Total 207 support analyst job vacancies in Malaysia

Get to Know the Team

The Integrity team is dedicated to Trust, Identity, and Safety, safeguarding our users and transactions on Grab. We leverage our datasets to address critical challenges, protecting millions of users and transactions from fraudulent activities, identity compromises, unsafe offline interactions, and harmful platform content. Our core mission involves analyzing ambiguous threat patterns, building anomaly detection, and ideating on new signals to detect risks. To achieve this at scale, we use advanced AI, machine learning, and auto-adaptive systems as powerful tools to enhance our broader risk analysis and decision-making capabilities.

Get to Know the Role

Reporting to the Analytics Manager, you will be an important analytics partner focused on Trust and Safety for a specific Problem Space Team (PST). Your primary focus is to analyze user behavior and product funnels to identify potential risks. You will use our evolving auto-adaptive tools and GenAI capabilities to streamline your daily analytical workflow.

You will base onsite at our Grab Malaysia office.

The Critical Tasks You Will Perform

• Address analytical problems of low to medium complexity, delivering reliable and accurate insights to measure business and product risk performance.
• Analyze user behavior data to identify potential vulnerabilities across different risk domains, including account security, user safety, and content integrity, assisting in the building of anomaly detection systems.
• Ideate on new signals to detect risks, working with stakeholders to develop data-driven rules that mitigate bad actors.
• Use GenAI tools (like Cursor or Gemini) and basic system-thinking to automate routine metric reviews and alerts, freeing up your time for deeper threat investigations.
• Use components of our Auto-Adaptive risk frameworks as tools to help in the operational validation and refinement of safety and risk rules.
• Contribute to foundational data initiatives, such as metric onboarding, data pipeline cleanups, and architectural efficiency, ensuring the data we use for risk detection remains robust and reliable.

Get to Know the Role

We are seeking a Senior Analyst, Deal Desk and you will act as a strategic advisor to our regional sales team—structuring complex commercial deals, optimizing end-to-end management processes, and ensuring alignment with corporate profitability targets.

This role reports to the Head of Sales Operations and is fully onsite at the Malaysia's First Avenue Office.

The Critical Tasks You Will Perform

• Deal Structuring & Advisory: Serve as the strategic advisor to regional sales teams on complex deal structures, pricing, and commercial terms to maximize profitability and alignment with corporate goals.
• End-to-End Orchestration: Drive cross-functional alignment (Sales, Legal, Finance, and Operations) to move deals from creation through approval to final closure, resolving exceptions.
• Process Design & Optimization: Improve the regional deal management process to boost governance, and commercial velocity.
• Financial Analysis & CRM Insights: Conduct financial modeling, margin analysis, and pipeline tracking by CRM to deliver data-driven insights for negotiations and sales forecasting.
• Contracting and Compliance: Review contract documentation to ensure total compliance with company policies, accurate revenue recognition and agreement.
• Performance Monitoring: Implement tracking mechanisms to ensure closed deals achieve projected financial targets, identifying variances and optimization opportunities.
• Report & Strategy: Translate complex data into clear summaries and recommendations for senior leadership, while mentoring junior team members on deal desk best practices.

As a Security Operations Analyst within the Security function, you will play a key role in protecting the organisation through proactive threat monitoring, vulnerability management, incident response, and operational resilience coordination across local, regional, and platform environments.

The Security Function operates as a 1.5 line of defense within the organisation, supporting security governance, engineering, and operational security capabilities across the business.

You will work closely with Security Engineering, Infrastructure, Engineering, Product, Platform, and GRC teams to strengthen operational security, resilience readiness, and security response capabilities across modern cloud-native and AI-driven environments.

The primary focus areas of this role include:

• Threat & Vulnerability Management
• Security Monitoring & Operations
• Incident Response
• Operational Resilience Planning & Coordination

This role is ideal for a hands-on security professional who enjoys operational security, incident investigation, threat analysis, operational coordination, and continuous improvement of security operations processes and capabilities.

ABOUT THE ROLE
As Senior Finance Analyst you will be providing critical analytical support to financial processes and drive strategic value for the Graphics Solutions (GRS), while proactively managing commercial risks. This role acts as a primary finance partner to the GRS Commercial team for AMEA, ensuring that strategic objectives are met while supporting the Strategic, Annual Operating Plan (AOP), forecast processes, and key business projects including regional projects. This role provides valuable experience and cross-functional interaction with senior leadership and sales/marketing teams, offering excellent learning opportunities. The day-to-day activities of a Senior Finance Analyst are diverse and require a blend of financial acumen and business partnering skills.

