Total 573 support analyst job vacancies in Others category in Malaysia

•Gather, analyze, and document business requirements related to Corporate Internet Banking platforms and payment systems.

•Lead workshops and interviews with corporate clients, relationship managers, product owners, and technology teams.

•Understand and map corporate payment flows (SWIFT, RTGS, ACH, GIRO, instant payments, bulk payments).

•Work on enhancements to cash management products, payment initiation, transaction approvals, and reporting functionalities.

•Prepare functional specifications, user stories, process flow diagrams, and wireframes.

•Collaborate with UX/UI teams to design corporate-friendly online banking interfaces.

•Support UAT (User Acceptance Testing), SIT (System Integration Testing), and work closely with QA teams to validate solutions.

•Analyze and propose improvements for transaction security, multi-authorization flows, and payment file formats (e.g., MT101, ISO 20022).

•Ensure compliance with regulatory guidelines for corporate payments (e.g., MAS regulations, anti-money laundering).

•Act as a bridge between business stakeholders and technical delivery teams.

•Deep understanding of payment products: Domestic Payments, Cross-border Payments, Bulk Payments, Host-to-Host solutions.

•Familiarity with SWIFT messages, ISO 20022 standards, and other payment file formats.

•Experience working in Agile (Scrum/Kanban) environments.

•Strong stakeholder management, communication, and presentation skills.

•Hands-on experience with tools like JIRA, Confluence, Visio, Figma (optional).

avodaq provides ITnetworking solutions worldwide for customers of small to large scale networks. avodaq engineers are experts in their field who are responsible and empowered to provide solutions to some of the most complex networking issues.

You will have the opportunity to learn about IT and Cisco technologies which will be a great development to your career. This is an opportunity for someone who possesses fundamental technical skills and customer-oriented culture for clients, and the wish to hone skills whilst providing customer value. You excel when it comes to configuring, isolating, troubleshooting, and communicating to the clients.

Contract Duration: 27 July 2026 – 7 November 2026

Key Responsibilities:

• Provide Level 1 (L1) technical support for end users via ticketing system, email, or walk-in requests
• Troubleshoot and resolve issues related to Microsoft products (e.g., Windows OS, Microsoft 365, Outlook, Teams, Office applications)
• Perform laptop imaging/cloning and provisioning for new and replacement devices
• Manage and update incidents and service requests through the ticketing system
• Support end-user devices including: Laptops and desktops, Monitors and peripherals, Printers and printing issues, Mobile devices (basic configuration and troubleshooting), Meeting room IT setup (AV, conferencing tools, connectivity issues)
• Diagnose hardware and software issues and escalate to L2 support when necessary
• Assist in setup, onboarding, and offboarding of employees (device allocation, account setup)
• Maintain IT asset records and ensure proper documentation of issues and resolutions
• Provide basic user training and guidance for common IT tools and systems

Scope of Support:

• Support coverage: 9am – 6pm, Monday to Friday (8x5 support model)

Common Issues Handled:

• Microsoft Office / Outlook / Teams issues
• Login, password, and access-related problems
• Laptop performance and configuration issues
• Printer connectivity and errors
• Meeting room setup and conferencing issues
• Basic network connectivity troubleshooting

Requirements:

• Diploma or Degree in IT, Computer Science, or related field
• 1–3 years of experience in IT support or service desk environment
• Strong knowledge of Microsoft Windows and Microsoft 365 ecosystem
• Familiarity with ticketing systems and IT service management processes
• Basic understanding of hardware troubleshooting and device setup
• Good communication and customer service skills

Preferred Skills:

• Experience in laptop imaging/cloning tools
• Exposure to Active Directory and user account management
• Knowledge of mobile device support (iOS/Android)

Key Competencies:

• Problem-solving mindset
• Strong interpersonal skills
• Ability to prioritize and manage multiple tasks
• Team player with a customer-first attitude

• Provide basic technical support for desktops, laptops, and office IT equipment.
• Assist users with troubleshooting hardware and software issues.
• Install and set up computers, printers, and common applications.
• Respond to support requests via email, phone, or ticketing system.
• Ensure smooth day-to-day IT operations for employees.
• Support network connectivity issues such as Wi-Fi and VPN access.
• Maintain records of issues and solutions for future reference.
• Coordinate with IT teams or vendors for complex problem resolution.
• Perform routine system checks and updates.
• Deliver friendly and professional support to end users.

Job Description:

• Analyzing market data, building financial models and preparing client presentations for mergers and acquisitions or debt capital markets transactions.
• Conduct market research and summarize findings and conclusions to support pitch or execution document.
• Assisting in client transactions from pitch to close.
• Assist in credit ratings advisory work.
• Assist in sustainable financing advisory work.

Job Requirements:

• Ability to thrive in a dynamic, collaborative work environment.
• Excellent analytical, quantitative and interpretative skills.
• Being adaptable, flexible and resilient.

About the Company

Premier financial organization focused on high-standard regulatory compliance and risk management.

About the Job

• Plausibility Verification: Critically evaluate the client’s Source of Wealth (SoW) narrative to ensure it is logical and consistent with their profile.

• Independent Corroboration: Cross-reference client declarations against third-party evidence, such as public registries, audited financial statements, and tax records.

• Risk Assessment: Focus on high-risk factors and material wealth components, ensuring all findings align with Enhanced Due Diligence (EDD) standards.

• Stakeholder Collaboration: Partner with Relationship Managers (RMs) and Front Office teams to clarify deficiencies in documentation and refine wealth write-ups.

• Audit Trail Management: Maintain meticulous records of the corroboration process, documenting the rationale for accepting or escalating specific wealth profiles.

• Continuous Monitoring: Support the ongoing review of client profiles, identifying material changes that may trigger a reassessment of risk levels.

Skills and Requirements

• Regulatory Expertise: In-depth understanding of AML/CFT frameworks (e.g., MAS guidelines, FATF standards) and SoW/SoF corroboration requirements.

• Analytical Mindset: Exceptional ability to synthesize complex financial data from multiple sources to detect inconsistencies or red flags.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

Requirements:

• Core Experience: Min 2 years of experience in Identity and Access Management (IAM) engineering or analysis within enterprise ICT environments.
• Platform Expertise: Hands-on experience with IAM/IGA tools (e.g., SailPoint, Saviynt, Okta) and Microsoft Entra ID (formerly Azure AD).
• Regulatory Knowledge: Familiarity with public sector cloud environments, GCC requirements, and data privacy laws (e.g., PDPA, GDPR) as they relate to identity.
• Protocols: Deep understanding of identity protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM.
• Directory Services: Strong proficiency in Active Directory (AD), LDAP, and Azure AD Connect.
• PAM Knowledge: Experience with Privileged Access Management (PAM) tools and managing "Just-In-Time" access is highly preferred.
• Automation: Experience using PowerShell, Bash, or Python for identity task automation and API integration.
• Infrastructure as Code: Experience managing identity configurations via Terraform or Bicep is an added advantage.
• Cloud Security: Familiarity with cloud-native security tools (AWS IAM, Azure Policy) and Zero Trust Architecture principles.
• Certifications: Professional certifications such as CIAM, CAMS, Microsoft Identity and Access Administrator (SC-300), Okta Certified Professional, or CISSP will be an added advantage.
• Soft Skills: Strong analytical skills for troubleshooting complex access issues and the ability to document technical identity workflows clearly.
• Education: Degree or Diploma in Computer Science, Cybersecurity, Information Technology, or related disciplines.

My client is looking for an incumbent with 1–2 years experience to support the Japan trading and sales activities from Singapore

Location: Singapore

Team: Japan Securities Settlements Operations

About the Team

The Japan Securities Settlements Operations team supports Tokyo-based trading and sales desks, ensuring seamless securities and cash exchanges. Though the business is Japan-focused, the team operates out of Singapore, offering a global perspective and collaborative culture.

The position involves ensuring timely transaction delivery, maintaining operational controls to mitigate operational risks.

• Daily functions include high volume and constant liaising with agent banks, brokers and counterparties throughout the Japan market hours via telephone and emails. Pre-matching and fail trade management abiding to strict market cut offs, report preparation and break resolution are also part of the scope.

As an Operations Analyst, you’ll play a key role in ensuring smooth and timely securities transactions. Your responsibilities will include:

• Managing high-volume trade settlements and ensuring timely delivery
• Liaising with agent banks, brokers, and counterparties during Japan market hours via phone and email
• Handling pre-matching, fail trade resolution, and strict market cut-off adherence
• Preparing reports and resolving trade breaks
• Maintaining robust operational controls to mitigate risk

What We’re Looking For

• 1–2 years of experience in operations, preferably in finance or securities settlements
• Strong analytical and problem-solving skills with sharp attention to detail
• Excellent communication and relationship-building abilities
• Self-starter with a collaborative mindset and ownership of tasks
• Ability to manage multiple priorities in a fast-paced environment
• This is a 6 month renewable contract

Preferred Qualifications

• Fluent in Japanese (spoken and written) – highly preferred but not mandatory
• Exposure to equity products or prior experience in settlements

• Consolidate and summarize fuel consumption data across the entire fleet
• Support fuel saving initiatives and decarbonisation activities
• Conduct comprehensive analysis and reporting on fuel consumption and vessel performance
• Research and evaluate new vendors and emerging technologies for vessel modifications and efficiency upgrades
• Monitor the utilization for energy saving devices
• Maintain regular condition checks for D/G and Boilers to ensure optimal performance and early detection of abnormalities
• Conduct research and propose new technical solutions or vendors to enhance fleet efficiency.
• Support in any ad hoc tasks and projects as assigned

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Hiring: Electrical Household Fitter (Refrigerator and Wine Chiller)

Working hrs: 8am - 5pm (5days work)

Location: CBD

Salary: $2800 - $3000

• Repair & Maintenance: Troubleshooting electrical faults, repairing damaged appliances, and fixing power trips.
• Installs, repairs, maintains, and tests domestic electrical appliances
• Wiring & Safety: Performing electrical re-wiring and ensuring installations meet safety standards.
• Built-in Installation: Requires precision, including leveling and proper ventilation.
• Common Repairs: Fixing compressors, thermostats, evaporator fans, and refrigerant leaks.

Kindly please whatsapp me CV at +6598209696 ( Candy Tan )

Email: candytan@rspl-asia.com

Recruitment Support Pte. Ltd.|EA License No.: 24C2598|Reg No.: R21103133

Le Département Support et Services aux Parents est un département dédié à l’ensemble des services non pédagogiques proposés aux familles. 

MISSION

Le/la spécialiste support et services aux parents de l’IFS a pour mission principale de centraliser et de traiter les questions et demandes des parents de l’IFS concernant l’ensemble des services non pédagogiques. Il/elle est chargé(e) de garantir un niveau élevé de service aux parents et aux familles en centralisant, coordonnant et répondant aux demandes d’information, aux requêtes et aux réclamations liées aux services de l’établissement.

Il/elle contribue également au bon fonctionnement du transport et de la restauration scolaire, et collabore étroitement avec les départements internes ainsi qu’avec les prestataires de services externes afin d’améliorer la satisfaction globale des parents.

RESPONSABILITES

• Est l’interlocuteur(trice) principal(e) des parents pour toutes les questions relatives aux services non pédagogiques. 

• Centralise et gère les feedbacks, questions et réclamations des parents de l’IFS.

• Assure le suivi administratif de toutes les demandes reçues (FAQ, statistiques, etc…).

• Coordonne les réponses en collaboration avec les services concernés et veille à la résolution rapide des problèmes.

• Assure le suivi de tous les incidents de discipline dans les bus et garantit une présence quotidienne dans la bus bay (matin et soir).

• Participe aux réunions hebdomadaires transport et anime la partie sur la discipline.

• Coordonne les commandes de bus et supervise le bon déroulement des différentes étapes des sorties scolaires des élèves.

• Assure la coordination avec le prestataire de restauration scolaire afin de veiller au bon fonctionnement quotidien du service et à la gestion efficace des incidents. 

• Assure le suivi des questions et incidents cantine et veille à leur traitement approprié.

• Coordonne la gestion des oublis de lunchbox en coordination avec le département Finance.

• Apporte un soutien aux activités et projets du département selon les besoins. 

• Réalise toute autre mission nécessaire pour répondre à l’évolution des besoins opérationnels du département. 

COMPETENCES ET FORMATION 

• Bac + 2 minimum 

• Expérience dans les services clients, les relations avec les parents, l’administration ou un poste similaire 

• Bonnes compétences relationnelles, de communication et de service client 

• Forte capacité de diplomatie, de résolution de problèmes et de gestion des conflits 

• Aptitude au travail en équipe

• Capacité d’être sur le terrain autant que nécessaire pour vérifier le bon déroulement des opérations.

• Bonne organisation et sens des priorités

• Maîtrise des outils Microsoft Office et des systèmes ERP (tels que Workday) 

• Bilingue français anglais (écrit et oral)

RELATIONS DE TRAVAIL 

• Parents et familles

• Départements administratifs (Finance, Service des admissions)

• Partenaires de l’école (cantine, service de bus)

CONDITIONS DE TRAVAIL 

• Temps complet

• 8 semaines de vacances à prendre durant les vacances scolaires

• Rémunération selon la grille du personnel administratif IFS

• Assurance santé

RESPONSABLE HIÉRARCHIQUE 

Manager “Support et Services aux Parents de l’IFS”

-------------------------------------------------------------------------------------------------------------------------------------

The Parent Support and Services Department is a department dedicated to all non-pedagogical services offered to families. 

MISSION

The main mission of the IFS Parent Support and Services Specialist is to centralize and respond to the questions and requests of IFS parents for all non-pedagogical services. He/she is responsible for ensuring a high level of service to parents/families by centralizing, coordinating, and resolving inquiries, requests, and concerns related to school services. He/she also supports the efficient operation of transportation and canteen services and collaborates closely with internal departments and external service providers to enhance the overall parent experience.

RESPONSIBILITIES

• Act as the main point of contact for parents regarding non-academic services.

• Centralize and manage feedback, questions and complaints from IFS parents.

• Ensure the administrative follow-up of all requests received (FAQ, statistics, etc.).

• Receive and process responses in consultation with the relevant departments.

• Monitor and follow-up on all bus discipline incidents and maintain a daily presence at the bus bay during morning and afternoon operations.

• Take part in weekly transport meetings and lead discussions related to student discipline.

• Coordinate bus bookings and oversee the effective execution of the different stages of student field trips.

• Liaise with the canteen service provider to ensure smooth daily operations and effective issue resolution. 

• Monitor canteen-related issues and incidents and ensure appropriate follow-up and resolution.

• Coordinate the management of forgotten lunchboxes in collaboration with the Finance Department.

• Provide support for all department activities as needed.

• Perform additional duties as required to support the evolving needs of the department.

SKILLS AND TRAINING :

- Minimum of 2 years of higher education 

- Experience in customer services, parent relations, administration or a similar role.

- Good interpersonal, communications and customer service skills.

- Strong diplomacy, problem-solving, and conflict-resolution abilities. 

- Ability to work in a team

- Ability to be on the ground as much as needed to ensure smooth operations.

- Good organization and sense of priorities

- Proficiency in Microsoft Office applications and ERP systems (such as Workday). 

- Fluency in French and English, both written and spoken. 

WORKING RELATIONSHIPS : 

- Parents and families

- Administrative Departments (such as Finance, Admissions)

- School partners (canteen, bus service)

WORKING CONDITIONS : 

-  Full time

- 8 weeks of vacation to be taken during school vacations

- Salary according to the IFS administrative staff grid

- Health insurance

REPORTING LINE

Parent Support and Services Manager

Job Responsibilities

• Maintain and update payment-related websites.
• Upload documents, notices, and materials to payment websites when requested.
• Draft website content for approval by management/officers.
• Review and reconcile monthly SWIFT invoices against company records.
• Prepare and present invoice reconciliation reports.
• Monitor outstanding tasks and send reminders to relevant departments.
• Review membership categories of MEPS+ participants to ensure correct annual fee billing.
• Obtain banking license information from internal systems.
• Compare participant license types with MEPS+ membership categories.
• Prepare and submit reconciliation findings through the document management workflow system (DMS).
• Support day-to-day operational and administrative activities related to payment systems.

Requirements

• Degree in Business, Finance, Banking, Information Systems, or related fields.
• Strong attention to detail and accuracy in reviewing and reconciling data.
• Ability to prepare reports and present findings clearly.
• Proficient in Microsoft Office applications, especially Excel.
• Good written communication skills for drafting website content and reports.
• Experience in payment systems, banking operations, SWIFT, or financial services is an advantage.
• Familiarity with data reconciliation, invoice review, and workflow management systems is preferred.

• Consolidate and summarize fuel consumption data across the entire fleet
• Support fuel saving initiatives and decarbonisation activities
• Conduct comprehensive analysis and reporting on fuel consumption and vessel performance
• Research and evaluate new vendors and emerging technologies for vessel modifications and efficiency upgrades
• Monitor the utilization for energy saving devices
• Maintain regular condition checks for D/G and Boilers to ensure optimal performance and early detection of abnormalities
• Conduct research and propose new technical solutions or vendors to enhance fleet efficiency.
• Support in any ad hoc tasks and projects as assigned

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Responsibilities

• Management reports and dashboards for leadership and governance (including ad hoc requests).

• Operational reporting with actionable insights.

• Governance dashboards and risk reduction plans.

• Compliance evidence (audit reports, remediation tracking, certification renewals).

• Security assessment reports and vulnerability test results.

• Lifecycle and obsolescence compliance validation.

• Procurement documentation and vendor performance tracking.

Requirements:

Core Skills & Competencies

• Operational Reporting: KPI design, data quality, dashboarding, storytelling with data.

• Risk & Controls: Control design/effectiveness, risk assessments, issue management.

• Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination.

• Process Governance: SOP creation, standardization, continuous improvement.

• Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness.

• Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution.

• Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence.

Education:

• Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering)

• Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc)

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Information Technology team - Singapore

IT Service Management Support provides A&O Shearman (AOS) with an initial point of contact for providing first and second line resolution for IT support calls, requests and reporting. The team manages requests for new services and liaises with other areas of IT to resolve issues with existing systems and hardware.

What you will do

The Senior IT Analyst acts as an ambassador for IT, is responsible for handling requests and incidents as well as providing operational technical support along with occasional training to all customers within A&O Shearman, but predominantly for the Singapore office. The Senior IT Officer is also responsible for driving technological adoption, challenging the status quo, engaging with customers, and is expected to contribute in a positive manner to the success of the firm.

Customer Relationship Management

• Engage frequently with customers to educate and advise on their technological requirements
• Identify areas for innovation in line with the firm’s IT strategy
• Offer solutions to technical and non-technical problems
• Be proactive and innovative with technological advancements and changes

Service Support

• Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and call resolution
• End to end ownership of incidents and requests monitoring tickets passed to other support teams
• Ensure accurate and timely updates are maintained in the Incident Management System, no ticket should be more than 5 days old without a regular update
• Receive and handle requests for support following agreed procedures
• Promptly allocate tickets/requests as appropriate
• Maintain relevant records and documentation

Infrastructure & Application Support

• Assist in the investigation and resolution of incidents and problems relating to application, infrastructure and/or, operating and network systems
• Carry out agreed operational and specified maintenance procedures of a routine nature
• Monitor routine operations and initiates corrective action if processes fail

Service Delivery

• Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
• Meet all OLA Service activity targets in line with performance targets defined for the technology service
• Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Manage all calls accurately using the BMC Helix (Service Desk) ticket logging system
• Flexible with hours in order to fully support the team and to ensure the effective running of the operation outside of working hours as required

Supplier Management

• Work with suppliers to deliver services in line with agreed SLAs

Risk Management

• Appropriate escalation of incidents and requests to the Senior IT Manager in line with A&O Shearman’s processes

Quality, Methods & Tools

• Follow processes to ensure an exceptional level of service is provided to both internal and external customers

Key Relationships:

• Work with internal customers and external clients to deliver a professional, customer focused service; prioritising accordingly
• Work closely with IT Manager to deliver an efficient and effective service
• Work with the wider Asia Pacific team to ensure a seamless approach to support and security across applications and infrastructure

What you will have

Experience & Competencies

• Proven experience in a customer facing role within an IT Support / Service Desk environment
• Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service
• Experience with Microsoft products (Office/OS), BMC Helix ticketing system
• Knowledge and experience with Video Conferencing and Audio Visual technology
• A proactive and solution-driven mindset with ability to demonstrate initiative by contributing new ideas through creative thinking
• Clear verbal and written communication skills in Thai and English, with the ability to explain technical instructions in a non-technical way
• An enthusiasm to engage with people and a passion for exceptional customer service and technology innovation
• Ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
• Ability to work in a team environment to achieve service levels as a group and individually
• Prioritise and manage workload effectively, often under pressure
• Take personal responsibility to keep up to date with new technologies, systems and solutions and to facilitate technological innovation
• Ability to think logically, analyse situations and solve problems in a timely manner
• Awareness of business-critical incidents, and their potential implications for the business
• Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work
• Self motivated, self-starter, who will undertake all activities to the highest professional standards

Qualifications

• Accreditation in relevant technologies (Microsoft/Cisco etc.) and ITIL V.3 Foundation is desirable

Working Hours

• Work outside normal office hours, including on call, weekend/evening work will be expected as required by individual projects and activities
• This job description indicates the general nature and level of work expected. It is not designed to provide a comprehensive listing of the activities, duties, responsibilities or skills and competencies required of the staff member. The staff member may be asked to perform other duties as required.

•You will be responsible for end-to-end delivery of enterprise data and analytics solutions leveraging traditional and modern Data architecture. Experience with Financial Crime Analytics, Finance & Credit Risk Analytics, Credit Scoring & Decision systems, Retail & Wholesale Datamarts will of advantage

•The role spans requirements analysis, solution design, testing, implementation, and production support ensuring high-quality, scalable, and compliant data platforms that support advanced analytics and AI initiatives.

Key Responsibilities

•Lead end-to-end solution delivery for data and analytics across the full SDLC.

•Analyze business and regulatory requirements, translate them into scalable solution designs & provide estimations.

•Communicate complex technical and architectural concepts to business and senior stakeholders in a clear, simplified manner.

•Review and approve test strategies, functional test cases, and data validation approaches.

•Manage risks and issues related to scope, data quality, regulatory commitments, and delivery timelines.

•Participate in product and platform evaluations (RFPs, PoCs) for data, analytics, and AI tooling.

•Partner with production support team to conduct root cause analysis, resolution, and preventive controls.

•Lead innovation and modernization initiatives, including data discovery, cataloguing, governance, and AI enablement.

•Drive productivity, efficiency & quality improvements across delivery and operational processes.

•Ability to design data architectures supporting NLP and AI-driven analytics.

FUNCTIONAL SKILLSETS

Analytics Domains

•Financial Crime Analytics Transaction Monitoring, Customer Due Diligence, Sanctions & Payments Screening

•Finance & Credit Risk Analytics Financial reconciliation, Allocation, Performance management, Regulatory and Management reporting, Credit risk exposure, NPL, Counterparty risk, Basel & IFRS9 input variables

Enterprise Data, Analytics & Unstructured Data Enablement

•Proven experience delivering large-scale analytics platforms within financial services spanning structured, semi-structured, and unstructured data

•Strong capability in requirements analysis and functional design for analytics use cases involving Transactional data, Investigator narratives, Case notes and alerts, Policy & Customer communications documents

•Experience defining data quality, governance, lineage, and reconciliation controls for both structured and NLP-derived datasets.

Unstructured Data & NLP-Enabled Analytics

•Ability to define data architectures and data flows that ingest, curate, and govern unstructured and semi-structured data within enterprise data platforms.

•Experience translating business requirements into NLP-enabled analytical use cases, such as Text classification and categorization, Entity & relationship extraction, Risk indicator identification, Summarization of alerts, cases, or documents

Knowledge Graph & Relationship Based Analytics

•Ability to design and govern an enterprise knowledge layer defining relationship taxonomies, entity resolution rules, and linkage logic

•Ability to translate use cases into relationship driven analytical designs, such as Network based risk identification, Hidden association and indirect exposure analysis, Related party and concentric risk detection

Requirements

Data Platforms & Architecture

•Open table formats: Apache Iceberg, Delta Lake, Apache Hudi

•Distributed processing & query engines: Spark, Trino/Presto, Hive

•Cost optimization strategies: tiered storage, lifecycle management, workload governance

Programming & Analytics

•SQL, BTEQ, GCFR

•Python (Pandas, NumPy)

•BI & visualization tools: Power BI, QlikSense

Data Integration & Quality

•Informatica suite: PowerCenter, BDM, IDQ, Enterprise Data Catalogue

•Data ingestion patterns: batch, CDC, streaming

•Data validation, quality controls, and reconciliation frameworks within environments

Governance, Risk & Compliance

•Data modelling, critical data elements, regulatory reporting

•Fine-grained data access controls (row-level, column-level, masking)

•Metadata management, lineage, and impact analysis

•Compliance with BCBS 239, MAS, AML/CFT, and internal data standards

Big Data Platforms

•Cloudera Hadoop distribution: Hive, Impala, Spark, Iceberg, Trino