Total 107 front end developer job vacancies in Customer Service category

Shangri-La Rasa Sentosa, Singapore

We are looking for a Front Desk Receptionist to join our team!

As the Front Desk Receptionist, we rely on you to:

• Check guests in and out efficiently using front desk and reservation systems toensure smooth arrivals and departures
• Respond promptly and professionally to guest requests to provide tailoredsolutions that meet their needs
• Communicate clearly and engage warmly with international and domestic guests to enhance their resort experience
• Maintain smooth and efficient guest service operations to support overall guestsatisfaction
• Contribute actively to improving guest satisfaction scores through attentive service and problem resolution
• Collaborate with team members to deliver a memorable and welcoming resort environment for all guests.

We are looking for someone who :

• Experience using OPMS and other front desk systems for check-in/out and reservations
• Strong communication and guest engagement skills developed through interaction with diverse international and domestic travelers
• Willingness to work shifts including Public Holidays

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements.

• Activation and configuration of ServiceNow applications to meet business needs 
• Development of workflows and scripts to personalize existing ServiceNow applications 
• Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes 
• Coach business users to create their own Services from inception to completion in order to automate and improve processes 
• Assisting in the identification of best practices for development of new and existing ServiceNow applications 
• Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms

You Make It Great! Great People Great Family.

At McDonald's®, we love bringing people together. People who can light up the room with their sunny personality, conquer challenges with a cool can-do spirit, and make everyone feel at home in a team. Just like you. You're gonna be great here!

As a Service Crew, you will

• Be the face of McDonald's
• Be part of a friendly service team
• Greet and serve customers in a fast and friendly manner
• Learn about food preparation and customer service
• Ensure that the restaurant is clean

We are looking for people who have

• High energy and a strong passion for delighting customers
• Fun and cheerful personality
• A great SMILE
• The ability to serve customers in a fast and friendly manner
• Willingness to work shift hours, weekends and public holidays

The purpose of this role:

Reporting to the Customer Service Administration Manager, the individual supports the team of Customer ServiceAdvisors (CSA) to ensure the effective and efficient functioning of the CSA team. The role oversees the CSA team to maintain smooth daily front-of-the-office customer service operations, including customer reception, receiving of watches, quotation preparation, invoicing, payment collection, watch collection, and sending out battery replacement reminder notices to clients.While the role primarily involves day-to-day operational duties within these activities, it also includes mentoring the team, reviewing submissions for accuracy, and participating in continuous improvement initiatives.

Main Duties:

Client Relationship Management

• To receive, assist, and deliver best-in-class service and customer care to all clients sending their watches to the Service Centre.
• Preparing Immediate Estimates where applicable and obtaining the customer’s approval to proceed with the repair.
• To hand over completed watches to customers at the time of collection and ensure accurate invoicing and payment settlement.
• Possess exceptional communication and interpersonal skills tailored to Ultra High Net Worth clients, including correspondence via email.
• Ability to deliver personalised, discreet, and premium customer experiences.
• Skilled in managing expectations regarding repair timelines, costs, and service outcomes.
• Ability to handle challenging customers and resolve complaints professionally and swiftly to achieve mutually beneficial outcomes.

Technical Coordination

• Ability to interpret technical diagnostic reports and clearly explain them to clients.
• Collaborate with watchmakers, technicians, and other departments to meet the customer’s request.
• Knowledge of teh warranty policies, service protocols, and after-sales support.

Operational & Administrative Management

• Maintain accurate documentation of service requests, estimates, and customer communications.
• Ensure all watches received are registered with a Repair Order (RO), and that each RO is opened promptly and accurately.
• Prepare an Immediate Estimate where applicable and obtain the customer’s approval to proceed with the repair.
• Liaise with customers regarding repair quotations and confirmation, as well as repair status, and ensure proper and timely follow-up.
• Ensure ROs are completed and closed promptly and accurately after repair completion.
• Prepare watch repair quotations and completion reports for local repairs.
• Conduct daily cash sales settlement and reconciliation for invoices and payments, including investigating and resolving discrepancies, to verify that all transactions for the day are accurate and accounted for.
• Monitor repair delays from the company's workshop.
• Coordinate repair issues with the company's workshops.
• Actively participate in activities aimed at process optimisation and continuous improvement.
• Oversee the CSA team to ensure the smooth day-to-day running of front-of-house customer reception operations.

Mentoring

• Guiding the Service Advisors team to raise service standards and enhance luxury client management.
• Serving as a liaison between the Service and other departments.

Requirements

• Recognised Diploma in any discipline or Higher NITEC in Service Management. 
• 5 years’ experience in a luxury service advisory or retail role, preferably in watches, jewellery, or high-end fashion.
• At least 5 consecutive years’ experience in a supervisory or team-Lead role.
• Proven experience handling VIP clientele, managing and resolving complex service cases.
• Familiarity with Swiss watchmaking standards and brand-specific service protocols is preferred but not mandatory.
• Experience working in an authorised service centre or directly with the principal.
• Proven track record of managing high-volume service operations.
• Exceptional interpersonal and communication skills.
• Capable of working independently, multitasking, being detail-oriented, process-driven, and possessing good time management and follow-up skills.
• Good understanding of watch complications, movements (mechanical, automatic, quartz), and materials (e.g., Precious stones, Gold, Platinum, etc) is preferred but not mandatory.
• Computer literate with basic knowledge of Microsoft Excel, Word and Outlook.
• Experience working with CRM and ERP systems (e.g., SAP, Salesforce, proprietary brand platforms).

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

Job Description

• Industry/ Organization Type: Medical Aesthetic/ Skincare
• Position Title: Front Desk Customer Service Officer
• Working Location: Orchard/ Novena (near MRT)
• Working Hours: 5.5 Days, Mon – Fri (10am – 8pm), Sat (10am – 5pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle incoming calls and enquiries, provide accurate information to patients in a friendly and professional manner.
• Manage patient registration, update personal details, and maintain proper filing/ records.
• Scheduling of patient appointments.
• Perform cashiering duties, process payments, and issue receipts accurately.
• Support dispensary operations by preparing/ dispensing clinic products and medications.
• Maintain inventory by sorting, counting, replenishing stock, and ensuring the dispensary area remains clean and organized.
• Assist with purchase orders and delivery orders, including receiving items and supporting stock take activities.

APPLY NOW!!!

• Minimum GCE O-Level.
• Prior experience in a clinic, receptionist, cashier, or similar customer-facing role preferred.
• Good interpersonal and communication skills.
• Able to multitask, work independently and as part of a team, and perform well in a fast-paced environment.
• Proficient in Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81949 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Medical Aesthetic/ Skincare
• Position Title: Front Desk Customer Service Officer
• Working Location: Orchard/ Novena (near MRT)
• Working Hours: 5.5 Days, Mon – Fri (10am – 8pm), Sat (10am – 5pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle incoming calls and enquiries, provide accurate information to patients in a friendly and professional manner.
• Manage patient registration, update personal details, and maintain proper filing/ records.
• Scheduling of patient appointments.
• Perform cashiering duties, process payments, and issue receipts accurately.
• Support dispensary operations by preparing/ dispensing clinic products and medications.
• Maintain inventory by sorting, counting, replenishing stock, and ensuring the dispensary area remains clean and organized.
• Assist with purchase orders and delivery orders, including receiving items and supporting stock take activities.

APPLY NOW!!!

• Minimum GCE O-Level.
• Prior experience in a clinic, receptionist, cashier, or similar customer-facing role preferred.
• Good interpersonal and communication skills.
• Able to multitask, work independently and as part of a team, and perform well in a fast-paced environment.
• Proficient in Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81949 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Perform calling of First Visit patient for attendance confirmation for several divisions
• Assist patient to reschedule appointment if required.
• Assist doctor in post triage cases appointment booking and update patients
• Performing checking of First Visit appointment wait time
• Assist Clinic in booking of urgent consultation appointment
• Support our department of medicine private clinics appointment booking and patient care coordination requirements.

Requirements

• Min Diploma in Nursing / any science courses
• No exp needed, training provided

Mon to Fri office hours
$12 / hour
healthcare industry

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

Job Title: IT Support Executive / Desktop Support Engineer
Employment Type: Full-time - Work from Office

Job Description:
We are looking for an IT Support Executive to provide technical support to end users and ensure smooth operation of IT systems.

Responsibilities:

• Provide end-user support and troubleshoot hardware and software issues

• Install and configure desktops, laptops, and IT equipment

• Perform system monitoring, backups, and maintenance

• Manage user accounts and access rights

• Maintain IT inventory and documentation

• Liaise with vendors for IT support

Requirements:

• Diploma or Certificate in IT, Computer Science, or related field

• Experience in desktop or technical support is an advantage

• Basic knowledge of hardware and software troubleshooting

• Good communication and interpersonal skills

• Able to work independently and multitask

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

Time and Work Location - 9.30am to 7pm at Depot Road

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Working hours: 5-day work week, latest shift ends at 8pm.


