Total 7 job vacancies by GoTymeX

Title: Director of Product: Growth and Customer Engagement

Location:

Primary office location: Ho Chi Minh City, Vietnam. Open to APAC-based candidates

Terms:

Permanent – Full time

Function:

GoTymeX Product

Reporting line:

Head of Product

Director of Product: Growth and Customer Engagement

Who We Are:

We are building and operating multi-country digital banks across emerging markets in Southeast Asia and Sub-Saharan Africa. Our mission is to transform financial services through technology — creating seamless, secure products that change how millions of people interact with money.

Today, our products interact with more than 20 million customers across GoTyme Bank South Africa and GoTyme Bank Philippines. To put that into context, that’s more than a third of all bankable South Africans onboarded since launching in 2019, and a fifth of all bankable Filipinos have joined us within just 3 years of operations.

Our Directors of Product are the senior leaders who define our product-led vision and bring it to life. They don't just manage roadmaps — they drive customer and business objectives by launching and directing product growth, govern cross-market portfolios, and make the architectural and commercial decisions that determine how our products scale across geographies.

You will bring deep conviction that growth, personalisation and loyalty are not downstream functions that react to product decisions — they are core to the product experience itself and must be structurally tethered to it.

About the Role

This is a senior product leadership role responsible for the Growth and Customer Engagement portfolio — one of the most cross-cutting and strategically complex portfolios in the organisation.

The Director of Product owns the portfolio-level strategy, operating model, and delivery governance across all three pods. This is not a single-product role — it is a portfolio leadership role that requires balancing competing priorities across multiple countries, entities, and partner relationships simultaneously.

The portfolio comprises of our products for Insights, Analytics & Personalisation — behavioural analytics, customer-facing AI/ML-driven personalisation, experimentation frameworks; Lifecycle & Notifications — customer lifecycle management, communication orchestration, notification engine logic, and the martech platform that underpins customer engagement across all products and entities; and Loyalty & Rewards — loyalty programme design, gamification, rewards engine architecture, and third-party loyalty platform integration with external strategic partners.

What makes this role distinct:

• Hands-on Product Management in a rapidly growing domain: You will lead a team of Product Managers, UX experts, Business Analysts, Data Scientists, Marketing specialists and Growth Engineers to define and execute our product-led-growth strategies, impacting millions of customers on a daily basis.
• Multi-market, multi-entity complexity: You will lead a portfolio that serves markets at fundamentally different stages of maturity — from scaling and optimisation in one geography to greenfield build and launch in another — each with distinct growth missions, regulatory contexts, organisational structures and strategic partnerships.
• Platform and vendor ownership: You own the commercial and architectural decisions for the portfolio's core platforms — including the engagement/martech stack, loyalty engine, and analytics tooling. This includes vendor evaluation, contract negotiation, build/buy decisions, and multi-instance architecture choices with real commercial and technical trade-offs.
• AI as a portfolio imperative: The portfolio's north star is built around an AI-driven personalisation and experimentation vision. You will lead the integration of AI/ML capabilities into our customer-facing products, not as an innovation sidecar but as the core operating thesis.
• Operating model is key: The central challenge is designing and iterating the structural relationship between Product, Growth, Enablement, and in-country teams. You will make deliberate choices about embedded vs. centralised models, federation vs. central control of lifecycle orchestration, and how platform teams and country execution teams collaborate as markets mature.

