Total 12 Senior Executive customer experience manager job vacancies in Information Technology category in Malaysia

Get to Know the Team

1. Clickstream Intelligence Platform (Scribe) is Grab's in-house app instrumentation and insights platform that captures and analyzes user clickstream activity across all Grab apps. The platform supports observability, real-time personalization, and business analytics by processing tens of billions of events per hour at petabyte scale.
2. Customer Data Platform (CDP) enables Grab Teams to onboard and register Grab's customer data and make it available for Online Serving, ML Models, Segmentation, and Real Time targeting to power personalization use cases across the company. Our platform is used across many mission-critical Grab services such as app personalization, experimentation, ads serving, and marketing.

Candidate will be considered for both teams within our org.

Get to Know the Role

We are looking for a Senior Software Engineer for either the Scribe or CDP team that that has multiple different technical stacks:

• Programming Languages: Python, Go, Scala
• Data Streaming & Processing: Kafka, Apache Flink, Apache Spark
• Data Infrastructure & Tooling: Event gateways, Schema validation tools, Instrumentation testing frameworks

You will report to Engineering Manager II in Singapore and work onsite at Grab Malaysia office.

The Critical Tasks You Will Perform

• Design and improve clickstream data pipelines—from event ingestion to insight delivery—and contribute to services/tools for understanding user behavior.
• Build scalable platform capabilities for user data onboarding, online serving, and real-time data pipelines/architecture.

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Duties and Responsibilities

To be responsible for show readiness of the Singapore Air Force Museum, for daily operations of interactive exhibits & sound/PA systems, and technical equipment & AVL systems for Museum events, in the areas of equipment operation and handling. To be responsible for the appropriate management/scheduling of and training for technical maintenance duty/works, and ensure that preventive maintenance works are carried out in a timely and efficient manner. To enforce all safety and security guidelines and access regulations for both staff members and contractors with minimal supervision.

• Enforce and adhere to Museum’s SOPs and best practise & procedures.
• Produce detailed schedules which include technical maintenance workplans, staffing assignments and milestones for upcoming exhibit projects and tasks
• Support the close working relationship with facility management for M&E works, and other operational departments by maintaining a master museum calendar
• Schedule, facilitate and coordinate administrative procedures, including training and work safety documents for installation works etc to ensure safety compliance
• Research and keep updated on latest interactive exhibit build and technology, and able to independently programme at least 1, and operate 2-3 technical equipment and systems
• Carry out ongoing quality control evaluation on interactive exhibition maintenance operations, and able to carry out specialist repairs in at least 1 discipline of equipment and system
• Work closely with exhibition development to provide direct and significant technical expert inputs to exhibit and content development, and design for future projects and remediation
• Oversee the day to day operational readiness of FOH Operations, exhibits and closing duties, and respond to emergency situations for prompt repairs

• Perform regular checks, coordinate repairs and document exhibition operatives in the Museum
• Coordinate exhibition logistics and oversee contract labour for travelling exhibitions including load in and load out, installation and teardown
• Perform other duties as assigned

Job Requirement

• At least 4/5 years of experience working in galleries/exhibits/events production/show tech (AVL, projection mapping etc)
• ITE/Diploma in Media Production, M/E Engineering or Equivalent
• An interest and passion for Singapore’s aviation history and technology
• Self-directed learner and problem solver who can perform under pressure
• Good verbal and written communication skills
• Good time management skills
• Cultural understanding and empathy for diverse communities
• Availability to work on evenings, weekends and public holidays
• Team player
• Certifications in First Aid/Bizsafe L2/Scissors Lift will be an advantage
• Service oriented and enjoy interacting with people
• Shortlisted candidate must be comfortable to work at the Singapore Air Force Museum located at Paya Lebar

• Working Hour: Monday – Friday (8.50am to 5.30pm)
• Working Location: Nearest MRT - Tai Seng
• Salary: $3,500 - $4,000

Responsibilities:

• Manage customer relationship, driving revenue growth
• Manage customer RFQ - Costing and sales strategies for submission.
• Project management from RFQ to Mass production
• Liaise and organizing with customer and internal department on project activities.
• Drive Project deliverables and action plan through the use of the reports, checklist and others.
• Manage product ECO, EOL and inventory.

Requirements:

• Min. Diploma in Electronics/Electrical Engineering or Sales related discipline
• At least 3 years’ experience in Electronics Manufacturing Services (EMS)/ PCBA/ Box Build Activities
• Process Manufacturing / Program management experience is required.
• Understanding of cost structure and cost modelling of EMS.
• Proficient in Microsoft Office software such as Excel, Words and Power Point

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

You will provide administrative support, including managing documentation, coordinating meetings, and assisting with training and system updates. The role also involves handling invoices, mail, logistics, and office supplies. In addition, you will support Med-Legal activities and assist with feedback management by handling calls, emails, and follow-ups with individuals raising feedback.

Requirements:

• Diploma or GCE ‘N’ Level/Equivalent with 6 years’ relevant experience
• Good organisational and communication skills
• Proficient in Microsoft Office
• Able to handle sensitive information with discretion

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position : Customer Service x3

• Working Days: 5 Days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Looking to build an exciting career that gives you opportunities for growth?

Have the passion in connecting people and wants to make an impact to their lives?

Come and join us today! We are looking for driven and positive individuals to work together with us in this purposeful and challenging environment.

What are the Job Responsibilities?

• Sourcing for corporate clients and suitable candidates - cold calling included
• Administer the full spectrum of recruitment - from sourcing, screening, recruiting and selection to final offering to successful candidates
• Schedule and conduct interviews for potential candidates
• Oversee the client and candidates' accounts, manage business prospect and development
• Networking and expand channels to drive for corporate sales
• Develop and manage healthy relationships with corporate clients, candidates and team

What are Required?

• Minimum Degree (in any disciple) from recognized institutions
• Positive, enthusiastic and self-driven individuals
• Proficient in interpersonal communication
• Active participation in sports or school activities is an added advantage

Why join us?

• No prior experience is required as training is included!
• Mentorship will be provided on the job to guide you along the way
• A meaningful, energetic and vibrant work culture
• Many great opportunities for growth and career progression!
• You are empowered to make decisions and take on leadership roles on the job
• Uncapped incentives with basic salary and benefits

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

Position Overview:

We are seeking a dynamic and experienced Technical Customer Service Executive to join our team. The ideal candidate is able to provide support to help customers resolve technical issues and ensure customer satisfaction through every interaction. This role involves troubleshooting with various stakeholders and requires a strong ability to manage customer interactions with professionalism and care. The Technical Customer Service Executive will oversee all customer interactions, ensuring responses are timely, accurate, and adhere to our high standards.

Key Responsibilities:

• Respond to customer requests and resolve technical issues promptly.

• Communicate clearly with customers and escalate complex issues to technicians or project managers.

• Provide expert guidance on personal data protection and ensure adherence to relevant regulations, safeguarding customer information at all times.

• Review and standardise all customer service replies to ensure consistency, clarity, and a high-quality service level across all communication channels.

• Monitor customer feedback and implement strategies to continuously improve service quality, ensuring customer satisfaction remains a top priority.

• Work closely with other departments to resolve complex customer issues and ensure a seamless service experience.

• Identify opportunities for service improvements or process enhancements based on customer feedback and operational insights.

• Follow up with customers to ensure that their concerns are fully resolved and their expectations are met, fostering strong customer relationships.

• Track, analyze, and report on customer interactions, ensuring key performance metrics (e.g., response time, resolution rate) are consistently met.

• Contribute to the development and implementation of customer service policies that enhance the overall customer experience and service delivery.

• Engage in proactive customer retention efforts, offering tailored solutions and services that meet their needs and improve overall satisfaction.

Requirements:

• Proven experience in a customer service role, with a strong understanding of customer care and support processes.

• Knowledge of personal data protection regulations and best practices.

• Strong communication and interpersonal skills, with the ability to articulate information clearly and professionally.

• Excellent problem-solving abilities, with a focus on resolving customer concerns efficiently.

• Ability to work collaboratively within a team and cross-functionally with other departments.

• Detail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.

• Good written communication skills and comfortable using Google Suite and Mac OS.

• Experience in providing some level of technical support in systems or software is an added advantage.

• Please note: This position requires weekend availability. Applicants who are unable to work weekends will not be considered.

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are looking out for Cloud Engineers to join their team and contribute to their ongoing success.

Responsibilities:

• Plan, execute, and oversee technical aspects of projects
• Lead or support new system/network setups and upgrades
• Ensure operational systems meet Service Level Agreements (SLAs)
• Perform routine maintenance and operational tasks efficiently
• Troubleshoot and resolve technical issues
• Maintain clear project documentation and reporting

Requirements:

• Experience with Windows Server and Linux in virtual environments
• Knowledge of virtualization, hypervisors, and Nutanix platforms (a plus)
• Familiarity with VPNs, firewalls, switches, and routers
• Strong communication skills for both technical and non-technical audiences
• Proactive mindset with strong analytical and conceptual thinking
• Team player with the ability to work independently and excellent interpersonal skills

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

We are looking for a Customer Relations Officer to manage customer enquiries, feedback, and service coordination in a dynamic, fast-paced environment. You will act as the key point of contact between customers and internal teams, ensuring smooth communication, timely updates, and effective resolution of issues.

This role is ideal for individuals who enjoy interacting with people, solving problems, and making a difference in customer experience.

Senior positions available based on experience.
___________________________________________________________________________________________________

Who We Are Looking For

• Minimum Diploma qualification
• Experience in customer service / customer relations / stakeholder management preferred
• Able to remain calm and professional when handling difficult or demanding customers
• Resilient, emotionally strong, and able to move on quickly from challenging situations
• Strong communication and interpersonal skills
• Proactive, organised, and able to work independently

What You’ll Be Doing

• Handle customer enquiries, feedback, and complaints in a professional and timely manner
• Manage and follow up on cases to ensure proper resolution and customer satisfaction
• Prepare notices, updates, and customer communications
• Coordinate with internal teams and stakeholders to ensure smooth service delivery
• Attend meetings, take minutes, and maintain proper documentation
• Assist with administrative duties, reporting, and coordination work
• Handle escalated or sensitive situations with professionalism and composure

Salary & Benefits

• Salary range: $3,000 – $4,500 (based on experience)
• 5.5 days work week
• Permanent role
• Opportunity for progression to senior positions

Hey Rocket Pte. Ltd. (EA 21C0816)
Angel Chia (R25126511)

Get to Know the Team

Come join the Consumer Experience (CX) Engineering team - we work on a diverse set of consumer problems spanning across core experiences that power the UX navigation and transaction funnels, search and discovery of content and services, user lifecycle covering user growth, engagement and loyalty and the critical platform mission of mobile application developer experience. We are on an exciting mission to connect consumers to Grab's marketplace by allowing them to discover and engage with Grab's services and partners.

Get to Know the Role

We are looking for a Senior Backend Engineer to take part of the CX Team. You will be responsible for ensuring high quality deliverables, spanning across multiple key services powering end to end user journeys going from the login screen to the home and activity pages of the Grab app. You will be reporting to the Engineering Manager for this role. This is an onsite role based in Jakarta.

The Critical Tasks You Will Perform

• Design and write with the cutting edge Go language to improve the availability, scalability, latency, and efficiency of Grab's range of services
• Work with engineering team to explore and create new design / architectures geared towards scale and performance
• Participate in code and design reviews to maintain our high development standards
• Engage in service capacity and demand planning, software performance analysis, tuning and optimization
• Collaborate with product and experience teams to define and prototype feature specifications
• Own end-to-end delivery of product and tech initiatives
• Work closely with infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations
• Design, build, analyze and fix large-scale systems
• Pro-actively debug and solve production incidents during your oncall shift
• Provide technical guidance, mentorship and knowledge sharing to peers.

Looking to build an exciting career that gives you opportunities for growth?

Have the passion in connecting people and wants to make an impact to their lives?

Come and join us today! We are looking for driven and positive individuals to work together with us in this purposeful and challenging environment.

What are the Job Responsibilities?

• Sourcing for corporate clients and suitable candidates - cold calling included
• Administer the full spectrum of recruitment - from sourcing, screening, recruiting and selection to final offering to successful candidates
• Schedule and conduct interviews for potential candidates
• Oversee the client and candidates' accounts, manage business prospect and development
• Networking and expand channels to drive for corporate sales
• Develop and manage healthy relationships with corporate clients, candidates and team

What are Required?

• Minimum Degree (in any disciple) from recognized institutions
• Positive, enthusiastic and self-driven individuals
• Proficient in interpersonal communication
• Active participation in sports or school activities is an added advantage

Why join us?

• No prior experience is required as training is included!
• Mentorship will be provided on the job to guide you along the way
• A meaningful, energetic and vibrant work culture
• Many great opportunities for growth and career progression!
• You are empowered to make decisions and take on leadership roles on the job
• Uncapped incentives with basic salary and benefits

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599