Total 540 Quality Assurance / Control job vacancies

Responsibilities:

• To manage and oversee all activities related to Quality Assurance and Quality Control.
• In-charge of Document Control Center (DCC)- ensuring changes in manual, procedures and forms all well updated and distributed & proper upkeep the ISO documents according to retention periods.
• Respond to customer complaint and lead team in problem solving and quality improvement plan between project management, Production & Warehouse and customer.
• Review and support of sample Inspection and perform QA job periodically to ensure good quality control.
• Perform analysis on products and identify root cause, suggest solutions, investigate product quality in order to make improvements to achieve better customer satisfaction.
• Manage and oversee the calibration of measuring and testing equipment, ensuring accuracy and compliance with standards.
• Identify key KPIs for product quality.
• Prepare and present reports and metrics to Management.
• Attend to ad-hoc task and be a team player.

Requirements:

• Bachelor’s Degree/Diploma in Engineering (Mechanical, Manufacturing or equivalent)
• Minimum 1 year of experience in QA/QC role
• Able to work and communicate effectively with all levels and proactive.
• Good attendance, willingness to learn, meticulous, diligent, honest and self-discipline.
•  Familiar with ISO9001 Standards

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Read blueprints and instructions to comprehend the quality expectations for the product and supplies.
• Approve or reject raw materials with respect to quality standards and record supplier performance.
• Choose output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications etc.).
• Utilise automated systems to perform complex testing procedures.
• Manage records of testing, information and various metrics such as number of defective products per day etc.
• Oversee procedures of the entire production cycle to ensure they are efficient and comply with safety standards.
• Monitor the use of equipment to ensure it is safe and well-maintained and discard any that doesn't meet requirements.
• Document and submit reports to the quality manager.

Requirements:

• Proven experience as quality inspector or relevant role.
• A sharp eye for detail and a results-driven approach.
• Responsible and trustworthy.
• Experienced with quality testing machines and systems.
• Thorough knowledge of quality control standards and testing methodologies.
• Certification of quality control is a strong advantage (ISO 9000 etc.).
• Working knowledge of MS Office.
• Minimum SPM/O level or equivalent; Further qualifications will be a plus.

Perks & Benefits

• Medical insurance

**Role: QC Cum Halal Executive - Food Manufacturing**

**Responsibilities:**

- Conduct quality inspections and testing of raw materials, in-process, and finished products to ensure compliance with company standards and regulatory requirements.

- Implement and monitor quality control procedures, including Halal certification requirements.

- Maintain detailed documentation of quality tests, inspection reports, and non-conformance reports.

- Ensure all products meet Halal standards and coordinate with Halal certification bodies for audits and certifications.

- Identify, investigate, and resolve quality issues or product non-conformities.

- Collaborate with production, procurement, and R&D teams to maintain quality standards and improve processes.

- Conduct regular training and awareness sessions on quality protocols and Halal standards for staff.

- Monitor and ensure compliance with food safety regulations and industry standards such as HACCP, GMP, and ISO.

- Manage and update quality control records and certification documentation for Halal compliance.

- Support internal and external audits related to quality and Halal certification.

**Objectives:**

- Ensure all products consistently meet quality and Halal standards.

- Achieve and maintain Halal certification status with minimal non-compliance issues.

- Reduce product rejection rates through improved quality control measures.

- Foster a culture of quality and Halal awareness within the organization.

- Support the company's reputation for quality and Halal integrity in the marketplace.

**Required Skills:**

- Strong knowledge of food safety standards (HACCP, GMP, ISO) and Halal certification processes.

- Excellent attention to detail and analytical skills.

- Good understanding of quality testing methods and laboratory procedures.

- Effective communication and interpersonal skills for cross-department collaboration.

- Ability to interpret regulatory requirements and apply them practically.

- Problem-solving skills and the ability to handle non-conformities effectively.

- Proficiency in documentation, report writing, and record management.

- Relevant educational background in Food Technology, Food Science, Microbiology, or related fields.

- Prior experience in quality control or assurance within the food manufacturing industry, especially with Halal certification, is preferred.

Internal Promotion,Bonus,Salary Increment and Reward

Job Description:

• Carry out building survey works especially on Building Structural, architectural, M&E inspections on the conditions and defect.

