Total 17,375 Full-time customer experience manager job vacancies in Malaysia

Looking for a role that’s people-facing, fast-moving, and actually teaches you real-world skills?

We’re expanding our Marketing team and looking for driven individuals to help grow our clients’ brand presence and customer base through on-ground event campaigns across Singapore.

This role is ideal if you enjoy interacting with people, want hands-on exposure, and are looking for clear growth instead of a stagnant desk job.

What You’ll Be Doing

• Represent well-known brands at event sites and marketing campaigns
• Engage customers and communicate brand messages confidently
• Work closely with a supportive team to execute campaigns smoothly
• Learn how marketing strategies are planned, executed, and scaled
• Take on leadership responsibilities as you grow

What We Offer

• 1-on-1 mentorship & coaching (you won’t be left alone to “figure it out”)
• Structured training provided — no experience required
• Clear progression pathway with fast-tracked advancement
• Opportunities to coach and lead newcomers
• Overseas exposure & travel opportunities
• Energetic team culture with strong support system

What We’re Looking For

• Open-minded and willing to learn
• Comfortable interacting with people
• Good communication skills (or willing to improve)
• Background in Sales/Marketing is a bonus, but not required

The standard we hold for our guests is the same standard we hold for our team. Seen, heard, valued and at ease applies in both directions.

High Note Hospitality Group is an independent group, founded and run by hands-on operators. Our first venue, Chip Bee Bistro, has been trading at Chip Bee Gardens since July 2025. Our second, opens in the Botanic Gardens late in 2026. We are small, deliberately so, and we are building.

Working here means joining a team that takes the craft seriously and the work personally. You will have clear standards, real support, and the trust to make the calls that matter in the moment. You will also have a direct line to the people building the group, because we are the people building the group.

Reports to: Guest Experience Manager
Employment type: Full-time, permanent
Location: Botanic Gardens, Singapore

About the role

The Guest Experience Supervisor is the person who makes sure every guest feels seen, heard, valued and at ease. You run the floor during service, lead the front-of-house team in the moment, and own the standard of hospitality the guest actually experiences, not the one we describe in the handbook. You work alongside the Restaurant Manager, Head of Guest Experience & Hospitality Strategy and the Group Executive Chef, and you have direct access to the founders.

This is a hands-on role. You are on the floor every shift. You read the room, anticipate the table, make the calls, and pick up the slack. You are also a coach. The team you lead will be only as strong as the standards you hold and the example you set.

What you'll own

• Floor leadership during service, including pre-service briefings, mid-service adjustments, and post-service debriefs
• Guest experience from arrival to farewell, including reservations management via SevenRooms and guest profiling
• Service flow, pace, and recovery when things go wrong
• Day-to-day coaching and feedback for the FOH team
• Opening and closing checklists, cleanliness, and floor readiness
• Wine, beverage, and menu knowledge across the team
• Escalation point for guest issues, with authority to make recovery calls in the moment
• Daily handover with the kitchen and the Restaurant Manager
• Oversee venue equipment, maintenance & cleanliness, taking necessary corrective actions.

What we're looking for

Essential

• Three or more years of FOH experience, with at least one year in a supervisory or senior service role

• Genuine warmth, presence, and the instinct to put guests at ease

• Ability to lead a team during the pressure of service without losing composure or standards

• Strong working English and the confidence to host any table, from a regular to a first-time guest

• Right to work in Singapore

Desirable

• Experience with SevenRooms or an equivalent reservations platform

• Wine knowledge to WSET Level 2 or equivalent practical fluency

• Experience in independent or chef-led restaurants, as opposed to large-group chains

• Exposure to opening or building a new venue

What we offer

• A salary aligned to the Singapore market for senior FOH roles, reviewed annually

• Paid leave, public holidays, medical coverage, and parental leave

• Staff meals on every shift, and a clear policy on dining at the bistro on your days off

• Real career progression. Our group is growing and we are building the leadership group from the inside first

• Access to training, courses, and industry exposure, including tasting trips and visits to other venues we admire

• Direct working relationship with the founders. No layers between you and the people who own the standards

A Front Counter Crew focuses on customer service and operations, including greeting and assisting customers, taking orders, processing payments, maintaining cleanliness, and ensuring customer satisfaction. Key responsibilities involve efficient and accurate order handling, maintaining a positive attitude, following health and safety standards, and contributing to a smooth front-of-house operation.

