Total 24 job vacancies by ServiceNow

What you get to do in this role:

• Define and integrate GTM business capabilities, associated processes and metrics across CSG
• Build a 2 to 3-year capability roadmap for CSG
• Work closely with enterprise and IT architecture teams to provide alignment with CSG architecture direction
• In partnership with business stakeholders, build, analyze and transform operating processes across CSG and the enterprise
• Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives
• Collaborate with Program Managers and Change Management leaders to align activities and conduct change impact analysis
• Provide business architectural analysis, insights and best practices to portfolio prioritization recommendations
• Drive growth mindset and continuous improvement by training yourself and business process managers/analysts within CSG
• Provide input to the enterprise-wide policies and capabilities roadmap and continuously iterate/maintain for CSG

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 10 years of professional experience in business capabilities and process management, specifically in Sales, Channel, Customer Success or Professional Services
• Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics across GTM functions
• Deep knowledge of and experience designing and building Sales, Channel, Professional Services and/or Customer Success operating processes across the enterprise
• Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices
• Minimum of seven years of experience in enterprise software/SaaS or related industry with a broad understanding of its business priorities and nuances
• Proven expertise in architectural concepts (data, architecture, and solution), issues and trends
• Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications as well as visualizations
• Six Sigma expertise is highly desirable
• Experience training employees on business process standardization practices is preferred

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role: 

The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications.
• Support the professional development of others through means of mentoring.

What you will get to do in this role:

• Own the end-to-end commercial relationship across a portfolio of strategic accounts, driving growth across CRM, AI and Technology and Transformation workflow opportunities
• Develop and maintain relationships with multiple C-suite personas (CFO, CIO, COO, CDO) within large retail and consumer organisations, positioning ServiceNow as a long-term platform partner
• Lead and orchestrate a broad virtual account team including Solution Consultants, Solution Specialists, Customer Success, Partners and Marketing to execute on a coordinated account strategy
• Be a trusted advisor to your customers by understanding their business roadmap and advising on how ServiceNow can accelerate their transformation agenda
• Identify the right specialist and support resources to bring into deals at the right time, ensuring the strongest possible team is engaged on each opportunity
• Lead commercial negotiations, manage sales process, and drive opportunity closure across a complex, multi-stakeholder buying environment
• Build a multi-year account roadmap that expands ServiceNow's footprint and drives ongoing revenue growth across your strategic account portfolio

The Solution Sales Executive will oversee market success of ServiceNow's Moveworks AI products across ASEAN & Korea (except Singapore). These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, SDRs, and GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

The Solution Sales Executive will oversee market success of ServiceNow's Moveworks AI products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, SDRs, and GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Overview:
The Solution Consultant – Identity & Security partners with Sales to help customers address complex identity, access, and security challenges. This role reports to the Solution Consulting Manager within the Identity & Security team and serves as a trusted technical and business advisor, translating requirements into differentiated, outcome-driven solutions that reduce risk, improve governance, and enable secure business operations. The ideal candidate combines deep domain knowledge in identity and security with a consultative mindset and can communicate effectively with both technical practitioners and executive stakeholders. This is a fast-paced, growth-stage team that values ownership, initiative, and adaptability. SCs who thrive with autonomy and are energized by building something new will be well positioned to succeed.

This role sits at the forefront of building ServiceNow’s Identity & Security GTM, offering Solution Consultants the opportunity to drive impact, establish best practices, and help define what “great” looks like as the business scales.

