Total 2,414 Full-time support advisor job vacancies in Malaysia

Technical Support Specialist

Summary:

The main function of a Technical Support Specialist is to provide technical assistance to computer system users.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate's degree in computer related field or equivalent training required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

This is a rolling contract role.

Job Scope:

• Editing / verification of returns, including clarification with respondents
• Email / telephone chasing of outstanding returns
• Extracting, organising and tabulating data from accounts
• Data entry

Requirements:

• At least 'O' Level/Nitec/Higher Nitec certificate (at least 3 passes)
• Relevant background in Business Admin/Accountacy/Statistics
• Basic computer skills
• Basic Microsoft Office skills
• Good communications/ customer-service skills

Working Hours: Office Hours

• 5 days a week, excluding weekends and PH and
• 8.5 hours per day except for 1 designated day / week will be 8 hours

Contract Period: 9 months (estimated Aug 2026 to April 2027)

Salary: $2760/month

Location: City Hall

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE

Role Overview

We’re looking for a highly analytical and performance-driven L3 Application Support Engineer with deep expertise in SRE, DevOps, and enterprise infrastructure. The role focuses on ensuring high availability for critical banking/corporate systems, driving automation, and leading complex incident resolution with minimal business impact.

Key Responsibilities

System Reliability & Incident Management

Provide L3 application support for 24/7 production environments with strict SLA adherence

Rapid triage, root cause analysis, and resolution of high-severity incidents for banking/corporate apps

Lead DR drills, post-mortems, and implement resilience improvements

Proactive health checks, patching, and performance monitoring to prevent outages

Manage CI/CD pipelines using Jenkins/GitLab, Bitbucket, and Azure Automation Runbooks

Implement Infrastructure as Code and automated deployments across Dev, UAT, Prod

Build scripts in PowerShell, Bash, Python, KQL, T-SQL to reduce manual toil and streamline operations

Track EOS/EOL components and drive technical upgrades for compliance

Platform & Database Administration Administer Azure SQL PaaS/IaaS, PostgreSQL, MongoDB, Redis, Elasticsearch, MariaDB

Manage Windows Server, RHEL8/9, OpenShift, and AWS S3 workloads

Configure monitoring and dashboards using Azure Log Analytics, ELK Stack, Grafana, OAPM

Security & Collaboration Remediate vulnerabilities using Microsoft Defender for Cloud/SQL and ensure compliance

Partner with Dev, Security, Compliance, and Vendor teams for long-term fixes

Own change/release management and maintain environment consistency

Create runbooks, SOPs, and knowledge transfer docs for L1/L2 teams

Required Skills & Qualifications

Cloud & Infrastructure: Azure Portal, Azure SQL, Logic Apps, VM Mgmt, RHEL8/9, OpenShift, AWS S3

Databases: SQL Server 2005-2019, MongoDB, Redis, Elasticsearch, PostgreSQL, MariaDB

DevOps/Tools: Jenkins/GitLab CI/CD, Bitbucket, Jira, Confluence, ELK, Grafana

Automation: PowerShell, Bash, KQL, T-SQL, Power Automate, Power Apps, Power BI

Security: Azure AD, Active Directory, SCOM, LDAP, Defender for CloudCertifications Preferred

Microsoft Certified: Azure Database Administrator Associate

Microsoft Certified: Azure Fundamentals

ITIL® v3 Foundation

Company Summary

Julian Grey’s client is a global technology solutions provider supporting enterprise digital transformation, cloud platforms, and secure software delivery.

Responsibilities

• Deliver advancedtier-2 and tier-3 application support, performing deep-dive code analysis to diagnose and resolve software anomalies.
• Oversee system telemetry and health metrics across all environments to guarantee optimal throughput, dependability, and system availability.
• Head the triage and mitigation of application and security events, isolating root causes while coordinating with cross-functional engineering teams and external partners.
• Partner with architecture, security, and product delivery teams to design and execute infrastructure and application enhancement strategies.
• Author and update technical documentation, standard operating procedures (SOPs), configuration baselines, and operational asset records.
• Supervise daily runtime operations, evaluate system metrics, and translate technical data into performance reports for leadership.
• Champion operational governance workflows, handling incident escalation matrices, SLA tracking, compliance audits, and formal change control.
• Orchestrate rotating operational coverage and vendor management structures to ensure continuous, around-the-clock platform stability when required.

Requirements

• Educational background in a technology discipline (CS, IT, or equivalent engineering field)coupled with a minimum of 7 years of hands-on application support or infrastructure engineering experience.
• Proven track record in high-tier (L2/L3) technical support, with the capability to investigate, debug, and patch issues directly within the codebase.
• Strong familiarity with IT Service Management (ITSM) frameworks, incident response workflows, SLA metrics, and change management protocols.
• Competency with modern observability suites, APM systems, and cloud-native monitoring infrastructure.
• Practical grasp of cloud systems, continuous deployment pipelines (CI/CD), Agile methodologies, and enterprise security or access control principles.
• Prior experience with automation tooling (e.g., Configuration as Code, IaC), public cloud ecosystems, enterprise content management (CMS), or headless commerce architectures is highly desirable.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Marie @ 80439947
Shortlisted candidates will be notified

Marie Xie
Reg No. R1103987
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company Overview

CardioScan is a global leader in cardiac monitoring solutions, providing heart data and analysis to health practitioners globally through innovative cloud-based software. We focus on quality, accuracy, and speed to support critical heart health decisions.

Job Summary

The Admin & Customer Support Executive will independently manage front-line customer interactions, coordinate logistics, and support sales operations to ensure timely delivery and high-quality service, contributing to process improvements and customer satisfaction.

Responsibilities

• Serve as the first point of contact for visitors and customers, managing inquiries via phone, email, and chat to deliver prompt, professional support
• Troubleshoot and resolve customer issues related to products, services, or orders, escalating complex cases to relevant departments and ensuring timely follow-up
• Coordinate inbound and outbound logistics to ensure accurate receipt, release, and timely delivery of goods, improving operational flow
• Assist the sales team by performing administrative tasks that support sales activities and customer relationship management
• Maintain and update customer and sales databases accurately to support data integrity and reporting needs
• Prepare weekly and monthly sales reports, analyze sales and customer data to identify trends and recommend improvements
• Manage correspondence including emails, phone calls, and mail to ensure effective communication within the company and with external parties
• Organize and maintain sales and customer-related files and documents for easy retrieval and compliance
• Manage office supplies inventory to ensure availability and efficient use of resources
• Liaise between sales, customers, suppliers, vendors, and other departments to facilitate smooth communication and coordination
• Track orders from placement to delivery, monitoring inventory levels and coordinating with teams to maintain stock availability

Preferred competencies and qualifications

• 1-3 years of experience in sales, customer service, administration, or a similar role
• Diploma or ITE certification in business administration or a related field preferred
• Proficiency in CRM software (Monday.com), Microsoft Office (Excel, Word, PowerPoint), and other relevant tools
• Ability to work independently in a fast-paced environment and adapt to company growth
• Strong multitasking and prioritization skills to manage competing demands effectively
• Patience, empathy, and problem-solving skills to handle customer inquiries and complaints professionally
• Accuracy in data entry, order processing, and documentation
• Strong communication skills and a collaborative team-player attitude aligned with company core values

IT Support Engineer

Primary Responsibilities:

• Provide first-line user liaison and helpdesk support during office hours and after office hours if needed. Keeping user informed on request status and progress
• Provide support to VoIP, network infrastructure on both Client’s Premises and Data Centre.
• Troubleshooting Linux, Windows, network, and relevant infra stack.
• Liaise with vendors and other functional teams for problem resolution.
• Provide after-hours support for Infrastructure related emergencies when required.
• Participate in the design of information and operational support systems.

Qualifications and Skills Required:

Technical Skills-

• Higher NITEC Certificate or Diploma in IT/Computer/Network or equivalent.
• Basic understanding of packet capture tools like tcpdump & Wireshark for troubleshooting server network issues.
• Knowledge of basic VoIP Technologies such as SIP, WebRTC, RTP will be an advantage.
• Basic networking knowledge (OSI network layers, TCP/IP, NAT)
• Knowledge of cloud Technologies / AWS will be an advantage
• Ability to self-learn, acquire new skills, and support new systems and applications

Essential Skills-

• Well organized team player with good interpersonal and communication skills.
• Excellent analytical skills and high level of aptitude.
• Independent, passionate, resourceful and able to work with minimum supervision.

Job Description & Requirements

Library/Roaming/Resource

Scope and Skillset

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock
• Process Change & Service requests

Skillsets

• Good communication skills
• Knowledge on ITSM processes

Company Summary

Julian Grey’s client is a global technology solutions provider supporting enterprise digital transformation, cloud platforms, and secure software delivery.

Responsibilities

• Deliver advancedtier-2 and tier-3 application support, performing deep-dive code analysis to diagnose and resolve software anomalies.
• Oversee system telemetry and health metrics across all environments to guarantee optimal throughput, dependability, and system availability.
• Head the triage and mitigation of application and security events, isolating root causes while coordinating with cross-functional engineering teams and external partners.
• Partner with architecture, security, and product delivery teams to design and execute infrastructure and application enhancement strategies.
• Author and update technical documentation, standard operating procedures (SOPs), configuration baselines, and operational asset records.
• Supervise daily runtime operations, evaluate system metrics, and translate technical data into performance reports for leadership.
• Champion operational governance workflows, handling incident escalation matrices, SLA tracking, compliance audits, and formal change control.
• Orchestrate rotating operational coverage and vendor management structures to ensure continuous, around-the-clock platform stability when required.

Requirements

• Educational background in a technology discipline (CS, IT, or equivalent engineering field)coupled with a minimum of 7 years of hands-on application support or infrastructure engineering experience.
• Proven track record in high-tier (L2/L3) technical support, with the capability to investigate, debug, and patch issues directly within the codebase.
• Strong familiarity with IT Service Management (ITSM) frameworks, incident response workflows, SLA metrics, and change management protocols.
• Competency with modern observability suites, APM systems, and cloud-native monitoring infrastructure.
• Practical grasp of cloud systems, continuous deployment pipelines (CI/CD), Agile methodologies, and enterprise security or access control principles.
• Prior experience with automation tooling (e.g., Configuration as Code, IaC), public cloud ecosystems, enterprise content management (CMS), or headless commerce architectures is highly desirable.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Victoria @ 8887 7742
Shortlisted candidates will be notified

Victoria Siew
Reg No. R25158665
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568 

Skills:

L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities:

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills:

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Working Hour

• Mondays, Wednesday to Fridays: 8:00am to 2:30pm
• Tuesdays: 8:00am to 4:00pm

Key Roles

• Patrol high-movement areas during recess, lunch, and transitions to maintain discipline presence.

• Record and manage latecomer data.

• Supervise suspended students, guide reflective activities, and support reintegration.

• Assist in preliminary investigations, obtain statements, and compile incident reports.

• Collate and manage discipline-related data and records.

Requirements

• Ideally from a uniformed service background (e.g., SPF, Prisons) with at least 3 years' experience.

• Strong communication and interpersonal skills.

• Proficient in basic data entry and Excel.

Role Summary

We’re hiring an L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

Role Summary

We’re hiring an L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

STAR CAREER is passionate about providing the high-quality service for our clients and candidates, creating a workplace fulfilment where our people will stay, perform and can be successful

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many on-the-job training opportunities in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

Job Description -Independent Recruitment Consultant

(Flexible-Work Arrangement)

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many opportunities for on-the-job training in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

==============================================================

Job Description

Job Title : Recruiter (Home-Base) - Remote Support

(Flexible-Work Arrangement / Flexible-Work Mums)

(Full Commission)

Job Summary : Recruitment consultants will assist in finding the best people to staff the client’s

business needs by evaluating candidates and building networks of potential hires,

taking on a more hands-on role in assessing candidate resumes and credentials.

To understand and match the needs of the clients and candidates to provide quality

recruitment services

Main Duties and Responsibilities

Candidate Management

· Taking on the role of a recruitment consultant to understand clients’ recruitment needs and assist in placing the right talents with their Organization

· Source candidates using web-based services, job portals data base and social media recruitment methods to network and identify the right candidates for clients’ vacancies

· Evaluate resumes and applications

· Assume responsibility of pre-interview screening

· Provide career advice and consultation to job-seekers

· Facilitate and finalize agreements for candidates

Job Requirements

· Able to communicate effectively and professionally

· Min. 3 years of Recruitment experience will be desire.

· Highly driven and enthusiastic with positive attitude

· Good in coordination and liaison work

· Enjoy engaging with people

· Good track record in Recruitment Life Cycle

· Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage

Candidate must be willing to take CEI Certification.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

Kelvin Lee(Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

IT Support Engineer

Job Summary

We are seeking an experienced IT Support Engineer to provide technical support and administration across enterprise applications, IT infrastructure, and end-user environments. The successful candidate will be responsible for ensuring system availability, troubleshooting technical issues, managing user access, and supporting day-to-day IT operations in a fast-paced enterprise environment.

This role requires a hands-on individual with strong experience in application support, Windows server administration, Active Directory, virtualization, networking, and cloud technologies. The ideal candidate should possess excellent problem-solving skills and a customer-focused mindset to deliver high-quality IT support services.

Key Responsibilities

• Provide Level 1 and Level 2 support for enterprise applications and IT infrastructure.

• Perform application troubleshooting, incident investigation, and root cause analysis.

• Monitor and maintain system availability, performance, and operational stability.

• Manage user accounts, access rights, and permissions through Active Directory and enterprise systems.

• Support Windows Server environments, including administration, maintenance, and troubleshooting.

• Administer and support virtualization platforms such as Hyper-V.

• Assist with network troubleshooting involving switches, routers, firewalls, and connectivity issues.

• Support security solutions including Fortinet and Cisco technologies.

• Manage and resolve incidents, service requests, and problem tickets within agreed SLA timelines.

• Participate in change management, release management, and deployment activities.

• Coordinate with internal stakeholders, vendors, and third-party support teams to resolve technical issues.

• Support AWS cloud services including EC2, S3, VPC, and IAM.

• Maintain system documentation, SOPs, and operational procedures.

• Perform system health checks, monitoring, patching, and preventive maintenance activities.

• Identify opportunities for process improvement and automation to enhance operational efficiency.

• Ensure compliance with IT policies, security standards, and governance requirements.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Minimum 5 years of experience in IT Support, Application Support, Infrastructure Support, or System Administration.

• Strong hands-on experience supporting enterprise applications and business-critical systems.

• Experience administering Windows Server environments and Active Directory.

• Knowledge of virtualization technologies, preferably Hyper-V.

• Good understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and LAN/WAN technologies.

• Experience supporting security technologies such as Fortinet and Cisco solutions.

• Familiarity with AWS Cloud services including EC2, S3, VPC, and IAM.

• Experience with incident management, problem management, and change management processes.

• Understanding of ITIL best practices and SLA-driven support environments.

• Strong troubleshooting and analytical skills.

• Excellent communication and stakeholder management abilities.

• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• ITIL Foundation Certification.

• Microsoft, AWS, Cisco, or Fortinet certifications.

• Experience supporting enterprise environments within engineering, manufacturing, marine, or industrial sectors.

• Exposure to automation and scripting tools will be advantageous.

What We Offer

• Competitive salary package.

• Opportunity to work in a dynamic enterprise environment.

• Exposure to diverse technologies and business-critical systems.

• Professional growth and learning opportunities.

• Collaborative and supportive team culture.
  

  
  If you believe you fit the requirements for the role,please submit yourapplication below or drop us an email directly quoting thejob title.

  Due to an anticipated high volume of applicants, we regret that onlyshortlisted candidates will be notified. The information provided is forrecruitment purposes only.

  Know someone who would be a great fit for this role? Refer them to us and get rewarded.

  Cornerstone Global Partners (EA License Number:19C9859) is an affirmative equal-opportunity employer and recruitment firm. Weevaluate qualified applicants without regard to race, colour, religion, creed,gender, sexual orientation, gender identity, marital status, national origin,age, veteran status, disability, or any other protected class.

  Eugene Then
  eugene.then@cornerstoneglobalpartners.com

  EA Registration Number: R22104742.

  Cornerstone Global Partners Pte Ltd (EA License:19C9859)