Job Description & Requirements

Position Overview

The Technical Support Engineer will provide technical expertise and support to internal and external parties, ensuring the smooth operation of systems/software, assisting in project tendering, conducting training sessions, and supporting green mark initiatives. The role requires strong problem-solving skills, technical documentation expertise, and the ability to work closely with customers and internal teams.

Key Responsibilities

• Support System/Software and Maintenance Teams by troubleshooting major issues, investigating technical problems, preparing documents, meeting clients, conducting site tuning, and ensuring customer satisfaction.
• Support Tendering and Project Teams by preparing technical documents, collaborating with customers, conducting site tuning, ensuring project alignment with designs, and addressing operational requirements.
• Plan and Conduct Training for Internal Departments by organizing technical training, knowledge-sharing sessions, and troubleshooting exercises to enhance team skills and efficiency.
• Support Green Mark-Related Activities by attending meetings, preparing necessary technical documents, performing site tuning, and ensuring adherence to Green Mark standards.
• Review and Standardize Control Methodologies and Technical Documents to maintain consistency, accuracy, and completeness in technical documentation.
• Develop and Test New Ideas and Products by proposing innovations, evaluating new technologies, collaborating with R&D, and providing feedback for improvements.
• Provide Programming Support for Special and Critical Controls by developing, debugging, optimizing programs, assisting maintenance teams, resolving issues, and documenting updates.
• Deliver technical support for the application system and liaise with vendors and clients to facilitate functional development and implementation.

Requirements

• Bachelor's degree in Computer Science / Computing Engineering
• Ideally with 1 to 3 years of relevant experience, ideally in BMS and Automation industry
• With basic Mechanical, Electrical Service engineering knowledge, and programming knowledge.
• Strong communication presentation skills with the ability to present technical information to non-technical stakeholders.
• Candidates with no prior experience are welcome to apply.

Appreciate your understanding that only shortlisted candidate will be notified.

• Work Location - Lakeside, West Region
• Working Hours - Mon to Fri, 12pm - 4pm
• Monthly Salary - up to $18/h
• School Environment, 11 months contract

Job Scope:

• Set up, maintain, and organize Applied Learning Programme (ALP) /Makerspace equipment.
• Assist teachers and students during lessons and projects.
• Supervise safe use of Makerspace tools and 3D printers.
• Perform basic troubleshooting and minor repairs of equipment.
• Monitor inventory and report damaged or missing items.

Requirements:

• Minimum NITEC certification.
• Experience with 3D printers and slicing software preferred.
• Proficient in Microsoft Office.
• Background in engineering preferred.

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

• Position : Application Engineer (C++ / C# / Technical Support)
• Location : Woodlands ( few bus stop from Woodlands MRT)
• Working hours : 5 days, Monday- Friday (9.00am- 6.00pm)
• Salary (commensurate depending on experience) : Up to $3400 Basic +$400 Transport allowance + Bonus
• Duration : Permanent
• Industry : Electronic Manufacturer- MNC

Responsibilities

• Provide application and technical support for hardware and software integration
• Manage and track support issues through ticketing systems (e.g. Salesforce)
• Perform product testing, troubleshooting, and RMA handling
• Conduct technical verification and support onsite troubleshooting when required
• Support customers with technical solutions and resolve system issues
• Prepare technical documentation, sample codes, and demonstrations
• Conduct product training for customers and partners
• Assist in technical presentations, tradeshows, and seminars
• Coordinate with internal and regional teams to resolve technical matters
• Escalate complex issues to relevant support teams when necessary

Requirements

• Degree in Engineering (Electronics/Computer) or Diploma with experience
• Proficient in C++ / C# (.NET) is preferred
• Knowledge of Windows and Linux OS
• Basic understanding of electronic circuits is preferred
• Strong analytical and problem-solving skills
• Able to work independently and manage tasks effectively
• Occasional travel may be required for work purposes
  

Email to joie@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel for more job listings and career tips!

We DO NOT charge our candidates nor bind them with any contract.

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Responsibilities:

• Coordinate delivery and transfer of equipment with internal teams to meet operational timelines
• Assist in delivery and setup of machines and parts when required
• Maintain accurate records of equipment movement and tracking
• Perform basic housekeeping and ensure equipment is clean and ready for use
• Unbox, inspect, and set up equipment, including basic system configuration and documentation
• Support installation and ensure machines are operational before deployment
• Perform basic repairs and troubleshoot technical issues
• Respond to breakdowns and provide on-site maintenance support
• Work closely with internal teams to ensure smooth operations
• Perform other duties as assigned

Requirements:

• Diploma or NITEC in Electrical, Electronic, Mechanical Engineering, or related field
• Valid Singapore Class 3 Driving Licence
• Experience in equipment handling, delivery, or basic maintenance is an advantage
• Strong troubleshooting and problem-solving skills

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg
Jenalyn Ooi Huai Sian (R1765551)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Summary

Standard Chartered is investing significantly in its Transaction Banking – Cash Management capabilities to improve the Digital experience of Clients and colleagues whilst increasing efficiency. The delivery Programmes within the TB portfolio are each aligned to a key product area and span business change and technology delivery teams across Cash Management products.

The Programme Manager for Cash Technology will work closely with the Programme Accountable Executive, Chief Product Owners, Product Owners and Hive Delivery Lead to manage the successful delivery of the Programme outcomes. They will be responsible for implementing and maintaining effective controls and governance across all programme teams and stakeholder groups and will foster collaboration both within the programme and with broader Transaction Banking teams to drive effective execution.

Key Responsibilities

The Head of Programme Management, Cash Technology will be responsible for driving and delivering the agenda of Cash Technolohy Programme. Key responsibilities are:

• Oversee the coordination of Cash Technology program level milestones and adherence to Standard Chartered standards and governance mechanisms.

• Structures and critical thinking to ensure that all initiatives and agenda are set up professionally, operating efficiently and driven to manage outcomes.

• Re-planning and prioritising Projects as required to maximise benefits and delivery efficiency

• Delivering the Programme and handover to BAU.

• Drive proactive management of issues and risks – working closely with interface and business partners and recognising the overall program level risks and identifying mitigation action plans.

• View projects through the lens of scaling on a global level by utilising tools and processes. Confirming Clarity, the Enterprise tool for program monitoring and reporting, is up to date including Programme static, RAG status, key milestones, financials, risks, dependencies, issues, and resource forecasts, and they are tracked and reported at QPR.

• Establish engagement cadence with stakeholders to ensure that they are informed and part of the decision-making process (where required).

• Support prioritisation by assessing the business/ client impact.

• Manage risks, issues, interdependencies, and coordination across programmes to ensure that information relating to programmes deliverables, risk and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated.

Strategy

• As a key member of the Programme Management team, develop the strategic direction and roadmap for Cash Technology programmes while adopting agile practices; aligning with Business & IT Strategy, Bank’s Digital Agenda and Portfolio Investment priorities

• Envisage and align the portfolio to the growing technology needs & capabilities like Cloud, AI etc.

• Transformation and Change management strategy. Leading overall strategy, planning, and execution of programs of work to support Transaction Banking Technology aligned to strategic Agile transformation.

• Determine and ensure optimal cost of delivery of programs.

• Support Business and Transaction Banking Operations by leveraging technology to streamline processes, enhance productivity, enable straight-through processing & zero touch, reduce risk and improve controls

• Work with the domain teams to ensure processes and controls are suitable to enable building and maintaining sustainable, well-controlled business solutions. Ensure transparency and appropriate escalation of material risks through relevant governance processes.

• Work actively with Product, Operations and technology Teams to push client agenda and support respective businesses in risk reduction implementation activities.

• Continually evaluating services on Fit for purpose and run streamlined remediation programs with focused outcomes aligned to business and client priorities and risk reduction.

Business

• Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions

• Ensure traceability and clear metrics to demonstrate the achievements delivered.

• Identify and implement improvement opportunities within TB Tech and associated functions.

• Trusted advisor to the business. Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all the way to operations on the ground and securing support services from other teams. The term “Product” is used here in a generic sense to describe the required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting “internal clients”.

• Support respective businesses in the commercialisation of capabilities, monitoring of usage, improving client experience, and collecting defects for future improvements.

• Manage business partner expectations. Ensure delivery to business meeting time, cost and with high quality

• Help determine capital investment parameters, priorities, and risks for portfolio-wide IT initiatives to maximize the return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations and addressing defects & continuous improvement of systems

• Provide ‘hands on’ support to ensure all relevant bank governance and risk requirements are met for the domain.

Processes

• Responsible for overall governance of Cash Technology projects & programs that includes financial management, risk management, representation in steering committee reviews and engagement with business for strategy, change management and timely course correction as required

• Support Business Operating Models, Standards, Finance, Risk Controls and compliance with regulations

• Inculcate the Group’s values and code of conduct in the Transaction Banking Technology Team to ensure adherence to the highest standards of ethics and compliance to relevant policies and processes

People and Talent

• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.

• Employ, engage and retain high quality people such that Transaction Banking Technology is skilled and experienced to deliver its obligations.

• Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.

• Foster a culture of innovation, transparency and accountability in Transaction Banking technology while promoting a “business-first” mentality at all levels

• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind

Risk Management

• Responsible for addressing program delivery risks and other delivery risks like Operations risk, key person risk, change concentration risks, etc.

• Performing strategic assessment of the benefits and potential value generation of the IT services right from conception through investment, execution and BAU stage

• Engage consistently with business, technology and operation teams for CCIB-TB T&I throughout the whole lifecycle of Tech investments and stay aligned to the overall roadmap and strategy of the bank.

• Proactive in monitoring and seeking regular assurance that the areas of responsibility and teams are performing to an acceptable risk and control standard.

• Work towards the elimination of non-standard processes and systems that contributes to high operational risk.

• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.

• Balance business performance, delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group’s ability to remain

Governance

• Working with Business partners such as CPOs to prepare investment plan requests and manage approval of Programme(s), accountable to manage $80m worth of projects, spanning 3 years and define framework, mechanism to track, monitor the programs, frequent communication to CIO’s, COO’s & CPOs. Individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a Project or Programme, from Initiation to Closure.

• Partnering with relevant stakeholders, responsible for ensuring that the B&M model is followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.

• Knowledge and understanding of Governance processes, especially on the controls and policies.

• Defines, enhance, and drive a transparent service excellence & governance model with clear accountabilities.

• Manage communication of key risks/preventive actions and other key insights of services to stakeholders through appropriate forums including NFRC and other Sustainability forums (refinement meeting)

• Plan and participate in change governance forums as needed

• Awareness and understanding of the regulatory requirements and expectations relevant to the role.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• TB MT

• TB COOs

• CCIB Cash Product Management Heads

• CCIB Trade Product Management Heads

• CCIB Tech MT

• Global Technology Services Heads (Production Support, Infrastructure, Testing etc)

• Interface team Heads

External

• Regulators (as applicable)

• Relevant industry groups and professional bodies

• Consultancy and recruitment agency relationships

Other Responsibilities

• Accountable for TB portfolio governance and financial facing off with COO and CCIB portfolio teams

• Maintains high levels of integrity, motivation and morale.

• Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures

Our Ideal Candidate

• 15+ years of banking experience. Should be an experienced Programme Manager, or as a senior Project Manager, within a large-scale multi-year programme, preferably within Standard Chartered, or within a global Transaction Banking business.

• PMP or PgMP certification preferred

• Excellent knowledge of Programme Management disciplines (planning, reporting, risk management, QA, document management, financials, benefits, resource management, stage controls, stakeholder management and governance).

• Strong practical knowledge of project or programme delivery in both Agile and Waterfall environments.

• Experience in managing external vendors, preferably with working knowledge of SCB Global Sourcing process and standards.

• Experienced in supporting a global group and ability to work in a highly collaborative manner across the network with a wide range of stakeholders.

• Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline.

• Excellent professional skills, including verbal, presentation and written communication skills; ability to simultaneously “see the big picture” and manage the details of implementation; ability to follow through on execution.

• Experience in one or more of the following areas (Cash Management & Payments, Corporate/Institutional Banking or Financial Markets)

• Demonstrated knowledge of Transaction Banking Cash processes and technology systems

• Experience in lean / six sigma process improvement

Role Specific Technical Competencies

• Change / Project Management

• Stakeholder Management

• Communication & Presentation Skills

• Operational Risk

• Strategic Thinking

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

COMPANY OVERVIEW 
Our client is a regional technology firm that specializes in streamlining workplace operations through advanced imaging systems and digital workflow solutions. 

JOB RESPONSIBILITIES 

• Deliver Level 1 support for SAP S/4HANA, resolving user issues and managing incidents.
• Collaborate with business teams to gather and document enhancement requirements.
• Execute and validate UAT scenarios to ensure system changes meet business needs.
• Analyse recurring issues to identify process improvements and automation opportunities.
• Maintain documentation, update knowledge base articles, and assist in user training.
• Coordinate with internal teams and external vendors for issue resolution.
• Ensure compliance with IT policies, security standards, and change management protocols.

JOB REQUIREMENTS 

• Diploma or Bachelor's degree in IT or related field.
• 1–3 years of experience in application support within an enterprise environment.
• Strong understanding of SAP S/4HANA. Exposure to CPQ or CRM systems is a plus.
• Familiarity with incident tracking tools and change management processes.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Working Location: Singapore 

Syahirah Binte Ahmad Ja'afar (R22105331)  
JAC Recruitment Pte. Ltd. (90C3026) 

Responsibilities

• In charge of perform regular checks in inventory software system to ensure inventories are in place
• responsible in perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintenance of the tool room through 5S initiatives and good housekeeping practices

Requirement

• Min Nitec in Engineering and relevant
• Min 1 year of working experience in tooling and vehicle maintenance with experience in inventory system and Microsoft Office suite
• Class 3 driving license required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

•Experience in Core Java, Spring MVC, Spring Batch, Oracle DB, Oracle Weblogic, SRS. Must have an understanding of Junit, PMD Tools and SonarCube.

•Familiar with ISO20022 message standards and domestic payment schemes such as MEPS+

•Experience with DevOps Orchestration/Configuration/Continuous Integration Management technologies.

•Excellent communication skills, both verbal and written.

•Prior experience in Production Support area (Incident, Problem management). Able to provide troubleshooting support for the issue related to the PayCIS. 6

•Inquiry / Estimation for specification changes

•Software and/or Hardware upgrade and maintenance

•BCP Support: Planning and execution of BCP activities (including DR Drill).

•Release / Implementation Support- Should be able to support program release activity of PayCIS and other projects related to PayCIS, and implementation activities in Client's Singapore branch.

Job Responsibilities

• Network Configuration and Management: Configuring and managing network devices such as routers, switches, firewalls, load balancers, and VPNs.
• Advanced Troubleshooting: Diagnosing and resolving complex network issues, including performance bottlenecks and connectivity problems.
• Network Maintenance: Performing regular maintenance tasks, including applying patches, updates, and security configurations to ensure network reliability and security.
• Performance Monitoring: Monitoring network performance to ensure system availability and reliability, using advanced monitoring tools.
• Documentation: Keeping detailed records of network configurations, changes, and support activities.
• User Support: Providing support to end-users and other IT teams for network-related issues.
• Operational Hours: Provide 7 days shift hours technical assistance
• Escalation: Attend to escalation from Level 1.5,
• Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
• Perform after office hour schedule standby

Job Requirements :

• Degree/Diploma or equivalent with NOC experience
• Minimum 2years experience in a support/service environment with a keen interest in Internet Technology
• Preferably with CCNA certification or other network certifications
• Customer oriented, motivated and driven to explore new ways of doing things
• Team worker with good interpersonal, communication and writing skills
• Able to work within constraints and meet service levels
• Willing to accept new challenges and responsibilities
• Highly motivated with initiative
• Willing to work on rotating shift, inclusive of weekends and public holidays
• Customer focused attitude with ability to explain technical information to non-technical people with compassion
• Outstanding communication skills in English, both written and verbal

Job Description

• Industry/ Organization Type: Cybersecurity
• Position Title: Technical Service / Support Consultant
• Working Location: Bedok
• Working Hours: 5 days (Mon – Fri, 9.00am – 6.00pm)
• Salary Package: Basic salary up to $5,000 + Flexi Benefits + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide clear consultation and coaching to customers and partners about product features and solutions
• Handle all parts of project implementation, including customizing solutions to meet client needs and supporting products after they go live
• Respond to client issues and questions, use problem-solving skills, and follow up until the issue is fully resolved—support may be needed at different hours
• Work together with teams such as Pre-Sales, Product Engineering, and Quality Assurance

APPLY NOW!!!

• Bachelor’s Degree in Computer Science, Software Engineering, IT, or a related field
• 1–2 years of experience in software application development, implementation, and support
• Familiar with programming languages (e.g. Java, HTML, JavaScript, SQL
• Understanding of APIs, web services, and basic operating systems (Unix, Windows)
• Experience with servers and databases is a plus
• Knowledge of .NET/C#, web/mobile frameworks, cloud platforms, or hold relevant IT certifications
• Good communication, client management, and teamwork abilities
• Strong problem-solving skills, proactive, and adaptable
• Willingness to travel overseas for projects is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76242 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are looking for a Software Engineer to support customers and internal teams through software support, secondary modifications, and basic development, covering instrumentation, control systems, and process automation.

This role suits someone with hands-on experience in equipment software, who enjoys working close to hardware, testers, and automation systems, without being a full system architect.

Responsibilities

• Provide software support for customer-installed and internal equipment systems
• Perform secondary software modifications and enhancements to existing applications
• Support debugging, bug fixing, and root cause analysis
• Develop and maintain basic control, test, and automation software
• Interface with test instruments such as SMU, power supplies, lasers, optical switches, etc.
• Support control systems and process automation, including sequence control and interlocks
• Assist in software testing, validation, and release
• Work closely with hardware, engineering, and operations teams
• Provide site or remote customer support when required
• Maintain basic software documentation and change records

Requirements

• Diploma or Degree in Software, Computer, Electrical, or Automation Engineering
• Experience in instrumentation, control, or automation software
• Familiar with rack-based testers and laboratory instruments
• Experience with C# and/or LabVIEW
• Comfortable working with existing codebases and making controlled changes
• Able to troubleshoot software in test, production, or automation environments
• Good communication skills for customer and internal support

Nice to Have

• Experience with process automation or equipment control systems
• Familiarity with GPIB, USB, Ethernet, RS-232 communication
• Exposure to motion control or vision systems
• Experience supporting production or customer-facing equipment

Job Description:

We are looking for a highly skilled and motivated Application Support Analyst to support Retail Applications at our client’s. In this role, you will serve as a critical bridge between our technical teams and our Japanese-speaking stakeholders, ensuring the stability, performance, and reliability of our software applications. You will work in a fast-paced environment, handling complex technical issues while driving continuous improvement across our support and operations functions.

• Provide Tier 2+ application support for production systems, acting as an escalation point for complex technical incidents and service requests
• Triage, investigate, and resolve application issues by analysing logs, querying databases, and collaborating with development and infrastructure teams
• Facilitate requirements discussions and translate specifications and communicate technical concepts in both ENGLISH and JAPANESE with stakeholders in Japan who communicate solely in JAPANESE.

• Write, review, and maintain Java-based scripts or tools to automate support workflows, diagnostic processes, and operational tasks
• Perform data analysis using SQL to investigate application behaviour, identify trends, and support root cause analysis
• Adhere to and champion ITIL best practices, including:
• Incident Management — ensuring timely response, escalation, and resolution
• Problem Management — leading root cause analysis and implementing permanent fixes
• Change Management — reviewing and coordinating application changes to minimise risk
• Monitor application health and performance using tools such as Splunk, or equivalent observability platforms, proactively identifying and addressing anomalies before they impact end users
• Collaborate closely with software engineering, DevOps, and product teams to relay customer feedback and drive systemic improvements
• Participate in on-call rotations and support coverage as required to meet SLA commitments

Expected qualifications:

• Minimum 5 years of experience in a software engineering role or Tier 2+ customer/application support capacity
• Proficient (written and spoken) in ENGLISH and JAPANESE( Min JLPT N2 or above) to facilitate requirements discussions, translate specifications and communicate technical concepts with JAPANESE-SPEAKING ONLY stakeholders in Japan.

• Solid coding knowledge in Java and familiarity with related frameworks
• Hands-on experience with SQL and the ability to write complex queries for data investigation and analysis across relational databases
• Demonstrated experience with ITIL practices, including incident, problem, and change management processes
• Proficiency with monitoring and observability platforms such as Splunk or equivalent tools
• Good analytical and problem-solving skills with the ability to work under pressure in a production environment
• Excellent written and verbal communication skills.

Job Summary

You will be responsible for ensuring the smooth execution and governance of the CityNexus programme, with a focus on system reliability, operational controls, and stakeholder support. The role centres on managing day-to-day operations of the platform while supporting related marketing activities where required.

Job Responsibilities

Platform & Product Management

• Support the development and maintenance of the CityNexus app, working closely with internal stakeholders and vendors to ensure stable system performance.
• Support feature enhancements, including requirement coordination, testing, and deployment follow-ups.
• Conduct system testing (UAT) across the app and portals to identify bugs, usability gaps, and performance issues prior to release.
• Support campaign configuration and testing to ensure accurate system setup.

Operations & Governance

• Manage end-to-end operations of CityNexus Rewards, E-Voucher programme, and related digital initiatives.
• Perform end-to-end fraud checks and monitoring based on defined parameters and reporting requirements.
• Oversee voucher sales processes, including tracking, fulfilment, and coordination.
• Ensure accurate rewards and E-Voucher reconciliation in line with reporting and audit requirements.
• Maintain operational controls and support compliance with internal governance standards.

Marketing Support

• Support the execution of marketing campaigns and promotional activities within the system.
• Assist in campaign setup, validation, and post-campaign checks to ensure accuracy.
• Coordinate with stakeholders to facilitate timely campaign implementation.

Stakeholder Management & Support

• Provide training and guidance to tenants and internal stakeholders on system usage and programme mechanics.
• Manage onboarding, feedback, and day-to-day enquiries from users and partners.

Reporting & Administration

• Compile and submit monthly operational and performance reports.
• Support ongoing process improvements to enhance operational efficiency and system reliability.
• Any other duties as assigned.

Job Requirements

• Degree in Marketing or equivalent.
• Experience in mobile application deployment, CRM, or digital platforms will be advantageous.
• Strong attention to detail with a structured and organised approach.
• Comfortable handling operational processes, system testing, and governance requirements.
• Good stakeholder coordination and communication skills.
• Able to work in a fast-paced and dynamic environment.

Requirements

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.