Total 3,971 Full-time support analyst job vacancies in Malaysia

About the Role

We are seeking a Business Support Executive to support our Marketing and Management teams in preparing board presentation slides, analysis charts, documents for meetings, tender submissions and customer presentations. The ideal candidate will have strong Microsoft Office (PowerPoint, Word, Excel) skills as well as any other software that can be used for presentations and writeups.

Key Responsibilities

• Prepare and design professional presentations with content provided by management.
• Provide online research to enhance presentation content.
• Add value to submission documents with data charts, value descriptions with marketing flare.
• Maintain a consistent and professional visual style in all presentation materials in line with company branding.
• Support Senior Leadership team in preparing materials for internal and external meetings, business reviews, and client presentations.

Requirements

• Degree or Diploma in Business, Finance, Marketing, Communications, IT or a related field.
• Proficient in Microsoft PowerPoint or Canva or equivalent.
• Basic understanding of excel and financial data.
• Strong attention to detail, organization, and ability to meet tight deadlines.
• Ability to work independently while managing multiple projects simultaneously.

Information Security Analyst - Financial Services

Job Summary

Responsible for cyber governance, risk management, and security operations within a regulated financial services environment. Develops and implements security policies, ensures regulatory compliance, coordinates security testing, and manages incident response and business continuity programs.

Key Responsibilities

Governance & Compliance:

• Provide cyber governance and risk management oversight
• Develop and maintain security policy framework and standards
• Ensure compliance with applicable regulations and standards (ISO 27001, NIST, regional financial services guidelines)
• Manage and track vulnerability remediation status
• Coordinate penetration testing and escalate material security risks to senior forums
• Conduct third-party due diligence for compliance and operational risk

Risk & Incident Management:

• Identify and assess cyber risks; recommend security solutions and initiatives
• Monitor security alerts and investigate security breaches and incidents
• Manage security incident response according to established protocols
• Maintain incident response plans and playbooks
• Develop and maintain Business Continuity Program; coordinate with department operations to create unified business continuity plan

Regulatory & Stakeholder Relations:

• Act as primary contact for senior management and regulatory body inquiries
• Ensure audit findings are remediated and independently validated within agreed timelines
• Conduct annual disaster recovery exercises with internal and external parties
• Provide security advisory on emerging threats and vulnerabilities

Access & Infrastructure:

• Develop and implement identity and access management policies
• Monitor and audit user access activities
• Assess infrastructure, systems, and applications for compliance and vulnerabilities

Awareness & Training:

• Maintain user cyber awareness programs
• Coordinate security awareness training for staff

Required

• 5 years' information security experience
• Strong analytical and problem-solving skills
• Familiarity with SIEM tools (Splunk) and vulnerability assessment tools (Tenable Nessus)
• Strong written, oral, and presentation skills
• Undergraduate degree in Computer Science, Information Technology, Engineering, or equivalent

Preferred

• CISSP, CISA, or CEH certification
• Graduate degree in related field
• Knowledge of regional financial services regulations and guidelines

About GlobalFoundries 

GlobalFoundries isa leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com. 

Job Summary

The role is accountable for defining and driving enterprise strategy, platform governance, and system performance across GlobalFoundries IT. This role provides thought leadership, monitoring, and automation capabilities, ensuring scalable, standardized solutions that align with business priorities. The position operates at a high level of autonomy, influencing senior stakeholders and leading cross-functional transformation initiatives.

Responsibilities

• Own and drive enterprise performance and reliability of IT systems, including infrastructure, applications, network, and monitoring platforms, ensuring proactive issue detection and resolution
• Define, standardize, and govern processes across the lifecycle, ensuring alignment with best practices and global consistency
• Lead the design and integration of monitoring tools to enable automated event management, predictive alerting, and improved service resilience
• Architect and implement scalable automation solutions leveraging tools to enhance operational efficiency and reduce manual effort
• Drive Lean Six Sigma initiatives, including enterprise gap analysis, process definition, and value stream optimization to eliminate waste and improve effectiveness
• Provide governance and technical leadership, including application architecture, customization, workflow design, and release management
• Oversee end-to-end testing strategy (UAT, regression, post-release), ensuring quality, stability, and minimal business disruption
• Lead enterprise event and incident management transformation, ensuring timely response, root cause resolution, and minimized downtime for critical business systems
• Establish standards and oversight for system deployment, including OS installation, SOE image management, and enterprise configuration practices

Leadership & Impact

• Serve as a recognized SME and trusted advisor to senior leadership on strategy, platform capabilities, and digital transformation initiatives
• Lead complex, cross-functional programs and influence stakeholders across IT, Manufacturing, and Engineering organizations
• Build and develop organizational capability by mentoring team members and driving technical and functional excellence
• Translate strategic priorities into execution roadmaps, ensuring disciplined delivery and measurable business outcomes

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Computer Applications, or related field
• 10+ years of relevant experience in IT business analysis, ITSM, or enterprise systems
• Demonstrated experience leading large-scale initiatives, platform governance, and cross-functional transformation
• Experience with Lean Six Sigma and RCA methodologies

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard. 

Asan affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities. 

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations. 

Key Responsibilities

• Work with business stakeholders to gather, analyze and document business requirements.
• Translate business needs into functional specifications, user stories, process flows and acceptance criteria.
• Act as a domain expert for insurance processes such as policy administration, underwriting, claims, billing, renewals, endorsements and customer servicing.
• Analyze insurance data to identify trends, gaps, risks and improvement opportunities.
• Use SQL to query databases, validate data, perform impact analysis and support reporting requirements.
• Collaborate with data analysts, developers, testers, architects and product teams to ensure successful delivery.
• Support requirement walkthroughs, sprint planning, backlog grooming, UAT and production validation.
• Create business process maps, data flow diagrams, BRDs, FRDs and other project documentation.
• Assist in data mapping, source-to-target analysis, data quality checks and reporting validation.
• Ensure solutions comply with business rules, regulatory requirements and insurance industry standards.
• Identify process improvement opportunities and recommend data-driven solutions.
• Support defect triage, root cause analysis and issue resolution during testing and implementation phases.

Job Requirements:

• Over 7 years of experience as a Business Analyst, preferably in insurance or financial services.
• Strong insurance domain expertise across one or more areas: Life Insurance, Health Insurance, Property & Casualty Insurance, Commercial Insurance, Claims Management, Policy Administration, Underwriting, Billing and Payments.
• Strong understanding of insurance workflows, business rules, forms, regulatory needs and operational processes.
• Hands-on SQL experience for data analysis, validation and reporting.
• Good understanding of relational databases, tables, joins, filters, aggregations and data quality checks.
• Experience in data analytics, reporting, dashboard requirements, KPI analysis and business insights.
• Ability to analyze large datasets and translate findings into business recommendations.
• Strong experience in requirement gathering, stakeholder management, documentation and UAT support.
• Experience working in Agile/Scrum environments.
• Strong written and verbal communication skills.
• Ability to work independently and coordinate with cross-functional teams.

Job Overview

You will be deployed to our client who is a leading government technology agency driving digital transformation and innovation in thehealthcare sector. The Senior PMO Executive will provide comprehensivemanagement and operational support within a healthcare technology environment. The role focuses on strengthening governance, programme tracking, documentation, reporting, and coordination across operational technology systems and related digital initiatives.

Responsibilities

• Support the department in project tracking, workplan consolidation, risk/issue monitoring, and preparing updates for management review.
• Develop, maintain, and enhance dashboards for management reporting and decision support (projects, risks, budgets, assetlifecycle, audit status, etc.).
• Coordinate between operations and technical teams, including infrastructure, project managers, biomedical engineering, multidisciplinary teams, and relevant stakeholders, to ensure consistent project tracking and inventory reporting
• Monitor security deviations, asset end-of-support/end-of-life status, and compliance actions, and flag required follow-ups to Leads and Project Managers.
• Provide administrative and operational support to the office, including documentation, inventory management, audit preparation, budgeting, and operational planning.
• Maintain and update a central inventory of managed IT systems and assets.
• Consolidate project tracking reports and progress updates across all teams.
• Act as Secretariat for governance platforms, including IoMT Governance Committee and IoT Governance Meetings
• Conduct sampling checks to validate alignment across multiple reports (e.g., patching, vulnerability scanning, CMDB,inventory lists).
• Facilitate audit preparations, clarifications,and submission of required documentation.
• Maintain departmental MS Teams Channels and SharePoint Online workspace, including policies, SOPs, organisation charts,media, templates and reference materials.
• Act as the Point‑of‑Contact for the department’s organisational chart updates and intranet content.
• Collate and monitor annual workplans and related budgets for department.
• Track compliance review activities and consolidate required submissions for reporting purposes.
• Represent department in organisational dutiesor assignments (e.g., Fire Warden for designated office zones).
• Support logistics, documentation, andsecretariat functions for meetings and committees.

Requirements

• Minimum Diploma in Business Administration or a related discipline.
• Minimum 5 years of relevant experience, preferably in Programme/Project Management, PMO, or Management Support.
• Proven experience in governance support, including workforce planning, resource management, and budgeting activities
• Past experience in IT asset management.
• Relevant knowledge on IT compliance and audit processes.
• Proficiency in Microsoft 365 productivity tools (MS Teams, SharePoint, Power BI, Excel).
• Experience developing executive dashboards, management reports, asset documentation, and maintaining departmental workspaces or microsites.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at kaixinnchew@morganmckinley.com for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

Chew Kai-Xinn

EA Licence No: 11C5502

EAP Registration No: R2196712

What you’ll be responsible for: 

As a Senior Anti-Money Laundering (AML) Analyst, you’ll join our Investigation Operations (IO) team helping detect fraudulent activity, suspicious/illegal behaviors and patterns and drive projects focused on preventing and detecting financial crime. The ideal candidate is a highly motivated, inquisitive individual with a background in AML compliance, who enjoys analytical challenges and is passionate about blockchain technology.

What you'll work on:

• Investigating, analyzing and identifying activity which may lead to filing suspicious activity reports, as required by law, from AML alerts, enhanced monitoring reviews, and other L1 transaction monitoring reviews.

• Working cases, as-needed, and filing SARs/STRs when appropriate.

• Assisting in fulfilling requests from and providing support to, external parties, such as law enforcement and banking partners, and internal parties, such as policy, legal and Compliance Operations partners.

• Conducting screening and adverse media checks.

• Ensuring customers are compliant with the laws and regulations to satisfy Circle’s obligations to the appropriate regulatory authorities.

• Maintaining a strong operational focus with the ability to manage time sensitive workflows across competing priorities.

• Collaborating with policy and compliance data and technology teams to share trends and insights as well as providing suggestions to improve detection models, thresholds, and typology coverage to create greater efficiency and more valuable work products for the IO team.

• Understanding complex business problems, breaking down analytical projects into a structured approach and formalizing complex ideas into a well defined logic.

• Conducting training and providing feedback to TM analysts as needed.

What you’ll bring to Circle:

Core Requirements:

• 3+ years experience conducting AML alert review, investigation and applicable reporting, strong knowledge of AML regulations.

• Deep understanding of blockchain ecosystems, VASPs, and evolving global AML/CFT regulations.

• Strong organizational, analytical, written, and verbal communication skills with a close attention to detail and confidence to make a reasoned and supported decision.

• Experience analyzing large transactional data sets; SQL experience preferred.

• Works well under pressure and tight deadlines with an ability to prioritize workloads and ensure tasks are completed in a timely manner.

• Experience and comfort working in an ever changing industry and the flexibility to quickly react to changing demands.

• Proven experience working collaboratively and effectively with the ability to work with multiple stakeholders and internal teams.

• Interest and/or experience applying artificial intelligence, automation, or machine learning tools to optimize AML workflows, such as alert triage, data enrichment, and investigative analysis.

• Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development.

Preferred Requirements:

• B.A./B.S. degree; quantitative or technical degree preferred.

• CAMS, CFCS or CFE certification.

• A passion for harnessing the power of digital currency and blockchain technology and services built on top of it.

• Extensive experience working with blockchain forensic tools (e.g., TRM Labs, Chainalysis, Elliptic).

• Experience/familiarity with Slack, Apple MacOS and GSuite.

• Ensure that the onboarding and review requirements are in accordance with Bank’s AML/KYC standards and regulatory requirements

• Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches

• Review and corroborate KYC information submitted by RM

• Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/tasks as well as related checklists, forms and reports related to the account to allow approval of the account

• Oversee end-to end account opening/ review process of the account.

• Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases

• Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process

• Provide feedback and suggestions to relevant parties to improve the processes.

• Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.

• Any other ad-hoc duties as assigned

Requirements

• Prior experience in KYC and SOW write up/ corroboration

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Summary

We are hiring for Analyst Programmer (Java) to be part of the software engineering team in designing, developing, testing, deploying and maintaining mission critical application systems with exposure to microservices architecture.

Mandatory Skill-set

• Degree in Computer Science, Computer Engineering, Information Technology & Engineering;
• Minimum of 3 years of hands-on experience in software development using Java technologies;
• Experience in system design (include database design), development, quality assurance and maintenance of web based Java enterprise systems;
• Must have experience using Java Enterprise Edition or Spring (Batch, Boot, Web) and Microservices;
• Must have experience in Development of Web-based applications using framework such as Angular/AngularJS, React, Struts;
• Must have experience in Development of application using Persistence framework such as Hibernate, JPA;
• Experience in using one or more of the following: AJAX, JSF, XML, HTML, Javascript;
• Experience using Integrated Development Environment (IDEs) such as Eclipse or JDeveloper or Netbeans;
• Working architecture concepts on message system (e.g. IBM MQ), rule engines, SOA as well as responsive web design;
• Must have experience in development of webservices, restful services;
• Working experience in using Webserver like Apache Webserver, Microsoft IIS;
• Working experience in COBOL, CICS and DB2;
• Team player with excellent interpersonal and communication skills, capable of both independent work and effective collaboration.

Desired Skill-set

• Familiar in containerization technologies such as Docker and Kubernetes.

Responsibilities

• Part of the software team - involve in requirements analysis, contribute to system design and involve in the development, testing, and deployment of applications;
• Collaborate effectively with other engineers to integrate software components, system infrastructure, and third-party components;
• Design and develop APIs within a microservices-based architecture;
• Work closely with business users and application testers to identify and rectify defects;
• Monitor application performance, troubleshoot issues, and ensure seamless operation;
• Involve in Regression Testing, User Acceptance Testing and System Integration Testing;
• Assist in the deployment via CI/CD pipeline and code repository using GitLab;
• Troubleshoot deployment issues, conduct root cause analysis, and implement corrective measures to optimize deployment workflows.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Duration: ASAP - End Dec 2026

Work Location: Paya Lebar Quarter

Working Hours: Monday - Friday 9am - 6pm

Summary:

You will be part of the finance team based in Singapore and report to Associate Finance Director. As a Finance Analyst, you will contribute to the monthly reporting under US GAAP and local statutory reporting.

Job Responsibilities:

• Work closely with KL Shared Service Centre for month end closing activities and prepare monthly reporting package
• Engage KL Shared Service Centre to manage payment process, travel and expenses to ensure queries raised by internal customers and vendors are resolved in timely basis
• Support in liaising with statutory auditors, tax agents and other external parties. Prepare draft financial statements and support ad-hoc financial review with regional team
• Prepare quarterly GST filing
• Responsible for quarterly compliance reporting
• Monthly Balance sheet reconciliation preparation and analysis
• Support FP&A team on monthly forecast, actual vs budget review and ad-hoc request from regional team
• Support internal process improvement project and new system implementation
• Other administrative activities

Requirements:

• Diploma/Degree in Accounting with 3 years working experience
• Advanced Excel skills, PeopleSoft experience would be an advantage
• Strong accounting and reporting knowledge, preferable with project accounting knowledge
• Time management and deadline/outcome focused
• Customer driven, an excellent communicator and a team player
• Strong analytical skills and problem-solving skills and the ability to multi-tasking
• Wiling to work in demanding dynamic environment

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg. R22105467 (Mary Joyce Ong)

about the company.

A well-established and leading organization within the private education sector, known for providing progressive learning opportunities and fostering a supportive and human-centric corporate culture.

about the job.

• This newly created position within the financial planning and analysis team is based in the central part of Singapore with a 100% work-in-office arrangement.
• You will execute the processing of student recruitment commissions for regional and local representatives.
• You will manage the preparation of recurring monthly and annual statutory reconciliation and compliance reports.
• You will take ownership of the period-end financial closing activities, including the generation and posting of monthly accounting journals.
• You will perform deep-dive analytical studies on revenue variations and expenditure variances to support management decisions.
• You will assist in consolidating internal figures to establish the comprehensive annual operational budget.

skills and experience required.

• You must possess a recognized university degree/diploma in accountancy or an equivalent professional qualification.
• You should have a minimum of three to four years of robust accounting experience, with a solid familiarity in managing a full spectrum of accounts.
• You need not have experience in full spectrum of FP&A, guidance will be given.

Please click on the 'apply' button to apply online. EA: 94C3609 /R22111662.

Job scope

• Understand functional requirements, ability to articulate and document user requirements and participates in review sessions with key stakeholders
• Conduct review/ walkthrough sessions with key stakeholders (e.g. Product GTS, Operations BAU and Technology teams) for the following documents
  a. User stories
  b. Functional specifications documents
  c. Test plan and test cases
  d. Roll-out training material
• Execute UAT cases, analyze issues encountered in UAT and provide UAT status reports to project stakeholders
• Participate in the pre-implementation preparation and post-implementation support exercises including end-user live verification during roll-out.
• Provide test support across the regional offices when needed
• Handle testing for multiple project deliverables concurrently

Requirements:

• Bachelor’s Degree in computer science or equivalent
• Minimum 1-2 years of experience in web and mobile application testing in the banking industry
• Good analytical skills to process complex requirement to come up with end-to-end scenarios and test cases
• Familiar with Agile and waterfall methodology, and understand the life cycle of testing in both automated and manual testing
• Experience with Quality assurance processes and tools including Confluence and JIRA
• Team player with ability to collaborate and work effectively within team.
• Good written and verbal communication and interpersonal skills.
• Passion for automation, standardization and best practices.

Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

What You'll Do

• Test software modules across LabWeave LIS and KEC engineering projects — functional, integration, regression, and edge-case testing

• Write and execute test cases for database handlers, REST APIs, SCPI instrument drivers, and UI workflows

• Reproduce bugs, log them clearly, and work with developers to verify fixes

• Support on-site deployments and customer issues at hospital and government client sites

• Write and maintain SOPs, test reports, user guides, and audit documentation

• Build small scripts (Python, SQL) to automate repetitive test tasks and data checks

• Participate in release readiness reviews and post-deployment health checks

What We're Looking For

• Diploma or Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering, Biomedical, or related field

• 0–2 year of experience (fresh graduates welcome)

• Comfortable with at least one scripting language (Python preferred) and basic SQL

• Solid logical thinking — can break down a feature and imagine how it could fail

• Clear written English for documentation and bug reports

• Willingness to travel within Singapore for on-site work

• Interest in healthcare tech, laboratory systems, or instrument integration

Nice to Have

• Exposure to test frameworks (pytest, Postman, Selenium, etc.)

• Familiarity with LabVIEW, Git, Linux command line, or Docker

• Understanding of SCPI, serial/TCP communication, or lab instruments

• Awareness of healthcare data standards (HL7, FHIR, LOINC) — we'll teach you the rest

• Prior experience in QA, lab work, or technical support

What You'll Get

• Mentorship directly from the founder and senior engineers

• Broad exposure: software, hardware, healthcare compliance, customer-facing work

• Clear growth path into software engineering, integration engineering, or product roles

• Work on systems that matter — used in hospitals and national security labs

Company Overview

JusConnect Services (JCS) delivers document production services using traditional and modern technologies to provide effective solutions tailored to client needs.

Job Summary

You will produce high-quality electronic and hard copy documents to support legal professionals by working independently and collaboratively using various software and office equipment.

Responsibilities

• Handle confidential documents with care to ensure security and accuracy during document production
• Quickly learn and apply new tasks and technologies to maintain an efficient workflow
• Collaborate with team members to complete document-related tasks accurately and on time
• Take ownership of assigned jobs by ensuring accuracy and meeting deadlines consistently
• Maintain a professional and positive attitude when interacting with clients and team members
• Independently manage routine document production tasks while demonstrating patience under pressure
• Use software, equipment and AI tools proficiently to create, edit, and manage documents effectively
• Analyze client requirements to develop and deliver high-quality documents that meet their needs

Sales Support Assistant

Responsibilities

• Assist the sales team in preparing accurate quotations, proposals, and sales documents to support customer acquisition
• Follow up on customer inquiries and sales opportunities to maintain engagement and drive sales growth
• Coordinate with customers to confirm order details and resolve issues promptly
• Maintain and update customer records to ensure accurate sales follow-up and data integrity
• Process customer orders accurately and efficiently to meet customer requirements
• Coordinate with operations and logistics teams to ensure timely order fulfillment and delivery
• Monitor order status and provide regular updates to customers and sales coordinators to manage expectations
• Prepare sales follow-up reports to track performance and support decision-making
• Maintain organized filing systems and documentation related to sales activities for easy retrieval and compliance

Required competencies and certifications

• Proficient in Microsoft Office Suite and ERP systems to manage sales and order processing tasks effectively
• Strong command of IT tools and shipping software to support sales and logistics coordination
• Ability to work precisely and meet objectives and deadlines in a fast-paced environment
• Fluent in English to communicate clearly with international customers and internal teams

Preferred competencies and qualifications

• Experience serving marine customers for 6 months to 1 year to understand industry-specific needs and customer expectations
• Additional language skills to enhance communication with diverse international clients

Library/Roaming/Resource

Scope and Skillset

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock
• Process Change & Service requests

Skillsets

• Good communication skills
• Knowledge on ITSM processes
• Any other ad-hoc duties assigned

Working hours: 12 hours + Rotational shifts