Total 55 support advisor job vacancies in Kuala Lumpur,

福利待遇

• 委員會
• 個人發展機會
• 遠距辦公的彈性

Hybrid Work Arrangement 混合办公模式

无需 Cold Calling！

如果你喜欢与人沟通、帮助客户做决定，并希望拥有高收入机会，欢迎加入我们！

工作内容：

回复线上客户咨询（WhatsApp、Messenger、社交媒体等）

跟进已有兴趣的潜在客户（无需主动开发客户）

安排客户预约及到实体店体验

提供专业产品咨询及优质客户服务

达成每月及年度销售目标

客户来源：

客户会通过以下平台主动联系你：

Facebook

Instagram

小红书（XHS）

广告推广

其他社交媒体平台

你不需要找客户，

只需要帮助已经有兴趣的客户完成购买决定。

工作时间：

星期一至星期日

8:30 AM – 5:00 PM

每周一天休息日

欢迎热爱销售、喜欢线上沟通及希望挑战高收入的你加入我们！

Perks & Benefits

• Commission
• Personal development opportunities
• Remote work flexibility

加入領先的冷凍零件供應商，發展您的行政和銷售事業，公司提供具有競爭力的薪資和工作生活平衡。

職責：

• 接聽來電。
• 為銷售團隊提供必要的支援。
• 回答客戶關於公司產品的諮詢。
• 進行資料輸入、銷售訂單處理，並跟進出貨情況。

要求 ：

• 應徵者必須至少擁有SPM/文憑。
• 歡迎應屆畢業生申請。
• 至少2年工作經驗。
• 具備基本的電腦知識。
• 樂於學習的態度。
• 我們將提供培訓。
• 具備良好的英語和普通話口語/寫作能力。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會
• 獎金和年度加薪
• 醫療索賠
• 公積金/社保/就業保險/工傷保險/年假/病假

Grow your administrative and sales career with a leading refrigeration part supplier offering competitive pay and work-life balance.

Responsibilities :

• Answer incoming phone calls.
• Provide necessary support to the Sales Team.
• Respond to customers’ inquiries on Company products.
• Perform data entry, sales order, and follow-up the shipment.

Requirements :

• The candidate must possess at least a SPM/Diploma.
• Fresh graduates are encourage to apply.
• At least 2years of working experience.
• Basic computer knowledge.
• Willing to learn attitude.
• Training will be provided.
• Good command of spoken/written English & Mandarin.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Bonus & Yearly Increment
• Medical Claim
• EPF / SOCSO / EIS / PCB / Annual Leave / Medical Leave

• Position: Sales Administration Support Executive.
• Salary: RM 2800-4000.
• Location: Bandar Bukit Jalil, WPKL.

About the hiring company

This company, a subsidiary of a Public Listed Company, is a forward looking organization specializing in car/vehicle rental and business support services. They are the leading motor vehicle rental company since 1985,operating through 5 branches throughout Malaysia with more than 400 vehicles/trucks.

About the role/job

The role is primarily office based where the incumbent will be responsible for providing administrative support role to the overall business operations and sales activities. The role is challenging as you will handle a variety of responsibilities ranging from generating documents to attending to customers requests. The job would suite a matured outgoing person who enjoys a highly diverse work environment, can easily handle a wide range of customers and suppliers.

Job Requirements: candidate profile

The successful candidate should fulfill the following criteria/requirements:

-Malaysian female; matured; recent enthusiastic retirees will be duly considered.

-Possess minimum a Diploma qualification in business related discipline or any other disciplines.

-Strong verbal and written communication skills; must be proficient in English,BM and Mandarin; Mandarin speaking ability is necessary to interact/liaise with China business clients in Malaysia.

-Intermediate computer skills, including Microsoft Office and internet applications.

-Have flexible approach to work and be able to work well on own initiative.

This permanent position offers an excellent remuneration salary package depending on ones' attributes and experience. Recently retirees who are willing and fit to take on this role will be duly considered. However, all applicants must forward a comprehensive CV in Word format.

