delivery.

Process and follow up customer purchase orders (PO) and internal purchase requisitions (PR) to suppliers.

Generate Delivery Orders (DO), Packing Lists, and Sales Invoices in accordance with customer PO requirements.

3. Customer Support:

Address inquiries from customers and branches regarding spare part prices and stock availability.

Provide timely and accurate responses to customer queries.

4. Sales Order Management:

Efficiently process sales orders into SAP for accurate record-keeping and inventory management.

5. Maintain strict confidentiality regarding all company data and sensitive information.

6. Perform any other duties assigned by supervisors and management as needed.

Job Requirement:

• Minimum Diploma in Business Administration/Business Management or other related Diploma.
• 2 - 3 years of experience in Sales Admin or Customer Service-related job.
• Basic knowledge in industrial equipment distribution or spare part management.
• Strong communication (both verbal and written) and interpersonal skills.
• Independent and self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.
• A team player, able to blend in with any groups and work successfully as part of a team.
• Good analytical and problem-solving skills.
• Detail-oriented, meticulous, able to work in a fast-paced environment.
• Able to prioritize effectively, well organized and accomplish assignments within the deadline.
• Proficient in SAP, Microsoft Words, Excel.

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

Working hours: 

• 5 days work week, 44 hours per week
• Needs to work rotating shift (see below for reference), weekends and Public Holidays
• Shift A: 7am to 430pm
• Shift M: 10am to 730pm / 11am to 830pm
• Shift B: 1pm to 1030pm
• Shift C: 10pm to 730am

Job Scope

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
• Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Job Requirement

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous
• Relevant experience like customer service and administrative support.

Job Description

· Knowledge in ISO 9001/14000 and TS 16949 QMS will be an added advantage

· 5 days work week (Monday to Friday)

· good Pay + AWS + variable Bonus + Good Benefit

Responsibility:

· Responsible for daily production line audit, managing the document control process for Quality Management Systems in compliance with ISO 9001/14000 and TS 16949 quality standards.

· Liaise with internal and other departments, customer and supplier for all quality related issues.

· Drive quality improvement activities for achieving quality goal and to meet customer’s requirements.

Requirements:

· Degree/Diploma in any Engineering discipline with

• Good Pay + Good allowance + Good Bonus
• Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)
• Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

· Knowledge in ISO 9001/14000 and TS 16949 QMS will be an added advantage

· 5 days work week (Monday to Friday)

· good Pay + AWS + variable Bonus + Good Benefit

Responsibility:

· Responsible for daily production line audit, managing the document control process for Quality Management Systems in compliance with ISO 9001/14000 and TS 16949 quality standards.

· Liaise with internal and other departments, customer and supplier for all quality related issues.

· Drive quality improvement activities for achieving quality goal and to meet customer’s requirements.

Requirements:

· Degree/Diploma in any Engineering discipline with

Interested Candidates please send an updated resume / CV in Ms Word format Whatsapp your Resume detail to 98332779 (SMS only without call).

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Deskside/Desktop Support Engineer

We are looking for experienced full-time deskside engineer to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:
Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Primary work location is Bedok, with willingness to travel to Changi North Rise as needed (Travel between sites will be claimable).

It would be appreciated if you can share with me your interest on the same.
Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at yenpeng@ennovatez.com

Location: Woodlands Spectrum (Nearest Admiralty MRT)

Working Hours: 9 AM - 6 PM

Monday - Friday

About the Role

We are seeking a proactive and customer-focused Senior Customer Quality Assurance Engineer to manage customer quality issues, drive continuous improvement initiatives, and ensure customer satisfaction through effective problem-solving and quality management.

Why Join Us?

• Join a globally recognized manufacturing organization.
• Exposure to regional and international customers.
• Opportunity to lead impactful quality improvement projects.
• Collaborative and growth-oriented work environment.
• Competitve Benefits & Bonuses

Key Responsibilities

• Manage customer complaints and quality-related feedback, ensuring timely investigation and resolution.
• Lead root cause analysis and structured problem-solving activities using 8D methodology.
• Drive corrective and preventive actions and verify their effectiveness.
• Act as the primary quality contact for customers and support customer audits.
• Monitor product quality performance and recommend improvement initiatives.
• Coordinate customer specification and drawing changes with internal stakeholders.
• Collaborate with Production, Engineering, and Quality teams to resolve quality issues.
• Support and maintain Quality Management Systems including ISO 9001 and IATF 16949.
• Conduct internal audits and support compliance with ISO 14001 and ISO 45001 requirements.

Requirements

• Bachelor's Degree in Engineering or related discipline.
• Minimum 3 years of experience in Customer Quality, Quality Assurance, or Quality Engineering within a manufacturing environment.
• Experience handling customer complaints and driving quality improvements independently.
• Strong knowledge of: 8D Problem Solving
• Root Cause Analysis
• FMEA
• SPCControl
• Familiarity with ISO 9001 and IATF 16949 Quality Management Systems.
• Experience supporting China-based customers will be an advantage**
• Strong communication, stakeholder management, and problem-solving skills.

Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to willie.goh@swiftsearchglobal.com

https://wa.me/6565090823

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

• Resolve Escalated Issues: Act as the primary point of contact for escalated customer inquiries or complaints, including concerns related to delayed, misplaced, or damaged shipments, and pending documentation. Ensure timely and effective resolution with minimal disruption to clients.

• Cross-Department Collaboration: Work closely with key teams in operations, logistics, and warehousing to identify the root causes of issues and implement corrective actions to prevent recurrence.