Your Mission

• Own the strategy, health, and evolution of the Growth and Customer Engagement portfolio as a key member of the product leadership team
• Push the boundaries of product-led-growth — defining and executing performance strategies to grow our business and improve our customers' banking experience
• Design and continuously improve the multi-market operating model — defining how platform capabilities built centrally are activated, adapted, and governed in each country
• Lead the portfolio's AI and data strategy — ensuring personalisation, experimentation, and behavioural insights are embedded into every product surface, not bolted on as afterthoughts
• Govern the portfolio's external partnerships and vendor relationships at a commercial and architectural level — including joint programme delivery with strategic financial services partners
• Bring domain authority in growth, martech, loyalty, or customer engagement — and use it to make decisions that move faster than consensus

Your Responsibilities

Product strategy leadership

• Drive the experimentation culture and growth loops — framework design, customer-facing product performance, tooling decisions, and the operating rhythm that turns hypotheses into validated learnings at pace
• Define and own the portfolio vision, ensuring strategic coherence across pods that serve markets with different growth missions and maturity levels
• Own the portfolio's contribution to Group-level OKRs and translate these into pod-level outcomes
• Lead the integration of the portfolio's data science and AI/ML team into product delivery — ensuring models, experiments, and insights translate into shipped product changes

Delivery leadership

• Lead and mentor the next generation of Product Managers and teams — providing strategic direction, removing blockers, and holding the bar on product quality and delivery rigour
• Run portfolio-level governance — sprint reviews, pod health checks, dependency management, and escalation to the Chief Product Officer when needed
• Manage portfolio-level resourcing — including headcount planning, attrition risk, leave cover, and onboarding of new team members (including data science and AI/ML hires)
• Ensure delivery excellence across pods — by leading the operating rhythm, standards, and accountability structures that let pods move fast with confidence

Cross-Functional Leadership

• Partner with Engineering leadership to make decisions about technical direction, architecture, and platform evolution — as a peer, not a requester
• Work with UX Research and Design to identify product and segment-based growth opportunities grounded in customer evidence
• Collaborate with Risk, Compliance, Legal, and Finance stakeholders to navigate regulatory and commercial constraints — particularly in multi-jurisdiction contexts
• Contribute to the evolution of the broader product function — including team building, Ways of Working, recruitment processes, and performance management frameworks
• Lead quarterly strategic planning for the portfolio — including roadmap prioritisation, capacity allocation across pods, and trade-off decisions when resources are constrained

Partnership & Vendor Governance

• Own vendor strategy for the portfolio's platform stack — engagement/martech platform, loyalty engine, analytics tooling — including commercial negotiation, architectural decisions (e.g., single vs. multi-instance), and contract review
• Make build/buy/partner decisions with clear commercial and technical rationale, and manage the implications through to deliver

Your Skills and Experience

Required:

• 8+ years in product management, with at least 3 years in a managerial role leading a portfolio of multiple product teams (not a single product or squad)
• Proven experience in multi-market or multi-entity product leadership — you have navigated the complexity of serving different geographies with different needs from a shared platform capability
• Deep domain expertise in growth, engagement, lifecycle, loyalty, or personalisation — you have built and scaled at least one of these functions, not just contributed to it
• Platform and vendor management experience — you have owned commercial relationships with martech, engagement, or loyalty platform vendors, including contract negotiation and architectural trade-offs
• Data and analytics leadership — you have managed or closely partnered with data science / analytics teams and can govern metric definitions, experimentation frameworks, and reporting across organisational boundaries
• External partnership experience — you have co-managed a strategic partnership or joint programme with a large external organisation at a senior level
• Strong people leadership — you have built, mentored, and retained product teams through ambiguity, attrition, and growth

Preferred:

• Background in fintech, digital banking, or financial services — with an understanding of regulated product environments
• Experience working within or alongside martech, personalisation platforms and loyalty engines at an architectural level
• Experience with AI/ML product integration — not as a technologist, but as a product leader who knows how to direct AI capabilities toward customer outcomes
• Familiarity with multi-country operating models in emerging markets — particularly Southeast Asia or Sub-Saharan Africa
• Comfort operating in a high-growth, high-ambiguity environment where the operating model itself is still being shaped

