Total 63 Education / Training job vacancies in Surabaya, East Java

Roles and Responsibilities:

Teaching & Learning Assistants (TLA) play a vital role in supporting the educational and emotional development of learners. Your responsibilities are diverse and essential for creating an effective environment focused on learning and growth.

You will play a pivotal role in shaping, not only, the educational experiences of our learners, but also the teaching, learning and collaborative culture of our school. Your responsibilities align with our commitment to redefine teaching and learning and our need to be innovative in our approach, process and application.

You will work collaboratively with all members of the learning community while keeping the leaners’ growth and development at the forefront of what you do.

JOB RESPONSIBILITIES

Classroom Support:

• Support the lead educator in delivering learning experiences by helping to prepare materials, setting up equipment, and managing classroom resources.
• Provide one-on-one or small group assistance to learners who may need extra help with their learning, ensuring that all learners can access and engage.

Student Engagement:

• Motivate learners to engage in classroom experiences and foster a positive learning environment.
• Observe and track learner progress, providing feedback to lead educators about individual learner needs and their achievements.

Learning Environment Management:

• Help maintain a calm and orderly learning environment by implementing strategies as directed by the lead educator.
• Assist in resolving conflicts among learners and support them in developing social skills.

Administrative Duties:

• Assist with maintaining learning records, including attendance, assessment results, and reports.
• Help prepare teaching materials and resources for learning, ensuring that everything is ready for effective instruction.

Safeguarding Responsibilities:

• Be vigilant about the safety and well-being of learners, recognizing signs of distress or abuse, and reporting concerns to the designated safeguarding lead (DSL).
• Contribute to creating a safe and supportive learning environment where learners feel comfortable expressing themselves.

Collaboration:

• Collaborate with teaching team and other staff members to plan lessons and share insights about learner progress.
• Occasionally assist in communicating with parents regarding their child's progress or any concerns that may arise.

Continuous Professional Development:

Engage in ongoing professional development opportunities to enhance skills related to teaching practices, child development, and safeguarding protocols.

REQUIREMENTS

Qualifications and Experience:

• Minimum Diploma holder or equivalent in Early Childhood Education, Special Education, Counselling, Psychology or related field.
• Minimum 2 years' work experience within a school setting
• Excellent verbal and written English skills.
• Familiarity with cognitive science-based teaching and learning an advantage.
• Passionate about helping students to learn and grow.
• Able to make decisions in the best interests of children.
• Sound EQ, empathy and a strong understanding of self.
• Excited about working collaboratively in a learning-focused team.
• Possess a learning and growth mindset.
• Internationally minded and accepting of all people regardless of age, gender, sexual persuasion, culture or language.
• Creative and innovative in ideas and outlook.
• Sense of humor.
• Adaptable and flexible to the needs of colleagues, students, school and self.

At RD American School, you’ll be part of a forward-thinking team shaping the future of education. You’ll have the opportunity to innovate, lead, and make a meaningful impact on learners and families across the region.

• Outgoing, energetic, and comfortable working with children.
• Able to communicate effectively with children.
• To conduct art teaching in a group setting.
• Able to conduct art-related activities such as oil painting, acrylic painting, watercolor painting, sketching, clay modeling, arts and crafts, and others.
• Have relevant experience in teaching art and craft .
• Classroom set up and clean up.
• Able to work on Friday 2:00pm-4:30pm.

Expected Start Date : May 2026

Hourly rate : $15 per hour
Workplace : Bedok North

Interested applicants, please submit your resume to happycaresg@gmail.com

Responsibilities

Audit, Compliance & Risk

• Support internal and external audit processes, ensuring timely delivery and effective closure of findings.
• Address compliance issues and respond to risk management findings, ensuring effective resolution and reinforcement of internal controls.
• Ensure strong governance, tracking and reporting of key initiatives.

Corporate Operations & Process Improvement

• Identify corporate operational and process issues, coordinating with various stakeholders to ensure timely resolution and strengthen controls.
• Partner with departments to maintain consistency, efficiency, and alignment across corporate initiatives.
• Support the development and execution of corporate strategy, including mid to long term planning initiatives.
• Review and enhance standard processes and internal controls to improve governance, transparency, and operational integrity.