Responsibilities

• Handle cash and credit card transactions, operate point-of-sale (POS) systems, and ensure accuracy in payments.
• Maintain a clean and organized dining area, serving areas, and the front counter itself.
• Communicate effectively with back-of-house (BOH) and other front-of-house (FOH) team members to ensure smooth operations.
• Adhere to all health and safety guidelines, including proper food handling.
• Monitor and restock supplies, ensure an adequate supply of items, and rotate stock using the First-In, First-Out (FIFO) method.

Any other jobs or duties assigned by the Manager from time to time.

Job Requirements:

• Basic IT knowledge, ability to handle the POS system.
• Money sensitive.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.
• Basic math and cash handling experience.
• Ability to stand for long periods.
• Flexibility to work weekends and holidays.
• Familiarity with food hygiene and sanitation procedures.

· Attend to incoming enquires and prepare quotation

· Assist Customer Service Manager in carrying out sales and marketing activities

· Establish close relationship and rapport with decision makers

· Develop strategies and plans to generate sale orders and new account

· Compile and document customer’s requirements and draft Contract Agreement as and when required

· Liaise with Customer Service Manager to review and discuss the proposed contractual requirements

· Liaise with Logistic Coordinator to arrange for off-site delivery activities

· Verify and register customer’s complaint if any

· Preparation of sales contract agreement and/or quotation

· Any other duties and responsibilities assigned by the Company from time to time

Working Day : Monday to Friday (9am to 6pm)

Daily Routine

• Ensure cleanliness and tidiness of the surroundings.
• Ensure all fixtures are functioning well.
• Reporting of fault to the maintenance team.
• Assist Customers and Agents' enquiries via phone calls, message or walk-ins.
• Assist Customers' prayers.
• Sale of Incense Items.
• Processing of the Service forms.
• Processing of the Pedestal Engraving forms.
• Liaising with vendor on the Pedestal Engraving.

Other Roles

• Site tour training for New Agent Training.
• Assist ceremonial team for prayer services (Anling, Bone Picking etc).
• Ad-hoc emcee for FSP case.
• Ad-hoc site tour for Customer.

Others

• Stock take of incense paper inventory.
• Follow up with agents/customer on the outstanding payment and to ensure full payment for services rendered.
• Plan, Organize, Execute and Promote events.
• Report tabulation and analysis of all calls, services, events etc Event Profit & Loss tabulation.
• All ad-hoc duties assign by seniors.

Job Description

• Industry/ Organization Type: Manufacturing (Home Appliances)
• Position Title: Customer Service Officer (Call Centre)
• Working Location: Ubi
• Working Hours: 5 days (Mon – Fri, 830am – 530pm)
• Salary Package: Basic salary up to $3,300 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide excellent customer support for calls and walk-ins, promoting products and spare parts.
• Schedule daily services and repairs for technicians.
• Collect service fees, track unpaid bills, and follow up on payments.
• Update service records with customer service systems and prepare Quality Claims Reports (QCR).
• Monitor parts and products under QCR until the replacement part arrives.
• Follow up with Quality Assurance (QA) on any service-related quality issues.
• Organize Customer Service Department files and records.
• Maintain showroom neatness and a cozy atmosphere.
• Advise customers on product ranges, service fees, and promotions.
• Maintain high service standards and achieve set Key Performance Indicators (KPIs).

APPLY NOW!!!

• Minimum NITEC in any field or equivalent.
• 1-2 years of experience in customer service or a call centre.
• Good interpersonal and communication skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #73805 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Company Overview

Tribecar is a 100% Singaporean on-demand car-sharing service with over 1300 convenient locations. Members access cars via smartphone 24/7 with no minimum booking length. We design, build, and maintain every element of the service ourselves.