Top 5 Reasons to Join

1. Shape the growth model for a multi-country digital banking group at scale — not just optimise conversion funnels, but design the operating system that connects product, data, and customer engagement across geographies
2. Own the AI-personalisation frontier — lead a portfolio where AI/ML engineers, data scientists, and Product Managers work together to build the next generation of customer understanding and behavioural intelligence
3. Lead through complexity, not simplicity — if you thrive in environments where markets are at different maturity stages, partners have competing priorities, and the operating model itself is a product to be iterated, this is your role
4. Build and mentor a product leadership cohort — develop the next generation of Product Managers across a portfolio with real scope, real ambiguity, and real impact on financial inclusion in emerging markets.
5. Competitive package with comprehensive benefits, international exposure, and professional development including conferences, technical seminars, and cross-market working trips.

Besides the tangible benefits, we promise you the opportunity to:

• Work with a best-in-class product community who are actively evolving how multi-country Product Management works — including AI-augmented delivery, cross-market operating model design, and platform governance at scale
• Explore a career path that will stretch your capabilities as a portfolio leader — across markets, partners, and product domains that few organisations can offer in combination
• Operate at the frontier of digital banking in emerging markets — where the products you build directly expand financial access for millions of underserved customers

• Job Title: GenAI Product Owner
• Department: GoTymeX
• Reporting Manager: Andrew Pfaff
• EE Level of Role: Professionally Qualified & Experienced Specialists/Mid-Management

Overall Purpose of the Role: GoTyme is a multi-country digital bank serving over 20 million customers across South Africa, the Philippines, and Vietnam. We built from the ground up with no legacy systems — and we’re scaling fast. AI is central to how we operate. Our dedicated AI & Automation team is actively shipping GenAI products into production across Customer Service, FinCrime, KYC, Operations, Marketing, and the product development lifecycle — as well as more experimental bets. This role sits at the heart of that effort.

Why join us: This is a high-visibility team working on problems that directly impact the business. You’ll sit at the intersection of AI and banking — and the AI & Automation team is central to GoTyme’s strategy. You’ll build experience quickly. We ship often and learn as we go. The field is evolving and so is the role — there’s real room to shape what this function becomes as we grow. If you want to be close to the work, not buried in process, this is that kind of environment.

About the role: We’re looking for a GenAI Product Owner to join our AI & Automation team. You’ll own the product lifecycle for GenAI and AI Agent solutions across the bank—from early experiments through to production deployment. You’ll report to the Pod Lead for AI & Automation and work alongside a team of roughly 30 engineers, data scientists, and product people. This isn’t a role where you’ll watch AI from the sidelines. You’ll be hands-on: shaping what we build, working closely with AI engineers, and shipping products that make a real difference for our customers and colleagues. We work in two tracks. Track one is experimentation—rapid PoCs to validate whether an idea is worth building. Track two is production—taking proven concepts and shipping them properly. You’ll work across both, which means you need to be as comfortable killing a project in week two as you are grinding through edge cases in month four.

What we’re looking for:

• A minimum of 3 years’ professional experience, with at least 1 year in a product owner or similar product role

• Comfortable with ambiguity — early-stage AI work means learning as you go

• Strong communication skills: you can translate between technical teams and business stakeholders

• A bias toward shipping over perfecting

What you’ll bring:

AI product sense

• You understand that AI products are probabilistic—you can set success criteria for things that won’t be 100% right

• You think about failure modes, edge cases, and user trust as first-class concerns

• You have strong opinions on prioritisation: what to build now, what to defer, what to kill

• You care whether users understand what the AI can and can’t do AI technical literacy

AI technical literacy

• You’re familiar with core concepts: prompt engineering, RAG, LLM evaluation, agentic frameworks, and the ML lifecycle

• You can hold your own in architecture discussions—you don’t need to build, but you need to reason about build decisions • You stay current — this field moves fast and you’re keeping up

Nice to have

• You’ve shipped AI products to real users (not just internal demos)

• Experience in financial services or fintech

• You’ve worked at a startup or scale-up and know what that pace feels like

• Familiarity with responsible AI practices in regulated environments

• Meal and parking allowance are covered by the company
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) – we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company’s events (team building, coffee run, blue card…)
• Work-life balance 40-hr per week from Mon to Fri

Are you ready to take your career up a level? We are seeking a Web Application Penetration Tester - Automation Engineer with exceptional security testing expertise, strong automation and programming skills, and proven ability to scale application security assessments through innovative tooling and automation.