KEY RESPONSIBILITIES

• Strategic Business Partnering

  • Partner closely with the Commercial and Marketing teams of the GRS business, providing data-driven, strategic insights to drive profitable topline growth and market share expansion.

• Commercial Performance & Portfolio Analytics

  • Assist in the tracking, reporting, and analysis of commercial performance.

  • Build, maintain, and streamline complex financial models to support critical business initiatives, and conduct in-depth profitability analyses across product lines, customer segments, and regions to identify margin improvement opportunities.

• Core Financial Cycles & Closing

  • Support cross-functional teams by delivering accurate, timely financial data for month-end, quarter-end, and year-end closing cycles, as well as the dynamic rolling forecasting process.

• Process Automation & Modernization

  • ​​​​​​​Lead continuous improvement initiatives within the finance function, focusing on utilizing AI and the total elimination of obsolete reporting in favor of automated, consolidated, and simplified business intelligence (BI) / Google Cloud solutions.

• Corporate Governance

  • ​​​​​​​Participate in ongoing divisional initiatives related to internal controls, SoX guidelines, ethics and values, corporate culture change, and OGSM (Objectives, Goals, Strategies, and Measures) alignment

• Proactive Cost & Pricing Monitoring

  • ​​​​​​​​​​​​​​Closely monitor cost fluctuations driven by inflation/deflation and forex, partnering closely with sales & product management teams to drive pricing actions given the last reference market communications.

Responsibilities related to financial management, including budgeting, preparing financial reports, conducting cost analyses, and improving financial processes. It involves monitoring key performance indicators (KPIs), supporting audits, managing capital tracking, ensuring legal compliance, and maintaining documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the company's continued business expansion by providing financial planning, analysis, and business partnering for capacity growth, new initiatives, and increasing operational complexity.
• Full support on automation and digitalization project  
• Participate in FP&A transformation initiative 
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Monitor automated processes, troubleshoot issues, and implement continuous improvements.
• Track, monitor, analyse, and control department budget
• Prepare a monthly financial analysis of actual against budget
• Ensure accurate and timely reporting of cost centres and management reports
• Consolidate spending at the divisional level and perform a detailed analysis of costs on the  product level
• Recommends actions by analysing data and making comparative analyses
• Involve and focus heavily on budgetary control, financial analysis, and management reports
• Reconciles transactions by comparing and correcting data, and maintains the database by entering, verifying, and backing up data
• Prepare various reports and charts, and the Operation Review when necessary
• Collaborate with cross-functional teams to improve financial processes and systems
• Assist in the preparation of annual budgets and long-term financial forecasts
• Monitor key performance indicators (KPIs) and provide insights to improve financial performance
• Support internal and external audit processes by preparing required documentation and analyses
• Involved in capital tracking and depreciation forecast
• Participate in ad-hoc projects and reports as assigned by the immediate supervisor from time to time
• Ensure meeting company and departmental compliance to applicable legal and IMS requirements
• Responsible for the health and safety of the individual at the workplace
• Ensure departmental compliance with ISO9001, ISO14001, ISO45001, and ISO22301 standards

Responsibilities:

• Requirement Gathering: Elicit, analyze,and document explicit business requirements, translating organizational goals into actionable project scopes.
• Portfolio & Financial Tracking:Monitor project budgets, forecast costs, and manage vendor payments or capitalization reports.
• PMO Governance & Standards: Support the establishment of PMO frameworks, standard operating procedures (SOPs), and project toolkits.
• Data Analysis & Reporting: Analyze project performance data to build management dashboards, identify risks, and recommend mitigations.
• Stakeholder Management: Act as a central point of communication between technical teams, project managers, and executive stakeholders.
• Process Optimization: Identify operational bottlenecks and drive continuous process improvements within the PMO office.

Requirements:

• Bachelor’s degree in Business Management, Information Technology, or a related field.
• At least 8 years in project management, PMO, or business analysis roles, managing all performance dashboards and generating reports for submission to the project team.
• At least 5 years of relevant experience on rapiddigital transformation within the BFSI sector.
• Experience using process mapping tools to document workflows and identify gaps.
• Advanced proficiency in Microsoft Excel (pivottables, vlookups) and presentation tools (PowerPoint); familiarity with Project Management software (Jira, MS Project).
• Proficiency in dashboarding and reporting toolslike Tableau or Microsoft Power BI.

The Finance Analyst reports to the Senior Finance Manager while supporting the Deputy Finance Manager and Senior Finance Analyst, and is responsible for driving the operational accounting, financial analysis, reporting and compliance activities. This position offers the opportunity to gain experience across day-to-day critical financial accounting and analysis, treasury, and investment support to the team in liaison with both internal and external stakeholders. The role will require commercial acumen and the ability to communicate to and influence stakeholders from across the business. 

Given the dynamic nature of the business, below is a non-exhaustive list of deliveries expected from the candidate. However, it covers the foundation responsibilities and capabilities that are required for the candidate to be successful in role. 

• Ensure timely and accurate preparation of consolidated management and financial reports and variance analysis including ad-hoc requests 

• Work closely and provide support to the wider finance team and other functions especially during month end and external audits and ensure accuracy of reporting. 

• Conduct data-driven and qualitative analysis to provide recommendations 

• Ensure compliance with both local legislation and procedures in all areas of accounting, tax, and finance operations.  This includes filing of GST, transfer pricing and other submissions as required by various authorities. 

• Support treasury operations in a multi-currency environment and cash management for entities in the region 

• Liaise and maintain relationships with external stakeholders including external auditors, tax agents, advisors, and partners etc.  

• Input to business optimization projects, identify and implement continuous improvement opportunities. 

• Adherence to safety in the workplace 

About the Role

We are looking for a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to gather requirements, analyze business processes, identify improvement opportunities, and support successful project delivery.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders
• Translate business needs into functional specifications and user stories
• Work with cross-functional teams including Product, Engineering, Operations, and QA
• Analyze current business processes and recommend improvements
• Conduct data analysis to support business decisions and identify trends
• Facilitate meetings, workshops, and stakeholder discussions
• Support project planning, testing, implementation, and user acceptance testing (UAT)
• Prepare reports, dashboards, presentations, and process documentation
• Ensure delivered solutions align with business objectives and user expectations
• Monitor project progress and communicate updates to stakeholders

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field
• 5+ years of experience as a Business Analyst or similar role
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience gathering and documenting requirements
• Familiarity with Agile/Scrum methodologies
• Proficiency in tools such as Excel, Jira, Confluence, Visio, or similar
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience working in technology or digital transformation projects
• Knowledge of SQL, Power BI, Tableau, or data visualization tools
• Certifications such as CBAP, PMI-PBA, or Agile certification are a plus
• Experience with process mapping and workflow optimization

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

- Any other duties/tasks as requested by management

Join our team and contribute to quality control and food safety initiatives that ensure the delivery of trusted, high-quality products.

Responsibilities:

• Perform daily QC laboratory testing and quality evaluation in accordance with established standards.
• Conduct microbiological analysis of food samples and environmental monitoring of production sites.
• Record laboratory test results, perform data entry, and prepare reports.
• Support document control activities, including the maintenance of food safety and quality records.
• Perform laboratory equipment validation, verification, and routine maintenance.
• Maintain good housekeeping of the QC laboratory, equipment, and apparatus.
• Manage stock-taking and inventory control of laboratory consumables and testing materials.
• Perform other duties as assigned by the superior.

Requirements:

• Diploma/Degree in Food Science or a related field.
• Minimum 1 year of working experience, preferably in food manufacturing.
• Candidates without relevant experience are welcome to apply.
• Positive and proactive, able to work well with cross-functional teams.
• Good organizational and time management skills.
• Work location: Pandan Loop (West).

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems

- Any other duties/tasks as requested by management.

Assist the Project Manager or Team Lead to develop the test strategy, test objectives and test plan;

• Prepare and update the traceability matrix to ensure completeness of test coverage.

• Prepare test cases based on the test plan and identified test coverage to ensure completeness of the test coverage.

• Design and develop automation scripts when needed.

• Perform test execution according to the requirements specifications and ensure that all test incidents are properly logged.

• Track and ensure proper closure of issues identified during testing.

• Ensure that test results are properly captured and documented and reviews are conducted for all test documents.

• Coordinate and provide support to internal and external parties during the various testing stages.

• Manage incident reported by users; Analyze user reported incidents and provide appropriate response or follow-up actions with the technical teams.

• Provide regular updates to reporting manager on status of testing activities, assignments and matters arising.

• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.

• Assist in preparation of User Manuals and project documentation

• Assist in preparation of training materials & conduct training to internal & external parties

Job Requirements:-

• Bachelor degree in Computer Science or Engineering or equivalent education and/or experience

• Minimum 5 years of related working experience, preferably in IT and financial industry

• Proficient in Microsoft Office and Testing and Defect Management tools

• Proficient in construction of test plan, test cases, test execution and test reporting

• Possess strong verbal and written communication skills

• Ability to generate standard testing deliverables

• Demonstrate good analytical and problem solving skills, with ability to make quick and sound decisions

• Good team player

Responsibilities:

• Lead and participate in end-to-end projects for system implementation of MLS system
• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Liaise with application teams across group and countries build the enhancements according to the technical solution plan
• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions
• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule
• Perform data mapping and process mapping with interfacing applications
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolution
• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result
• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment
• Manage project change request approval windows and deployment schedule
• Facilitate and provide technical and testing support before and after production deployment
• Liaise with other units across IT and Business in the organization
• Manage external vendors for project delivery within schedule

Requirements:
Must Have

·  10+ years of IT experience, with strong background in system integration, application development, and enterprise architecture

·  Proficiency in Unix/Linux, shell scripting, SQL, and either Java or Python

·   Solid experience with CI/CD pipelines(GitHub/GitLab/Bitbucket/Jenkins/Aldon)

·    Strong experience in data mapping, process mapping, and technical documentation

·   Experience in production incident/problem management

·   Ability to multitask effectively and handle large amounts of data

·   Highly driven, pro-active and a strong team player

Excellent interpersonal, communication and stakeholder engagement

Good to Have

·   Experience in network and security experience to resolve firewall connection issue, integration issue, load balancing and disaster recovery needs

·   Knowledge of compliance systems, MLS platforms, or risk monitoring applications

·   Experience with NoSQL / big data (Hadoop ecosystem preferred)

·   Understanding of networking, firewalls, load balancing, DR planning

·    Familiarity with Control‑M, JIRA, SharePoint, Confluence

Key Domain/ Technical Skills
·   Experience in Compliance

·   Experience in AI Machine Learning

·   Experience in Application Development, Code Deployment, System Implementation and Integration

About the Role

We are looking for a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to gather requirements, analyze business processes, identify improvement opportunities, and support successful project delivery.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders
• Translate business needs into functional specifications and user stories
• Work with cross-functional teams including Product, Engineering, Operations, and QA
• Analyze current business processes and recommend improvements
• Conduct data analysis to support business decisions and identify trends
• Facilitate meetings, workshops, and stakeholder discussions
• Support project planning, testing, implementation, and user acceptance testing (UAT)
• Prepare reports, dashboards, presentations, and process documentation
• Ensure delivered solutions align with business objectives and user expectations
• Monitor project progress and communicate updates to stakeholders

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field
• 3+ years of experience as a Business Analyst or similar role
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience gathering and documenting requirements
• Familiarity with Agile/Scrum methodologies
• Proficiency in tools such as Excel, Jira, Confluence, Visio, or similar
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience working in technology or digital transformation projects
• Knowledge of SQL, Power BI, Tableau, or data visualization tools
• Certifications such as CBAP, PMI-PBA, or Agile certification are a plus
• Experience with process mapping and workflow optimization

Company Overview

WHALE CLOUD SINGAPORE PTE. LTD.

Job Summary

Provide pre-sales technical support and post-sales project assistance by analyzing customer requirements, developing solution plans, and coordinating version delivery to drive successful project outcomes.

Responsibilities

• Analyze customer requirements to formulate effective pre-sales technical solutions and prepare bids
• Conduct pre-sales project proof of concept (POC) and assess feasibility workload to support sales efforts
• Deliver pre-sales customer presentations and provide expert solution consultations
• Communicate repeatedly with customers to clarify needs and document detailed requirements
• Develop version output plans aligned with project progress and research and development capacity
• Track and manage the version delivery process to ensure timely completion
• Assist sales teams in completing secondary sales tasks to support business growth
• Provide daily technical support for post-sales projects to ensure customer satisfaction

Preferred competencies and qualifications

• Bachelor’s degree or higher in Telecommunications, Electronics, Computer Science, Software, Marketing, or related fields
• Two or more years of experience in market analysis, pre-sales solutions, testing, and delivery work
• Background in Telecommunications, Internet, Computer Science, Software, IT, Finance, Retail, Transportation, Security, or related industries
• Ability to independently organize and participate in client communications and business interviews to identify business issues and requirements
• Skilled in designing consulting solutions based on comprehensive understanding of client needs