Job Summary

You will provide prompt, empathetic customer support by responding to enquiries via email, calls, and online chats, helping to ensure high customer satisfaction and supporting marketing outreach.

Responsibilities

• Respond promptly to email enquiries from the public and members to resolve their requests clearly and efficiently
• Call members when needed to clarify and understand their requests for better service delivery
• Attend to online chat and social media enquiries to provide timely assistance and maintain customer engagement
• Support marketing campaigns by making outbound calls to potential or existing customers
• Use computer, cloud, and mobile applications effectively to manage customer interactions and information

Preferred competencies and qualifications

• Ability to speak other local languages to enhance communication with diverse customers
• Possession of a valid class 3/3A/2B/2A/2 driving license to support operational flexibility
• Basic proficiency in office computing applications to assist with administrative tasks

ABOUT UNRAVEL CARBON

Unravel Carbon is an enterprise software for tracking and reducing greenhouse gas emissions, with a focus on helping companies decarbonise and develop strong climate change strategies. Our measurement platform specialises in Scope 3 emissions and with supply chains that extend into Asia-Pacific, with then supporting parts of the platform to provide data for climate related decision making and documenting climate risk disclosures. Our mission is to enable the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—automated, painless, and beautiful.

Unravel brings together climate expertise and software/data experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel Carbon. We focus on ensuring our product and delivery are world-class from a climate change and sustainability point of view, with the supporting team of software, product and data ensuring we build high-quality technology tools to support. Our aim is to provide organisations with the tools and data they need to make excellent climate-related decisions.

We are backed by some of the world’s best funds and investors and were part of Y Combinator’s W22 batch. 

Unravel was founded in 2021 with headquarters in Singapore and operations across Asia-Pacific

ABOUT THE ROLE

Unravel Carbon is seeking a seasoned Customer Success Lead to build and own our customer success function from the ground up. This is a senior, strategic role for a proven operator who thrives in early-stage environments and can simultaneously shape the systems, metrics, and culture of CS while delivering outstanding outcomes for a growing portfolio of enterprise customers.

You will be the first dedicated CS leader at Unravel Carbon, which means you will define what great customer success looks like here. Your primary commercial objective is growing annual contract values across the existing customer base—expanding relationships to include new features, modules, and services over time. Alongside revenue expansion, you will own onboarding, training, health monitoring, and the processes that keep customers achieving measurable sustainability outcomes on our platform.

This role sits at the intersection of commercial growth, customer advocacy, and operational excellence. You will work closely with Sales, Product, Engineering, and our Sustainability team to ensure customers receive exceptional value—and that Unravel Carbon can demonstrate it.

Responsibilities

Build the Customer Success Function

• Design and implement the end-to-end customer success operating model at Unravel Carbon, covering processes, tooling, playbooks, and team structure to support a scaling enterprise SaaS business

• Define and own all key CS metrics: net revenue retention (NRR), gross revenue retention (GRR), customer health scores, time-to-value, adoption rates, and customer satisfaction (CSAT/NPS)

• Establish and maintain a single source of truth for customer data and health across the organisation, working with HubSpot and other tooling to surface actionable insights

• Build and iterate on CS playbooks for onboarding, expansion, renewal, escalation, and churn prevention—creating repeatable, scalable processes that will serve as the foundation as the team grows

• Develop and own the training and enablement library for customers, including platform walkthroughs, best practice guides, onboarding materials, and sustainability-focused use-case documentation

Drive Revenue Expansion

• Own and grow annual contract values across the customer base through strategic upsell and cross-sell of new features, modules, and professional services

• Develop and execute account expansion plans for each customer, identifying opportunities to deepen platform adoption and increase commercial scope in line with their evolving sustainability needs

• Partner with Sales on renewal strategy and pipeline, ensuring seamless handoffs and a coordinated approach to account growth

• Conduct regular executive-level business reviews with customers, co-creating mutual success plans and aligning on commercial and sustainability objectives

• Monitor and proactively address leading indicators of churn risk, ensuring all at-risk accounts have documented recovery plans

Onboard and Enable Customers

• Lead and continuously improve the onboarding experience for new enterprise customers, ensuring fast and seamless time-to-value from contract signature through to live, active usage of the platform

• Guide customers through data preparation, integration, and configuration in close collaboration with our data and engineering teams

• Deliver onboarding workshops and training sessions tailored to customer stakeholder groups—from sustainability managers to C-suite executives—ensuring broad organisational adoption

• Create and maintain a comprehensive, up-to-date library of onboarding and training materials, including written guides, video walkthroughs, and self-service resources

Maintain Customer Health and Advocacy

• Go the extra mile to make our customers feel valued, seen and appreciated

• Be the trusted partner to your customer, providing them guidance and best practices to maximise the value of using Unravel Carbon; this could include running training, workshops, advising the customer on usage of the platform, positioning product features and best practices to accelerate customers time to value and growth

• Monitor customer health continuously using defined health score frameworks, intervening proactively when usage or engagement signals risk

• Serve as the primary escalation point for complex customer issues, coordinating internally to ensure fast and effective resolution

• Champion the voice of the customer internally—synthesising feedback into actionable product and service recommendations for the Product, Engineering, and Sustainability teams

• Foster deep, multi-threaded relationships within customer organisations to build strong champions, increase retention, and generate referrals and case study opportunities

ABOUT YOU

• 8+ years of experience in Customer Success, Account Management, or Client Services within enterprise SaaS or B2B technology—with demonstrable progression into senior or lead roles

• Proven track record of building or significantly scaling a CS function, including designing processes, tooling stacks, and team playbooks from an early or nascent stage

• Strong commercial acumen with a track record of driving net revenue retention and growing annual contract values through expansion; you are comfortable owning an expansion number

• Deep expertise in customer health frameworks, lifecycle management, and the metrics that define CS excellence (NRR, GRR, CSAT, time-to-value, adoption scores)

• Exceptional executive-level communication and stakeholder management skills—you are equally comfortable running a technical data session with an ESG analyst and presenting outcomes to a CFO

• Hands-on experience with CS and CRM tooling (HubSpot, Salesforce, Gainsight, Totango, or similar), and the ability to instrument and report on CS performance

• Entrepreneurial mindset: you thrive with ambiguity, take ownership instinctively, and see an under-defined environment as an opportunity rather than a barrier

• Ability to build subject-matter credibility in climate and sustainability—you do not need to be an expert on day one, but you must engage credibly and learn quickly in a domain that matters deeply to our customers

• Required skills:

• Exceptional written and oral communication skills 

  Skills / Exp with MS PowerPoint / Google Slides / HubSpot & other tech platforms as needed

  AI-forward - with the ability to use cutting edge tools to assist with workflows and execution

  Lateral thinker - can see opportunities and ‘join the dots’ when searching for multiple key  contact points in a large, multi divisional enterprises’.

  Tenacity; can push through objections to find novel and creative ways to connect with target enterprises

• Beneficial skills:

• Existing knowledge of carbon accounting, GHG Protocol, or ESG disclosure frameworks (TCFD, CSRD, SGX climate reporting)

  Experience working in a climate technology, sustainability software, or impact-driven startup

  Familiarity with regulatory disclosure requirements in the Asia-Pacific region

YOUR WORK STYLE

• Strategically commercial: you keep revenue growth and customer outcomes in your mind simultaneously, understanding that they are inseparable

• Builder’s mentality: you design systems and processes that are simple enough to work today and robust enough to scale as the team grows

• Data-driven and analytical: you make decisions grounded in data, build dashboards that tell a clear story, and use metrics to prioritise your time and your team’s efforts

• Collaborative and cross-functional: you operate with a high degree of trust and transparency across Sales, Product, Engineering, and Sustainability teams

• Customer-centric: you go the extra mile to make customers feel valued and seen, and you build relationships that extend beyond the platform

• Self-sufficient and autonomous: you are energised by the opportunity to define your own operating environment and do not need heavy oversight to deliver

• Purpose-driven: you are motivated by climate impact and can articulate why this mission matters to customers, prospects, and colleagues

YOUR PREFERRED BACKGROUND

A Bachelor’s degree in Business, Marketing, Environmental Science, Sustainability, or a related field, or equivalent professional experience. A Master’s degree or professional qualification in sustainability, climate, or technology is advantageous. Minimum 8 years of progressive experience in enterprise B2B Customer Success or Account Management, with at least 3 years in a lead or senior individual-contributor capacity with ownership of commercial outcomes.