Financial Planning & Management Accounting

• Support management accounting by coordinating branch budget planning, ensuring alignment with corporate financial objectives for bank-related service offerings.
• Monitor budget performance and analyse variances to detect and address potential financial risks or inefficiencies.
• Facilitate budget control processes, collaborating with internal stakeholders to enforce financial discipline and optimize resource allocation.

Head Office Coordination & Policy Alignment

• Coordinate with global offices to align business priorities and ensure consistent execution.
• Coordinate and support cross-border talent initiatives overseas talent exchange programs collaborating with internal teams and headquarters to ensure seamless execution.
• Review Japan-side corporate policies, ensuring alignment with Singapore Branch requirements and addressing branch-level policy queries.

Reporting & Decision Support

• Analyse organizational performance and propose data driven improvements.
• Support expansion initiatives, including outsourcing strategies and resource planning.
• Deliver accurate and insightful reports to support informed strategic decision-making and operational efficiency. 
• Perform any other adhoc duties as assigned.

Requirements

• Bachelor’s Degree
• Understanding of financial management, management accounting, and budgeting processes.
• Proficiency in Japanese is preferred as this role needs to prepare reports in Japanese for reporting to Head Office in Japan. 
• Minimum 7 years of relevant experience in corporate planning, governance, risk management, financial management, or internal audit.
• Good knowledge of system project management.
• Experience coordinating internal and external audits.
• Prior experience in banking or financial services is an advantage.
• Background in liaising with cross-border or cross-cultural teams.
• Possess knowledge of corporate functions.
• Proficiency in budget planning, financial analysis, and management reporting.
• Understanding of compliance, risk issue remediation, and internal control mechanisms.
• Proficiency in MS Office
• Strong analytical ability to interpret financial, operational, and risk-related data.
• Ability to develop documentation, governance reports, and audit-related materials.
• Effective communication with senior management and HQ counterparts.
• Capability to manage sensitive information and uphold organizational integrity.
• Project leadership experience, including planning, mobilizing, and delivering outcomes.
• Strong interpersonal communication and written skills
• Possess strong strategic, logical and analytical thinking skills
• Proactive, self driven, and able to work independently.
• Collaborative mindset with a service-oriented attitude.

PlayFACTO @ Bedok Central is looking for experienced and passionate Student Care Teachers to join our team!

Positions are available immediately for the right candidates.

PlayFACTO School is the leading student care provider in positive holistic education and after school care for students of P1-P6.

As a Student Care Teacher with PlayFACTO, you will help develop student’s hearts and minds using our unique positive education framework, daily enrichment programmes, and guided assistance of each student's Primary homework assignments.

If you are a passionate educator looking for a fun and engaging environment where you can help your Primary students develop high calibre character and educational foundations for their future, we'd like to hear from you!

Come JOIN US at our HAPPY SCHOOL and make difference in student’s lives at PlayFACTO @ Bedok Central

Positions Available:

1. Student Care Teacher

Work location: PlayFACTO @ Bedok Central.

Roles and Responsibility

· Delivery and presentation of lesson content (English, Maths, Chinese and Science) to students

· Supervision primary school students (primary 1 to 6) to ensure completion of daily homework

· Ensure safety and timely transfer of students from school to student centre

· Ensure safety of students

· Regular liaison with parents and caregivers regarding student’s progress and behaviour

· Fetching of students from nearby schools

· Administrative work (sales, collection of fees, and collection of forms) and upkeep of centre premises.

· Any other ad-hoc duties as delegated by Centre Director

Requirements:

· A-level or Diploma qualifications & above

· Able to guide Primary 1 to 6 school subjects (English, Maths, Chinese and Science).

· Possess excellent work ethics and integrity

· Exhibit a positive attitude when faced with challenges

· Love children and the learning process

· Have experience in teaching children, preferably at primary level

· Possess a passion for nurturing children

· Experience in working with children preferred. Those without experience may also apply as training will be provided.

How to apply:

1. WhatsApp CV to +65 8899 1240

2. Email CV to bedokcentral@playfactoschool.com.sg

Only shortlisted candidate will be notified.

- University and polytechnic undergrad having their terms break are welcomed to join our Centre.

- University and polytechnic undergrad looking for long term/ regular part-time jobs are also welcomed to join our Centre.

"A" level holders waiting for results are welcomed to join our Centre.

- training will be provided for those without experience.