Key Responsibilities:

• Customer Engagement & Solution Design:
  Partner with Sales to lead discovery, solution design, and technical validation for Identity & Security use cases. Engage with customer security, identity, IT, and risk stakeholders to understand requirements, challenges, and success criteria. Design and position solutions that address identity governance, access control, risk reduction, and security automation.
• Demonstrations & Technical Leadership:
  Deliver compelling, value-based demonstrations tailored to customer security and identity priorities. Articulate how identity and security capabilities integrate into broader enterprise workflows and platforms. Serve as a technical authority during evaluations, proof-of-concepts, and competitive situations.
• Value & Outcome Positioning:
  Translate identity and security capabilities into business outcomes such as reduced risk, improved compliance, and operational efficiency. Support executive-level conversations by framing security and identity initiatives in terms of business impact and resilience. Partner with Sales to develop solution narratives that align to customer priorities and buying personas.
• Deal Support & Execution:
  Support complex sales cycles from early discovery through close, ensuring technical accuracy and customer alignment. Identify and mitigate technical or solution-related risks during the sales process. Collaborate with internal teams to ensure solutions are feasible, scalable, and aligned to product capabilities.
• Continuous Learning & Collaboration:
  Stay current on identity, security, and regulatory trends to inform customer conversations. Share field insights and best practices with peers and leadership. Partner with Product, Enablement, and Marketing teams to provide feedback from the field. Participate in a sales-driven, high-accountability culture centered on continuous skill development in a rapidly evolving security market.

Required Qualifications:

• 5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales, or a related technical role
• Track record of strong performance in prior SC roles — expect to demonstrate consistent contribution to technical wins and deal outcomes.
• Genuinely curious and proactive in adopting AI and emerging sales support technologies to enhance customer engagements, solution design, and deal execution.
• Strong understanding of identity and security concepts, including identity governance, access management, and risk
• Ability to quickly learn new technologies, demonstrate their capabilities, and connect them to impactful customer business challenges.
• Experience supporting enterprise-level complex sales cycles
• Ability to communicate effectively with both technical and business stakeholders
• Strong presentation and storytelling skills — able to paint the art of the possible and align solutions to customer priorities.
• Willingness to travel as required (typically 25–50%)

Preferred Qualifications:

• Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations platforms
• Background in enterprise SaaS or platform-based solutions
• Familiarity with compliance and regulatory considerations impacting identity and security programs

Job Description

What You Get to Do in This Role

• Develop and execute a comprehensive territory plan to generate a robust pipeline of new and expansion opportunities within your assigned region.
• Proactively build your own opportunities, leveraging existing relationships, and identifying new prospects aligned with our ideal customer profile.
• Demonstrate exceptional discovery and qualification skills to accurately identify customer pain points and opportunities.
• Apply deep market expertise in core security focus areas (Identity, SecOps, Data Security, Cloud Security, Application Security) to educate prospective customers on the platform’s business impact.
• Collaborate closely with Account Executives and Solution Consultants to develop compelling, tailored solutions that deliver clear business value.
• Support territory strategy and planning to improve vertical understanding, account use case targeting, and execution.
• Establish, develop, and maintain positive customer and partner relationships to drive both new business and expansion opportunities.
• Integrate partners, channels, and alliances into the sales process to increase deal velocity and size.
• Present to senior executives both in the field and virtually, supporting marketing events, executive briefings, conferences, and trade shows.
• Coach, share best practices, and enable internal sales teams with foundational specialty solution area knowledge.

Qualifications

Qualifications

• 5+ years of proven success in direct field sales, focusing on acquiring new enterprise clients in Security and Identity domains.
• Demonstrated history of delivering results above plan, with consistent quota attainment and a record of driving sustained business growth.
• Recent success closing significant sized deals in Identity & Access Management (IGA/PAM), SecOps, Data Security, Cloud Security, or Application Security.
• Broad security domain expertise, with experience selling across identity, data security, cloud security, sec ops, or compliance.
• Strong executive presence and polish, with excellent listening and presentation skills.
• Ability to adapt to high-growth, fast-changing environments.
• Demonstrated success in growth-phase environments, with a genuine passion for building from the ground up—energized by shaping what’s next and collaborating on playbooks that enable the team to succeed.
• Genuinely curious and proactive in adopting AI and emerging technologies; able to model and assist the team on using new tools to enhance customer engagements, decision making, problem solving, and deal velocity.
• Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations solutions with a background in enterprise SaaS or platform-based security solutions.
• Exceptional track record as an Account Executive or quota-carrying sales role in enterprise software.
• Willingness to travel as required (typically 25–50%).Job Description
• What You Get to Do in This Role
• Develop and execute a comprehensive territory plan to generate a robust pipeline of new and expansion opportunities within your assigned region.
• Proactively build your own opportunities, leveraging existing relationships, and identifying new prospects aligned with our ideal customer profile.
• Demonstrate exceptional discovery and qualification skills to accurately identify customer pain points and opportunities.
• Apply deep market expertise in core security focus areas (Identity, SecOps, Data Security, Cloud Security, Application Security) to educate prospective customers on the platform’s business impact.
• Collaborate closely with Account Executives and Solution Consultants to develop compelling, tailored solutions that deliver clear business value.
• Support territory strategy and planning to improve vertical understanding, account use case targeting, and execution.
• Establish, develop, and maintain positive customer and partner relationships to drive both new business and expansion opportunities.
• Integrate partners, channels, and alliances into the sales process to increase deal velocity and size.
• Present to senior executives both in the field and virtually, supporting marketing events, executive briefings, conferences, and trade shows.
• Coach, share best practices, and enable internal sales teams with foundational specialty solution area knowledge.
• Qualifications
• Qualifications
• 5+ years of proven success in direct field sales, focusing on acquiring new enterprise clients in Security and Identity domains.
• Demonstrated history of delivering results above plan, with consistent quota attainment and a record of driving sustained business growth.
• Recent success closing significant sized deals in Identity & Access Management (IGA/PAM), SecOps, Data Security, Cloud Security, or Application Security.
• Broad security domain expertise, with experience selling across identity, data security, cloud security, sec ops, or compliance.
• Strong executive presence and polish, with excellent listening and presentation skills.
• Ability to adapt to high-growth, fast-changing environments.
• Demonstrated success in growth-phase environments, with a genuine passion for building from the ground up—energized by shaping what’s next and collaborating on playbooks that enable the team to succeed.
• Genuinely curious and proactive in adopting AI and emerging technologies; able to model and assist the team on using new tools to enhance customer engagements, decision making, problem solving, and deal velocity.
• Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations solutions with a background in enterprise SaaS or platform-based security solutions.
• Exceptional track record as an Account Executive or quota-carrying sales role in enterprise software.
• Willingness to travel as required (typically 25–50%).

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

下記が採用しているチームの概要となります

Technology Service Management / Employee & Customer Management (TSM/ECM)

ServiceNowプラットフォーム上で動作するアプリケーション層（ITSM等）の問題を解決します。

Javascript,SQL（クエリ）の知識が必要。Javaの知識やアプリケーションのデバッグ経験があるとプラス

About the Role

 In this role, you will partner cross-functionally with Product, Marketing, Sales, Enablement, Operations, and Customer Success teams to ensure our portfolio of innovations is launched, adopted, and activated effectively.

You will own the orchestration of go-to-market readiness and product activation strategies for a portfolio of offerings ensuring internal teams are equipped, customers are excited, and adoption is accelerated.

Key Responsibilities

GTM Strategy & Planning:
Lead end-to-end GTM planning for new product releases and major solution enhancements. Align plans with Sales, Marketing, Product, and Enablement to ensure a cohesive launch strategy.

Product Activation:
Build and execute programs to accelerate internal and external product adoption across regions, personas, and industries. Ensure teams understand the value, use cases, and positioning of each solution.

Cross-Functional Orchestration:
Serve as the connective tissue between Product, Sales, Marketing, and Enablement—driving alignment, accountability, and integrated delivery across multiple stakeholders.

Sales Readiness & Enablement:
Partner with Enablement to ensure field-facing teams are equipped with the right messaging, content, and tools. Define success measures and readiness KPIs.

Internal Communications:
Develop clear, concise narratives for leadership, internal stakeholders, and field teams translating complex product or strategy updates into actionable, audience-specific communications.

Measurement & Insights:
Track and analyze GTM activation and readiness metrics. Provide reporting and insights to optimize performance and inform leadership.