Total 439 software engineer job vacancies in Art / Design / Entertainment category

Job Summary

Position: Senior Design Engineer (Civil & Structural) for Good Class Bungalows

Responsibilities

• Design Engineering: Perform civil and structural engineering design for Good Class Bungalows, ensuring compliance with standards and project requirements.
• Structural Analysis: Analyze structural components using engineering software to validate design integrity and ensure safety.
• Code Compliance: Apply BS/EU codes of practice to develop compliant structural designs.
• Concept Design: Create structural concepts focused on economic efficiency to optimize resource use and project feasibility.
• Reporting: Report project progress and technical findings clearly to the Project Director and management.

Required Competencies and Certifications

• Education: Minimum Bachelor’s Degree in Civil & Structural Engineering or equivalent recognized by the Professional Engineering Board of Singapore.
• Experience: At least 5 years of relevant working experience in civil and structural engineering design.
• Compliance: Proficient in applying local design standards and codes throughout project execution.
• Software Skills: Proficient in engineering design software, including Tekla , Staad, Plaxis, Esteem, Midas, AutoCad, GStar, etc.
• Professional Status: Registered Professional Engineer (PE) status will be considered for company equity shares.

Preferred Competencies and Qualifications

• Independence: Ability to work independently with a self-motivated, proactive approach to resolving design challenges.
• Innovative Design: Demonstrated passion for innovative design and creation within civil and structural engineering.
• Collaboration: Effective communication skills and a positive attitude for collaboration across multidisciplinary teams.

Design Engineer (Civil & Structural) - LTA Project

• Industry: A1 Main Contractor - Korean MNC

• Office is near Jurong East MRT, Singapore

• 5.5 Days Alternate Saturday, 8am-6pm / 8am-12pm

• Salary: $3,500 - $6,000 + Bonus

• Degree in Civil Engineering or related discipline.

• Minimum 5 years of engineering experience.

• At least 3 years of experience in civil & structural or architectural design for LTA MRT projects.

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Design Engineer role

Summary: We are seeking an experienced Design Engineer (Civil & Structural) to support major LTA MRT projects, work closely with the Design Manager and project teams to ensure timely, accurate, and compliant design throughout the project lifecycle.

Job Description

• Assist the Design Manager and oversee the overall progress of design works on site.

• Manage drawing submission schedules in line with planned construction progress.

• Coordinate and review all design matters with LTA, authorities, consultants, and subcontractors.

• Provide technical solutions and offer design advice to internal teams.

• Manage and control design deliverables related to BIM, Technical, contractual, and cost requirements.

• Review subcontractors' shop drawings to ensure compliance with the design specifications and project standards.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Job Summary

You will design and develop electrical switchboards, consoles, and control panels that meet customer specifications and company standards, collaborating with clients and internal teams to ensure technical accuracy and quality compliance.

Responsibilities

• Prepare material requisition lists aligned with job requirements to support production planning
• Design electrical switchboards, consoles, and control panels according to customer specifications and company standards to deliver functional and compliant solutions
• Develop and submit approval drawings, shop drawings, final drawings, short circuit calculations, and instruction manuals for client approval and shop floor production
• Coordinate technical requirements and participate in discussions with clients and consultants to ensure alignment and resolve issues
• Communicate changes in technical requirements to Sales & Marketing Department to support claims for additional costs and time adjustments
• Review and follow up on design and shop drawings with production departments to ensure accuracy and feasibility
• Innovate and improve electrical switchboard, console, and control panel designs focusing on quality, standards, and cost-effectiveness
• Provide technical advice and backup to Sales & Marketing Department to support contract acquisition
• Adhere to design control, documentation, data control, and quality system procedures within the Total Quality Management System
• Execute additional responsibilities as assigned by superiors to support team and project objectives

Required competencies and certifications

• Diploma or Degree in Electrical Engineering or related field

Preferred competencies and qualifications

• Knowledge of AutoCAD or SolidWorks software for design purposes

Other Information

• Working Hours: Mon-Fri, 8:15am-5:45pm
• Company Transport: Boon Lay, Bukit Batok, Choa Chu Kang
• Annual Leave: 14 days
• Application: Interested candidates may apply via the APPLY NOW link or send application and resume in MS Word format to tioman009@gmail.com or WhatsApp to 8767 9648
• Recruiter: K N Tan
• Registration Number: R1768143
• EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)
• Reference: R: N12OPT30

My Client:

My client is a global technology company focused on advanced semiconductor and high-performance computing systems. The engineering team is dedicated to building next-generation ASIC solutions across advanced process nodes, supporting large-scale compute-intensive applications.The team operates in a highly technical and fast-paced environment, with strong emphasis on physical implementation, performance optimization, and full-chip delivery. They are currently expanding their physical design team to support growing project demands across advanced nodes.

