Total 712 Senior Executive job vacancies in Fortitude Valley

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Other incidental “ad hoc” duties to ensure smooth functioning of various touch points such as assisting Digital Comms and Call Centre; 
• May be rotated amongst the different Service Centres;
• Undertake projects or other responsibilities as assigned

What we are looking for

• Minimum GCE ‘A’ Levels/ Diploma/ Degree holder from recognized institution
• Preferably with 2 to 3 years of customer service experience

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA License No: 99C4599

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

• Conduct regular inspections of the office premises, including but not limited to all common areas, equipment and meeting rooms.
  
• Review contract specifications and make recommendations of upgrading standards.
  
• Procure and maintain office systems, furniture, equipment, and appliances.
  
• Prepare estimates for repair works, invitations for quotations, recommendations of award, and supervision of completed works
  
• Update inventory of office equipment and supplies in the respective tracking systems or applications.
  
• Handle all incident/ complaint reports involving public or tenants.
  
• Set up meeting rooms according to user requirements.
  
• Prepare annual maintenance/expenditure budget
  

Requirements

• Degree in Building, Real Estate or Business, preferably with 3 years of relevant experience in property management
  
• Strong communication and interpersonal skills with a service-oriented mindset
  
• Ability to work independently

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
  
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
  
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
  
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
  
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
  
• Approach any additional tasks assigned by superiors diligently and professionally.
  

Sentosa Cluster

• Oasia Resort Sentosa
  

Requirements

• Minimum completion of PSLE or its equivalent.
  
• Able to work rotating shifts, weekends and Public Holidays.
  
• Positive attitude with an outgoing personality and good communication skills.
  
• Those without experience are welcome to apply.

Responsibilities

The Senior/Reservation Sales Executive is responsible for the management of all hotel room bookings from all channels and ensures an up-to-date record of all reservations and requests made. He/She liaises with bookers and hotels to ensure a smooth pre- arrival experience. Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences. 

• Handle all reservations received timely and accurately according to established SOPs.
  
• Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
  
• Maintain up-to-date information on all hotel-related information including promotions.
  
• Utilize upselling techniques to maximize revenue opportunities.
  
• Ensure proper filing and recording of all correspondence.
  
• Ensure compliance with the department’s policies and procedures.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in any field
  
• Knowledge in Property Management System will be an advantage
  
• Proficient in MS Office, email system, reservations system will be an advantage
  
• Display high level of customer service
  
• Possess strong communication and administration skills
  
• Able to adapt in a fast-paced environment.
  
• Able to work independently as well as a team
  
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous

Responsibilities:

Business Development: Initiate a range of business development and marketing activities to build new corporate clients and grow your own client portfolio.

Account Management: Manage internal and external stakeholders and clients on their hiring needs.

Talent Acquisition: Engage in candidate sourcing activities, such as publishing job advertisements and conducting candidate referrals, to ensure a consistent supply of candidates to meet client's needs.

Candidate Management: Manage candidates’ job needs and expectations, their payroll and employment benefits

Get to Enjoy:

• Annual company bonding events and quarterly motivational workshops
• Big and cohesive divisions with great team spirit
• Comprehensive training with 1-1 mentorship
• Exciting opportunities to develop a rewarding career

Requirements

• Min. Diploma/Degree in any field of study.
• Strong interest in marketing and/or business development
• Applicants with good track record in sports or other co-curricular activities in school will have an added advantage
• Possess optimism, enthusiasm and most importantly, passion for people!
• On the job training provided!

We regret to inform that only shortlisted applications will be contacted.

Interested applicants, please email your updated CV to reina.ng@recruitexpress.com.sg

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Services Pte Ltd (13C6614)

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries.
  

• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures.
  

• Establish contacts with house guests/long-staying guests and renders assistance when necessary.
  

• Make courtesy calls to guests.
  

• Requisite and keep stock of promotional materials for daily operations.
  

• Ensure efficient and courteous services in baggage, transport handling and general enquiries.
  

Requirements

• O-Level or equivalent.
  

• Willing to perform rotating shifts.
  

• Positive attitude with outgoing personality and good communication skills.
  

• Experience in hospitality and knowledge of Opera will be advantageous.
  

Available Location: Oasia Hotel Novena

Responsibilities

Reporting Structure:

Reporting to the Area Director of Revenue Management, you will be part of a performance-driven revenue management team that manages serviced residences and hotels in Singapore.

Role Purpose:

In your role, you will support the Area Director and Area Revenue Manager by leading the analytics and insight generation agenda for the Serviced Residences portfolio. You will transform raw data into actionable intelligence through dashboards, analysis, and forecasting, empowering the team to make informed and forward-looking decisions revenue decisions.

1. Analytics & Insights

• Design, develop, and maintain BI dashboards that integrate booking pace, demand signals, segment mix, and market benchmarks.
  

• Provide variance analysis across key KPIs ($ADR$, $RevPAR$, Occupancy, channel mix, segment contributions).
  

• Analyze LOS (Length of Stay) patterns, segment mix, and demand trends to identify risks and opportunities.
  

• Conduct scenario modelling (e.g., impact of group bookings, seasonal promotions, segment displacement).
  

• Proactively highlight anomalies and emerging risks to the Area Director of Revenue Management and Area Revenue Manager.
  

2. Forecasting & Budgeting

• Build and maintain forecast models tailored to SR/RS portfolio, using analytical insights to strengthen accuracy.
  

• Provide forecast inputs to budget cycles, renewal decisions, and portfolio planning.
  

3. Process & Automation

• Identify manual reporting tasks suitable for automation, implementing streamlined solutions.
  

• Standardize reporting templates and ensure consistency across the portfolio.
  

• Collaborate with IT and corporate teams on BI enhancements, ensuring dashboards evolve with business needs.
  

4. Strategic Support

• Provide analytical support for revenue meetings, management reports, and commercial reviews.
  

• Translate analytical findings into insights to support tactical and strategic decision-making.
  

• Partner with Sales and Marketing teams by quantifying outcomes of promotions, contracts, and campaigns.
  

Objectives & Impact

• Elevate revenue reporting by increasing analytical depth with robust analytics and forward-looking insights.
  

• Provide actionable insights to the Area Director and Area Revenue Manager to stay ahead of market shifts.
  

• Continuously improve efficiency by reducing manual effort through automation, standardization, and process improvements.
  

• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Degree in Business, Finance, Hospitality, IT or related discipline.
  

• No experience is required.
  

• Good analytical and numerical skills with the ability to interpret data and derive actionable insights.
  

• Proficient in Microsoft Excel (pivot tables, lookups, scenario modelling, automation techniques).
  

• Familiarity with BI and visualisation tools (e.g., Power BI, Tableau) and hotel systems (HMS, PMS/CRS, RMS) will be an advantage.
  

• Good understanding of revenue management concepts including segmentation, channel mix, displacement analysis, and forecasting.
  

• Good presentation skills with the ability to simplify complex analysis into clear recommendations.
  

• Detail-oriented and proactive, with the ability to identify anomalies and trends.
  

1. Procurement

• Manage Goods Receipt (GR) processes for PO-based invoices in Ariba.

• Verify invoices against purchase orders and resolve discrepancies.

• Monitor and follow up on outstanding POs and GRs.

• Coordinate with stakeholders to close unused PO balances.

2. Accounts Payable

• Verify and process non-PO invoices.

• Coordinate approvals and submit invoices for payment processing.

• Follow up on invoice status and resolve payment – related issues.

• Ensure timely invoice coding and submission to NSS AP.

3. Fixed Assets Management

• Support asset tracking, recording, and compliance with policies.

• Assist in asset capitalisation, tagging, transfers and disposals.

• Coordinate and support annual physical asset verification exercises.

• Maintain proper documentation, including asset records and photo verification.

• Liaise with stakeholders and vendors on asset-related matters.

4, Research Finance

• Support Finance team in the preparation of research grant summaries and reports.

• Provide support for financial tracking, reconciliation, and other accounting tasks.

5. Administration

• Provide administrative support for School operations and events.

• Assist in asset location tracking and related project work.

6. Continuous Improvement & Support

• Support process improvements to enhance efficiency in both Finance and Administrative workflows, and internal controls.

• Perform ad-hoc finance and administrative duties as assigned.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Key Responsibilities

1. Procurement

• Manage Goods Receipt (GR) processes for PO-based invoices in Ariba.

• Verify invoices against purchase orders and resolve discrepancies.

• Monitor and follow up on outstanding POs and GRs.

• Coordinate with stakeholders to close unused PO balances.

2. Accounts Payable

• Verify and process non-PO invoices.

• Coordinate approvals and submit invoices for payment processing.

• Follow up on invoice status and resolve payment – related issues.

• Ensure timely invoice coding and submission to NSS AP.

3. Fixed Assets Management

• Support asset tracking, recording, and compliance with policies.

• Assist in asset capitalisation, tagging, transfers and disposals.

• Coordinate and support annual physical asset verification exercises.

• Maintain proper documentation, including asset records and photo verification.

• Liaise with stakeholders and vendors on asset-related matters.

4, Research Finance

• Support Finance team in the preparation of research grant summaries and reports.

• Provide support for financial tracking, reconciliation, and other accounting tasks.

5. Administration

• Provide administrative support for School operations and events.

• Assist in asset location tracking and related projectwork.

6. Continuous Improvement & Support

• Support process improvements to enhance efficiency in both Finance and Administrative workflows, and internal controls.

• Perform ad-hoc finance and administrative duties as assigned.

Requirements

-Diploma (Polytechnic) or higher qualification.

-Preferably with experience in finance operations, accounts payable or procurement would be an advantage

-Familiarity with SAP and Procurement systems (e.g. Ariba)is an advantage.

For interested candidates, please send your updated resume:

Email: angelateh@recruitexpress.com.sg

Telegram: @Angie_TL

Whatsapp: +65 96272860

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599

1. Meeting Coordination:

• Schedule and coordinate internal and external meetings, including team meetings, client meetings, and presentations creation support.

• Arrange conference rooms, video conferencing, and necessary resources for meetings.

• Send out meeting invitations, agendas, and reminders to participants.

• Record meeting minutes and follow up on action items.

2. Event Planning Support:

• Support creating event timetable

• Send out RSVP form to guests, consolidate as guest list, and send reminders to participants

• Manage guest list including flight information, hotel check in/out dates, transportation details, and personal details

3. Department Schedule Management:

• Maintain and organize the marketing team's calendars, ensuring appointments and deadlines are met

4. General Administrative Support:

• Provide general administrative support to the marketing department, including filing, document management, and data entry.

• Handle incoming and outgoing correspondence, emails, and phone calls.

• Assist with travel arrangements and logistics for team members, if needed.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Responsibilities

​

The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum GCE 'O' Level
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Location Available: 

• Orchard Rendezvous Hotel 
  
• Rendezvous Hotel Singapore
  
• Vibe Hotel Singapore Orchard

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Available Location

• Oasia Hotel Downtown
  
• The Clan Hotel

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• Prior experience in Front Office or Guest Services preferred.
  
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  
• Leadership qualities with the ability to guide and support team members.
  
• Well-groomed and professional in appearance and conduct.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• Village Hotel Albert Court
  
• Village Hotel Bugis
  
• Village Hotel Changi
  
• Village Hotel Katong