The selected candidate will be responsible for (a) conducting advanced security testing for our banking applications (b) reviewing and providing security feedback during application design phase (c) building automation frameworks to scale penetration testing operations and accelerate vulnerability discovery across our application portfolio.

Responsibilities

Security Testing & Assessment

• Conduct advanced manual application penetration tests on web applications, mobile applications, and APIs.
• Participate in source code reviews, and testing of new application security features and controls across products
• Validate and champion secure development practices for software engineers
• Research and make recommendations to the development team regarding security standards
• Advancing your personal knowledge of information security to stay on the bleeding edge.

Security Automation & Scaling

• Build tools and internal applications to discover, evaluate and mitigate security vulnerabilities during development and in production at scale
• Automate security penetration testing processes, exploits and test cases to enable rapid, repeatable assessments across multiple applications/features
• Develop frameworks and scripts to accelerate common penetration testing workflows and reduce manual effort
• Create automated vulnerability validation and verification tools
• Build integrations between security testing tools and development/deployment pipelines
• Design and implement solutions for continuous security testing in production environments
• Develop custom security scanning and analysis tools tailored to banking application architectures

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Information Security, or related field and/or 3+ years of equivalent work experience required.
• Knowledge of the methods, processes, and procedures to execute penetration testing.
• Strong programming and scripting abilities (Python, Java, or similar) for security tool development
• Hands-on experience building security automation tools from concept to production deployment
• Solid understanding of web application development.
• Experience reviewing source code (Java, Python) and Mobile applications (Native, KMM)
• Experience in cloud security (AWS).
• Knowledge of web & mobile application security principles with significant understanding of application security topics such as OWASP Top 10 and authentication infrastructure (SAML, OAUTH).
• Experience in the Security planning, coordinating, executing, and reporting of tasks.
• Good communication skills with an ability to explain complex technical issues to non-technical business users.
• Holders of security related certifications like GWAPT/ OSWE, etc. will be an advantage.

• Meal and parking allowance are covered by the company
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) – we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company’s events (team building, coffee run, blue card…)
• Work-life balance 40-hr per week from Mon to Fri

About our Team:

Our team is responsible for creating a brand of new digital financial platforms and apps that are highly reliable and scalable using modern engineering practices. You will be joining a project which talented software engineers in our Digital Bank Build team who is responsible for designing, building, and maintaining the new digital banking platform and the customer channels. As part of the team, you will be responsible for implementing software features, involve in technical designs, and writing tests to ensure the high-quality delivery of the product. The teams operate in Scrum and DevOps models.

We’re looking for top engineers out there! During the interview process, we will test your coding and design skills to assess your experience and depth of knowledge. Don’t worry our interview process will be fun!

Responsibilities:

• As a Java backend engineer, you will be working within a specific problem where you will design, develop, and deploy backend services with a focus on scalability, high availability, and low latency.
• Drive the efficient delivery of change through analysis, definition, and documentation of requirements whilst identifying potential solutions using agile delivery frameworks.
• Solve complex technical and business problems and learn new technology and frameworks.
• Be part of a team that will take full responsibility for the features you own.
• Design, develop, test, deploy, monitor, and improve, you are responsible for the full life-cycle of your product – build it, own it.

You will be a perfect match if your profile ticks some below items:

Must-have:

• A pragmatic mindset.
• Outstanding problem-solving ability, eagerness to learn, and curiosity.
• A few years of software development experience with one or more general-purpose programming languages.
• Strong database and schema design for large-scale applications.
• Adaptable attitude and personality that is ready for continuous change.
• Collaboration and culture fit in the Agile experience will be an advantage.
• Good English skills.

