The Cloud Migration Technical Lead is a senior engineering role responsible for leading end-to-end Virtual Machine migration initiatives from on-premise environments to Microsoft Azure. This role ensures all migration workstreams are integrated into a cohesive delivery model covering assessment, migration execution, validation, cutover, and stabilization.

In addition, the role operates within a managed services environment, providing advanced (L4) technical support for complex escalations, ensuring continuous service availability, and driving operational excellence across multi-technology domains including cloud, networking, security, and infrastructure.

Key Responsibilities:

Cloud Migration Leadership & Delivery

· Lead end-to-end VM migration activities from on-premise to Azure using tools such as Azure Migrate.

· Plan and execute migration strategies including rehost, replatform, and modernization approaches.

· Ensure all migration phases (assessment, design, execution, validation, cutover, and stabilization) are delivered cohesively.

· Identify dependencies, risks, and mitigation strategies for migration workloads.

· Provide technical assurance, governance, and escalation support throughout the migration lifecycle.

· Collaborate with application, infrastructure, and business teams to align migration outcomes with business objectives.
Cloud & Infrastructure Engineering

· Design and implement Azure Virtual Machine environments and hybrid networking solutions.

· Support infrastructure modernization initiatives including DR, backup, and high availability solutions.

· Ensure best practices in performance, scalability, security, and cost optimization.

Advanced Technical Support & Operations

· Work independently with general direction to resolve escalated incidents and service requests within SLA timelines.

· Provide fourth-level support for complex incidents and perform deep root cause analysis.

· Proactively monitor, identify, and resolve issues before they impact services.

· Act as an escalation point for critical client and business-impacting incidents.

· Maintain accurate and timely ticket updates, ensuring proper documentation of resolution activities.

Service Delivery & Process Excellence

· Ensure delivery of contracted managed services outcomes and continuous service improvement.

· Support, track, and document change implementation activities.

· Proactively identify opportunities for automation and operational optimization.

· Perform quality audits across processes, service experience, and ticket management.

· Contribute to disaster recovery planning, testing, and execution.

· Collaboration, Leadership & Knowledge Sharing

· Communicate effectively with cross-functional teams and stakeholders to ensure seamless service delivery.

· Mentor and coach L1–L3 engineers, sharing knowledge and driving technical capability uplift.

· Support project delivery activities within the technology domain as required.

· Act as a subject matter expert across cloud and infrastructure domains.

Required Skills & Qualifications:

· 5+ years of overall IT infrastructure and project delivery experience.

· Minimum 4+ years of hands-on experience in Azure migration projects.

· Strong expertise in:

- Azure Migrate and Azure Virtual Machines

- Windows and Linux server migration

- Hybrid networking and connectivity

- Infrastructure modernization (DR, backup, HA)

- Migration governance and delivery frameworks

· Proven experience in large-scale enterprise migration projects.

· Strong troubleshooting skills across multi-domain environments (cloud, networking, security, compute).

· Experience working within ITIL-based service management environments.

Key Competencies :

· Strong stakeholder management and communication skills.

· Ability to operate effectively in high-pressure, complex environments.

· Proactive problem-solving and analytical thinking.

· Strong client service orientation and focus on delivering value.

Qualifications and Certifications :

· Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

Preferred certifications:

- Microsoft Certified: Azure Solutions Architect Expert

- Azure Administrator / Azure Migration certifications

- VMware, Networking (CCNP/CCIE), or Security certifications (CISSP, etc.)

· Additional certifications across cloud, infrastructure, and enterprise platforms are advantageous.

1. JOB DESCRIPTION

Job Title

Senior AI Technical Lead

Occupation

SENIOR ARTIFICIAL INTELLIGENCE ENGINEER

Job Description & Requirements

Job Summary

We are seeking a highly experienced and hands-on Senior AITechnical Lead to oversee the technical development and engineering quality ofour AI software products and platforms.

This role is ideal for someone who enjoys guiding juniorengineers, reviewing architectures, validating AI-assisted development work,and ensuring that systems are scalable, maintainable, and production-ready.

You will play a key role in overseeing the development ofAI-powered applications involving Generative AI, AI agents, workflowautomation, enterprise integrations, and intelligent software systems.

Responsibilities

Technical Leadership & Engineering Oversight

• Guide and mentor junior engineers on software engineering best practices and AI application development to enhance team capabilities
• Review and validate system architectures, technical implementations, and deployment approaches to ensure robustness and scalability
• Ensure AI-generated or AI-assisted code meets production-quality engineering standards for reliability and maintainability
• Establish coding standards, development workflows, documentation practices, and technical governance to maintain engineering excellence
• Troubleshoot and resolve complex technical and architectural issues to sustain system performance and stability

AI Product & Application Development

• Oversee the development of AI-powered software products and internal platforms to deliver innovative solutions
• Design and guide systems involving Large Language Models (LLMs), AI agents and multi-agent workflows, Retrieval-Augmented Generation (RAG), workflow automation systems, AI copilots, and enterprise AI assistants
• Support the transition of prototypes and Proof-of-Concepts (POCs) into scalable production systems to accelerate product delivery
• Evaluate and recommend suitable AI frameworks, tools, and infrastructure to optimize development and deployment

Architecture & Infrastructure

• Design and review backend architectures, APIs, databases, and system integrations to ensure seamless operation
• Ensure scalability, reliability, maintainability, and security across AI platforms to support business growth
• Support deployment and operational workflows across cloud and hybrid environments to enable flexible infrastructure management
• Guide engineering teams on version control, testing, CI/CD, monitoring, and deployment best practices to improve development efficiency

Product & Cross-Functional Collaboration

• Collaborate closely with product, business, and operations teams to translate requirements into effective technical solutions
• Participate in technical planning, feature design, and AI product roadmap discussions to align engineering efforts with business goals
• Support technical feasibility assessments and product innovation initiatives to drive continuous improvement

Required competencies and certifications

• 5–10+ years of experience in software engineering, backend engineering, system architecture, or AI engineering
• Strong proficiency in Python and modern backend development frameworks
• Strong understanding of scalable software architecture and engineering principles
• Experience with Generative AI / LLM applications, AI agents and orchestration frameworks, RAG systems, API integrations and microservices, cloud deployment, and modern development workflows
• Experience leading or mentoring engineering teams
• Ability to review and improve engineering quality across projects

Preferred competencies and qualifications

• Experience building AI SaaS platforms or enterprise AI applications
• Experience deploying AI applications into production environments
• Familiarity with OpenAI, Anthropic, LangChain, vector databases, or similar AI ecosystems
• Startup or fast-paced product development experience

Job Description:

• To assist the Consultant in supervision of the construction of the Structural Works under Building Control Act.
• To supervise and inspect the Contractor's works to ensure the works on site are of the expected quality.
• To ensure proper site documentation is maintained.
• Monitoring the constructions activities.
• To conduct other related duties as required by the Consultants and Developer.
• To verify that the Contractor's defects rectification are completed satisfactorily.
• To monitor and track the defects rectification meet the service standards set.
• To attend joint inspections with residents to better understand their requests/feedback where required.
• To conduct HDB approved plans to safeguard building structures.

Job Requirements:

• Minimum 3 years of experience in the supervision of building projects in Singapore, preferably in HDB projects.
• Possess at least the National Construction Certificate of Supervision (NCCS)
• Experience in precast structural works, prefabricated bathroom unit construction works and able to supervise architectural works or M&E works are essential. Candidates who are able to supervise inter-discipline works would be beneficial.
• Conversant in statutory code and requirements for site supervision, quality control procedures and construction administration.
• Good communication and coordination skills
• Employment contract period is approximately 12 months (with option to extend)
• Able to start work immediately preferred
• 5.5 days work week.

Company Description

StrongKeep is a Singapore-based cybersecurity startup reinventing how smaller businesses achieve security and compliance. We build an affordable, automated cybersecurity SaaS platform that integrates best-in-class open-source tools, smart defaults, and AI-driven automation — so small teams can achieve enterprise-grade protection. Learn more at StrongKeep.com. We have a very strong team culture, and we are very selective over who gets to join us.

Role Description

This full-time, on-site Senior Developer / Technical Lead role owns the technical delivery of StrongKeep's platform on a lean 7-person team. You will lead a small group of engineers, own our GEN 2 delivery and the Compliance module end-to-end, and set the bar for architecture, code quality, and shipping pace. You are equally comfortable writing the hard code yourself and unblocking the people around you.

A strong interest in AI (LLMs, GenAI, agentic workflows) is expected — we build AI-assisted development into our daily workflow (Claude Code and similar), and the product itself is moving toward embedded intelligence and automation.

You will work closely with a locally-based, multi-disciplinary team — engineers, a designer, a PM - mentoring junior engineers while staying hands-on yourself.

Key Responsibilities

Technical Leadership

• Own GEN 2 delivery and the Compliance module — architecture, roadmap, and shipping.
• Lead and mentor a small engineering team; run code reviews, set quality and testing standards, level up juniors.
• Make pragmatic build-vs-buy and architecture calls suited to a fast-moving 7-person startup.

Software Development

• Design and build secure, scalable backend and frontend across our stack (TypeScript, Node/Express, React/Next.js, MongoDB).
• Develop APIs, services, and integrations with internal systems and third-party security platforms.
• Maintain high code quality through testing, documentation, and secure coding practices in a multitenant SaaS.

Collaboration & Delivery

• Work with the PM, designer, and engineers to ship features weekly in a fast-paced environment.
• Participate in sprints and daily standups; own reliability, performance, and incident response for your modules.

Learning & Innovation

• Stay current with emerging cyber, AI, and automation technologies.
• Drive adoption of agentic AI workflows in both how we build and what we ship.

Qualifications

Technical Skills

• Strong full-stack proficiency with TypeScript/Node.js, React/Next.js, and experience with NoSQL
• (MongoDB/Mongoose) and SQL databases.
• Solid REST API design and integration experience.
• Hands-on experience with cloud platforms (AWS preferred; GCP/Azure welcome) and containerised deployment (Docker/Kubernetes).
• Demonstrated ownership of multi-tenant SaaS architecture (data isolation, auth, tenancy).
• Familiarity with secure coding principles and software engineering best practices.
• Bonus: cybersecurity-product domain experience; familiarity with LLMs / AI tooling and a willingness to go deep.

Soft Skills

• Proven ability to lead and mentor engineers in a flat, fast-moving team.
• Thrives in startup chaos: ambiguous scope, multiple hats, weekly shipping.
• Strong analytical, troubleshooting, and communication abilities.
• Self-directed learner who enjoys experimenting with new tools and techniques.

Requirements

• Bachelor's degree in Computer Science or equivalent practical experience / certifications.
• 6+ years of relevant software engineering experience, including direct technical leadership or founding-engineer experience

Murex Technical Delivery Manager

Qualifications & Skills Required

• Bachelor’s Degree in Computer Science, Engineering, Finance, or related discipline (or equivalent experience)
• Proven experience managing IT projects in a banking or capital markets environment
• Strong Murex expertise with deep technical understanding across front‑to‑back‑to‑risk modules
• Solid knowledge of treasury products and trade lifecycle processes
• Excellent stakeholder, communication, and vendor management skills
• Strong organizational skills with the ability to manage multiple workstreams under pressure

Key Responsibilities

Stakeholder & Communication Management

• Manage end‑to‑end project and change engagement, including planning, execution, and transition to BAU
• Act as the primary point of contact across business stakeholders, technology teams, vendors, and senior leadership
• Drive clear and effective executive‑level communications on project status, risks, dependencies, and financials
• Proactively manage expectations, risks, issues, and change requests across stakeholders

Process and Delivery Execution

• Manage a portfolio of complex Murex initiatives spanning one or multiple lines of business, including Front Office, Risk, Finance, Operations, and Technology
• Own full end‑to‑end project lifecycle delivery, from initiation and planning through execution, testing, deployment, and closure
• Ensure all projects and change initiatives are strategically aligned with business objectives, regulatory requirements, and treasury transformation roadmaps
• Develop and maintain detailed project plans covering all delivery phases, milestones, dependencies, and critical paths
• Ensure timely allocation of adequate and appropriately skilled resources across business, IT, and vendor teams
• Manage day‑to‑day project execution, chair project governance and delivery meetings, and drive issue resolution
• Identify and manage interdependencies across Murex front‑to‑back workflows, including integrations with market data, risk engines, finance systems, and downstream platforms
• Control and manage project scope, change requests, and impacts to schedule, cost, and delivery commitments
• Act as an internal quality gate, ensuring adherence to SDM, governance, testing standards, and audit requirements
• Oversee ongoing quality control activities and actively participate in issue triage and defect resolution
• Delegate tasks and responsibilities clearly across delivery teams while ensuring accountability and ownership
• Monitor, track, and control delivery outcomes to resolve issues, conflicts, dependencies, and risks impacting critical path milestones
• Ensure all projects and change requests are delivered within agreed scope, timelines, budget, and quality benchmarks
• Proactively identify, assess, and mitigate project risks and delivery issues to minimize impact to baseline plans

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

• Good co-ordination skills and good technical knowledge of M&E systems/ equipment
• To carry out regular site supervision and inspection of the works/materials including any off-site production as instructed by the consultant team so as to ensure that mechanical and electrical works, including security systems, are constructed to required quality, accuracy and workmanship

• To monitor work in progress in accordance to Approved Master Schedules with breakdown to Monthly, Weekly and Daily programmes
• To assist the RE on daily, weekly and monthly reports of site progress as per contractor’s approved program, activities, issues and resolutions
• To check and verify reports, variations and progress claims submitted by contractors, including as built quantity for the variations
• To undertake any other duties related to the project as and when instructed by the SO and RE.

Requirements:

• Bachelor's degree or Diploma in mechanical engineering, Electrical Engineering, or a related field
• 3-5 years of experience in overseeing construction projects, particularly in M&E systems
• Strong knowledge of building codes, regulations, and safety standards relevant to M&E systems
• Experience with quality control processes and methodologies
• Excellent problem-solving skills and ability to make quick, informed decisions
• Strong communication and interpersonal skills, with the ability to liaise effectively with contractors, consultants, and team members
• Work location will be at Sentosa on 5.5 days work week
• Salary Package include basic salary, AWS and gratuity bonus

Responsibilities:

• Supervises construction works to ensure compliance with approved plans, codes, and safety regulations.
• Represent clients, inspect materials/workmanship, and coordinate with contractors for projects like roads, buildings, and infrastructure
• Monitor daily construction activities to ensure adherence to technical specifications and safety standards.
• Inspect materials and workmanship to maintain high construction quality, often using specialized inspection equipment.
• Ensure contractors follow regulations set by authorities such as LTA, PUB, NEA, and BCA.
• Maintain detailed records, including daily reports, site photos, and technical reports for clients.
• Act as a liaison between consultants, contractors, and Qualified Persons (QPs) to resolve technical issues.
• Read and interpret structural, civil, or M&E drawings

Requirements:

• Min Diploma in Civil Engineering or related field
• Min 3 years of relevant experience in civil and structural experience in building or infrastructure projects
• Proficient in preparing site inspection reports and technical documentation.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Our esteemed client in the Engineering Consulting industry is seeking a Civil/ Structural Engineer to join their dynamic team:

• Employment Type: Permanent
• Position: Civil/ Structural Engineer
• Location: Jurong East
• Working Hours: Monday to Friday, Office Hours
• Salary Package: Up to $4,200 + Bonus

Job Responsibilities:

• Create detailed 2D/3D models and engineering drawings.
• Prepare engineering documentation.
• Conduct feasibility assessments and technical evaluations.
• Perform research aligned with organizational objectives.
• Manage project timelines and coordinate execution.
• Ensure compliance with current industry standards and regulations.
• Perform on-site inspections as needed.
• Coordinate with multiple parties to address design and implementation challenges.
• Participate in professional development programs prepared by the company.
• Conduct technical research and support collaborative R&D initiatives.

Job Requirements:

• At least a Bachelor of Civil Engineering, Architecture, or other related discipline with minimum 1 year of similar working experience.
• Inexperienced candidates are welcome to apply as training will be provided.
• Experience in project management would be advantageous.
• Willing to travel as and when needed.
• Proficient in Microsoft Office.
• Familiar with CAD and other engineering design software.
• Having a Class 3 Driving License would be a plus.

