Total 2,740 Full-time tech support job vacancies in Malaysia

Job Summary

We are seeking a motivated and organised Business Operations & Executive Support Associate to assist management with daily operations, coordination, and internal activities. This entry-level role offers exposure to business processes and the development of organisational and communication skills.

Responsibilities

• Assist management in executing daily business operations and coordinating activities to support smooth workflows
• Maintain organised records and documentation to ensure accurate information management
• Manage schedules, appointments, and meeting arrangements to optimise time and resource use
• Prepare basic reports, spreadsheets, and presentation materials to support business communication
• Update and maintain internal databases and records for operational accuracy
• Liaise effectively with internal teams, vendors, and external stakeholders to facilitate communication and task completion
• Coordinate company events, meetings, and training sessions to ensure successful execution
• Follow up on assigned tasks and timelines to support project progress
• Provide ad-hoc support for general business and operational tasks as directed by management
• Support recruitment coordination and onboarding activities when required

Required competencies and certifications

• Strong organisational and coordination skills demonstrated through managing schedules and supporting workflows
• Proficiency in Microsoft Office and Google Workspace applications to prepare reports and manage data
• Effective communication skills to liaise with teams and stakeholders
• Responsible, detail-oriented approach with a proactive attitude to learning and task completion

Preferred competencies and qualifications

• Basic skills in Canva or presentation design to enhance visual communication materials

Experience: 6-9 Years
Role: Production Support Developer

Responsibilities:

·         As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.

·         Update Jira, Confluence with change details.

·         Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.

·         Coordinate with testing team to ensure defects are addressed on priority.

·         Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.

·         Ensure code merged on regular basis to git.

·         Take end-to-end ownership on production defect fixing until released to production.

·         Guide and manage offshore team.

·         Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Requirements:

·         8-10 years of Java-J2EE experience

·         Proficiency with Java 8, Spring, Sprint Boot, Apache Camel, Spring Batch, Git, Maven, DevOps, Junit, Mockito

·         Strong hands-on experience in Micro service and Apache Camel (EIP).

·         Proficiency with SOA, REST/SOAP Web services, JSON/XML, Apache FreeMarker.

·         Good knowledge on REST Architecture constraints.

·         Hands on experience in REST API implementation, creating, maintaining and versioning API’s.

·         Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience.

·         Write production quality and thoroughly tested code.

·         A professional with extensive knowledge and experience in using the Splunk platform to analyze data, create reports, and visualize information.

·         Experience in developing with testing frameworks such as Junit, Mockito.

·         Hands on experience on shell scripts and proficiency in using Linux/bash shell.

·         Understanding of Continuous build and Integration methodologies.

·         Experience in integrating and using wide variety of open-source technologies and cloud services.

·         Go getter attitude in getting things done with minimal supervision.

·         Able to work extended hours and over weekends to support Prod releases / investigation of Incidents.

·         Respond and participate in major incident responses (24x7)

·         Experience working in a L3/L2 preferable.

·         Support SIT and UAT of code or configuration fixes.

·         •Identify and design improvements to the application (e.g. to reduce technical debt)

·         Escalate and track appropriate problems for software vendors to provide permanent fixes.

·         Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.

·         Prepare and test deployment plan, and seek approval for deployment from change control forum

·         Provide or contribute to reports on incidents, problems, service requests and application changes.

Key Skills:
JAVA, Spring Boot, Linux, Splunk query, Apache Camel integration framework, ObjectDesign and Modeling, DevOps    (Git, Jenkins, Maven, Artifactory, Sonar cube, etc.), IntelliJ, Oracle, Maria DB,SOA,REST/SOAP Web services, JSON/XML, Apache FreeMarker.

Here's the JD for a Software Support Executive, aligned with Amber Creative's positioning:

Company OverviewAmber Creative is a full-service digital agency in Singapore offering web and mobile development, UI/UX design and generative AI services to create user-centric, innovative digital solutions.

Job SummaryWe are seeking a detail-oriented and client-focused Software Support Executive to provide technical support, troubleshoot software issues, and ensure seamless day-to-day operation of digital products and platforms for our clients. The ideal candidate is a strong communicator who can bridge the gap between technical teams and end users, and is comfortable working in an AI-augmented support environment.

Responsibilities

• Serve as the first point of contact for client-reported software issues, handling inquiries via ticketing systems, email, and messaging platforms promptly and professionally
• Diagnose, troubleshoot, and resolve software bugs, configuration issues, and user errors across web and mobile applications
• Escalate complex or unresolved issues to development and engineering teams with clear, well-documented bug reports and reproduction steps
• Monitor and manage the support ticket queue, ensuring SLAs are met and clients are kept informed of progress throughout issue resolution
• Conduct user acceptance testing (UAT) coordination and assist clients through software releases, updates, and go-live transitions
• Create and maintain support documentation including FAQs, user guides, troubleshooting runbooks, and known issue logs
• Liaise with project managers and developers to relay client feedback and surface recurring issues that may indicate systemic defects or UX gaps
• Assist in onboarding new clients to platforms by delivering training sessions and walkthroughs
• Use generative AI tools to draft support responses, summarise ticket histories, and produce client-facing documentation more efficiently
• Identify patterns in support requests and proactively flag improvement opportunities to the product and development teams
• Maintain accurate records of all support interactions, resolutions, and escalations for reporting and continuous improvement

Required competencies and qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–2+ years of experience in a software support, helpdesk, or technical customer service role
• Solid understanding of web and mobile application fundamentals, including basic familiarity with HTML, APIs, and databases
• Experience working with ticketing and project management tools such as JIRA, Freshdesk, Zendesk, or equivalent
• Strong written and verbal communication skills with the ability to explain technical issues clearly to non-technical users
• Systematic troubleshooting approach with strong attention to detail and follow-through
• Ability to manage multiple open tickets and competing priorities without dropping the ball

Preferred competencies and qualifications

• Experience supporting SaaS platforms or client-facing digital products in an agency or managed services environment
• Familiarity with software development lifecycles (SDLC) and agile delivery practices
• Working knowledge of generative AI tools (e.g. Claude, ChatGPT) for support workflow augmentation — drafting responses, summarising threads, generating documentation
• Basic scripting or SQL knowledge for log analysis and data lookups
• Understanding of data privacy and security best practices relevant to client data handling (PDPA compliance a plus)

Duration: 3 months (extendable)

Salary: $3,700 – $4,200 per month

Work Location: Toa Payoh

We are seeking a Senior Executive (Operations Support) to support the smooth operations of hawker centres. The role covers tenancy management, cleaning and facilities coordination, as well as feedback and appeals handling.

Key Responsibilities

• Work with Hawkers’ Associations (HA), Town Councils (TC), and SFA to address cleanliness, safety, pest control, tenancy extensions, and Repair & Redecoration (R&R) improvement works
• Conduct routine checks on stall operations, including licensing compliance, pricing display, encroachment, and general upkeep
• Manage tenancy matters, including applications, transfers, assignments, joint operations, changes, and rental waivers
• Handle public feedback, iCARE cases, and appeals in a timely and professional manner, in line with service standards
• Ensure stallholder compliance with programmes such as the Productive Hawker Centre (PHC) and Incubation Stall Programme (ISP)
• Perform other duties as assigned

Job Requirements

• Degree in any discipline
• Organised, meticulous, and able to multi-task
• Strong stakeholder management and communication skills
• Independent, resourceful, and a good team player
• Proficient in Microsoft Office applications
• Willing to work outside office hours, including weekends when required

Data Protection Notice

By submitting your resume, you consent to the collection, use, and disclosure of your personal information in accordance with ScienTec Consulting’s Privacy Policy: scientecconsulting.com/privacy-policy.
We may contact you regarding potential opportunities and may retain or delete your data where appropriate during the application process.
All applications will be treated with strict confidence. Only shortlisted candidates will be notified.

Koh Shir Ley -R1327657
ScienTec Consulting Pte Ltd – 11C5781

Key Responsibilities Include:

• Assist in reconciling positions between physical and derivative trading portfolios in collaboration with internal stakeholders.
• Support the execution of procurement and sales contracts, including declaration processing and delivery coordination activities.
• Prepare, distribute, and complete contract documentation in accordance with established internal procedures and approval requirements.
• Maintain accurate trade and contract records across systems and supporting documentation.
• Coordinate with relevant departments to address operational matters and support smooth transaction execution.

Responsibilities

1. Position Management (25%)

• Assist with the reconciliation of positions between physical and derivative portfolios to support accurate exposure monitoring and reporting.
• Ensure timely and accurate trade entry into relevant systems and support regular position reconciliation activities.
• Investigate and help resolve trade discrepancies, breaks, or data inconsistencies in collaboration with internal teams and counterparties.
• Facilitate communication among commercial, operational, finance, and support functions to support issue resolution and effective workflow management.

2. Contract Execution Support (25%)

• Support the administration and execution of procurement and sales agreements, ensuring activities are carried out in accordance with contractual obligations.
• Assist in coordinating declarations, deliveries, and related operational requirements with internal and external stakeholders.
• Work closely with cross-functional teams to support efficient contract execution and timely resolution of operational matters.

3. Contract Administration (25%)

• Assist in the preparation, review, issuance, and completion of contractual documentation in line with company policies and business requirements.
• Support discussions and coordination relating to contract terms, amendments, and documentation requirements with relevant stakeholders.
• Maintain compliance with internal controls, governance procedures, and applicable regulatory obligations throughout the contract lifecycle.

4. System Control & Data Integrity (15%)

• Support the timely preparation and distribution of trade confirmations, contract summaries, reports, and related documentation.
• Maintain data accuracy by reconciling information across systems and supporting documentation.
• Participate in data validation and record maintenance activities to ensure information integrity and audit readiness.

5. Pre-Trade Support (10%)

• Assist with counterparty onboarding activities, including documentation collection, verification, and internal approval processes.
• Support the preparation and submission of credit-related documentation and other pre-trade requirements.
• Build and maintain effective working relationships with internal and external stakeholders to facilitate efficient business operations.

Experience, Knowledge, Skills and Abilities

• Bachelor's Degree in Finance, Economics, Mathematics, Business, Supply Chain, or a related discipline.
• Minimum 3 years of experience in trade operations, commodity trading support, contract administration, logistics coordination, or a related field.
• Understanding of commodity trading operations, including physical and derivative transactions.
• Knowledge of hedging principles, exchange-traded instruments, and risk management concepts would be advantageous.
• Familiarity with enterprise resource planning (ERP) systems and commodity trading and risk management platforms is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Effective communication and stakeholder management skills, with the ability to work collaboratively across functions.
• Ability to manage multiple priorities and meet deadlines in a dynamic business environment.

• Support General Price Increase (GPI) Exercise
• Assist in compiling monthly incentive plans for Global Customers’ GPI review.
• To clarify pricing terms.
• Maintenance of Rates
• Support rate setup or updates in Express Billing
• Maintenance of Global Agreements
• Support post-activation maintenance activities
• Update Global Customer Agreement information

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Responsibilities:

• Serve as the first point of contact for clients regarding digital banking platform enquiries and support.
• Investigate and resolve client requests, escalating complex issues to relevant support teams when required.
• Perform independent verification of client instructions and callback checks for high-risk transactions.
• Process account closures and other client service requests.
• Support documentation processing, signature verification, audit confirmations, and custody declarations.
• Maintain accurate records in the Bank's ticketing system and ensure timely follow-up until resolution.
• Ensure compliance with regulatory requirements, internal policies, and operational procedures.
• Participate in process improvement initiatives and support ad-hoc tasks as assigned.

Requirements

• Diploma or Degree holder with at least 3 years of banking operations, client service, or call centre experience.
• Good understanding of banking products and services.
• Strong communication, problem-solving, and analytical skills.
• Detail-oriented, proactive, and able to work independently in a fast-paced environment.
• Proficient in handling both verbal and written communication.
• Able to work flexible hours when business needs require, including shift work and public holiday support.

Email: nurul.amirah@gmprecruit.com

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence:11C3793   |   Nurul Amirah |   Registration No: R22108940

About OOm Institute

We don't just teach skills. We change trajectories.

OOm Institute is a WSQ-accredited training provider built on a simple but powerful belief: that every learner, given the right knowledge and the right environment, is capable of becoming their best. Backed by over 20 years of hands-on digital expertise from OOm, one of Singapore's leading performance marketing agencies, we bring real-world experience into every classroom, not just theory.

Our courses span digital marketing, generative AI, and critical workplace skills, and we work with everyone from fresh career starters to senior leaders at companies like Singtel, SMRT, and Singapore Pools. But regardless of who walks through our doors, our commitment is the same: to give every learner the tools, the thinking, and the confidence to solve problems on their own and not just hand them answers.

That philosophy shapes everything about how we operate. We measure ourselves by our learners' outcomes, not our class sizes. We make the difficult call to do less, better, every time. And we play to win, for every person who chooses to learn with us.

If you're someone who finds genuine satisfaction in watching people grow, who brings grit and resilience to the work even when it's hard, and who believes that building capability in others is one of the most meaningful things you can do, you'll feel at home here.

About the Role

We are seeking a motivated Telemarketing Specialist (B2B) to join our sales team. This role involves engaging with potential corporate clients over the phone to understand their training needs and introduce our course offerings. The primary objective is to generate and secure qualified appointments, which will then be converted leads to sales. The ideal candidate should be highly sales driven, strong communication skills, and a customer-centric approach when interacting with prospective clients.

• Office Hours: Monday to Friday 9am to 6pm

• Location: Tai Seng North-East Region

• Remuneration: Basic + Incentives

• Opportunity for career progression into higher advisory role

• Flexi-Cash Benefits: Use for air tickets, accommodation, dental, medical, and more

• Leave Entitlements: Start with 14 days Annual Leave + 1 Birthday Leave

Key Responsibilities

• Conduct cold calls to potential business clients to introduce the organisation’s training courses and solutions.

• Engage with business decision-makers to identify opportunities for further discussions.

• Qualify leads by understanding corporate clients’ training needs and recommending suitable courses.

• Secure appointments for the sales team to present training programmes to prospective corporate clients.

• Maintain accurate records of calls, conversations, and appointment outcomes in the CRM system.

Requirements

• Strong telemarketing experience required.

• Candidates with exposure to inside sales, telemarketing, or cold-calling will have an added advantage.

• Proficient in drafting and responding to professional emails.

• Strong communication, negotiation, and persuasion skills.

• Proficient in Microsoft Office (Excel) and CRM systems.

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1support to ensure a seamless escalation process for complex issues.
• Collaborate withdevelopment teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

As a Desktop Support Engineer, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner.

The broad area of your job responsibilities will cover thefollowing:

• Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
• Any ad hoc task as assigned that is relevant to this role.

Ideal candidate should possess the following:

• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min. 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Possess at least one (1) of the following certifications or their equivalent: CompTIAA+;
• CompTIA Security+;
• CompTIA Network+;
• Microsoft Certified: Windows Client; and
• Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and manager

Job Description

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.  Contribute to the FMECA process.  

• Participate in or own first chamber Build & Test in Apps lab.  Solve issues, or work with Engineering to address issues identified.    Work with Manufacturing to develop procedures and participate (if required) on New Product final test

• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process.  Conduct or facilitate Failure Analysis (FA) if needed

• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)

• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

• Collect process and qualification data to create product Best Known Methods (BKMs)

• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.  Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping

• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements:

• More than 5 years of relevant experiences in semiconductor industry

• Prior experiences in semiconductor equipment are preferred, especially thin film (CVD/ PVD) tools

• Excellent communication and interpersonal skills

• Confident in liaising with internal and external stakeholders of various seniorities

Work Location

• Fusionopolis

We’re hiring a GPS Engineer to support new product design, introduction, and field readiness for our vacuum mainframe platform products in Singapore. The ability to understand vacuum systems, robotic, and semiconductor substrate handling, is a must. You’ll work cross-functionally with Supplier Manufacturing, Internal Business Units, Quality & Reliability, and Field teams to drive installation readiness, serviceability, reliability, field escalations, and learnings into product design. On-site support is performed for critical escalations.

What You’ll Do

New Product Intro & Lab Builds

• Participate in / own first product build & test in SGP lab; support new product final test as required.

• Own beta site test plans and reporting; drive resolution with System and Design Engineering.

• Maintain knowledge of clean room etiquette and system processes, and be capable of performing field service on delivered systems

Field Readiness & Documentation

• Develop Installation Plans, Technical Product Manuals, Preventive/Corrective Maintenance procedures, and Troubleshooting Guides.

• Create and release Lessons Learned, Best Known Methods (BKMs), Customer Engineering Notices (CENs), and Internal Service Bulletins (ISBs).

• Contribute to FMECA and ensure legacy corrective actions are integrated into new designs.

• Resolution owner for lab NCs, field issues, and effective closure through documentation and change order requirements

• Occasional travel is required to support on-site activities at customer's facility

Supplier & BU Collaboration

• Partner with Supplier Manufacturing and Business Units to develop OMS procedures for Field and Escalation teams.(Start-up, PM, CM manuals and lessons learned), sharing with system engineering team.

• Work with Documentation teams to publish high-quality procedures; collaborate with Engineering to resolve issues discovered in lab or field.

Quality, Reliability & Escalations

• Partner with Quality & Reliability (Q&R) on top field issues; participate in or own CAPA (8D) processes.

• Conduct or facilitate Failure Analysis (FA); collect process and qualification data to build BKMs.

Training & Parts Readiness

• Build initial training for new products and partner with Global Technical Training (GTT) to deliver and scale training (“train-the-trainer”).

• Train CEs, PSEs, TPS prior to ELS shipments.

• Identify new spare parts; coordinate with AGS to stock in correct locations.

Design Reviews

• Participate in Engineering Design Reviews; ensure Lessons Learned and corrective actions are captured in design intent for new products.

What You Bring

• Education: Bachelor’s degree (Engineering or related field preferred).

• Experience: 2–4 years in hardware, semiconductor capital equipment, robotics/EFEM, or complex electro-mechanical systems.

Technical Skills:

• Vacuum mainframe, automation, robot and substrate handling experience (SCARA/Cartesian arms, prealigners, end‑effectors)

• Knowledge of Software control systems including Firmware control systems

• Install/startup, retrofit, maintenance documentation for complex systems

• FMECA, FA, CAPA or 8D methodologies

• Data collection/analysis for qualification and BKMs

• Reading schematics/prints; familiarity with robotics/handlers/EFEMs is a plus

Soft Skills:

• SGlobal Product Support Engineer (Automation)

Nice to Have

• Service/Field procedure writing

• Experience with beta site test plans and customer-facing escalations

• Prior training experience (GTT or equivalent “train the trainer”)

Work Location

• Science Park II (Moving to Tampines in end 2026)

Job Description

• Industry/ Organization Type: Technology Services
• Position Title: Admin & Accounts Executive (Corporate Support)
• Working Location: Joo Chiat
• Working Hours: 5 days (Monday-Friday, 9.00am - 6.00pm)
• Salary Package: Basic Salary
• Duration: 3 Months Contract

Key Responsibilities

• Handle AP/AR payments, bank updates, petty cash, and filing of invoices/receipts.
• Support audits, trade finance, and government grant applications.
• Provide HR admin support, including employee records, work pass updates, onboarding, and training coordination.
• Maintain and update HR policies, employee handbook, and organisation chart.
• Arrange travel, insurance renewals, and office-related purchases.
• Coordinate with IT on systems, backups, equipment setup, and basic user support.
• Ensure office HSE compliance, manage supplies, vendors, and general office maintenance.
• Organise meetings, events, and name card/office stationery printing.

APPLY NOW!!!

• Diploma or equivalent, preferably in Business Administration or a related field.
• Minimum 2 years’ experience in office administration, corporate support or HR support.
• Proficient in Microsoft Office and Windows.
• Organised, meticulous, and able to manage multiple tasks independently.
• Strong communication and interpersonal skills with a proactive, responsible attitude.
• No regular travel required, except for occasional company trips.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80833 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client, one of Asia-Pacific’s leading organizations is looking for:
L2/L3 Operations Support Engineer

Provide L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users. Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process and service records.

Responsibilities:

• Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provide reporting and escalation to higher management or incident committee if necessary.
• Develop operations and processes guide to ensure every aspect of operations is documented and comply with audit requirements.
• Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
• Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related Field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous,
• Implement security and access control measures to control privileged access to test and production environment.
• Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
• Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.

-----------------------------------------------------------------------------------------------------------------------------------

Interested applicants can also email CV at jagveer@nsearchglobal.com (for faster processing, please state the exact job / position title applied “L2/L3 Operations Support Engineer"

Only shortlisted candidates will be notified.

-----------------------------------------------------------------------------------------------------------------------------------

EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615

By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• Level 1 IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.