Nice to have:

• Experience in developing distributed systems on top of micro-services architecture, event-driven architecture using Java, Spring and Spring boot, Kafka, Redis, etc. is a big plus
• Experience in AWS, Ansible, Packer, Docker, Rancher, and K8s is a big plus
• Experienced in automated testing frameworks is a plus
• Good English listening and speaking is a big plus
• Experience working in the banking and the financial domain is a plus

• Meal and parking allowance are covered by the company.

• Full benefits and salary rank during probation.
• Insurances such as Vietnamese labor law and premium health care for you and your family.
• Learning and Development: Access to SMART goals, technical seminars, conferences, career talks, and overseas training to accelerate your career advancement and ensure continuous growth..
• Values-driven, international working environment and agile culture.
• Overseas travel opportunities for training and working related.
• Internal Hackathons and company’s events (team building, coffee run, blue card…)
• 13th-month salary and performance bonus.
• 15-day annual + 3-day sick leave per year from the company.
• Work-life balance 40-hr per week from Mon to Fri.

ABOUT THE JOB 

We are looking for a detail-oriented and proactive HR member to join our growing People team. This role is well-suited for a junior-to-mid-level professional with hands-on experience in HR operations, payroll support, and employee lifecycle administration. You will play a key role in keeping our people processes running smoothly, maintaining data accuracy ccross our HR systems and ensuring full compliance with Vietnamese labor law and internal governance standards. If you take pride in getting the details right and thrive in a fast-moving, international fintech environment, we'd love to hear from you. 

JOB DESCRIPTION 

On/Off-boarding Process Control 

• Support the end-to-end employee lifecycle administration, including onboarding, internal transfers, and offboarding processes. 

• Collect, verify, scan, and file required employee documents in compliance with the company's due diligence requirements. 

• Register and terminate benefits in kind (e.g., private insurance) for new hires and leavers in a timely manner. 

HR Information System 

• Maintain accurate and up-to-date employee data in the HRIS (HiBob), ensuring all records - including personal details, job information, compensation, and contract type - are complete, compliant with internal policies, and audit-ready at all times. 

• Manage organizational structure data in the system, including reporting lines, approval matrices, cost center assignments, and headcount updates following any restructuring or role changes. 

• Perform regular data audits to identify and correct inconsistencies, duplicate records, or missing fields across employee profiles. 

• Support the configuration and ongoing maintenance of automated HR workflows in HiBob (onboarding, offboarding, performance reviews, leave management, and overtime requests) to ensure a seamless employee experience. 

• Generate ad hoc and scheduled system reports to support HR analytics, audits, and management decision-making. 

Payroll & Tax Management 

• Provide high quality support for the payroll function, covering both local staff and expatriate secondees. 

• Consolidate monthly payroll changes (new joiners, leavers, promotions, salary adjustments) and submit to the payroll vendor for processing. 

• Consolidate monthly attendance records; compile and verify overtime hours submitted by employees 

• Supply income and benefit data for items not processed through regular payroll (e.g., allowances in kind) to the payroll vendor. 

• Support Social Insurance claim submissions for sick leave and maternity leave cases. 

• Manage Social, Health & Unemployment Insurance (SHUI) reporting, claims (sick leave and maternity), and monthly reconciliations. 

• Support monthly PIT declaration and annual PIT finalization filling. 

• Review payroll and Personal Income Tax (PIT) reports from the vendor; identify discrepancies and notify the vendor for correction. 

Policy/Procedure & Governance Benefit Implementation  

• Understanding and implementing all policies in the Employee Handbook/Internal Regulations/Code of Conduct. 

• Monitor and communicate updates to labor law regulations, decrees, and articles relevant to HR operations. 

• Support the development and rollout of new HR practices, programs, and policies aligned with organizational needs. 

