Total 3,654 Customer Service job vacancies

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 5 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and Welding Process
• Experience in GDT is a must

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

• Perform process setup and buyoff for both Drive Backend Assembly, ensuring that yield, cycle time, and quality outcomes meet defined targets
• Support product ID label buyoff to ensure compliance with product specifications and standards• Monitor production yield to detect any excursions, conduct process mapping, and implement immediate containment (stop bleeding)
• Establish hypotheses, design experiments to identify root causes, propose corrective actions, and report findings to engineers
• Escalate process and technical issues appropriately per PMP requirements
• Conduct basic data queries and analysis to provide relevant information and insights for engineering teams
• Ensure process sustainability by monitoring KPIVs/KPOVs and managing Fast Triggering systems to maintain stable and controlled operations
• Lead or participate in continuous improvement projects aimed at enhancing production efficiency in a consistent and sustainable manner
• Perform additional tasks and responsibilities as assigned to support team, department, and company Objectives and Key Results (OKRs)

Requirements:

• Diploma in Engineering and related disciplines
• Strong data querying and analytical capabilities
• Proficient in English with strong verbal and written communication skills
• Able to perform effectively under pressure and meet deadlines
• Demonstrates strong resilience, adaptability, and positive work attitude

To submit your application, please apply online to apply@rn-care.com or call +65 6514 9838 for a private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Assistant-%28Point-of-Care-Diagnostics%2C-iHealthTech%29/33267-en_GB/

We regret that only shortlisted candidates will be notified.

About iHealthTech

At iHealthtech, we envision advancing health through innovation, integration of smart technology and on-demand health solution. Our organisation consists of an interdisciplinary team of scientists, engineers, and clinicians who work with our industrial partners to push the frontier of science to meet patients' needs. 

Job Description

We are seeking highly motivated Research Assistants to join a multidisciplinary team developing next-generation point-of-care (POC) diagnostic technologies for cardiovascular and other diseases.

Successful candidates will contribute to one or more of the following research areas:
•    Electrochemical biosensors for disease biomarker detection
•    Passive microfluidic plasma separation devices for finger-prick blood sampling
•    Portable wireless electrochemical reader systems, embedded electronics, and AI-enabled diagnostics

These positions offer hands-on experience at the intersection of biomedical engineering, microfluidics, biosensors, electronics, software development, and translational healthcare technologies.

Key Responsibilities

•    Design, prototype, and test microfluidic devices, electrochemical sensors, and portable diagnostic systems.
•    Support fabrication processes including micro/nanofabrication, surface modification, and device integration.
•    Conduct experimental evaluation of device performance using biological samples and laboratory models.
•    Assist in the development of embedded systems, data acquisition hardware, wireless communication modules, and user-interface software.
•    Support signal processing, data analysis, and integration of AI-based analytical tools for automated interpretation of diagnostic results.
•    Collect, organize, and analyze experimental data using appropriate software tools.
•    Work closely with postdoctoral fellows, clinicians, engineers, and interdisciplinary collaborators.
•    Maintain laboratory records, prepare technical reports, and contribute to publications and presentations.
•    Ensure compliance with laboratory safety procedures and good research practices.

Qualifications

• Bachelor’s or Master’s degree in Biomedical Engineering, Electrical Engineering, Computer Engineering, Mechanical Engineering, Materials Science, Chemical Engineering, Biotechnology, Computer Science, Chemistry, or a related discipline.
• Hands-on experience through coursework, research projects, internships, or laboratory work in one or more of the following areas:Biosensors and electrochemistryMicrofluidics and lab-on-chip systemsBiomedical device developmentEmbedded systems and electronicsSoftware development and data analysis
• Strong analytical, organizational, and problem-solving skills.
• Ability to work effectively in a multidisciplinary research environment.

Preferred Skills

Experience in one or more of the following areas will be advantageous:

• Electrochemical sensing and techniques such as CV, DPV, SWV, EIS
• Microfluidic device design, fabrication, and plasma separation technologies
• Microcontrollers, embedded firmware, wireless communication systems, and hardware prototyping
• Surface chemistry, biomolecular functionalization, and bioassay development
• CAD design, 3D printing, laser cutting, or soft lithography
• Data analysis, signal processing, AI/ML, Python, MATLAB, or related tools
• User-interface development and scientific data visualization
• Strong interest in translational diagnostics, point-of-care technologies, and biomedical innovation

Application

To apply, please send the following to the NUS Career Portal.