• Assist and monitor to ensure smooth operation of site activities and carrying out in accordance to the schedule and specification required.

• Ensure proper planning of site works, setting out optimal usage of materials, equipment, machineries and manpower.

• Liaise closely with clients, consultants, sub-contractors, and site personnel.

• Attend project and site meeting and monitoring site progress and datelines.

• Meeting with clients and contractors to oversee progress.

• Producing detailed defect investigation reports and recommendations.

• Identifying defects and advising on remedial works.

• Offering advice on proposed alterations, improvements and extensions.

• Advising on environmental and safety issues.

• Site as-built checking in relation to building control issues.

• Preparing budgets, monitoring and cost control.

• Working on-site and in an office.

• Able to travel to any directed location to perform any project work related when need arises.

Job Requirements:

• Candidate must possess at least a Diploma, Bachelor's Degree, or Master's Degree in Building Surveying, Engineering, Architecture, M&E Services, Interior Design, Building Technology, or related fields, and/or be registered with RISM, RICS, or other relevant professional bodies.
• Have good knowledge and experience in general construction works, defect management and building pathology.
• Preferably experience with at least 2 years working experience specialized in building maintenance or engineering construction industry.
• Computer literate, proficient in Microsoft Offices, AutoCAD and relevant software
• Responsible, committed, and able to work independently with good communication and organizational skills, proficient in Bahasa Melayu & English.
• Must possess driving D license.

Remuneration:

• Salary based on qualifications and experience.
• Candidates from the building industry with relevant technical qualifications and a strong interest in pursuing a career in Building Surveying are encouraged to apply
• Candidates from other professional backgrounds who wish to pursue a career in Building Surveying are also welcome to apply and will be considered as associated partners, with opportunities for exposure and training in Building Surveying services

Contact Person:

Norliyana  (016-227 2520)

Email: cove.liyana@gmail.com

Perks & Benefits

• Commission, KPI Reward, and bonus
• Allowance (Meal, etc.)
• Nearby public transport (LRT Station)
• Monday to friday working hour / WFH Available
• Company trips
• Medical benefit /insurance
• Work visa sponsorship for expatriates
• Personal leave

Responsibility :

A. Documents Control

1) Assisting in managing quality document control system.

2) Preparing and revising Quality Procedures for process owner.

3) Preparing Document Change Notice.

4) Issuing document with identification of 'Master Copy', 'Controlled Copy', 'Uncontrolled Copy' and 'For

Training Purpose only'.

5) Updating and maintaining Document Master List and Records Master List and controlling the distribution

of documents within the Quality & Regulatory Compliance Management System (QRCMS).

6) Maintaining Master Copy, Controlled Copy and Obsolete documents.

B. Technical Documentation

1) Assisting in composing and maintaining Technical Documentation in accordance with EU MDR 2017/745 requirements.

2) Liaising with OM to obtain latest Technical Documentation periodically.

C. Audits

1) Assisting in planning and coordinating Supplier / OM's periodic evaluation audit.

2) Participating in Internal Audits, Supplier / OM's periodic evaluation audit and External Audit.

3) Compiling and maintaining audit files.

D. Design and Development

1) Communicating with OM to assess the feasibility of new designs or changes in existing designs.

2) Coordinating with cross-functional teams including Sales and Marketing, QA / QC / RA, to align design and development project objective.

3) Preparing design plan and monitoring project timelines.

4) Preparing sample requisition form for design and development (SRD).

5) Organizing review meeting with team members on every design and development stages.

6) Conducting verification and validation on design and development product for compliance.

7) Completing and maintaining design and development files.

E. Artwork Verification

1) Checking, reviewing and verifying labelling of the device packaging to ensure compliance with customer requirement and Applicable Regulatory Requirements.

2) Liaising with supplier / designer / OM for artwork amendment and conversion.

3) Liaising with customer for artwork amendment and approval.

4) Compiling and maintaining Artwork File.

F. Others

1) Participating in Risk Management Team.

2) Assigning GS1 barcode number for new item / changed item.

3) Assigning lot number for legal manufacturer's product.