• Advise employees on internal HR policies and procedures. 

• Maintain consistent, up-to-date HR process documentation and ensure its proper utilization across the team 

• Produce and maintain documentation artifacts for HR audits and governance reviews. 

• Coordinate with the TA team and hiring managers to ensure smooth recruitment administration, including issuing offer letters, processing employment contracts, and verifying eligibility to work. 

• Conduct employee due diligence checks in line with Group policy. 

 Reporting & General Responsibilities  

• Coordinate the annual health check-up program, including scoping requirements, obtaining vendor quotations, and supporting rollout. 

• Prepare monthly, bi-annual, and annual statutory reports for Government submission. 

• Generate monthly HR reports for management (e.g., CEO report, payroll summary, diversity metrics). 

• Partner with the Engagement team to ensure effective communication of process changes across client groups. 

• Support employee benefits administration in coordination with relevant vendors (e.g., laptop awards, engagement programs). 

• Manage visa and work permit processes for expatriate staff relocating to Vietnam. 

• Take on cross-functional responsibilities as they arise and provide general support to the Head as required. 

• Minimum 2 years of hands-on experience in HR operations, with solid exposure to payroll processing and statutory compliance. 

• Working knowledge of the Vietnam Labor Code and related regulations. 

• Strong numerical and analytical skills with high attention to detail. 

• Adaptable, proactive, and comfortable working with modern collaboration tools (e.g., Confluence, Slack, HiBob) and AI in day-to-day work. 

• Excellent organizational skills with the ability to manage multiple strict deadlines simultaneously. 

• Prior experience with HRIS platforms (e.g., HiBob or equivalent) and external payroll vendors. 

• Background in multinational or fast-growing companies preferred. 

• Strong interpersonal and communication skills; ability to work cross-functionally with multiple stakeholders. 

• High integrity and discretion in handling sensitive and confidential employee information. 

• Accountable, self-driven, and reliable in delivering assigned tasks on time. 

• Meal and parking allowance are covered by the company. 

• Full salary and benefits apply from day one of probation. 

• Social insurance as required by Vietnamese labor law, plus premium healthcare for you and your family - no seniority requirement. 

• Annual Company Health Checkup. 

• Performance bonus. 

• 13th month salary pro-rata. 

• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave. 

• SMART goals and clear career opportunities (technical seminar, conference, and career talk) – we focus on your development. 

• Values-driven, international workplace with an agile culture that encourages innovation and collaboration. 

• Internal company’s events (team building, company trips, happy hour, etc.) 

We are looking for an HR Intern to join our People & Culture team. This role will give you hands-on experience in HR operations, payroll support, and employee engagement activities. You will work closely with the team to learn and support daily HR tasks. 

Key Responsibilities

• Support onboarding and offboarding (prepare documents, collect employee information). 

• Help update and maintain employee records in the HR system (HiBob). 

• Assist with attendance, leave, and overtime data for payroll preparation. 

• Prepare simple HR reports and support data entry/clean-up. 

• Help organize HR events and activities (health check-up, company trip, team events). 

• Provide general admin support to the HR team. 

Requirements 

• University student or recent graduate in Human Resources, Business, or related field. 
• Strong interest in HR and people operations. 
• Basic computer skills (Excel, Word, Google tools). 
• Organized, detail-oriented, and willing to learn. 
• Good communication skills and ability to work in a team. 
• Trustworthy and able to handle confidential information. 

• Internship allowance
• Practical HR experience in an international company. 
• Mentorship and training from experienced HR professionals. 
• Opportunity to work with modern HR systems and tools. 
• Fun and supportive working environment. 

We're seeking an AI Engineer with strong academic foundations and deep technical expertise who excels at translating research into production banking systems. This role is 80% focused on engineering excellence—deploying models, optimizing infrastructure, ensuring reliability, and solving real-world implementation challenges—and 20% on staying current with cutting-edge AI research and emerging technologies. You'll bridge the gap between state-of-the-art AI research and scalable production systems in the financial services sector.

