Total 5,158 Full-time job vacancies

ABOUT UNRAVEL CARBON

Unravel Carbon is an enterprise software for tracking and reducing greenhouse gas emissions, with a focus on helping companies decarbonise and develop strong climate change strategies. Our measurement platform specialises in Scope 3 emissions and with supply chains that extend into Asia-Pacific, with then supporting parts of the platform to provide data for climate related decision making and documenting climate risk disclosures. Our mission is to enable the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—automated, painless, and beautiful.

Unravel brings together climate expertise and software/data experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel Carbon. We focus on ensuring our product and delivery are world-class from a climate change and sustainability point of view, with the supporting team of software, product and data ensuring we build high-quality technology tools to support. Our aim is to provide organisations with the tools and data they need to make excellent climate-related decisions.

We are backed by some of the world’s best funds and investors and were part of Y Combinator’s W22 batch. 

Unravel was founded in 2021 with headquarters in Singapore and operations across Asia-Pacific

ABOUT THE ROLE

Unravel Carbon is seeking a seasoned Customer Success Lead to build and own our customer success function from the ground up. This is a senior, strategic role for a proven operator who thrives in early-stage environments and can simultaneously shape the systems, metrics, and culture of CS while delivering outstanding outcomes for a growing portfolio of enterprise customers.

You will be the first dedicated CS leader at Unravel Carbon, which means you will define what great customer success looks like here. Your primary commercial objective is growing annual contract values across the existing customer base—expanding relationships to include new features, modules, and services over time. Alongside revenue expansion, you will own onboarding, training, health monitoring, and the processes that keep customers achieving measurable sustainability outcomes on our platform.

This role sits at the intersection of commercial growth, customer advocacy, and operational excellence. You will work closely with Sales, Product, Engineering, and our Sustainability team to ensure customers receive exceptional value—and that Unravel Carbon can demonstrate it.

Responsibilities

Build the Customer Success Function

• Design and implement the end-to-end customer success operating model at Unravel Carbon, covering processes, tooling, playbooks, and team structure to support a scaling enterprise SaaS business

• Define and own all key CS metrics: net revenue retention (NRR), gross revenue retention (GRR), customer health scores, time-to-value, adoption rates, and customer satisfaction (CSAT/NPS)

• Establish and maintain a single source of truth for customer data and health across the organisation, working with HubSpot and other tooling to surface actionable insights

• Build and iterate on CS playbooks for onboarding, expansion, renewal, escalation, and churn prevention—creating repeatable, scalable processes that will serve as the foundation as the team grows

• Develop and own the training and enablement library for customers, including platform walkthroughs, best practice guides, onboarding materials, and sustainability-focused use-case documentation

Drive Revenue Expansion

• Own and grow annual contract values across the customer base through strategic upsell and cross-sell of new features, modules, and professional services

• Develop and execute account expansion plans for each customer, identifying opportunities to deepen platform adoption and increase commercial scope in line with their evolving sustainability needs

• Partner with Sales on renewal strategy and pipeline, ensuring seamless handoffs and a coordinated approach to account growth

• Conduct regular executive-level business reviews with customers, co-creating mutual success plans and aligning on commercial and sustainability objectives

• Monitor and proactively address leading indicators of churn risk, ensuring all at-risk accounts have documented recovery plans

Onboard and Enable Customers

• Lead and continuously improve the onboarding experience for new enterprise customers, ensuring fast and seamless time-to-value from contract signature through to live, active usage of the platform

• Guide customers through data preparation, integration, and configuration in close collaboration with our data and engineering teams

• Deliver onboarding workshops and training sessions tailored to customer stakeholder groups—from sustainability managers to C-suite executives—ensuring broad organisational adoption

• Create and maintain a comprehensive, up-to-date library of onboarding and training materials, including written guides, video walkthroughs, and self-service resources

Maintain Customer Health and Advocacy

• Go the extra mile to make our customers feel valued, seen and appreciated

• Be the trusted partner to your customer, providing them guidance and best practices to maximise the value of using Unravel Carbon; this could include running training, workshops, advising the customer on usage of the platform, positioning product features and best practices to accelerate customers time to value and growth

• Monitor customer health continuously using defined health score frameworks, intervening proactively when usage or engagement signals risk

• Serve as the primary escalation point for complex customer issues, coordinating internally to ensure fast and effective resolution

• Champion the voice of the customer internally—synthesising feedback into actionable product and service recommendations for the Product, Engineering, and Sustainability teams

• Foster deep, multi-threaded relationships within customer organisations to build strong champions, increase retention, and generate referrals and case study opportunities

ABOUT YOU

• 8+ years of experience in Customer Success, Account Management, or Client Services within enterprise SaaS or B2B technology—with demonstrable progression into senior or lead roles

• Proven track record of building or significantly scaling a CS function, including designing processes, tooling stacks, and team playbooks from an early or nascent stage

• Strong commercial acumen with a track record of driving net revenue retention and growing annual contract values through expansion; you are comfortable owning an expansion number

• Deep expertise in customer health frameworks, lifecycle management, and the metrics that define CS excellence (NRR, GRR, CSAT, time-to-value, adoption scores)

• Exceptional executive-level communication and stakeholder management skills—you are equally comfortable running a technical data session with an ESG analyst and presenting outcomes to a CFO

• Hands-on experience with CS and CRM tooling (HubSpot, Salesforce, Gainsight, Totango, or similar), and the ability to instrument and report on CS performance

• Entrepreneurial mindset: you thrive with ambiguity, take ownership instinctively, and see an under-defined environment as an opportunity rather than a barrier

• Ability to build subject-matter credibility in climate and sustainability—you do not need to be an expert on day one, but you must engage credibly and learn quickly in a domain that matters deeply to our customers

• Required skills:

• Exceptional written and oral communication skills 

  Skills / Exp with MS PowerPoint / Google Slides / HubSpot & other tech platforms as needed

  AI-forward - with the ability to use cutting edge tools to assist with workflows and execution

  Lateral thinker - can see opportunities and ‘join the dots’ when searching for multiple key  contact points in a large, multi divisional enterprises’.

  Tenacity; can push through objections to find novel and creative ways to connect with target enterprises

• Beneficial skills:

• Existing knowledge of carbon accounting, GHG Protocol, or ESG disclosure frameworks (TCFD, CSRD, SGX climate reporting)

  Experience working in a climate technology, sustainability software, or impact-driven startup

  Familiarity with regulatory disclosure requirements in the Asia-Pacific region

YOUR WORK STYLE

• Strategically commercial: you keep revenue growth and customer outcomes in your mind simultaneously, understanding that they are inseparable

• Builder’s mentality: you design systems and processes that are simple enough to work today and robust enough to scale as the team grows

• Data-driven and analytical: you make decisions grounded in data, build dashboards that tell a clear story, and use metrics to prioritise your time and your team’s efforts

• Collaborative and cross-functional: you operate with a high degree of trust and transparency across Sales, Product, Engineering, and Sustainability teams

• Customer-centric: you go the extra mile to make customers feel valued and seen, and you build relationships that extend beyond the platform

• Self-sufficient and autonomous: you are energised by the opportunity to define your own operating environment and do not need heavy oversight to deliver

• Purpose-driven: you are motivated by climate impact and can articulate why this mission matters to customers, prospects, and colleagues

YOUR PREFERRED BACKGROUND

A Bachelor’s degree in Business, Marketing, Environmental Science, Sustainability, or a related field, or equivalent professional experience. A Master’s degree or professional qualification in sustainability, climate, or technology is advantageous. Minimum 8 years of progressive experience in enterprise B2B Customer Success or Account Management, with at least 3 years in a lead or senior individual-contributor capacity with ownership of commercial outcomes.

WHAT WE OFFER YOU

• A competitive base salary and performance-linked incentive package tied directly to the commercial and customer success outcomes you own

• The opportunity to define and own a critical function at an early-stage, high-growth climate technology company—your work will be visible, impactful, and formative for the business

• A mission that matters: every customer you retain and every contract you grow represents real progress on corporate decarbonisation in Asia

• A collaborative, multi-cultural team with deep expertise in software, data, and climate—backed by world-class investors

We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.

We are looking for a Driver cum Warehouse Assistant who will be responsible for delivering to our stores and assisting with daily warehouse activities.

Location: Kaki Bukit
Working Hours: 5.5-Day Work Week, Monday to Friday (9am – 6pm), Saturday (9am – 1pm)
Overtime: Available when required

Responsibilities

Delivery Operations

• Drive a 1.5-ton company lorry to deliver goods between our retail stores
• Load and unload merchandise for deliveries and collections
• Ensure goods are handled carefully and delivered in good condition

Warehouse Operations

• Pick, pack and prepare stock for store replenishment
• Assist with stock transfers, returns and inventory checks
• Support stock-taking activities when required

Requirements

• Possess a valid Singapore Class 3 Driving License
• Comfortable driving a 1.5-ton lorry
• Able to handle loading and unloading of goods (up to 20kg)

Job Description:

• Handle Accounts Receivables
• Handle Account Payables
• Bank Reconciliation
• Accounting Data Entry - Preparation of Quarterly GST
• Handle a Partial Set of Accounts
• Assist in statutory reporting and management reporting including but not limited to Financial Statement and Tax Computation
• Ad-hoc tasks as assigned by management from time to time

Job Requirements:

• At least a Diploma in Accounting
• Proficient in Microsoft Word and Excel
• Excellent attention to detail/figures, strong organisational skills, and the ability to handle multiple tasks simultaneously
• Exceptional communication skills to work effectively with various teams within our company

Salary: From $2100 + High Commissions
Location: Will place you in a branch near you
Working Days: 5.5 (Retail Hours)

Key Duties:

• Promote and explain services and products to potential customers.
• Delivered sales results in line with company KPIs and revenue goals.
• Provide excellent customer service and address customer concerns professionally.

Requirements:

• Min "N" Level
• Comfortable approaching and communicating with people

WhatsApp me at wa.me/6587801169 or press the APPLY NOW BUTTON.

By submitting your resume and/or personal information, you consent to the collection, use, and disclosure of your personal data by the company (or its designated agent) for the purposes of processing, administration and managing your job application.

Please be notified that only shortlisted candidates will be notified.

Chloe Wong Reg No.: R26161743
Griffin HR Consultancy Pte Ltd | EA License No.: 23C1449

Job Descriptions:

• Handle customer enquiries, requests and booking of appointments.
• Providing facial and body hair removal treatments. Performing various massage techniques on clients’ face, hands, feet, and back.
• Assess customers’ needs and provide professional advice.
• Update of customers particulars, purchases and treatments records
• Build and establish good rapport with customers.
• Assist with monthly stock taking and inventory management.
• Ensure cleanliness of treatment room, thorough sterilization of equipment, and proper disposal of consumables.

Job Requirements:

• At least 3 years of working experience in the related field is required for this position.
• Well-groomed, self-motivated with good presentation, independent and positive personality.
• Good communication and Interpersonal skills
• Pleasant and positive attitude.

Job Opening: Events Executive

Responsibilities:

• Assist in planning, managing, and executing all operational aspects of events.
• Collaborate with both external and internal vendors to meet the requirements of each event, including sourcing event spaces and managing logistics.
• Oversee the management of all on-site ground operations and daily activities, ensuring adherence to timelines.
• Maintain and manage client relationships before, during, and after events.
• Troubleshoot and resolve issues to ensure the successful execution of event programs.

Requirements:

• Singaporean or Permanent Resident (PR).
• Diploma or higher education level.
• Relevant experience or academic background in event operations.
• Ability to multi-task and manage multiple projects simultaneously.
• Excellent communication skills, problem-solving abilities, and a team player.
• Independent and capable of working with minimal supervision.
• Perform well under stress and tight deadlines.
• Willingness to work overtime during the lead-up to events.
• Bilingual in English and Mandarin

If you are seeking a fast-paced profession that challenges your creativity and problem-solving capabilities, we invite you to send your detailed resume in MS Word/PDF format to jason@partymoojo.com.sg.

Company Overview

Wenetgroup Ltd is an enterprise management consulting firm headquartered in Taipei, Taiwan, with offices in America, Japan, Malaysia, and Singapore. We specialize in business branding, marketing strategy, integrated management, operation design, talent cultivation, and professional services including project and human resource management.

Job Summary

Manage and optimize daily office administration and operations by implementing global administrative systems, coordinating facility maintenance, managing procurement, and supporting logistics to ensure efficient workplace functionality.

Responsibilities

• Plan and implement a global administrative and general affairs management system, including developing standard forms, meeting SOPs, and training staff on clerical tools
• Coordinate facility upkeep by liaising with vendors to maintain cleanliness, first aid supplies, and fire-fighting equipment
• Ensure reception and meeting rooms are prepared and maintained at the start and end of each day
• Record and update office inventory and manage timely ordering of stock and supplies
• Manage procurement and replenishment of consumables, stationery, and other office essentials for all centers
• Provide logistics support by arranging room bookings, preparing beverages, and setting up equipment such as projectors
• Manage diaries, arrange appointments, and book meeting rooms and conference facilities efficiently
• Perform additional duties as assigned by Senior Management

Preferred competencies and qualifications

• 3-5 years of relevant experience in co-working or shared office management
• Experience in developing global administrative affairs, property management, and establishing SOPs
• Project management experience
• Experience in office renovation

Company Overview

SOAS is a progressive accounting firm led by a qualified, reliable team focused on delivering top outcomes for clients. We provide comprehensive “One-Stop” accounting solutions including bookkeeping, financial reports, tax, corporate secretarial, and consultancy services.

Job Summary

Manage accounting operations and ensure timely delivery of client accounts while maintaining strong client relationships and coordinating cross-departmental efforts to meet regulatory deadlines.

Responsibilities

• Manage accounting processes to deliver accurate client accounts on schedule
• Build and maintain strong client relationships by providing responsive and professional service
• Coordinate with internal teams to ensure monthly accounts and clients’ annual regulatory compliance with ACRA and IRAS deadlines
• Operate Corppass and IRAS tax portal systems proficiently to support tax and regulatory submissions
• Travel to client offices to perform monthly accounting tasks and ensure service quality

Required competencies and certifications

• Proficient in MS Excel, MS Word, MS Outlook, and IRAS Tax Portal System
• Minimum 1 year of accounting experience in an accounting or commercial firm
• Tertiary education in accountancy
• Good command of spoken and written English

Preferred competencies and qualifications

• Willingness to learn and adopt AI accounting tools

Other Information

• Should know how to perform KYC search and client due diligence procedures

Job Summary:

We are looking for a skilled Java Developer with strong experience in Java, Spring Boot, Microservices, and Multithreading. The candidate will be responsible for developing, maintaining, and improving high-performance backend applications and services.

Key Responsibilities:

• Develop and maintain scalable applications using Java and Spring Boot.
• Design and develop Microservices-based architecture.
• Implement and manage multithreading and concurrency in applications.
• Write clean, efficient, and well-documented code.
• Troubleshoot, debug, and upgrade existing systems.
• Collaborate with cross-functional teams for design and development.
• Participate in code reviews and technical discussions.

Required Skills:

• Strong experience in Java
• Hands-on experience with Spring Boot
• Experience in Microservices architecture
• Strong knowledge of Multithreading and Concurrency
• Good understanding of REST APIs
• Knowledge of databases (SQL/NoSQL) is a plus

Experience:

• 5+ years of experience in Java development (preferred)

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Active participation in:
  • Designing course content, class assignments, and lab exercises.
  • Out-of-class support for technology assignments, projects, labs, and course-related matters.
  • Supporting in-class delivery of lab exercises.
  • Grading of assignments, lab exercises, projects, and exams.
• Conduct enrichment workshops to strengthen students' technical skills.
• Develop online and self-study learning materials.
• Collaborate with faculty to improve the curriculum by incorporating current tools and practices, including AI-assisted development tools where they support the subject.
• Guide students in the effective and responsible use of relevant tools, including AI assistants, in their coursework.
• Partner with industry on application projects.
• Mentor students on internships and application projects.
• Contribute actively to SCIS events and school service activities, including outreach, Open House, and applicant interviews.
• Spearhead a "special project" related to specialisation.
• May take the lead in teaching selected undergraduate or postgraduate sessions.
• Other duties as assigned.

• Bachelor's degree in a computing discipline (e.g. Computer Science, Information Systems, Computer Engineering, Software Engineering, or Information Technology).
• Master's degree in a computing discipline is an added advantage.
• Strong, current software development skills, with proficiency in languages and tools relevant to SCIS courses.
• Experience building real-world applications or systems, ideally including larger projects in a business or production setting.
• Ability to explain technical concepts clearly and support students at varying levels.
• Familiarity with common software development tools and workflows.
• Awareness of, or a willingness to learn, AI tools that support computing subjects, with an interest in helping students use them effectively and responsibly.
• Good communication and collaboration skills for working with faculty and students.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Descriptions:

* Conduct comprehensive consultations with patients to understand their medical history, symptoms, and health concerns.

* Develop personalized TCM treatment plans based on individual patient needs and conditions.

* Perform TCM treatments such as acupuncture, cupping, Bojin, and AWT therapy, • Prescribe and prepare customized herbal remedies to support patients' recovery and overallwell-being.

* Educate patients on appropriate treatment options and lifestyle practices to achieve optimal health outcomes.

Job Requirements:

* Possess a relevant TCM certification.

* A strong team player with a positive working attitude

*Good communication and interpersonal skills to build rapport with patients

Optional Email: Any request please use this E-mail : ruisen.sg@gmail.com & glazier.applepua@gmail.com

Job Summary

Looking for a Cybersecurity Specialist to lead security testing governance, penetration testing, application security, and secure-by-design initiatives across enterprise environments. The role drives VAPT standards, red teaming, DevSecOps integration, source code security reviews, and stakeholder engagement to strengthen overall cyber resilience.

Mandatory Skill-set

• Degree in Computer Science, Information Systems, Engineering;
• Must have 8 years of hands-on cybersecurity experience, with strong depth in offensive security and application security;
• Proven expertise in penetration testing across web applications, on-prem and cloud systems, and complex networks;
• Strong capability in manual and automated source code review to identify logic, injection, and cryptographic flaws;
• Experience in identifying patterns in testing gaps or recurring code vulnerabilities and providing actionable feedback;
• Deep understanding of secure software development lifecycle (SSDLC) and common programming languages (e.g. Java, Python, .NET, JavaScript);
• Proficiency with enterprise security tools (SAST, DAST, SCA, VAPT) and adversary frameworks such as MITRE ATT&CK;
• Experience in cloud and DevOps environments, including CI/CD pipelines;
• Excellent verbal and written communication and presentation skills.

Desired Skill-set

• Professional cybersecurity certifications such as OSCP, OSWE, CASE, GWEB, or equivalent are highly preferred.

Responsibilities

• Define and maintain organization-wide frameworks and SOPs for security testing (VAPT) to ensure consistency and quality across subsidiaries;
• Lead advanced technical operations, including Red Team exercises, deep-dive penetration tests, and adversary simulations to uncover critical vulnerabilities;
• Establish and promote secure coding standards, driving Secure-by-Design practices and integrating security into DevOps pipelines (DevSecOps);
• Oversee source code analysis (SAST, SCA) and recommend tools to improve code quality, resilience, and vulnerability detection;
• Monitor emerging threats and technology trends to continuously update testing standards and security practices;
• Act as a trusted advisor to senior stakeholders, and project teams, fostering a culture of security and knowledge sharing across the organizations.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job scope

• Formulate TPM programs and works for plant machineries & building services.
• Lead and supervise a team of technicians for daily total preventive maintenances, correlative maintenances, improvements, modifications, to pro-active maximize machine operation hours.
• Source spare, establish and manage critical parts inventory for smooth operation.
• Diagnose and fix machine & building mechanical, electrical and control system faults.
• Work independently with minimal supervision, and as part of maintenance team.
• Record daily departmental activities, labour hours and cost, and expenditures.
• 5.5 days work a week and shift work hour.
• Keen in machines & system modification, improvement, and alternative solutions for machine operation upkeep.
• Good knowledge in working with relay control, PLC control, motor drive, temperature control, servo drive, inverter, power line distribution, steam and compressed air system.
• Possess basic experience and knowledge in building and utility services, such as electrical distribution system, MVAC, refrigeration system, portable and waste water system & requirement.

Requirements

• Diploma in mechanical engineering, or electrical engineering, or mechantronics engineering from local polytechnics, min 4-5 years manufacturing plant maintenance working experience.
• NTC 2 /STI certificate in mechanical engineering, or electrical engineering, or mechantronics engineering from local recognized technical institutions, min 8 – 10 years manufacturing plant maintenance working experiences.
• Relevant maintenance working experience on machineries and packing lines in food processing industries, chemical processing industries, metal working industries, or other manufacturing plants.
• Familiar with Singapore MOM WSH regulations & acts, 5S, Safe work procedures, Risk Assessment, LOTO, MOM equipment licensing & inspections.
• Have some experiences in new plant installation, testing, commissioning and acceptance tests.
• Familiar with MS Office.
• 5.5 days work a week and shift work hour.
• Keen in machines & system modification, improvement, and alternative solutions for machine operation upkeep.
• Good knowledge in working with relay control, PLC control, motor drive, temperature control, servo drive, inverter, power line distribution, steam and compressed air system.
• Possess basic experience and knowledge in building and utility services, such as electrical distribution system, MVAC, refrigeration system, portable and waste water system & requirement.

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Role Summary and Impact 

This role is within Media Futures Group, a leading brand within WPP Media.

Media Futures Group (MFG) is a bespoke global agency solution designed for Google, one of WPP Media’s largest global clients. Headquartered out of New York and operating out of the WPP and WPP Media umbrella, the team specialises in integrated data-driven media, creative strategy and digital marketing with a focus on AI-driven advertising and managing Google’s marketing initiatives.

We are seeking a highly experienced, resilient, and emotionally intelligent Vice President of Client Operations to architect and elevate our operational and commercial framework across the Asia-Pacific region.

Based in our Singapore APAC Headquarters, the VP of Client Operations is the operational backbone of our regional client business. You will oversee a dynamic region with a primary focus on Australia, China, Japan, India, Korea, Taiwan, and Singapore and oversee a team of ~450 professionals.

As a key strategic partner to the APAC Client President, you will lead, motivate, and mentor a specialised team of 15 operations professionals. Your mandate is to drive commercial profitability, engineer flawless campaign workflows (with a strong focus on AI integration), and champion operational effectiveness across diverse and complex markets.

Responsibilities

Commercial Management & Strategy

• Own, craft, and execute the regional commercial agreements and strategies.
• Balance the delivery of the client’s business goals with the agency’s requirements for financial stability, revenue growth, and profitability.
• Lead complex commercial negotiations and ensure staffing plans and resource models are financially viable and optimised.

Workflow Management & Risk Mitigation

• Architect and oversee the end-to-end campaign delivery process across the APAC region, ensuring adherence to global best practices.
• Identify, manage, and mitigate revenue risks, operational bottlenecks, and campaign incidents.
• Drive the integration of AI tools and automation into daily workflows to future-proof campaign execution.

Operational Effectiveness & Innovation

• Continuously identify and strategise new, agile ways of working that deliver tangible time savings and elevated output.
• Streamline the existing team structures and processes without compromising the agency’s commercial performance or the quality of client deliverables.
• Lead regional change management initiatives, ensuring local markets adopt and thrive under new operational frameworks.

Team Leadership & Stakeholder Management

• Manage, mentor, and inspire a regional team of 15 operations specialists, fostering a culture of high performance, positivity, and continuous improvement.
• Navigate a highly matrixed global organisation, aligning regional operational realities with global strategic directives.

Key Performance Indicators (KPIs)

• Commercial Health: Achievement of regional profitability targets, margin growth, and successful commercial renewals.
• Operational Excellence: Measurable reduction in campaign incidents/errors and the successful deployment of time-saving, AI-driven workflow automations.
• Team & Leadership: High team retention, positive employee engagement scores, and the successful resolution of market-level escalations.
• Client Satisfaction: Elevated client evaluation scores pertaining to agency operations, agility, and resource management.

Skills and Experience 

• 15+ years of senior-level experience within media agencies, managing operations for large, multi-national clients.
• Deep understanding of the APAC media landscape and the nuances of operating across diverse cultural markets.

Core Competencies:

• Hard Skills: Mastery in project management, change management, process creation and delivery, commercial negotiation, and business strategy.
• Problem Solving: A natural inclination toward overcoming challenges and resolving complex escalations with a high degree of positivity.
• Communication: Exceptional presentation skills with the ability to distill complex operational data into clear, actionable insights for C-level stakeholders.

Leadership & Emotional Intelligence (EIQ):

• Empathetic yet Resolute: You possess the emotional intelligence to read people, anticipate human challenges, and lead with empathy, but you do not shy away from making the tough, resolute decisions required for the agency's success.
• People-First Attitude: A genuine passion for helping people grow, removing roadblocks for your team, and acting as a stabilising force during periods of high pressure.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.