Total 911 firmware engineer job vacancies in Customer Service category

Responsibilities:

• To attend weekly meeting and presentation 
• To write technical report 
• To handle specific jigs during service jobs 
• Assist senior colleagues to perform higher-level job like robot teaching & sub-units 
• To perform 24x7 standby duties based on roster 
• To perform ad-hoc shift work when needed when required
• To perform ad-hoc delivery work 

Requirements:

• Higher Nitec/Diploma in Electronics/Electrical /Microelectronics Engineering
• Cleanroom working experience preferable but not a must 
• Machine setup/installation/modification/servicing/trouble shooting/repair 
• Willing to travel occasionally 
• Able to work irregular hours when required 

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.
EA License | 18C9251 WGT Group
Registration No | R22111484

Location: Lavender (Near MRT)

Employment Type: 3-Year Contract

Allowance: $200 Shift Allowance

Working Hours (Shift-Based):

• 8:00 AM – 5:30 PM
• 10:30 AM – 8:00 PM

Eligibility: Singaporean only

Why Join Us: 18 days Annual Leave, 1-month Completion Bonus, stable 3-year contract, and $200 monthly shift allowance.

Key Responsibilities

1. Issue Management - Log all incoming calls and emails and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents.
2. Provide initial troubleshooting and support for incidents. 
3. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. 
4. Seek confirmation for closure from the user when resolution is provided. 
5. Serve as the first point of contact for all incidents.
6. Prepare issues statistics for reporting purposes. 
7. Prepare daily, weekly and monthly report Daily monitoring 
8. Liaise with the client to clarify the issue and assign the issue to the team for resolution. 
9. Track and report on issue resolution. 
10. Assess common issues and suggest improvement points. 
11. Track and report on day-to-day operations to maintain system stability

Semiconductor - Service Engineer

• Office Location: Kaki Bukit, Singapore
• Working Hours: Mon – Fri 8.30am – 5.00pm
• Monthly Salary: Base up to $3000 + Allowance + AWS + Variable Bonus (VB)
• Employment Type: Contract

Company Overview

The company is a well-established global leader providing advanced production systems and technical services in the printed circuit board and semiconductor industry. The company uses cutting-edge Japanese technology and offers strong opportunities for learning and career growth.

Responsibility

• Install, configure, and maintain production machinery at local and regional sites.
• Diagnose and resolve equipment issues to ensure optimal performance and minimize downtime.
• Manage spare parts inventory to support timely and effective maintenance activities.
• Travel domestically and internationally for project assignments, training, and technical support.
• Collaborate with clients and internal teams to troubleshoot and resolve technical challenges efficiently.
• Maintain accurate documentation of service activities and provide regular updates to stakeholders.
• Comply with all safety regulations, workplace procedures, and environmental protocols to ensure a safe working environment.

Requirements

• Diploma or equivalent in Electronics/Electrical/Microelectronics Engineering or related fields
• Frequent overseas travel for training and service assignments may be required; candidates with flexibility to travel will be viewed favorably.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Location: Kaki Bukit
Salary: Up to $4400 (Basic) + AWS + VB
Working Hours: Monday to Friday; 8:45 am - 5:30pm

Key Responsibilities

• Lead testing & commissioning of newly installed equipment
• Identify equipment defect, perform analysis and execute restoration works
• Ensure all works comply with WSHA regulations & Environmental Policies
• Monitor & document all instruments to ensure properly calibrated and maintained

Requirements

• Min Diploma in Mechanical, Electrical or Mechatronic Engineering
• Capable of team leadership, staff motivation, and problem-solving

Email resume to chiewjie@recruitlync.com or WhatsApp +65 87848422 (No calling, thanks!)
Good Luck! Only shortlisted candidates would be notified.
Recruit Lync Pte Ltd 22C1000
Lim Chiew Jie R25157870

Job Summary:
We are seeking a proactive and customer-centric IT Helpdesk Engineer to deliver first-line technical support across enterprise IT environments. This role is the frontline of IT service excellence, ensuring seamless end-user experience, rapid incident resolution, and strict SLA performance.