• Cover letter
• Curriculum Vitae (CV)
• Names and contact details of three referees (name, institution, and email)

We regret to inform you that only shortlisted candidates will be contacted.  

Job Summary

The Guest Service Assistant supports the guest experience by providing prompt and courteous assistance at the hotel entrance and lobby, handling guest luggage, assisting with enquiries, and supporting arrival and departure services. In every interaction, the role brings warmth and charm, leaving guests with a pleasant and lasting impression of their stay.

Areas of Focus

Guest arrival and departure support, luggage handling, guest orientation, and driveway assistance to maintain smooth guest flow and service standards.

Strategic Responsibilities / Duties

Guest Services

1. Greet all guests warmly upon arrival and departure.
2. Assist guests with luggage handling during arrivals and departures in a safe and efficient manner.
3. Escort guests to rooms while providing hotel information and answering questions.
4. Deliver luggage, amenities, parcels, and other guest items promptly.
5. Provide accurate directions, recommendations, and information about hotel services, facilities, and local attractions.

Luggage Handling & Storage

1. Tag, store, retrieve, and track guest luggage following proper procedures.
2. Ensure secure handling of all guest belongings.
3. Maintain the cleanliness and organization of the bell desk, luggage room, and lobby areas.

Transportation & Coordination

1. Support guests with taxi bookings, ride-hailing, or hotel transportation services.
2. Assist in coordinating valet services (if applicable).
3. Help manage group arrivals and departures.

Safety & Security

1. Follow all security protocols when handling guest items.
2. Stay alert for suspicious activities and report promptly.
3. Support emergency procedures by guiding guests as required.
4. Monitor lobby and public areas for unattended luggage and promptly follow hotel security protocols by reporting and addressing items left unattended to ensure guest safety and property security.

Operational Support

1. Deliver mails, parcels, messages, and guest items promptly and accurately.
2. Assist with lobby crowd control during peak hours.
3. Support Front Office colleagues with guest requests or special needs.
4. Perform other duties as assigned by management.

Key Skills and Requirements

1. Service-oriented with a friendly and professional attitude.
2. Good interpersonal and communication skills.
3. Physically fit with no limitations preventing manual duties such as lifting and moving luggage.
4. Able to work on rotating shifts, weekends, and Public Holidays.
5. 5-day work week.

Responsibilities including but not limited to:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Job Title: Service Engineer / Service Technician (ID1516)
Location: Yio Chu Kang
Working Hours: Mon to Fri 8.30am to 5.00pm
Salary: $3000 - $3500

Job Responsibilities:
• PLC programming
• Handling automation machines
• Troubleshooting mechanical/electrical equipment
• Testing mechanical/electrical components
• Modules Over-head bridge cranes preparation for commissioning, filling gear oil, bearing greasing, setting limit switch travelling & hoisting, overload trip setting & testing.
• Top side equipment cooling medium system preparation for commissioning, fresh water close circuit system flushing by using screen on plates type coolers to catch impurity and dirt, Glycol filling to cooling medium system through hull drain tank & expansion tank.
• Testing Cooling medium pumps no load & system load run.
• Glycol regeneration system preparation for commissioning, system flushing, hydro testing, Glycol filling & system running.
• Gas Dew point control- Refrigerant system preparation for commissioning, system flushing by nitrogen, hydro testing, Refrigerant charging to Gas skid & Compressor skid, and system running
• Supervised on Multi-disk writer manufacturing process. HUB(Mechanic Parts) balancing and testing, check inventory, calibrate instruments, draw the schedule and troubleshooting the machine.
• Plan and assign team members to safety and productivity.
• Perform testers conversion from product to product.
• Testing, trouble shooting and online the testers to production.
• Liaised with process group, automation group and production group to achieve a target yield and productivity.

