Total 192 support advisor job vacancies in Others category in Malaysia

Our client is an established private wealth platform.

Key responsibilities:

• Grow the business through proactive acquisition and retention of HNW/ UHNW clients
• Responsible for achieving annual revenue targets and objectives
• Build and develop a deep understanding of clients’ investment needs
• Ensure accuracy in product documentation including credit facilities
• Comply to all guidelines and regulations

Requirements:

• Bachelor's degree and possess professional qualifications: CMFAS and CACS
• Minimum 5 years of relevant wealth management experience
• Strong understanding and knowledge in cross border regulations
• Strong understanding of financial products and financial instruments
• Able to collaborate effectively across departments

Only shortlisted candidates will be responded to; therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112

ROLESUMMARY

The Helpdesk Support Engineer is responsible for providing first and second-level technical support to end users, ensuring timely resolution of IT incidents and service requests. The role focuses on maintaining high service availability, user satisfaction, and adherence to SLAs in enterprise and regulated environments.

KEYRESPONSIBILITIES

· Provide L1/L2 support for end-user issues related to hardware, software, and network systems.

· Log, track, and manage incidents and service requests through ITSM tools.

· Diagnose and resolve issues related to desktops, laptops, mobile devices, and peripherals.

· Support enterprise applications, email systems, collaboration tools, and user access issues.

· Escalate complex incidents to relevant teams and ensure timely closure.

· Perform user account management (creation, modification, access control, password resets).

· Install, configure, and maintain end-user systems and standard software.

· Support remote users using remote access and troubleshooting tools.

· Maintain SLA compliance and provide regular status updates to stakeholders.

· Document incidents, resolutions, and standard operating procedures (SOPs).

· Assist in system upgrades,patching, and rollout activities.

· Ensure adherence to IT security policies and endpoint compliance standards.

TECHNICALSKILLS & TOOLS

· Operating Systems: Windows, macOS (basic), Linux (basic)

· ITSM Tools: ServiceNow, Remedy, Jira Service Management

· End-User Support: MS Office, Microsoft 365, Outlook, Teams

· Identity & Access: Active Directory, Azure AD

· Networking (Basics): DNS,DHCP, VPN, LAN/Wi-Fi troubleshooting

· Remote Support Tools: AnyDesk, TeamViewer, Remote Desktop

· Hardware: Desktops, laptops, printers, mobile devices

SECURITY& COMPLIANCE

· Follow access control, password, and endpoint security policies.

· Ensure compliance with organizational security standards (e.g., ISO 27001).

· Identify and report security incidents or suspicious activities.

· Support endpoint patching and antivirus compliance.

QUALIFICATIONS& EXPERIENCE

·  Degree/Diploma in IT, Computer Science, or related field.

·  2–5 years of experience in IT helpdesk or end-user support.

·  Experience working in SLA-driven environments preferred.

·  Strong communication, troubleshooting, and customer service skills.

PREFERRED(GOOD TO HAVE)

· ITIL Foundation certification.

· Experience in government or regulated environments.

· Knowledge of endpoint management tools (Intune, SCCM).

· Exposure to basic scripting or automation.

ROLESUMMARY

The Operations Support Engineer is responsible for ensuring the smooth day-to-day operation of IT systems and applications by monitoring, troubleshooting, and resolving incidents. The role focuses on maintaining system stability, availability, and performance while adhering to SLAs in enterprise and regulated environments.

KEYRESPONSIBILITIES

· Monitor applications, systems, and infrastructure to ensure availability and performance.

· Provide L2 support for incidents, service requests, and operational issues.

· Troubleshoot and resolve application, system, and integration-related issues.

· Perform incident management, root cause analysis (RCA), and problem resolution.

· Ensure timely escalation and coordination with relevant teams for critical issues.

· Execute routine operational tasks such as job scheduling, batch monitoring, and health checks.

· Support deployment activities, releases, and environment validations.

· Maintain system logs, reports, and operational dashboards.

· Ensure adherence to SLAs, incident response timelines, and change management processes.

· Automate repetitive operational tasks using scripts and tools.

· Maintain documentation including SOPs, runbooks, and troubleshooting guides.

· Collaborate with DevOps, infrastructure, and application teams for continuous improvement.

TECHNICALSKILLS & TOOLS

· Systems & Applications: Basic understanding of application architectures and APIs

· Operating Systems: Linux/Unix, Windows

· Monitoring & Scheduling: Control-M, Autosys, Cron, Prometheus, Grafana

· ITSM Tools: ServiceNow, Remedy, Jira

· Scripting: Python, Bash, PowerShell (basic automation)

· Databases (Basic): SQL, query execution, log analysis

· Cloud (Basic): AWS/Azure environments (monitoring & operations)

SECURITY& COMPLIANCE

· Follow operational security procedures and access controls.

· Ensure compliance with organizational standards (ISO 27001, internal policies).

· Support incident logging, audit requirements, and reporting.

· Identify and escalate potential security or operational risks.

QUALIFICATIONS& EXPERIENCE

·  Degree/Diploma in IT, Computer Science, or related field.

·  2–5 years of experience in IT operations or application support.

·  Experience in SLA-driven or24x7 support environments preferred.

·  Strong analytical, troubleshooting, and communication skills.

PREFERRED(GOOD TO HAVE)

· ITIL Foundation certification.

· Experience in production support for enterprise applications.

· Exposure to DevOps environments and release management.

· Experience in regulated or government environments.  

ROLESUMMARY

The Data Centre Operations Support Engineer is responsible for ensuring the smooth operation, monitoring, and maintenance of data centre infrastructure, including servers, storage, and network components. The role focuses on uptime, physical infrastructure management, and operational support within mission-critical and regulated environments.

KEYRESPONSIBILITIES

· Monitor and manage data centre infrastructure including servers, storage, and network equipment.

· Perform routine checks on power, cooling, rack space, and environmental conditions.

· Support installation, configuration, and decommissioning of hardware (rack & stack, cabling).

· Provide L1/L2 support for infrastructure incidents and service requests.

·  Coordinate with vendors for hardware maintenance, replacements, and support activities.

· Manage data centre accesscontrol, asset tracking, and inventory management.

· Perform backup media handling, tape management, and storage operations (if applicable).

· Support high availability(HA) and disaster recovery (DR) activities and drills.

· Maintain logs, reports, and operational dashboards for data centre activities.

· Ensure adherence to SLAs, operational procedures, and safety standards.

· Assist in capacity planning, space optimization, and infrastructure audits.

· Maintain documentation including layouts, asset registers, and SOPs.

TECHNICALSKILLS & TOOLS

· Infrastructure: Servers, storage (SAN/NAS), racks, cabling, power systems (UPS)

· Operating Systems (Basic):Linux/Unix, Windows Server

· Networking (Basic): TCP/IP, patching, switches, connectivity checks

· Monitoring Tools: DCIMtools, Nagios, SolarWinds (basic)

· ITSM Tools: ServiceNow, Remedy, Jira

· Hardware Handling: Rack& stack, cable management, hardware diagnostics

SECURITY& COMPLIANCE

· Ensure physical security controls and authorized data centre access.

· Follow operational and safety standards for data centre environments.

· Support compliance with ISO27001 and audit requirements.

· Maintain asset tracking and secure handling of equipment and media.

QUALIFICATIONS& EXPERIENCE

· Degree/Diploma in IT, Electronics, or related field.

· 2–5 years of experience indata centre operations or infrastructure support.

· Experience in 24x7operations environments preferred.

· Strong coordination, troubleshooting, and documentation skills.

PREFERRED(GOOD TO HAVE)

· Experience with DCIM tools and structured cabling standards.

· Knowledge of data centre standards (TIA-942, Uptime Institute basics).

· Exposure to cloud-integrated or hybrid data centre environments.

· Experience in regulated or government environments.

Job Summary

Join our expanding team where you will contribute to client engagement, support project coordination, and help enhance client brands while delivering quality customer service in a dynamic and collaborative environment.

Responsibilities

• Deliver clear and engaging presentations to clients to build relationships and achieve project goals
• Apply brand enhancement strategies to increase clients’ market presence and visibility
• Coordinate and organize project activities to ensure timely and efficient execution
• Provide consistent, high-quality customer service to meet client expectations and foster satisfaction
• Collaborate effectively with team members to maintain a positive and productive work environment

Preferred competencies and qualifications

• Communicate clearly in spoken and written English with clients and team members
• Build rapport with clients and contribute cooperatively as a team member

Other Information

Benefits

• Opportunity to work on multiple projects
• Traveling opportunities
• Passionate, energetic, open office work environment
• Great work-life balance with team bonding activities

Duties & Responsibilities

· Responsible for delivering superior client experience through understanding, anticipating and executing client’s transactions and providing excellent administrative and organizational support to Client Advisor.

· Support Client Advisors in delivering exceptional client service and experience;

· Be point-of-entry contact for clients with account queries or orders, stock orders, payments, etc.;

· Assist with account opening, onboarding, due diligence and monitoring activities;

· Support with documentation for client meetings, business trips, investment proposals;

· Adhere to Internal policies & procedures and escalate where necessary;

· Collaborate with colleagues to ensure that all client accounts comply with legal, compliance and regulatory requirements; and

· Provides coverage for buddy CAAs.

Requirements

· At least 5 years of work experience as CAA

· Experience in private banking industry

· Ability to multi-task and work in a challenging fast-paced environment

· Strong work ethic with a positive, can-do attitude

· Experience in entrepreneurial environments and the flexibility to work in both highly structured corporate settings and less structured start‐up environments

Good to have

· Usage of Bloomberg Terminal

· Fluent in English and Mandarin

What you’ll do:

As a Solution Advisor Expert in Treasury within the APAC Office of CFO (oCFO) Black Belt team, you will serve as the trusted domain authority and go-to expert for solution and product-related guidance across the sales organization. You will engage with prospective and existing customers through executive-level interactions, discovery sessions, solution demonstrations, and strategic deal support, helping customers realize and maximize measurable business value from SAP solutions for their organization.

You will leverage deep functional, industry, and product expertise to support the full customer lifecycle—from opportunity identification and qualification through deal closure and successful transition to delivery—while scaling impact through enablement and collaboration across APAC, regional, and global teams.

Key responsibilities include:

• Provide deep, solution-specific expertise to support new sales, expansion, and adoption of SAP Office of CFO solutions for strategic and priority customers
• Deliver impactful, executive-level sales presentations and solution demonstrations (standard and customized) that clearly articulate business value, differentiate SAP, and align with customer priorities and management vision
• Conduct structured discovery sessions to understand customer business challenges, finance transformation objectives, and success criteria, translating them into compelling solution narratives and proof points
• Support strategic, high-value deals by positioning SAP Office of CFO solutions effectively and contributing to win strategies
• Act as a domain expert and trusted advisor for SAP field teams, serving as the go-to person for guidance on oCFO solutions, use cases, and best practices
• Establish thought leadership within account teams and contribute to shaping account strategies, solution themes, and competitive differentiation
• Evaluate account qualification criteria to guide investment decisions and focus efforts on the most impactful opportunities
• Collaborate with regional and global teams to leverage and rapidly adopt global best practices, assets, and sales plays
• Drive internal and external enablement activities to scale local teams and accelerate adoption of Office of CFO sales motions across APAC
• Collaborate with SAP partners and third-party solution providers to drive joint go-to-market initiatives and coordinated customer engagements
• Conduct rigorous dry runs for strategic deals and executive engagements to ensure high-quality customer interactions
• Leverage digital assets throughout the customer engagement lifecycle, including demos, presentations, and reusable content
• Ensure smooth transition of customer engagements to implementation partners and SAP Services teams for successful delivery and value realization
• Continue engaging customers post-sale to reinforce the SAP vision, support adoption, and build momentum toward renewals and expansion
  
  

What you bring:

• 12+ years of experience working with SAP Office of CFO solutions, including 5-6 years in SAP Treasury & Cash Management modules, preferably within a large, multinational software or technology organization
• Proven experience working with large enterprise and upper mid-market customers, including executive-level stakeholders
• Experience working across APAC markets, with an understanding of cultural, regulatory, and business diversity across multiple countries
• Expert-level knowledge of SAP Office of CFO solutions, with deep functional expertise in SAP S/4HANA Finance
• Advanced expertise (L3/L4 level) in SAP Treasury & Cash Management, including:
  Treasury & Risk Management Hedge Accounting Bank Communication Management & Multi-Bank Connectivity In-House Cash & Advanced Payment Management Bank Account Management (BAM)Cash Management & Liquidity Forecasting
  
  
• Broad solution understanding of SAP’s overall software portfolio and how Office of CFO solutions integrate into an end-to-end enterprise architecture
• Hands-on consulting or implementation experience, with the ability to translate delivery experience into credible, value-based sales conversations considered a significant advantage
• Working knowledge of Cloud, Hosted Services, and SaaS/PaaS delivery models in a B2B environment
• Proven ability to create compelling storylines, themes, and value-based narratives tailored to executive audiences
• Ability to quickly understand customer business goals and ensure they remain central to recommended solutions and engagement strategies
• Excellent communication, presentation, and organizational skills, with confidence engaging senior executives
• Ability to operate effectively in a complex, matrixed, and virtual team environment across regions
• High levels of energy, professionalism, and passion in all customer interactions
• Willingness to travel approximately 40–50%
• Master’s degree in Finance or Chartered Accountant (CA) qualification is a plus

Meet your team:

• SAP Account Teams: Partner closely to shape account strategies, support strategic deals, and deliver end-to-end customer value across the customer journey
• Customer Advocates: Collaborate to complement solution expertise and ensure customer success
• Global Digital Content Factory: Leverage and contribute to scalable digital assets for customer engagements
• Implementation Partners & SAP Customer Services and Delivery: Ensure effective handover and successful solution deployment and value realization
• Regional & Global oCFO Communities: Share best practices, align on strategy, and continuously raise the bar for Office of CFO solution excellence

Job Responsibilities including but not limited to:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills.

JobDescription:

The IT Support Specialist is to provide technical support to our enterprise customers.The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:

• Provide advanced support for Windows 11
• Manage device provisioning, configuration, imaging, and deployment for Windows environments.
• Perform break-fix support for hardware, software, and mobile devices.
• Troubleshoot and resolve:
• BitLocker / File vault encryption issues
• BSOD/crash diagnostics
• Administer Intune for device management  and deployment.
• Install, upgrade, and maintain operating systems, applications, and peripherals.
• Handle O365 support, including Word, Excel, Outlook, PowerPoint, and Access.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Work within a ticketing system to manage multiple tasks in a fast-paced environment.

DesiredSkills & Experience:

• Minimum 1 year of IT support experience in enterprise environments.
• Strong knowledge of Windows 11, BitLocker, and imaging tools.
• Proficiency in troubleshooting hardware issues and replacing components.
• Familiarity with Microsoft Office Suite and O365 administration.
• Understanding of network fundamentals and connectivity troubleshooting.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tickets simultaneously.

Education:

• 1+ years of work experience with Microsoft Intune

• 1+ years of work experience with Windows

*We regret that only shortlisted candidates will be notified.

The Analyst, Operations (Rep Support) will play a critical role in ensuring smooth onboarding, offboarding, and ongoing support for representatives. The role involves handling all rep-related operational tasks, queries, and follow-ups to maintain high efficiency and service quality. This position requires strong attention to detail, organizational skills, and the ability to manage multiple tasks independently.

Key Responsibilities:

• Take care of the end-to-end onboarding and offboarding processes for representatives, including documentation, system setup, and timely creation of agent codes.
• Send rep confirmation notices upon successful onboarding and follow up on offboarding debts for recovery.
• Take care of CRM rep data, including setup and maintaining updated records.
• Liaise with internal departments to ensure smooth transitions and coordination for rep-related processes.
• Act as the point of contact to ensure timely and effective support for representatives.
• Resolve enquiries efficiently and escalate issues where required.
• Track and maintain records of rep support requests and resolutions.
• Review and streamline workflows to improve efficiency and service quality.
• Ensure timely and accurate retrieval, archiving, and reporting of documents.
• Assist with ad hoc operational projects as assigned by management.

Requirements:

• Meticulous, detail-oriented, and able to meet deadlines consistently.
• Strong proficiency in MS Office, particularly Excel.
• Excellent organizational and communication skills.
• Ability to work independently and collaboratively as part of a team.
• Fresh graduates are welcome to apply; prior operations or insurance experience is a plus.

By submitting your job application, you give consent that SGA and any affiliates and any person authorised by SGA is allowed to use your personal data for assessing and evaluating your suitability for employment in any current or prospective positions within SGA.

Job Title: Sales Associate

Job Summary

We are looking for a motivated and customer-focused Sales Associate to join our team. The ideal candidate will be responsible for assisting customers, driving sales, and maintaining a positive shopping experience. You should have strong communication skills, a proactive attitude, and a passion for delivering excellent customer service.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner
• Understand customer needs and recommend suitable products or services
• Achieve individual and team sales targets
• Maintain product knowledge to effectively communicate features and benefits
• Process transactions accurately using POS systems
• Handle customer inquiries, concerns, and complaints efficiently
• Ensure the store is clean, organized, and well-stocked
• Assist with inventory management, stock replenishment, and merchandising
• Stay updated on promotions, sales, and company policies

To apply or find out more, contact

Leong Jia Wei

(Reg No: R25157456) on 

WhatsApp

+65 80358497

or email

jiawei@placement.com.sg

Overview

This role is for a Client Advisor – Southeast & North Asia within a Multi-Family Office / External Wealth Manager. The position focuses on managing and growing relationships with high-net-worth clients, while delivering tailored portfolio advisory solutions.
The role combines client acquisition, relationship management, and investment advisory, with a strong emphasis on compliance and collaboration within a Multi-Family Office / External Wealth Manager platform.

It is suited for experienced professionals from Private Banking or Wealth Management seeking a more entrepreneurial environment with regional and global exposure.

Key Responsibilities

• Leverage your network to onboard high-net-worth clients and continuously develop new relationships
• Work closely with the investment team to provide portfolio advisory aligned with client profiles and financial goals
• Collaborate across branches and business units to generate referrals and identify business opportunities
• Ensure all client interactions and transactions comply with regulatory and internal compliance standards
• Maintain high standards of professionalism and integrity in client servicing

Requirements

• A degree in Finance, Business, or a related discipline
• At least 5 years of experience in Private Banking or Wealth Management
• Strong interpersonal and communication skills with a client-centric approach
• Good organisational skills with attention to detail and ability to manage multiple clients
• Relevant MAS certifications

Key Responsibilities

• Serve as the primary point of contact for a portfolio of high-net-worth (HNW) / ultra-high-net-worth (UHNW) clients
• Build and maintain long-term, trust-based client relationships
• Understand clients’ financial goals, risk appetite, and investment preferences
• Provide tailored advisory on investment products, wealth planning, and portfolio strategies
• Collaborate with internal teams (investment, compliance, operations) to deliver holistic solutions
• Identify cross-selling and upselling opportunities across financial products and services
• Monitor client portfolios and provide timely updates, reviews, and recommendations
• Ensure full compliance with regulatory requirements and internal policies
• Support onboarding of new clients, including due diligence and documentation
• Mentor junior advisors and contribute to team performance

Our client is an established private bank.

Key responsibilities:

• Grow the business through proactive acquisition and retention of HNW/ UHNW clients
• Responsible for achieving annual revenue targets and objectives
• Build and develop a deep understanding of clients’ investment needs
• Ensure accuracy in product documentation including credit facilities
• Comply to all guidelines and regulations

Requirements:

• Bachelor's degree and possess professional qualifications: CMFAS and CACS
• Minimum 5 years of relevant wealth management experience
• Strong understanding and knowledge in cross border regulations
• Strong understanding of financial products and financial instruments
• Able to collaborate effectively across departments

Only shortlisted candidates will be responded to; therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112

Job Summary

Handle customer enquiries and feedback via livechat and email, provide accurate translations of product communications, coordinate internally to resolve issues, and support payment reconciliation and withdrawal processes to enhance global customer experience.

Responsibilities

• Respond promptly and efficiently to customer enquiries and feedback through livechat and email to resolve issues and questions
• Translate product information and customer communications such as newsletters and emails to ensure clarity and consistency
• Develop deep knowledge of products and internal software to assist customers effectively
• Coordinate with internal teams to ensure timely and accurate resolution of customer enquiries
• Collect and relay customer feedback to business partners to drive improvements in customer experience
• Document new customer information and operational workflows accurately
• Reconcile customer payments across various third-party systems to maintain financial accuracy
• Process customer withdrawals using internal systems efficiently
• Support sales teams by clarifying global customer enquiries related to payments and outstanding issues
• Collaborate with functional groups and IT to enhance settlement processes
• Maintain a positive and supportive attitude in all customers and team interactions

Required competencies and certifications

• Minimum 1–2 years of relevant experience in a related field
• Recognized tertiary qualification (Diploma or Degree)
• Advanced proficiency in Microsoft Excel, including formulas, functions, and data analysis
• Ability to adapt quickly and perform effectively in a fast-paced environment while meeting deadlines
• Strong capability to work under pressure with accuracy and attention to detail
• Willingness to work on a rotating shift schedule as operationally required

Preferred competencies and qualifications

• Fluency in Mandarin to communicate effectively with clients requiring Mandarin language support

To join us, please send your CV and cover letter in PDF or Word format to hr@coreetech.com, including your availability and salary expectations.

All personal data collected will be used for recruitment purposes only.