Total 2 Manager job vacancies in perak

Key Responsibilities

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

COMPANY OVERVIEW

Our client is a well established company (in business for more than 20 years) in the field of car dealers and is seeking an experienced Financial Controller to join their team. The Financial Controller will be responsible for managing financial accounting and reporting, budgeting, and financial analysis. The successful candidate will have strong leadership skills, attention to detail, and excellent communication skills.

Responsibilities:

• Oversee all financial accounting and reporting activities, including month-end and year-end closing
• Ensure accurate and timely financial statements and reports
• Develop and manage financial budgets and forecasts
• Perform financial analysis to identify trends and variances and provide recommendations to management
• Collaborate with other departments to ensure effective financial planning and analysis
• Manage the company's financial risk and ensure compliance with financial regulations and standards Develop and maintain relationships with external auditors, banks, and other financial institutions
• Manage the accounting team and provide leadership and guidance to ensure high performance and professional development
• Stay up-to-date with industry trends and best practices in financial accounting and reporting
• Perform other duties as assigned by the CEO

Requirements:

• Bachelor's degree in Accounting, Finance, or a related field
• CPA or CMA certification preferred
• Proven work experience as a Financial Controller or similar role
• Strong knowledge of financial accounting principles and practices
• Excellent analytical and problem-solving skills Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong leadership and management skills
• Ability to manage multiple projects and priorities o Proficient in Microsoft Excel and other financial software

Perks & Benefits

• Annual leave in accordance with Labour Law
• Personal development opportunities
• Salary will commensurate with experiences

Interviews will be conducted at F.E.A. FRISCO SDN BHD, No. 16A Jalan Medan Bendahara Satu, 31650 Ipoh, Perak.

Tel: 05-2428173 / 05-2438173