Total 181 technical support job vacancies in Malaysia

我們正在尋找一位經驗豐富的印刷助理，要求具備豐富的膠印作業經驗和卓越的色彩精準度，加入我們充滿活力的團隊。

工作職責：-

• 領導和監督膠印操作（Ryobi / RMGT）。
• 確保印刷品質符合公司和客戶標準。
• 顯示器設定、色彩匹配、配準和故障排除。
• 協調日常生產計劃，以滿足生產期限要求。
• 訓練、指導及監督印刷操作員。
• 排除機器和列印故障。
• 確保遵守安全和品質規程。

資格：

• 至少3-5年膠印經驗。
• 具備 Ryobi 和/或 RMGT 膠印機的實際操作經驗。
• 精通印刷工藝、色彩控制及印刷材料。
• 具備領導能力，能夠管理和領導團隊。
• 能夠獨立工作，並在壓力下表現出色。
• 良好的溝通和解決問題的能力。
• 願意在需要時加班或輪班

福利待遇

• 彈性的工作時間
• 休閒著裝要求
• 個人休假
• 開放文化
• 個人發展機會
• 遠距辦公的彈性

Job Summary:-

We are looking for a creative and passionate UI/UX & Graphic Designer to join our team. The successful candidate will be responsible for designing engaging user experiences, creating high-quality graphic assets, and supporting both digital and print production while ensuring consistency with the company's branding.

Requirements:-

• Diploma or Degree in Graphic Design, UI/UX, Multimedia, or a related field.
• Proven experience in UI/UX and Graphic Design.
• Strong portfolio showcasing UI/UX projects and graphic design work.
• Good understanding of layout, typography, colour theory, and visual hierarchy.
• Basic knowledge of HTML/CSS is an added advantage.
• Male candidates only.

Job Responsibilities:-

• Design and develop creative website layouts aligned with the company's branding and game card products.
• Create engaging UI/UX designs to enhance user experience and customer interaction.
• Prepare digital artwork, mock-ups, and visual assets for game card printing and online platforms.
• Ensure all designs are optimized for both web and print production requirements.
• Collaborate with the Marketing and Production teams to ensure design accuracy and brand consistency.
• Maintain and update company website content, including product listings and promotional materials.
• Ensure website responsiveness across desktop, tablet, and mobile devices.
• Optimize graphics and web elements for fast loading speed and overall website performance.
• Handle basic front-end development tasks using HTML, CSS, and basic JavaScript.
• Ensure all designs comply with printing specifications, including colour profiles, resolution, and bleed settings.
• Stay updated with the latest design trends, software, tools, and technologies.

Preferred Skills

• UI/UX Design
• Graphic Design
• Adobe Photoshop
• Adobe Illustrator
• Adobe XD / Figma
• HTML & CSS
• Basic JavaScript
• Typography & Layout Design
• Responsive Web Design
• Print Production Knowledge

Perks & Benefits

• Career development opportunities.
• Supportive and collaborative working environment.
• Opportunity to work on creative digital and print projects.
• Training and skill enhancement opportunities.

初級製造工程師（中文流利）

• 男性和女性

• 必須會說中文

• 歡迎應屆畢業生申請

• 薪資：2500 馬幣起（視經驗而定）

工作範圍：

• 監督生產過程，確保以安全、有效率的方式完成高品質的工作。

• 與其他工程師聯絡，制定改善生產、降低成本和減少勞動需求的計畫。

• 診斷生產線中的問題，並提供建議和訓練。

• 制定安全程序和規程，既要考慮到工人的福祉，又要最大限度地減少碳足跡。

• 隨時了解工程和生產的進展，並與同事分享知識。

• 辨識、記錄和報告不安全行為。

• 分析生產的各個方面，並提出改進建議。

福利待遇

• 附近公共交通
• 中心位置
• 彈性的工作時間
• 免費小吃/歡樂時光
• 醫療保險
• 開放文化

Junior Manufacturing Engineer (Chinese Speaker)

• Male & Female

• Chinese Speaking is a must

• Fresh graduate encourage to apply

• Salary: RM2500 to above (depends on experience)

JOBSCOPE :

• Supervising the manufacturing processes, ensuring quality work is done in a safe, efficient manner.

• Liaising with other engineers to develop plans that improve production, costs, and labor required.

• Diagnosing problems in the production line and providing recommendations and training.

• Establishing safety procedures and protocols that take the workers' well-being into account, and that also minimize the carbon footprint.

• Keeping abreast of advancements in engineering and production, and sharing knowledge with co-workers.

• Identifying, documenting, and reporting unsafe practices.

• Analyzing all facets of production and making recommendations for improvement.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Open culture

Ringkasan Kerja:-

Kami sedang mencari Pereka UI/UX & Grafik yang kreatif dan bersemangat untuk menyertai pasukan kami. Calon yang berjaya akan bertanggungjawab untuk mereka bentuk pengalaman pengguna yang menarik, mencipta aset grafik berkualiti tinggi dan menyokong pengeluaran digital dan cetakan sambil memastikan konsistensi dengan penjenamaan syarikat.

Keperluan:-

• Diploma atau Ijazah dalam Reka Bentuk Grafik, UI/UX, Multimedia atau bidang yang berkaitan.
• Pengalaman terbukti dalam UI/UX dan Reka Bentuk Grafik.
• Portfolio yang kukuh mempamerkan projek UI/UX dan kerja reka bentuk grafik.
• Pemahaman yang baik tentang susun atur, tipografi, teori warna dan hierarki visual.
• Pengetahuan asas HTML/CSS adalah satu kelebihan tambahan.
• Calon lelaki sahaja.

Tanggungjawab Kerja:-

• Mereka bentuk dan membangunkan susun atur laman web kreatif yang sejajar dengan penjenamaan syarikat dan produk kad permainan.
• Cipta reka bentuk UI/UX yang menarik untuk meningkatkan pengalaman pengguna dan interaksi pelanggan.
• Sediakan karya seni digital, mock-up dan aset visual untuk percetakan kad permainan dan platform dalam talian.
• Pastikan semua reka bentuk dioptimumkan untuk keperluan pengeluaran web dan cetakan.
• Bekerjasama dengan pasukan Pemasaran dan Pengeluaran untuk memastikan ketepatan reka bentuk dan konsistensi jenama.
• Mengekalkan dan mengemas kini kandungan laman web syarikat, termasuk senarai produk dan bahan promosi.
• Pastikan laman web responsif merentasi desktop, tablet dan peranti mudah alih.
• Optimumkan grafik dan elemen web untuk kelajuan pemuatan yang pantas dan prestasi laman web keseluruhan.
• Mengendalikan tugasan pembangunan bahagian hadapan asas menggunakan HTML, CSS dan JavaScript asas.
• Pastikan semua reka bentuk mematuhi spesifikasi percetakan, termasuk profil warna, resolusi dan tetapan bleed.
• Kekal dikemas kini dengan trend reka bentuk, perisian, alatan dan teknologi terkini.

Kemahiran Pilihan

• Reka Bentuk UI/UX
• Reka Bentuk Grafik
• Adobe Photoshop
• Adobe Illustrator
• Adobe XD / Figma
• HTML & CSS
• JavaScript Asas
• Reka Bentuk Tipografi & Susun Atur
• Reka Bentuk Web Responsif
• Pengetahuan Pengeluaran Cetakan

Faedah & Kebaikan

• Peluang pembangunan kerjaya.
• Persekitaran kerja yang menyokong dan kolaboratif.
• Peluang untuk mengusahakan projek digital dan cetak kreatif.
• Peluang latihan dan peningkatan kemahiran.

工作概述：-

我們正在尋找一位充滿創意和熱情的使用者介面/使用者體驗及平面設計師加入我們的團隊。成功入選者將負責設計引人入勝的用戶體驗，創造高品質的圖形素材，並支援數位和印刷製作，同時確保與公司品牌形象保持一致。

要求：-

• 平面設計、使用者介面/使用者體驗設計、多媒體或相關領域的文憑或學位。
• 在使用者介面/使用者體驗設計和平面設計方面擁有豐富的經驗。
• 優秀的UI/UX專案與平面設計作品集。
• 對版面設計、排版、色彩理論和視覺層次結構有良好的理解。
• 具備HTML/CSS基礎者優先考慮。
• 限男性應徵者。

工作職責：-

• 設計並開發符合公司品牌和遊戲卡產品的創意網站佈局。
• 創建引人入勝的使用者介面/使用者體驗設計，以增強使用者體驗和客戶互動。
• 準備遊戲卡印刷和線上平台所需的數位藝術作品、模型和視覺素材。
• 確保所有設計都針對網頁和印刷製作要求進行了最佳化。
• 與行銷和生產團隊合作，確保設計準確性和品牌一致性。
• 維護和更新公司網站內容，包括產品清單和宣傳資料。
• 確保網站在桌上型電腦、平板電腦和行動裝置上都能正常回應。
• 優化圖形和網頁元素，以提高載入速度和整體網站效能。
• 使用 HTML、CSS 和基本 JavaScript 處理基本的前端開發任務。
• 確保所有設計均符合印刷規範，包括顏色配置、解析度和出血設定。
• 隨時了解最新的設計趨勢、軟體、工具和技術。

優先技能

• 使用者介面/使用者體驗設計
• 平面設計
• Adobe Photoshop
• Adobe Illustrator
• Adobe XD / Figma
• HTML 和 CSS
• 基本 JavaScript
• 字體排印與版面設計
• 響應式網頁設計
• 印刷製作知識

福利待遇

• 職業發展機會。
• 支援協作的工作環境。
• 有機會參與創意數位和印刷專案。
• 培訓和技能提升機會。

We are looking for a highly experienced Printing Assistant with extensive expertise in offset printing operations and exceptional color accuracy skills to be part of our dynamic team.

Job Responsibilities:-

• Lead and supervise offset printing operations (Ryobi / RMGT).
• Ensure printing quality meets company and customer standards.
• Monitor machine setup, color matching, registration, and troubleshooting.
• Coordinate daily production schedules to meet production deadlines.
• Train, guide, and monitor printing operators.
• Troubleshoot machine and printing issues.
• Ensure compliance with safety and quality procedures.

Qualifications:

• Minimum 3–5 years of experience in offset printing.
• Hands-on experience with Ryobi and/or RMGT offset printing machines.
• Strong knowledge of printing processes, color control, and printing materials.
• Leadership skills with the ability to manage and lead a team.
• Able to work independently and perform well under pressure.
• Good communication and problem-solving skills.
• Willing to work overtime or shifts when require

Perks & Benefits

• Flexible working hours
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities
• Remote work flexibility

• Position: Sales Administration Support Executive.
• Salary: RM 2800-4000.
• Location: Bandar Bukit Jalil, WPKL.

About the hiring company

This company, a subsidiary of a Public Listed Company, is a forward looking organization specializing in car/vehicle rental and business support services. They are the leading motor vehicle rental company since 1985,operating through 5 branches throughout Malaysia with more than 400 vehicles/trucks.

About the role/job

The role is primarily office based where the incumbent will be responsible for providing administrative support role to the overall business operations and sales activities. The role is challenging as you will handle a variety of responsibilities ranging from generating documents to attending to customers requests. The job would suite a matured outgoing person who enjoys a highly diverse work environment, can easily handle a wide range of customers and suppliers.

Job Requirements: candidate profile

The successful candidate should fulfill the following criteria/requirements:

-Malaysian female; matured; recent enthusiastic retirees will be duly considered.

-Possess minimum a Diploma qualification in business related discipline or any other disciplines.

-Strong verbal and written communication skills; must be proficient in English,BM and Mandarin; Mandarin speaking ability is necessary to interact/liaise with China business clients in Malaysia.

-Intermediate computer skills, including Microsoft Office and internet applications.

-Have flexible approach to work and be able to work well on own initiative.

This permanent position offers an excellent remuneration salary package depending on ones' attributes and experience. Recently retirees who are willing and fit to take on this role will be duly considered. However, all applicants must forward a comprehensive CV in Word format.

APPLICATION TO THIS JOB

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：銷售行政支援主管。
• 薪資：2800-4000 馬幣。
• 地點：武吉加里爾鎮，WPKL。

關於招募公司

這家公司是上市公司的子公司，是一家具有前瞻性的企業，專門從事汽車/車輛租賃和商務支援服務。自1985年以來，他們一直是領先的汽車租賃公司，在馬來西亞設有5家分公司，擁有400多輛汽車/卡車。

關於職位/工作

該職位主要為辦公室工作，任職者將負責為公司整體營運和銷售活動提供行政支援。這份工作頗具挑戰性，您將承擔各種職責，包括產生文件和處理客戶請求等。此職位適合成熟外向、喜歡多元化工作環境、能夠輕鬆應付各類客戶和供應商的人士。

職位要求：候選人簡介

成功的候選人應符合以下條件/要求：

-馬來西亞女性；成熟穩重；近期熱情退休人士亦可考慮。

- 至少擁有商業相關專業或其他專業的文憑資格。

- 具備強大的口頭和書面溝通能力；必須精通英語、馬來語和普通話；普通話口語能力對於與在馬來西亞的中國商業客戶進行互動/聯絡至關重要。

-具備中級電腦技能，包括微軟辦公室軟體和網路應用。

-工作態度靈活，能夠獨立自主地完成工作。

此職位為長期職位，提供優厚的薪資待遇，具體金額視個人能力和經驗而定。近期退休且身體狀況適合該職位的人士將優先考慮。所有申請者均須提交一份完整的Word格式履歷。

申請這份工作

有意者請將履歷寄至我司審核。您可透過JOBSTORE線上申請，點選「申請」按鈕提交申請。您也可以將履歷直接寄至我司信箱jobs@chrisjac.com.my。

福利待遇

• 休閒著裝要求
• 個人休假
• 開放文化

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Responsibilities

• In charge of perform regular checks in inventory software system to ensure inventories are in place
• responsible in perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintenance of the tool room through 5S initiatives and good housekeeping practices

Requirement

• Min Nitec in Engineering and relevant
• Min 1 year of working experience in tooling and vehicle maintenance with experience in inventory system and Microsoft Office suite
• Class 3 driving license required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Summary

• Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
• Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
• Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources

Key Responsibilities

• Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders
• Collaborate effectively with teammates to provide an adequate level of coverage for customer contact channels and other tasks to ensure achievement of team SLA, targets, and goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill and technical coaching model, and drives customers to a positive outcome
• Ability to communicate complex information in simple terms
• Balances a strong focus on customers’ needs with thorough technical troubleshooting and a high level of compliance with established processes
• Willingly disseminates and corroborates knowledge and learnings with teammates and other internal stakeholders as needed.
• Diligently records all customer interactions in the customer relationship management system (Salesforce). Includes detailed case tracking notes, next steps, and/or resolution. Holds others accountable for doing likewise
• Elevates complex technical issues as needed to the elevation teams and communicates follow-up and/or resolutions to the customer
• Communicates difficult or sensitive customer issues to the direct leader, whilst keeping other team members up to date on ongoing issues
• Continue to learn and maintain product knowledge by leveraging local and global resources available
• Participates in weekend & holiday support roster to provide customer assistance during these periods
• Other duties as required

Requirements

• Proficiency in Mandarin language require - as the role requires this person to liaise mainly with our external customers based in Taiwan, who mainly communicate in Mandarin.
• Work experience in Clinical Diagnostics of Biochemistry and Hematology analyzers preferred.
• Laboratory experience preferred
• Computer skills in Microsoft Office, including Excel, Words, Powerpoint, and Outlook.
• Good communication and presentation skills.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Why Join MerchantSpring

•  Play a critical role in helping clients trust and succeed with the MerchantSpring platform.
• Support an international client base as a key contributor in our growing Client Success team.
• Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
• Solve complex problems, influence product improvements, and help build a scalable technical support function.
• Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
• Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
• Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.