Key Responsibilities

• Provide L1 and L2 technical support for desktops, laptops, mobile devices, and business applications
• Diagnose and resolve issues related to Windows, Microsoft 365, email, VPN, printers, and network connectivity
• Manage incident and service request tickets via ITSM tools with full documentation
• Perform user account administration in Active Directory and Azure AD
• Support onboarding, offboarding, and asset deployment activities
• Escalate complex technical issues to infrastructure and application teams
• Maintain strong communication with users on ticket status and resolution progress
• Ensure compliance with security, audit, and operational procedures
• Participate in shift rotation and standby support when required

Required Technical Skills

• Strong troubleshooting experience in Windows 10 and 11 environments
• Hands-on exposure to Microsoft 365, Outlook, Teams, and OneDrive
• Basic network knowledge including LAN, WAN, DNS, and VPN
• Familiarity with ITSM platforms such as ServiceNow, Remedy, or equivalent
• Basic knowledge of Active Directory and endpoint management tools
• Experience supporting hardware, printers, and mobile devices

Qualifications and Experience

• Diploma or Degree in Information Technology or related discipline
• Minimum 1 to 3 years of service desk or IT support experience
• Fresh graduates with strong technical aptitude are welcome to apply

Core Competencies

• Strong customer service and communication skills
• High sense of ownership and accountability
• Ability to thrive in fast-paced support environments
• Structured problem solving and documentation discipline
• Team-oriented with strong learning agility

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Xnergy is a multi-VC-funded and sovereign-backed global deep-tech leader in high-power universal wireless charging for electrified mobility. With deployments in close to 40 countries and adoption by nearly 120 autonomous robotics companies, Xnergy was recognised as an APAC 25 company in 2020 by Cleantech Group.

The APAC25 is an annual list of 25 private sustainable innovation companies recognised for their potential to make a significant impact over a five- to ten-year horizon.

Headquartered in Singapore, Xnergy is expanding its geographical presence into key markets, including the US and LATAM.

The Customer Success Engineer serves as the technical liaison between the company and its clients’ engineering teams, ensuring that software and hardware solutions are effectively implemented and tailored to meet customer needs. This role combines engineering expertise, strong problem-solving capabilities, and customer engagement to deliver and support high-quality solutions.

The US-based role will be located in Detroit with domestic travel, while the Asia-based role will be located in Singapore with regional travel. Customer Success Engineers in Asia may be seconded to other regional offices for 1–3years during their tenure.

Essential Functions/Responsibilities

1. Technical Support & Troubleshooting

·      Collaborate with clients to identify and resolve technical issues

·      Analyse system requirements and recommend tailored solutions

·      Debug, diagnose, and resolve application or performance issues both locally and remotely

2. Product Development & Customisation

·      Adapt existing software or hardware to meet specific client requirements

·      Assist in the design, testing, and deployment of customised applications

·      Provide feedback to product teams for continuous improvement

3. Customer Interaction

·      Work closely with clients to understand their business processes and technical needs

·      Conduct training sessions and workshops to support effective solution adoption

·      Build strong relationships to ensure customer satisfaction and retention

4. Project Management

·      Collaborate with cross-functional teams to ensure timely project delivery

·      Manage client expectations, timelines, and deliverables

·      Prepare documentation and reports for stakeholders

5. Sales &Pre-Sales Support

·      Provide technical expertise during the sales process, including demos and presentations

·      Support proposal development and define technical requirements for potential clients

Education and Experience

1.       Bachelor’s degree in Engineering (e.g., Electrical & Electronics, Software, Mechatronics, or related fields)

2.       Proficiency or familiarity with programming languages (e.g., Python, C, C++) is a plus

3.       Minimum 2–3 years of experience in field applications or deployment of mobile robotic systems is an advantage

4.       Experience in application development, troubleshooting, or technical support

5.       Strong communication and interpersonal skills to engage effectively with clients and teams

6.       Analytical mindset with strong problem-solving abilities

7.      Willingness to travel overseas to support global clients

Please submit your application to Ms Kristina at kristina@xnergytech.com for further discussion.

Job Responsibilities:

• Perform installation, setup, and commissioning of semiconductor probers at customer sites
• Carry out preventive maintenance and troubleshooting of equipment
• Diagnose and resolve mechanical, electrical, and software-related issues
• Provide on-site technical support and training to customers
• Prepare service reports and documentation after each service activity
• Coordinate with internal teams and principals for technical escalation
• Support customers across Singapore and overseas when required

Job Requirements:

• Diploma or Degree in Electrical, Electronics, Mechanical Engineering, or related field
• Minimum 2–5 years of experience in semiconductor equipment support (prober experience preferred)
• Strong troubleshooting skills in mechanical and electrical systems
• Basic understanding of wafer testing processes is an advantage
• Willing to travel frequently (regional travel required)
• Able to work independently and under pressure
• Good communication and interpersonal skills

Job ID: 1507033

Job Summary:

Drive service revenue growth and manage key customer accounts by delivering lifecycle service solutions within the ACMV industry.