• Customer-Focused Solutions: Provide tailored solutions to complex challenges, maintaining a client-first approach and ensuring that customer satisfaction remains a top priority.

• Clear and Compassionate Communication: Deliver consistent, clear, and empathetic communication to clients, providing them with timely updates and ensuring they are kept in the loop throughout the resolution process.

• Process Improvement: Proactively identify recurring issues or patterns and collaborate with relevant teams to suggest and implement process improvements that enhance efficiency and customer experience.

• Detailed Documentation: Maintain precise and organized records of escalated cases, resolutions, and follow-up actions, ensuring all documentation is easily accessible for future reference.

• Team Collaboration: Work seamlessly with other departments to ensure a smooth and consistent service delivery, promoting a cohesive and efficient work environment.

• Continuous Feedback: Regularly provide insights and feedback on customer care processes to help refine and enhance the overall customer experience strategy.

• Additional Responsibilities: Assist with any other duties or projects as assigned by the reporting officer, contributing to the overall success of the customer care team.

• $2,700 basic + bonus + OT

• Multiple Outlets and Career Opportunities

• Established Brand in Singapore

• Fast-Paced Customer Service Experience
  

Our Client, an established food business with 30 years of history in Singapore, is inviting qualified candidates to fill the position as Service Crew.

RESPONSIBILITIES:

Restaurant Operation

• Prepare work of Hall opening and closing operation hours

• Help customers to settle down and advise on ordering system

• Serve food to customers in an effective and polite manner

• Answering customer’s queries regarding services, menus, offers or any other product related enquiries

• Clean tables after customers have left and clearing empty/unwanted dishes

• Assist kitchen staff whenever required

• Check & record fridge temperature

• Welcome and bid farewell to customers as they enter/ leave the restaurant 
  

Retail

• Packing and labelling of products

• Maintain cleanliness and tidiness of shelves

• Organize & replacement of products on shelves

• Check and report on products expiry date 

• Ad-hoc assigned by Manager.
  

REQUIREMENTS:

• Good communication and team work skills.

• Maintain quality, excellent service & cleanliness at all times

• Report any incident/accident, customer complaints or feedback to superior.

• Have good knowledge on Company’s products.

• Good personal hygiene practice 
  

OTHER INFORMATION:

• Location: Multiple locations

• Working Days/Hours: 5.5 days

• Salary: $2,700 + bonus + OT (salary will commensurate according to experience & qualifications)

• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Location : Geylang Bahru
Working Hours : 8am-5pm, 5/6 work days alternate rotation weekly, including weekends (open to work 9.30am-6.30pm)
Salary Range : Basic Up to $3,000 per month + VB + On Duty Incentive

Responsibilities

• Attend to incoming phone calls and respond to basic customer enquiries
• Record customer details and pass information to the Sales Team for follow-up
• Perform accurate data entry and maintain proper records
• Take turns holding the company duty phone; successful conversions will receive incentives
• Provide respectful and professional service in all interactions

Requirements

• Prior customer service or call-handling experience preferred
• Able to handle sensitive conversations with empathy and professionalism
• Comfortable working in the funeral services industry (no physical handling of deceased required)

Email resume to chiewjie@recruitlync.com
Good Luck! Only shortlisted candidates would be notified.
Recruit Lync Pte Ltd 22C1000
Lim Chiew Jie R25157870

Location:
Singapore

Managed by:
Harold Consultancy

About our Client

Our client is a world-class supply chain solutions provider, serving large and medium-sized national and multinational companies across the globe. As an industry leader, they offer complete supply chain design and implementation in contract logistics and freight management—either as standalone services or in combination.

About the role

Our client is seeking an experienced Airfreight Customer Service Executive to join their dynamic team. In this role, you will be responsible for managing end-to-end air shipment processes, serving as a key liaison between internal stakeholders, customers, overseas agents, and vendors.

Key Responsibilities

• Answer all incoming calls promptly and courteously.

• Respond to customer enquiries in a timely manner.

• Apply basic knowledge of cargo commodities in accordance with IATA rules and regulations.

• Handle all air export shipment coordination with multiple internal and external stakeholders regarding shipment requirements.

• Coordinate flight bookings with the procurement team.

• Review AWB/HAWB and other necessary shipping documents; inform customers and overseas agents of any discrepancies or non-compliance.

• Ensure all data is updated accurately in the system.

• Liaise with overseas agents on requirements and rates.

• Obtain rate approval from customers prior to shipment departure.

• Provide flight details and freight status updates to customers promptly.

• Ensure compliance with AED requirements and job file closure within KPI timelines.

• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignees; update shippers and destination stations on any delays.

• Maintain a good understanding of customer SOPs and shipment handling requirements, ensuring compliance prior to shipping to achieve customer satisfaction.

• Monitor progress to meet month-end targets, annual objectives, and KPIs.

• Support colleagues in shipment execution when required.

• Provide airfreight quotations upon request.

• Handle supplier invoice disputes.

• Escalate issues or concerns requiring broader attention or resolution in a timely manner.

• Perform other ad-hoc tasks as assigned by the Supervisor/Manager.

QHSE Responsibilities:

• Participate in setting up and following up on internal standard procedures to enhance productivity and transparency.

• Maintain acceptable health, safety, and environmental risk levels within your area of responsibility.

• Ensure compliance with applicable legal requirements.

Requirements:

• Minimum Diploma / Degree.

• 2-4 years of experience in airfreight forwarding

• Good written and spoken English & Mandarin.

• Excellent communication and interpersonal skills.

To Apply (via Harold Consultancy)

For a confidential discussion, please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com.