Total 634 it manager job vacancies in Customer Service category

About the Role

We are looking for a dynamic and results-driven Customer Experience Operations Manager to lead our front-line service operations. In this role, you will be responsible for transforming the customer journey—from inquiry to fulfillment—by championing process efficiency, team performance, and cross-functional collaboration. This position is ideal for a leader who thrives in fast-paced environments and has a strong operational mindset paired with customer-centric thinking.

Your Key Responsibilities

Team Leadership & Development

• Inspire, coach, and lead a team of customer service professionals, cultivating a high-performance, accountable, and service-focused culture.
• Define KPIs and success metrics to drive individual and team performance.
• Conduct regular training, feedback sessions, and career development initiatives.

Customer Operations & Fulfillment

• Own the end-to-end service delivery process—including order processing, delivery coordination, and issue resolution.
• Ensure a frictionless customer experience by proactively managing order timelines, service levels, and communications.
• Act as the primary escalation point for critical customer matters, ensuring swift and satisfactory resolutions.

Operational Excellence & Planning

• Work closely with supply chain and procurement teams to ensure forecast accuracy and product availability.
• Oversee demand planning processes to support operational efficiency and avoid service disruptions.
• Monitor key performance indicators (KPIs), analyze service gaps, and propose data-driven improvements.

Stakeholder Collaboration

• Partner with Sales, Warehouse, and Logistics to ensure order accuracy, fulfillment speed, and customer satisfaction.
• Support business growth by strengthening customer retention and identifying opportunities for account expansion.

Continuous Improvement

• Lead initiatives that streamline operations, reduce manual effort, and enhance overall customer experience.
• Recommend improvements to systems, SOPs, and tools that enable scalability and responsiveness.

Who You Are

• Education: Degree in Business, Supply Chain, Operations, or a related discipline. Diploma holders with strong leadership experience are welcome.
• Experience: 5+ years in customer operations, order fulfillment, or sales support, with at least 2 years in a leadership capacity.
• Leadership: Proven ability to manage, motivate, and develop a service team in a performance-driven environment.
• Customer-Focused: Strong empathy, communication, and relationship management skills—able to balance service with business needs.
• Analytical & Process-Oriented: Comfortable with data, reporting, and workflow optimization.
• Tech-Savvy: Proficient in Microsoft Office (especially Excel), ERP systems, and CRM/order management tools.
• Driven & Agile: Thrives in dynamic settings, embraces challenges, and leads change with confidence.

Why Join Us?

• Make a measurable impact on customer experience and operational excellence.
• Lead a passionate, committed team in a fast-moving business environment.
• Grow your career in a company that values innovation, collaboration, and continuous improvement.

Please be notified that only shortlisted candidates will be notified！

Summary

• Lead and grow the regional aftermarket/service business, with a strong focus on customer satisfaction, service profitability and long-term service strategy.
• Drive service operations excellence through standardized processes, clear KPIs and disciplined performance reporting (e.g., response time, first-time fix, cycletime, utilization and warranty).
• Build and develop a high-performing field service organization through recruitment, coaching, training and capability planning.
• Strengthen key-account engagement and cross-functional collaboration(sales, supply chain, engineering and HQ) to improve service delivery, parts availability and product support.

Main tasks & key responsibilities

·       Define and execute the service strategy and annual operating plan for the countries in scope, aligned with regional business objectives.

·       Implement and maintain standard service processes (work order management, scheduling, escalation, warranty handling) and drive continuous improvement in safety, quality and efficiency.

·       Establish a clear KPI governance rhythm (weekly/monthly) and provide performance reporting on utilization, cycle time, on-time completion, first-time fix, warranty cost and customer feedback/VOC.

·       Own customer satisfaction improvements: increase proactive customer touchpoints, run customer care programs, and translate VOC outcomes into action plans.

·       Partner with sales on key accounts and major opportunities: provide pre-sales technical input, develop service proposals/quotations and support contract execution.

·       Develop the regional service network (in-house and partners) to improve response time and coverage; qualify and manage service providers/contractors where required.

·       Lead the spare parts operation for the service centre (inventory accuracy, fill rate, on-time delivery, excess/obsolete management) and coordinate with supply chain to improve parts availability.