Job Summary:
We are seeking a detail-oriented, people-focused and results-driven Assistant Manager, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for driving service excellence and learning initiatives across Hotels and Food & Beverage operations, ensuring consistent service standards, quality delivery, and impactful training programs. You’ll play a key role in cultivating a strong service culture, enhancing guest experience, and building organizational capability through effective learning and development strategies.

Key Responsibilities:

1. Service Audits & Compliance

• Partner with operational departments to plan and facilitate service audits across Hospitality operations (Hotels and F&B).
• Analyze audit findings to identify service gaps, compliance risks, and improvement opportunities.
• Establish corrective action plans, service standards, and targeted training programs to support service quality and performance improvement.
• Ensure compliance with safety and hygiene standards across all training activities and operational processes.

2. Guest Experience & Service Excellence

• Review and analyze guest feedback from multiple platforms, including surveys, online reviews, and internal feedback channels.
• Develop and implement service improvement initiatives and action plans to enhance guest satisfaction and experience.
• Identify service-related training needs and collaborate with operational leads to deliver targeted soft skills and service workshops.

3. Learning & Development Delivery

• Partner with departments to design, review, and enhance ongoing training programs aligned with operational and business needs.
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.
• Guide and coach operational leaders in developing effective on-the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.     
• Guide and coach operational leaders in developing effective on the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).

Required Qualifications:

• Degree or Diploma holder, preferably in Hospitality, Hotel Management, or a related field.
• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred.
• Minimum 3 years of experience in service excellence or learning & development within hotels or reputable F&B establishments.
• Proven experience in designing and delivering stand-up training programs tailored to business needs.

Group Overview

STOREFRIENDLY is a leading provider of self-storage and related services in Singapore with multiple branches offering customers 24/7 access convenience, secured and climate controlled short and long term storage solutions. The Group will be expanding in 2026 with more branches and product offerings and thus is now recruiting and training more frontline staff to support the targeted growth.

Job Summary

Join STOREFRIENDLY as a Customer Service Executive to support customers in selecting storage solutions, managing rental agreements, resolving service issues, and maintaining branch operations in a friendly and professional environment.

Responsibilities

• In-Person Engagement: Greeting visitors, tenants, or customers and addressing inquiries through direct walk-ins or scheduled appointments.

• Handling on-site viewings: Assessing customers' storage needs and recommending suitable storage units, services, or merchandise.

• Transaction Processing: Sign-ups, payments, move-ins, move-outs and merchandise sales directly at branch counter.

• Problem-Solving, Escalation & De-escalation: Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.

• Inventory & Asset Control: Managing the requisition and organization of on-site supplies, from merchandise, marketing materials to office and maintenance stock.

• Site Management and Maintenance: Facility inspections to ensure site meets safety, cleanliness and brand standards and coordinating with relevant internal departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems to prevent service disruptions.

• Administrative Support: Maintaining accurate records of interactions, processing physical documentation, and coordinating with back-office departments.

Preferred competencies and qualifications

• Active Listening & Empathy: Interpreting both verbal and non-verbal cues to understand customer needs effectively.

• Critical Thinking & Adaptability: Ability to prioritize urgent tasks over routine administrative tasks during high-traffic periods and flexibility to pivot between physical tasks (e.g., facility checks) and digital ones (e.g., answering emails).

• Willingness to Learn: To gain better understanding of company products, services and systems and improve professional skills.

• Personality and Professional Presentation: Cheerful and friendly disposition and ability to adhere to strict grooming and uniform standards as a brand ambassador of the STOREFRIENDLY Group.

• Qualifications and Experience: At least GCE 'N" or "O" Level and 1 year of work experience (preferably in sales or customer service roles).

Interested candidates please submit your resume with contact details, expected salary and earliest availability.

We are looking for a Dental Assistant or Dental Nurse to join our growing practice. Whether you have years of experience or are early in your career, we offer a supportive environment with structured training and clear career progression. Enjoy a 5-day work week with day shifts only — a rarity in dentistry. 