Responsibilities:

• Serve as the first point of contact for walk-in, phone, email, and online enquiries across assigned centres

• Provide accurate, clear, and courteous information on music programmes, schedules, fees, and enrolment procedures

• Manage student registrations, class bookings, withdrawals, and general administrative tasks in a timely manner

• Support enquiries by understanding customers’ needs and recommending appropriate courses based on their interests and goals

Requirements:

• Prior experience in customer service or sales is preferred

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

The purpose of this role:

Reporting to the Customer Service Administration Manager, the individual supports the team of Customer Service Advisors (CSA) to ensure the effective and efficient functioning of the CSA team. The role oversees the CSA team to maintain smooth daily front-of-the-office customer service operations, including customer reception, receiving of watches, quotation preparation, invoicing, payment collection, watch collection, and sending out battery replacement reminder notices to clients. While the role primarily involves day-to-day operational duties within these activities, it also includes mentoring the team, reviewing submissions for accuracy, and participating in continuous improvement initiatives.

Main Duties:

Client Relationship Management

• To receive, assist, and deliver best-in-class service and customer care to all clients sending their watches to the Service Centre.
• Preparing Immediate Estimates where applicable and obtaining the customer’s approval to proceed with the repair.
• To hand over completed watches to customers at the time of collection and ensure accurate invoicing and payment settlement.
• Possess exceptional communication and interpersonal skills tailored to Ultra High Net Worth clients, including correspondence via email.
• Ability to deliver personalised, discreet, and premium customer experiences.
• Skilled in managing expectations regarding repair timelines, costs, and service outcomes.
• Ability to handle challenging customers and resolve complaints professionally and swiftly to achieve mutually beneficial outcomes.

Technical Coordination

• Ability to interpret technical diagnostic reports and clearly explain them to clients.
• Collaborate with watchmakers, technicians, and other departments to meet the customer’s request.
• Knowledge of teh warranty policies, service protocols, and after-sales support.

Operational & Administrative Management

• Maintain accurate documentation of service requests, estimates, and customer communications.
• Ensure all watches received are registered with a Repair Order (RO), and that each RO is opened promptly and accurately.
• Prepare an Immediate Estimate where applicable and obtain the customer’s approval to proceed with the repair.
• Liaise with customers regarding repair quotations and confirmation, as well as repair status, and ensure proper and timely follow-up.
• Ensure ROs are completed and closed promptly and accurately after repair completion.
• Prepare watch repair quotations and completion reports for local repairs.
• Conduct daily cash sales settlement and reconciliation for invoices and payments, including investigating and resolving discrepancies, to verify that all transactions for the day are accurate and accounted for.
• Monitor repair delays from the company's workshop.
• Coordinate repair issues with the company's workshops.
• Actively participate in activities aimed at process optimisation and continuous improvement.
• Oversee the CSA team to ensure the smooth day-to-day running of front-of-house customer reception operations.

Mentoring

• Guiding the Service Advisors team to raise service standards and enhance luxury client management.
• Serving as a liaison between the Service and other departments.

Requirements

• Recognised Diploma in any discipline or Higher NITEC in Service Management. 
• 5 years’ experience in a luxury service advisory or retail role, preferably in watches, jewellery, or high-end fashion.
• At least 5 consecutive years’ experience in a supervisory or team-Lead role.
• Proven experience handling VIP clientele, managing and resolving complex service cases.
• Familiarity with Swiss watchmaking standards and brand-specific service protocols is preferred but not mandatory.
• Experience working in an authorised service centre or directly with the principal.
• Proven track record of managing high-volume service operations.
• Exceptional interpersonal and communication skills.
• Capable of working independently, multitasking, being detail-oriented, process-driven, and possessing good time management and follow-up skills.
• Good understanding of watch complications, movements (mechanical, automatic, quartz), and materials (e.g., Precious stones, Gold, Platinum, etc) is preferred but not mandatory.
• Computer literate with basic knowledge of Microsoft Excel, Word and Outlook.
• Experience working with CRM and ERP systems (e.g., SAP, Salesforce, proprietary brand platforms).

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

The Job:

• Review of customers' orders to assess requirements
• Process and maintain customers' orders
• Prioritize orders with issues
• Perform research in SAP HANA
• Resolves customers' claims with functional Departments
• Monitor or expedite orders
• Perform other duties when assigned

The Requirements:

• Experience in program management
• 2-4 years of relevant working experience
• Proficient in SAP and MS office

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

The purpose of this role:

Reporting to the Customer Service Administration Manager, the individual supports the team of Customer ServiceAdvisors (CSA) to ensure the effective and efficient functioning of the CSA team. The role oversees the CSA team to maintain smooth daily front-of-the-office customer service operations, including customer reception, receiving of watches, quotation preparation, invoicing, payment collection, watch collection, and sending out battery replacement reminder notices to clients.While the role primarily involves day-to-day operational duties within these activities, it also includes mentoring the team, reviewing submissions for accuracy, and participating in continuous improvement initiatives.