Job Responsibilities:

• Perform end-to-end physical design implementation from netlist to GDSII for advanced ASIC projects.
• Work on key stages including floorplanning, power planning, placement, clock tree synthesis (CTS), routing, and optimization.
• Drive timing closure across MMMC scenarios, including setup/hold fixing, clock optimization, and ECO implementation.
• Conduct physical verification and signoff tasks (DRC, LVS, IR drop, EM analysis) to ensure tape-out readiness.
• Optimize power, performance, and area (PPA) through iterative design improvements.
• Collaborate closely with front-end design, DFT, and signoff teams to resolve integration and late-stage issues.
• Contribute to design methodology improvements and automation through scripting and tooling enhancements.

Job Requirements:

• Bachelor’s degree or above in Microelectronics, Electronic Engineering, or related fields.
• Understanding of physical design flow and IC development process.
• Familiarity with PnR tools such as ICC2, Fusion Compiler, or Innovus.
• Knowledge of timing analysis, power optimization, and physical verification concepts.
• Basic scripting skills (TCL / Python / Shell) for automation is a plus.
• Strong learning ability and willingness to work in advanced technology environments.

What They Offer:

• Opportunity to work on cutting-edge semiconductor projects at advanced technology nodes.
• Exposure to full-chip design flow and large-scale ASIC development.
• Competitive compensation and long-term growth opportunities.

About Us

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

If it sounds like your next move, please don’t hesitate to apply. Kindly note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

www.dadaconsultants.com

EA Registration Number: R26160730

Business Registration Number: 201735941W. Licence Number: 18S9037

My Client:

My client is a fast-growing global technology company building high-performance chip systems for large-scale computing applications. The engineering team focuses on digital front-end design and verification, delivering robust and scalable ASIC solutions.The team works in a highly collaborative and engineering-driven environment, combining RTL design, verification methodologies, and system-level optimization. They are currently expanding their front-end engineering team to support next-generation chip development.

Job Responsibilities:

• Design and implement RTL modules using Verilog/SystemVerilog for ASIC/SoC projects.
• Develop and execute verification plans, including testbench development using UVM methodology.
• Perform functional verification, debugging, and coverage analysis to ensure design correctness.
• Participate in SoC integration, testability (DFT) design, and overall front-end development flow.
• Collaborate with architecture, physical design, and software teams to ensure seamless integration.
• Contribute to automation and tooling improvements using scripting languages.

Job Requirements:

• Bachelor’s degree or above in Electrical Engineering, Computer Engineering, or related fields.
• Understanding of digital design fundamentals and IC development flow.
• Familiarity with Verilog/SystemVerilog and basic RTL design concepts.
• Exposure to verification methodologies (e.g., UVM) is a plus.
• Basic scripting skills (Python / Shell) preferred.
• Strong analytical thinking, problem-solving ability, and learning agility.

What They Offer:

• Opportunity to work on advanced ASIC/SoC projects with real-world impact.
• Exposure to both design and verification in a full front-end flow.
• Clear career progression in chip design and verification domains.

About Us

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

If it sounds like your next move, please don’t hesitate to apply. Kindly note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

www.dadaconsultants.com

EA Registration Number: R26160730

Business Registration Number: 201735941W. Licence Number: 18S9037

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

We are seeking a highly experienced and strategic Solution Architect to join the Government Digital Solutions Business Unit (BU), overseeing the design and delivery of enterprise-grade digital solutions for Singapore’s Whole-of-Government (WOG) customers. This role requires a blend of architectural leadership, deep technical expertise, and strong collaboration with enterprise software OEMs (ServiceNow, SAS, Elastic, AWS, Azure, Google, and more).

As the Solution Architect, you will lead the technical solutioning for major government transformation projects, working closely with cross-functional teams to create scalable, reusable, and modular architectures. You will ensure seamless integration of enterprise platforms, drive innovation with AI-enabled solutions, and support the digital government vision of Singapore.

