Total 321 support advisor job vacancies in Information Technology category in Malaysia

Programme Management Support Executive (Training & Development)

Join our team for a dynamic role with an outsourced project. We are seeking a detail-oriented and organized individual to support training administration and learning operations. The role involves coordinating course registrations, maintaining learning records, managing e-learning accounts, preparing reports, handling email communications, and supporting programme management.

Key Responsibilities:

• Provide administrative and operational support for training programmes, learning activities, and course coordination.
• Manage end-to-end course registrations, confirmations, withdrawals, deferments, postponements, and cancellations for internal and external training programmes.
• Liaise with training providers, vendors, internal stakeholders, and staff on training-related matters and enquiries.
• Monitor course attendance, completion status, and post-training evaluations.
• Review and process training-related invoices and supporting documents accurately and within timelines.
• Support administration of learning systems and e-learning platforms, including account creation and maintenance.
• Monitor completion of mandatory e-learning modules and follow up with staff where required.
• Extract, consolidate, and format learning data and reports using Microsoft Excel.
• Prepare regular reports and submissions for management and stakeholders.
• Create and disseminate course communications and email broadcasts.
• Manage shared email inboxes and respond to staff enquiries in a timely and professional manner.
• Support coordination of training logistics, including venue arrangements and refreshments where required.
• Review existing workflows and suggest process improvements to enhance operational efficiency and service quality.
• Maintain proper documentation and administrative records.
• Provide general administrative support for learning and development activities as assigned.

Requirements:

• Diploma or GCEA Level qualification from a recognised institution
• Minimum 5years of relevant experience in HR administration, coordination, learning and development support, or related functions.
• Strong verbal and written communication skills with good interpersonal and customer service abilities.
• Able to manage multiple tasks effectively in a fast-paced environment and work within tight timelines.
• Resourceful, proactive, self-motivated, and able to work both independently and collaboratively in a team environment.
• Proficient in digital tools and applications, including Microsoft Office (Excel, PowerPoint, Word), Microsoft Teams, and Zoom.
• Knowledge of Excel functions such as VLOOKUP and Pivot Tables will be an advantage.
• Familiar with design tools such as Canva or PowerPoint for creating simple communications materials
• Familiar with Workday, Learning Management Systems(LMS), or similar HR/enterprise systems

Job Type: Full-time, Contract

Contract Period: 24 months

Working Time:

Monday to Friday: 8.30am to 6.00pm

Work Location: Singapore 169037

Role:
Customer Support Engineer (Semiconductor / Training Provided)

• Singapore Based (Office at Ubi / Site)

• 5 Days work per week (8.30am – 5.30pm + OT (sometime only))

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply

• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job + Willing to travel overseas on short notice for service job assignments.

• $3000 negotiable

• Career Progression Opportunities

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Application Engineer / Business Analyst (Oracle PL/SQL, Pro*C, Production Support) .This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
Job Description

JobDescription

-Develop and maintain Unix Shell scripts and Pro*C and Power Builderapplications

-Design and implement Oracle stored procedures and triggers

-Perform impact analysis for new enhancements

-Act in a Business Analyst capacity including:- Interacting with business users

-Gathering and documenting requirements

-Preparing functional and technical specifications

-Understanding core business processes and working independently

-Provide production support, issue troubleshooting, and batch job monitoring

-Coordinate with cross-functional teams to ensure smooth delivery and systemstability

Qualifications

MandatorySkillset Required:

-Strong experience in Unix/Linux Shell scripting

-Hands-on experience in Pro*C programming

-Expertise in Oracle DB, including Stored Procedures, Triggers, and Packages

-Strong SQL & PL/SQL knowledge

-5–7 years of hands-on development experience

-Experience handling production support and batch jobs

Additional/ Good to Have Skills:

-Experience in PowerBuilder programming

-Knowledge of Java or Python or JSON programming

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to khalid@aven-sys.com. Your interest will be treated with strict confidentiality.

About STTGDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Job Title: Technical Support Assistant (M1-1027)
Location: Joo Koon
Working Hours: Mon-Fri 8am-5.10pm
Salary: $2800-$3000

Responsibilities
• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Location: Kent Ridge

Duration: 6 months contract

Salary: Up to $3200

Job Responsibilities:

• Support business development activities through market research, stakeholder engagement, and outreach initiatives.
• Manage enquiries from prospective students and partners, providing programme information and follow-up support.
• Assist in EDM campaigns, mailing list management, and programme promotion activities.
• Coordinate student enrolment processes, application tracking, and applicant communications.
• Support preparation of BD-related documents, agreements, and internal approvals.