APPLICATION TO THIS JOB

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：銷售行政支援主管。
• 薪資：2800-4000 馬幣。
• 地點：武吉加里爾鎮，WPKL。

關於招募公司

這家公司是上市公司的子公司，是一家具有前瞻性的企業，專門從事汽車/車輛租賃和商務支援服務。自1985年以來，他們一直是領先的汽車租賃公司，在馬來西亞設有5家分公司，擁有400多輛汽車/卡車。

關於職位/工作

該職位主要為辦公室工作，任職者將負責為公司整體營運和銷售活動提供行政支援。這份工作頗具挑戰性，您將承擔各種職責，包括產生文件和處理客戶請求等。此職位適合成熟外向、喜歡多元化工作環境、能夠輕鬆應付各類客戶和供應商的人士。

職位要求：候選人簡介

成功的候選人應符合以下條件/要求：

-馬來西亞女性；成熟穩重；近期熱情退休人士亦可考慮。

- 至少擁有商業相關專業或其他專業的文憑資格。

- 具備強大的口頭和書面溝通能力；必須精通英語、馬來語和普通話；普通話口語能力對於與在馬來西亞的中國商業客戶進行互動/聯絡至關重要。

-具備中級電腦技能，包括微軟辦公室軟體和網路應用。

-工作態度靈活，能夠獨立自主地完成工作。

此職位為長期職位，提供優厚的薪資待遇，具體金額視個人能力和經驗而定。近期退休且身體狀況適合該職位的人士將優先考慮。所有申請者均須提交一份完整的Word格式履歷。

申請這份工作

有意者請將履歷寄至我司審核。您可透過JOBSTORE線上申請，點選「申請」按鈕提交申請。您也可以將履歷直接寄至我司信箱jobs@chrisjac.com.my。

福利待遇

• 休閒著裝要求
• 個人休假
• 開放文化

韓文遊戲主持人 | 稅後月薪 3,266 美元

地點：阿拉伯聯合大公國拉斯海瑪 | 無需經驗 | 提供全面培訓

薪資與福利

• 月薪：12,000 迪拉姆（稅後，約 3,266 美元）。
• 提供全程搬遷支援：簽證、機票和行李費用全包。
• 住宿：公司提供設施齊全的合租住宿（含水電費）。
• 健康：私人醫療保險。
• 餐點：依照您的班次，每天提供免費餐點。
• 交通：公司提供免費上下班交通。
• 額外獎勵：推薦獎金最高可達 2,300 美元

關於此次機會

在 ARRISE，我們相信潛力比經驗更重要。對於應屆畢業生或任何準備開啟國際職涯的人來說，這都是理想的第一步。您將在我們位於阿聯酋的現代化工作室工作，置身於全球化的工作環境，並擁有清晰的職業發展路徑。

主要職責

• 在專業的攝影棚環境中主持和直播網路遊戲。
• 與玩家即時互動，創造互動性強、充滿活力的體驗。
• 在鏡頭前保持自信的姿態，同時遵守既定的遊戲流程。
• 不斷提升你的演講和溝通技巧。

候選人簡介

• 韓語母語者或韓語高級程度者，英語流利。
• 學歷：高中畢業或同等學歷。
• 可靠性：持有有效護照並願意移居阿聯酋。
• 靈活性：能夠適應輪班工作（每週 40 小時）。
• 性格：精力充沛、自信、適應能力強。

關於 ARRISE

ARRISE是一家全球性企業，也是世界一流遊戲體驗的領導者。公司總部位於直布羅陀，在歐洲、亞洲和美洲擁有超過13,000名員工。我們不僅打造產品，更重視人才培養，攜手共創輝煌。

你的旅程從這裡開始。立即申請，踏出國際職涯的第一步！

立即申請：https://arrise.com/careers/job/game-presenter-with-korean-full-relocation-support-to-ras-al-khaimah-uae-4928/?bid=21496

福利待遇

• 月薪：12,000 迪拉姆（稅後，約 3,266 美元）。
• 提供全程搬遷支援：簽證、機票和行李費用全包。
• 住宿：公司提供設施齊全的合租住宿（含水電費）。
• 健康：私人醫療保險。
• 餐點：依照您的班次，每天提供免費餐點。
• 交通：公司提供免費上下班交通。
• 額外獎勵：推薦獎金最高可達 2,300 美元

Korean-Speaking Game Presenter | 3,266 USD take-home salary 

Location: Ras Al Khaimah, United Arab Emirates | No Previous Experience Required | Full Training Provided  

 Compensation & Benefits 

• Monthly Salary: 12,000 AED take-home (approx. 3,266 USD). 
• Full Relocation Support: Visa, flights, and luggage expenses covered.  
• Accommodation: Fully furnished shared accommodation paid by the company (including utilities). 
• Health: Private health insurance. 
• Meals: Free meal provided daily based on your shift. 
• Transport: Free transport to and from work provided. 
• Additional: Referral bonuses up to 2,300 USD

About the Opportunity 

At ARRISE, we believe potential matters more than experience. This is an ideal first step for recent graduates or anyone ready to begin an international career. Based in our modern studios in the UAE, you will work in a global environment with a clear pathway for growth. 

Key Responsibilities 

• Host and present live online games in a professional studio environment. 
• Engage with players in real time, creating an interactive and energetic experience.  
• Maintain a confident on-camera presence while following established game procedures. 
• Continuously develop your presentation and communication skills. 

Candidate Profile 

• Native or Advanced Korean speaker with a good command of English. 
• Education: High school diploma or equivalent. 
• Reliability: Valid passport and readiness to relocate to the UAE. 
• Flexibility: Comfortable working rotating shifts (40 hours per week). 
• Personality: Energetic, confident, and adaptable. 

About ARRISE 

ARRISE is a global enterprise and a leader in world-class gaming experiences. Headquartered in Gibraltar, we employ over 13,000 people across Europe, Asia, and the Americas. We don’t just build products - we invest in our people and celebrate success together. 

Your journey starts here. Apply now to take the first step toward an international career!

APPLY NOW HERE: https://arrise.com/careers/job/game-presenter-with-korean-full-relocation-support-to-ras-al-khaimah-uae-4928/?bid=21496

Perks & Benefits

• Monthly Salary: 12,000 AED take-home (approx. 3,266 USD). 
• Full Relocation Support: Visa, flights, and luggage expenses covered.  
• Accommodation: Fully furnished shared accommodation paid by the company (including utilities). 
• Health: Private health insurance. 
• Meals: Free meal provided daily based on your shift. 
• Transport: Free transport to and from work provided. 
• Additional: Referral bonuses up to 2,300 USD

We’re looking for an Operations Advisor to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As an Operations Advisor at Double Eleven, you’ll be responsible for ensuring the smooth operation of office facilities while delivering an exceptional workplace experience for employees and visitors. The ideal candidate for this role will have a passion for people and great administration, enjoy a challenge and be excited to work in a highly fast paced environment where no one day is the same.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch. 

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76. 

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other.  We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

Interested? We kindly ask all applicants to submit a portfolio showreel to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

On this occasion, we’re unable to sponsor a visa for this role. 

What you’ll be doing

• Manage and maintain the reception area, studio entrances and wider office environment, ensuring all spaces are clean, organised and present a professional image
• Handle incoming mail, deliveries and telephone calls, directing enquiries to the appropriate individuals or teams
• Welcome, register and assist visitors, candidates, vendors and contractors, ensuring a positive experience and notifying relevant employees of their arrival
• Build strong relationships with employees across the studio, providing day-to-day support to ensure the smooth running of the office
• Coordinate and oversee the maintenance of office facilities, equipment and services, including routine contracts such as pest control, plant maintenance, water filtration and coffee machine servicing
• Act as a key point of contact for internal teams, building management, suppliers, vendors and contractors
• Manage office-related purchasing and accounts administration, including raising purchase orders, processing invoices and ensuring documentation is accurate and up to date
• Maintain office and kitchen supplies, monitoring stock levels, placing orders and sourcing new suppliers where appropriate
• Coordinate meeting room bookings, prepare meeting spaces and arrange catering when required
• Organise travel and accommodation arrangements for studio visitors
• Support the onboarding of new starters by preparing workspaces, access cards, parking arrangements, lanyards and other required resources
• Plan and deliver office events and activities, including celebrations, team gatherings, training sessions and health and safety initiatives such as fire evacuation and CPR training
• Provide general administrative support, including managing refreshments and other day-to-day office requirements
• Carry out additional clerical and administrative duties as required by the Manager/Supervisor

What we’re looking for

• Proven experience in office administration
• A versatile and proactive approach to all aspects of office management
• Excellent time management and prioritisation skills, with the ability to manage multiple tasks effectively
• Highly organised, enthusiastic and adaptable, with a positive attitude
• Strong project planning, coordination and organisational skills
• Exceptional attention to detail and a commitment to accuracy
• Excellent verbal and written communication skills
• Strong computer literacy, including proficiency in Google Workspace and Microsoft Office applications
• Experience working in a fast-paced office environment
• A friendly, approachable and professional manner, with confidence in a public-facing role
• A willingness to support others and provide excellent service to colleagues and visitors
• The ability to follow instructions accurately and work with a high degree of reliability

Qualifications

• All relevant qualifications considered

What to expect

Some of our benefits include:

Working life at Double Eleven 

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
• 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!) 
• 1 day leave for your birthday
• Up to 10 days discretionary annual leave during our end of year break
• 1 day leave if you’re moving house
• Potential for annual performance bonus
• Best-in-class tools and workflow so you can focus on creativity
• 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
• State of the art office facilities in a central location with excellent transport routes
• Assorted fruit and bread options, juice, hot drinks and fruit
• Employee referral bonus (up to MYR5,000!)
• Free game codes, game swag and merchandise
• On site parking  

Recognising your contribution - award schemes

• Annual Profit Share
• Length of Service
• Annual High Performer Award

Professional development and wellbeing

• Free gym membership at a local gym in Mid Valley City
• Company private healthcare cover in-patient and out-patient for you, your spouse and children
• Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
• A personalised development plan with dedicated support tailored to your growth and goals
• An accredited Academy providing professional qualifications
• In-studio wellbeing programmes and People team support

Team life 

• Subsidised off-site team activities 
• Many team events to celebrate team and game milestones
• Sponsored team activities
• Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach us

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at jobs@double11.com 

WHAT YOU’LL DO ​

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.​

​

You will:​

• Share your fashion and product knowledge to help customers make informed choices.​

• Collaborate with your team to deliver exceptional service at every step of the customer journey.​

• Ensure the sales floor and back of house are well-stocked, organized, and inviting.​

• Support with opening and closing of the store.​

• Represent yourself and the brand positively during all customer interactions.​​

WHO YOU’LL WORK WITH ​

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. ​

​

Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.​

​

This role will be reporting to Store Manager.​

​

WHO YOU ARE ​

We are looking for people with…​

• Experience in customer service within fashion, retail, or similar fields.​

And people who are…​

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.​

• Thriving in collaborative and dynamic environments.​

• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.​

• Flexible and action oriented.​

​

WHO WE ARE ​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. ​

​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​

WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. ​

• All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. ​

• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  ​

​

JOIN US ​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. ​

​

Take the next step in your career together with us. The journey starts here. ​

​

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 31/05/2026. Due to data policies, we only accept applications through career page.​

​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. ​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.

WHAT YOU’LL DO ​

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.​

​

You will:​

• Share your fashion and product knowledge to help customers make informed choices.​

• Collaborate with your team to deliver exceptional service at every step of the customer journey.​

• Ensure the sales floor and back of house are well-stocked, organized, and inviting.​

• Support with opening and closing of the store.​

• Represent yourself and the brand positively during all customer interactions.​
  ​

WHO YOU’LL WORK WITH ​

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. ​

Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.​

This role will be reporting to Store Manager.​

​

WHO YOU ARE ​

We are looking for people with…​

• Experience in customer service within fashion, retail, or similar fields.​

And people who are…​

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.​

• Thriving in collaborative and dynamic environments.​

• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.​

• Flexible and action oriented.​

​

WHO WE ARE ​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. ​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​

WHY YOU’LL LOVE WORKING HERE  ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. ​

• All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. ​

• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  ​

​

JOIN US ​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. ​
 

Take the next step in your career together with us. The journey starts here. ​

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 17 May 2026. Due to data policies, we only accept applications through career page.​

​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. ​

WHAT YOU’LL DO ​

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.​

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You will:​

• Share your fashion and product knowledge to help customers make informed choices.​

• Collaborate with your team to deliver exceptional service at every step of the customer journey.​

• Ensure the sales floor and back of house are well-stocked, organized, and inviting.​

• Support with opening and closing of the store.​

• Represent yourself and the brand positively during all customer interactions.​
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WHO YOU’LL WORK WITH ​

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. ​

Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.​

This role will be reporting to Store Manager.​

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WHO YOU ARE ​

We are looking for people with…​

• Experience in customer service within fashion, retail, or similar fields.​

And people who are…​

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.​

• Thriving in collaborative and dynamic environments.​

• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.​

• Flexible and action oriented.​

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WHO WE ARE ​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. ​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

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WHY YOU’LL LOVE WORKING HERE  ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. ​

• All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. ​

• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  ​

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JOIN US ​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. ​
 

Take the next step in your career together with us. The journey starts here. ​

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 17 May 2026. Due to data policies, we only accept applications through career page.​

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*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. ​

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

We are seeking a dedicated Customer Service Advisor to join our team in Kuala Lumpur. As a key member of our customer-facing operations, you will be responsible for providing exceptional support to our valued clients, resolving inquiries, and ensuring a positive customer experience.

• Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat
• Analyse customer issues and implement effective solutions to meet their needs
• Collaborate with internal teams to resolve complex customer problems
• Maintain accurate records of customer interactions and follow-up actions
• Identify opportunities for process improvements to enhance customer satisfaction
• Participate in team meetings and training sessions to improve skills and knowledge
• Handle escalated customer issues with empathy and professionalism