Be Part of Our Success

Strategic Leadership & Solution Design

• Lead the solution architecture design for enterprise-grade digital applications, including workflow systems, case management, portals, and data platforms.
• Align solutions with Singapore's digital government frameworks, such as GCC, Zero Trust, and IM8, ensuring compatibility and security.
• Ensure that solutions are scalable, reusable, modular, and support the government's digital transformation goals.
• Collaborate with the BU leadership team to define technical strategy, roadmap, and deliverables.

OEM Partnerships & Platform Integration

• Work closely with enterprise software OEMs to design, co-create, and integrate solutions that are aligned with both external and internal architecture standards.
• Oversee integrations of third-party platforms, ensuring seamless operation within the government’s existing technology stack.
• Ensure that the solutions are aligned with the evolving needs of government stakeholders and adhere to strict security and compliance requirements.

Programme Delivery Excellence

• Lead the technical delivery for complex, multi-agency systems integrations, offering guidance on problem-solving and addressing technical escalations.
• Oversee the technical aspects of solution deployment and go-live, ensuring smooth handover to support teams.

Customer & Stakeholder Engagement

• Act as a trusted technical advisor to senior government stakeholders, ensuring that solutions align with their strategic goals and digital transformation agenda.
• Maintain relationships with external customers, partners, and key stakeholders to ensure that the business unit’s solutions consistently deliver value.

Qualities We Value

• 10+ years of proven leadership in solution architecture, enterprise software delivery, public-sector projects, or digital transformation.
• Strong experience designing and delivering enterprise application platforms, with an emphasis on complex systems integration and multi-agency solutions.
• Extensive experience in building and nurturing partnerships with enterprise software providers (OEMs).
• Deep understanding of government frameworks, cloud platforms (AWS, Azure, GCP), security standards, and enterprise integration.
• Agile and DevSecOps certifications (e.g., Scrum Master, SAFe, PMP) are preferred.
• Experience with AI-enabled solutions, cloud-based platforms, and digital transformation initiatives is a plus.

• Strategic Leadership & Vision: Ability to define and execute long-term technical strategies and architectural visions.
• Solution Design & Governance: Expertise in managing complex solution designs and ensuring architecture standards are met.
• Stakeholder Management: Strong ability to engage with government stakeholders, ensuring alignment with strategic goals.
• OEM Partnership Management: Proven experience working with enterprise software vendors, managing relationships, and co-developing solutions.
• Results-Oriented & High Integrity: Proven track record of driving business outcomes while maintaining accountability and transparency.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

• Responsible for accuracy of design drawings and material take off.
• Understand the design requirements from clients and various rules.
• Liaise with clients and vendors on design and fabrication issues.
• Prepare design/shop drawings and material take off.

Qualification

• Min. diploma in structural/marine/architecture/civil/industrial design
• Min. 3 years of design experience
• Proficient in AutoCAD 2D
• 3D modelling experience in AutoCAD 3D, Autodesk Inventor/Revit or Tekla is preferred
• Design experience in aluminium structures, curtain wall or wall cladding system will be an added advantage
• An effective team player, problem solver and self-motivated
• Good written and spoken English

Technical Job Responsibilities:

1. Ability to independently liaise with clients, analyze client requirements, and produce corresponding technical outputs (proposals, technical documents, etc.).

2. Organize and coordinate the technical team to carry out technical work for the project at various stages.

3. Familiar with the scope of work for project system integration.

4. Participate in the preliminary and final reviews of project design proposals, providing professional technical opinions.

5. Stay updated on technical trends within the field.

6. Other tasks assigned by senior management.

Qualifications:

1. Experience & Education: Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, or a related field; minimum of 5 years of relevant work experience; experience in the same industry is preferred.

2. Knowledge & Skills:

· Proficient in overall logistics system processes.

· Expertise in the specifications and integrated design of logistics system projects.

· In-depth knowledge of logistics system equipment performance, standards, and development trends.

· Familiar with mechanical design principles, machining processes, and the design, development, manufacturing, and testing processes of mechanical products.

· Understanding of the application principles of electrical control systems and information systems.

· Possesses unique insights into technology.

· Skilled in using AutoCAD and office software.

3. Abilities & Attributes:

· Strong innovation, coordination, and problem-solving skills.

· Responsible, meticulous, rigorous, and proactive in work.

· Integrity and good professional ethics.

· Excellent communication, market analysis, independent judgment, and problem-solving abilities.

In this role you will be part of a world-class IC design team responsible for the development and deployment of software solutions for a revolutionary computing system, which will reduce the energy consumption of AI processing by two orders of magnitude over conventional digital solutions. This will completely disrupt the AI IoT landscape. It is based on our unique computing memory device with multi-bit-level capacity per cell, which is non-volatile with excellent retention and endurance. We offer a very competitive compensation, commensurate with experience, and a full benefits package including insurance, paid time off, and more.

Multiple job openings including Engineer, Senior Engineer, etc. position levels and salary are determined by background and experience.

Responsibilities:

• Collaborate with design engineers and architects to define, document and implement detailed test plans for the SoC design verification
• Build and maintain infrastructure/environment for automation verification of SoC architecture, function and performance
• Develop reusable testbench, constrained-random/directed test cases, and verification associated behavioural modules for both block levels and system levels.
• Develop regression strategy, methodology and tools(scripts). Define and measure the function coverage. Close verification holes for design releases and tape-out
• Work with design engineers to debug and identify root causes of simulation failure
• Support test engineers for post-silicon validation
• Mentor and coach junior engineers. Drive verification efficiency

Requirements:

• MS with 4+ years of relevant experience or PhD in Electrical Engineering, Computer Engineering, Computer Science or related degree
• In depth knowledge of UVM/OVM, Semiformal Verification, assertion-based verification as well as hardware and software co-verification methodology
• Extensive experience of building verification infrastructure, test planning, coverage closure, testbench and test cases development for function/performance verification
• Proficient experience with Verilog, System Verilog, Python/Perl/TCL/Shell scripting, C/C++, System C and industry mainstream ISAs assembly coding
• Familiarity with MIPI, AMBA (APB/AHB/AXI) bus protocol, RISC-V/ARM or DSP core
• Experience in verifying designs at both RTL level and post-P&R gate level
• Ability to work in a startup environment, and to work both independently and as a team player with the ability to provide technical leadership to other members of the engineering team

Experience in one or more of the following areas considered a strong plus:

• Working knowledge of AI/ML Computing, GPU, ISP architectures and accelerators
• Experience in verifying mix-signal design and interface of digital and analog
• Experience of design verification for high-speed IO such as PCIE and DDR

Responsibilities

• Carry out civil / structural design (knowledge in steel structure preferred).
• Design temporary and permanent civil engineering works to meet project requirements.
• Providing technical advice
• Perform structural analysis and design of buildings to ensure safety and compliance
• Coordinate project documentation and submissions to local authorities during design and construction phases.Liaise effectively with clients, consultants, and authorities to resolve technical issues and facilitate project progress
• Utilize STAAD-Pro, PLAXIS software to perform engineering analyses and design tasks

Required competencies and certifications

• Degree in Civil Engineering.

Preferred competencies and qualifications

• Min 4 years of experience in civil engineering design
• Proficiency in STAAD-Prosoftware

Technical Job Responsibilities:

1. Ability to independently liaise with clients, analyze client requirements, and produce corresponding technical outputs (proposals, technical documents, etc.).

2. Organize and coordinate the technical team to carry out technical work for the project at various stages.

3. Familiar with the scope of work for project system integration.

4. Participate in the preliminary and final reviews of project design proposals, providing professional technical opinions.

5. Stay updated on technical trends within the field.

6. Other tasks assigned by senior management.

Qualifications:

1. Experience & Education: Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, or a related field; minimum of 5 years of relevant work experience; experience in the same industry is preferred.

2. Knowledge & Skills:

· Proficient in overall logistics system processes.

· Expertise in the specifications and integrated design of logistics system projects.

· In-depth knowledge of logistics system equipment performance, standards, and development trends.

· Familiar with mechanical design principles, machining processes, and the design, development, manufacturing, and testing processes of mechanical products.

· Understanding of the application principles of electrical control systems and information systems.

· Possesses unique insights into technology.

· Skilled in using AutoCAD and office software.

3. Abilities & Attributes:

· Strong innovation, coordination, and problem-solving skills.