·       Coordinate product support with engineering/HQ (technical hotline/escalations, product improvements, documentation and new product launches) and ensure lessons learned are closed-looped.

·       Plan and deliver technical and operational training for customers, partners and internal teams to improve safe operation and reduce repeat failures.

·       Recruit, coach and performance-manage the service team; build succession and capability plans, and ensure compliance with all HSE requirements across customer sites.

Qualifications
·       MBA (Master degree)

·       Bachelor degree – Engineering (or equivalent technical/engineering background)

·       Senior leadership experience in aftermarket/service organizations, including service operations and service business growth

·       Experience working in multicultural, international matrix environments

·       Experience supporting key accounts and major projects; contract and commercial negotiation exposure

·       Service manager will face to Chinese, Singaporean, European customers/shipowner/crane manufacturer, knowledge of Mandarin/English dialects is essential.

Mobility requirements
·       Frequent international travel is required.

About the Role

Our client is is a leading IT and cloud services provider dedicated to delivering reliable, scalable, and innovative technology solutions to businesses. They are looking for a proactive and customer-focused IT Helpdesk Support professional to join their team. In this role, you will be the first point of contact for users seeking technical assistance and play a key role in ensuring smooth IT operations across the organization.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone or email
• Perform first-level troubleshooting for hardware, software, and application-related issues remotely
• Provide guidance and support to users on basic features and usage of software, hardware, and peripherals
• Carry out basic administrative tasks, asset management, and routine IT housekeeping
• Create, track, and manage IT service incidents using PSA (Professional Services Automation) tools
• Assign incidents to onsite support personnel when necessary
• Ensure timely resolution and closure of IT service tickets

Requirements

• Minimum NITEC or Diploma in Computer Engineering, IT, or related fields
• Preferably at least 1 year of experience in Helpdesk Technical Support
• Fresh graduates are welcome to apply
• Candidates without a diploma but with relevant experience are encouraged to apply
• Strong technical troubleshooting skills in hardware and software issues
• Familiarity with: Microsoft Windows, PC Hardware, Basic Networking, Microsoft 365, Apple macOS (advantageous)
• Preferably candidates specializing in IT/Computer – Network/Software/System or equivalent
• Good interpersonal and communication skills to interact effectively with end users and IT teams

**Only shorlisted candidates will be notified. Remuneration package will commensurate with qualifications and experience.

Company Introduction

Our client is a well-established financial services organisation. They are looking for a permanent hands-on IT Support Engineer (Trading floor) to join their IT Operations team and provide frontline support to business users, with a strong focus on maintaining a stable and responsive trading floor setup. This is a great opportunity for someone who enjoys solving technical issues in a high-pressure environment and wants exposure to trading-related support.

Job Responsibilities

• Provide first-line IT support to internal users and assist with technical issues across desktops, laptops, phones, printers, trading terminals, and related devices
• Respond to technical requests via phone or ticketing system and ensure timely resolution of issues
• Troubleshoot basic hardware, software, and network problems, and escalate more complex matters when needed
• Support day-to-day operations on the trading floor to minimise downtime and ensure users can work smoothly
• Monitor systems and infrastructure health, and follow up on any incidents or alerts
• Track, document, and update support tickets, resolutions, and follow-up actions accurately
• Assist with end-of-day processing checks and ensure reporting activities are completed successfully
• Help with the administration of trading platforms and coordinate with vendors for system enhancements or upgrades
• Work closely with internal IT teams to improve support processes and user experience
• Support incident communication and provide updates to relevant stakeholders during outages or service disruptions

Job Requirements

• At least 3 years of experience in desktop support, IT support, or helpdesk support
• Strong troubleshooting skills across desktop, hardware, software, and basic network issues
• Open to shift work, including coverage for day, afternoon, night shifts, and public holidays when required
• Experience supporting trading platforms or users in a financial services environment will be an advantage
• Candidates without trading support experience may still be considered if they are technically strong in desktop support and willing to learn trading support over time

Why You Should Join Them

• Opportunity to support a live trading environment and gain exposure to a more specialised support function
• Good platform for desktop support engineers who want to move into trading-related IT support
• Stable team structure with direct reporting into the IT Operations lead
• Shift allowance provided, including higher allowance for night shift coverage
• Performance bonus entitlement on top of base salary
• Open to strong desktop support candidates who are keen to learn and grow into a broader support role

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

• Basic + Bonus allowance

• Position allowance

Responsibilities:

• Oversee the service team’s daily operations.

• Provide guidance, coaching, mentoring, and motivating the team members.

• Supervise and manage service recovery process to drive customer satisfaction level.

• Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.

• Evaluate and monitor of contractors’ performance and KPIs.

• Provide service support and propose recommendations and resolve product quality issues for overseas distributors.

• Setting and monitoring of KPIs, budget and cost control.

• Generation of reports.

Requirements:

• Degree in Engineering or related discipline.

• Min 5 years of experience in after sales management industry.

• Supervisory experience.

• Strong knowledge in Home Appliances and Audio-Visual products.

• Sound knowledge in vendor management and call centre operations.

• Proficient in MS Office applications.

• Customer Service oriented.

• Good interpersonal, negotiation, presentation, and communication skills.

• Strong analytical skills – able to demonstrate logical thought process, meeting customer demands, and expectations.

• Strong in project management.

• Able to travel as and when required.
  

  HOW TO APPLY:

  Interested applicants, kindly send your resume in MS WORD format to ref77@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

  We regret only shortlisted candidates will be notified.

  Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

  Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

  Trust Recruit Pte Ltd
  EA License No: 19C9950
  EA Personnel: Vivian Yow Ling Xian
  EA Personnel Reg No: R26161168

Join one of Singapore’s most trusted enrichment brands!

Our client is a leading enrichment and tutorial provider that has been helping students shine since 2002. We are looking for passionate and nurturing individuals to join their student care arm, supporting primary school students in both their academic and personal development.

Job Scope:

• Oversee daily centre operations, ensuring consistency, efficiency, and compliance with standards.
• Lead, develop, and manage staff while overseeing administration, finance, and centre performance.
• Ensure safe student transitions, including pick-ups and risk management processes.
• Lead student behaviour management and support staff in handling complex cases.
• Engage parents on student matters and maintain strong communication standards.
• Oversee academic support programmes and ensure quality learning outcomes.
• Maintain accurate records and ensure compliance with internal and regulatory requirements.
• Drive programme planning, innovation, and continuous improvement initiatives.

Job Requirements:

• 4 years of experience in student care, with a minimum of 1 year in supervisory, management or leadership role.
• Patient, responsible, and passionate about working with young children
• Strong communication and classroom management skills

Working Hours: Mon - Fri (10am-7pm)

Working Location: Sengkang/Bukit Batok/Toa Payoh

Salary: $4,000 - $4,500

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

We are hiring a hands-on Centre Manager for a growing student care centre in Katong.

This role is responsible for overseeing daily centre operations, managing a small teaching team, building strong trust with parents, and ensuring programmes are delivered with consistency and care. The centre places strong emphasis not only on student care, but also on children’s thinking, emotional growth, creativity, expression, and confidence.

This role is suitable for someone with real student care or education operations experience who is comfortable working in a growing centre environment and taking ownership of both people and process.

Key Responsibilities:
• Oversee the day-to-day operations of the student care centre
• Ensure smooth running of daily schedules, student supervision, dismissal flow, and centre routines
• Lead, manage, and mentor a small teaching team
• Support a positive, professional, and child-centred team culture
• Act as a key point of contact for parents and handle feedback or concerns professionally
• Ensure programmes and daily activities are carried out consistently and in line with the centre’s philosophy
• Support student wellbeing, emotional safety, and positive behaviour management
• Conduct centre tours for prospective families and support enrolment conversations where needed
• Assist with staffing support, including onboarding and team development
• Step in to support class coverage when required during this early-stage phase
• Work closely with management to maintain quality standards and strengthen overall centre execution

Requirements:
• At least 3 to 5 years of relevant experience in student care, education, childcare, or a related setting
• Prior leadership, supervisory, or team management experience
• Strong parent communication and relationship management skills
• Confident handling of student behaviour and sensitive situations with maturity and sound judgement
• Organised, dependable, and execution-focused
• Able to lead a small team while remaining hands-on operationally
• Comfortable working in a growing centre environment where processes may still be developing
• Warm, grounded, and professional in working with children, parents, and colleagues

Preferred Qualifications:
• Diploma or Degree in Education, Early Childhood, Child Development, Psychology, or a related field
• Experience in a student care centre, boutique education setting, or premium enrichment environment
• Familiarity with programme-based, inquiry-based, or whole-child learning approaches

Working Hours:
• School term: Monday to Friday, 11:00am to 7:00pm
• School holidays: Monday to Friday, staggered 8-hour shifts within 7:00am to 7:00pm

Benefits:
• Annual leave: 12 days in the first year, increasing with service up to 15 days
• Medical allowance
• Work Injury Compensation Insurance (WICA)
• Year-end bonus or profit-sharing, subject to company policy

EA Details:
• Employment Agency: First Konnection Pte. Ltd.
• EA Personnel Name: Ben Chang
• EA Personnel Registration Number: R23111820
• EA Licence Number: 22C1307

1. Nature of Engagement & Requirements

• Remote working arrangement except when need to head down for QC
• Flexible working hours (no fixed schedule)
• Responsible for outcomes and quality oversight of assigned students, coaches, and client experience
• Have swim coach background
• Have customer service experience
• Have team managerial experinence

2. Compensation Structure

Monthly Stipend (Fixed)

• $1,000 per month

• Covers all core responsibilities listed in Section 3

Monthly Performance Bonus (Up to $800)

• Bonus is paid monthly based on achievement of key outcomes:

A. Student Retention Performance – $400

• $400 payable if monthly retention rate is ≥ 98%

• 0 payout if < 98%

B. Service Quality / Escalations – $400

• $400 payable if 2 or fewer escalated cases in the month

• 0 payout if > 2 escalations

Bonus Eligibility Condition - Bonus is only payable if the Contractor has:

• Fulfilled all core responsibilities in Section 3

• Maintained timely and satisfactory execution of duties throughout the month

3. Core Responsibilities (Covered under $1,000 stipend)

A. Lesson Quality & Coaching Oversight

• Conduct minimum 3 quality check (QC) observations per week

• Observe lessons and assess teaching quality, student progress, and adherence to SOP

• Engage with parents/students for feedback or concerns

• Provide feedback and follow-up with coaches after observations/gathering feedback

B. Coach Management

• Engage regularly with coaches to ensure:

• SOP compliance - e.g. Highlight frequent/late cancellations or no shows

• Proper student progression

• Consistent lesson quality

• Communicate updates, reminders, and operational changes to coaches

C. Student Progress & Parent Engagement

• Understand goals and needs of students

• Proactively conduct follow-ups for at least 14 students per week - check in & update on progress after engaging with coach

• Maintain communication with parents regarding progress/feedback where necessary

• Manage SwimSafer test registration process & post-test outcomes

D. Escalation Handling

• Receive escalations from admin or coaches regarding:

• Lesson quality issues

• Parent dissatisfaction

• Coach-related concerns, etc

• Assess and intervene where necessary to resolve issues professionally

E. Student Transition Plan

• Plan smooth hand-over of students from one coach to another when needed

• Ensure satisfaction through the hand-over and follow up after transition is complete

E. Administration Oversight

• Supervise admin support staff

• Assign and review administrative tasks when required

• Ensure administrative accuracy and timeliness in execution of duties

F. Reporting

• Submit weekly summary report, including:

• Student progress updates

• Issues / escalations & outcomes

• Coach performance observations

• Key risks or concerns

• Terminations & reasons

H. Retention & Service Improvement

• Monitor reasons for student termination

• Identify patterns and propose improvements to enhance retention and service quality

4. Working Style Expectations

• Remote and flexible working arrangement

• Expected to respond within reasonable timeframes for escalations and operational matters

• Focus is on outcomes, consistency, and service quality rather than hours worked

5. Key Performance Indicators (Monthly)

• ≥ 98% student retention rate

• ≤ 2 escalated cases

• Minimum QC sessions completed weekly

• Minimum student follow-ups completed weekly

• Timely submission of weekly reports 

Job ID: 1599982

Responsibilities:

Customer Service Leadership

• Lead and grow global Sales Support and Customer Service teams to deliver exceptional customer experiences.
• Oversee quote-to-order and order-to-cash processes, ensuring speed, accuracy, and high customer satisfaction.
• Define and execute service strategies aligned with regional objectives and global standards.
• Track and enhance key performance metrics such as response times, resolution rates, and revenue outcomes.
• Act as the escalation lead for complex customer issues, working cross-functionally to ensure prompt resolution.