Job Requirements:

• Minimum Diploma/Degree in any field with 1 year of admin/BD experience

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd

About the role

We’re looking for a Software Support Team Lead to guide, mentor and support our team of Software Support Engineers in delivering best-in-class support to our customers.

In this role, you’ll be responsible for building a high-performing team, ensuring smooth day-to-day support operations, and helping our engineers do their best work. You’ll work closely with the Head of Product Support and Support Operations Manager to drive operational improvements, monitor performance against SLAs and KPIs, and provide valuable insights into team successes and challenges.

You’ll also act as a key escalation point for support engineers, leading responses to incidents and service outages, and collaborating cross-functionally to reduce commercial risk and improve the overall customer support experience.

This is a great opportunity for someone who combines people leadership, technical understanding, and a data-driven mindset to improve processes, develop talent, and shape an excellent support function.

Because many of our products allow customers to build their own functionality using Groovy and/or JavaScript, a good understanding of coding is essential for this position.

What you'll be doing

People leadership

• Lead, mentor and develop a team of highly skilled Support Engineers
• Set clear expectations and provide regular feedback through 1-2-1s and performance reviews
• Support the professional development of your team members
• Manage team workload, priorities and planned leave to help ensure SLA and KPI targets are met
• Support hiring activities and help maintain effective onboarding resources
• Create training materials that help the team confidently handle new and complex issues
• Help resolve team challenges and conflicts in a constructive way

Support leadership

• Take ownership of customer outcomes and ensure support tickets are resolved to a high standard
• Act as an escalation point for tickets or situations involving commercial risk
• Lead incident management processes, support the team during critical incidents, and run post-mortem reviews
• Identify opportunities to improve the experience for customers, the business and the support team
• Build strong business cases for ideas and influence stakeholders to drive positive change
• Build strong relationships with Customer Success, Product and Development teams
• Share data-driven voice-of-the-customer insights across the business
• Translate business and product strategy into actionable updates for the team
• Chair stand-ups, facilitate workshops and lead team meetings
• Foster a collaborative, respectful and inclusive team culture

Support operations

• Work with support metrics such as CSAT, FRT, RoR, SLA performance and ticket volumes
• Collaborate with leadership and cross-functional teams to meet KPIs, SLAs and OKRs
• Monitor support queues and ensure work is delivered in line with best practices and standards
• Analyse trends and identify opportunities to improve team performance and customer experience
• Highlight quality concerns and operational challenges, providing clear recommendations to management
• Work with the Support Operations Manager to improve tooling and automations
• Assess the impact of process changes and share feedback with relevant stakeholders
• Contribute to knowledge base content, internal documentation and training materials

Reporting to the Manager, Singapore, this role will offer an opportunity for you to broaden your knowledge and skills related to e-Commerce payment solutions as you will be tasked to lead payment gateway integrations, to provide technical support to clients by understanding their payment processing requirements and designing appropriate solutions and to maneuver internally to obtain the development resources necessary to meet merchant needs. This role will work closely with internal and external stakeholders locally and regionally which includes business partners, third party vendors and development teams to design and deliver IT solutions that enable the e-Commerce business unit to achieve results.

Merchant Support, your primary responsibility will include but not limited to

the following:

• To support business development efforts during pre-sales, implementation, and post-sales support by:

- providing technical expertise to internal and external stakeholders.

- designing and presenting ecommerce solutions for clients and partners

- conducting internal and external training

• Point of contact point between technology team and business / product development
• team technical issues/bugs.
• Able to decipher/decoded merchant logs and troubleshoot.
• To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up to date.
• To work with other teams within the company for multi-country solutions
• Assist with merchant integration and support integration related queries, deciphering/decoding merchant logs and troubleshoot
• Monitor daily batch jobs and operational functions within the systems
• Manage merchant helpdesk or merchant/customer issues and maintain work with technical teams to provide visibility on the issue and resolution (including providing the
• RCA).
• System monitoring and SLA follow ups.
• Assist with ad-hoc special projects integration and monitor stability (can be 24/7 for a period), specially for L1 cases

• 3 years working experience in payment, retail or IT solutions vendors
• Extensive pre-sales / post –sales or consulting experience
• Experience in fintech, payment gateway would be an advantage
• Ability to effectively prioritize tasks
• Dedication and commitment to problem resolution
• Strong customer focus, Proactive/Extrovert, Team Player
• MS Visual Studio 2013
• Knowledge of SQL Statement
• API-based programming skills is an advantage
• Java, HTML, Desktop OS, Window Server

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

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About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you’ll be involved in project rollouts (especially POS systems), network-related troubleshooting, and supporting our overseas intern technician team.

You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.

Technical Deployment & Field Support

• Execute technical deployments and rollouts for POS systems and other related projects.
• Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.
• Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
• Provide client support during deployments and act as a point of escalation for advanced issues.

Intern Supervision & Client Communication

• Support, guide, and mentor deployed intern technicians during their daily tasks.
• Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
• Maintain accurate documentation and report deployment or support-related issues as needed.

Office Operations & Ad-Hoc Duties

• Assist with internal office technical needs, including basic maintenance
• Procure necessary tools or office items for team operations
• Support broader operations projects and contribute to workflow and process improvements.

Requirements

• You have basic to intermediate knowledge of Windows OS and Android systems.
• You’re familiar with Microsoft Excel for tracking, documentation, or data organization.
• You have a working understanding of IP networking, hardware setup, and basic troubleshooting.
• You’re a clear communicator, both verbally and in writing, and can explain technical concepts simply.
• You’re proactive, independent, and organized with good time management skills.
• You enjoy solving problems and can adapt quickly in dynamic environments.

Job Title: Technical Support Executive, Medical Devices

Company: Endocare Pte Ltd

About Us

Endocare is a Singapore-based medical device distributor supplying endoscopy, surgical, orthopaedic and diagnostic devices to hospitals, clinics and healthcare institutions in Singapore and the region. We source from a network of manufacturers across China, Europe, the US and other markets, and we pride ourselves on pairing quality products with technically competent customer support.

About the Role

We are hiring a Technical Support & Documentation Executive to strengthen our technical review, supplier coordination and quality documentation functions.

This role acts as a key technical bridge between overseas manufacturers, internal operations teams and healthcare customers in Singapore. It includes technical documentation review, supplier communication and coordination with hospitals, and is suitable for candidates with a scientific background who are transitioning into the medical device industry.

Key Responsibilities

Technical Product Support

• Review and support evaluation of technical documentation, including material specifications, certificates of analysis, technical data sheets and test reports
• Assist in identifying discrepancies and coordinate with senior team members for resolution
• Build working knowledge of the product portfolio, including device structure, material composition (e.g. polymers, metals, coatings, silicones), intended clinical use and handling requirements
• Support customer enquiries related to product usage, material compatibility and handling

Supplier & Overseas Coordination

• Liaise with overseas manufacturers on technical documentation, product specifications and quality-related matters
• Support communication with China-based suppliers in Mandarin and international suppliers in English
• Translate and reconcile technical documentation between Chinese and English
• Coordinate sampling, product updates and documentation alignment across regions
• Participate in overseas business trips where required to support supplier meetings, product discussions and training

Quality Documentation & Hospital Liaison

• Maintain product documentation, technical files and inspection records in accordance with company procedures
• Support preparation of responses to HSA enquiries, hospital requirements and quality questionnaires
• Liaise with hospital stakeholders on product documentation, technical clarification and follow-ups
• Track documentation gaps and support resolution with suppliers

Business & Operational Support

• Support business coordination activities, including preparation of materials for meetings with suppliers, hospitals and partners
• Assist in coordinating schedules, travel arrangements and logistics for business-related activities and overseas engagements
• Provide operational support to ensure smooth execution of cross-functional activities

Requirements

• Bachelor’s or Master’s degree in Chemistry, Materials Science, Biomedical Engineering, Pharmaceutical Science or a related scientific discipline
• Laboratory or research experience involving material characterisation, synthesis or analytical techniques (e.g. spectroscopy, chromatography, NMR)
• Strong attention to detail with disciplined documentation practices
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders

Preferred Qualifications

• Prior exposure to regulated industries such as medical devices, pharmaceuticals or diagnostics
• Experience supporting technical documentation, regulatory submissions or supplier correspondence
• Working knowledge of an additional European language (e.g. French or German) to support communication with European suppliers
• This role requires occasional overseas travel to support supplier engagement, product discussions and training activities

Job descriptions and responsibilities:

• Responsible for hotline support and train end-users on all company’s software products,

• On-site support, installation and training at end-user office,

• Trouble shooting of current software and new software,

• Assisting sales and software staff on any sales or software activities if necessary,

• Candidate with implementation of software projects will be an added advantage,

• Any job functions to help the company function as a team that assigns to you.