· Responsible, meticulous, rigorous, and proactive in work.

· Integrity and good professional ethics.

· Excellent communication, market analysis, independent judgment, and problem-solving abilities.

Job Description

• Industry/ Organization Type: Manufacture of Electrical Power Distribution, Control and Automation Systems
• Position Title: Electrical Design Engineer / Senior Electrical Design Engineer
• Working Location: Tuas Crescent (Transportation Provided)
• Working Hours: Monday – Friday, 8.15am – 5.45pm
• Salary Package: Basic + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Lead major projects within the Design Department, accountable for the full project lifecycle and team results.
• Plan, assign, and supervise design tasks; mentor and guide the design team.
• Review and approve drawings and technical documents from the team.
• Ensure proper implementation of design controls and maintain quality standards.
• Prepare material requisition lists for projects.
• Design electrical switchboards, control panels, and consoles per client requirements and company standards.
• Create and submit approval/shop/final drawings, short circuit calculations, and instruction manuals.
• Coordinate with clients and consultants regarding technical requirements; participate in technical meetings as needed.
• Communicate technical changes and variations to Sales & Marketing for claims or contract adjustments.
• Liaise with production to follow up on design and shop drawings.
• Support Sales & Marketing with technical input and backup for contract bidding.
• Continuously improve department workflow to increase efficiency and reduce waste.
• Follow and enforce Quality Management System procedures.
• Carry out other tasks as directed by supervisors.

APPLY NOW!!!

• Diploma or higher in Electrical Engineering.
• Minimum 3 years of relevant experience.
• Experience in switchboard/panel design (marine or industrial) is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78314 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Manufacture of Electrical Power Distribution, Control and Automation Systems
• Position Title: Electrical Design Engineer / Senior Electrical Design Engineer
• Working Location: Tuas Crescent (Transportation Provided)
• Working Hours: Monday – Friday, 8.15am – 5.45pm
• Salary Package: Basic + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Lead major projects within the Design Department, accountable for the full project lifecycle and team results.
• Plan, assign, and supervise design tasks; mentor and guide the design team.
• Review and approve drawings and technical documents from the team.
• Ensure proper implementation of design controls and maintain quality standards.
• Prepare material requisition lists for projects.
• Design electrical switchboards, control panels, and consoles per client requirements and company standards.
• Create and submit approval/shop/final drawings, short circuit calculations, and instruction manuals.
• Coordinate with clients and consultants regarding technical requirements; participate in technical meetings as needed.
• Communicate technical changes and variations to Sales & Marketing for claims or contract adjustments.
• Liaise with production to follow up on design and shop drawings.
• Support Sales & Marketing with technical input and backup for contract bidding.
• Continuously improve department workflow to increase efficiency and reduce waste.
• Follow and enforce Quality Management System procedures.
• Carry out other tasks as directed by supervisors.

APPLY NOW!!!

• Diploma or higher in Electrical Engineering.
• Minimum 3 years of relevant experience.
• Experience in switchboard/panel design (marine or industrial) is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78314 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Senior Solution Architect (Enterprise Software)

Our Client is looking for an Senior Solution Architect to define, lead, and evolve the architectural strategy of complex, enterprise solution grade applications. You will be instrumental in ensuring the scalability, security, performance, and maintainability of our software solutions, while also guiding development teams and influencing technology direction.

Requirements:

• Lead end-to-end enterprise solution design and implementation.
• Strong in enterprise solution and application architectural design and implementation.
• Develop architecture blueprints, high-level design, and technology stack recommendations that balance scalability, security, and cost efficiency.
• Define and maintain software architecture standards, reusable components, and development guidelines.
• Good in DevSecOps and Software/ Application Architect.

Requirements:

• Experience in Enterprise Software and Application design and implementation.
• Experience in Large-scale Public sector or Mission-critical projects
• Agile, DevSecOps, and CI/CD practices with practical experience integrating software quality, automation, and Cloud infrastructure.
• Software performance tuning, scalability, security compliance, and resilience engineering.
• Good knowledge of Cloud Platform (GCC, AWS, Azure)
• Possess Government domain experience (preferred).
• Min. 8 years of Enterprise Software Solution Design and Implementation experience.
• Lead cross-functional technical teams and manage complex stakeholder expectations.
• Singaporean Only

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

Kelvin Lee(Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support
• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers