Total 2,963 service engineer job vacancies in Customer Service category

RecruitFirst is hiring!
You will be outsourced/deployed to our client!

Are you ready to take your skills to the next level and make a real impact?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.

The role is based in Chin Bee, Singapore (hybrid). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

·      Support the end-to-end Order-to-Cash (O2C)process to ensure timely and accurate order fulfilment.

·      Respond to basic inquiries from internal and external customers in a timely and professional manner.

·      Perform initial checks on issues and escalate more complex cases to the relevant support teams.

·      Manage mailbox by sorting, prioritizing, and replying to requests efficiently.

·      Process customer orders, including order entry, checking product availability, and tracking deliveries.

·      Support returns, exchanges, and simple customer complaints related to orders.

·      Assist in preparing credit notes and debit notes based on customer or order requirements.

·      Follow standard procedures and compliance requirements (e.g., SOX) when handling orders and documentation.

·       Participate in team activities such as daily meetings, maintain accurate records (e.g., late order reasons), and support continuous improvement initiatives.

What Makes You the Right Fit

·       Minimum Diploma in any discipline.

·      2–3 years of experience in Customer Service or Supply Chain within a B2B environment.

·      Basic knowledge of domestic and international trade practices.

·      Proficient in MS Office applications, especially Excel, Word, and Outlook.

·      Strong communication skills in business English, with ability to interact effectively across all levels.

·      Team-oriented with strong collaboration skills and cross-cultural awareness.

·       Detail-oriented, adaptable, and able to manage multiple tasks and varying customer situations efficiently.

How Would You Stand Out?

·      Proficiency in English and local languages are huge advantage.

·      Solutions-driven and thrives under pressure.

·      Team-oriented with a proactive mindset.

Why Choose Us?

·      Multinational working environment

·      Career development

·      Learning and development programs

Our client is a leading technology company which designs and manufactures appliances. They have set up their headquarters in Singapore to ramp up their expansion.

They are currently looking for Customer Service Executive to support their service centre by customers service.

Candidates should be open to flexible retail hours and be able to provide 1st level support to customers.

Would this be the next career for you?

• Providing introductory information, such as a product manual explanation, to prospective and new customers

• Handling customer complaints and troubleshooting issues with products or services

• Letting customers know about additional products or services that might benefit them

• Staying up to date on the latest products and services an organization provides

• Following up with customers to check that they’re still satisfied with their purchases or services received

If you are someone with the following, let’s chat!

• Interpersonal communication skills to ensure positive interactions with customers

• Able to adapt to a fast-changing environment, and open to shift work

• Prior customer service experience in the tech industry will be an added advantage.

• Teamwork skills to collaborate with representatives and coworkers in other departments

• Time management skills to respond to customer inquiries

Additional information:

• Retail hours
• Monthly incentive
• Central region

Next Steps
Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.
Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the Role

As a Strata Management Customer Service Officer, you’ll play a crucial role in ensuring a seamless experience for property owners during both unit handover and defects management. Your ability to communicate effectively and prioritize customer satisfaction will be key in delivering exceptional service to our clients.

What You Will Be Doing

• Coordinate schedules with residents.

• Ensure workers report on time.

• Update residents if workers are late for appointments.

• Monitor work progress.

• Perform related tasks as assigned.

What we’re looking for someone who’s

• Minimum qualification: O Level or equivalent.

• Excellent communication skills.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

About the role

As a Customer Service Officer at DNA Brands Co Pte Ltd, you will play a pivotal role in providing exceptional customer service and support to our valued clients. Joining our team in the Central Region, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive brand experience. This full-time position is an excellent opportunity to develop your customer service skills and contribute to the success of our growing business.

About us

DNA Brands Co Pte Ltd is a leading provider of high-quality products and services in the Central Region. Since our establishment, we have built a reputation for excellence and innovation, constantly striving to exceed the expectations of our customers. Our team of dedicated professionals is committed to delivering exceptional customer experiences and driving the growth of our business. Join us on this exciting journey and be a part of our success story.

