Total 3,074 Customer Service job vacancies

Job Description:

• In charge of leading and coaching a team of manufacturing engineers to support daily operations in programming, tooling, process routing, and secondary processes
• Responsible in monitoring production performance to ensure monthly efficiency targets and optimal utilization of machinists and machines are achieved.
• Liaise with
• In charge of leading and guiding the team in completing Lean Six Sigma projects to improve manufacturing processes.
• Participate in Root Cause Analysis (RCA) for any non-conforming jobs and resolve issues collaboratively as a team.
• In charge of maintaining and updating the CAD plant layout as required.
• Actively explore new manufacturing approaches, tooling, and technologies to enhance organizational capabilities; lead and manage CAPEX (Capital Expenditure) initiatives for required equipment purchases.
• Actively participate in and contribute to HSE initiatives, including hazard/incident identification, risk assessment, and determination of control measures.
• Perform other duties as assigned

Requirements:

• Min Diploma in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Precision Machining
• Experience in creating manufacturing routings using an ERP system
• Proficiency in CAD (2D/3D) software such as AutoCAD, SolidWorks, etc. (essential).

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Role Overview

We are hiring a senior AI Strategist to support thetransformation of Operations and Customer Service functions,

including Client Support, KYC/onboarding, payments, RiskOperations, and Back Office processes

The role focuses on identifying high-impact opportunitieswhere AI can improve service quality, response efficiency, client satisfaction,and operation scalability. The successful candidate will work closely internalAI teams and external vendors to deliver practical, scalable solutions thatenhance both client experience and internal efficiency.

Key Responsibilities

Define and drive AI initiatives across Operations &Customer Service, aligned with business and service excellence goals

• Identify and prioritize use cases across:
• Client support automation and resolution efficiency
• KYC, onboarding, and verification process
• Payment operations and transaction monitoring
• Complaint handling and service recovery
• Internal workflow automation and productivity

Translate business needs into structured execution plans,including:

• Use case definition
• Solution design (in collaboration with AI team)
• Vendor evaluation and selection
• Implementation roadmap

Work as a subject matter expert, taking full ownership ofexecution and delivery with minimal supervision

Work closely with internal stakeholders including AI, data,compliance, risk, product, and engineering teams

Manage external AI vendors and service provider, includingperformance tracking and delivery quality

Oversee full lifecycle delivery from concept throughdeployment and continuous optimization

Drive adoption of AI tools and workflows with customerservice and Operations teams

Establish frameworks for knowledge management, processstandardization, and service automation

Required Experience

3-5 years of hands-on experience in AI development,

Background in one or more of the following

• Customer Service / Client Support
• Operations / Back Office
• KYC / Onboarding / Compliance Operations
• Payments / Transaction Operations

Demonstrated experience in: Service quality improvement /Process optimization and operational efficiency

Strong understanding of:

• Client service workflows in brokerage environments
• Operational risks, compliance requirement and client life cycle processes
• Practical experience using AI tools to improve service delivery, automation, or operational workflows
• Ability to work across business and technical teams and drove implementation through to completion

Responsibilities:

• Lead the procurement organization for Singapore and Malaysia operations, providing coaching, direction, and escalation support to ensure effective execution and team development.
• Drive procurement KPI performance, including on-time delivery (OTD), delinquency, push/pull/cancel actions, late release, and purchase price variance (PPV), aligned with business objectives.
• Develop and execute sourcing strategies that deliver competitive advantage, including supplier selection, development, consolidation, and implementation of strategic supplier initiatives.
• Lead Global Purchase Family or Regional Commodity sourcing activities, with full accountability for sourcing decisions, material deflation targets, and alignment with global and regional strategies.
• Build and maintain strong supplier relationships to ensure performance expectations are met across cost, quality, delivery, and risk; lead corrective action and supplier improvement initiatives as required.
• Lead commercial negotiations with suppliers to achieve quality, fulfillment, productivity, and cost objectives while managing contractual and commercial risk.
• Oversee procurement of materials, equipment, services, and supplies necessary to support manufacturing and operational requirements, ensuring compliance with internal policies and standards.
• Analyze market conditions, cost drivers, supplier capabilities, and pricing trends to inform sourcing decisions and negotiation strategies.
• Collaborate with Engineering, Quality, Planning, and Operations to support supplier qualification, NPI activities, and continuous improvement initiatives.
• Prepare and review bid packages, and coach procurement team members on sourcing strategies, negotiations, and supplier engagement as needed.
• Support cross-functional and business initiatives as assigned, including special projects aligned with supply chain and operational excellence goals.
• Other related duties and projects as assigned.

