Total 1,380 technical support job vacancies in Information Technology category in Malaysia

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Customer Support Engineer

• Location: Ubi
• Mon to Fri 8.30am – 5.30pm + OT (sometime only)
• Salary: $3000 negotiable

Requirements

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Job scope

• Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Infrastructure Platforms, International Services, you will play a leadership role in ensuring operational and governance stability across Southeast Asia, with primary coverage of Thailand and the Philippines. You will own local governance processes, strengthen service management rigor, and ensure strong engagement with regional and global partners. You will bring solid technical breadth to understand issues, ask the right questions, and communicate clearly—without needing deep developer or architect specialization.

Job responsibilities

• Own local technology governance for Infrastructure Platforms International across Thailand and the Philippines, ensuring consistent execution of operational controls, governance routines, and management reporting aligned to local and global standards.

• Lead and coordinate cross-functional initiatives (strategic and run-the-business) to remove delivery friction and enable product and infrastructure teams to meet service outcomes.

• Align regional execution to global objectives, ensuring priorities, processes, and governance expectations are clearly understood and adopted across Southeast Asia locations in scope.

• Serve as a senior connector across teams—build strong working relationships with regional/global partners and leverage common processes and resources to deliver against targets.

• Partner closely with Audit, Risk, Cyber & Technology Controls, and Compliance to ensure adherence to local regulatory requirements and JPMorganChase technology standards, including supporting regulatory responses and governance evidence needs.

• Strong stakeholder management skills, with demonstrated experience proactively driving timely, self-initiated 360-degree stakeholder engagement to socialize key initiatives and align priorities, maintaining a consistent customer-first focus.

• Own stakeholder communications and escalation, providing clear updates, decision points, and remediation actions to business and technology leaders.

• Oversee core service management disciplines—incident, problem, and change management—ensuring high-quality execution, effective root-cause follow-through, and sustained risk reduction.

• Support the evolution of operating models in Southeast Asia locations in scope, ensuring a clear ownership and accountability model while maintaining appropriate governance and oversight.

Required qualifications, capabilities, and skills

• Bachelor’s degree in computer science or a related technology field (or equivalent practical experience).

• 5+ years of experience in technology operations, service delivery, and/or governance in a complex enterprise environment, operating at a Vice President (or equivalent) level.

• Experience operating within regulated financial services environments, with exposure to Southeast Asia markets, including Thailand and/or the Philippines.

• Demonstrated ability to lead through influence, aligning stakeholders and driving outcomes across multiple teams and priorities.

• Strong grounding in technology service management and controls (incident/problem/change practices, availability and stability, operational hygiene, risk and issue management).

• Executive-level communication skills: able to translate technical topics into clear narratives, actions, and decisions for senior stakeholders.

• Strong judgment and ownership mindset—able to navigate ambiguity, set direction, and keep teams aligned on outcomes and timelines.

Preferred qualifications, capabilities, and skills

• Familiarity with hybrid technology environments (on-prem and public cloud) from an operational governance perspective.

• Working knowledge of the AI landscape, with the ability to identify practical opportunities to deploy AI to improve operational governance and service delivery, and the capability to create clear, well-structured prompts to achieve consistent, high-quality outcomes.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=ab2e70e92e34a682c8a241162c6acc79

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Highlights:

• Permanent job opportunity
• 5 days work week, normal office working hour
• Great remuneration & benefits
• Great career progression
• Location: Central

Responsibilities:

• Respond promptly to support requests and enquiries from clients.
• Work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.
• Problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.
• Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.
• Support customers and resolve issues related to order entry, risk management, and exchange connectivity.
• Conduct in depth analysis of complex order and trade histories.
• Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.
• Manage distribution and installation of software enhancements and upgrades.
• Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.
• Work with our infrastructure team to test and complete various server and network upgrade projects.
• Liaise with company’s overseas offices to provide seamless 24-hour customer support.

Qualifications:

• Have a Computer Science, Engineering, or related technical degree.
• Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.
• With strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.
• Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.
• Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.
• Enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.
• You may have previous experience supporting applications that connect to any of the major global derivative’s exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.
• Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.
• Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

HOW TO APPLY

Interested applicants, please click on “Apply Now” or email to dicksern@trustrecruit.com.sg with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Responsibilities

• Provide comprehensive site supervision for all architectural and interior design works.
• Review all drawings and specifications to ensure site execution is carried out in accordance with the approved plans/ drawings and specifications.
• Assist the Architect/Designer in site supervision and facilitate seamless coordination with other consultants’ site staff. Highlighting discrepancies, providing feedback on site progress, safety, and non-conformances to the Consultants and Client.
• Conduct quality control checks of all architectural finishing works, including the inspection of materials, finishes, and workmanship standards.
• Proactively highlight discrepancies, safety concerns, and non-conformances to the Consultants and the Employer.
• Provide formal weekly reports summarizing site activities, identified issues, proposed corrective actions, and the status of implemented solutions.
• Attend meetings at the Client’s office or on-site to address technical matters and project-related concerns as necessary.
• Perform necessary material tests and highlight any deviations during joint testing, commissioning, and inspections to ensure a smooth transition to operational occupancy.
• Assist the Architect/ Designer in carrying out supervision works on site and assist in supervising & coordination with other consultants' site staff.
• Assist in reviewing the Contractor’s method statements and ensure works proceed according to these approved procedures.
• Maintain and submit detailed daily site records, including work progress, site instructions, material deliveries, manpower counts, weather conditions, visitor logs, and any other significant information.
• Attend site coordination meetings as directed to manage day-to-day operational issues.
• Familiarize with project nuances to facilitate the resolution of post-construction defects and address user feedback during the handover phase.
• Prepare comprehensive defect snagging lists, monitor the progress of rectification works, and verify that all defects are satisfactorily resolved
• Ensure all contractor activities and installations comply with prevailing statutory requirements and local building codes.

Requirements

• A minimum of 8 years of site supervision experience across a diverse range of developments.
• Valid accreditation with the IES (Institute of Engineers Singapore) is highly advantageous.
• Track record in supervising Additions & Alterations (A&A) works within institutional buildings, including the oversight of demolition and new structural construction.
• Prior experience in managing Architectural and Interior Design (ID) fit-out works.
• Must be able to perform night work and oversee site activities outside of standard operating hours.

Expected Working Hours:

• Monday to Friday: 2:00 pm to 10:00 pm (inclusive of 1-hour break)

• Saturday: 8:30 AM to 12:30 PM

COMPANY DESCRIPTION

YTL PowerSeraya Pte. Limited, a wholly owned subsidiary of YTL Power International Berhad, is in the business of producing, wholesaling, trading and retailing of energy; with a primary focus on electricity. As an established player in Singapore's energy sector, it supplies the country's energy needs through its multi-utilities platform. With a licensed generation capacity of 3,100 MW*, it is one of Singapore's largest electricity generators.

The YTL PowerSeraya Group has three subsidiaries: the retail arm under the Geneco brand provides electricity price plans and energy solutions to homes and businesses, PetroSeraya is the fuel management arm of the Group, and Taser Power which operates Taser Power Plant.

Besides being a Plaque of Commendation (GOLD) awardee at the National Trade Union Congress's May Day Awards 2023, YTL PowerSeraya has adopted three Tripartite Standards under the Tripartite Alliance for Fair and Progressive Employment Practices, and has committed to be a fair and progressive employer. To find out more about the organisation, please visit ytlpowerseraya.com.

*As at 30 Oct 2024, our registered generating capacity with EMA is 2,467.7 MW.

RESPONSIBILITIES

Responsibilities:

• Operate the Combined Cycle Power Plant safely, efficiently, and in accordance with established operational guidelines to meet output requirements.

• Prepare for, execute, and monitor the startup, shutdown, and routine operations of generation units and auxiliary systems.

• Carry out condition monitoring, review operating parameters, and correct deviations to maintain optimal plant performance.

• Identify, report, and rectify all system, plant, and equipment defects.

• Ensure adherence to the plant's generation dispatch schedule, conducting operational tests and inspections as required.

• Respond to plant emergencies, equipment failures, and outages.

• Manage generating unit operations and maintenance activities, ensuring compliance with safety measures and specifications.

• Monitor work areas and inspect tools and equipment to detect and prevent unsafe conditions or violations of procedures and safety rules.

• Prepare daily shift log reports and other operational reports.

• Liaise with external agencies (e.g., EMA PSO, PUB, NEA, SCDF) on operational matters during shift duty.

• Nitec/ Diploma in Mechanical, Electrical Engineering or an equivalent discipline.

• Knowledge of plant processes, operations, and safety protocols.

• Relevant experience in power plant operations, or related industries, is advantageous.

• Possession of a 2nd Grade Engineer (Steam) Certificate of Competency or a 1st Grade Engineer (Steam Combustion Engine) Certificate of Competency awarded by the Ministry of Manpower is an advantage.

• Proficiency in Microsoft Word, Microsoft Excel, and Maximo EAM or equivalent software.

• Strong analytical and communication skills, self-motivated, independent, and a team player.

• Willingness to work 12-hour rotating shifts.

About the Role:

• Assist the Building Manager in daily operations

• Lead a team in the provision and implementation of maintenance services at designated site(s)

• Troubleshoot building services failures

• Supervise, plan, and organize on‑site teams and contractors in carrying out planned and ad‑hoc maintenance works and routines

• Ensure efficient and effective maintenance of client facilities through routine checks and preventive maintenance strategies

• Source, negotiate, and follow up with contractors on repair and replacement works to ensure compliance with specifications

• Prepare monthly and incident reports pertaining to the site(s)
  

About You:

• Minimum Diploma in any Engineering discipline (e.g. Electrical, Mechanical, Building Services, or related).

• Experience in building operations and maintenance, including troubleshooting of building services systems.

• Proven ability to lead and supervise on‑site teams and contractors, managing both planned and ad‑hoc maintenance works.

• Competent in contractor coordination, preventive maintenance planning, and preparation of monthly and incident reports.
  

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Description

• Industry/ Organization Type: MNC Industrial Electrical Technical Solutions Provider
• Position Title: Technical Sales Engineer
• Working Location: Central – Toa Payoh
• Working Hours: 5 days / Monday to Friday: 8.30 am-5.30 pm
• Salary Package: Up to SGD 4500 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Analyze clients’ technical requirements and recommend tailored solutions
• Craft and deliver engaging technical presentations, product demos, and proposals
• Lead pre-sales activities, including site visits, technical inquiries, and tender submissions
• Collaborate with engineering and product teams to develop customized applications and support
• Provide post-sales technical assistance and conduct training sessions as needed
• Oversee major accounts including international conglomerates, government bodies, and top consulting firms
• Support regional branches in business development and marketing initiatives

APPLY NOW!!!

• Diploma in Electrical/Mechatronics/Electronic/Mechanical Engineering
• Min. 1 year of working experience in related field
• Experience in power systems, UPS, or related sectors is a plus
• Training is provided to inexperience candidate
• Ability to read and interpret technical drawings, specifications, and schematics
• Proficiency in Microsoft Office, AutoCAD, or other relevant engineering software is an advantage
• Willingness to travel for client meetings and site visits

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77201 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

• Manage daily technical operations of assigned vessels in compliance with company and industry standards.
• Plan and oversee vessel repairs, maintenance, dry dockings, and conversions within budget.
• Monitor vessel performance and implement corrective actions to optimize operations.
• Ensure compliance with environmental, class, and statutory regulations and documentation requirements.
• Coordinate surveys, inspections, certifications, and regulatory approvals with relevant authorities.
• Conduct regular vessel visits, prepare inspection reports, and follow up on corrective actions.
• Prepare operational and management reports for internal review.
• Monitor and control vessel operating budgets and related financial reports.
• Support training and development of crew members and office staff.
• Assist with audits, inspections, and compliance-related activities.

Qualifications

• Possess a Marine Engineer Class 1 Certificate with relevant sea-going experience.
• 4-6 years of relevant tanker experience, including experience as Chief Engineer.
• Strong team player with a hardworking and proactive attitude.
• Good organizational, communication, and hands-on problem-solving skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Responsibilities

•  To provide technical guidance and support the team throughout design, development, deployment, and production stabilization.

• Design, develop, and maintain applications using intra-mart

• Troubleshoot, debug, and optimize existing applications

• Participate in code reviews and ensure adherence to development standards

• Support application deployment and ensure operational stability

Requirements

• Diploma/ Degree in Computer Science, Computer Programming or equivalent 

• Strong hands-on experience with middle ware setting, design, deployment.

