Total 4,261 Customer Service job vacancies

Job Scope :

• Liaise with process engineers on quality-related issues to follow-up on effective corrective and preventive actions
• Investigate, perform failure analysis (including external laboratory testing) and prepare 8Dreport for customers' complaints
• Drive internal compliance audit of company's business processes and quality management system
• Establish and implement in-house quality monitoring system
• Ensure continuous improvements in process and procedures implemented in manufacturing
• Carry out and implement appropriate quality plans for new products, materials/processes
• Drive both preventive and corrective action programmes including customer-relatedissues
• Other duties as assigned by superiors

Requirements:

• Diploma in Quality Assurance / Mechanical Engineering or equivalent
• 3 years relevant working experience in a manufacturing environment
• Good knowledge of statistical problem solving methodologies like FMEA, DOE and SPC
• Good knowledge of various statistical methods, quality management system and ISO standards such as ISO9001, ISO14001 and IATF16949
• Proficient in Microsoft Office software application
• Able to work independently as well as in a team
• Good analytical, communication and interpersonal skills

• Attend to customer enquiries and provide advice on necessary/suggested services
• Scheduling customer appointments and providing quotations
• Coordinate with technicians to facilitate daily work flow
• Manage required stock/inventory
• Perform other ad-hoc duties assigned

Requirements:

• Candidates must possess at least GCE 'O' Level or NTC2
• Good command of English
• Relevant work experience will be an advantage
• Interest in cars and knowledge in repair works
• Possess initiative, responsible and willing to learn
• Able to multi-task and work in a fast-paced environment
• Strong coordination and communication skills
• Remuneration to commensurate with experience
• Class '3' driving license

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe is looking for a leader for our Product Support team. This manager will lead a high-performing team motivated by improving the lives of Stripe's user base. They will cultivate the happiness of their team while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Product Support team is also responsible for managing large operational projects that impact key user metrics.

You'll be part coach, part diplomat, part entrepreneur — 100% committed to building and sustaining trust with users and your team.

What you'll do

Responsibilities

• Guide the organization to design and deliver incredible user support.

• Ensure team members are happy, effective, and growing in their careers and new work experiences.

• Set clear goals and directions, and provide regular feedback on team members' performance.

• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.

• Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of direct people management experience.

• Experience leading operational teams such as product support teams (preferably in high-growth technology companies).

• Excellent written and verbal communication skills.

• A strong operational background and a track record of making data-driven decisions. 

• Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example.

• An ability to execute on and deliver complex operational projects involving multiple stakeholders.

Preferred qualifications

• Prior experience with SQL, Tableau, and APIs.

• Comfort with some technical troubleshooting.

• Familiarity with the fintech industry and products.

• Passion for learning new functions and features of technical products.

• Experience leveraging root-cause analyses to make data-driven decisions.

The Senior Customer Success Specialist plays a vital role within the Wolters Kluwer Health Division. Reporting to the Customer Success Manager, APAC, you will work closely with local sales and marketing teams to design and deliver strategic customer success, integration, and implementation plans tailored to each institution’s size, structure, and unique needs.

This is a Permanent Full-Time position, to be based in Shenton, Singapore (Hybrid working: work from office 2-3 days per week)

ABOUT THE ROLE

• Design and execute customer success awareness and training strategies across hospitals and academic institutions.

• Develop programs to drive product adoption and usage of Wolters Kluwer solutions.

• Build strong relationships with customers, identify clinical advocates, and lead clinical engagement initiatives.

• Manage large-scale national and international projects.

• Create engaging onboarding workflows (e.g., campaigns, videos, in-app messaging) and gather customer feedback (e.g., surveys, interviews).

• Analyze usage data to identify early warning signs and proactively address issues.

• Support the customer journey from onboarding through to retention, upselling, and cross-selling.

• Collaborate with communication and marketing teams to design tailored communication plans. Develop high-quality, customized materials (e.g., user guides, manuals, email templates). Deliver onsite and remote training to end users to increase awareness and usage.

• Cultivate relationships with key stakeholders to support internal awareness campaigns.

• Troubleshoot access and integration issues, and provide technical support for UpToDate and LexiDrug.

• Conduct “train-the-trainer” sessions to certify end users.

• Maintain accurate training records and update account contacts in our CRM (Salesforce.com).

ABOUT YOU

• Bachelor’s degree; clinical practice experience is essential.

• Experience in a SaaS environment with strong business acumen is an asset.

• Strong technical aptitude and understanding of EMR systems.

• Strategic Communication: High level of communication skills tailored to various audience needs.

• Customer Insight: Deep understanding of customer behavior and needs.

• Advanced Analytical Skills: Ability to deeply analyze performance metrics.

• In-depth Product Knowledge: Comprehensive knowledge of all product features and updates.

• Customer Advocacy: Promote customer interests within the organization.

• Technical Proficiency: proficient in CRM software and support tools.

• Willing and able to travel to customer sites (up to 60% travel – will vary by quarter)

Key Responsibilities

Training Management

• Leads the training department with clear direction, inspires trainer performance, and drives collective accountability for learner outcomes.

• Builds productive relationships with clients, regulatory bodies, and internal teams; responds professionally to stakeholder needs and expectations

• Uses data and performance metrics to evaluate training effectiveness, identify gaps, and continuously improve programme quality.

• Conduct trainer briefings, “train-the-trainer” sessions, and onboarding for newly assigned trainers.

• Conduct trainer observations to obtain feedback for improvement

• Allocate classrooms and deploy trainers based on intake sizes and subject expertise.

• Financial management, e.g. Submission of training hours to payroll department

• Demonstrates working knowledge of SSG, WSQ, SPF, SCDF, SFA and other frameworks to ensure full compliance in training delivery and documentation.

Facilities & Assessment Management

• Coordinate with assessors and manage assessment schedules.

• Prepare assessment props, rooms, and learner familiarisation sessions in line with SOPs.

• Ensure proper functioning of equipment (HHMD, Walk‑Through Metal Detectors, X‑ray machines, traffic wands).

• Oversee setup for specialized assessments such as XRay and CSSPB.

• Manage attendance tracking, QR code verification, and assessor processes.

• Provide learner care support for those assessed as Not Yet Competent (NYC), including reassessment arrangements.

• Compile weekly assessment results and attendance records for submission.

• Ensure classrooms & assessment rooms are properly equipped, clean, and conducive for training.

Post‑Assessment & In‑House Assessments

• Document assessment outcomes and maintain NYC records.

• Safekeep and replenish props, files, and assessment materials.

• Prepare and conduct in‑house assessments including assessment booklets, case studies, and SOA certificates.

• Ensure compliance with SSG reporting and audit requirements.

Training Materials & Equipment Management

• Maintain and perform regular updates for facilitator and learner guides, worksheets, and presentation slides.

• Conduct class audits to ensure trainers use updated materials.

• Manage training props, files, and specialised equipment (SIMFOX laptops, tablets, handphones).

• Troubleshoot technical issues during lessons and assessments.

Requirements

• Diploma or bachelor's degree in training, education, or related field. 

• TAEPP registered. ACTA/ACLP compulsory. DACE/DDDLP will be an advantage.

• Minimum 5 years of experience in training operations, assessment management, or programme compliance.

• Advanced knowledge of Microsoft Office (Excel, Word and PowerPoint)

• Strong leadership and organisational skills with attention to detail.

• Comfortable using LMS & TMS platforms, TPGateway, and learning technology tools to improve training delivery, administration, and reporting.

• Familiarity with POLWEL requirements is an advantage.

• Excellent communication and problem‑solving abilities.

Why Join Us?

• Play a pivotal role in shaping training excellence and compliance standards.

• Lead operational improvements and support both trainers and learners.

• Be part of a leading training organisation committed to workforce development in Singapore.

Work Arrangements:

Days: Monday to Friday

• Working Hours (Regular school days): 9.30am-7pm
• Working Hours (MOE-scheduled school holidays): 7am–7pm (shift-based)
• Work Location: Thomson Plaza / Bukit Timah Plaza
• Monthly Salary: $2,200–$2,900

Job Responsibilities:

• Supervise students in their daily routines, including mealtimes, homework, academic learning, and recreational activities
• Provide care, guidance, and support to primary school children outside of school hours
• Assist the main teacher with classroom management
• Support the organisation and delivery of holistic programmes (indoor and outdoor)
• Create and maintain a safe, nurturing, and positive learning environment
• Accompany children home on the school bus after school
• Perform other ad hoc duties as required

Qualifications and Skills:

• Minimum Diploma in any discipline
• Able to adequately coach primary school subjects
• Strong communication and interpersonal skills
• Genuine interest in guiding and nurturing children
• Undergraduates are welcome to apply
• Prior experience in student care and/or enrichment settings is an advantage

Roles & Responsibilities:

• Assist main teacher to plan, supervise, and implement the program for the class in accordance with the policies, guidelines, framework, and philosophy of the centre
• Responsible for all aspects of classroom management and carry out routine care duties to ensure safety and hygiene of the children
• Maintain and build relationships with children and parents.

Skills and Knowledge Required:

• Able to assist with Mandarin homework
• Enjoy working with Children
• Excellent communication and interpersonal skills
• Able to work well independently as well as within a team
• Experience with young children be added advantage

Candidate who is keen in building a solid teaching career and be a part of the ‘kampung spirit’ team is warmly welcome to send an updated resume to hr.dncedu@gmail.com

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements:

• Able to teach primary school subjects: English, Math, Science, Mandarin
• Possess good communication and classroom management skills
• Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.
• Creative and loving energy with a positive disposition
• Excellent communication and classroom management skills

Additional Information:

• On-job-training provided
• Full-time / part-time positions

Candidate who is keen in building a solid teaching career and be a part of the ‘kampung spirit’ team is warmly welcome to send an updated resume to hr.dncedu@gmail.com

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Vacancy: Operations Manager

Company: Desh Catering service Pte. Ltd.
Location: Singapore
Position: Operations Manager (Full-Time)

About Us

Desh Catering is a growing catering service dedicated to providing healthy, quality, and affordable meals to migrant workers in Singapore. We are looking for a dynamic and responsible Operations Manager to oversee our daily operations and support our expansion.

Key Responsibilities

* Manage and supervise daily catering operations.

* Coordinate kitchen production, packing, and food delivery schedules.

* Lead and manage operational staff, drivers, and kitchen teams.

* Handle customer feedback and resolve operational issues.

* Monitor inventory, purchasing, and supplier coordination.

* Improve operational efficiency and service quality.

* Prepare operational reports and support business growth initiatives.

Requirements

* Able to work independently and under pressure day & Night shift

* Minimum 3 years of experience in operations management in any industries

* Strong leadership and team management skills.

* Good communication and problem-solving abilities.

* Proficient in Microsoft Office (Excel, Word, Email).

* Minimum 5-10 years Working Experience in Singapore

* Minimum Education qualifications - A level

* Workplace Safety related Certificate will be more advantaged

Interested candidates may send their resume to deshcateringsg@gmail.com

SKOSH is a modern Japanese-inspired café serving handcrafted onigiri, sandos, quality coffee, and matcha-led drinks, with an evening hand roll bar. We're opening a brand-new outlet on Scotts Road and hiring a fresh team to grow it with us. Part of The Hey Co Group, we offer hands-on training, a supportive team, and room to grow your career.

Key Responsibilities

Prepare and serve coffee, specialty beverages and other drinks to SKOSH recipe and presentation standards.

Greet and seat guests, take orders accurately, and serve food and beverages in a timely, friendly manner.

Provide recommendations on the menu and beverages, and handle guest requests with care.

Process payments accurately through the POS system and follow cash handling procedures.

Clear and reset tables promptly, maintaining cleanliness across the dining and service areas.

Adhere to food hygiene and safety standards in beverage preparation and service.

Support stock replenishment and report low inventory of beverage and service items.

Requirements

Prior barista or F&B service experience preferred;

Basic latte art and espresso skills an advantage for the barista function.

Friendly, energetic and customer-focused with good communication skills.

Valid SFA Food Safety (Basic Food Hygiene) certification or willingness to obtain it.

Willing to work rotating shifts, weekends and public holidays.

Apply Now!

Job Scope:

• Coordinate training schedules, registrations, and training logistics
• Manage learner records, attendance, and training documentation
• Liaise with trainers, participants, and external stakeholders
• Ensure compliance with WSQ / SSQ funding requirements
• Support training reports, process improvements, and administrative operations

Requirements:

• Min Degree

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:
Whatsapp: https://wa.me/+6597430026 
Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122
Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Company Overview

Winnergy Employment Agency connects households and businesses with reliable helpers and workers. We offer recruitment, training, work permit processing, and after-placement support, ensuring smooth employment and peace of mind for employers and talents.

Job Summary

Support human resources and recruitment operations by assisting with candidate screening, maintaining employee records, preparing work permit documents, and managing daily HR tasks with confidentiality and accuracy.

Responsibilities

• Assist in screening candidates to identify suitable applicants for recruitment processes
• Update and maintain accurate employee records to support HR operations
• Prepare and organize documents required for work permit applications and renewals
• Handle confidential information with discretion to protect employee and company privacy
• Support daily HR administrative tasks to ensure smooth workflow and compliance
• Use Microsoft Office tools (Word, Excel) to create and manage HR documents and reports
• Demonstrate strong attention to detail to ensure accuracy in documentation and data management
• Communicate effectively with team members and stakeholders to facilitate HR processes

Required competencies and certifications

• Proficiency in computer skills eg. chatgpt,email & software
• Ability to maintain confidentiality when handling sensitive information
• Strong organizational skills with attention to detail
• Welcome students looking for internship programme
• Good communication skills to support HR and recruitment activities

Other Information

• Location: Kaki Bukit
• Working Hours: Monday to Friday, 9:00am to 6:00pm
• Internship allowance/salary negotiable based on experience and portfolio
• Exposure to real-world HR and recruitment workflows
• Potential for full-time employment based on performance
• No experience is require, training will be given

Scope of work:

• Lead a maintenance team in the day to day operation and maintenance of HV, LV and power generator to meet safety, reliability and availability criteria of the maintenance contract
• Supervise technicians and coordinate the maintenance team to carry out corrective, preventive maintenance, shut­ down servicing and adhoc works in accordance to the work instruction and procedures
• Assist in planning, scheduling and implementing projects / maintenance works
• Liaise with clients to prepare and submit work proposal for job requests received
• Prepare costing, condition assessment and proposal for Corrective Maintenance works before required time frame in contract
• Troubleshoot faults, undertake root cause analysis and ensure system recovery.
• Supervise sub-contractors’ work, checks, certify, compile and ensure Maintenance service reports are submitted on time
• Prepare and submit Certificate of Completion for Maintenance & Adhoc Works and prepare monthly claims
• On duty to standby for response to emergency fault calls after officer hour
• Undertake tasks and projects as assigned by the superior

Job Description

• Industry/ Organization Type: Freight Forwarding, Packing and Crating Services
• Position Title: Customer Service Executive (Overseas Coordination – Freight Forwarding)
• Working Location: Loyang
• Working Hours: 5 Days (Monday – Friday, 8:30 AM – 5:30 PM / 9:00 AM – 6:00 PM)
• Salary Package: Basic Salary + PB + VB + AWS + Medical Benefits
• Duration: Permanent Role

Key Responsibilities

• Ensure high service standards for overseas partners, support customer satisfaction, and identify new business opportunities.
• Maintain service quality by following standard procedures and customer service practices.
• Respond to customer enquiries on quotations and operations accurately and in a timely manner.
• Handle enquiries from overseas partners, prepare quotations, and follow up accordingly.
• Coordinate with overseas partners for incoming and outgoing shipments.
• Reach out to local customers and provide service support.
• Understand sea and air shipment processes for both inbound and outbound operations.
• Manage shipment-related issues and coordinate solutions.
• Perform accurate data entry and maintain reports.
• Perform ad-hoc duties as assigned.

APPLY NOW!!!

• At least 2 years of relevant working experience.
• Positive attitude with a customer-focused approach.
• Able to work in a fast-paced environment.
• Basic knowledge of sea and air shipment procedures is preferred.
• Good communication skills and able to work well in a team.
• Able to work independently with minimal supervision.
• Willing to work additional hours when required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84487 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781