Main Duties, Roles and Responsibilities

A Customer Service Officer role reporting to the Customer Experience Manager typically focuses on ensuring, excellent customer interactions, handling inquiries, resolving issues, and improving overall customer satisfaction.

Here are the key roles and responsibilities:

Roles & Responsibilities:

1. Customer Interaction & Support

● Serve as the first point of contact for customers via phone, email, chat, digital platforms or in-person.

● Provide accurate information about products, services, and company policies.

● Handle customer inquiries, complaints, and requests in a professional manner.

● Escalate complex issues to the Customer Experience Manager or relevant departments.

2. Order & Service Management

● Process customer refunds, exchanges, and orders efficiently.

● Track and follow up on service requests and ensure timely resolution.

● Coordinate with logistics, sales, and technical teams to fulfill customer needs.

3. Customer Satisfaction & Experience Improvement

● Gather customer feedback and report trends or recurring issues.

● Proactively suggest process improvements to enhance customer experience.

● Maintain a positive and empathetic approach when dealing with customers.

4. Documentation & Reporting

● Maintain accurate records of customer interactions and transactions.

● Prepare reports on customer service performance and key issues.

● Assist in compiling customer feedback for analysis by the Customer Experience Manager.

5. Training & Compliance

● Stay updated on company products, policies, and service protocols.

● Ensure compliance with company guidelines and industry standards.

● Participate in training sessions to improve customer service skills.

Professional Experience

• Minimum 2 years in a similar position of customer service/relations
• Experience in similar industry

Education

• PC skills – good command of outlook and excel
• Course in customer service -will be considered an advantage
• Course in sales - will be considered an advantage

Skills and qualifications

• Excellent customer service
• Interpersonal skills
• Attention to details
• Negotiation skills
• Ability to have difficult conversations
• Ability to handle challenging customer requests
• Problem solver ability to reach win win solutions
• Hardworking, well-disciplined and self-motivated
• Good planning skills and well organized
• Positive attitude
• Able to do work with minimal supervision
• Agility and flexibility
• Fast learner and goal oriented
• Ability to work with PC, Computerized Systems
• Ability to work in a fast-paced retail environment is desirable
• Can work overtime, weekend, retail hours, when required

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

This role involves liaising with customers on product collection, exchanges and enquiries. Backend role will involve duties such as replenishing of stocks and performing monthly inventory count

Job Description:

• Basic knowledge of MS Excel

• Customer service oriented

• Good communications skills. Able to express clearly, to listen and understand effectively

• Able to manually be handling of up to 10kg of loads

• Ability to adapt to a fast-paced environment

Working hours:

Mon to Fri: 11am to 8pm

Alt. Sat: 11am to 3pm

Position Objective

The IT Service Desk Specialist is a highly motivated professional with expertise in technical support, specialising in troubleshooting and analysis. This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements (SLAs).

As an integral member of the IT Service Desk team, the specialist provides Level 0 and Level 1 support for IT incidents and service requests. They act as the primary point of contact for all user incidents, requests, and general communications.

Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.

Responsibilities

Key duties and responsibilities are not limited to those listed below:

• Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns.

• Manage IT service incidents reported by school users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications.

• Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA).

• Escalate unresolved issues or additional support requests to the appropriate support team.

• Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels.

• Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT Service Desk Management System.

• Provide end-user support for classroom technology to educators, assisting with IT and audio-visual equipment such as Interactive TVs, Apple TV, projectors, and associated applications to expedite the return to normal classroom activities.

• Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses.

• Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications.

• Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information.

• Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the School.

Position Requirements

• Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.

• Practical knowledge and experience in providing IT Service Desk support are required.

• A high standard of customer service skills is necessary.

• Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.

• Capable of handling multiple tasks at the same time.

• Proficiency in English, with clear and concise verbal and written communication skills, is important.

• A hands-on approach with the capacity to quickly learn and apply new systems in the work environment is essential.

• Proven ability to provide support for the following:

o Microsoft Windows 10 and later

o Apple iOS

o Apple macOS

o Microsoft Office 365 application suite

o Google Workspace (formerly G Suite)

o IT hardware support for both Apple and Windows devices

Qualifications

You have:

• A diploma or degree in an IT-related discipline.

• Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.

• Advantage if you have:

o ITIL-related certifications

o Microsoft-related certifications

o Apple-related certifications

Working hours:

Mon to Fri, 8am to 5pm

Responsibilities:

• Provide receptionist and cashiering duties
• Ensure accuracy of clinical data entry into the computer system
• Carry high level of customer service
• Attend to phone calls, coordinate appointments, and other administrative duties
• Be competent and efficient with insurance claim processes

Requirements:

• Minimum Polytechnic Diploma, GCE A/O qualification
• Experience in clinic setting and customer service will be advantageous
• Proficiency in Microsoft Office, Clinic support (Plato)
• Team player with good interpersonal and communication skills
• Able to multi-task and work in a fast-paced environment
• Must have experience with insurance claims

Job scope

• Lead requirement analysis in the Front Office space across FX, MM, IRD, EQD, Credit Derivatives, Commodities, and Fixed Income.
• Conduct workshops with traders, structurers, and sales teams to capture business needs and workflows.
• Analyze production data and test cases to identify gaps against target MX.3 configuration.
• Translate business requirements into Functional Design Documents (FDDs) and configuration blueprints.
• Design and build pricing models, instrument setups, and booking capabilities in MX.3.
• Collaborate on cross-functional projects to deliver solutions.
• Support enhancements, upgrades, and migrations on the Murex platform.
• Oversee system configuration, integration, and data migration activities.
• Act as a trusted advisor to business and IT stakeholders.
• Communicate design principles, standards, and roadmaps effectively.
• Develop domain roadmaps balancing business and technical constraints.
• Build excellent relationships with Front Office users, programme managers, and vendor teams.
• Perform SIT and UAT for assigned deliverables.
• Ensure functional acceptance criteria are met before production deployment.
• Assist in resolving issues across FO, P&L, Market Data, and trade booking domains.

Job requirements

• Bachelor’s degree in Business Analytics, Financial Engineering, Computer Science, Finance, or related discipline.
• Around 10+ years as a Front Office Business Analyst / Functional Consultant on Murex MX.3.
• Must have hands-on expertise in MX.3 FO module (trade capture, pricing, workflows, instrument setup).
• Good exposure to all major asset classes (FX, MM, IRD, EQD, Credit Derivatives, Commodities, Fixed Income).
• Deep understanding of the full trade lifecycle across FO, MO, BO.
• Proven experience in requirements gathering, documentation, and writing specifications (BRDs, FDDs, FSDs).
• Experience in Murex upgrades/migrations and environment management
• Good functional knowledge of MX.3 FO components: instrument setup, pricing, workflows, limits, P&L simulation.
• Experience with Agile/Waterfall methodologies.
• Understanding of MX.3 data model, MxML messaging, and cross-module dependencies.
• Excellent analytical, problem-solving, and time management skills.
• Highly motivated with genuine interest in capital markets technology.
• Excellent communication and documentation skills.
• Collaborative team player across FO, Risk, Finance, Integration, and Testing.
• Proactive, structured, and delivery-focused under tight deadlines.
• Intellectually curious with a continuous learning mindset.

Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Company Overview

Dynacast is a global leader in precision die casting and MIM components manufacturing for automotive, electronics, healthcare, and more. We deliver value through engineering expertise, efficient operations, and advanced quality planning systems.

Job Summary

Manage customer inquiries and order processing to ensure timely delivery.

Responsibilities include but not limited to

• Respond to customer inquiries and process orders
• Monitor order status, maintain and update all records

Required competencies and certifications

• Min Secondary 4 and above.
• Proficiency in Microsoft Office and basic ERP systems to manage order processing and reporting
• Organized, detail-oriented, and able to multitask to handle multiple customer orders and inquiries efficiently
• Fresh Graduates are welcome to apply.

Other Information

Interested applicants please submit your resume via the Apply Now button below, stating your current salary, expected salary, reason for leaving your present/last job, and date available. We regret that only shortlisted candidates will be notified.