Responsibilities:

• Drive service revenue growth through a balanced focus on new business development and existing account management
• Promote and sell ACMV service offerings, including preventive and corrective maintenance, annual service agreements, spare parts, and repair services
• Conduct site visits and technical assessments to identify service, upgrade, and retrofit opportunities
• Prepare and submit quotations, proposals, and tenders within stipulated timelines
• Follow up on leads, proposals, and tenders to achieve sales closure and revenue targets
• Manage and develop relationships with key and strategic customer accounts
• Act as the primary point of contact for assigned customers and ensure service satisfaction
• Understand customer requirements and propose tailored, value-added service solutions
• Drive contract renewals, customer retention, and account growth
• Identify opportunities for system upgrades, retrofits, optimization, and equipment replacement
• Provide basic technical recommendations for ACMV systems and performance improvement initiatives
• Coordinate with internal service, engineering, and operations teams to develop cost-effective solutions
• Ensure smooth handover from sales to service execution
• Maintain accurate sales records, forecasts, and reporting

Requirements:

• Minimum 3 to 5 years of experience in service sales, technical sales, or within the ACMV industry
• Basic knowledge of HVAC/ACMV systems such as AHU, chilled water systems, and CRAC units
• Strong communication, negotiation, and interpersonal skills
• Self-motivated, results-oriented, and able to work independently
• Experience in managing key or enterprise accounts is an added advantage
• Exposure to data centers, commercial buildings, or mission-critical facilities is an added advantage
• Familiarity with service contracts, maintenance operations, and enterprise sales is an added advantage

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Yang Soon Meng

EA Personnel Reg. no.:R25157469

EA License no.: 07C5771

Field Service Engineer

• Office Location: Kaki Bukit, Singapore
• Working Hours: Mon – Fri 8.30am – 5.00pm
• Monthly Salary: Base up to $3000 + Allowance + AWS + Variable Bonus (VB)
• Employment Type: Contract

Company Overview

The company is a well-established global leader providing advanced production systems and technical services in the printed circuit board and semiconductor industry. The company uses cutting-edge Japanese technology and offers strong opportunities for learning and career growth.

Responsibility

• Install, configure, and maintain production machinery at local and regional sites.
• Diagnose and resolve equipment issues to ensure optimal performance and minimize downtime.
• Manage spare parts inventory to support timely and effective maintenance activities.
• Travel domestically and internationally for project assignments, training, and technical support.
• Collaborate with clients and internal teams to troubleshoot and resolve technical challenges efficiently.
• Maintain accurate documentation of service activities and provide regular updates to stakeholders.
• Comply with all safety regulations, workplace procedures, and environmental protocols to ensure a safe working environment.

Requirements

• Diploma or equivalent in Electronics/Electrical/Microelectronics Engineering or related fields
• Frequent overseas travel for training and service assignments may be required; candidates with flexibility to travel will be viewed favorably.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Role Overview

We are seeking a proactive and customer-centric Service Desk Engineer to deliver first-line technical support across enterprise IT environments. This role is the frontline of IT service excellence, ensuring seamless end-user experience, rapid incident resolution, and strict SLA performance.

Key Responsibilities

• Provide L1 and L2 technical support for desktops, laptops, mobile devices, and business applications
• Diagnose and resolve issues related to Windows, Microsoft 365, email, VPN, printers, and network connectivity
• Manage incident and service request tickets via ITSM tools with full documentation
• Perform user account administration in Active Directory and Azure AD
• Support onboarding, offboarding, and asset deployment activities
• Escalate complex technical issues to infrastructure and application teams
• Maintain strong communication with users on ticket status and resolution progress
• Ensure compliance with security, audit, and operational procedures
• Participate in shift rotation and standby support when required