4) Performing other work related functions as assigned by superior

Perks & Benefits

• Medical insurance
• Personal leave

What we're looking for

• Degree in Food Science, Food Technology, Chemistry, or a related technical discipline
• Minimum 5 years of experience in a quality assurance role, preferably in the food manufacturing industry
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills to work effectively with cross-functional teams
• Knowledge of food safety regulations and quality management systems (e.g. HACCP, ISO 22000)

What you'll be doing

• To supervise the daily operations of the QA laboratory.
• To ensure all QC matters and tests are performed in accordance to the described work instructions
• To verify all QC test records.
• To assist the QA Manager to investigate the root cause of non-conformity in in-coming materials, in-process products and finished products.
• To assist the QA Manager to investigate consumer complaint.
• To assist the QA Manager to carry out research and development work.
• To ensure laboratory equipment are calibrated in accordance to the calibration schedule.
• To assist the QA Manager to evaluate the suitability of raw and packaging material sample from supplier.
• To report any non-conformity in in-comings, in-process products and finished products to QA Manager.
• To participate in internal quality and food safety audits programmes.
• Staying up-to-date with industry regulations and quality standards
• Any other tasks given from time to time by the QA Manager.

1. 2 months contractual bonus
2. Salary increments
3. Medical and Hospitalisation
4. Discounted purchase of company's product.
5. Additional employer's EPF contributions.

Job Description

CT Nexus is looking for a responsible and detail-oriented Food Quality Control Assistant to ensure all food products meet company quality and safety standards.

Key Responsibilities

• Inspect raw materials and finished products to ensure quality standards are met
• Monitor cleanliness and hygiene practices in production areas
• Record quality inspection results and prepare simple reports
• Ensure compliance with food safety regulations and company SOPs
• Identify and report any quality issues or non-conformance
• Assist in maintaining proper storage and handling procedures
• Work closely with production team to improve product quality

Requirements

• Minimum SPM or equivalent
• Basic knowledge of food safety and hygiene
• Good attention to detail and responsibility
• Able to work independently and as a team
• Fresh graduates are encouraged to apply
• Experience in food manufacturing or QC is an advantage
• Requires 1-2 years of relevant experience

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

The Senior Executive (Credit Control) is responsible for overseeing and executing credit management functions to ensure timely collection of rental and related receivables at Mayang Mall, Kuala Terengganu. This role is critical in minimizing credit risk exposure, improving cash flow and maintaining healthy tenant account status. Key focus areas include effective monitoring of accounts receivable, proactive follow-up on outstanding payments, accurate reporting and strict adherence to the company's credit control policies and procedures. The role supports the Finance Department in ensuring financial accuracy and operational efficiency.

Perks & Benefits

• Flexible working hours
• Medical insurance
• Personal leave

高級信貸主管負責監督執行信貸管理職能，以確保瓜拉登嘉樓瑪揚購物中心及時收回租金及相關應收款項。該職位對於最大限度地降低信貸風險敞口、改善現金流和維護良好的租戶帳戶狀況至關重要。主要職責包括有效監控應收帳款、主動跟進未付款項、準確報告以及嚴格遵守公司信貸控制政策和程序。該職位協助財務部門確保財務準確性和營運效率。

福利待遇

• 彈性的工作時間
• 醫療保險
• 個人休假

關於該職位

LD Micro Precision Sdn Bhd 誠聘一位優秀的品質保證主管加入我們在檳城的團隊。作為品質保證主管，您將負責監督我們整個生產營運的品質保證流程，確保我們始終達到最高的品質標準和客戶滿意度。這是一個全職職位，在我們不斷發展的公司中，您將擁有廣闊的職業發展空間。

職責：

• 制定和實施品質控管程序和政策，以識別和解決任何品質問題。
• 負責管理品質保證檢驗員和技術人員團隊，提供指導和支持，以確保高效的品質控制流程。
• 分析品質數據並產生報告，以追蹤關鍵績效指標並確定需要改進的領域。
• 與生產、工程和採購團隊合作，解決品質相關問題並實施糾正措施。
• 確保符合所有相關的品質標準、法規和客戶要求。
• 為員工提供品質控制最佳實務的培訓和指導。
• 不斷尋求優化品質保證流程和推動持續改進的機會。