Ready to apply? Here’s how:

• Click the APPLY button, or
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing.

Only shortlisted candidates will be notified.

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA).

Adelin Chong | EA Personnel Reg No.: R1875641

Intuit Recruitment Pte Ltd | EA License No.: 25C2793

Sales Engineer

• Location: Vision Exchange, Jurong East
• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
• UP to $4,000 basic salary + variable bonus.

Are you passionate about engineering and enjoy working directly with customers? We are looking for a dynamic Sales Engineer to join our growing team and play a key role in expanding our presence within the offshore and marine industry.

In this role, you will combine your technical expertise with commercial acumen to identify opportunities, develop customer relationships, and provide tailored engineering solutions. This is an excellent opportunity for someone who enjoys both hunting for new business and nurturing long-term client partnerships.

Key Responsibilities

• Understand customers' technical requirements and recommend effective engineering solutions.
• Prepare and present quotations, proposals, and technical specifications.
• Conduct product presentations, solution demonstrations, and technical discussions with clients.
• Collaborate closely with engineering, operations, and project teams to ensure successful project delivery and customer satisfaction.
• Provide both pre-sales and post-sales technical support.
• Develop and maintain strong relationships with existing customers while actively identifying and pursuing new business opportunities.
• Manage the full sales cycle, from lead generation and quotation submission to negotiation and project award.
• Negotiate commercial terms and successfully close sales opportunities.
• Monitor market trends, competitor activities, and emerging customer needs to identify growth opportunities.
• Gather market intelligence and customer feedback to support continuous improvement and business development initiatives.
• Travel locally and internationally to meet clients, support projects, and strengthen business relationships.

What We're Looking For

• 1 year of experience in sales engineer (Offshore/Marine)
• Diploma or Degree in Engineering or a related technical discipline.
• Possess a valid Class 3 driving licence and be willing to travel independently for business purposes.

Job Description

• Industry/ Organization Type: MNC Industrial Electrical Technical Solutions Provider
• Position Title: Technical Sales Engineer
• Working Location: Central – Toa Payoh
• Working Hours: 5 days / Monday to Friday: 8.30 am-5.30 pm
• Salary Package: Up to SGD 4500 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Analyze clients’ technical requirements and recommend tailored solutions
• Craft and deliver engaging technical presentations, product demos, and proposals
• Lead pre-sales activities, including site visits, technical inquiries, and tender submissions
• Collaborate with engineering and product teams to develop customized applications and support
• Provide post-sales technical assistance and conduct training sessions as needed
• Oversee major accounts including international conglomerates, government bodies, and top consulting firms
• Support regional branches in business development and marketing initiatives

APPLY NOW!!!

• Diploma in Electrical/Mechatronics/Electronic/Mechanical Engineering
• Min. 1 year of working experience in related field
• Experience in power systems, UPS, or related sectors is a plus
• Training is provided to inexperience candidate
• Ability to read and interpret technical drawings, specifications, and schematics
• Proficiency in Microsoft Office, AutoCAD, or other relevant engineering software is an advantage
• Willingness to travel for client meetings and site visits

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77201 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Company Overview

We are a growing organization providing advanced power supply and testing solutions to a diverse range of industries. We offer a collaborative work environment and strong opportunities for career growth.

Job Description

We are looking for a driven and customer-focused Technical Sales Engineer to support business growth in power supply and power test solutions.

In this role, you will combine technical knowledge with sales expertise to understand customer needs, recommend suitable solutions, and drive revenue growth. You will also work closely with internal teams to ensure successful project delivery.

Key Responsibilities

• Drive sales of AC/DC power supplies, programmable power sources, and testing solutions
• Identify and develop new business opportunities and customers
• Manage and grow existing customer accounts
• Gather customer requirements and propose suitable technical solutions
• Conduct product presentations and demonstrations
• Prepare quotations, negotiate pricing, and close sales deals
• Provide support across pre-sales and after-sales stages
• Collaborate with internal teams to ensure smooth project execution

Job Requirements

• Diploma or Degree in Electrical & Electronics Engineering or related field
• Minimum 2 years of experience in technical sales or applications engineering
• Basic knowledge of power electronics and AC/DC systems
• Familiar with electrical specifications such as voltage and current
• Ability to read and interpret datasheets and schematics
• Strong communication and presentation skills
• Customer-oriented with good problem-solving ability
• Self-motivated, proactive, and results-driven

Preferred (Good to Have)

• Experience in power supplies or test & measurement equipment
• Background in industrial electronics, automation, or energy industries
• Experience handling RFQs, tenders, or distributor networks

Other Information

• Working Location: Toa Payoh, Singapore
• Working Hours: Monday to Friday, 8:30 AM to 5:30 PM
• Work Arrangement: Hybrid arrangement available after probation

Salary & Benefits

• Competitive salary with commission and performance bonus
• Annual Wage Supplement (AWS) and variable bonus
• 5-day work week
• Medical benefits and insurance coverage
• Annual leave and medical leave
• Career progression opportunities (Senior / Regional roles)
• Training and development opportunities
• Exposure to industries such as electronics, EV, renewable energy, and R&D
• Travel opportunities for client visits and industry events

• Source and develop new clients in construction, marine, and industrial sectors.

• Provide expert advice on the safe and effective use of lifting equipment.

• Build and maintain strong, long-term relationships with clients.

• Deliver tailored proposals, quotations, and technical solutions.

• Coordinate with internal teams to ensure smooth order fulfillment.

• Track market trends, competitor activities, and product demand.

• Represent the company at trade shows and technical seminars.

• Meet or exceed agreed sales KPIs and revenue targets.

Requirements:

• Minimum 2 years of sales or business development experience in lifting, rigging, or industrial supplies.

• Technical knowledge of wire ropes, shackles, slings, and lifting gear is highly advantageous.

• Excellent communication, negotiation, and presentation skills.

• Self-driven, target-oriented, and capable of managing multiple clients.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Role Overview

We’re looking for a highly analytical and performance-driven L3 Application Support Engineer with deep expertise in SRE, DevOps, and enterprise infrastructure. The role focuses on ensuring high availability for critical banking/corporate systems, driving automation, and leading complex incident resolution with minimal business impact.

Key Responsibilities

System Reliability & Incident Management

Provide L3 application support for 24/7 production environments with strict SLA adherence

Rapid triage, root cause analysis, and resolution of high-severity incidents for banking/corporate apps

Lead DR drills, post-mortems, and implement resilience improvements

Proactive health checks, patching, and performance monitoring to prevent outages

Manage CI/CD pipelines using Jenkins/GitLab, Bitbucket, and Azure Automation Runbooks

Implement Infrastructure as Code and automated deployments across Dev, UAT, Prod

Build scripts in PowerShell, Bash, Python, KQL, T-SQL to reduce manual toil and streamline operations

Track EOS/EOL components and drive technical upgrades for compliance

Platform & Database Administration Administer Azure SQL PaaS/IaaS, PostgreSQL, MongoDB, Redis, Elasticsearch, MariaDB

Manage Windows Server, RHEL8/9, OpenShift, and AWS S3 workloads

Configure monitoring and dashboards using Azure Log Analytics, ELK Stack, Grafana, OAPM

Security & Collaboration Remediate vulnerabilities using Microsoft Defender for Cloud/SQL and ensure compliance

Partner with Dev, Security, Compliance, and Vendor teams for long-term fixes

Own change/release management and maintain environment consistency

Create runbooks, SOPs, and knowledge transfer docs for L1/L2 teams

Required Skills & Qualifications

Cloud & Infrastructure: Azure Portal, Azure SQL, Logic Apps, VM Mgmt, RHEL8/9, OpenShift, AWS S3

Databases: SQL Server 2005-2019, MongoDB, Redis, Elasticsearch, PostgreSQL, MariaDB

DevOps/Tools: Jenkins/GitLab CI/CD, Bitbucket, Jira, Confluence, ELK, Grafana

Automation: PowerShell, Bash, KQL, T-SQL, Power Automate, Power Apps, Power BI

Security: Azure AD, Active Directory, SCOM, LDAP, Defender for CloudCertifications Preferred

Microsoft Certified: Azure Database Administrator Associate

Microsoft Certified: Azure Fundamentals

ITIL® v3 Foundation

We are seeking an L1 Application Support Analyst to provide first-line support for enterprise applications. The successful candidate will be responsible for monitoring application performance, handling incidents and service requests, troubleshooting issues, and ensuring a positive user experience through timely support and resolution of technical problems.

Key Responsibilities

• Serve as the first point of contact for application-related incidents, service requests, and user inquiries.
• Monitor application health and system alerts to identify and respond to issues proactively.
• Investigate, troubleshoot, and resolve application-related problems within defined service level agreements (SLAs).
• Log, categorize, prioritize, and track incidents and service requests using ticketing systems.
• Escalate complex issues to relevant technical teams and coordinate follow-up activities until resolution.
• Communicate effectively with users by providing timely updates on incident status and resolution progress.
• Perform basic application support activities, including user access management and routine operational tasks.
• Maintain accurate documentation of incidents, resolutions, standard operating procedures, and knowledge articles.
• Collaborate with internal teams to identify recurring issues and support continuous service improvement initiatives.
• Participate in shift schedules, on-call support, or weekend support activities when required.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 1–3 years of experience in application support, service desk, technical support, or a similar role.
• Understanding of incident management, problem management, and service request processes.
• Familiarity with ticketing and service management tools.
• Basic knowledge of databases, operating systems, and enterprise application environments.
• Strong analytical and troubleshooting skills with attention to detail.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently as well as collaboratively in a team environment.
• Willingness to learn new technologies and adapt to changing business requirements.

Preferred Qualifications

• Knowledge of ITIL processes and service management best practices.
• Experience supporting enterprise applications in a production environment.
• Familiarity with SQL queries, application monitoring tools, or log analysis tools.

EA Number: 11C4879

Role Overview

We’re looking for a highly analytical and performance-driven L3 Application Support Engineer with deep expertise in SRE, DevOps, and enterprise infrastructure. The role focuses on ensuring high availability for critical banking/corporate systems, driving automation, and leading complex incident resolution with minimal business impact.

Key Responsibilities

System Reliability & Incident Management

Provide L3 application support for 24/7 production environments with strict SLA adherence

Rapid triage, root cause analysis, and resolution of high-severity incidents for banking/corporate apps

Lead DR drills, post-mortems, and implement resilience improvements

Proactive health checks, patching, and performance monitoring to prevent outages

Manage CI/CD pipelines using Jenkins/GitLab, Bitbucket, and Azure Automation Runbooks

Implement Infrastructure as Code and automated deployments across Dev, UAT, Prod

Build scripts in PowerShell, Bash, Python, KQL, T-SQL to reduce manual toil and streamline operations

Track EOS/EOL components and drive technical upgrades for compliance

Platform & Database Administration Administer Azure SQL PaaS/IaaS, PostgreSQL, MongoDB, Redis, Elasticsearch, MariaDB

Manage Windows Server, RHEL8/9, OpenShift, and AWS S3 workloads

Configure monitoring and dashboards using Azure Log Analytics, ELK Stack, Grafana, OAPM

Security & Collaboration Remediate vulnerabilities using Microsoft Defender for Cloud/SQL and ensure compliance

Partner with Dev, Security, Compliance, and Vendor teams for long-term fixes

Own change/release management and maintain environment consistency

Create runbooks, SOPs, and knowledge transfer docs for L1/L2 teams

Required Skills & Qualifications

Cloud & Infrastructure: Azure Portal, Azure SQL, Logic Apps, VM Mgmt, RHEL8/9, OpenShift, AWS S3

Databases: SQL Server 2005-2019, MongoDB, Redis, Elasticsearch, PostgreSQL, MariaDB

DevOps/Tools: Jenkins/GitLab CI/CD, Bitbucket, Jira, Confluence, ELK, Grafana

Automation: PowerShell, Bash, KQL, T-SQL, Power Automate, Power Apps, Power BI

Security: Azure AD, Active Directory, SCOM, LDAP, Defender for CloudCertifications Preferred

Microsoft Certified: Azure Database Administrator Associate

Microsoft Certified: Azure Fundamentals

ITIL® v3 Foundation