Main Duties:

Client Relationship Management

• To receive, assist, and deliver best-in-class service and customer care to all clients sending their watches to the Service Centre.
• Preparing Immediate Estimates where applicable and obtaining the customer’s approval to proceed with the repair.
• To hand over completed watches to customers at the time of collection and ensure accurate invoicing and payment settlement.
• Possess exceptional communication and interpersonal skills tailored to Ultra High Net Worth clients, including correspondence via email.
• Ability to deliver personalised, discreet, and premium customer experiences.
• Skilled in managing expectations regarding repair timelines, costs, and service outcomes.
• Ability to handle challenging customers and resolve complaints professionally and swiftly to achieve mutually beneficial outcomes.

Technical Coordination

• Ability to interpret technical diagnostic reports and clearly explain them to clients.
• Collaborate with watchmakers, technicians, and other departments to meet the customer’s request.
• Knowledge of teh warranty policies, service protocols, and after-sales support.

Operational & Administrative Management

• Maintain accurate documentation of service requests, estimates, and customer communications.
• Ensure all watches received are registered with a Repair Order (RO), and that each RO is opened promptly and accurately.
• Prepare an Immediate Estimate where applicable and obtain the customer’s approval to proceed with the repair.
• Liaise with customers regarding repair quotations and confirmation, as well as repair status, and ensure proper and timely follow-up.
• Ensure ROs are completed and closed promptly and accurately after repair completion.
• Prepare watch repair quotations and completion reports for local repairs.
• Conduct daily cash sales settlement and reconciliation for invoices and payments, including investigating and resolving discrepancies, to verify that all transactions for the day are accurate and accounted for.
• Monitor repair delays from the company's workshop.
• Coordinate repair issues with the company's workshops.
• Actively participate in activities aimed at process optimisation and continuous improvement.
• Oversee the CSA team to ensure the smooth day-to-day running of front-of-house customer reception operations.

Mentoring

• Guiding the Service Advisors team to raise service standards and enhance luxury client management.
• Serving as a liaison between the Service and other departments.

Requirements

• Recognised Diploma in any discipline or Higher NITEC in Service Management. 
• 5 years’ experience in a luxury service advisory or retail role, preferably in watches, jewellery, or high-end fashion.
• At least 5 consecutive years’ experience in a supervisory or team-Lead role.
• Proven experience handling VIP clientele, managing and resolving complex service cases.
• Familiarity with Swiss watchmaking standards and brand-specific service protocols is preferred but not mandatory.
• Experience working in an authorised service centre or directly with the principal.
• Proven track record of managing high-volume service operations.
• Exceptional interpersonal and communication skills.
• Capable of working independently, multitasking, being detail-oriented, process-driven, and possessing good time management and follow-up skills.
• Good understanding of watch complications, movements (mechanical, automatic, quartz), and materials (e.g., Precious stones, Gold, Platinum, etc) is preferred but not mandatory.
• Computer literate with basic knowledge of Microsoft Excel, Word and Outlook.
• Experience working with CRM and ERP systems (e.g., SAP, Salesforce, proprietary brand platforms).

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

Job Description

Primary Scope

- Assign Incidents to the On-site Team and track incidents to closure.

- Perform case appointment and manage the Call Agents.

- Review agents daily ageing tickets.

- Perform Desktop Support services that include receiving, prioritizing, documenting and actively resolving end user help requests and escalate incidents when necessary to maintain customer satisfaction and SLA expectations.

Responsibility

- Answer incoming calls and respond to customer’s emails

- Management and resolve customer complaints

- Identify and escalate issues to supervisors

- Provide product and service information to customers

- Research required information using available resources

- Research, identify, and resolve customer complaints using applicable software

- Route calls to appropriate resources

- Document all call information according to standard operating procedures

- Follow up customer calls where necessary

- Complete call logs and reports

- Other duties as assigned, resolve Help Centre service request.

- Perform walk-in staff support and ensure incidents are resolved within SLA.

- Perform technical escalation.

- Perform troubleshooting and resolution to address various endpoint related issues.

- Escalate to Team Lead when walk-in volume spikes