Job Description – QA Executive (Fresh Produce) – SG/ SGPR only

Working Location

230A Pandan Loop, #03-01, Singapore 128416

Working hours

Monday to Friday: 6am to 2pm

Saturday (Adhoc): 6am to 2pm, off-in-lieu will be given

Remuneration

$3,000 to $5,000, depending on qualifications and working experience

You will be subjected to a probationary period of 3 months before being offered a full time position with the company.

Bonus to be paid depending on performance after completion of one year’s service

Annual Leave

You will be entitled to Fourteen (14) days of annual leave upon confirmation of your appointment and any other leave days(e.g Childcare) as mandated by the government. Such leave shall be taken subject to the exigencies of service. Any unused leave will be forfeited by the end of that calendar year.

Department

Quality Assurance / Operations

Reports To

QA Manager / Operations Manager

Job Summary

The QA Executive is responsible for ensuring that all imported and locally sourced fresh produce meets the company’s quality standards and customer requirements. The role includes conducting container unstuffing inspections, monitoring product quality throughout storage and distribution, preparing Arrival Quality Reports (AQR), supporting supplier claims, and working closely with procurement, warehouse, sales, and customers to maintain consistent product quality.

Key Responsibilities

1. Incoming Container Inspection

·        Attend container unstuffing and conduct quality inspections upon arrival.

·        Check pulp temperature, packaging condition, pallet condition, carton labelling, and overall shipment condition.

·        Inspect fruit for defects such as bruising, decay, soft fruit, dehydration, mechanical damage, mould, sunburn, shrivel, and other quality issues.

·        Verify shipment quality against purchase specifications and supplier agreements.

2. Quality Assurance & Monitoring

·        Monitor product quality during storage and distribution.

·        Conduct routine warehouse quality inspections and stock rotation checks.

·        Recommend sorting, repacking, disposal, or sales strategies based on product condition.

·        Ensure cold chain integrity is maintained throughout handling and storage.

3. AQR (Arrival Quality Report) & Documentation

·        Prepare detailed Arrival Quality Reports (AQR) with inspection findings and photographs.

·        Document quality defects with supporting evidence for internal records and supplier communication.

·        Maintain inspection records and quality databases accurately.

4. Supplier Claims & Customer Support

·        Prepare documentation to support supplier quality claims, including reports, photos, temperature records, invoices, and disposal evidence where required.

·        Coordinate with surveyors, insurers, and suppliers during quality investigations.

·        Support the Sales team by responding to customer quality enquiries and complaints.

5. Wholesale Market & Customer Monitoring

·        Monitor product quality and market acceptance at wholesale markets and key customer locations.

·        Collect market feedback regarding fruit appearance, sizing, colour, eating quality, and shelf life.

·        Provide recommendations to procurement and management based on market observations.

6. Food Safety & Compliance

·        Ensure compliance with Singapore Food Agency (SFA) regulations and company food safety procedures.

·        Maintain proper hygiene and sanitation practices during inspections.

·        Support internal audits and continuous quality improvement initiatives.

Job Requirements

Experience & Skills

·        Diploma or Degree in Food Science, Agriculture, Horticulture, Supply Chain, or related discipline preferred.

·        Good report writing and Microsoft Office skills.

·        Able to work independently and communicate effectively with suppliers and customers.

Personal Attributes

·        Strong attention to detail and observation skills.

·        Responsible, proactive and able to work under pressure.

·        Willing to work in cold storage and warehouse environments.

·        Willing to work flexible hours depending on vessel arrivals and operational requirements.

QA/QC Engineer (Façade Construction) – Singapore

We are seeking a QA/QC Engineer to oversee quality management for façade construction works at a major project in Singapore.

Key Responsibilities

• Implement and maintain project Quality Control Plans (QCP) and Inspection & Test Plans (ITP).
• Monitor façade installation works, steel structures, waterproofing, sealants, and related construction activities to ensure compliance with project specifications and quality standards.
• Conduct site inspections, witness tests, and acceptance activities for critical and concealed works.
• Manage NCRs, quality defects, corrective actions, and punch list rectifications.
• Inspect incoming materials, review quality documentation, and coordinate material testing where required.
• Maintain QA/QC records, inspection reports, and quality tracking systems.
• Liaise with Main Contractors, Consultants, Clients, RTOs, and subcontractors on quality matters.
• Support quality training, continuous improvement initiatives, and project quality objectives.

Requirements

• Diploma or Degree in Civil Engineering, Construction Management, or a related discipline.
• Experience in QA/QC within façade, curtain wall, steel structure, or building construction projects.
• Familiarity with inspection procedures, ITPs, NCR management, and quality documentation.
• Strong understanding of construction quality standards and site inspection processes.
• Good communication and coordination skills with multiple project stakeholders.
• Experience working on large-scale construction projects in Singapore is preferred.

Regret to inform that only shortlisted candidates will be notified.
www.dadaconsultants.com
EA Registration Number: R1878287
Business Registration Number: 201735941W.

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-AssistantAssociate-%28QC-Analytical-Chemist%29/28267-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for Research Assistant/ Research Associate (QC Analytical Chemist) in the Department of Clinical Imaging Research Centre (CIRC) Yong Loo Lin School of Medicine. CIRC is a dedicated molecular imaging research centre. It is equipped with on-site capability for the preparation of PET radiopharmaceuticals in a state-of-the-art GMP-certified facility. CIRC is positioned to support both academic and commercially led clinical research programs, with dedicated clinical imaging facilities area advanced modalities of PET-CT and PET-MRI. For more details on what we do, do visit https://medicine.nus.edu.sg/circ/. Appointments will be made on a two-years contract basis with the possibility of extension.

Purpose of the post

The QC Analytical Chemist will be responsible to, and work closely with Head of QC, to ensure the successful and safe release of radiopharmaceuticals manufactured at CIRC. The QC Analytical Chemist’s principal role will be to perform all quality control tests required by pharmacopeia. Alongside with maintaining the inventory of raw materials, maintenance of equipment and all the necessary documentation required for the QC laboratory in compliance to PIC/S GMP.

Main Duties and Responsibilities

The QC Analytical Chemist will be responsible for:

• Performing routine QC release testing (HPLC, GC, radioTLC etc) on radiopharmaceutical to ensure quality and safe for clinical use in compliance with PIC/S GMP requirements.
• Support routine QC operations such as daily equipment checks, monthly standard calibration, documentation activities.
• Conducting routine microbial testing activities such as microbial plate incubation, sterility testing, bioburden testing, etc and liaising with third party contractors if required.
• Managing raw materials, including inventory control, purchasing, receipt and status tracking of raw materials.
• Developing and validating QC test methods for the radiopharmaceutical QC release testing.
• Assisting in preparation and maintenance of Standard Operating Procedures (SOPs), Work Instructions (WIN), Recordsheets (REC), etc and fill in Batch Manufacturing Records (BMR).
• Supporting in the managing of equipment in the QC and Metabolite laboratories, including qualification, operation, maintenance, cleaning, calibration and re-qualification activities.
• Supporting Production in Research & Development activities when required.
• Maintaining cleanliness and housekeeping within QC laboratories, raw material storage areas, and the cyclotron facility.
• Handling chemical and biohazard waste disposal activities for QC department in accordance with safety and regulatory requirements.
• Adhering to the university’s safety and health policies and guidelines.
• Performing environmental monitoring activities in cleanroom facilities, including environmental and airborne particle sampling, when required
• Undergoing cross-training to support routine radiopharmaceutical manufacturing activities in Production, where necessary.
• Any adhoc duties assigned in support of departmental and operational needs

Physical Demands and Work Environment

Personnel should be comfortable with:

• exposure to radiation when handling radioactive samples.
• handling of chemicals for QC testing (flammables, acids, and bases).
• Handling chemical and biohazard waste
• Occasion lifting heavy objects such as lead shield containment (lead pots)
• Comfortable with routine and repetitive work
• Standard working hours with occasional overtime

Qualifications

The applicant should:

(a) Have a minimum of BSc degree in Chemistry, Biochemistry, pharmacy or a related field;

(b) Good knowledge and experience on GMP (Good Manufacturing Practice) or GLP (Good Laboratory Practice);

(c) Preferably hands-on experience with operating and maintaining analytical instruments such as HPLC, GC, and also aseptic isolator for sterility testing.

(d) Have good analytical processing skills, as well as,

(e) Have good critical thinking and proactiveness at work

Remuneration will be commensurate with the candidate’s qualifications and experience.

Formal application: Please submit your application, indicating current/expected salary, supported by a detailed CV (including personal particulars, academic and employment history, complete list of publications/oral presentations and full contacts of three (3) referees to the NUS Career Portal.

We regret that only shortlisted candidates will be notified.

• Assist to implement, maintain and to continuously improve on the ISO certification and system in relate to ISO 9001, ISO 22301 and ISO 27001
• Assist to review ISO 9001, ISO 22301 and ISO 27001 related manual, policies, procedures, business contingency plan and specified requirements and ensure they are implemented and complied to
• Assist to manage, participate and ensure all quality control and assurance processes / activities are in compliance to Company's standard, SOPs and WIs and customer’s requirements
• Facilitate and support in the review of processes and workflow to improve operational effectiveness
• Coordinate external audits and monitor corrective and preventive measures
• Participate in project, work studies, work committees, company-wide promotional activities and continuous improvement initiatives
• Conduct regular audits and compliance checks to assess quality performance, identify areas of improvement and monitor the corrective and preventive measures
• Ensure that corrective actions taken are adequate and analyse quality records for adverse trends
• Liaise with internal and external parties on QMS related issue
• Gather and prepare data from audits, compliance checks or any other areas as requested for management reporting
• Support company’s business effort and projects for client engagement and support, participate in the tender bidding
• Ensure that all information security management system related policies, procedures and specified requirements are implemented and complied to.
• Any other tasks as assigned by the supervisor

Requirement:

• Diploma or Degree in Science/Engineering from a recognized institution
• Preferably 2-3 years of work experience in Quality related work in the facilities management and/or engineering industry
• Preferably ISO 9001 Internal Auditor certified
• Preferably knowledge of Business Contingency Management System and Information Security System
• Proficient in MS Office applications
• Good written and verbal communication skills
• Resourceful and process good problem-solving skills
• Self-motivated and able to work well in a team
• Has a good safety mindset and displays good WSH behavior

Job Description

Quality Management Systems / Quality Assurance Manager

Department:  Quality,Regulatory & Compliance
Location: Singapore
Reports to: Business Director
Employment Type:  Full-time, Permanent
Job Level: Manager / Senior Manager

About AITbiotech

AITbiotech Pte Ltd is aSingapore-based molecular diagnostics and bioinformatics company dedicated to advancing clinical decision-making through innovative genomic and diagnostic technologies. Our product portfolio — including abONE, abSEQ, abNEX, abGenix X,and abTES — serves clinicians and healthcare institutions across SoutheastAsia. We are committed to the highest standards of quality, safety, and regulatory compliance as we scale our operations and expand into new markets.

Role Overview

The QMS/QA Manager will be responsible for maintaining and continuously improving AITbiotech's Quality Management System in alignment with ISO 13485, HSA (Singapore MDA) regulations, and CE-IVD/IVDR requirements. This is a dual-focus role: ensuring our QMS operates robustly across all product lines while actively leveraging AI-assisted tools to modernise quality processes, documentation workflows, and regulatory intelligence. The successful candidate will be a pragmatic quality professional who understands both the regulatory landscape for in vitro diagnostics and the emerging potential of AI to enhance quality operations.

Key Responsibilities

1.  QMS Maintenance & Continuous Improvement

• Own and manage the end-to-end ISO 13485-certified QMS, including document control, change control, CAPA, internal audits, and management review processes.
• Conduct periodic QMS gap analyses, identify process weaknesses, and drive corrective and preventive action plans.
• Maintain and improve the Quality Manual, SOPs, work instructions, and related controlled documents across all departments.
• Lead internal audits and coordinate external/third-party audits; prepare audit responses and oversee closure of non-conformances.
• Foster a quality culture across the organization through training programmes and quality awareness initiatives.

2.  Regulatory Affairs & Certifications

• Manage and maintain regulatory submissions and product registrations with HSA (Singapore MDA) for IVD medical devices.
• Lead CE-IVD/IVDR compliance activities, including technical documentation, Declaration of Conformity, and liaison with Notified Bodies.
• Monitor changes to applicable regulations (ISO 13485, IVDR, HSA MDA, ASEAN AMDD) and assess impact on existing QMS and product registrations.
• Coordinate with external regulatory consultants and legal counsel on cross-border market access strategies in Southeast Asia and beyond.
• Support product development teams with regulatory input during design and development, risk management (ISO14971), and design verification/validation activities.
• Manage post-market surveillance activities including complaint handling, vigilance reporting, and periodic safety update reports.

3.  AI Integration in Quality Operations

• Identify and pilotAI-assisted tools for QMS functions including intelligent document management, automated non-conformance tracking, audit trail analysis, and regulatory intelligence monitoring.
• Collaborate with IT and bioinformatics teams to evaluate and deploy AI/ML solutions that improve quality data analysis, risk assessment, and complaint trending.
• Develop validation frameworks and procedures for AI tools used in quality-critical processes, ensuring compliance with applicable standards.
• Stay current with industry guidance on AI use in regulated medical device environments (e.g., FDA AI/ML guidance, IMDRF frameworks) and translate into internal policies.
• Champion responsible AI adoption within the quality function — balancing efficiency gains with regulatory traceability and auditability requirements.

4.  Supplier & Partner Quality

• Qualify and periodically audit critical suppliers and contract manufacturers; manage approved supplier lists.
• Review and negotiate Quality Agreements with suppliers, distributors, and contract service providers.
• Manage OEM partner quality interfaces, ensuring incoming product quality and supply chain compliance.

5.  Cross-functional Collaboration

• Partner with R&D, operations, sales, and commercial teams to embed quality requirements into new product introduction and product lifecycle management.
• Provide QA sign-off for batch releases, labelling reviews, and product changes.
• Represent the quality function at senior leadership level; produce quality KPI dashboards and trend reports.

Qualifications & Experience

Essential

• Bachelor's degree or higherin Life Sciences, Biomedical Engineering, Molecular Biology, or a relateddiscipline.
• Minimum 5 years of experiencein Quality Assurance/QMS roles within a regulated medical device or IVDenvironment.
• Demonstrated working knowledge of ISO 13485:2016 and hands-on experience maintaining or auditing a certified QMS.
• Practical experience with HSA (Singapore MDA) IVD product registration processes.
• Solid understanding of CE-IVD/IVDR requirements, technical file structure, and conformity assessment pathways.
• Proficiency in CAPA management, risk management (ISO 14971), and non-conformance investigation methodologies.
• Strong documentation skills with meticulous attention to detail.
• Excellent communicator with the ability to engage regulators, auditors, and internal stakeholders at all levels.

Preferred

• Postgraduate qualification in Regulatory Affairs, Quality Management, or equivalent.
• Certified Quality Auditor(CQA, IRCA, or equivalent) or ISO 13485 Lead Auditor certification.
• Experience in next-generationsequencing (NGS), molecular diagnostics, or genomics-based IVDs.
• Exposure to ASEAN regulatory frameworks (e.g., BFAD Philippines, NPRA Malaysia, TFDA Taiwan).
• Hands-on experience with AI/automation tools applied to quality or regulatory processes (e.g., AI-driven document review, intelligent CAPA platforms, regulatory intelligence software).
• Familiarity with electronic QMS (eQMS) platforms such as Veeva Vault QMS, Master Control, or Qualio.
• Experience in startup or scale-up environment with the ability to operate independently and build processes from limited infrastructure.

Core Competencies

• Regulatory Acumen — deep understanding of IVD regulatory frameworks and ability to translate requirements into actionable QMS controls.
• Analytical Thinking —data-driven approach to quality problem solving, root cause analysis, and trend identification.
• AI Curiosity &Adaptability — genuine interest in applying AI/ML tools to regulated quality environments, with a compliance-first mindset.
• Cross-functional Influence —ability to influence without authority across R&D, operations, and commercial teams.
• Ownership & Initiative —self-directed and proactive; comfortable operating in a fast-moving scale-up environment.
• Audit Readiness — confident representing the company during regulatory inspections and stakeholder briefings.

What you will do:

As Customer Excellence & Quality manager, you will be assigned directly to one or more major customers/ dealers to ensure their requirements are fully understood and translated to JCI’s design and operations processes.

This role will drive communication and action working directly with customer focal points for quality, account executives, PBU Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Sales and Service.

This role includes establishing critical customer quality metrics for assigned key accounts while coordinating with the Customer Excellence & Quality Leader, orchestrating escalation resolution, and advocating for customers to ensure JCI is the best supplier. This person will be responsible to the assigned customers/account teams to drive improvement in key customer metrics by identifying issues/opportunities, initiating resolution/improvement plans and driving/tracking actions by engaging appropriate functional management and business units to ensure full support.

The scope of this role can be global/regional and will likely involve multiple PBUs.

How you will do it:

• Work with the Customer Excellence & GlobalQuality Senior Director and other Customer Excellence & Quality Managers tobuild and manage the processes to drive improved customer experience.  This includes the adherence to global processes, tools and communications mechanisms to ensure timely and accurate visibility of opportunities and issues driving to quick action and results.
• Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles, and to inform and enact these improvements
• Oversee the communication to the customer and resolve escalations when non-conformances are found at the customer in a timely and cost-efficient manner
• Develop and implement customer quality scorecard / KPIs to drive performance baselining and improvement on an ongoing basis
• Actively engage with your leadership and thebroader organization to support a customer-focused culture
• Account executive relationship management –Responsible for weekly updates to key partners across the business.  Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards a world-class Quality organization
• Manage key partner relationships to ensure alignment across the enterprise via appropriate planning, execution, visibility, tracking, and governance
• Responsible for sharing Customer Quality and PMO best practices. Drive the use of best practices and apply lessons learned
• Engage globally with the ability to understand and work effectively in a culturally diverse organization

What we look for:

• Early career to experienced professionals with at least 8 years of experience in customer quality, operations, supplier management, business optimization and/ or project management
• Experience overseeing a large quality organization including recruiting employees, assigning and directing work, evaluating performance, overseeing the development and maintenance of staff, building trust and rapport and motivating the team.
• Excellent people skills with ability to develop and maintain professional relationships across a matrix, multi-cultural organization to collaborate for results
• Ability to influence across a matrix organization through partnering and collaboration fostering strong relationships
• Regular executive interactions at Director/ VP level.  Must be able to build relationships at all levels.
• Candidate must be innovative, creative, broad-thinker, well-organized in managing numerous competing priorities, and can deal with adverse situations
• Candidate must exhibit a high level of self-motivation, sense of urgency, and assertiveness with the ability to make important decisions with minimal supervision.
• Bachelor’s degree in engineering, supplychain, business or related discipline, MBA is desirable
• Lean Manufacturing and/or Six Sigma trainingis desirable
• Strong oral & written in English
• Strong capability with standard MS Office tools
• Ability to travel

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefitspackage
• On the job/cross trainingopportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Key Responsibilities:

• Develop, implement, and maintain Project Quality Management System (QMS).
• Prepare and review Project Quality Plans (PQP), Inspection & Test Plans (ITP), Method Statements, and quality procedures.
• Ensure compliance with client specifications, ISO standards, MOM requirements, SS standards, and project contractual obligations.
• Lead quality audits, internal inspections, and vendor assessments.
• Monitor all site construction activities.
• Ensure inspections and tests are conducted according to approved ITPs and procedures.
• Coordinate with construction, engineering, and client representatives on quality-related matters.
• Review and approve quality records, inspection reports, test reports, and turnover dossiers.
• Ensure proper documentation for inspection.
• Lead investigation and resolution of NCRs (Non-Conformance Reports).
• Monitor corrective and preventive actions (CAPA).
• Conduct root cause analysis and implement improvement actions.
• Liaise with clients, consultants, third-party inspectors, and relevant authorities regarding QA/QC matters.
• Attend project meetings, inspections, audits, and quality reviews.
• Support project handover, commissioning, and final documentation submission.
• Lead and supervise QA/QC engineers, inspectors, coordinators, and subcontractors.
• Provide technical guidance and training to project teams on quality standards and procedures.
• Promote continuous improvement and quality awareness across project teams.

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Assistant-%28Quality-Assurance%29/33198-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for Research Assistant (Quality Assurance (QA) Executive) in the Clinical Imaging Research Centre (CIRC), Yong Loo Lin School of Medicine. CIRC is a dedicated molecular imaging research centre. It is equipped with on-site capability for the preparation of PET radiopharmaceuticals in a state-of-the-art GMP-certified facility. CIRC is positioned to support both academic and commercially led clinical research programs, with dedicated clinical imaging facilities area advanced modalities of PET-CT and PET-MRI. For more details on what we do, do visit https://medicine.nus.edu.sg/circ/. Appointments will be made on a two-years contract basis with the possibility of extension.

Purpose of the post

This role provides QA support across document control, batch record management, training records, supplier documentation, audits, and quality system activities. Responsibilities include maintaining quality registers, tracking due dates and CAPA actions, supporting Bizzmine eQMS document control, checking Batch Manufacturing Records for completeness, and assisting with QA reporting and trending. Also supports GMP training, supplier qualification records, inspection readiness, and maintenance of key controlled documents. In addition, the role contributes to QA improvement work and is being trained to support investigational radiopharmaceutical release as an Authorised Person under supervision.

Main duties and responsibilities

The QA Executive will be able to:

1. Provide OMS Support – maintain and update registers
2. Assist in document management & eQMS (Bizzmine)
3. Support Batch Record (BMR) & QA Operations
4. Assist, arrange & support training and filing of training records, especially the annual GMP training
5. Assist & support in maintaining supplier and material documentation
6. Assist & support during audit & inspection period
7. Assist in QA related improvement projects and digital quality system activities
8. To take up the role of Authorised Person for the release of investigational radiopharmaceuticals in compliance with PIC/S GMP (Under supervision)

Qualifications

The applicant should:

1. Have a minimum of bachelor’s degree (Honours) or higher in Pharmaceutical Science, Chemistry, Life Sciences or related discipline;
2. Previous experience working in a PET radiochemistry facility is highly desirable. 
3. Typically, 1-3 years of relevant experience in QA/QC/QMS in a regulated environment (GMP/PIC/S GMP experience is strongly preferred). 
4. Excellent understanding of radiochemical and radiopharmaceutical processes, including material flows, quality controls, and critical parameters in GMP environments. 
5. Strong organizational and project planning skills, with the ability to manage multiple tasks and priorities in a regulated environment. 
6. Working knowledge of GMP principles and their application to equipment qualification, maintenance, and facility operations. 
7. Understanding of radiation safety principles and engineered controls for radioactive materials. 
8. Excellent communication and teamwork skills, with a collaborative approach to problem-solving across scientific, quality, and engineering disciplines. 
9. Working knowledge of PIC/S GMP and good documentation practices (GDP). 
10. Strong coordination skills; able to follow up across teams and manage multiple deadlines. 
11. Comfortable working with digital systems (experience with eQMS is advantageous). 
12. Clear written communication, with strong attention to detail and integrity in a GMP environment 
13. Need to be adaptable and flexible to perform required tasks beyond the job description 
14. Willing to accept exposure of low radiation levels (radiopharmaceutical manufacturing) & enter clean room/rotational function.

Remuneration will be commensurate with the candidate’s qualifications and experience. Informal enquiries are welcome and should be made to Ms Emmalyn Chan Mei Mei at emma.chan@nus.edu.sg.

Formal application: Please submit your application, indicating current/expected salary, supported by a detailed CV (including personal particulars, academic and employment history, complete list of publications/oral presentations and full contacts of three (3) referees to the NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description:

• Independently conduct end-to-end reviews of customer complaints, ensuring all assessments are fair, objective, and aligned with regulatory standards
• Identify root causes of issues through investigation
• Draft and deliver clear, professional, and timely formal responses to customers regarding their case outcomes
• Partner with different teams regarding the investigation and handling of customer complaints and sharing insights from customer feedback
• Recommend policy or process changes based on complaint trends and feedback
• Drive initiatives that enhance the overall customer experience

Requirements:

• Possess Bachelor’s Degree or equivalent
• Prior experience with customer service and/or dispute handling in the banking/financial services sector is preferred
• Excellent verbal and written communication skills
• Ability to multi-task, prioritise and manage time effectively
• Strong analytical and problem solving ability as well as stakeholder management skills
• Good working knowledge of MS Office (Excel, Word)

About Cynapse

Cynapse is a leading AI software company specializing in enterprise-grade Video Intelligence Solutions Powered by Generative AI, tailored to meet the unique challenges of various industries. Our vertical-specific solutions empower organizations to enhance safety, operational efficiency, and security in complex environments such as roads, seaports, airports, and cities. By combining advanced Vision AI with Generative AI, we continually push the boundaries of video analytics, delivering insights and automation that transform operations.

Led by a global team with a proven track record of scaling startups into market leaders, we foster innovation, collaboration, and diverse perspectives. Headquartered from US, Cynapse serves clients worldwide, redefining what's possible with video intelligence.

Job Description

We are seeking a talented and highly motivated Project Management Officer (PMO) / Quality Assurance (QA) Intern to join our AI Product group that delivers challenging, enterprise-scale Video Content Analytics solutions to global customers. You will conform to high standards of project planning and management, working in a cutting-edge, dynamic and professionally challenging environment.

Successful interns may be offered a full-time permanent position at cynapse at the end of the internship period.

As a Project Management Officer (PMO) / Quality Assurance (QA) Intern, you will:

• Supporting the planning and delivery of Vision AI Software Projects or Programs in Singapore and other countries
• Support multiple ongoing projects
• Assist with the project planning, resourcing and scheduling
• Assist in ensuring that projects are delivered on time, and provide timely reports on project status and activities Assist in requirements gathering and validation, solution development and testing, deployment, UAT and solution commissioning
• With guidance, perform usage tests on software thoroughly, identifying bugs and defects.
• Evaluate different functionalities and aspects of the product and generate reports.
• Assist in communicating and managing vendors, sub-contractors, partners and other stakeholders
• Follow the company PM best practices
• Work in an Agile environment (SCRUM)

The selected candidate will be involved in one or more job items listed above, depending on management decision.

Minimum Qualification:

• Completed at least 1 year of studies as part of a Diploma, Bachelor or Master in one of the following subjects: IT | Engineering | Project Management
• At least 6 months of experience in managing or delivering IT project(s).
• Some Experience with vendors and partner management
• Analytical Thinking
• Innovative, motivated and a quick learner, attention to detail, curiosity, and passion for technology
• Bonus: Technical background/experience with software development

Duration:

• Available for at least a 6-month internship.
• Able to work at least 4 days a week (Preferably full-time / 5 days a week).
• We are flexible with start and end dates and allow flexibility to accommodate exams, leave etc.

Why join Cynapse?

• Unique opportunity to work with a talented global team on cutting-edge technologies
• Exciting work environment with flexible hours

Note: Due to the nature of the role, the position is considered for candidates that are only based in Singapore or have experience studying/working in Singapore

Job Types: Full-time, Internship

Contract length: 6 months

Job Summary

The Compliance and Audit Associate supports the organization in ensuring adherence to regulatory requirements, internal policies, and international standards, including Information Security Management Systems (ISMS), Quality Management Systems (QMS), IT Service Management Systems (ITSMS), and AI Management Systems (AIMS). This role assists in conducting audits, monitoring compliance activities, and identifying areas for improvement across business, IT, cybersecurity, AI governance, and personal data protection practices.

The position is suitable for fresh graduates as well as candidates with up to 2–3 years of relevant experience in compliance, audit, IT service management, or cybersecurity.

Key Roles and Responsibilities

• Assist in the planning and execution of internal audits and compliance assessments across multiple standards and frameworks, including ISO 9001, ISO 27001, ISO 20000, and ISO 42001
• Support the implementation, maintenance, and continual improvement of management systems (QMS, ISMS, ITSMS, and AI Management Systems)
• Monitor compliance with cybersecurity requirements and personal data protection regulations
• Support the implementation and monitoring of IT Service Management processes (e.g., incident, change, and problem management)
• Collect, review, and maintain audit evidence, records, and documentation
• Identify gaps, risks, or non-conformities and support corrective and preventive action tracking
• Assist in documenting and reviewing policies, procedures, and standard operating procedures (SOPs), including security and data protection policies
• Coordinate with IT, operations, and business units to gather audit and compliance-related information
• Support risk assessments, including information security risk, AI risk, and data protection impact assessments (DPIA)
• Assist in monitoring service performance, including SLA/KPI tracking under ITSMS
• Support external audits, certification processes, and client or regulatory compliance requirements
• Maintain compliance registers, audit logs, risk registers, asset inventories, and data protection records
• Stay updated on regulatory changes, cybersecurity trends, AI governance practices, and ISO standards
• Provide administrative and coordination support for compliance, audit, cybersecurity, and data protection initiatives

Job Requirements

Education

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, Business Administration, Accounting, or a related field

Experience

• 0–3 years of experience in compliance, audit, IT, cybersecurity, or related fields
• Fresh graduates are welcome to apply
• Candidates with up to 2–3 years of relevant experience in audit, compliance, IT service management, or data protection have an advantage

Skills and Competencies

• Basic to intermediate understanding of compliance, audit, cybersecurity, or IT concepts
• Familiarity with IT Service Management concepts (incident, change, and problem management)
• Understanding of information security and personal data protection principles
• Strong attention to detail and analytical skills
• Good written and verbal communication skills
• Ability to manage and organize documentation effectively
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
• Ability to work independently and collaboratively in a team environment
• Strong sense of integrity, accountability, and professionalism

Preferred (but not required)

• Familiarity with:
• ISO 9001 (Quality Management System)
• ISO 27001 (Information Security Management System)
• ISO 20000 (IT Service Management System)
• ISO 42001 (AI Management System)
• Basic knowledge of cybersecurity frameworks and practices
• Awareness of personal data protection regulations (e.g., PDPA, GDPR)
• Knowledge of ITIL practices or IT service management frameworks
• Understanding of risk management, internal controls, and audit methodologies

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

About our group:

Material Science Lab is part of the Research and Development facilities located in Shugart building to support all Hard Disk Drives (HDD) and some non-HDD material related selection, qualification, failure analysis, etc. The functions of the team include performing material, coating and adhesive level selection, testing and qualification for HDDs, and performing component proactive qualifications for HDD programs. In addition, the lab is involved in advanced material development / selection. The lab also has multiple cross-site &/or cross-functional collaborations on various projects and areas of work.

About the role - you will:

Responsible for the characterization and qualification of HDD components and materials, with a focus on component cleanliness & reliability performance. The role involves developing and refining test methods to address reliability issues, applying material science and engineering principles to generate effective solutions.

This position requires independent problem-solving across non-routine technical challenges and rigorous data analysis. You will work with minimal day-to-day supervision and take ownership of assigned projects. This is a career-focused, journey-level role that demands a high level of independence.

The role also includes the use of analytical tools such as Scanning Electron Microscope (SEM) / Energy Dispersive X-ray detector (EDX), Fourier Transform Infra-Red Spectroscopy (FTIR), Raman spectroscopy, and other analytical techniques to assess material cleanliness and qualify components and materials for use in Seagate HDDs.

About you:

An effective team player with excellent interpersonal & communication skills, capable of collaborating intra- & inter-department within Seagate, as well as with suppliers. Demonstrates strong commitment and meticulous attention to detail. Self-motivated and independent, with robust analytical abilities. Skilled in creatively resolving a wide range of issues. Possesses a strong work ethic and thrives under deadline pressure.

Your experience includes:

• Requires a Bachelor degree in Engineering (Chemical or Material Science/Engineering).
• Preferable with relevant Scanning Electron Microscope (SEM) / Energy Dispersive X-ray detector (EDX) &/or Fourier Transform Infra-Red Spectroscopy (FTIR), &/or Raman Spectroscopy experience (i.e., operation, troubleshooting or analysis).

Location:

The Shugart site (named after Seagate’s founder, Al Shugart) is a research and design center. Easily accessible from the One-North MRT Station, many employees choose to take mass transportation to work. Being a purpose-built building, The Shugart has excellent employee recreational facilities. Take an active break at our badminton courts, table tennis tables, in-house gym, and recreation rooms. Our yoga and Zumba classes are very popular. We also offer classes and interest groups in photography, gardening, and foreign languages, and have various on-site celebrations, and community volunteer opportunities.

Location: Shugart, Singapore
Travel: None

Title: Head of Supply Platform (CMC, Quality& Supply Chain)

Level: AVP

Location: Singapore

Reporting to: CEO

About the Role

Moleac is a biopharmaceutical company focused on addressing unmet medical needs by bringing innovative products to patients in more than 35 countries. With a dynamic, fast-paced, and mission-driven environment, Moleac is committed to improving health outcomes and delivering quality through excellence in our global operations.

Moleac owns the intellectual property and manufacturing know-how of its product. The strategy is to operate an effective, cost-efficient supply chain while ensuring high standard of quality and consistency among the network of CMOs managed in China and Singapore.

The Head of Supply Platform is a senior, AVP role responsible for overseeing and executing the company’s end-to-end supply, technical, and quality strategy, while proactively derisking the supply platform weak points by ensuring operational flexibility and supply redundancy. This position will be responsible for the integrated management a team of 8 in Chemistry, Manufacturing & Controls (CMC), Quality, and Supply Chain departments, ensuring these functions operate as a unified, agile platform that enables sustainable growth and global product delivery.

The role is accountable for building a resilient, scalable, and compliant supply ecosystem, aligning technical development with commercial objectives, and ensuring the reliable delivery of high-quality pharmaceutical products across all markets. Success in this role depends on the ability to translate strategy into execution, diagnose root causes, and drive outcomes through direct involvement where needed.

Key Responsibilities

1. Enterprise Supply Strategy & Platform Leadership

·      Drive and implement the integrated strategy across CMC, Quality, and Supply Chain as a unified business platform, ensuring the robustness and health of its multi-supplier network of CMO, suppliers and laboratories.

·      Align supply, technical, and quality strategies and operational KPIs with corporate objectives, portfolio priorities, and growth plans

·      Continue to build a scalable operating model that supports both current and future product and pipeline growth

·      Serve as a key member of the leadership team, contributing to management-level decision-making

·      Integrate technical (CMC) expertise into supply chain and cost strategies, ensuring cost of goods optimization through informed process, formulation, and manufacturing decisions

·      Act as the ultimate escalation point for critical supply, quality, or technical issues, personally leading root cause analysis and resolution efforts when required

·      Balance high-level strategic oversight with situational hands-on involvement to unblock execution challenges across functions

2. ExternalPartner Strategy & Commercial Oversight

• Define and execute the company’s externalization strategy, including selection and governance of CMOs, laboratories, and key suppliers
• Together or under the guidance of Head of Pharma Partnerships, to build and maintain strategic partnerships that support quality, cost efficiency, and long-term reliability
• Maintain and update contracts, engage in commercial negotiations and ensure alignment between contractual frameworks and business objectives

3. CMC &Technical Stewardship (working with R&D/Patent/Regulatory)

• Set the strategic direction for CMC development, taking into consideration the quality, cost and regulatory requirements.
• Oversee lifecycle planning, contribute to patent strategy and ensuring robustness and continuity of supply  
• Ensure effective integration of process development, technology transfer, and manufacturing readiness into long-term supply strategy

4. Product Quality Leadership

• Establish and sustain product quality vision for supply and production grounded in proactive, risk-based decision-making, aligning with corporate QA/compliance.
• Ensure the effectiveness of related quality systems and ongoing regulatory compliance (GMP, GDP)
• Drive a culture of quality that balances compliance with operational agility and business needs

5. Supply Chain& Commercial Delivery oversight

• Oversee and continuously optimize a resilient global supply network, including manufacturing, logistics, and supplier ecosystems
• Design and lead a resilient supply ecosystem capable of anticipating disruption, rapidly adapting to change, and ensuring uninterrupted delivery of critical products
• Integrate supply chain planning with commercial demand and portfolio evolution
• Anticipate and ensure commercial markets with quality products delivered on time and on target
• Own crisis response and de-escalation end-to-end, including personally leading deep-dive investigations into technical, operational, or supplier issues, and ensuring CAPAs are effectively implemented and sustained
• Establish clear escalation frameworks and personally intervene in high-risk or high-impact situations to ensure execution discipline and timely outcomes

6.Cross-Functional Integration

• Drive alignment across R&D, Regulatory, and Commercial teams to ensure seamless transition from development to market
• Enable informed trade-offs between quality, cost, timelines, and risk at the enterprise level
• Foster collaboration and transparency across functions to support integrated decision-making

7. Organizational Leadership & Capability Building

• Lead, develop, and inspire a multidisciplinary team across CMC, Quality, and Supply Chain
• Build organizational capabilities aligned with the company’s growth strategy, ensuring the right structure, skills, and succession plans are in place
• Foster a high-performance culture grounded in accountability, collaboration, and continuous improvement
• Drive talent development, coaching, and performance management across the function
• Ensure effective resource planning and prioritization to support evolving business needs

Qualifications & Experience

• Degree in Chemistry, Pharmaceutical Sciences, Chemical Engineering, or related field (advanced degree preferred)
• 15+ years in pharmaceutical/biotech industry
• Demonstrated experience in strategic supply planning, CMC, and/or quality leadership
• Proven track record in risk management and supply network design
• Strong knowledge of GxP and regulatory expectations
• Proven leadership experience in cross-functional or integrated roles
• Strong command of Mandarin and English language to liaise with CMO partners in Singapore and China

Key Competencies

• Ability to operate at both strategic and operational levels, with strong attention to detail when required
• Demonstrated willingness to personally engage in complex problem-solving and execution under pressure
• Strong risk assessment and scenario planning capability
• Excellent decision-making and problem-solving skills
• Sound judgment in balancing quality, cost, and timelines
• Influential leadership across functions
• Commercial and financial acumen

Job Description

1. Support regulatory activities, including preparation and submission of product registrations for medical devices and IVDs to HSA and other regulatory authorities (e.g. EU IVDR, FDA).

2. Assist in ensuring compliance with applicable regulatory requirements and standards across all markets.

3. Support post-market regulatory activities, including product renewals, vigilance reporting, and change notifications.

4. Assist in maintaining and improving the Quality Management System (QMS) in accordance with ISO 13485, GDPMDS, and other applicable standards.

5. Ensure quality processes and documentation are aligned with regulatory requirements.

6. Prepare, review, and maintain quality and regulatory documentation, including SOPs, work instructions, and records.

7. Support internal and external audits (e.g. regulatory inspections, certification audits), including audit preparation and follow-up on corrective and preventive actions (CAPA).

8. Coordinate with cross-functional teams (e.g. R&D, Operations, Supply Chain) and suppliers to ensure compliance with regulatory and quality requirements.

9. Provide support on regulatory and quality matters to internal stakeholders when required.

10. Assist in conducting training on regulatory and quality topics.

11. Support continuous improvement initiatives for QMS and regulatory compliance processes.

Job Requirements

1. Bachelor’s degree in Life Sciences, Biotechnology, Biomedical Engineering, or a related field.

2. At least 2 years of relevant experience in Regulatory Affairs and/or Quality Assurance within the medical device or IVD industry.

3. Basic knowledge of HSA regulations, ISO 13485, GDPMDS, and familiarity with EU IVDR and FDA QSR.

4. Exposure to regulatory submissions and product registration is an advantage.

5. Understanding of QMS processes, documentation control, and CAPA is preferred.

6. Good organizational, communication, and coordination skills.

Who We Are

We are a deep-tech startup transforming air cargo operations for Airlines and Ground Handlers using computer vision, advanced AI algorithms, and robotics. Our products are deployed across diverse geographies — from major international hubs to remote regional airports — each with their own infrastructure, climate, language, and operational realities.

Quality at our company is not just about whether the software works. It is about whether it works for the right people, in the right places, under the right conditions — every single time.

The Role

We are looking for someone rare. You are technically strong enough to read through API responses and microservice logs, but what truly sets you apart is a relentless obsession with experiencing the product as a real user would — and then finding every way it could let them down.

You do not just test what developers build. You challenge assumptions, simulate edge cases that no one thought of, and advocate for the person on the other side of the screen — whether that is a cargo handler in Singapore, a ramp supervisor in Frankfurt, or a warehouse operator in Lagos.

The Three Hats You Will Wear

Technical Detective

You go deep. You read logs, trace API calls, understand how microservices interact, and find defects that only someone who understands the implementation can discover. You are equally comfortable in Postman, a browser dev console, and a terminal.

Product Critic

You use the product obsessively. You explore every corner of every feature — not just the happy path. You ask: “What happens if a user does this?” and then you do exactly that. You find usability failures, confusing flows, and edge cases that feel minor until they happen in a live cargo operation at 2am.

Global Empathy Engineer

You think across borders. You ask how a user in a humid tropical cargo bay experiences the product differently from one in a cold Nordic warehouse. You consider language, screen size, network reliability, skill level, and cultural context — then you design tests that reflect that reality, not just the lab.

What You Will Do

End-to-End Quality Ownership

•  Own the full testing lifecycle for new features and releases — from reviewing requirements to validating the product in production.

•  Write and execute comprehensive test cases covering functional correctness, usability, edge cases, and real-world failure scenarios.

•  Report bugs with precision: what failed, under what condition, what the user experienced, and what the expected behaviour should be.

•  Follow defects to complete closure in active collaboration with developers.

Customer-Centric Testing

•  Regularly engage with customers across geographies to understand deeply how they use our products in their real operational environments.

•  Translate customer insights and field observations into concrete testing strategies and new test scenarios.

•  Proactively identify product pain points — not just technical bugs, but usability issues, unintuitive flows, and friction that users endure silently.

•  Bethe voice of the customer in every sprint review, release decision, and design discussion.

Global & Cross-Contextual Testing

•  Design and execute tests that simulate real-world variability: different languages, device types, network conditions, lighting environments, and operator skill levels.

•  Anticipate how a feature that passes all lab tests could fail when deployed in a different country, climate, or operational context.

•  Build a testing mindset that accounts for localisation, accessibility, and operational diversity across all target geographies.

•  Flag geographic and contextual risks early — before they become field incidents.

Automation & Continuous Quality

•  Extend and maintain our automation framework with new test cases for features and regression coverage.

•  Embed quality checkpoints at every stage of the SDLC — not just at the end.

•  Monitor production system reliability, participate in incident investigations, and turn incidents into new regression tests.

•  Continuously raise the bar on quality practices and propose improvements to how we build, test, and release.

What You Bring

Core Experience

•  Bachelor’s or Master’s degree in Computer Science or a related field.

•  2 to 5 years of hands-on software QA and testing experience in a product company.

•  Proven experience testing web applications and REST APIs in depth.

•  Ability to read requirement documents and translate them into structured test plans and comprehensive test cases.

Technical Skills

•  Proficiency with API testing tools (Postman or equivalent) and UI automation tools(Selenium, Playwright, or similar).

•  Experience with testing frameworks such as Mocha, Jest, or equivalent.

•  Ability to analyse logs and API responses at the microservice integration level.

•  Familiarity with source control using Git.

•  Coding experience in at least one language — Go, TypeScript, Python or similar is a strong advantage.

The Mindset We Cannot Train

•  Obsessive product curiosity — you use products not just to test them, but because you genuinely want to understand them inside and out.

•  Empathy for users — you naturally think from the perspective of the person using the software, not the person who built it.

•  Global curiosity — you are interested in how people, environments, and working conditions vary, and how that affects how software is experienced.

•  Pattern recognition — you spot inconsistencies and “this doesn’t feel right” moments faster than others.

•  Relentless follow-through — you do not let a bug you found die in a backlog.

What We Expect

•  Self-motivated and intrinsically driven — you do not need to be told to go deeper.

•  Comfortable in a fast-paced startup environment where priorities shift and ambiguity is normal.

•  A strong communicator who can articulate product issues clearly to developers, management, and customers alike.

•  Motivated to work in a culturally diverse, international team across multiple time zones.

•  Someone who takes initiative, contributes ideas, and sees quality as a shared responsibility across the entire company.

•  Able to work independently and manage your own testing workload without micromanagement.

What We Offer

•  Opportunity to be part of a startup with excellent international growth potential.

•  Access to our expert team with deep knowledge in robotics, AI, and software systems.

•  Access to our global academic and industrial network, especially in Europe and Singapore.

•  Mentoring from our experts in software engineering and business.

If you have ever caught yourself thinking “this could be so much better for the user” — we want to hear from you.