about the company.
A leading global digital transformation consultancy and technology services provider, recognized for delivering high-scale enterprise service management solutions and cloud-native integrations for major organizations within Singapore’s public and private sectors.
about the job.
Take a strategic leadership role in architecting and managing enterprise-grade cloud applications to ensure seamless service delivery and system stability.
Act as the primary subject matter expert for specialized customer engagement modules, driving the configuration and support of SaaS application features.
Lead cross-functional teams and facilitate high-level technical meetings to ensure alignment on complex project deliverables and architectural goals.
Oversee the end-to-end release management lifecycle, utilizing standard APIs and low-code platforms to adapt system functionalities to business needs.
Provide high-level technical decision-making and problem-solving support for immediate and adjacent project teams to resolve integration bottlenecks.
Conduct rigorous testing and validation of application components to guarantee superior quality, reliability, and an enhanced user experience.
skills and experience required.
Master-level technical proficiency in ServiceNow Customer Service Management (CSM) is mandatory.
Proven experience in a leadership or lead engineer capacity, with a track record of managing technical teams and contributing to key architectural decisions.
Advanced expertise in SaaS Testing, Packaged Application Integration, and Software Platforms.
Strong competency in Packaged Development Estimating to support accurate project scoping and resource allocation.
Demonstrated ability to mentor junior engineers and implement industry best practices in application development and continuous system improvement.
Please click on the 'apply' button to apply online. For more information, please reach out to CONSULTANT NAME. (EA: 94C3609 / CONSULTANT CEI NUMBER)