Required Technical Skills

• Strong troubleshooting experience in Windows 10 and 11 environments
• Hands-on exposure to Microsoft 365, Outlook, Teams, and OneDrive
• Basic network knowledge including LAN, WAN, DNS, and VPN
• Familiarity with ITSM platforms such as ServiceNow, Remedy, or equivalent
• Basic knowledge of Active Directory and endpoint management tools
• Experience supporting hardware, printers, and mobile devices

Qualifications and Experience

• Diploma or Degree in Information Technology or related discipline
• Minimum 1 to 3 years of service desk or IT support experience
• Fresh graduates with strong technical aptitude are welcome to apply

Core Competencies

• Strong customer service and communication skills
• High sense of ownership and accountability
• Ability to thrive in fast-paced support environments
• Structured problem solving and documentation discipline
• Team-oriented with strong learning agility

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Responsibility:

· Support installation activities in Customer Site

· Support on customer requirement and problem solving

· Perform and maintain proper documentation

· Manage all aspects of the product or project implementation

· Communicate with department manager update on operation & sales progress

· Support on line issue, provide necessary on-site support, troubleshooting, service and repair of customer's semiconductor equipment

· Perform and maintain proper documentation

Requirements:

· Comfortable with 12hrs fixed/rotating shift

· Good communication and interpersonal skills

· Min 0-2 yrs relevant experience

· Min Nitec/Diploma in related field

Job Description & Requirements

iO3 is a fast-growing maritime technology company deliveringadvanced digital solutions and satellite connectivity to modern fleetsworldwide. Operating at the intersection of shipping, IT, and next-generationconnectivity, we support shipowners and operators in modernizing vesseloperations, improving reliability, and staying ahead of regulatory and cyberrequirements.

We are seeking an IT Support Engineer to support ourexpanding customer base in a high-impact, fast-moving environment. This roleplays a key part in delivering responsive, high-quality support across complexmaritime IT and connectivity environments deployed globally.

As an IT Support Engineer, you will be hands-on in providingday-to-day technical support for vessels. You will handle incidenttroubleshooting and rectification, support onboard hardware and software, andassist with vessel onboarding and system deployments. Working closely withinternal teams, you will help ensure issues are resolved efficiently,consistently, and in line with service expectations.

Job Scope:

1. Ensure vessel IT support requests are promptly addressed,coordinating with vendors when necessary to resolve issues.

2. Act as the primary point of escalation for technicalsupport calls and emails from vessels regarding computer, application, andconnectivity issues.

3. Oversee the setup, installation, and configuration ofonboard computers, software, and network infrastructure (up to Level 2).

4. Maintain accurate network infrastructure documentationfor each vessel.

5. Provide remote assistance to vessels, coordinating acrosstime zones to ensure timely support.

6. Diagnose and guide the resolution of network, hardware,and software issues.

7. Maintain inventories of hardware and software across thefleet.

8. Assist in ensuring timely quotation, procurement, anddelivery of IT equipment to vessels.

9. Support project preparation and deployment to meetcustomer requirements, providing technical input and guidance to the team.

10. Gain exposure to and oversee support for other ITsegments, including OT equipment, CCTV, WiFi infrastructure, and satellitecommunications.

Requirements:

1. Physically fit to board vessels for site support (a fewdays per month); onboard allowance provided.

2. Proficient in Level 1 networking, Windows OS, MS Office,WiFi networking, network infrastructure, firewalls, VLANs, routing, Outlook,and NAS/cloud management.

3. Flexible to work irregular hours, including weekends andpublic holidays, depending on vessel schedules.

4. Able to work independently, with strong attention todetail in preparing proper documentation for work completion.

5. Highly motivated, keen to learn, and driven to excel.

6. Singaporeans or Singapore PR only

• Global leader in precision cooling solutions
• Fastest‑growing data centre markets in the world

About Our Client

Our client is a globally established provider of precision air‑conditioning and mission‑critical cooling solutions, backed by strong engineering heritage and decades of industry expertise. The organization supports data centers, commercial buildings, and critical environments across Asia, delivering energy‑efficient systems and comprehensive service solutions with a strong focus on reliability, sustainability, and long‑term customer partnerships.