Job Responsibilities

• AI Engineering & Deployment (80%)
• Design, build, and deploy production-ready AI/ML systems on AWS with focus on reliability, scalability, and performance for banking applications
• Implement and maintain MLOps pipelines using AWS services (SageMaker, Bedrock, Lambda, Step Functions) including model versioning, monitoring, and automated retraining workflows
• Build and optimize AI solutions using AWS Bedrock, OpenAI API, and Gemini API combining with Model Context Protocol (MCP), Agent-to-Agent (A2A) protocol for various banking use cases
• Design and implement prompt engineering frameworks and prompt management systems for LLM-based applications
• Develop graph analysis solutions for fraud detection, customer relationship mapping, and network analysis in banking contexts
• Debug and troubleshoot production AI systems, identifying and resolving issues in model performance, data pipelines, and AWS infrastructure
• Build and maintain AIOps practices including automated monitoring, alerting, and incident response for AI systems on AWS Optimize model serving infrastructure for latency, throughput, and cost-efficiency using AWS services
• Implement robust data pipelines using AWS Glue, Kinesis, and related services for training and inference Collaborate with software engineering and risk teams to integrate AI capabilities into banking products and services
• Ensure compliance with banking regulations and security standards in all AI deployments Monitor model performance in production and implement drift detection and retraining strategies
• AI Research & Innovation (20%)
• Stay current with latest AI research papers and breakthroughs, evaluating applicability to banking and financial services
• Research and prototype emerging AI architectures and techniques for financial use cases
• Evaluate new paradigms in model training, inference optimization, and architectural innovations
• Share knowledge through technical discussions, paper reviews, and internal research presentations
• Identify opportunities to apply cutting-edge research to improve fraud detection, customer service, risk assessment, and other banking operations

Education & Research Background

• Master's or PhD in Computer Science, AI/ML, Mathematics, Statistics, or related field with focus on machine learning, deep learning, or strong publication record or demonstrated deep understanding of AI research (thesis, projects, or contributions to the field)
• Deep theoretical knowledge of modern AI architectures and training methodologies

Technical Expertise (AI Landscape)

• Deep understanding of transformer architectures and attention mechanisms
• Strong knowledge of large language models (LLMs), multimodal models, and their architectural evolution
• Familiarity with current research trends including Agentic AI systems
• Retrieval-augmented generation (RAG) for banking context integration
• Test-time compute scaling and inference optimization
• Multimodal learning (document understanding, vision-language models)
• Long-term and short

Experience integrating and managing external AI APIs:

• OpenAI API (GPT models, embeddings, fine-tuning)
• Gemini API (Google's multimodal models)
• Expertise in prompt engineering, prompt management, and LLM-powered Agents orchestration frameworks
• Strong knowledge of graph databases and graph analysis techniques: AWS Neptune or similar graph databases Graph algorithms for fraud detection and network analysis Knowledge graph construction and reasoning

Engineering Skills

• Strong programming skills in Python and experience with ML frameworks (PyTorch, TensorFlow)
• Hands-on experience with MLOps tools (MLflow, Weights & Biases, Airflow)
• Experience with containerization and orchestration (Docker, ECS, EKS)
• Strong understanding of distributed training and GPU optimization on AWS Experience with CI/CD pipelines using AWS CodePipeline or similar
• Ability to debug complex distributed systems and data pipelines
• Strong software engineering principles and version control (Git)

Additional Experience:

• Banking and Finance: Experience in the banking or finance industry is a plus.

• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• Meal and parking allowance are covered by the company.
• Full benefits and salary rank during probation.
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) - we focus on your development.
• Values-driven, international working environment, and agile culture.
• Overseas travel opportunities for training and working related.
• Internal Hackathons and company's events (team building, coffee run, blue card...)
• Work-life balance 40-hr per week from Mon to Fri.