WHAT WE OFFER YOU

• A competitive base salary and performance-linked incentive package tied directly to the commercial and customer success outcomes you own

• The opportunity to define and own a critical function at an early-stage, high-growth climate technology company—your work will be visible, impactful, and formative for the business

• A mission that matters: every customer you retain and every contract you grow represents real progress on corporate decarbonisation in Asia

• A collaborative, multi-cultural team with deep expertise in software, data, and climate—backed by world-class investors

We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Location : Loyang, near pasir ris
Job Industry : Aerospace /Aviation

My client is looking for a proactive and customer-focused Customer Service Representative who enjoys coordinating, problem-solving, and delivering smooth end-to-end service experiences. If you thrive in a fast-paced environment and take pride in getting the details right, this role is for you.

Duties

• Serve as the main point of contact for customers, ensuring timely and professional support

• Prepare and issue quotations, acknowledge purchase orders, and generate invoices accurately

• Coordinate closely with internal teams on stock availability, order readiness, and delivery schedules

• Monitor and process customer orders to ensure accuracy and on-time fulfillment

• Respond promptly to customer enquiries and expedite urgent requests with a solutions-oriented mindset

• Ensure delivery timelines and customer requirements are consistently met

• Support the team with ad-hoc tasks and continuous improvement initiatives

Requirements

• Diploma in Business, Engineering, or a related field

• At least 2 years of experience in a customer service or order management role

• Strong communicator with good problem-solving skills and attention to detail

• A collaborative team player who is also comfortable working independently

• Able to multitask and perform well in a fast-paced, dynamic environment

• Proficient in MS Office (Excel, Word, Outlook)

Why Join My Client

• Stable role with exposure to cross-functional operations

• Supportive team culture that values ownership and initiative

• Opportunity to grow your customer service and coordination skills

• Be part of a company where your contribution directly impacts customer satisfaction
  

  Interested candidate, Kindly Click on APPLY NOW
  

  We regret that only short-listed candidates will be contacted.

  
  EA Licence No. | 14C6929

  EA Registration No. | R1109567

Our client is a growing enrichment and tuition group committed to providing a positive learning experience for students and parents. They are looking for a Customer Service Executive to support daily centre operations and deliver excellent front-desk service in a dynamic and fast-paced environment.

This role is ideal for individuals who enjoy interacting with people, coordinating operations, and creating a welcoming experience for families.

Job Scope

• Serve as the first point of contact for parents and students via walk-ins, phone calls, and WhatsApp enquiries
• Provide professional advice on courses, schedules, and programmes
• Assist with student registration, class scheduling, and enrolment arrangements
• Manage student attendance records and maintain accurate administrative documentation
• Handle payment collection and basic administrative coordination
• Support day-to-day centre operations to ensure smooth class execution
• Coordinate with teachers and internal teams on scheduling and classroom arrangements
• Build strong relationships with parents and students through responsive and customer-focused service

Requirements

• Minimum GCE ‘N’ Level, ‘O’ Level, or equivalent qualification
• Prior experience in customer service, front desk, retail, hospitality, or education support will be an advantage
• Good communication and interpersonal skills
• Customer-oriented, organised, and able to multitask effectively
• Comfortable using WhatsApp and basic computer systems
• Able to work independently and collaboratively in a team environment
• Comfortable working evenings and weekends

Working Hours: 4 weekdays + 1 weekend

Working Location: Island wide locations available

Salary: Up to $3,500

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Eleanor Ho

EA Registration No.: R1325724

EA License No.: 25C2695