We are seeking an experienced and proactive Superior to lead a team, oversee daily operations, ensure service/process excellence, and drive team performance. This role is critical for maintaining operational efficiency and supporting business growth in Singapore.
Key Responsibilities
Supervise a team of [X] staff, including daily task allocation, performance monitoring, and coaching
Ensure compliance with company policies, safety standards, and regulatory requirements in Singapore
Manage operational workflows, resolve on-site issues, and optimize processes to meet KPIs
Collaborate with cross-functional teams (HR, Operations, Sales) to align with business objectives
Prepare daily/weekly reports, track team performance, and implement improvement initiatives
Train new team members on job procedures, systems, and service standards
Handle customer/stakeholder inquiries and escalations in a professional manner
Maintain a safe, productive, and positive working environment for the team
Requirements
Diploma / Bachelor’s Degree in Business Administration, Operations Management, or a related field
Minimum [3–5] years of relevant working experience in a supervisory/team lead role in [industry, e.g., F&B, Retail, Logistics, Admin, Services]
Proven track record in team management, operational oversight, and process improvement
Strong leadership, communication, and problem-solving skills in English (written & spoken)
Familiarity with Singapore workplace regulations and employment practices
Proficiency in MS Office (Excel, Word, PowerPoint) and basic operational software
Ability to work flexible hours (including weekends/shift work if required)
Singaporeans, PRs, and eligible foreign candidates are welcome to apply
What We Offer
Competitive fixed monthly salary (SGD 3,000 – 5000)
Annual performance bonus, medical benefits, and annual leave
Opportunities for career advancement and skills training
Stable working environment in a reputable Singapore-based company