Job Description

Service Sales & Account Management

• Promote and sell service solutions, including preventive and corrective maintenance contracts, annual service agreements, spare parts, and repair services
• Prepare, submit, and follow up on quotations, proposals, and tenders within defined timelines
• Conduct site visits and system assessments to identify service and upgrade opportunities
• Manage and grow relationships with key and strategic customer accounts
• Act as the primary point of contact for assigned customers
• Understand customer needs and propose tailored service and maintenance solutions
• Drive contract renewals, customer retention, and account growth
• Engage stakeholders across technical, operational, and commercial teams to support sales closure

Technical Solutioning & Project Sales

• Provide basic technical support and recommendations for ACMV systems
• Identify opportunities for system upgrades, retrofits, and performance optimization
• Work with internal teams to develop practical and cost‑effective solutions
• Support customers with system improvement and efficiency initiatives
• Identify and pursue replacement or upgrade opportunities for existing equipment
• Assist in preparing proposals for retrofit and improvement projects
• Coordinate with internal and external stakeholders for costing and execution planning

Internal Coordination & Reporting

• Work closely with service, engineering, and operations teams to ensure smooth handover from sales to service delivery
• Maintain accurate sales records, forecasts, and reports

The Successful Applicant

• Diploma or Degree in Mechanical Engineering, Building Services, or a related field
• 3-5 years of experience in service sales, technical sales, or within the ACMV industry
• Basic working knowledge of HVAC/ACMV systems (e.g., AHU, chilled water systems, CRAC units)
• Strong communication, negotiation, and interpersonal skills
• Self‑motivated with a results‑oriented mindset

What's on Offer

This is a fantastic opportunity for a motivated Service Sales Engineer to join a growing organization within the ACMV industry, where you will play a key role in driving service revenue, managing strategic accounts, and delivering long‑term lifecycle solutions. The role offers strong exposure to mission‑critical environments, cross‑functional collaboration, and the chance to make a visible impact while building trusted customer partnershi

Contact

Tiffany Wong (Lic No:R22110815 / EA no: 18S9099)

Quote job ref

JN-042026-6991231

Phone number

+65 6416 9801

Michael Page International Pte Ltd | Registration No. 199804751N   

Location: Science Park
Salary: up to 2.8k
Need to have Class 3 experience

Job Scope:

Support start-up, contract maintenance and other service activities with emphasis on safety and protection.

• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.

• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.

• Manage all orders efficiently until fulfilment stage, by working closely with Service team.

• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.

• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.

• To provide support to other service activities that may be assigned in the course of work

• Effective communication of technical information to employees, customers and external parties in an accurate and concise manner in both a written and verbal media.

• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

Responsibilities:

• Carry out routine maintenance and troubleshooting of chiller systems to ensure reliable operation and optimal efficiency.
• Deliver professional customer support by responding promptly to client queries and issues related to chiller operations and maintenance.
• Diagnose and rectify mechanical, electrical, and control system faults with effective corrective actions.
• Advise and educate clients on proper operating and maintenance practices to extend equipment lifespan.
• Prepare clear and detailed service reports, including work performed, findings, and improvement recommendations.
• Perform commissioning for new chiller installations, ensuring systems are correctly installed and operate according to specifications.
• Coordinate with clients, agents, and contractors to verify system performance and compliance with technical requirements.
• Build strong working relationships with contractors to promote teamwork and effective problem-solving.
• Share technical knowledge with contractors to enhance processes and overall service quality.
• Comply strictly with workplace safety regulations and procedures during all service activities.
• Conduct safety briefings to ensure all parties are aware of and adhere to safety responsibilities.
• Operate in various site environments, including outdoor and plant room settings.
• Perform field-based duties with regular travel to customer locations.
• Provide standby support and respond to chiller breakdowns when assigned.

Qualifications:

• Diploma or higher qualification in Engineering, preferably in Electrical or Mechanical disciplines.
• 3–5 years of hands-on experience in chiller maintenance, commissioning, or related HVAC roles.
• Certified in Building Construction Supervisors Safety Courses or equivalent safety training.
• Strong technical expertise in chiller systems, HVAC fundamentals, and electrical control systems.
• Demonstrated problem-solving ability with strong attention to detail.
• Effective communication and interpersonal skills to work well with clients and internal teams.
• Capable of working independently while managing time and priorities efficiently.
• Consistently meet maintenance schedules and ensure all tasks are completed on time.
• Proven ability to accurately diagnose and repair chiller system faults through systematic assessments.
• Maintain a high level of professionalism and technical competence in all customer engagements.
• Communicate clearly and promptly with customers on service progress, timelines, and updates.
• Provide clear explanations of work performed and practical recommendations for future maintenance.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070