要求：

• 至少5年品質保證或品質控制主管工作經驗，最好是在製造業。
• 對品質管理系統（如 ISO 9001）有深刻的理解，並有實施品質控制流程的經驗。
• 具備出色的問題解決、分析和決策能力，能夠識別和解決品質問題。
• 精通數據分析、報告和品質管理軟體
• 具備較強的領導能力和團隊管理能力，能夠激勵和培養一支品質保證專業人員團隊。
• 優秀的溝通和人際溝通能力，能夠與跨職能團隊有效協作。
• 品質工程、製造工程或相關領域的學士學位
• 精通微軟辦公室軟體和資料庫。
• 卓越的溝通能力。

在LD Micro Precision Sdn Bhd，我們致力於為員工創造積極向上、互助友愛的工作環境。我們提供具競爭力的薪資、全面的健康福利以及職涯發展和晉升機會。此外，我們鼓勵員工保持健康的工作與生活平衡，提供靈活的工作安排和豐富多彩的團隊建立活動。

福利待遇

• 佣金和獎金
• 津貼（伙食費、出勤費、交通費等）
• 醫療的
• 牙科
• 光學的
• 教育支持
• 雜項津貼

Mengenai peranan

LD Micro Precision Sdn Bhd sedang mencari Penyelia QA yang berbakat untuk menyertai pasukan kami di Pulau Pinang. Sebagai Penyelia QA, anda akan bertanggungjawab untuk menyelia proses jaminan kualiti merentasi operasi pembuatan kami, memastikan kami sentiasa memenuhi piawaian kualiti dan kepuasan pelanggan yang tertinggi. Ini adalah peranan sepenuh masa dengan peluang untuk pembangunan kerjaya dalam organisasi kami yang sedang berkembang.

Tanggungjawab:

• Membangunkan dan melaksanakan prosedur dan dasar kawalan kualiti untuk mengenal pasti dan menangani sebarang isu kualiti.
• Menyelia satu pasukan pemeriksa dan juruteknik jaminan kualiti, menyediakan panduan dan sokongan untuk memastikan proses kawalan kualiti yang cekap dan berkesan.
• Menganalisis data kualiti dan menjana laporan untuk menjejaki Petunjuk Prestasi Utama dan mengenal pasti bidang untuk penambahbaikan.
• Bekerjasama dengan pasukan pengeluaran, kejuruteraan dan perolehan untuk menyelesaikan masalah berkaitan kualiti dan melaksanakan tindakan pembetulan.
• Memastikan pematuhan dengan semua piawaian kualiti, peraturan dan keperluan pelanggan yang berkaitan.
• Memberi latihan dan bimbingan kepada pekerja tentang amalan terbaik kawalan kualiti.
• Sentiasa mencari peluang untuk mengoptimumkan proses jaminan kualiti dan memacu penambahbaikan berterusan.

Keperluan:

• Minimum 5 tahun pengalaman dalam peranan penyeliaan jaminan kualiti atau kawalan kualiti, sebaik-baiknya dalam industri pembuatan.
• Pemahaman yang kukuh tentang sistem pengurusan kualiti, seperti ISO 9001, dan pengalaman melaksanakan proses kawalan kualiti.
• Kemahiran menyelesaikan masalah, analitikal dan membuat keputusan yang cemerlang, dengan keupayaan untuk mengenal pasti dan menyelesaikan isu kualiti.
• Mahir dalam analisis data, pelaporan dan perisian pengurusan kualiti
• Kemahiran kepimpinan dan pengurusan pasukan yang mantap, dengan keupayaan untuk memotivasikan dan membangunkan pasukan profesional jaminan kualiti.
• Kemahiran komunikasi dan interpersonal yang cemerlang, dengan keupayaan untuk bekerjasama secara berkesan dengan pasukan pelbagai fungsi.
• Ijazah sarjana muda dalam Kejuruteraan Kualiti, Kejuruteraan Pembuatan atau bidang yang berkaitan
• Pengetahuan yang baik tentang MS Office dan pangkalan data.
• Kemahiran komunikasi yang luar biasa.