Sales Support & Channel Enablement

• Collaborate with Sales, Product, Engineering, and Operations to deliver pre-sales support, including lead-time estimates and solution configuration.
• Ensure seamless order processing, pricing support, and coordination of product availability.
• Establish and manage customer feedback mechanisms to improve service quality and retention.
• Enable distributors through onboarding, training, and continuous support to maintain a consistent customer experience.

Operational Excellence

• Implement and uphold standardized processes, tools, and SLAs across Asia-Pacific to ensure consistent and scalable global account support.
• Support CRM and ERP system rollouts to optimize customer support workflows.
• Lead continuous improvement efforts across processes, tools, and systems (e.g., Salesforce, SAP, ModelN).
• Leverage data analysis to uncover trends, root causes, and improvement opportunities.
• Ensure adherence to company policies, regulatory standards, and service-level commitments.

Team Development

• Recruit, develop, and retain a high-performing support organization.
• Promote a culture centered on accountability, collaboration, and customer focus.
• Conduct performance evaluations and provide ongoing coaching and professional development opportunities.

Requirements:

• Bachelor’s degree in Business, Engineering, or a related discipline required.
• An advanced qualification (e.g., MBA or equivalent) is preferred.
• More than 10 years of experience in customer support, inside sales, or commercial operations within a global technology or manufacturing environment.
• Demonstrated ability to lead and inspire high-performing, cross-functional, and geographically distributed teams.
• Proven success in driving customer support transformation and/or digital enablement initiatives.
• Strong understanding of global customer needs and the complexities of multinational operations.
• Hands-on experience with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

To Apply, please kindly email your updated resume to elaine@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Poh Geok (Elaine)

EA Personnel Reg. no.: R1105330

EA License no.: 07C5771

Responsibilities:

• Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.

• Active Directory user and group Administration.

• Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)

• Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)

• Perform routine preventive maintenance on hardware.

• Assist in maintaining of IT inventory.

• Assist in maintaining in-house software.

• Update system information and installation of software

• Assist in other adhoc duties as and when required.

• Report any IT issues to Line Manager.

• Regular communication and reports to Line Manager.

• Follow processes on joiners, leavers and movers.

• Log and close all cases in Service Now and escalate where needed.

• Work closely with clients and ensure any incidents or request are dealt with in a timely manner.

• Any other tasks as and when assigned by the reporting supervisor / manager.

• Take ownership of all the calls coming to service desk until the case is closed.

• Provide education and training of software to end-users.

• Regular housekeeping of all in house systems and operating procedures.

• Review systems regularly to improve and streamline work processes.

Requirements:

• Minimum 5 years’ experience in a Desktop Support role.

• Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.

• Microsoft Azure and Office 365.

• Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.

• Good understanding on Vmware Horizon View.

• Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating  Users, Security Group Membership, changing an email address etc.)

• Good troubleshooting skills.

• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.

• Good interpersonal and communication skills.

• Independent, patient and willingness to learn.

• Ability to work under pressure.

• Perform overtime when required. Willing to work on shifts (7am-4pm/8am-5pm/9am-6pm).

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Role:
Customer Service Manager (Up to $4200)

• Singapore Based (Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work))

• 5 Days work per week (8am to 5pm)

• Basic: $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)

• Bachelor’s Degree in Business Administration, Management Studies, or a related field. + At least 2 years in Customer Service Supervisory role.

• Career Progression Opportunities

Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.

• Oversee team members' capability in managing sales leads effectively.

• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.

• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.

• Maintain an organized and efficient filing and database system for customer records and service documentation.

• Lead digital transformation efforts related to new systems or software.

• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.

• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.

• Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance

• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.

• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.

• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.

• Provide support in data analysis and insights related to customer satisfaction and sales performance.

• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.

• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.
  

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492