• Responsible for following detailed instruction provided by the Manager/Operations Executives of their section.
• Review of job file prior to inspection ensuring that everything is in order.
• Ensure that the operations or inspections are performed in accordance with the approved procedure or standard/method.
• Prepare all necessary tools, instruments and documentation needed to perform inspection.
• Provide guidance to trainee or junior inspectors when on the job.
• Supervise inspection team when required.
• Check with Port Operations, agents and terminals for arrival and berthing status of vessels.
• Check draft field report and organise report before handing over to Operations Executive.
• Assist in daily operations when required.
• Update Operations Executive on daily basic for operation and highlight any problems encountered during inspection.
• Maintenance on equipment and other apparatus used.
• Bring to the attention to superior of any possible discrepancies during inspection and to take preventive measures.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

• Drive sales growth and achieve revenue targets for Business Assurance and Certification services within the Southern Region of Malaysia.
• Develop and execute territory sales plans to identify new business opportunities and expand existing customer accounts.
• Build and maintain strong relationships with clients across various industries, providing consultative solutions for certification, audit, training, and assurance services.
• Generate and manage a healthy sales pipeline through prospecting, networking, referrals, and market development activities.
• Conduct customer visits, presentations, and solution discussions to understand business needs and propose suitable SGS services.
• Prepare quotations, proposals, and commercial offers in accordance with company guidelines.
• Work closely with technical, operations, and customer service teams to ensure smooth project execution and customer satisfaction.
• Support the implementation of national and regional sales initiatives to achieve business objectives.
• Monitor market trends, customer requirements, and competitor activities, and provide feedback to management on business opportunities and risks.
• Maintain accurate sales forecasts, pipeline updates, and customer records within the CRM system.
• Support key account development activities and contribute to customer retention and business expansion efforts.
• Provide guidance and coaching to junior sales team members where required.
• Ensure compliance with SGS policies, procedures, Code of Integrity, and Health, Safety & Environment (HSE) requirements.
• Perform any other duties assigned by the Reporting Manager or Senior Management.

Responsibilities

• Process Accounts Payable (AP) and Accounts Receivable (AR) transactions accurately to maintain financial records
• Perform bank reconciliations and post entries to the general ledger to ensure accurate accounting data
• Assist in month-end and year-end closing activities, including preparing accruals and prepayments for timely financial reporting
• Prepare and process employee expense claims and reimbursements to support payroll and expense management
• Maintain accurate accounting records and supporting documentation to comply with audit requirements
• Manage petty cash transactions and perform reconciliations to ensure cash accuracy
• Support preparation of financial reports, budgets, and forecasts to aid business planning
• Assist with tax-related matters by providing required documentation and schedules for compliance
• Prepare and process purchase orders as needed to support procurement activities
• Coordinate with suppliers and logistics providers to facilitate procurement and shipment processes
• Maintain procurement and import-related records and documentation to ensure traceability and compliance

Preferred competencies and qualifications

• Diploma in Accounting, Finance, or a related discipline
• Minimum 2 years of relevant accounting experience
• Proficient in Microsoft Office applications, especially Microsoft Excel
• Experience with accounting software
• Basic knowledge of procurement or import documentation
• Strong attention to detail and accuracy in financial tasks
• Good organisational and time management skills to meet deadlines
• Effective communication and interpersonal skills for team collaboration
• Ability to work independently and collaboratively within a team

Additional Information:

• Location: Pandan Loop, Clementi
• 5.5 days work week

Responsibilities

• Develop, implement, and monitor quality assurance procedures for food processing and export operations.
• Ensure compliance with Singapore Food Agency (SFA), HACCP, halal, and food safety regulations.
• Conduct inspections of raw materials, production processes, and finished products to ensure quality standards are met.
• Maintain quality documentation, records, and reports.
• Investigate customer complaints and quality issues and implement corrective and preventive actions.
• Coordinate with production and warehouse teams to maintain product quality.
• Support internal and external audits and continuous improvement initiatives.
• Train staff on food safety and quality assurance procedures.

Requirements

• Diploma in Biomedical Science, Food Science, Biotechnology, Applied Science, or a related field.
• Knowledge of food safety and quality management systems.
• Proficient in Microsoft Office applications.
• Able to work independently and communicate effectively with different departments.
• Experience in the food manufacturing or food export industry is an advantage.

Job Description – QA Executive (Fresh Produce) – SG/ SGPR only

Working Location

230A Pandan Loop, #03-01, Singapore 128416

Working hours

Monday to Friday: 6am to 2pm

Saturday (Adhoc): 6am to 2pm, off-in-lieu will be given

Remuneration

$3,000 to $5,000, depending on qualifications and working experience

You will be subjected to a probationary period of 3 months before being offered a full time position with the company.

Bonus to be paid depending on performance after completion of one year’s service

Annual Leave

You will be entitled to Fourteen (14) days of annual leave upon confirmation of your appointment and any other leave days(e.g Childcare) as mandated by the government. Such leave shall be taken subject to the exigencies of service. Any unused leave will be forfeited by the end of that calendar year.

Department

Quality Assurance / Operations

Reports To

QA Manager / Operations Manager

Job Summary

The QA Executive is responsible for ensuring that all imported and locally sourced fresh produce meets the company’s quality standards and customer requirements. The role includes conducting container unstuffing inspections, monitoring product quality throughout storage and distribution, preparing Arrival Quality Reports (AQR), supporting supplier claims, and working closely with procurement, warehouse, sales, and customers to maintain consistent product quality.

Key Responsibilities

1. Incoming Container Inspection

·        Attend container unstuffing and conduct quality inspections upon arrival.

·        Check pulp temperature, packaging condition, pallet condition, carton labelling, and overall shipment condition.

·        Inspect fruit for defects such as bruising, decay, soft fruit, dehydration, mechanical damage, mould, sunburn, shrivel, and other quality issues.

·        Verify shipment quality against purchase specifications and supplier agreements.

2. Quality Assurance & Monitoring

·        Monitor product quality during storage and distribution.

·        Conduct routine warehouse quality inspections and stock rotation checks.

·        Recommend sorting, repacking, disposal, or sales strategies based on product condition.

·        Ensure cold chain integrity is maintained throughout handling and storage.

3. AQR (Arrival Quality Report) & Documentation

·        Prepare detailed Arrival Quality Reports (AQR) with inspection findings and photographs.

·        Document quality defects with supporting evidence for internal records and supplier communication.

·        Maintain inspection records and quality databases accurately.

4. Supplier Claims & Customer Support

·        Prepare documentation to support supplier quality claims, including reports, photos, temperature records, invoices, and disposal evidence where required.

·        Coordinate with surveyors, insurers, and suppliers during quality investigations.

·        Support the Sales team by responding to customer quality enquiries and complaints.

5. Wholesale Market & Customer Monitoring

·        Monitor product quality and market acceptance at wholesale markets and key customer locations.

·        Collect market feedback regarding fruit appearance, sizing, colour, eating quality, and shelf life.

·        Provide recommendations to procurement and management based on market observations.

6. Food Safety & Compliance

·        Ensure compliance with Singapore Food Agency (SFA) regulations and company food safety procedures.

·        Maintain proper hygiene and sanitation practices during inspections.

·        Support internal audits and continuous quality improvement initiatives.

Job Requirements

Experience & Skills

·        Diploma or Degree in Food Science, Agriculture, Horticulture, Supply Chain, or related discipline preferred.

·        Good report writing and Microsoft Office skills.

·        Able to work independently and communicate effectively with suppliers and customers.

Personal Attributes

·        Strong attention to detail and observation skills.

·        Responsible, proactive and able to work under pressure.

·        Willing to work in cold storage and warehouse environments.

·        Willing to work flexible hours depending on vessel arrivals and operational requirements.

Software QA Executive

Responsibilities

• Develop, execute, and maintain software test plans, test cases, and test reports.

• Perform functional, integration, regression, and user acceptance testing (UAT) for software and IoT solutions.

• Identify, document, and track software defects, and work closely with developers to resolve issues.

• Verify software functionality, performance, and quality before deployment.

• Assist in product validation, quality assurance, and documentation activities.

• Prepare testing records, reports, and quality-related documentation.

• Support software release and quality control processes.

• Coordinate with internal teams to ensure project requirements and quality standards are met.

• Assist with project coordination, scheduling, and follow-up activities.

• Support daily business operations, administrative tasks, and documentation management when required.

• Assist in preparing reports, presentations, quotations, and customer-related documentation.

• Perform other duties assigned by management from time to time.

Requirements

• Diploma or Degree in Computer Science, Software Engineering, Information Technology, or a related field.

• Knowledge of software testing methodologies and QA processes.

• Familiarity with bug tracking and test management tools is an advantage.

• Strong analytical and problem-solving skills.

• Good communication and documentation skills.

• Able to work independently and as part of a team.

Job Description

• Design, develop, and implement Advanced engineering and process control solutions to optimize production processes, streamline workflows, and boost manufacturing productivity.
• Continuously assess and enhance Advanced engineering and process control capabilities/features to meet evolving production requirements, ensuring maximum efficiency and minimal operational disruptions.
• Generate and manage comprehensive reports on production and manufacturing KPIs
• Take charge of Advanced process control (APC) and fault detection classification (FDC) projects from initiation to conclusion, defining E2E integration scope, managing timelines, and providing regular progress updates.
• Proactively monitor APC/FDC performance, pre-emptively identify potential system issues, and implement preventive measures to minimize unplanned downtime.
• Conduct regular maintenance of APC/FDC software and hardware, troubleshoot technical issues, and ensure systems operate at peak performance.
• Collaborate with production and IT teams to identify opportunities for overall Advanced engineering process control improvement and implement changes that align with long-term operational objectives.

Requirements

• Strong knowledge of programming languages such as Java, C#, Groovy or Python and experience with database management such as Oracle
• Proficient in Model predictive control definition and understanding in semiconductor manufacturing system, processes and technologies
• Proven track record in Advanced Process control system (APC, FDC) development, integration, and optimization in a semiconductor environment.
• Understanding of AMAT E3 and PDF Exensio application will be added advantage.
• Effective communication and collaboration skills, with the ability to work with IT cross functional team (MES, EA, IMC)
• Bachelor's degree or higher in Computer Engineering, Computer Science or equivalent experience

About VSMC

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a established joint-venture dedicated to building a 300mm semiconductor wafer manufacturing facility in Singapore. We are seeking passionate, resilient, and dedicated professionals to help us launch a promising future that will power the next generation of devices and systems. If you share our commitment to excellence and want to make a lasting impact, join us and be part of something extraordinary!

Key Responsibilities

• As Subject Matter Expert responsible for all Instrumentation and Control systems including design, operations, maintenance, testing and commissioning, improvements, training programs and projects when needed.
• Ensure a safe and optimal performance, reliability and efficiency of these systems throughout the facility’s lifecycle.
• Perform any other additional technical functions assigned by management.

Education Qualification & Essential Experiences

• Bachelor's degree or higher in Electrical / Electronic Engineering or related field.
• Minimum of 10 years of relevant experience in Facility Instrumentation and Control systems
• Wafer fab facility Instrumentation and Control systems design, operation and maintenance experience.

Key Skills and Attributes

• Good interpersonal and communication skills to work effectively across functions and geographical teams with diverse background.
• Strong analytical and problem-solving skills to achieve positive results and outcome.
• Strong leadership and people management experience, with the ability to inspire, develop, and guide teams towards achieving business goals and project milestones.
• Strong written and verbal communication abilities.
• Goals driven and an excellent team player that can work under pressure in a dynamic and fast-paced environment.
• Has a proactive attitude and growth mindset, prioritizing adaptability, resilience, innovation, collaborative and ongoing learning to support business needs.
• Good skills of computer software e.x. Microsoft Office, Microsoft Project, Auto CAD etc.

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.

• Position : Project Manager (Protection & Control Systems)
• Location : Alexandra
• Working hours : 5 Days Work Week – Monday to Friday: 8AM to 5PM / 8.30AM to 5.30PM / 9AM to 6PM / 9.30AM to 6.30PM / 10AM to 7PM
• Salary (commensurate with experience) : Up to $9,000 Basic + Midnight Allowance + OT + AWS + Performance Bonus (Up to 3 Months) + Medical Benefits ($500/year) with Dependents Coverage + 18 - 21 Days Annual Leave + Company Activities + Company Trips
• Duration : Perm
• Industry : Automation

Responsibilities:

• Manage multiple HV/MV protection systems projects from contract award to final handover, ensuring delivery meets project scope, timeline, budget, safety and quality requirements.
• Coordinate with clients, consultants, OEMs, system integrators and internal teams for FAT, SAT, protection testing, relay configuration, commissioning, energisation and substation integration.
• Prepare and monitor project execution plans, milestone schedules and look-ahead plans across engineering, procurement, configuration, installation, testing and commissioning stages.
• Track project costs, progress claims, variation orders and subcontractor claims to support profitability, cash flow and cost-to-complete forecasting.
• Serve as the main point of contact for clients and stakeholders, leading coordination meetings, providing progress updates and managing project expectations.
• Support management in technical clarifications, contract discussions, issue resolution and dispute management.
• Identify, monitor and manage project risks, including relay coordination issues, IEC 61850 configuration, communication/network integration and interface mismatches.
• Ensure compliance with company WSH policies, Singapore safety regulations, client/utility site rules and project quality standards.
• Coordinate internal handover from Sales to Project Delivery and work closely with engineering, procurement, installation and testing teams.
• Ensure proper project closeout, including as-built drawings, relay settings files, SCL files, commissioning reports and O&M manuals.

Requirements:

• Diploma/Degree in Electrical Engineering, Electronics Engineering or related discipline.
• Relevant experience in HV/MV protection systems, substation automation, switchgear, power automation or related electrical projects.
• Strong knowledge of protection relays, relay settings, wiring/logic diagrams, IEC 61850, RTUs, IEDs and SCADA/SAS systems.
• Experience managing FAT, SAT, testing, commissioning and energisation activities will be advantageous.
• Strong project management, stakeholder coordination, problem-solving and communication skills.
• Able to manage multiple projects independently and work under tight deadlines.

Email to: jeslyn@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Deputy Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Our shortlisting process takes 3 working days, and only shortlisted candidates will be contacted.

If you do not hear from us within this period, your application was not shortlisted. We encourage you to continue your job search, and we will contact you should a suitable opportunity arise. We wish you all the best.

QA/QC Engineer (Façade Construction) – Singapore

We are seeking a QA/QC Engineer to oversee quality management for façade construction works at a major project in Singapore.

Key Responsibilities

• Implement and maintain project Quality Control Plans (QCP) and Inspection & Test Plans (ITP).
• Monitor façade installation works, steel structures, waterproofing, sealants, and related construction activities to ensure compliance with project specifications and quality standards.
• Conduct site inspections, witness tests, and acceptance activities for critical and concealed works.
• Manage NCRs, quality defects, corrective actions, and punch list rectifications.
• Inspect incoming materials, review quality documentation, and coordinate material testing where required.
• Maintain QA/QC records, inspection reports, and quality tracking systems.
• Liaise with Main Contractors, Consultants, Clients, RTOs, and subcontractors on quality matters.
• Support quality training, continuous improvement initiatives, and project quality objectives.

Requirements

• Diploma or Degree in Civil Engineering, Construction Management, or a related discipline.
• Experience in QA/QC within façade, curtain wall, steel structure, or building construction projects.
• Familiarity with inspection procedures, ITPs, NCR management, and quality documentation.
• Strong understanding of construction quality standards and site inspection processes.
• Good communication and coordination skills with multiple project stakeholders.
• Experience working on large-scale construction projects in Singapore is preferred.

Regret to inform that only shortlisted candidates will be notified.
www.dadaconsultants.com
EA Registration Number: R1878287
Business Registration Number: 201735941W.

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-AssistantAssociate-%28QC-Analytical-Chemist%29/28267-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for Research Assistant/ Research Associate (QC Analytical Chemist) in the Department of Clinical Imaging Research Centre (CIRC) Yong Loo Lin School of Medicine. CIRC is a dedicated molecular imaging research centre. It is equipped with on-site capability for the preparation of PET radiopharmaceuticals in a state-of-the-art GMP-certified facility. CIRC is positioned to support both academic and commercially led clinical research programs, with dedicated clinical imaging facilities area advanced modalities of PET-CT and PET-MRI. For more details on what we do, do visit https://medicine.nus.edu.sg/circ/. Appointments will be made on a two-years contract basis with the possibility of extension.

Purpose of the post

The QC Analytical Chemist will be responsible to, and work closely with Head of QC, to ensure the successful and safe release of radiopharmaceuticals manufactured at CIRC. The QC Analytical Chemist’s principal role will be to perform all quality control tests required by pharmacopeia. Alongside with maintaining the inventory of raw materials, maintenance of equipment and all the necessary documentation required for the QC laboratory in compliance to PIC/S GMP.

Main Duties and Responsibilities

The QC Analytical Chemist will be responsible for:

• Performing routine QC release testing (HPLC, GC, radioTLC etc) on radiopharmaceutical to ensure quality and safe for clinical use in compliance with PIC/S GMP requirements.
• Support routine QC operations such as daily equipment checks, monthly standard calibration, documentation activities.
• Conducting routine microbial testing activities such as microbial plate incubation, sterility testing, bioburden testing, etc and liaising with third party contractors if required.
• Managing raw materials, including inventory control, purchasing, receipt and status tracking of raw materials.
• Developing and validating QC test methods for the radiopharmaceutical QC release testing.
• Assisting in preparation and maintenance of Standard Operating Procedures (SOPs), Work Instructions (WIN), Recordsheets (REC), etc and fill in Batch Manufacturing Records (BMR).
• Supporting in the managing of equipment in the QC and Metabolite laboratories, including qualification, operation, maintenance, cleaning, calibration and re-qualification activities.
• Supporting Production in Research & Development activities when required.
• Maintaining cleanliness and housekeeping within QC laboratories, raw material storage areas, and the cyclotron facility.
• Handling chemical and biohazard waste disposal activities for QC department in accordance with safety and regulatory requirements.
• Adhering to the university’s safety and health policies and guidelines.
• Performing environmental monitoring activities in cleanroom facilities, including environmental and airborne particle sampling, when required
• Undergoing cross-training to support routine radiopharmaceutical manufacturing activities in Production, where necessary.
• Any adhoc duties assigned in support of departmental and operational needs

Physical Demands and Work Environment

Personnel should be comfortable with:

• exposure to radiation when handling radioactive samples.
• handling of chemicals for QC testing (flammables, acids, and bases).
• Handling chemical and biohazard waste
• Occasion lifting heavy objects such as lead shield containment (lead pots)
• Comfortable with routine and repetitive work
• Standard working hours with occasional overtime

Qualifications

The applicant should:

(a) Have a minimum of BSc degree in Chemistry, Biochemistry, pharmacy or a related field;

(b) Good knowledge and experience on GMP (Good Manufacturing Practice) or GLP (Good Laboratory Practice);

(c) Preferably hands-on experience with operating and maintaining analytical instruments such as HPLC, GC, and also aseptic isolator for sterility testing.

(d) Have good analytical processing skills, as well as,

(e) Have good critical thinking and proactiveness at work

Remuneration will be commensurate with the candidate’s qualifications and experience.

Formal application: Please submit your application, indicating current/expected salary, supported by a detailed CV (including personal particulars, academic and employment history, complete list of publications/oral presentations and full contacts of three (3) referees to the NUS Career Portal.

We regret that only shortlisted candidates will be notified.

• Assist to implement, maintain and to continuously improve on the ISO certification and system in relate to ISO 9001, ISO 22301 and ISO 27001
• Assist to review ISO 9001, ISO 22301 and ISO 27001 related manual, policies, procedures, business contingency plan and specified requirements and ensure they are implemented and complied to
• Assist to manage, participate and ensure all quality control and assurance processes / activities are in compliance to Company's standard, SOPs and WIs and customer’s requirements
• Facilitate and support in the review of processes and workflow to improve operational effectiveness
• Coordinate external audits and monitor corrective and preventive measures
• Participate in project, work studies, work committees, company-wide promotional activities and continuous improvement initiatives
• Conduct regular audits and compliance checks to assess quality performance, identify areas of improvement and monitor the corrective and preventive measures
• Ensure that corrective actions taken are adequate and analyse quality records for adverse trends
• Liaise with internal and external parties on QMS related issue
• Gather and prepare data from audits, compliance checks or any other areas as requested for management reporting
• Support company’s business effort and projects for client engagement and support, participate in the tender bidding
• Ensure that all information security management system related policies, procedures and specified requirements are implemented and complied to.
• Any other tasks as assigned by the supervisor

Requirement:

• Diploma or Degree in Science/Engineering from a recognized institution
• Preferably 2-3 years of work experience in Quality related work in the facilities management and/or engineering industry
• Preferably ISO 9001 Internal Auditor certified
• Preferably knowledge of Business Contingency Management System and Information Security System
• Proficient in MS Office applications
• Good written and verbal communication skills
• Resourceful and process good problem-solving skills
• Self-motivated and able to work well in a team
• Has a good safety mindset and displays good WSH behavior

Job Description

Quality Management Systems / Quality Assurance Manager

Department:  Quality,Regulatory & Compliance
Location: Singapore
Reports to: Business Director
Employment Type:  Full-time, Permanent
Job Level: Manager / Senior Manager

About AITbiotech

AITbiotech Pte Ltd is aSingapore-based molecular diagnostics and bioinformatics company dedicated to advancing clinical decision-making through innovative genomic and diagnostic technologies. Our product portfolio — including abONE, abSEQ, abNEX, abGenix X,and abTES — serves clinicians and healthcare institutions across SoutheastAsia. We are committed to the highest standards of quality, safety, and regulatory compliance as we scale our operations and expand into new markets.

Role Overview

The QMS/QA Manager will be responsible for maintaining and continuously improving AITbiotech's Quality Management System in alignment with ISO 13485, HSA (Singapore MDA) regulations, and CE-IVD/IVDR requirements. This is a dual-focus role: ensuring our QMS operates robustly across all product lines while actively leveraging AI-assisted tools to modernise quality processes, documentation workflows, and regulatory intelligence. The successful candidate will be a pragmatic quality professional who understands both the regulatory landscape for in vitro diagnostics and the emerging potential of AI to enhance quality operations.

Key Responsibilities

1.  QMS Maintenance & Continuous Improvement

• Own and manage the end-to-end ISO 13485-certified QMS, including document control, change control, CAPA, internal audits, and management review processes.
• Conduct periodic QMS gap analyses, identify process weaknesses, and drive corrective and preventive action plans.
• Maintain and improve the Quality Manual, SOPs, work instructions, and related controlled documents across all departments.
• Lead internal audits and coordinate external/third-party audits; prepare audit responses and oversee closure of non-conformances.
• Foster a quality culture across the organization through training programmes and quality awareness initiatives.

2.  Regulatory Affairs & Certifications

• Manage and maintain regulatory submissions and product registrations with HSA (Singapore MDA) for IVD medical devices.
• Lead CE-IVD/IVDR compliance activities, including technical documentation, Declaration of Conformity, and liaison with Notified Bodies.
• Monitor changes to applicable regulations (ISO 13485, IVDR, HSA MDA, ASEAN AMDD) and assess impact on existing QMS and product registrations.
• Coordinate with external regulatory consultants and legal counsel on cross-border market access strategies in Southeast Asia and beyond.
• Support product development teams with regulatory input during design and development, risk management (ISO14971), and design verification/validation activities.
• Manage post-market surveillance activities including complaint handling, vigilance reporting, and periodic safety update reports.

3.  AI Integration in Quality Operations

• Identify and pilotAI-assisted tools for QMS functions including intelligent document management, automated non-conformance tracking, audit trail analysis, and regulatory intelligence monitoring.
• Collaborate with IT and bioinformatics teams to evaluate and deploy AI/ML solutions that improve quality data analysis, risk assessment, and complaint trending.
• Develop validation frameworks and procedures for AI tools used in quality-critical processes, ensuring compliance with applicable standards.
• Stay current with industry guidance on AI use in regulated medical device environments (e.g., FDA AI/ML guidance, IMDRF frameworks) and translate into internal policies.
• Champion responsible AI adoption within the quality function — balancing efficiency gains with regulatory traceability and auditability requirements.

4.  Supplier & Partner Quality

• Qualify and periodically audit critical suppliers and contract manufacturers; manage approved supplier lists.
• Review and negotiate Quality Agreements with suppliers, distributors, and contract service providers.
• Manage OEM partner quality interfaces, ensuring incoming product quality and supply chain compliance.

5.  Cross-functional Collaboration

• Partner with R&D, operations, sales, and commercial teams to embed quality requirements into new product introduction and product lifecycle management.
• Provide QA sign-off for batch releases, labelling reviews, and product changes.
• Represent the quality function at senior leadership level; produce quality KPI dashboards and trend reports.

Qualifications & Experience

Essential

• Bachelor's degree or higherin Life Sciences, Biomedical Engineering, Molecular Biology, or a relateddiscipline.
• Minimum 5 years of experiencein Quality Assurance/QMS roles within a regulated medical device or IVDenvironment.
• Demonstrated working knowledge of ISO 13485:2016 and hands-on experience maintaining or auditing a certified QMS.
• Practical experience with HSA (Singapore MDA) IVD product registration processes.
• Solid understanding of CE-IVD/IVDR requirements, technical file structure, and conformity assessment pathways.
• Proficiency in CAPA management, risk management (ISO 14971), and non-conformance investigation methodologies.
• Strong documentation skills with meticulous attention to detail.
• Excellent communicator with the ability to engage regulators, auditors, and internal stakeholders at all levels.

Preferred

• Postgraduate qualification in Regulatory Affairs, Quality Management, or equivalent.
• Certified Quality Auditor(CQA, IRCA, or equivalent) or ISO 13485 Lead Auditor certification.
• Experience in next-generationsequencing (NGS), molecular diagnostics, or genomics-based IVDs.
• Exposure to ASEAN regulatory frameworks (e.g., BFAD Philippines, NPRA Malaysia, TFDA Taiwan).
• Hands-on experience with AI/automation tools applied to quality or regulatory processes (e.g., AI-driven document review, intelligent CAPA platforms, regulatory intelligence software).
• Familiarity with electronic QMS (eQMS) platforms such as Veeva Vault QMS, Master Control, or Qualio.
• Experience in startup or scale-up environment with the ability to operate independently and build processes from limited infrastructure.

Core Competencies

• Regulatory Acumen — deep understanding of IVD regulatory frameworks and ability to translate requirements into actionable QMS controls.
• Analytical Thinking —data-driven approach to quality problem solving, root cause analysis, and trend identification.
• AI Curiosity &Adaptability — genuine interest in applying AI/ML tools to regulated quality environments, with a compliance-first mindset.
• Cross-functional Influence —ability to influence without authority across R&D, operations, and commercial teams.
• Ownership & Initiative —self-directed and proactive; comfortable operating in a fast-moving scale-up environment.
• Audit Readiness — confident representing the company during regulatory inspections and stakeholder briefings.

What you will do:

As Customer Excellence & Quality manager, you will be assigned directly to one or more major customers/ dealers to ensure their requirements are fully understood and translated to JCI’s design and operations processes.

This role will drive communication and action working directly with customer focal points for quality, account executives, PBU Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Sales and Service.

This role includes establishing critical customer quality metrics for assigned key accounts while coordinating with the Customer Excellence & Quality Leader, orchestrating escalation resolution, and advocating for customers to ensure JCI is the best supplier. This person will be responsible to the assigned customers/account teams to drive improvement in key customer metrics by identifying issues/opportunities, initiating resolution/improvement plans and driving/tracking actions by engaging appropriate functional management and business units to ensure full support.

The scope of this role can be global/regional and will likely involve multiple PBUs.

How you will do it:

• Work with the Customer Excellence & GlobalQuality Senior Director and other Customer Excellence & Quality Managers tobuild and manage the processes to drive improved customer experience.  This includes the adherence to global processes, tools and communications mechanisms to ensure timely and accurate visibility of opportunities and issues driving to quick action and results.
• Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles, and to inform and enact these improvements
• Oversee the communication to the customer and resolve escalations when non-conformances are found at the customer in a timely and cost-efficient manner
• Develop and implement customer quality scorecard / KPIs to drive performance baselining and improvement on an ongoing basis
• Actively engage with your leadership and thebroader organization to support a customer-focused culture
• Account executive relationship management –Responsible for weekly updates to key partners across the business.  Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards a world-class Quality organization
• Manage key partner relationships to ensure alignment across the enterprise via appropriate planning, execution, visibility, tracking, and governance
• Responsible for sharing Customer Quality and PMO best practices. Drive the use of best practices and apply lessons learned
• Engage globally with the ability to understand and work effectively in a culturally diverse organization

What we look for:

• Early career to experienced professionals with at least 8 years of experience in customer quality, operations, supplier management, business optimization and/ or project management
• Experience overseeing a large quality organization including recruiting employees, assigning and directing work, evaluating performance, overseeing the development and maintenance of staff, building trust and rapport and motivating the team.
• Excellent people skills with ability to develop and maintain professional relationships across a matrix, multi-cultural organization to collaborate for results
• Ability to influence across a matrix organization through partnering and collaboration fostering strong relationships
• Regular executive interactions at Director/ VP level.  Must be able to build relationships at all levels.
• Candidate must be innovative, creative, broad-thinker, well-organized in managing numerous competing priorities, and can deal with adverse situations
• Candidate must exhibit a high level of self-motivation, sense of urgency, and assertiveness with the ability to make important decisions with minimal supervision.
• Bachelor’s degree in engineering, supplychain, business or related discipline, MBA is desirable
• Lean Manufacturing and/or Six Sigma trainingis desirable
• Strong oral & written in English
• Strong capability with standard MS Office tools
• Ability to travel

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefitspackage
• On the job/cross trainingopportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Key Responsibilities:

• Develop, implement, and maintain Project Quality Management System (QMS).
• Prepare and review Project Quality Plans (PQP), Inspection & Test Plans (ITP), Method Statements, and quality procedures.
• Ensure compliance with client specifications, ISO standards, MOM requirements, SS standards, and project contractual obligations.
• Lead quality audits, internal inspections, and vendor assessments.
• Monitor all site construction activities.
• Ensure inspections and tests are conducted according to approved ITPs and procedures.
• Coordinate with construction, engineering, and client representatives on quality-related matters.
• Review and approve quality records, inspection reports, test reports, and turnover dossiers.
• Ensure proper documentation for inspection.
• Lead investigation and resolution of NCRs (Non-Conformance Reports).
• Monitor corrective and preventive actions (CAPA).
• Conduct root cause analysis and implement improvement actions.
• Liaise with clients, consultants, third-party inspectors, and relevant authorities regarding QA/QC matters.
• Attend project meetings, inspections, audits, and quality reviews.
• Support project handover, commissioning, and final documentation submission.
• Lead and supervise QA/QC engineers, inspectors, coordinators, and subcontractors.
• Provide technical guidance and training to project teams on quality standards and procedures.
• Promote continuous improvement and quality awareness across project teams.