• Experience developing applications using Java.

• Solid experience with Oracle databases.

Preferred Skills and Experience

• Experience with NTT DATA intra-mart (e.g., platform setup and application development)

• Experience using Azure DevOps or other CI/CD tools for deployment pipelines or release management

• Experience applying automation tools for application testing (e.g. RPA-based or test automation tools such as UiPath)

Licence no: 12C6060

Responsibilities:

• Report to the Fleet Manager and support the effective implementation of the Company’s Fleet Management System for assigned tanker vessels.
• Ensure all assigned vessels maintain valid statutory, class, flag state, vetting, and trading certifications.
• Ensure vessels are manned in compliance with Safe Manning requirements, STCW regulations, flag state, OCIMF, and tanker industry standards.
• Liaise with Masters and Chief Engineers to plan and execute preventive and long-term maintenance programs.
• Monitor vessel maintenance schedules, inspections, testing activities, and ensure timely completion of PMS and critical equipment maintenance.
• Review and approve technical requisitions, including spares, stores, and repair requirements for tanker operations and cargo systems.
• Monitor vessel performance, including fuel consumption, cargo operation efficiency, machinery reliability, and off-hire prevention.
• Review analysis reports for fuel oil, lube oil, cargo equipment, and machinery, ensuring prompt corrective actions are taken.
• Prepare and monitor vessel operating budgets and expenses, recommending cost-control measures where required.
• Ensure timely submission and review of technical, operational, and tanker-related reports.
• Prepare quarterly reports covering vessel condition, certification status, crew matters, dry docking progress, budget performance, and class status.
• Prepare dry-docking specifications, evaluate shipyard quotations, and coordinate docking projects for tanker vessels.
• Conduct vessel visits, inspections, and audits in line with company procedures and tanker industry requirements.
• Support SIRE/CDI vetting inspections, PSC inspections, internal audits, and oil major compliance requirements.
• Ensure compliance with ISM, ISPS, MLC, MARPOL, SOLAS, and tanker safety standards.
• Review charter party requirements related to tanker operations, cargo handling, voyage instructions, and performance warranties.
• Handle technical incidents, cargo claims, insurance matters, sea protests, and emergency response activities when required.
• Coordinate pre-arrival requirements, ballast water reporting, cargo readiness, and port documentation with vessels and authorities.
• Perform additional duties and responsibilities assigned by the Fleet Manager.
• Approve spares, stores, repairs, and emergency purchases for assigned vessels within authorised limits.
• Recommend crew promotion, transfer, and repatriation matters.
• Review and approve repair and dry-docking invoices upon management approval.
• Conduct performance appraisals for senior ship staff and provide recommendations to the Fleet Manager.
• Undertake additional responsibilities delegated by management.

Qualifications

• Possess Chief Engineer Class 1 / Motor Unlimited Certificate of Competency (CoC)
• Minimum 2 years of sailing experience on tanker vessels, preferably Oil, Chemical, LNG, or LPG tankers
• Prior experience as a Technical Superintendent or in tanker vessel management is advantageous
• Strong technical knowledge of tanker operations, dry docking, planned maintenance systems (PMS), and vessel maintenance
• Familiar with SIRE/CDI inspections, OCIMF standards, and tanker vetting requirements
• Good understanding of ISM, ISPS, MLC, MARPOL, and SOLAS regulations
• Strong analytical, problem-solving, planning, and budget management capabilities
• Effective communication and stakeholder management skills with vessel crew, shipowners, managers, and external parties
• Proficient in PMS and ship management software systems
• Willing to travel for vessel inspections, audits, and dry-docking assignments when required

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Job Responsibilities:

• Plan and undertake scheduled preventive maintenance tasks.
• Develop and enhancement of Preventive Maintenance equipment checklists for Enterprise Network and UPS System.
• Perform the preventive maintenance by following PM checklist for functional checks, health checks at Clients’ premises.
• Perform basic equipment break-fix during preventive maintenance windows when required.
• Carry out basic troubleshooting, minor repair for IT enterprise products.
• Prepare preventive maintenance documentation for submission.
• Record and report equipment failure discovered during the preventive maintenance cycle.
• Provide maintenance and support for Customers' Enterprise IT Network Services.
• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
• Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
• Establish TAC cases with the principal vendor for complex problem until resolution.

Job Requirements:

• Good technical skills in engineering, computer and IT systems, and preferably in network. Preferably with good knowledge in any of the following areas:
• Enterprise Network products/solutions: Cisco/Alcatel Switches/routers, wireless link controller, etc.
• Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.
• Network Appliances based: Microsemi NTP Server, F5.Knowledge in ITIL processes and framework.
• CCNA / CCNP highly preferred
• Ability to engage external stakeholders to resolve site issues.
• Highly motivated and self-driven to complete assigned tasks with limited resources and tight schedule.
• Able to handle complex technical challenges and different groups of users and external vendors.
• At least 3 years of experience with successful track record in maintaining large scale IT infrastructure for Government related agencies.
• Excellent communication and interpersonal skills, with the ability to work well at all levels.
• Able to work flexible hours especially during after-office hour for scheduled maintenance windows, if required.
• Possess strong analytical skills with positive attitude.
• Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
• Hands-on Experience working with LAN/WAN/WLAN which include
• Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
• Alcatel Wireless and Omni Switch
• Arista Switches and Cloudvision
• Fortinet, Checkpoint and Palo Alto Firewalls
• SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass

• Fast-paced environment
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Good communication and writing skills.
• Strong customer service orientation.
• Able to work in 24 x 7 standby duties

Work location: Jurong East

Responsibilities:

1.      Provide 24x7 production support onsite / offsite

2.      Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3.      Manage and respond to users on timely manner.

4.      Log incident ticket for production issues and user queries

5.      Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6.      Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7.      Follow up on defect and incident closure and meet incident closure KPI

8.      Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9.      Make sure system availability as per respective agreed SLA

10.   Support EOD batch run

11.   Perform annual Disaster Recovery (DR) exercise for supported applications

12.   Provide support to System Engineers on server level patches / upgrade as and when applicable

13.   Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14.   Ensure application documentation is properly updated for each production release

Requirements:

Must have: -

• Bachelor’s degree of Computer Science/IT or Engineering
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC, FI/Banking domain knowledge
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Key Domain/ Technical Skills:

Essential technical skill: -

• Strong proficiency of OS/400 system, RPG, COBOL language
• Plus point – good experience in Silverlake banking system
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB

Position title : Senior TCB Application & Technical Sales Engineer

Location: Admirax St

Working Days:  5 Day A Week

Working hours : 9:00am - 6:00pm

Salary : SGD 7,000 – SGD 10,000/month (Based on experience and technical capability).

Responsibilities:

• Engage semiconductor customers to understand packaging roadmap, process requirements, throughput targets, yield and reliability challenges.

• Support technical sales activities and customer discussions.

• Benchmark competitor equipment and identify technology gaps.

• Translate customer requirements into internal equipment specifications.

• Develop and optimize TCB process parameters on TCB Equipments.

• Support advanced packaging applications including HBM, CoWoS, CoPoS, 2.5D Packaging, 3D Packaging and Chiplet Integration.

• Troubleshoot bonding issues such as non-wet, misalignment, voids, delamination and warpage.

• Conduct DOE and process characterization activities.

• Work closely with Mechanical, Software, Electrical, Motion and Vision teams.

• Define alignment accuracy, thermal performance, bond force profiles, throughput targets and process windows.

• Lead machine qualification, FAT and SAT activities.

• Act as the internal customer during machine development.

• Support customer buyoff and onsite qualification activities.

Requirements:

• Bachelor’s or Master’s Degree in Materials Science, Mechanical Engineering, Electrical Engineering, Semiconductor Engineering or related fields.

• 5–15 years of semiconductor packaging experience preferred.

• Hands-on experience in TCB, Flip Chip and Advanced Packaging.

• Experience in HBM / CoWoS / 2.5D / 3D packaging.

• Experience in OSAT, IDM or semiconductor equipment environments preferred.

• Experience with fluxless or N2 bonding environment is an advantage.

• Strong understanding of Thermo Compression Bonding (TCB), Flip Chip processes, thermal management, warpage control, alignment systems, vision systems, process qualification, SPC and yield analysis.

• Experience with DOE, statistical analysis tools, failure analysis workflows and semiconductor process characterization.