Requirement

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
• Min 5 years of procurement /supply chain experience in engineer-to-order manufacturing, OEM or aerospace environment
• Experience managing ~USD100M in direct spend with a proven track record of ~5% cost savings.
• Managed 50–100 suppliers across multiple countries

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

This position involves maintaining and operating equipment, troubleshooting issues, conducting preventive maintenance, and ensuring facility safety & security. Responsibilities include participating in emergency response activities, documenting procedures, and performing various maintenance tasks. The individual will need to work effectively as part of a team and communicate professionally with colleagues and supervisors.

Be Part of Our Success

• Resolve identified engineering issues with equipment to keep downtime to minimum
• Active participation in first level troubleshooting / root cause isolation / recovery action on all reported incidents and escalate incidents to supervisor
• Perform planned preventive maintenance (PPM) / Reactive Maintenance (RM) / Service order (SO) to minimize equipment downtime
• Documentation of standard operating procedures / Checklist of equipment Tasks
• Work as a team to monitor and perform facility inspections and report on condition affecting operations
• Performs repairs, maintenance and installation.
• Conduct routine monitoring and spot checks of all building equipment and systems
• Involve in company’s Emergency Response team (ERT), first aid and environmental health & safety (EHS) activities
• Ensure calls are answered and emails are responded in a timely, efficient and professional manner
• Perform any other duties assigned and assist in ad-hoc tasks by supervisor or manager
• Contributes to team effort by accomplishing related results as needed.
• Ensure proper handover and takeover during shift changes
• Lead a team of fellow FM Engineers
• Specialise in Mechanical and/ or Electrical works

Qualities We Value

• Computer literate with the ability to compile and submit daily reports.
• Experience and with understanding mechanical and electrical field / engineering & building services industry will be a plus
• Able to read architectural, structural, mechanical and electrical as built will be a plus
• Able to commit to 12 hours rotating shift work that includes day, night and weekends

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Job Description:

• In charge of conducting and certify scheduled and unscheduled maintenance, repair, and testing of aircraft systems and components.
• Responsible for carrying out complex tasks such as engine servicing and component replacement, troubleshooting defects, and maintaining production equipment.
• In charge of performing detailed inspections of aircraft structures, landing gear, engines, and other critical systems.
• In charge of leading and supervising teams of technicians to complete maintenance tasks efficiently.
• Responsible in promoting and upholding a culture of safety among maintenance teams and ensure all activities comply with quality standards.
• Maintain detailed and accurate records of all maintenance activities and certifications.
• Ensure all work is performed in accordance with regulations from the Civil Aviation Authority (CAA) and the Original Equipment Manufacturer (OEM).

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in MRO industry
• Knowledge of special processes such as Weldng (TIG/EBW), Thermal Spray, Heat Treatment, Machining will be advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provide all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

We are seeking an experienced Infrastructure Administrator to manage and maintain on-premises Azure Stack Hub, enterprise monitoring tools, and supporting infrastructure. The role involves system administration, patch management, and ensuring high availability and performance across hybrid cloud environments.

Be Part of Our Success

• Administer and maintain Azure Stack Hub (on-premises) infrastructure

• Perform patching and updates for Azure Stack Hub and Dell EMC systems

• Manage and support Microsoft Hyper-V virtualization environments

• Administer and optimize Splunk and AI-enabled Splunk platforms for monitoring, analytics, and alerting

• Configure and maintain Active Directory (AD) services (users, groups, GPOs, authentication)

• Administer SCOM (System Center Operations Manager) for infrastructure monitoring

• Manage SolarWinds for network and system monitoring

• Perform system health checks, troubleshooting, patching and performance tuning

• Ensure backup, recovery, and disaster recovery processes are in place and tested

• Maintain system documentation, SOPs, and operational runbooks

• Work with vendors (Microsoft, Dell EMC, Splunk) for issue resolution and support

• Ensure compliance with security policies and audit requirements

Qualities We Value

• Strong hands-on experience with Azure Stack Hub administration and patching

• Experience in Dell EMC infrastructure patching and lifecycle management

• Solid knowledge of Microsoft Hyper-V administration and patching.

• Proven experience with Splunk (including AI/ML capabilities)

• Good understanding of Active Directory administration

• Experience with SCOM and SolarWinds monitoring tools

• Knowledge of Windows Server & RHEL environments and enterprise infrastructure

• Experience in troubleshooting complex infrastructure issues

• Familiarity with backup and disaster recovery strategies

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.

• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.

• Meaningful work and projects that make a difference in people’s lives.

• A fun, passionate and collaborative workplace.

• Competitive remuneration and comprehensive benefits.

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 5 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and Welding Process
• Experience in GDT is a must

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About ST Engineering

ST Engineering  is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

The Technical Manager is responsible for leading the design, deployment, and management of cloud architectures across AWS and Azure platforms. You apply best practices in cloud engineering and security to mitigate risks associated with new technologies and evolving business needs. The role contributes to the creation of artefacts spanning design, development, and implementation, ensuring that cloud architecture and deployment principles align with overall enterprise technology strategies. You provide leadership in the fulfilment of cloud infrastructure tasks spanning Day 1 and Day 2 activities.

Be Part of Our Success

• Participate in the design and implementation of cloud architectures and controls in alignment with enterprise security and compliance guidelines.
• Assist in the testing and evaluation of new cloud-native services, tools, and deployment models to ensure scalability, resilience, and security.
• Recommend cloud products, services, and deployment procedures to enhance overall system architecture design.
• Document the design, operation, use, and expected outputs of AWS and Azure cloud environments.
• Implement new enterprise cloud solutions, services, and enhancements across Day 1 (deployment) and Day 2 (operations) activities.
• Resolve issues that arise during cloud deployments, migrations, and integrations.
• Identify opportunities to scale up and automate infrastructure and processes through Infrastructure-as-Code (IaC), CI/CD pipelines, and monitoring solutions.
• Monitor cloud infrastructure for performance, availability, and security gaps, and propose continuous improvements.
• Oversee the maintenance of cloud platforms, services, and associated automation tools.
• Develop and implement disaster recovery drills and simulation tests for critical workloads hosted on AWS and Azure.
• Provide leadership in the resolution of incidents, performance bottlenecks, and cloud operational challenges.

Qualities We Value

• Strong understanding of cloud architecture principles, design patterns, and best practices for enterprise-scale deployments.
• Proven hands-on experience with public cloud platforms, particularly AWS and Azure, covering both Day 1 (deployment, configuration, migration) and Day 2 (operations, monitoring, optimization, incident response) activities.
• Experience with automation and Infrastructure-as-Code (IaC) using tools such as Terraform, CloudFormation, or ARM templates; proficiency in Python for scripting and workflow automation is an advantage.
• Familiarity with hybrid and multi-cloud environments, with Google Cloud knowledge considered a plus.
• Strong collaboration skills with the ability to work effectively in cross-functional, agile, and DevOps-driven teams.
• Demonstrated critical thinking, analytical ability, and creative problem-solving in cloud deployment, security, and operations.
• High attention to detail with a focus on quality, scalability, resilience, and cost optimization in cloud solutions. 

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. 
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Quality Manager (Call Centre), 1 Year Contract Up $7.5K
Working Location: Near to Clarke Quay MRT / Novena MRT
Working Hours: Mon - Thurs (8.30AM to 6.00PM), Fri (8.30AM to 5.30PM)

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.

• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.

• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.

• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.

• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.

• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.

• Perform service recovery calls/emails as needed for de-escalation.

• Determining call quality and standards via call audits and calibrations.

• Evaluate and improve current email templates for continuous improvement.

• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.

• Timely reporting to management team and stakeholders

• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.

• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.

• Perform other ad-hoc duties as assigned.

Responsibilites:

• Support the clinical team in advising clients on financial assistance schemes, ensuring timely updates for means testing reviews and subsidy renewals
• Assist the clinical team with administrative processes to facilitate effective service delivery to clients and caregivers
• Manage the onboarding of new clients, including scheduling and rescheduling of initial assessments, processing subsidy applications and responding to rehabilitation-related enquiries
• Provide support in the initial assessment of client and caregiver needs, including basic case management under the guidance of a Case Manager or Social Worker
• Enhance clients’ and caregivers’ ability to cope by coordinating and streamlining access to relevant community services
• Provide clients and caregivers with appropriate information, guidance, and referral support
• Conduct joint home visits with Case Managers, Social Workers or members of the multidisciplinary team when required
• Support the planning and execution of events or projects related to client and caregiver support
• Participate in case discussions with the clinical team
• Prepare, consolidate and monitor monthly reports and relevant statistics
• Ensure timely and accurate documentation in both digital systems and physical records
• Perform any other duties as assigned by the reporting officer

Requirement:

• Diploma or Advanced Diploma, preferably in a healthcare-related discipline
• Minimum 1–2 years of relevant experience in the healthcare or social services sector
• Compassionate and patient individual with a gentle disposition, strong empathy and active listening skills
• Team player with strong interpersonal and communication abilities
• Familiar with or able to quickly understand the healthcare and social services landscape
• Demonstrates a positive attitude, adaptability and maturity in a dynamic work environment

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” or WhatsApp us at 8909 8083 for quicker respond. Alternatively, you may send your resume to jamie.chan@chiefrecruit.com for better reach.

We regret that only shortlisted candidates will be notified.

Reg. No.: R1987360 (Chan Jie Min)

EA License No: 24C2083 (Chief Recruit Pte Ltd)

By submitting your personal information and resume (CV) to us, you grant permission to Chief Recruit Pte Ltd and its associated entities to collect, process, and share your personal data for the purposes outlined in the Privacy Policy, which can be accessed at https://chiefrecruit.com/privacy-policy. You confirm that you have reviewed, understood, and accepted the terms of the Privacy Policy.

Overview         

Responsible for project performance interms of HSE, schedule, design, scope quality, stakeholders, process, risk, project administration and cost. You will be required to perform duties diligently to the quality standards set by the Company and conform to the Company’s policies and business systems and be always committed to their implementation and continuous improvement.

Your role

• Project execution and administration using established work processes and company quality management systems.
• Leading interactive planning sessions and establishing project schedules.
• Risk identification and establishing project risk register.
• Liaising with the client and stakeholders to ensure all client requirements related to the work packages are met, in accordance with company procedures.
• Managing all employees under your report to ensure they are working efficiently and completing tasks correctly.
• Assist in all procurement/contract administration activities, including but not limited to preparing technical specification, reviewing, and analysing submissions, preparing reports, negotiating with tenderers/contractors, chairing and writing minutes, administering awarded contracts and closing final accounts for awarded contracts.

About you

• Preferred Degree Holder in Engineering/Architecture/Interior Design or relevant discipline.
• Have a minimum of 8 years of relevant experience across Data Centre / Telecom projects
• Understanding of modular constructionwill be an advantage
• Excellent communication and presentation skills
• Professional accreditation preferred e.g. PMP, RICS, CIOB
• With good understanding of statutory submissions following Fitting out work
• Able to work independently and run construction meetings
• Able to coordinate between stakeholders including clients, consultants and contractors

Rewards & benefits

Explore the rewards and benefits that helpyou thrive – at every stage of your life and your career.

This includes:

• Comprehensive life insurance coverage.
• Premium medical insurance.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Discretionary bonus program.
• Relocation assistance.
• Transportation & housing allowances (available for remote work locations).
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen yourskills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-classengineering services and nuclear organization. We connect people, data andtechnology to transform the world's infrastructure and energy systems.Together, with our industry partners and clients, and our global team of consultants,designers, engineers and project managers, we can change the world. We'recommitted to leading our clients across our various end markets to engineer abetter future for our planet and its people.

Find out more.

Preschool Principal

• Company Benefits & Incentives
• Career Progression Opportunities
• Location: Bright Hill

Requirements:

• Minimum Diploma in Early Childhood Care and Education - Leadership or equivalent certificates recognized by Early Childhood Development Agency (ECDA)
• Principal - ADECL / DECCE-L / DPL

Responsibilities:

• Provide leadership for setting overall goals for the school as a basis for curriculum objectives
• Lead a team of early childhood teachers in providing quality education, holistic development, and care for the children
• Responsible for the strategic direction and overall management of the preschool
• Communicate with parents effectively, and build rapport and trusted relationships with parents to ensure concerns, issues and feedback are addressed on a timely basis appropriately.
• Responsible for all government related matters such as ECDA including renewing and maintaining of license
• Set educational standards and goals and help establish policies, procedures and programs to carry them out
• Proactively review current policies, procedures and programs and identify ways to improve the overall standards of the preschools and future preschools which will be acquired by the Group
• Ensure daily operations are in order and in compliance with licensing and other regulatory requirements, where applicable
• Mentor teachers in all areas to facilitate collaborative approaches for learning, teaching and evaluation so as to improve the overall performance standards and competencies
• Implementation of specific center programs, initiatives and events
• Handle center administrative matters and enrolment
• Determine licensing, health and safety regulations from the start and local regulatory agencies requirements
• Management and optimization of center resources
• Prepare budget and control budget expenditures

Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474

• Respond promptly to incoming phone calls and customer inquiries via email, social media, and chat to provide accurate information.
• Resolve customer complaints and concerns professionally and within a timely manner to maintain satisfaction.
• Maintain up-to-date knowledge of company products to answer customer questions effectively.
• Identify and act on opportunities to upsell or cross-sell products and services to customers.
• Collaborate with team members and other departments to ensure consistent and high-quality customer service.
• Follow company policies and procedures when managing customer requests and issues.
• Participate in training programs to continuously improve customer service skills and product knowledge.

Qualifications and Skills:

• Experience in customer service or knowledge of Air-Conditioning & Mechanical Ventilation systems are preferred.
• Proficiency with Simplify software, Excel, and other customer service tools.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong problem-solving and decision-making skills applied to customer interactions.
• Positive and empathetic attitude toward customers.
• Chinese or Japanese language skills (added advantage for communicating with specific customer segments).

Requirement to support:

• Desktops and laptops including monitors, keyboards, mouse,webcams etc.

• Desktop operating systems

• Printers and multi-functional copiers

• Commercially off the shelf applications for office automation such as Microsoft 365

• Customer’s enterprise business applications

• Cybersecurity related software

• Meeting Room equipment for Teams/Zoom meetings

• Mobile devices such as smartphones and tablets

• IP phones

• VPN client for remote access

• Virtual Desktop Infrastructure (VDI) Responsibility

• Setup and configuration services e.g. onboarding EUCDswhich includes support for all IT related applications and services used by theusers or required by the EUCDs.

• Incident handling services e.g. troubleshooting EUCDs whichincludes support for all IT related applications and services used by the usersor required by the EUCDs.

• On-site service counter

• Desk side support

• Premium service support for VIPs

• Account management e.g. Active Directory (AD) /Azure AD(ADD) account, grouping, email/mtg room

• Software distribution services e.g. Software catalogueservices/software distribution with Authorised software management workflow

• Patch management services e.g. Patch and firmware upgradeincluding BIOS for endpoint devices

• Endpoint security protection services

• Network access control support services

• Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management

• Mobile device management (MDM) services

• Microsoft Teams with VOIP support for softphone &handphone

• Desktop Imaging

Job Responsibilities:

•  Perform continuous monitoring, routine patrols, and inspection of data centre infrastructure, critical facilities, and associated equipment.
•  Manage day-to-day maintenance coordination, and escalate any critical troubleshooting requirements that needs to be conducted by manufacturers.
•  Conduct routine checks of M&E and critical systems performance.
•  Record and report daily operating conditions, abnormalities, and system status.
•  Supervise and oversee OEMs, subcontractors, and service vendors performing works on electrical, mechanical, fire, and critical facilities systems.
• Ensure all vendors deliver competent, safe, and quality services in compliance with contractual obligations, site rules, and safety requirements.
• Coordinate and monitor scheduled and ad-hoc vendor activities, ensuring proper documentation and work completion.
• Promptly respond to incidents, alarms, and emergency situations.
• Execute incident escalation in accordance with approved escalation matrices and emergency response procedures.
• Provide standby and emergency support when activated, including shift stand-in or additional coverage as required.
• Ensure proper handover and takeover of duties during shift changes.
• Carry out duties that comply with approved SOPs (Standard Operating Procedures), MOPs (Method of Procedures), and EOPs (Emergency Operating Procedures).
• Carry out all work strictly in accordance with site processes, operational governance, and safety regulations.

Requirements:

• Nitec / Higher Nitec / Diploma in Electrical/Mechanical/DC Infrastructure or relevant engineering discipline (Electrical, Mechanical or related fields)
• Additional certifications relevant to the industry is an added advantage
• 1 -2 yeas experience maintaining electrical, mechanical, fire protection system in facility management, particularly handling critical systems would be an added plus
• Strong problem-solving abilities, communication skills, and the ability to work independently and as part of a team
• Proficient in Computer skills eg. microsoft office, google emails, docs etc
• Shift work & Standby Duty is required