What You Will Do 

• Provide four-handed chair-side assistance during a range of dental treatments (scaling, fillings, extractions, and specialist procedures) 

• Prepare the dental room, instruments, and materials for each patient 

• Maintain strict sterilisation and infection control standards 

• Manage dental stock, inventory, and ordering 

• Support patient comfort throughout their visit 

• Carry out other clinical duties as assigned 
  

What You Need 

• Minimum GCE N Levels or equivalent; NITEC in Dental Assisting or relevant certification is an advantage 

• Candidates with nursing, healthcare, or dental assisting experience preferred 

• Patient-focused with strong attention to detail 

• Able to work at least one weekend day on rotation 

• Trainees with a strong interest in dental healthcare are also welcome to apply 
  

Why Join Us 

• 5-day work week — not 5.5 days. Day shifts only (8.30am–6.15pm), no night shifts 

• Closed on all public holidays 

• Structured training and learning support, including for career progression 

• Annual leave + additional Reward Leave 

• Medical and dental benefits 

• Performance incentives 

• Career pathway: DA → Senior DA → Lead DA → Clinic Coordinator 

Job Summary

We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.

You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
• Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
• Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
• Manage change, incident, and problem management processes in alignment with ITIL best practices.
• Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
• Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
• Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
• Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
• Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
• Proven experience managing Network Managed Services operations.
• Demonstrated people management experience leading a team of at least 10 engineers.
• Strong background in network infrastructure and operational management.
• Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
• ITIL Certification is mandatory.
• Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
• Proficiency in creating and presenting reports using Power BI and ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Sales Representative (Student Enrolment) – Tuition Centre | Basic + Commission | OTE Commission ~$24,000/year (Uncapped) | Career Progression

Company / About Us

We are a growing tuition centre in Singapore focused on delivering measurable learning outcomes for students and a high-quality experience for parents. As we expand our programmes and student intake, we are hiring part-time/full-time Sales Representatives to drive enrolment growth. The role works closely with our centre operations team and includes a part-time front desk/parent liaison component to ensure a smooth customer journey and strong retention.

If you enjoy consultative selling, building relationships, and being part of a team with clear advancement pathways, we would like to speak with you.

Role Overview

This is a sales-focused role responsible for driving student enrolment through lead conversion, outreach, and pipeline management. You will represent the centre to parents and students via walk-ins, calls/WhatsApp, events, and community outreach, while supporting front desk operations and parent communications.

You will earn a competitive basic salary plus commission, including on-target commission of approximately $24,000, with unlimited upside based on performance.

Key Responsibilities

1) Direct Sales & Student Enrolment

• Achieve monthly enrolment targets across the centre’s programmes.
• Convert inbound enquiries and warm leads through consultative selling and clear programme recommendations.
• Handle walk-ins, phone calls, WhatsApp enquiries, and follow-ups.
• Present programme information (class formats, schedules, suitability, learning plans), address objections, and close enrolments.

2) Outreach & Lead Generation

• Support and participate in recruitment activities such as open houses, trial class promotions, school/community outreach, and recruitment events.
• Proactively generate leads through referrals, partnerships, community touchpoints, and local marketing initiatives.
• Provide on-the-ground feedback to improve marketing messages and lead quality.

3) Sales Pipeline & Follow-up Management

• Maintain a structured sales pipeline: lead tracking, follow-up cadence, conversion updates, and reporting.
• Ensure accurate records of enquiries, next steps, and outcomes in the centre’s tracking tools/CRM.
• Prepare regular updates on pipeline health and conversion performance.

4) Admissions, Onboarding & Front Desk (Part-time Component)

• Coordinate onboarding from registration to first lesson: class placement, scheduling, and parent communications.
• Liaise with parents on queries, lesson arrangements, and student progress updates (in coordination with teachers).
• Monitor service quality: feedback collection, parent experience, and basic checks on teacher delivery standards (with management oversight).
• Support smooth front desk operations during assigned shifts.

Requirements

• Singapore Citizen / Permanent Resident / Long-term local resident.
• Minimum Diploma qualification; Degree is an advantage.
• 1–2 years’ experience in direct sales or customer-facing roles (education sales, training sales, retail sales, corporate outreach, or similar).
• Strong communication and presentation skills in English and Chinese (spoken and written).
• Target-driven, confident with follow-ups, and comfortable handling objections and closing.
• Able to work on weekends for recruitment events (time-off provided).

What We Offer

• Basic salary + commission with OTE commission of ~$24,000/year, and unlimited upside for strong performers.
• Structured training on programmes, sales scripts, and parent handling; ongoing coaching.
• Clear progression pathway (based on performance):
• Sales Representative → Team Lead / Centre Operations Lead → Centre Operations Manager
• Supportive team environment with hands-on exposure to both sales and centre operations.

How to Apply

Please submit your resume with a short note describing:

1. Your relevant sales/customer-facing experience, and
2. Why you are interested in education and student enrolment.

Only shortlisted candidates will be contacted.

职位名称

招生销售专员 - 补习中心｜底薪 + 提成｜目标提成约$24,000（上不封顶）｜有清晰晋升路线

关于我们

我们是一家正在成长的新加坡补习中心，注重学生的学习成果，也非常重视家长的服务体验。随着课程和学生人数持续增加，我们正在招聘全职/兼职招生销售专员，负责推动招生增长。这个岗位会和中心运营团队密切配合，同时也会有一部分前台/家长沟通的工作，帮助家长顺利完成报名与入学衔接，提高续课率与满意度。

如果你喜欢顾问式销售、擅长沟通和建立关系，也希望在一个有发展空间的团队里成长，欢迎来聊聊。

职位简介

这是一个以招生销售为主的岗位，你会负责线索转化、外拓获客和销售跟进管理。你需要通过到店咨询、电话/WhatsApp、活动和社区推广等方式与家长和学生沟通，同时协助前台运作和家长沟通，保证整体客户体验顺畅。

薪酬为底薪 + 提成，包含目标提成约$24,000，达标后可拿到相应提成，表现优秀者提成上不封顶。

工作内容

1）招生销售与报名转化

• 完成中心各项目的月度招生目标。
• 通过顾问式沟通了解家长需求，给出合适的课程建议，把咨询转化为报名。
• 处理到店咨询、电话、WhatsApp/WeChat 咨询，并做好后续跟进。
• 清楚介绍课程信息（上课形式、时间安排、适合度、学习计划），处理家长疑问并促成成交。

2）外拓获客与线索开发

• 参与中心的招生相关活动，如开放日、体验课推广、学校/社区外拓、招生活动等。
• 通过转介绍、合作渠道、社区触点和本地推广，主动开发新线索。
• 提供一线反馈，协助优化宣传内容与提升线索质量。

3）销售跟进与管道管理

• 维护清晰的销售跟进流程：记录线索、安排跟进节奏、更新转化情况并定期汇报。
• 在中心的表格/CRM 工具里准确记录咨询信息、下一步动作和结果。
• 定期更新销售进度与管道情况，确保跟进有节奏、有效率。

4）报名入学衔接 + 前台支持（部分工作）

• 协助家长从报名到第一堂课的衔接：配对/分班、排课安排、入学沟通等。
• 回应家长关于课程安排、学习情况的咨询（与老师配合沟通）。
• 关注服务质量：收集反馈、跟进家长体验，并在管理层指导下做基础的教学服务检查。
• 在安排的时段内，协助前台日常工作顺利进行。

任职要求

• 新加坡公民 / 永久居民 / 长期本地居民。
• 至少大专学历；本科更佳。
• 1–2 年销售或客户服务经验（教育/培训销售、零售销售、企业外拓等相关经验都可以）。
• 英文与中文沟通表达能力强（口语与书面）。
• 目标感强，愿意持续跟进，能处理异议并完成成交。
• 能配合周末招生活动（提供调休）。

我们能提供什么

• 底薪 + 提成，目标提成约$24,000，优秀者提成上不封顶。
• 系统培训：课程内容、销售话术、家长沟通方式，并有持续带教与支持。
• 晋升路线清晰（以表现为准）：
• 招生销售专员 → 团队主管/中心运营主管 → 中心运营经理
• 团队氛围支持度高，能同时积累招生销售与中心运营经验。
  

应聘方式

请投递简历，并简单说明：

• 你的相关销售/客户服务经验；以及
• 你为什么对教育行业和招生工作感兴趣。

仅联系入围面试者。

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability