Total 440 Manager job vacancies in Hope Valley

Job Purpose

The Assistant Business Development Manager supports the growth and expansion of the Company's Integrated Facilities Management (IFM) business by identifying opportunities, managing tender submissions, developing client relationships, and supporting business development initiatives. The role requires close collaboration with Operations, Solutioning, Procurement, Finance, and Subject Matter Experts to deliver competitive and high-quality proposals.

Key Responsibilities

Business Development & Client Engagement

• Support the development and execution of business development strategies to achieve sales and growth targets.
• Identify and pursue new business opportunities across various industries.
• Build and maintain strong relationships with clients, consultants, and industry stakeholders.
• Attend client meetings, tender briefings, site show-rounds, and networking events.
• Monitor market trends, competitor activities, and industry developments to identify potential opportunities.

• Manage the end-to-end tender process, including reviewing tender requirements, coordinating internal stakeholders, preparing submissions, and ensuring timely delivery.
• Coordinate with Operations, Procurement, HSSE, Sustainability, Technology, and Finance teams to develop comprehensive IFM solutions.
• Prepare tender clarifications, compliance schedules, executive summaries, and proposal documents.
• Support the preparation of tender presentations and participate in client interviews.
• Maintain tender trackers, submission schedules, and proposal repositories.

• Assist in the development of manpower deployment plans, service delivery models, and operational strategies.
• Coordinate with internal teams and subcontractors to obtain quotations and pricing inputs.
• Support cost analysis, benchmarking, and preparation of pricing models.
• Review tender requirements and identify commercial, operational, and contractual risks.

• Work closely with operational teams to ensure proposed solutions are practical, compliant, and aligned with client expectations.
• Maintain accurate records of opportunities, submissions, and client interactions in the CRM system.

Requirements

Qualifications

• Degree or Diploma in Facilities Management, Engineering, Building, Real Estate, Business, or a related discipline.

• Minimum 3–5 years of experience in Business Development, Tender Management, Facilities Management, Property Management, Engineering Services, or related industries.
• Experience in preparing tenders and proposals for Facilities Management or Integrated Facilities Management services will be an advantage.
• Familiarity with government procurement portals and tendering processes is preferred.

• Provide HR support and guidance to line managers on a wide range of HR matters such as talent acquisition, benefits and learning & development, performance management, compliance and the successful execution of HR programs and initiatives

• Hands-on to handle the end-to-end Employee Life Cycle, HR Operations, Payroll and Budgeting and Third Party Outsourced Vendors

• Responsible for the monthly payroll and leave processing and the annual income tax filing with the outsourced service provider independently

• To register employee insurances with insurance vendor and attending to employee inquiries

• Manage the Annual Renewal of Medical insurance and Payroll Services which includes performing the due diligence, negotiation of rates for the payroll services and staff medical insurances and full evaluation of the service provider services

• Perform the Annual Outsourcing Review on the serviced providers in accordance with MAS Outsourcing Guidelines and Head Office’s Requirement

• Formulate, review, update and maintain HR Policies and Procedures to align with market practice

• Drive the recruitment with the line managers, handle the end-to-end recruitment which includes sourcing, interviewing, offer and negotiation

• Responsible for the full on-boarding of new hires, maintenance of employee personal files and off-boarding for leavers

• Responsible for preparing and submitting the reports to Head Office and the labour market surveys to the regulators promptly

• Create new joiner records and update the staff training record in Workday

• Provide training support and solution to employees and keep track of RNF representatives training requirements to comply with local regulatory requirements

• Plan and organise engaging social activities for the Bank to foster closer interaction and bonding among the staff

• Handle any other ad-hoc tasks and projects as requested by the immediate supervisor or Branch Manager

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

About the Role

You will be part of a Strategic HR team driving talent attraction initiatives and workforce pipeline strategies to support the growth of the healthcare sector. This role focuses on building sustainable recruitment strategies, strengthening employer branding, and partnering with stakeholders to attract healthcare professionals.

Who should apply? Candidates who are looking to:

• Experienced talent acquisition professionals looking to move into a more strategic-level recruitment and workforce planning role.
• Candidates with healthcare recruitment exposure who enjoy building long-term talent pipelines and employer branding initiatives.
• Individuals who thrive in stakeholder-facing environments and want to contribute to workforce transformation and future talent strategies within healthcare.

Key Responsibilities

• Develop and implement talent attraction and recruitment strategies to strengthen workforce pipelines across healthcare job families.
• Partner with senior stakeholders and HR teams to support manpower planning and recruitment initiatives.
• Drive employer branding initiatives to position the organization as an employer of choice within the healthcare sector.
• Explore and implement innovative sourcing strategies and recruitment channels to expand talent pools.
• Build relationships with industry partners and relevant stakeholders to support long-term talent attraction efforts.
• Review and enhance recruitment policies, processes, and candidate engagement strategies to improve hiring outcomes.
• Analyse recruitment trends, hiring performance, and workforce data to support strategic decision-making.
• Prepare recruitment reports, workforce analytics, and presentation materials for management and stakeholders.
• Collaborate cross-functionally to support recruitment campaigns, outreach events, and talent engagement initiatives.
• Support process improvement and workforce development projects within the Strategic HR function.

Requirements

• Min. Degree in Human Resource, Business, or related disciplines.
• At least 6-8 years of relevant HR or talent acquisition experience, preferably within healthcare or large-scale recruitment environments.
• Experience recruiting for healthcare-related job families will be advantageous.
• Strong stakeholder management, communication, and relationship-building skills across multiple levels of the organization.
• Resourceful, analytical, and able to manage strategic initiatives in a fast-paced environment.

Qualified applicants, please send a copy of your resume in MS Word to:

melanietay@recruitexpress.com.sg

or call Melanie at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Melanie Zheng Zhiyuan

Designation: Principal Consultant/Division Manager

CEI Reg No: R1104774

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

About Us

Shugar Prestige is a premium beauty and nail salon located in the heart of Orchard Road. We are dedicated to delivering exceptional customer service, professional beauty treatments, and a luxurious experience for our clients.

Job Overview

We are seeking a proactive and customer-oriented Assistant Branch Manager to support daily operations, ensure service quality, and lead our team to achieve business targets. The ideal candidate will have a passion for the beauty and nail industry, strong people management skills, and the ability to create a welcoming environment for both customers and staff.

Key Responsibilities

Assist the Branch Manager in overseeing daily salon operations

Supervise and motivate staff to achieve service and sales goals

Manage appointment schedules and ensure smooth workflow

Handle customer feedback and resolve service issues promptly

Monitor inventory levels and coordinate product orders

Maintain cleanliness, hygiene, and service standards in line with company policies

Assist in staff training and performance evaluations

Support marketing and promotional activities to drive customer engagement

Requirements

Minimum 2 years of experience in beauty, nail, or retail management

Strong leadership and team management skills

Excellent customer service and communication abilities

Ability to work retail hours, weekends, and public holidays

Good organisational skills and attention to detail

Proficiency in Microsoft Office and basic POS systems

Experience in beauty/nail services is an advantage

What We Offer

Competitive salary with performance incentives

Staff discounts on beauty and nail services

Career growth opportunities within a premium salon brand

Supportive and dynamic work environment

Whatsapp: +65 9858 0286

Market Research

o Conduct market research / environment scan and assess opportunities

o Translate key competitor, consumer and technology trends into sound business decisions

Data Analysis

o Conduct quantitative and qualitative data analysis to identify significant trends

o Utilise statistical tools to project and forecast impact of trends on Epson’s sales and pricing numbers

o Conduct impact analysis to assess ROI of marketing efforts

Customer Intelligence

o Demonstrate strong understanding of consumer needs and behavioural patterns (including end users and channel partners)

o Conduct customer segment analysis to identify appropriate products/services for different segments

Product Planning and Management

o Possess in-depth knowledge of the product specifications

o Define product strategy and develop product road map

o Track and sustain/enhance performance of product

o Manage product life cycle

Pricing Strategy

o Understand, compare and effectively utilise a range of pricing strategies

o Develop and adapt pricing strategy based on internal and external trends

Go-To-Market Strategy

o Formulate appropriate market strategy for product line

o Develop and implement product launch plan and timings

o Maintain oversight of campaign strategy

Product Marketing and Support

o Develop and deliver sales and marketing tools and product documents

o Supply sales with latest research and marketing information

o Track success of sales promotion and marketing campaign for product

New Product Launch

o Fix pricing of new product with related department and Japanese Head Quarter

o Prepare and deliver new product materials such as brochure, web contents and related documents

o Conduct product training to all related department including all SEA sales companies

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Overall Job Objectives:

We are looking for a reliable and innovative Assistant Restaurant Manager to support the daily operations of our branch. In this role, you will assist in ensuring quality service, profitability, and a memorable dining experience for our guests. You’ll be responsible for managing operational records, addressing customer feedback, and fostering collaboration between team members.

Candidate must be very personable who is well capable of running a fast-paced operation doing 2-3 turns for each meal period while building long lasting relationships. They must have a stable experience of minimum 2 years in all their past roles as we are building a team for the long run. They must be good at proposing ideas to senior management or shareholders and leverage their ability to convince the team to follow through.

Core Responsibilities:

• Mainly assist the Restaurant Manager in overseeing and managing the branch.

• Keep detailed records of daily, weekly and monthly costs and revenues

• Manage and store vendors’ contracts and invoices

• Monitor compliance with safety and hygiene regulations

• Coordinate communication between front of the house and back of the house staff

• Gather guests’ feedback and recommend improvements to our menus

Job Specifications:

• A Bachelor’s Degree in any field (hospitality-related fields are a plus).

• Prior experience as a Restaurant Assistant Manager or in a similar role within the hospitality industry.

• Strong leadership, communication, and customer service skills.

• Excellent conflict resolution and team management abilities.

• Availability to work within the restaurant’s operating hours, including weekends and holidays.

Key Deliverables:

• Overseeing daily operations to ensure smooth functioning, profitability, and a high-quality dining experience.

• Maintain accurate records of costs, revenues, vendor contracts, and invoices, ensuring compliance with safety and hygiene regulations.

• Facilitate seamless communication between front-of-house and back-of-house staff, fostering collaboration and efficiency.

• Address guest feedback courteously, resolving issues promptly, and recommending menu or service improvements based on insights.

• Support staff scheduling, payroll oversight, and training initiatives, promoting a positive and productive team environment.

Benefits of the role:

• Monthly variable sales incentive

• Annual completion bonus of 1 month salary (For Full-time if applicable)

• Medical coverage (For Full-time if applicable)

• Group discount (Dining & Salon)

• T⁠raining & Career Growth

• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

https://initia.sg/.

APPLY NOW! 

Duties & Responsibilities

• Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
• Gathers customer information thoroughly and effectively, accesses and satisfies client demands
• Educates the salon customers based on their real needs during their visit to the shop
• Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
• Maintains a positive, empathetic, and professional attitude toward customers at all times
• Attends to and communicates promptly to address customers’ queries at the most excellent approach
• Acknowledges and resolves customer feedback and concerns
• Knows products inside and out to answer product queries
• Communicates and coordinates with team and management
• Ensures customer satisfaction and increases customer retention
• Gathers customer satisfaction levels and feedback on customer services for continuous improvement
• Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

1. JOB DESCRIPTION

Job Title

Head Chef

Occupation

Head Chef

Job Description 

1. Provides guidance for all aspects of the kitchen’s day-to-day operations that precludes the management of food hygiene and safety, enforcing performance and quality standards, and monitoring to ensure attainment of these goals

2. Controls and directs the food preparation process efficiently and professionally

3. Creates meals using new or current culinary inventions or as the business prescribes

4. Approves and polishes dishes before they are delivered and served to customers

5. Produces quality menu that could change seasonally as the business requires

6. Places equipment, tools or ingredient orders in response to possible detected shortfalls

7. When required, makes arrangements for repairs of cooking equipment

8. Hires, manages, trains and educates kitchen workers to be par with the highest possible culinary standards

9. Manages kitchen stocks and ensures minimal wastage

10. Forecasts and assesses personnel requirements ensuring no shortage or excess of kitchen staff while keeping labor costs in control

11. Procures, stores, and handles all food products and materials within the agreed-upon budget and maximizes gross profit to include the effective staff management and payroll expenses

12. Supervises his/her subordinates’ work on dishes and guides them, at times hand holding them, to produce the best expected outcome

13. Ensures that base food preparations and mise en place are well organized for service, allowing smooth kitchen operations

14. Calculate the workload and remuneration of kitchen staff

15. Trains kitchen staff to maintain consistency in the highest possible standard in food production and workplace hygiene, as well as to support a continuous improvement process

16. Maintains payroll, punctuality and attendance records

17. Follows and strictly implements all food and sanitary rules as well as safety guidelines

18. Encourages coworkers to cooperate and respect one another, motivates team work

19. Keeps updated in the latest trends in culinary trends and kitchen processes and technologies

20. Helps in the sourcing of food raw materials to ensure quality dishes and coordinates with vendors to guarantee reliability of ingredient supplies at the best possible quality within the department’s food cost target set by management

21. Prepares duty rotas for kitchen staff to provide appropriate coverage at all times while accounting for the seasonality of the business and keeping overtime to the minimum

22. Ensures that staff are aware of the job list and the different sections it covers such as meal schedules, functions, and holidays

23. Ascertains that the personnel follow the regulations on hygiene, stock rotation, dates, storages, refrigerator temperature control, pest control, reporting of malfunctioning equipment, reporting of notifiable illnesses, and reporting of absenteeism, whether due to illness or otherwise

24. If and when necessary, keeps recipe files in excellent condition and up-to-date

25. Undertakes any other duties and ad hoc related roles as the business requires

Qualifications

1. Associate or Bachelor’s Degree in Culinary Arts or Science, Business, or relevant fields

2. Five (5) to Seven (7) years of experience as a chef

3. Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2

4. Updated in control of substances hazardous to health (COSHH) regulations or hazard analysis critical control point (HACCP) methods

5. Proven ability of kitchen management

6. Strong interpersonal and leadership skills

7. Tenacious in picking up concepts and possesses strong logical and analytical problem-solving skills

8. Able to grasp business requirements and processes

9. Good understanding of computer software such as POS, restaurant management system, and Microsoft Office

10. Service oriented, meticulous, attention to detail

11. Good communication skills

12. Team player

2. SKILLS

RecipesIngredientsWell OrganisedFood SafetyCookingSanitationPayrollRaw MaterialsRestaurant ManagementHACCPNutritionExcessTenaciousStaff ManagementHazard Analysis

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

F&B

Position Level

Professional

Minimum Years of Experience

5

Employment Type

Permanent, Full Time

Minimum Qualification Level

Advanced / Specialist / Management / Graduate Diploma

Field of Study

Culinary skills 

Monthly Salary Range (SGD)

$4,000 - $6,000

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

Job Description & Requirements

- Incharge day to day operations, keep track of sales

- Communicate courteously to customers and keep track of appointment

- Controlling of expenses and helps to generate revenue

- Involve promotions and staff training

- Responsible for the opening and closing of store

- Ordering of products and control inventory

- Helps in the marketing, advertisement and promotion

- Planning campaigns and actively promote and launch new products

- Creating a wide range of marketing channel through FB, IG, Youtube etc.

- Attend complain from customer and resolve

- Strong organisational and creative skills

- Confident and dynamic personality

- Experience in Beauty or Hair Salon industry

- Good track record

•Maintain and continuously update the integrated regional deployment plan, covering all phases including preparation, build, testing, business readiness, cutover, go-live, and hypercare.

•Ensure adherence to programme governance frameworks, standards, and cadences defined by the PMO

•Own the creation, tracking, and management of detailed workstream plans, ensuring alignment with overall programme timelines and objectives.

•Translate global programme milestones, standards, and decisions into a practical and executable regional (Asia/Europe – adjust as needed) deployment plan.

•Coordinate cross-functional regional workstreams, ensuring alignment across business units, functions, IT, change management, data, training, and external implementation partners.

•Lead regional governance activities, including status reporting, RAID (Risks, Assumptions, Issues, Dependencies) management, decision tracking, and escalation management.

•Monitor and manage interdependencies between local business unit activities and global programme deliverables, proactively escalating risks and conflicts to the project lead.

•Track overall deployment progress, including critical path milestones, resource requirements, and readiness criteria; take corrective actions where delivery is off track.

•Ensure readiness for key deployment milestones such as integration testing, User Acceptance Testing (UAT), mock cutovers, go-live, and stabilization phases.

•Support tracking and control of budget, resource allocation, scope, and agreed change controls to ensure disciplined programme delivery.

•Develop and prepare high-quality materials for steering committee meetings and senior stakeholder updates, highlighting risks, readiness, and key trade-offs.

•Drive a strong focus on delivery quality, business continuity, and a smooth transition into Business-as-Usual (BAU) support.

•Stay connected with wider and external programmes (Asia and industry trends), proactively identifying emerging risks and anticipating unmet needs to enable early mitigation.

•Foster a culture of accountability, discipline, and rigour, ensuring adherence to timelines, milestones, and delivery commitments.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

1. JOB DESCRIPTION

Job Title

Restaurant Manager

Occupation

Assistant restaurant   Manager

Job Description & Requirements

Get to know us first!

What is INITIA GROUP?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

Bada (Previously known as Leekaja Salon) Singapore

Walking on Sunshine

F&B

Am I Addicted - Pottery Studio 

We are looking for a F&B Floor Manager who will be responsible for the day to day operations of the outlet restaurant side. He / She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.

DUTIES & RESPONSIBILITIES :

● Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.

● Analyzing and interpreting trends to facilitate planning

● Coordinating front and back of the house operations for smooth delivery of services

● Ensure compliance with safety and sanitation regulations

● Control operations cost and identify measures to cut wastages

● Respond promptly to customer complaints, suggest solutions to resolve complaints

● Manage / maintain outlet good image

● Training / coaching of new / current staff on customer service best practices

● Organize and supervise shifts

● Managing staff training, schedules and work performance.

● Preparing reports

● Analyze and forecast sales figures to maximize profits

QUALIFICATIONS :

● Bachelor Degree in Hospitality / Retail Management

● Proven work experience as Restaurant Manager / HospitalityManager

● Strong leadership skills.

● Excellent communication skills

● Customer service oriented

● Financial Management skills

2. SKILLS

CoachingExcellent Communication SkillsManagement SkillsCustomer Service OrientedLifestyleFinancial ManagementSanitationInterpretingComplianceSalonsCustomer SatisfactionBeauty IndustryCustomer ServiceCutHospitality

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

F&B

Position Level

Manager

Minimum Years of Experience

4

Employment Type

Permanent, Full Time

Minimum Qualification Level

Bachelor's Degree or equivalent

Field of Study

Food and beverage

Monthly Salary Range (SGD)

$5=4,000 - $6,000

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

DUTIES & RESPONSIBILITIES :

• Provides guidance for all aspects of the kitchen’s day-to-day operations that precludes the management of food hygiene and safety, enforcing performance and quality standards, and monitoring to ensure attainment of these goals
• Controls and directs the food preparation process efficiently and professionally
• Creates meals using new or current culinary inventions or as the business prescribes
• Approves and polishes dishes before they are delivered and served to customers
• Produces quality menu that could change seasonally as the business requires
• Places equipment, tools or ingredient orders in response to possible detected shortfalls
• When required, makes arrangements for repairs of cooking equipment
• Hires, manages, trains and educates kitchen workers to be par with the highest possible culinary standards
• Manages kitchen stocks and ensures minimal wastage
• Forecasts and assesses personnel requirements ensuring no shortage or excess of kitchen staff while keeping labor costs in control
• Procures, stores, and handles all food products and materials within the agreed-upon budget and maximizes gross profit to include the effective staff management and payroll expenses
• Supervises his/her subordinates’ work on dishes and guides them, at times hand holding them, to produce the best expected outcome
• Ensures that base food preparations and mise en place are well organized for service, allowing smooth kitchen operations
• Calculate the workload and remuneration of kitchen staff
• Trains kitchen staff to maintain consistency in the highest possible standard in food production and workplace hygiene, as well as to support a continuous improvement process
• Maintains payroll, punctuality and attendance records
• Follows and strictly implements all food and sanitary rules as well as safety guidelines
• Encourages coworkers to cooperate and respect one another, motivates team work
• Keeps updated in the latest trends in culinary trends and kitchen processes and technologies
• Helps in the sourcing of food raw materials to ensure quality dishes and coordinates with vendors to guarantee reliability of ingredient supplies at the best possible quality within the department’s food cost target set by management
• Prepares duty rotas for kitchen staff to provide appropriate coverage at all times while accounting for the seasonality of the business and keeping overtime to the minimum
• Ensures that staff are aware of the job list and the different sections it covers such as meal schedules, functions, and holidays
• Ascertains that the personnel follow the regulations on hygiene, stock rotation, dates, storages, refrigerator temperature control, pest control, reporting of malfunctioning equipment, reporting of notifiable illnesses, and reporting of absenteeism, whether due to illness or otherwise
• If and when necessary, keeps recipe files in excellent condition and up-to-date
• Undertakes any other duties and ad hoc related roles as the business requires

QUALIFICATIONS :

• Associate or Bachelor’s Degree in Culinary Arts or Science, Business, or relevant fields
• Five (5) to Seven (7) years of experience as a chef
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Updated in control of substances hazardous to health (COSHH) regulations or hazard analysis critical control point (HACCP) methods
• Proven ability of kitchen management
• Strong interpersonal and leadership skills
• Tenacious in picking up concepts and possesses strong logical and analytical problem-solving skills
• Able to grasp business requirements and processes
• Good understanding of computer software such as POS, restaurant management system, and Microsoft Office
• Service oriented, meticulous, attention to detail
• Good communication skills
• Team player

View/Repost Job Posting - Customer Service Manager

1. JOB DESCRIPTION

Job Title

Customer Service Manager

Occupation

Customer Service Manager

Job Description & Requirements

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely

2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands

3. Educates the salon customers based on their real needs during their visit to the shop

4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters

5. Maintains a positive, empathetic, and professional attitude toward customers at all times

6. Attends to and communicates promptly to address customers’ queries at the most excellent approach

7. Acknowledges and resolves customer feedback and concerns

8. Knows products inside and out to answer product queries

9. Communicates and coordinates with team and management

10. Ensures customer satisfaction and increases customer retention

11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement

12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields

• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity

• Consistently well-groomed according to the high appearance standards of the salon and the company

• High degree of professionalism in customer service

• Exceptional people skills

• High standards of customer communication skills

• Prior experience in the beauty line preferred

• Ability to stay calm and excellent in handling difficult customers

• Computer literate

2. SKILLS

Customer Retention Leadership Microsoft Office Customer Experience Customer Support Interpersonal Skills Customer Information Administration Communication SkillsExcelCustomer SatisfactionTeam Player Customer ServiceCustomer CommunicationCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Personal Care / Beauty , customer service

Position Level

Manager

Minimum Years of Experience

3

Employment Type

Permanent, Full Time

Minimum Qualification Level

Bachelor's Degree or equivalent

Field of Study

Business & Administration n.e.c. (including entrepreneurship)

Monthly Salary Range (SGD)

$7,000 - $9,500

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

5. SCREENING QUESTIONS

Overall Job Objectives:

We are looking for a reliable and innovative Assistant Restaurant Manager to support the daily operations of our branch. In this role, you will assist in ensuring quality service, profitability, and a memorable dining experience for our guests. You’ll be responsible for managing operational records, addressing customer feedback, and fostering collaboration between team members.

Candidate must be very personable who is well capable of running a fast-paced operation doing 2-3 turns for each meal period while building long lasting relationships. They must have a stable experience of minimum 2 years in all their past roles as we are building a team for the long run. They must be good at proposing ideas to senior management or shareholders and leverage their ability to convince the team to follow through.

Core Responsibilities:

• Mainly assist the Restaurant Manager in overseeing and managing the branch.

• Keep detailed records of daily, weekly and monthly costs and revenues

• Manage and store vendors’ contracts and invoices

• Monitor compliance with safety and hygiene regulations

• Coordinate communication between front of the house and back of the house staff

• Gather guests’ feedback and recommend improvements to our menus

Job Specifications:

• A Bachelor’s Degree in any field (hospitality-related fields are a plus).

• Prior experience as a Restaurant Assistant Manager or in a similar role within the hospitality industry.

• Strong leadership, communication, and customer service skills.

• Excellent conflict resolution and team management abilities.

• Availability to work within the restaurant’s operating hours, including weekends and holidays.

Key Deliverables:

• Overseeing daily operations to ensure smooth functioning, profitability, and a high-quality dining experience.

• Maintain accurate records of costs, revenues, vendor contracts, and invoices, ensuring compliance with safety and hygiene regulations.

• Facilitate seamless communication between front-of-house and back-of-house staff, fostering collaboration and efficiency.

• Address guest feedback courteously, resolving issues promptly, and recommending menu or service improvements based on insights.

• Support staff scheduling, payroll oversight, and training initiatives, promoting a positive and productive team environment.

Benefits of the role:

• Monthly variable sales incentive

• Annual completion bonus of 1 month salary (For Full-time if applicable)

• Medical coverage (For Full-time if applicable)

• Group discount (Dining & Salon)

• T⁠raining & Career Growth

• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.https://initia.sg/

.

APPLY NOW! 

1. JOB DESCRIPTION

Job Title

Restaurant Manager

Occupation

Assistant restaurant   Manager

Job Description & Requirements

Get to know us first!

What is INITIA GROUP?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

Bada (Previously known as Leekaja Salon) Singapore

Walking on Sunshine

F&B

Am I Addicted - Pottery Studio 

We are looking for a F&B Floor Manager who will be responsible for the day to day operations of the outlet restaurant side. He / She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.

DUTIES & RESPONSIBILITIES :

● Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.

● Analyzing and interpreting trends to facilitate planning

● Coordinating front and back of the house operations for smooth delivery of services

● Ensure compliance with safety and sanitation regulations

● Control operations cost and identify measures to cut wastages

● Respond promptly to customer complaints, suggest solutions to resolve complaints

● Manage / maintain outlet good image

● Training / coaching of new / current staff on customer service best practices

● Organize and supervise shifts

● Managing staff training, schedules and work performance.

● Preparing reports

● Analyze and forecast sales figures to maximize profits

QUALIFICATIONS :

● Bachelor Degree in Hospitality / Retail Management

● Proven work experience as Restaurant Manager / HospitalityManager

● Strong leadership skills.

● Excellent communication skills

● Customer service oriented

● Financial Management skills

2. SKILLS

CoachingExcellent Communication SkillsManagement SkillsCustomer Service OrientedLifestyleFinancial ManagementSanitationInterpretingComplianceSalonsCustomer SatisfactionBeauty IndustryCustomer ServiceCutHospitality

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

F&B

Position Level

Manager

Minimum Years of Experience

4

Employment Type

Permanent, Full Time

Minimum Qualification Level

Bachelor's Degree or equivalent

Field of Study

Food and beverage

Monthly Salary Range (SGD)

$4,000 - 6,000

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE