Total 32 Quality Assurance / Control job vacancies in Surabaya, East Java

Work Location: Changi

Key Responsibilities

• Study and analyze tender documents including drawings, specifications, bill of quantities (BOQ), and contract conditions.
• Perform quantity take-offs and measurements from drawings and models (including digital take-off tools such as Cubicost or CostX).
• Prepare preliminary cost estimates and detailed cost breakdowns.
• Source and analyze quotations from suppliers and subcontractors.
• Analyze cost data from past projects and update internal pricing databases.
• Identify potential cost risks and propose value engineering options.
• Ensure costing aligns with contractual requirements and project specifications.
• Liaise with internal departments (engineering, procurement, planning) for technical inputs and project requirements.
• Attend tender clarification meetings and site visits when necessary. Prepare and compile tender submission documents including BOQ, pricing schedules, and supporting data.
• Ensure all documentation complies with client requirements and submission deadlines.
• Any other duties assigned by superior.

Required Qualifications

• Bachelor’s degree and above in International Finance, Economics Policy Concentration
• Experience in private equity, consulting, or trade finance with proven project leadership.
• Demonstrated expertise in financial modelling, valuation, and policy analysis.
• Experience in tender management, investment negotiations, and cross-border business development.
• Excellent communication with ability to present to senior executives and global partners.
• International experience through collaboration with global research institutions, and multinational enterprises.
• Ability to thrive in fast-paced, multicultural environments.

Singapore Airlines is seeking an experienced Ops Commander Lead – DevOps, ITSM &Compliance to oversee high-impact operational incidents, with a primary focus on ensuring compliance. This role is critical in maintaining regulatory standards, security compliance, and driving continuous improvements in IT service management and operational performance. The ideal candidate will possess strong technical skills, including expertise in cloud infrastructure, DevOps tools, and security protocols, along with solid analytical abilities and a deep understanding of security principles. A proven track record of working collaboratively across teams is essential. You will take the lead in compliance governance initiatives while also managing critical incidents and enhancing operational efficiency throughout the organization.

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Key Responsibilities:

1.Critical Incident Command & Operational Leadership

Take full ownership of high-impact operational incidents, especially those related to cybersecurity. You will act as the incident commander, leading coordination, rapid escalation, and resolution efforts to minimize disruption and restore operations as quickly as possible.

oReview and analyze high-risk security vulnerabilities identified through scans, threat intelligence, or external reports, and work closely with the Information Security team to ensure timely remediation.

oServe as a liaison between the Information Security team and operational stakeholders to ensure prompt remediation of vulnerabilities.

2.Stakeholder Communication & Reporting

Maintain clear and transparent communication with senior leadership and key stakeholders during and after critical incidents by:

oProviding timely updates on incident status, resolution progress, and compliance adherence.

oFacilitating briefings to keep leadership informed on risk status and operational readiness.

3.Compliance Monitoring & Regulatory Adherence

Ensure all IT services, infrastructure, and operations comply with industry regulations (e.g., PCI-DSS, ISO 27001, GDPR). Lead efforts to identify, assess, and mitigate risks across DevOps and ITSM processes.

oMaintain a robust compliance framework, ensuring regular audits, assessments, and timely reporting.

oConduct assessments of systems, networks, and applications to verify compliance with security policies and standards.

oReview configurations, security controls, and access management practices to identify non-compliance and escalate critical issues for prompt resolution.

4. Collaboration, Cross-functional Communication & Continuous Improvement

Collaborate with cross-functional teams to drive process improvements, automation, and compliance controls.

oIdentify and implement opportunities to optimize IT operations and ensure alignment with organizational goals and industry best practices.

oLead initiatives to enhance operational efficiency, incident readiness, and communication across teams.

oFoster a high-performance culture by mentoring teams, promoting collaboration, and championing continuous growth and skill development to build a resilient workforce capable of handling complex challenges.

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 Experience & Qualifications:

•Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced certifications in ITSM (e.g., ITIL), DevOps (e.g., AWS, Azure, Docker, Kubernetes), or Compliance (e.g., ISO 27001, GDPR) are highly preferred. •Minimum 7-10 years of experience in IT operations, with at least 3-5 years in a leadership role overseeing DevOps, ITSM, and compliance functions. •Extensive experience in ITIL frameworks (incident, problem, change management) and practical knowledge of DevOps tools (Jenkins, Git, Terraform, Kubernetes, Docker, CI/CD). •Strong understanding of regulatory compliance in the aviation, finance, or other highly regulated industries. •Proven track record of driving automation and process improvements in IT operations and software delivery.

Skills & Competencies: •Exceptional leadership and people management skills, with the ability to lead a cross-functional team and influence stakeholders across the organization. •Strong technical expertise in cloud infrastructure, DevOps tools, and IT service management platforms. •In-depth understanding of security protocols, data protection, and compliance frameworks within enterprise IT environments. •Excellent problem-solving skills, with the ability to manage complex incidents and lead effective incident resolution. •Strong communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical stakeholders. •A collaborative mindset with a focus on continuous learning and improvement.

Working Hours: 08:30am - 06:00pm (Mon-Fri)

Job Description

• Review, update and maintain Quality Management System procedures.

• Verify & ensure process documentation compliance; Work Instruction, Quality Inspection Plan, Date Sheet & Inspection Reports, etc.

• Lead & guide QC Inspectors in ensuring work compliance.

• Oversee in-process and outgoing quality inspections and work with internal team teams to resolve quality issues in daily manufacturing process.

• Responsive towards resolution of process non-conformance.

• Follow up customer complaints by communicating with internal teams for containment actions, root cause analysis, corrective and preventive actions.

• Managing documentation control system, as well as audits (Internal/external).

• Ensure Customer environmental survey and other relevant requests are completed in a timely and orderly manner.

• Support QA/QC activities, assisting in projects when required & providing additional support when necessary.

• Any other ad-hoc duties as assigned.
  

**Successful candidate will be provided on-the-job training

Job Requirement

• Minimum Diploma/Degree in Quality Management/Mechanical/Manufacturing Engineering/Chemistry/ Chemical Engineering or equivalent.

• Min 1 year related working experience in manufacturing settings.

• Min 1 year of experience in Quality / Supplier Quality in a manufacturing environment working in a ISO regulated environment.

• Knowledge in ISO 13485, ISO 9001 and ISO 14001.

• Team player with good working attitude.

• Able to start work immediately.

• Comfortable to work at East area, Changi South.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possiblewhen human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level/ Diploma in any field.
• At least three (3) years of relevant working experience in handling contact centre cases in a call centre or service industry environment.
• Good knowledge of MS Excel and PowerPoint with knowledge on basic reports preparation.
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative.
• Knowledge of Quality terms, tools, and methodologies.
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

This role is for a QA Engineer (QA).

KEY FEATURES OF THE POSITION

Functional / Technical

•Test planning and strategy: Develop test plans, strategies, and cases based on business and non-functional requirements.

•Possess hands-on expertise in testing from T24 to TAP

•Analysis and reporting: Analyse test results, identify root causes of issues, and generate detailed reports for stakeholders

•Troubleshooting and defect resolution: Troubleshoot bottlenecks and collaborate with development teams to implement fixes

•Environment and tool setup: Configure the test environment, manage test data, and use testing tools and software

SKILLS REQUIREMENTS OF THE POSITION

•Expertise in Functional Testing

•Hands on experience in testing T24 securities (SC), Derivatives (DX) and Structured Products (SY) module.

•Hands on experience in testing B2F (T24 to TAP) flows in these modules.

•Knowledge of TAP business functions and testing, and T24/TAP recon would be an advantage.

•Basic knowledge of asset classes (Equities, Bonds, Funds, Share Options, OTC options) would be a plus.

•Prepare test scenarios and test cases for gaps identified for various B2F flows. Ensure test cases coverage is end to end.

•Provide walkthrough of test artefacts to onsite counterparts for their review and sign-off.

Personal and Social

•Good communication skills

•Good work ethnics and punctuality

•Good problem-solving abilities

•Good team player

•Good service attitude

•Systematic and meticulous

•Ability to work both independently as well as in team

Employment Type: Full-Time
Salary: $2,100 – $2,800 +

Job Summary

We are seeking a detail-oriented and experienced QC Technician to support quality assurance processes within a sheet metal fabrication environment. The ideal candidate will have hands-on experience in inspection, strong technical knowledge, and the ability to interpret engineering drawings to ensure products meet required specifications and quality standards.

Key Responsibilities

• Perform quality inspections on sheet metal components and finished products
• Interpret engineering drawings, technical specifications, and tolerances
• Conduct dimensional checks using measuring instruments (e.g. vernier calipers, micrometers)
• Identify defects and non-conformities, and recommend corrective actions
• Ensure compliance with quality standards and customer requirements
• Maintain accurate inspection reports and documentation
• Work closely with production teams to improve quality processes

Requirements

• Diploma in Mechanical Engineering or related discipline
• Proven experience in quality control / inspection within sheet metal fabrication
• Strong understanding of fabrication processes (cutting, bending, welding)
• Ability to read and interpret technical / engineering drawings
• Familiarity with quality inspection tools and standards
• Detail-oriented with strong problem-solving skills
• Knowledge of CNC machining (e.g. 5-axis) is an advantage

Why Join Us

• Competitive salary package
• Stable and growth-oriented environment
• Opportunity to work with an experienced engineering team
• Hands-on exposure to precision engineering and fabrication processes

Employment Type: Full-Time
Salary: $2,100 – $2,800 (commensurate with experience)

Job Summary

We are seeking a detail-oriented and experienced QC Technician to support quality assurance processes within a sheet metal fabrication environment. The ideal candidate will have hands-on experience in inspection, strong technical knowledge, and the ability to interpret engineering drawings to ensure products meet required specifications and quality standards.

Key Responsibilities

• Perform quality inspections on sheet metal components and finished products
• Interpret engineering drawings, technical specifications, and tolerances
• Conduct dimensional checks using measuring instruments (e.g. vernier calipers, micrometers)
• Identify defects and non-conformities, and recommend corrective actions
• Ensure compliance with quality standards and customer requirements
• Maintain accurate inspection reports and documentation
• Work closely with production teams to improve quality processes

Requirements

• Diploma in Mechanical Engineering or related discipline
• Proven experience in quality control / inspection within sheet metal fabrication
• Strong understanding of fabrication processes (cutting, bending, welding)
• Ability to read and interpret technical / engineering drawings
• Familiarity with quality inspection tools and standards
• Detail-oriented with strong problem-solving skills
• Knowledge of CNC machining (e.g. 5-axis) is an advantage

Why Join Us

• Competitive salary package
• Stable and growth-oriented environment
• Opportunity to work with an experienced engineering team
• Hands-on exposure to precision engineering and fabrication processes

Job Responsibilities
Operational & Communication Management

1. Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).
2. Ensure accurate and timely updates in booking systems and maintain documentation for audits.
3. Communicate job details and instructions clearly to driver-partners, customers and stakeholders
4. Provide constructive feedback to improve operational workflows and participate in projects, including UAT.

Customer Service Excellence

1. Monitor and coordinate trip assignments effectively according to operational KPI
2. Manage bookings, amendments, cancellations, and special requests according to operational KPI
3. Resolve service issues (delays, breakdowns, no-shows) and execute recovery measures (e.g., replacement vehicle).
4. Assist with lost item retrieval and maintain high service standards under pressure.
5. Possess good communication skills and astute ability to understand customers’ requirements.
6. Responds effectively to stakeholders in a stressful and fast paced work environment.

Others

1. Any other tasks and assignments assigned by superior.
2. Able to work under minimal supervision with a keen attitude for learning and using technology such as AI tools to improve productivity.
3. To adhere to manpower roster planned (3 rotating shifts) in accordance with operational requirements.

Job Requirements

1. GCE ‘N’/‘O’/ ‘A’ level
2. Ability to communicate effectively in English and Mandarin or Malay to liaise with Mandarin or Malay speaking customers and vendors.
3. At least with min 2 years of customer service experience

Job Responsibilities

• Efficient Management of Drivers and Corporate Accounts’ Debts
• Ensure the Key Performance Indicators (KPI) of Credit Control are met
• Monitor and control drivers and corporate client accounts’ outstanding.
• Responsible in contacting customers and send reminders to ensure timely payments.
• Negotiate repayment plans with customers and set payment terms and conditions accordingly.
• Conduct aged balance review with Superior and follow up review actions.
• Report and alert any exceptional and delinquent customers and apply appropriate actions to minimize bad debt.
• Prepare daily operation report (s).
• Administer litigation/credit monitoring and screening process.
• Ensure compliance with financial policies and procedures.
• Manage and review repossession and external collection agencies’ performance.
• Attend to drivers’ queries and appeals relating to Credit Control mat

Job Requirements:

• Diploma or other equivalent qualification (Diploma in Business related discipline will be added advantage)
• At least 2 years of experience in credit control  
• Prior experience in taxi and/or car rental industries is advantageous
• Candidate to possess a valid Class 3/3A Driving License will be an added advantage
• We seek Mandarin/Malay-speaking candidates who are required to serve Mandarin/Malay-speaking clients
• Excellent mathematical ability
• 5-days work week.

Job Summary

Seeking a Software Test Analyst with cards domain exposure to execute manual tests, validate card transaction flows, manage defects, and support UAT/regression testing in compliance with banking standards.

Mandatory Skill-set

• Minimum 1–2 years of hands-on manual software testing experience, preferably in banking or financial services;
• Basic banking domain knowledge, with exposure to card products (credit & debit cards);
• Understanding of card lifecycle processes: issuance, activation, transactions, settlements, disputes, and chargebacks;
• Strong knowledge of software testing fundamentals (SDLC, STLC, functional, integration, regression, UAT);
• Proven ability to design, execute, and maintain test cases from business/functional requirements;
• Mandatory experience with defect tracking tools (JIRA);
• Familiarity with test artefacts: test plans, test cases, execution reports, and DSR;
• Basic understanding of web technologies (HTTP, HTTPS, APIs);
• Awareness of banking regulations and compliance related to card payments.

Desired Skill-set

• Knowledge of payment networks such as Visa, MasterCard, or similar;
• Awareness or experience with SICS (Standard Interbank Card System) or other card processing platforms;
• Familiarity with card transaction flows and related messaging protocols;
• Exposure to automation testing tools or frameworks (good to have);
• Experience working in UAT environments with business stakeholders;
• Strong analytical, documentation, and communication skills.

Responsibilities

• Basic understanding of the banking domain with familiarity with card products: credit cards, debit cards;
• Understanding of card lifecycle processes: issuance, activation, transactions, settlements, disputes, and chargebacks;
• Knowledge of payment networks like Visa, MasterCard, etc. is a plus;
• Awareness of SICS (Standard Interbank Card System) or similar banking card processing systems;
• Basic understanding of banking regulations and compliance related to card payments;
• Knowledge of Software Testing fundamentals: SDLC, STLC, types of testing (functional, regression, integration, UAT);
• Ability to write and execute test cases based on requirements;
• Experience to manual testing primarily; automation experience is a plus;
• Familiarity with defect tracking tools like JIRA;
• Understanding of test artefacts: test plan, cases, and test reports (DSR);
• Basic understanding of web technologies (HTTP, HTTPS, APIs);
• Familiarity with card transaction flows and related messaging protocols.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Purpose

Own customer service reliability, to deliver consistency, trust, operational excellence and operational governance across regions. Serve as the central coordination point between stations, GSCs, commercial teams, and customers.

Key Responsibilities

External Customer

· To liaise with commercial / implementation / customers to understand the service requirements. · To develop and set up a Customer Program Solution & Proposal based on an agreed Control Tower funding methodology.
· Preparing regional reports and participate in presentations to Customers.
· To implement in the Regional Control Tower project and support on the overall process evaluation at the view of CT.
· To review the project with commercial / implementation / DHL stations/customers for further improvement approach.
· To work on capacity & forecast within DHL controllable limits and plan for contingency as applicable.
· Main Point of Contact for any Optimisation, Process Improvements Projects, Workshops and others for Asia Pacific.
· Explore Opportunities for Potential Existing or New Business Gains with customers.

Internal Customer
· M&S / Implementation - To liaise with account owner to have meeting with customers to understand the requirements.
· To initiative the CT proposal and get align with implementation & commercial team.
· Quote for Control Tower service to commercial and get agreement of the billing process.
· To arrange DHL internal workshop with different product for well delivering the Control Tower value.

Customer Operation Team

· To guide the team to understand the customers’ requirements.
· Monitor all operations and information systems to ensure compliance against customer defined SLAs, KPIs and internal DHL processes.
· To conduct pre-audit to ensure team are ready to handle the new business.

Overseas Office/Agent/Counterpart

· To liaise with origin/destination office related to the account/ business to provide necessary info.
· To ensure origin/destination office understand the dynamics & specifics of the assigned account/business which fully comply to the customers’ requirements.

Experience/Qualification Requirements

· Degree or equivalent
· Over 5 years of customer service experience preferably in the Freight Forwarding and Logistics industry
· Managerial Experience preferred
· Regional Asia Pacific Exposure preferred At least 5 years’ experience in Logistics.
· Strong analytical and problem-solving skills
· Strong Communication skills, verbal and written in English
· Excellent Airfreight & some amount of Warehousing Knowledge is preferred
· Excellent Presentation Skills & Excel knowledge is a must
· Software skill (Microsoft Office applications etc.)
· Excellent team work/leadership/influential skills and sensitivity to cultural difference is essential
· Able to multi-task in a challenging environment Knowledge of EDI interface

Job Description:

• Lead and oversee all project control functions, including planning, scheduling, cost control, progress monitoring and reporting for EPC projects.
• Develop, maintain and manage the project master schedule using Primavera (P6), including baseline and periodic re-baselining in accordance with project requirements.
• Monitor project progress against approved schedules and budgets, identify deviations, and implement corrective actions to ensure timely project delivery.
• Prepare and present accurate project reports, including progress updates, forecasts, cost tracking and risk analysis to management and stakeholders.
• Coordinate with engineering, procurement, construction and commissioning teams to ensure alignment of project schedules and deliverables.
• Ensure full compliance with project specifications, contractual requirements and scheduling standards throughout the project lifecycle.
• Working place is located at 31 International Business Park, Lobby B #05-06/07,Singapore 609921.

Requirements:

• Bachelor of Science or equivalent degree in engineering from an accredited university with minimum 15 years relevant experience in LNG & oil/gas projects, particularly in the South East Asia. Experience in Singapore is preferable.
• Must have minimum 5 years of similar management position in major LNG & oil/gas projects.
• Must have relevant experiences in overall project planning, programming, costing, progress reporting, tracking &monitoring of EPC works using Primavera software.
• Shall comply with all scheduling requirements as set out in the project requirements and specifications.
• Establish and maintain project baseline schedules, and perform re-baselining when required and approved.
• Experience in onshore LNG Terminal Projects and Commissioning planning will be a value add.

QC Inspector

QA/QC Supervisor

Job Summary:

We are looking for an Import & Export Coordinator to support daily logistics operations and ensure the smooth movement of goods.

Key Responsibilities:

• Prepare, process, and verify import and export documentation in compliance with regulatory requirements.
• Coordinate with freight forwarders and logistics partners on shipment arrangements.
• Monitor shipment status and provide timely updates on delivery and customs clearance.
• Maintain accurate records of shipments, vendors, and related documentation.
• Identify and report any operational or documentation issues for timely resolution.

Requirements:

• Diploma or degree in Logistics, Supply Chain, Business, or a related field. Candidates with equivalent work experience will also be considered.
• Relevant experience in logistics, import/export, or supply chain operations is an advantage.
• Basic understanding of customs procedures and documentation preferred.
• Good communication and organisational skills.
• Proficiency in Microsoft Office or similar tools.
• Experience in air freight or airport operations is an added advantage.