- Assist main Teacher to manage a class of 10-18 students

- Familiarity with primary school curricular content (minimum understanding is important), English, Mathematics, Science and Chinese. This is not required for those without experience.

- Supervise and provide guidance to primary school children in their homework, spelling and Centre’s activities with the guidance of main teacher for those without experience.

- Mark student’s work and corrections

- Need to ensure that school homework is completed

- Conduct evening English activities (news sharing, discovery, general knowledge) and moral education activities.

- Assist main teacher to conduct activities including art and craft and outdoor activities.

- Providing care and concern for children's well being

- Managing any behavioural issues or concerns that arise with children in the student care with the guidance of main teacher for those without experience.

- Maintaining accurate records of attendance, activities, and progress of each child in the student care.

- Conduct in-house programme and instill good habits and values in children

- Serve lunch and tea-break

- Ensure classroom discipline and safety of children under your care with the guidance of main teacher.

- Being an inspiring role model with a creative spirit and a champion (positive) mindset.

- Be a great team player & responsible colleagues!

- Building and maintaining relationships with parents, guardians and community stakeholders. Not required for those without experience.

- Assist main teacher to maintain cleaniness of classroom, prepare and upkeep teaching resources, arrangement, appearance and learning environment of the classroom.

- assist main Teacher to prepare daily lesson plans to ensure children is engaged.

- Computer literate, MS Word, Excel and Powerpoint.

- Any other ad-hoc duties as delegated by Centre’s manager.

The Edge AI Acceleration Group at the Singapore University of Technology and Design (https://sites.google.com/view/bowang/home) is looking for a motivated Research Fellow or Research Associate to join us in pushing the boundaries of edge AI acceleration. We focus on energy-efficient circuit design and software-hardware co-optimization, with exciting applications in event-based vision.

What we’re looking for:

• A PhD/Master in Electrical and Computer Engineering or a related field.
• A strong track record of publications in software-hardware co-design (e.g., Neural Architecture Search) or computer architecture (e.g., hardware simulator design)
• Experience in event-based processing or neuromorphic computing is a strong plus

Why join us?

• Work in a flexible and vibrant research environment with state-of-the-art lab facilities.
• Collaborate with A*STAR, the most prestigious research institutes in Singapore, and leading universities worldwide for international exposure
• Enjoy competitive remuneration + excellent opportunities to grow your academic and professional profile

The Humanities, Arts, and Social Sciences (HASS) cluster at the Singapore University of Technology and Design (SUTD) invites applications a full-time, teaching-track faculty position in Economics, with focus on empirical research in areas including but not limited to:

• Behavioral economics
• Econometrics
• Macroeconomics

Research on topics relevant to design, technology or artificial intelligence is preferred. Appointments will be made on an initial three-year contract, renewable subject to review.

The successful candidate will: 

• Lead the development and teaching of new undergraduate courses in Economics for an interdisciplinary B.Sc. degree in design, artificial intelligence, and economics
• Teach courses in our undergraduate core curriculum, such as introductory courses in social science or research methods
• Contribute to interdisciplinary initiatives, in particular relating to Design and AI, through collaboration with colleagues in engineering, architecture, computer science, and design.
• Mentor students, including those working on capstone projects that connect research on human problems with technological innovation.

Applicants should have an excellent record of effective teaching at the university level. We especially seek scholars with the potential to develop new directions in interdisciplinary teaching and who are interested in collaborating with scientists and technologists. Experience in or fostering collaborations with industry or the public sector will also be considered an advantage.

About SUTD and HASS 

SUTD is a young and distinctive university with a mission to nurture technically grounded leaders and innovators. The university champions cohort-based learning and interdisciplinary pedagogy, offering degrees in Architecture and Sustainable Design (ASD), Design and Artificial Intelligence (DAI), Engineering Product Development (EPD), Engineering Systems and Design (ESD), and Information Systems Technology and Design (ISTD). At SUTD, artificial intelligence is not merely a tool but a partner in the design process; together, design and AI form the backbone of our curriculum and research. The HASS cluster plays a pivotal and critical role in the university’s commitment to world-class teaching and research excellence. The current HASS faculty brings core expertise in literature, history, theater, film studies, anthropology, communication, psychology, sociology, business, economics, and urban studies. This unique combination of interdisciplinary faculty has given rise to world-class research and teaching that contribute significantly to HASS fields as well as to interdisciplinary projects with other departments at SUTD. For more information, please visit the following websites: https://www.sutd.edu.sg/ and https://www.sutd.edu.sg/hass/

Application Details

Candidates should submit the following materials:

• A cover letter. 
• A curriculum vitae. 
• A statement of teaching experience and philosophy. 
• Evidence of excellence in teaching, such as course evaluation score
• A writing sample of their scholarly work, such as a job market paper (for recent Ph.D. graduates) or selected publication (for more advanced candidates).
• Syllabus for a new course that would be suitable for a B.Sc. degree that focuses     on the intersection of economics with artificial intelligence.
• Names, affiliations, and email addresses of three referees. (Please note that candidates who advance to the interview stage will be asked to submit two letters of recommendation. Please have your recommenders ready to send their letters via email or Interfolio) 

Job Title:                       Training Officer, DMC
Department:                 Data Management Centre
Reports To:                    Manager, Data Management Centre
Location:                        Chai Chee
Employment Type:      Full-Time

The Training Officer will coordinate, deliver, and assess training programmes for persons with disabilities (PWDs) engaged in data management work. The Training Officer ensures that learning is accessible, inclusive, and aligned with operational goals, while fostering a safe, supportive, and empowering environment.

Responsibilities                                                                                                            

·       Design, implement, and manage structured training programmes tailored to the needs of the PWDs

·       Coordinate with internal departments and external partners to align training objectives with project deliverables

·       Maintain training calendars, attendance records, and learner progress tracking

·       Train the PWDs in data entry projects and ensure project deliverables are met

·       Supervise and manage project work performed by the PWDs, ensuring quality and timeliness of the delivery

·       Be responsible for the safety and wellbeing of PWDs during training and work activities

·       Provide case management and counselling support to PWDs as needed

·       Maintain regular communication with caregivers, providing periodic updates on PWDs progress

·       Plan and coordinate outings and enrichment activities for PWDs to promote social inclusion

Requirements

·       Preferably with a Diploma in Business, Community Services, or other relevant fields

·       Minimum of 2 years working experience, ideally in training or working with persons with special needs

·       Passion for empowering persons with disabilities and supporting their skill development

·       Experience in inclusive training methodologies and assistive technologies is an advantage

Job Responsibilities:

• Plan, supervise, and implement classroom programmes following centre policies and the ECDA framework to ensure curriculum compliance and quality learning outcomes
• Manage all aspects of classroom management and carry out routine care duties to ensure safety and hygiene of the children
• Create and maintain a safe, nurturing, and stimulating environment that that promotes children’s curiosity and active learning
• Chart developmental progress and prepare detailed portfolios for each child
• Partner closely with parents through regular updates, progress reports, and involvement in school events
• Foster teamwork and maintain positive, collaborative relationships with colleagues

Requirements:

• Diploma in Early Childhood Care and Education
• Certified by ECDA at L2 category
• Energetic, creative, patient, and passionate about working with young children
• Strong communication, interpersonal, and classroom management skills
• Reliable and collaborative team player

If you are passionate about teaching, we invite you to send your resume detailing your relevant experience to beinspired@supergenius.sg.
We appreciate your interest in joining our team and look forward to reviewing your application.

Job Description:

The successful candidate will be part of AST's Customer Services Division. This customer-facing role encompasses a wide variety of day-to-day tasks aimed at providing an exceptional customer experience to the pilots performing their flight simulator training. Ensure that all customer concerns and requests are attended with high level of professionalism and on timely manner. He/ She need to keep a high level of harmonious relationship with the customer.

Responsibilities

1. Attend to walk-in customers and perform frontline services to any customers / visitors entering the premises. These include:

• Greet visitors and determine the nature of their visit, alert appropriate party of visitor's arrival, direct visitors to proper waiting area.
• Respond to general enquiries and feedback.
• Establish and maintain customer rapport.
• Make outbound calls to customers and/or responding to customer emails.

2. Provide support on training related enquiries includes:

• Work with all stakeholders to ensure proper alignment of the Simulator Flight Scheduling and Maintenance Planning activities.
• Perform Simulator Flight Scheduling and Maintenance Planning activities as an alternate to PIC
• Effectively facilitate pilots’ requests by liaising promptly with other departments.
• Perform data input and analysis.
• Plan and track monthly programs for completion.

3. Assist with tenant-related enquiries including but not limited to booking of meeting/ conference rooms/ guest rooms.

4. Assist with the planning, co-ordination and execution of internal and company events.

5. Setting & tidying up of the guest rooms for accommodation.

6. Monitor Pantry and Stationery supplies and coordinate purchases when needed. Replenish F&B supplies in Pilot Lounge, Boardroom and guest rooms.

7. Other potential engagements in other work areas within the Company.

Requirements

• Possesses at least a Diploma with at least 2 years of relevant experience in customer and/or administrative service.
• Prior working experience in aviation industry/ hospitality / customer service experience is highly advantageous.
• High-quality written and verbal communication skills.
• Competent in administrative procedures.
• Team player and able to work in a fast-paced environment with minimal supervision.
• Must be able to communicate in Mandarin to be able to liaise with Mandarin speaking associates on handling daily operations and headquarter in China.
• Proficient computer skills.
• Only Singaporeans/ SPR may apply.
• Flight attendants and entry level applicants are welcome to apply.

Company Overview

Hua Cheng Education Centre (Bedok) Pte Ltd is located in Singapore at Heartbeat@Bedok, providing educational services and coordinating classes for students in a supportive learning environment.

Job Summary

Support daily centre operations by managing customer service, coordinating classes, handling enquiries, resolving feedback, liaising with teachers and parents, and maintaining administrative records.

Responsibilities

• Coordinate and facilitate classes to ensure smooth centre operations
• Manage walk-in and telephone enquiries to provide timely and accurate information
• Deliver course consultations to prospective customers to support enrolment decisions
• Resolve customer feedback and complaints to maintain satisfaction and trust
• Liaise with customers and teachers to communicate parents’ feedback and students’ progress effectively
• Perform administrative duties including daily collections and preparation of class materials
• Enter and maintain accurate data in the Student Management System for efficient record-keeping
• Process new student enrolments to support centre growth and student intake

Preferred competencies and qualifications

• At least 1 to 2 years of relevant work experience in customer service or education administration
• Required to be able to speak Chinese
• Ability to plan effectively and manage multiple tasks to meet operational needs
• Strong interpersonal skills to build positive relationships with customers, teachers, and colleagues
• Proficiency in both English and Chinese to communicate with diverse customers and staff
• Willingness to work according to the centre’s operating hours

About SUTD

SUTD is the world’s first Design AI university. With Design AI, artificial intelligence is treated as a partner and a member of the team – not just a tool. As a result of this unique SUTD treatment, AI and humans brainstorm, spar and prototype together, resulting in solutions that are elevated several-fold. This human-AI team concept has been made possible because of SUTD’s unique cohort-based interdisciplinary pedagogy. As a trailblazer in the field of design and technology education and research, SUTD has been pioneering innovative programmes and initiatives since its formation 16 years ago. As part its new mid-term growth strategy called SUTD Leap, it will work closely with industry to co-create solutions in both education and research – for a better world.

What You'll Do
The Language and Social Cognition Lab at Singapore University of Technology and Design invite applications for a Research Fellow to join an interdisciplinary research project examining human-human and human-AI communication in multilingual/multicultural contexts, with a particular focus on senior adults in Singapore.  

This project examines how linguistic diversity, cultural norms, and aging shape communicative breakdowns and adaptations in interactions involving large language model (LLM)-based conversational agents. The candidate will conduct mixed-methods research, including interviews, behavioral experiments, discourse analysis of multilingual dialogue, and field user studies in local elder-care settings. The candidate will work closely with an interdisciplinary team across psychology, HCI, and AI, contributing to the evaluation of proactive AI companion agents with respect to cultural sensitivity, engagement, and usability.   

Who We're Looking For

• At least a PhD in Psychology, Cognitive Science, Human-Computer Interaction, Communication Science, or related fields.
• Strong background in psychological research methods (e.g., behavioral, experimental, interviews, mixed methods) is required.
• Experience in conducting research with senior adults, multicultural or multilingual research, and/or human-AI interaction is preferred.
• Knowledge of or willingness to work with LLM-based systems will be a strong asset.

This position is for one-year contract, with the possibility of a one-year extension subject to performance and funding availability.

Job Description

1. Procurement & Sourcing

• Source, evaluate, and establish relationships with suppliers, primarily from China, for raw materials and food products.
• Negotiate pricing, contracts, and supply terms to ensure cost efficiency and consistent quality.
• Monitor supplier performance and conduct regular reviews to ensure compliance with company standards.
• Ensure timely procurement to support production schedules in the central kitchen.

2. Vendor Management (China Market)

• Liaise closely with China-based suppliers on product specifications, ingredients, and nutritional information.
• Conduct due diligence on suppliers, including certifications, manufacturing practices, and documentation.
• Manage communication and resolve any quality or supply issues with overseas vendors.

3. Regulatory Compliance &Documentation

• Ensure all imported food products comply with requirements set by the Singapore Food Agency (SFA) and Health Promotion Board (HPB).
• Review ingredient lists, nutritional labels, and product formulations to meet local regulatory standards.
• Prepare and maintain all import-related documentation, including product specifications, declarations, and certificates.

4. Product Research & Development Support

• Conduct research on new ingredients, food trends, and alternative products to improve cost, quality, and nutritional value.
• Work closely with production and culinary teams on product trials and development.
• Recommend product improvements based on market trends and regulatory guidelines.

5. Quality Assurance & Lab Testing

• Arrange for laboratory testing of products when required.
• Coordinate with external laboratories and ensure test results meet regulatory and internal standards.
• Address any non-compliance issues and implement corrective actions with suppliers.

6. Cost Control & Reporting

• Monitor market trends, pricing fluctuations, and supply risks.
• Prepare procurement reports, cost analysis, and supplier evaluations.
• Identify opportunities for cost savings without compromising quality or compliance.

Job Requirements

1) Education & Experience

• Bachelor’s Degree in Food Science, Food Technology, Supply Chain Management, or a related field.
• Minimum 5 years of relevant experience in procurement, sourcing, or food product research within the food manufacturing / F&B industry.
• Experience dealing with overseas suppliers, particularly from China, is essential.

2) Knowledge & Skills

• Strong understanding of food regulatory requirements in Singapore (SFA, HPB guidelines).
• Knowledge of food labeling, nutrition information, and import regulations.
• Familiarity with laboratory testing requirements for food products.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication skills in English and Mandarin (to liaise with China suppliers).
• Ability to work independently and manage multiple projects under tight timelines.

3) Preferred Attributes

• Experience in central kitchen or food manufacturing environment.
• Knowledge of marination processes, raw material handling, and food safety standards (e.g. HACCP).
• Strong attention to detail and compliance-oriented mindset.

About This Role

To development technical capabilities of field operatives, to manage and maintain all training assets and facilities, within country coverage

Main Responsibilities

• To develop annual training plan for field operatives in coordination with branch operation
• To perform technical training for field operatives in face to face session and/or online training
• In coordination with POSC to record training activities in LMS
• To coordinate with technical expert and external training organization to conduct special training and certification for field operatives
• To coordinate with APAC and Global FOD for training and technology update
• To manage and maintain training assets and facilities, and to plan annual expenditure for asset investment to support field operative development
• To perform site service support for field operative if any site escalation case which require higher level technical capability
• To coordinate with all internal stakeholders for the successful of delivering the customer order.
• To complete and provide proper electronic documentation utilizing the established company digital tools required (if applicable)
• To participate in development program to improve both hard skils and soft skills
• To complete reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines.
• To comply all established safety rules and procedures, including those established by the customer
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;
• To participate in programs and assessments to improve health and safety in the workplace.
• To execute all functions in line with the applicable delegation of authority
• To perform other duties as assigned
• Awareness of ISO 14001 & 45001 Standards

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
• Conduct Training Needs Analysis and develop programs to improve existing staff performance.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 years of working experience in a training role within a contact centre or similar customer service setting, thorough understanding of government policies and procedures relevant to the contact centre's operations.
• Demonstrated experience in developing and delivering training programmes and content for new hires, existing staff, and upskilling initiatives.
• Proficiency in instructional design and adult learning principles.
• Strong communication and presentation skills, with the ability to convey complex information clearly and concisely.
• Expertise in utilising various training methodologies (e.g. train the trainer) and technologies to facilitate rapid learning and knowledge retention.
• Able to synthesis various new/updated programmes into comprehensive training resources (e.g. presentations, handouts, e-learning module).
• Excellent verbal and written communication skills in English and the language of supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.