Total 2,548 analyst job vacancies

Responsibilities:

• Provide 24x7 production support onsite / offsite.
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries.
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix.
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release.
• Follow up on defect and incident closure and meet incident closure KPI.
• Share production defect support learning with QA team and development team to improve application .quality and minimize future defects.
• Make sure system availability as per respective agreed SLA.
• Support EOD batch run.
• Perform annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release.
• Ensure application documentation is properly updated for each production release.

Requirements:

Must have:

• Bachelor’s degree of Computer Science/IT or Engineering.
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support.

Good to have:

• Understanding of ITIL, SDLC, FI/Banking domain knowledge.
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc..
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc..

Essential technical skill:

• Strong proficiency of OS/400 system, RPG, COBOL language.
• Plus point – good experience in Silverlake banking system.
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB.

about the company.

A prominent global technology services firm recognized for driving digital transformation across various industries.

about the job.

Step into a pivotal technical role where you will design and implement robust, secure modern infrastructure landscapes to support enterprise applications.

• Create comprehensive technical documentation for system architecture blueprints and maintain governance records.

• Build, configure, and manage scalable deployment and production environments leveraging automated configuration tooling.

• Develop, monitor, and optimize continuous deployment models incorporating advanced security scanning pipelines.

• Facilitate integration protocols with third-party networks and upstream vendor environments.

• Deploy core system operational strategies, including centralized logging framework architectures, telemetry metrics, and data recovery plans.

skills and experience required.

• Fundamental competency with open-source operating system environments and command-line interfaces.

• General knowledge of enterprise networking topologies, protocol suites, and cloud access controls.

• Ability to develop automated scripts for utility orchestration and task optimization.

• Conceptual knowledge of platform automation systems and environment provisioning frameworks.

• Familiarity with code validation, build pipelines, and automated release cycles.
  esponsibilities: As a Technology Architect Analyst, you will:

  Document architecture designs and maintain up-to-date records.

  Setup and maintain development and production environments using Infrastructure as Code

  Setup and maintain DevSecOps pipeline

  Support external integration activities

  Implement system operations capabilities; e.g. logging & monitoring, backup & restore

  Train the client on above

  Requirements:

  Basic understanding of Linux

  Basic understanding of networking & security concept

  Basic scripting

  Basic knowledge of Infrastructure / Configuration as Code (Terraform and Ansible preferred)

  Basic familiarity of CI/CD tools

  Basic knowledge of AWS

  Comments for Suppliers:

  Prefer local candidates

  working location: Suntec Office/ Bedok

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan . (EA: 94C3609 / R1440037)

The Operations Process Analyst is responsible for supporting day-to-day service operations across Singapore and Emerging Markets while driving operational efficiency through data analysis, process optimization, and performance monitoring.

This role ensures smooth execution of service operations, including logistics and supply chain activities, while providing actionable insights to improve productivity, service quality, and overall business performance.

Key Responsibilities

1. Service Operations Execution

• Support daily service operations across Singapore and Emerging Markets, ensuring smooth end-to-end case handling and service delivery
• Coordinate logistics and supply chain activities for service parts, including inbound and outbound movements
• Manage inventory to be in line with global targets
• Partner with field service teams to support planning, dispatch coordination, and timely service execution
• Ensure adherence to operational procedures, service standards, and compliance requirements

2. KPI Monitoring & Performance Management

• Track and monitor key operational KPIs, including service performance, inventory, backlog, and case resolution timelines
• Perform regular analysis to identify trends, gaps, and areas of underperformance
• Highlight risks and opportunities, and recommend corrective actions
• Prepare dashboards, reports, and insights for weekly and monthly operational reviews
• Support stakeholders with data-driven insights for decision-making

3. Process Improvement & Operational Efficiency

• Analyze service operations processes to identify inefficiencies, bottlenecks, and improvement opportunities
• Drive continuous improvement initiatives to enhance productivity, turnaround time, and service quality
• Standardize processes and best practices across Singapore and Emerging Markets
• Support implementation of new tools, workflows, and operational initiatives
• Contribute to automation and simplification of reporting and operational processes

4. Stakeholder Collaboration

• Work closely with service operations, field service, supply chain, and commercial teams to ensure alignment
• Act as a bridge between operations and analytics, translating business needs into actionable insights
• Support regional and market stakeholders in resolving operational challenges
• Facilitate communication and alignment across cross-functional team
• Support regional projects and act as the key liaison between regional teams and local market stakeholders

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field
• 3–6 years of experience in service operations, supply chain, or operations analytics
• Experience in KPI monitoring and operational performance analysis
• Strong analytical and problem-solving skills with a data-driven mindset
• Good understanding of service operations, logistics, and supply chain processes
• Proficiency in data analysis tools (Excel, dashboards, reporting tools)
• Strong communication and stakeholder management skills
• Ability to work across multiple markets and cross-functional teams
• Experience with systems such as SAP, ServiceMax, or equivalent is an advantage

Role: Business Analyst
Duration: 12 Months (renewable)
Location: Singapore

Job Summary

We are seeking for a Business Analyst with 2–3 years of experience to support business and technology initiatives. You will work closely with stakeholders to gather requirements, improve processes, and assist in delivering system enhancements within the insurance domain.

Key Responsibilities

• Gather, analyze, and document business and functional requirements
• Work with business users and IT teams to understand project needs
• Prepare documentation such as BRDs, FRDs, user stories, and process flows
• Support system enhancement and digital initiatives
• Assist in User Acceptance Testing (UAT), including test case preparation and execution
• Track project progress and follow up on action items
• Identify gaps, risks, and improvement opportunities
• Ensure clear communication between business and technical teams

Requirements

• Bachelor’s degree in Business, IT, or related field
• 2–3 years of experience as a Business Analyst or similar role
• Preferably some exposure to insurance or financial services
• Basic understanding of SDLC (Agile/Waterfall)
• Experience with tools like JIRA, Confluence, Excel, or Visio
• Good analytical and problem-solving skills
• Strong communication and stakeholder coordination skills

Good to Have

• Exposure to insurance systems (policy admin, claims, underwriting)
• Understanding of Singapore insurance regulatory environment
• Experience in UAT coordination or support

About Us

Innovate. Create. Elevate.

At Vertis, we believe innovation starts with people. We design and deliver exceptional digital solutions that elevate our clients' brands and the experiences they create for their customers. Through technology-driven creativity, we enable meaningful business transformation. Our team is made up of capable, confident, and motivated individuals who collaborate, challenge ideas, and grow together.

About the job

We are looking for a passionate and detail-oriented Junior Business Analyst to join our dynamic team. In this role, you will assist in gathering and analyzing business requirements, supporting documentation efforts, and facilitating communication between business stakeholders and technical teams. This is a fantastic opportunity for someone eager to develop their skills in business analysis, digital transformation, and agile methodologies.

Key Responsibilities

• Assist in gathering, documenting, and analyzing business and system requirements.
• Support requirements discussions and workshops with clients and internal teams.
• Collaborate with developers, testers, and project managers to ensure the solution meets business needs.
• Help translate business requirements into clear, concise functional specifications and user stories.
• Participate in system testing, including preparation of test cases and test execution.
• Assist in the preparation of user manuals, training materials, and process documentation.
• Contribute to post-implementation reviews and user feedback sessions.
• Support project teams in the implementation of Agile or SDLC processes.
• Maintain and update documentation in tools such as JIRA and Confluence.
• Participate in research, analysis, and proposal writing for business solutions.

Requirements and Qualifications

• 1–3 years of experience in a Business Analyst or similar role. Fresh graduates are encouraged to apply.
• Up to 2 years of experience in any related roles will be advantageous.
• A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Basic understanding of the Software Development Life Cycle (SDLC) and Agile methodology.
• Strong analytical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Strong attention to detail and willingness to learn.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
• Familiarity with JIRA, Confluence, or similar tools is a plus.

Eligibility Requirement

This is an on-site role based in Singapore and is part of the IMDA Company-Led Training (CLT) Programme. Singapore Citizens and Singapore Permanent Residents are eligible to apply.

Benefits

• Competitive compensation
• Medical & Dental benefits
• International and multicultural working environment
• Training and development opportunities
• Career growth in a fast-growing organisation
• Birthday Leave

Our Hiring Process
After submitting your application, our Talent Acquisition team will review your profile. If your skills and experience align with the role, we'll get in touch to discuss the next steps. Please be cautious of recruitment fraud, only engage with emails from our official that end with @vertis.digital domain.

Vertis is proud to be an Equal Opportunity Employer. We believe that diversity of thought, background, and experience drives innovation and success. That's why we're committed to building and nurturing a team that reflects a wide range of perspectives, abilities, identities, and experiences. At Vertis, every voice matters, and together, we achieve more. We appreciate all applications, however, only shortlisted candidates will be contacted. Thank you for your interest.

The use of artificial intelligence tools, including language models such as ChatGPT, during the interview process is strictly prohibited and will result in the disqualification of your application.

Ensure the accuracy, completeness, and consistency of customer data within the system by performing regular data cleansing, and validation checks. Ensure proper data entry protocols, duplication control, and timely updates, to support reliable reporting and effective decision-making.

Assist and optimize end-to-end customer service and sales workflows to improve efficiency, responsiveness, and overall customer experience. Assist sales manager to identify gaps and implement best practices, standard operating procedures (SOPs).

Assist and coordinate customer engagement by ensuring timely, accurate, and communication throughout the sales cycle. Support quotation process by standardizing templates, improving turnaround time, and ensuring pricing accuracy in agreement and alignment with customer requirements.

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Information Technology team - Singapore

IT Service Management Support provides A&O Shearman (AOS) with an initial point of contact for providing first and second line resolution for IT support calls, requests and reporting. The team manages requests for new services and liaises with other areas of IT to resolve issues with existing systems and hardware.

What you will do

The Senior IT Analyst acts as an ambassador for IT, is responsible for handling requests and incidents as well as providing operational technical support along with occasional training to all customers within A&O Shearman, but predominantly for the Singapore office. The Senior IT Officer is also responsible for driving technological adoption, challenging the status quo, engaging with customers, and is expected to contribute in a positive manner to the success of the firm.

Customer Relationship Management

• Engage frequently with customers to educate and advise on their technological requirements
• Identify areas for innovation in line with the firm’s IT strategy
• Offer solutions to technical and non-technical problems
• Be proactive and innovative with technological advancements and changes

Service Support

• Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and call resolution
• End to end ownership of incidents and requests monitoring tickets passed to other support teams
• Ensure accurate and timely updates are maintained in the Incident Management System, no ticket should be more than 5 days old without a regular update
• Receive and handle requests for support following agreed procedures
• Promptly allocate tickets/requests as appropriate
• Maintain relevant records and documentation

Infrastructure & Application Support

• Assist in the investigation and resolution of incidents and problems relating to application, infrastructure and/or, operating and network systems
• Carry out agreed operational and specified maintenance procedures of a routine nature
• Monitor routine operations and initiates corrective action if processes fail

Service Delivery

• Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
• Meet all OLA Service activity targets in line with performance targets defined for the technology service
• Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Manage all calls accurately using the BMC Helix (Service Desk) ticket logging system
• Flexible with hours in order to fully support the team and to ensure the effective running of the operation outside of working hours as required

Supplier Management

• Work with suppliers to deliver services in line with agreed SLAs

Risk Management

• Appropriate escalation of incidents and requests to the Senior IT Manager in line with A&O Shearman’s processes

Quality, Methods & Tools

• Follow processes to ensure an exceptional level of service is provided to both internal and external customers

Key Relationships:

• Work with internal customers and external clients to deliver a professional, customer focused service; prioritising accordingly
• Work closely with IT Manager to deliver an efficient and effective service
• Work with the wider Asia Pacific team to ensure a seamless approach to support and security across applications and infrastructure

What you will have

Experience & Competencies

• Proven experience in a customer facing role within an IT Support / Service Desk environment
• Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service
• Experience with Microsoft products (Office/OS), BMC Helix ticketing system
• Knowledge and experience with Video Conferencing and Audio Visual technology
• A proactive and solution-driven mindset with ability to demonstrate initiative by contributing new ideas through creative thinking
• Clear verbal and written communication skills in Thai and English, with the ability to explain technical instructions in a non-technical way
• An enthusiasm to engage with people and a passion for exceptional customer service and technology innovation
• Ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
• Ability to work in a team environment to achieve service levels as a group and individually
• Prioritise and manage workload effectively, often under pressure
• Take personal responsibility to keep up to date with new technologies, systems and solutions and to facilitate technological innovation
• Ability to think logically, analyse situations and solve problems in a timely manner
• Awareness of business-critical incidents, and their potential implications for the business
• Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work
• Self motivated, self-starter, who will undertake all activities to the highest professional standards

Qualifications

• Accreditation in relevant technologies (Microsoft/Cisco etc.) and ITIL V.3 Foundation is desirable

Working Hours

• Work outside normal office hours, including on call, weekend/evening work will be expected as required by individual projects and activities
• This job description indicates the general nature and level of work expected. It is not designed to provide a comprehensive listing of the activities, duties, responsibilities or skills and competencies required of the staff member. The staff member may be asked to perform other duties as required.

Responsibilities

• Gather citizen and business requirements through service journey mapping and build business cases using rapid prototyping techniques.
• Produce user stories, functional specifications, and acceptance criteria, and construct prototypes to validate requirements and measure delivered value.
• Research and recommend suitable technologies, including AI tools, ensuring alignment with central technology directions and whole-of-government solutions through hands-on experimentation.
• Assess and apply appropriate development methodologies, including Agile and Waterfall, across varying project environments.
• Oversee system readiness ahead of deployment and conduct impact assessments for proposed changes.
• Support the Chief Information Officer in surfacing digital transformation opportunities across the agency.
• Establish product vision, roadmap, and objectives that are anchored to overarching business strategy.
• Translate product strategies into actionable plans and leverage data analytics to guide product decisions.
• Facilitate workshops, focus group sessions, and sprint reviews to drive alignment across cross-functional stakeholder groups.
• Collaborate with technical and business teams to iterate on solutions using tools such as Figma, Miro, JIRA, GitHub, GitLab, and rapid application development platforms including OutSystems.

Requirements

• Degree in Information Technology or a related discipline.
• Minimum 4 years of experience in IT business analysis, solution design, and testing, with exposure to at least one full software or product development lifecycle.
• Proficiency in working with modern web technologies (e.g., React, JavaScript, Python, Java, .NET/C#), government development tools and CI/CD concepts including SHIP/HATS, and content management systems such as Sitefinity or SharePoint Online; a Business Analysis certification (e.g., CBAP), Scrum Master, or Product Owner certification is advantageous.
• Strong analytical and problem-solving abilities, with excellent stakeholder management skills and the capacity to facilitate discussions across all levels of the organisation; a proactive, inquisitive mindset with the ability to code and iterate during planning sessions is essential.

Clarence Khoh
R1552376

Responsibilities

• Conduct discovery sessions, interviews, workshops, and workflow mapping with business teams to identify AI opportunities.
• Translate business pain points into AI-ready problem statements, hypotheses, success metrics, requirements, user stories, and acceptance criteria.
• Lead the scoping and coordination of AI POCs and MVPs, from opportunity framing to prototype validation and pilot recommendation.
• Partner with technical teams, vendors, and business users to design AI-enabled workflows and solutions.
• Coordinate UAT, pilot feedback, test scripts, evaluation rubrics, and validation reports.
• Analyze results from POCs/MVPs and recommend whether solutions should be scaled, refined, paused, or discontinued.
• Prepare business cases, PRDs, process maps, delivery plans, risk logs, decision papers, and stakeholder updates.
• Support responsible AI adoption by ensuring appropriate human oversight, data handling, disclosure, quality checks, and policy compliance.
• Develop user guides, SOPs, training materials, and change management support for AI-enabled workflows.
• Stay updated on AI tools, media industry use cases, and emerging best practices, and translate these into practical recommendations for Mediacorp.

Requirements

• 5 years of experience in business analysis, product analysis, digital transformation, AI/data projects, consulting, or technology-enabled process improvement.
• Strong experience in stakeholder engagement, requirements gathering, workshop facilitation, process mapping, and documentation.
• Experience supporting POCs, MVPs, pilots, UAT, Agile delivery, or product development.
• Ability to structure ambiguous business problems and translate them into clear solution requirements and testable success criteria.
• Good understanding of generative AI, LLMs, AI agents, automation, chatbots, analytics, or enterprise AI tools.
• Strong communication skills, with the ability to explain AI and technology concepts to non-technical stakeholders.
• Comfort working across business, product, engineering, data, vendor, governance, and leadership teams.
• Experience in media, broadcast, digital content, newsroom operations, creative production, marketing, advertising, or commercial workflows.
• Hands-on experience with ChatGPT, Claude, Gemini, Copilot, and other commonly used AI tools, as well as AI prototyping tools, prompt engineering, low-code automation, dashboards, or agentic workflows.

We are looking for an experienced and proactive Senior Network Analyst to join our team. In this role, you will be responsible for ensuring the smooth operation, security and reliability of our network infrastructure. You will work closely with internal teams and external vendors to support business operations, resolve technical issues and implement network improvements.

• Ensure that the onboarding and review requirements are in accordance with Bank’s AML/KYC standards and regulatory requirements

• Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches

• Review and corroborate KYC information submitted by RM

• Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/tasks as well as related checklists, forms and reports related to the account to allow approval of the account

• Oversee end-to end account opening/ review process of the account.

• Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases

• Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process

• Provide feedback and suggestions to relevant parties to improve the processes.

• Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.

• Any other ad-hoc duties as assigned

Requirements

• Prior experience in KYC and SOW write up/ corroboration

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

We are seeking a highly analytical and results-driven Business Analyst to support our team of Financial Consultants in driving business growth, operational efficiency, and client engagement. The successful candidate will be responsible for analyzing business performance, identifying growth opportunities, streamlining processes, and providing data-driven insights to support strategic decision-making.

This role offers exposure to business strategy, financial planning, client acquisition initiatives, and performance management within a dynamic financial services environment.

• Analyze sales performance, business trends, and client portfolio data to identify opportunities for growth and improvement.
• Monitor and track key business metrics, productivity indicators, and consultant performance against targets.
• Prepare business reports, dashboards, and presentations for management and financial consultants.
• Support strategic planning initiatives through data analysis, forecasting, and market research.
• Evaluate marketing campaign effectiveness and recommend strategies to improve lead generation and conversion rates.
• Conduct competitor and industry analysis to identify emerging trends and business opportunities.
• Collaborate with managers to improve client engagement, retention, and service delivery processes.
• Manage and maintain databases, business records, and performance tracking systems.
• Identify process improvement opportunities and support digital transformation initiatives.
• Coordinate cross-functional projects and ensure timely completion of deliverables.

Requirements

• Bachelor's Degree in Business, Finance, Economics, Analytics, or related disciplines.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Power BI, Tableau, or similar reporting tools.
• Excellent communication and presentation skills.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Ability to interpret data and translate findings into actionable business recommendations.
• Willingness to learn

Role: KYC Analyst
Duration: 12 months contract (renewable)
Location: Singapore, Onsite

Key Responsibilities:

• Perform second-level (L2/L3) reviews of KYC and Source of Wealth (SoW) assessments to ensure accuracy, completeness, and regulatory compliance, while identifying potential red flags.
• Assess the plausibility, consistency, and adequacy of Source of Wealth narratives and supporting documentation.
• Validate risk ratings, customer risk profiles, and red flag indicators, ensuring appropriate identification, documentation, and resolution.
• Review and challenge assessment outcomes, providing independent and objective judgement on complex or high-risk cases.
• Prepare concise summaries and escalate high-risk, ambiguous, or sensitive cases to the AML Officer (AMLO), including well-supported recommendations.
• Maintain quality assurance records, ensuring documentation is audit-ready and aligned with internal policies and regulatory standards.
• Contribute to internal audit and regulatory inspections by ensuring high-quality case documentation and adherence to procedures.
• Provide constructive feedback, coaching, and guidance to L1/L2 analysts to improve review quality, consistency, and risk awareness.
• Support continuous improvement by identifying process gaps, control weaknesses, and enhancement opportunities within the KYC review framework.

Skills / Expertise Required

• Minimum 3+ years of KYC/AML experience within banking or financial institutions (mandatory).
• Prior experience in Level 3 (L3)Compliance Officer roles is highly preferred.
• Strong understanding of AML/CFT regulations, KYC standards, and risk-based approaches.
• Demonstrated ability to identify and assess financial crime risks, including red flags related to SoW and customer behavior.
• Excellent analytical, critical thinking, and attention-to-detail skills.
• Strong communication and stakeholder management skills, with the ability to challenge and provide clear recommendations.

Employment Type: Contract (6 months, chances of renewal/conversion)
Working Hours: Hybrid Working Arrangement
Location: West
Salary: Up to $7200

The Cybersecurity Analyst supports client’s cybersecurity by monitoring systems, managing alerts, and aiding in risk management and response coordination.

Key Responsibilities:

• Monitor and triage security alerts from SIEM systems.
• Assist with management of SIEM, PAM, AV, EDR, and Web Proxy systems.
• Support user and privileged account management, including onboarding and offboarding.
• Assist with vulnerability scans and compliance tracking.
• Analyze phishing emails to identify threats.
• Conduct risk assessments and recommend mitigation strategies.
• Distribute and track cybersecurity advisories.
• Respond to Requests for Information (RFIs) from cybersecurity agencies.
• Handle internal RFIs related to security incidents.

Requirements:

• Degree in Information Technology, Cybersecurity, or related field
• Min. 3 years of relevant experience in cybersecurity operations
• Good to have SIEM, PAM, AV, EDR, Web Proxy

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd – 11C5781

Responsibilities

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Skills/Requirement

• Bachelor’s degree of Computer Science/IT or Engineering

• 7 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience

• Experience in L2 or L3 production support

• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.

• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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