Di LD Micro Precision Sdn Bhd, kami komited untuk mewujudkan persekitaran kerja yang positif dan menyokong untuk pekerja kami. Kami menawarkan gaji yang kompetitif, faedah kesihatan dan kesejahteraan yang komprehensif, serta peluang untuk pembangunan dan kemajuan kerjaya. Di samping itu, kami menggalakkan keseimbangan kerja-kehidupan yang sihat dengan pengaturan kerja yang fleksibel dan pelbagai aktiviti pembinaan pasukan.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (Makanan, kehadiran, pengangkutan, dll.)
• Perubatan
• Pergigian
• Optik
• Sokongan pendidikan
• Elaun pelbagai

About the role

LD Micro Precision Sdn Bhd is seeking a talented QA Supervisor to join our team in Penang. As QA Supervisor, you will be responsible for overseeing the quality assurance processes across our manufacturing operations, ensuring we consistently meet the highest standards of quality and customer satisfaction. This is a full-time role with opportunities for career development within our growing organisation.

Responsibilities:

• Developing and implementing quality control procedures and policies to identify and address any quality issues.
• Supervising a team of quality assurance inspectors and technicians, providing guidance and support to ensure efficient and effective quality control processes.
• Analysing quality data and generating reports to track Key Performance Indicators and identify areas for improvement.
• Collaborating with production, engineering, and procurement teams to resolve quality-related problems and implement corrective actions.
• Ensuring compliance with all relevant quality standards, regulations, and customer requirements.
• Providing training and coaching to employees on quality control best practices.
• Continuously seeking opportunities to optimise quality assurance processes and drive continuous improvement.

Requirements:

• Minimum 5 years of experience in a quality assurance or quality control supervisory role, preferably in the manufacturing industry.
• Strong understanding of quality management systems, such as ISO 9001, and experience implementing quality control processes.
• Excellent problem-solving, analytical, and decision-making skills, with the ability to identify and resolve quality issues.
• Proficient in data analysis, reporting, and quality management software
• Strong leadership and team management skills, with the ability to motivate and develop a team of quality assurance professionals.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• A bachelor's degree in Quality Engineering, Manufacturing Engineering, or a related field
• Good knowledge of MS Office and databases.
• Exceptional communication skills.

At LD Micro Precision Sdn Bhd, we are committed to creating a positive and supportive work environment for our employees. We offer competitive salaries, comprehensive health and wellness benefits, and opportunities for career development and advancement. Additionally, we encourage a healthy work-life balance with flexible working arrangements and various team-building activities.

Perks & Benefits

• Commission and bonus
• Allowance (Food, attendance, transportation, etc.)
• Medical
• Dental
• Optical
• Education support
• Miscellaneous allowance

• Define and execute a comprehensive test automation strategy aligned with project objectives, delivery timelines, and quality goals.
• Architect and develop scalable, reusable automation frameworks across web, mobile, API, and system integration layers.
• Embed automation within Agile and DevOps workflows, enabling seamless CI/CD pipeline integration.
• Establish best practices and standards for test script development, code quality, reviews, and reusability.
• Lead the design, development, execution, and ongoing maintenance of automated test suites for internet and mobile banking platforms.

• Drive automation coverage across functional, regression, API, performance, and security testing.
• Integrate automation tools and frameworks into build, deployment, and release pipelines.
• Manage automation environments, test data strategies, and continuous test validation processes.
• Lead, mentor, and develop a team of automation engineers across onshore, offshore, internal, and external teams.

• Work closely with QA Leads, Developers, DevOps Engineers, and Business Analysts to embed automation throughout the delivery lifecycle.
• Engage business and technology stakeholders by reporting on automation coverage, progress, effectiveness, and ROI.

Quality & Risk Assurance

• Ensure automation frameworks meet banking-grade security, compliance, and regulatory standards.
• Identify opportunities to optimize manual testing through automation to improve speed, quality, and efficiency.
• Drive continuous improvement by evaluating and adopting new automation tools, frameworks, and technologies.

Requirements

• Bachelors degree in Computer Science, Information Technology, or a related discipline.
• Minimum 7 years of QA experience, including at least 3 years in an Automation Lead or similar role.
• Strong hands-on expertise with automation tools and frameworks such as Selenium, Appium, Playwright, or equivalent.
• Proven experience in API testing using tools such as Postman or Karate.
• Solid understanding of CI/CD pipelines and tools (e.g., Jenkins, GitLab, Azure DevOps).
• Strong programming or scripting skills in Java, Python, JavaScript, C#, or similar languages.
• Experience working with banking or financial services systems, particularly internet and mobile banking applications.
• ISTQB Test Automation Engineer, Certified SDET, or equivalent certification is highly preferred.
• Experience with cloud-based testing platforms (e.g., BrowserStack) is an advantage.
• Exposure to performance testing tools (e.g., JMeter) and security testing frameworks is preferred.
• Familiarity with corporate banking products such as cash management, payments, FX, and trade finance is a plus.

To apply, please visit www.gmprecruit.com and search for Job Reference: V6335R36

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Key Responsibilities

Quality System, ISO & Audit

• Act as Management Representative (MR) forISO 9001 certification.
• Plan, conduct, and coordinate internal quality audits and follow upcorrective and preventive actions.
• Ensure compliance with ISO standards, customer requirements, and regulatoryobligations.
• Maintain, review, and control all quality system documentation, procedures,and records.

Quality Reporting & Data Analysis (Core Focus)

• Prepare and submit weekly and monthlyquality reports to management.
• Track and analyze NCR status, customer return closure cycle time, DPPM,FA/NPI First Pass Yield, and audit findings.
• Monitor operational and quality performance data to identify trends, risks,and improvement opportunities.
• Support management reviews with accurate data and analysis.

FA / NPI & Quality Planning

• Coordinate with Sales, Engineering,and Production on FA and NPI quality requirements.
• Create and maintain Quality Control Plans, Inspection Plans, and CMMinspection programs for new products.
• Monitor FA/NPI cycle time and drive continual improvement activities.

• Participate in quality improvementprojects.

Customer & Supplier Quality Management

• Act as the primary liaison with customersand suppliers on quality-related matters.
• Manage customer feedback, Engineering Change Notices (ECN), andNon-Conformance Reports (NCR).
• Ensure timely corrective actions, closure, and regular status updates.
• Escalate scrap and major quality issues to the Quality Manager immediately.

Calibration & Measurement Control

• Manage calibration of measuringinstruments, equipment, and tools to ensure accuracy and traceability.
• Maintain calibration schedules and records and ensure timely calibration.
• Coordinate with external calibration service providers when required.

Continuous Improvement & Operational Support

• Identify quality risks and process gapsand implement corrective and preventive actions.
• Support continual improvement initiatives and business continuity planning.
• Research and review technical and quality-related data for internal andcustomer needs.
• Track work schedules to meet reporting, audit, and submission deadlines.

Qualifications & Requirements

• Higher Nitec or higher in Precision Engineering, Quality Management, or related field.
• ISO 9001 Internal Auditor certification is preferred.
• Experience acting as Management Representative (MR) is a strong advantage.
• Proven experience in quality reporting, documentation control, and auditmanagement.
• Familiar with FA, NPI, CMM inspection, and manufacturing quality systems.
• Strong analytical, reporting, and communication skills.
• Experience in precision engineering or manufacturing environment preferred.

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Summary

The IT Service Governance, Quality and Improvement Manager is responsible for establishing and governing the operational control framework for IT support services across the project. This role primarily focuses on service quality assurance, governance excellence, and continuous improvement, with supporting oversight of IT asset lifecycle governance .

Acting as a key governance lead within the Centre of Excellence (CoE), the role drives consistency, visibility, and operational maturity across service delivery quality. The successful candidate will build structured processes from the ground up, define clear controls and accountabilities, and work closely with operational teams to strengthen process discipline, service quality, audit readiness, and continuous improvement across the environment.

Key Responsibilities

1) Governance Framework and Operational Control

• Establish and maintain an integrated governance framework covering IT service quality processes and operational controls.
• Define standards, controls, workflows, SOPs, and accountability models to ensure operational activities are executed consistently and in line with governance requirements.
• Align governance practices with ITIL standards, contract requirements, internal policies, SLAs, KPIs, and audit expectations.
• Serve as the central point of oversight for operational compliance, data integrity, and service assurance across support functions.
• Drive governance maturity through structured reviews, control assessments, and stakeholder alignment.

2) Service Quality Assurance and Compliance

• Develop and implement quality assurance controls across incident, service request, change, and problem management processes.
• Define audit and review mechanisms to assess process adherence, ticket quality, documentation standards, and operational discipline.
• Translate contractual SLAs and KPIs into measurable internal controls and performance indicators for proactive monitoring.
• Monitor service performance trends, identify risks to SLA achievement, and highlight areas requiring intervention or corrective action.
• Support the development of a quality culture across operational teams through structured governance, coaching, and clear quality expectations.
• Conduct regular quality reviews and audits to ensure service delivery meets contractual and operational standards.

3) Continuous Improvement and Risk Reduction

• Identify operational inefficiencies, process gaps, recurring issues, and control weaknesses across service management practices.
• Lead root cause analysis and drive corrective and preventive actions to improve compliance, efficiency, service quality, and user experience.
• Recommend and implement improvements in process design, reporting, automation, and controls to strengthen operational maturity.
• Partner with support teams and stakeholders to embed sustainable ways of working and improve overall service governance effectiveness.
• Champion a culture of continuous improvement through structured improvement initiatives, lessons learned, and best practice sharing.
• Track and measure the impact of improvement initiatives on service quality, efficiency, and client satisfaction.

4) Audit, Reporting and Performance Management

• Define and track governance metrics across service quality, including SLA/KPI compliance, audit findings, process adherence, and improvement progress.
• Prepare regular governance reports, dashboards, and management updates for stakeholders and governance forums.
• Support internal and external audits by providing evidence, documentation, process records, and remediation tracking.
• Ensure governance findings, risks, and improvement opportunities are clearly documented and followed through to closure.
• Provide insights and recommendations to leadership based on performance trends and governance metrics.

5) IT Asset Lifecycle Governance

• Provide governance oversight for IT asset lifecycle processes, including asset registration, tracking, reconciliation, and disposal.
• Support the maintenance of a centralized asset inventory repository as the single source of truth for customer IT assets.
• Monitor compliance with asset management procedures and identify discrepancies, duplicates, missing records, and control gaps.
• Define inventory ownership, verification requirements, and escalation paths to support governance and audit readiness.
• Collaborate with asset management teams to ensure asset data integrity and alignment with governance standards.

6) Stakeholder Engagement and Enablement (10%)

• Work closely with System Managers, System Administrators, Helpdesk, Service Desk teams, and other stakeholders to ensure alignment on governance processes and quality expectations.
• Facilitate communication between teams to improve workflow coordination, transparency, and accountability.
• Deliver training, guidance, and coaching on quality procedures, audit readiness, process compliance, and continuous improvement practices.
• Act as a trusted governance partner to operational teams by balancing control, support, and continuous improvement.

Qualifications

Requirements and Experience

• 5–8 years of relevant experience in IT governance, service assurance, quality management, operational compliance, or continuous improvement within IT infrastructure or managed services environments.
• Proven experience in establishing governance processes or quality frameworks from scratch, preferably in live operational environments.
• Strong working knowledge of ITIL processes, especially incident, request, change, and problem management.
• Experience in SLA/KPI monitoring, operational audits, reporting, and continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to identify trends, gaps, and practical improvement opportunities.
• Experience in conducting quality reviews, root cause analysis, and driving corrective actions.
• Strong stakeholder engagement, communication, documentation, and facilitation skills.
• Comfortable working with reporting and analysis tools such as Excel and Power BI.
• Diploma or Bachelor's degree in IT, Computer Science, Business Information Systems, or equivalent practical experience.
• ITIL Foundation certification (strongly recommended).
• Additional certifications in Quality Management, ISO 9001 Internal Audit, Lean Six Sigma, or related disciplines are an advantage.
• Experience in IT asset inventory governance, reconciliation, and lifecycle control is beneficial but not essential.

This role offers the opportunity to shape governance and quality practices within a dynamic IT services environment, driving meaningful improvements that enhance service delivery and client satisfaction.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.