Requirements:

• Degree IT/Computer Science/PR/Marketing/Communication or equivalent.

• Local Fresh Polytechnics graduates are encourage to apply.

• Exposure to payroll, Human Resource and WEB knowledge will be an added asset.

• Excellent communication and presentation skills.

• Patient, polite, friendly and helpful personality.

• Positive attitude, dynamic, resourceful and independent.

• Must have interest in Software and IT industry.

• Good PC & Web Skills, knowledge in Windows, Windows XP-Pro, Win NT/2000/2003 & above.

• Familiar with MS Office and Windows software

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

PRIMARY DUTIES AND RESPONSIBILITIES

1. Be responsible for supporting day-to-day operations for providing technical assistance with equipment operation.
2. To perform below equipment testing and auditing check.

• Computer
• iPhone
• MacBook
• Router

3. Responsible for all technical issues/escalation (e.g., repair keyboard, PC/laptops)
4. Perform specimen handling, control and tracking functions to identify and troubleshoot defective materials.
5. Ensuring all inspection procedures perform is comply with client’s standard of procedure and completed within the timeline assign.
6. Records and report equipment failure discovered during the preventive maintenance cycle
7. Be the main contact point with internal and external stakeholders
8. Assist in the evaluation of new or modified techniques when required.
9. Performs other job-related functions as and when required by superior.

JOB REQUIREMENTS

• Candidate must possess least Degree and above preferably in digital systems and computer Engineering.
• Knowledge of R2, Responsible Recycling for E-Waste.
• Advantage knowledge of Life Cycle for personal computer.
• At least 3 years of working experience in the logistic / 3PL / Supply Chain is required for this position.
• Proficient with computer function and SAP knowledge.
• Meticulous, detail-oriented, organized and able to prioritize tasks.
• Ability to work independently with minimum supervision, multitask and work well in a fast pace’s environment.
• Positive customer service skills with an ability to communicate eloquently and effectively.

We are looking for an Application Support Engineer for one of our clients here in Singapore. Your scope is as follow:

Key Responsibilities:

• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption.

Required Skills and Qualifications:

• If you have 2 plus years of experience in TWS (Tivoli Dynamic Works Console), this is desirable; else if you have experience in a production support role, that is the second preferred work experience for this position.
• Good knowledge of Unix Script & Shell Scripting.
• Knowledge of the requirements of IT production (Banking System).
• Note: This is a shift role, two shifts are as 7 am - 3 pm and 8 am - 4 pm SGT, and the person may be asked to work on weekend shifts too.

Responsibilities

• Provide Level 1 application support for clinical and internal systems, including troubleshooting, issue logging, and escalation
• Assist in system changes, user acceptance testing (UAT), and minor enhancements
• Support user access management, system setup, and basic configurations
• Perform data extraction, report generation, and basic analysis to support operational needs
• Work closely with clinicians and users to resolve system and workflow-related issues
• Coordinate with internal IT teams and vendors for issue resolution, system updates, and follow-ups
• Support system implementation, upgrades, and integration activities
• Assist in procurement, asset tracking, and basic administrative tasks
• Maintain system documentation, SOPs, and ensure proper tracking of issues and resolutions
• Support audit, compliance, and KPI reporting, and identify opportunities for process improvement and automation

Requirements:

• Degree or Diploma in IT, Healthcare, or related discipline, with 2 to 4 years of experience in IT support, application support, or similar roles
• Exposure to application/system support, including troubleshooting, user support, or ticket handling
• Experience in healthcare or clinical systems is an advantage but not required
• Basic knowledge of IT systems, networks, or system integrations
• Familiar with Excel and data reporting; exposure to reporting or analysis is a plus
• Experience in procurement, administrative support, or operations coordination is advantageous
• Strong problem-solving, organisational, and communication skills, with the ability to support non-technical users
• Able to multitask, work independently, and adapt in a fast-paced environment

To apply, please visit www.gmprecruit.com and search for Job Reference: X9YYYYXY

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239