Total 13 Customer Service job vacancies in Melbourne

We are searching for a confident and detail-focused Customer Service & Validation Coordinator to join our Customer Experience (CX) team

Working in a fast-paced and KPI-driven environment, this role is critical to the successful delivery of our Mystery Shopping and Auditing programs. You will be responsible for both job fulfilment and validation of mystery shopping reports to ensure high-quality outcomes for our clients.

You will be joining a close-knit team that supports each other and works collaboratively in a high-energy environment.

Benefits

• An attractive total salary package (including superannuation) is on offer
• Great company culture that supports equal opportunities and provides development opportunities
• Full time office based role with hybrid work environment
• EAP support, Birthday leave, early finish Fridays and more

 Roles and Responsibilities

• Ensure all Mystery Shopping and Auditing jobs are filled on time to meet client deadlines
• Validate mystery shopping and audit reports for accuracy, consistency and quality
• Manage daily workforce planning across job filling and validation targets
• Provide clear, constructive feedback and coaching to mystery shoppers to improve report quality
• Respond to shopper and validation enquiries in a timely and professional manner
• Work closely with Client Service Managers to support program delivery and client expectations
• Take a solution-focused approach to problem solving using a WIN/WIN mindset
• Assist in minimising resubmits, revisits and operational costs while maintaining service quality

Essential Criteria

• Ability to work under pressure with tight deadlines
• High attention to detail and strong quality control mindset
• Confident, proactive and solutions-focused attitude
• Strong written and verbal communication skills
• Ability to manage competing priorities and adapt to changing workloads
• Basic to intermediate Excel skills
• Previous experience in customer service, operations, validation, retail, call centre or administrative roles preferred

What's Next?

If you feel you have the right attitude and skills to succeed, apply today!

Please note only shortlisted candidates will be contacted.

Oaks Melbourne Southbank Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• 38 Hours Per Week
• Rotating roster across Monday to Sunday 
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding superannuation):

Monday - Friday: $26.70 per hour 

Saturday: $33.38 per hour 

Sunday: $40.05 per hour

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You'll be supporting customers across the Office platform
• You'll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You'll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You'll handle dissatisfied customers in a polite and professional fashion
• You'll maintain broad knowledge of all company products, services, and promotions
• You'll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You'll monitor the performance of systems and assist with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

You’ll be the go‑to escalation point for incident and request management in Information Services, specialising in the Case Management System and other Tier 1 business‑critical applications. Working within the IT Helpdesk team, you’ll provide expert support to users by resolving escalated issues through the service desk, reporting directly to the Help Desk Support Manager. 

Typically, in this role you will:

• Provide an escalated point of contact for users, managing incidents and requests via a service desk function.
• Manage IT service requests related to CMS and Tier 1 applications from users via email, telephone, web logging, and walk ups, resolving incidents and service requests at the point of escalation wherever possible.
• Act as an SME for the Case Management System and other Tier 1 core applications requiring escalation from level 1 support.
• Be the conduit from Level 1 to through to Level 3 ensuring that any areas to uplift the knowledge is transferred via clear documentation, walked through and is understood with confidence.
• Knowledge and awareness of changes & enhancements to the CMS are shared and kept up to date via the Knowledge Base resources to support troubleshooting of incident and request escalated to IT Support.
• Support 1st level as required to deliver and meet targets as required by the business. This may include supporting Helpdesk as directed.
• Be a key representative to the business surrounding CMS to share knowledge and support learning for operational teams.

Epworth HealthCare (Epworth) seeks Acute General Registered Nurses, Critical Care,Operating Room staff (Scrub/Scouts, Anaes and PACU) To join our high performing and highly valued Central Resource Unit (CRU) on a permanent part time basis.

Positions are available across 3 locations of the Epworth Health group.

Central

• Freemasons (East Melbourne)
• Richmond
• Richmond Rehab

Eastern Suburbs

• Eastern (Box Hill)
• Hawthorn
• Camberwell

Geelong

• Epworth Geelong

Staff recruited into the permanent pool team are based in either Central, Eastern Suburbs or Geelong but are not limited to just one location.

Importantly, you can choose your primary location, and you can choose if you want to pick up shifts in other locations too.

What will this model look like?

• Each staff member can select their primary hospitals where they want to pick up shifts
• Staff can choose to pick up additional shifts in other Epworth Locations
• CCRN will have an expected requirement of working between Richmond & Eastern
• Supernumerary and education are provided to staff to ensure they are set up for success
• Access to a mobile app to pick up shifts at ease across the group
• Experience variety of work by having the ability to work or transition across different specialities and areas

You will make an impact by:

• Delivering an exceptional patient experience
• Providing high standards of nursing care
• Encouraging and role-modelling empathy to patients, families and medical staff

To be successful in this role, you will… 

• Have a minimum 3 Years of relevant nursing experience 
• Have a contemporary knowledge of best practice in surgical/medical nursing care and/or midwifery, and the patient journey.  
• Have Permanent residency, Australian citizenship or working rights
• Have recency of practise across both Medical and Surgical nursing (if wanting to join as a general acute nurse)
• Have excellent interpersonal communication and teamwork skills  
• Be adaptable to different teams and working environments
• Be teachable and have a willingness to learn and grow professionally  
• Enjoy the challenge of working flexibly within a team environment.  
• Possess a strong understanding and background of patient-centred care  
• Have well-developed time management and prioritisation skills  

Position Description         Inherent Requirements

Tasks include but not limited to: 

• Manage incoming telephone calls, emails and faxes, providing excellence in customer and client service;
• Accurate referral data entry and maintenance of client files in HMS case management system(s);
• Support teams with customer interactions as required;
• Manage all incoming and outgoing mail, deliveries and courier orders;
• Liaison with building management and external contractors to coordinate office cleaning and repairs; maintaining a safe and clean work environment. 

Oaks Melbourne on Collins Hotel are looking for a full time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Full Time 38 Hours Per Week 
• Shift times: 11pm to 7am 

Hourly Rates (excluding superannuation):

Monday - Friday: $26.70 per hour + penalties

Saturday: $33.38 per hour + penalties

Sunday: $40.05 per hour + penalties

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

About you

You are the ultimate guests' champion with a keen eye for detail and a strong sense of reliability. Always polished and professional, you bring a dash of charisma to the team, easily communicating and connecting with others to create a positive, collaborative vibe that makes everything run smoothly.

You're a confident driver, holding an Australian Full driver's licence or probationary licence (P2) and have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

If this role sounds like you, please write in one paragraph what would be the ultimate guest experience and include this with your application and resume!

As a Team Lead, you will make a real difference in the lives of people living with disability by helping them and those around them.  You will focus on enhancing quality of life, reducing behaviours of concern and promoting the rights of people with disability.

You will support and lead a team of Behaviour Support Practitioners to deliver evidence-based, person-centred positive behaviour support services to participants in the community.

You will need to live in Melbourne, Victoria.

As a Team Lead for Positive Behaviour Support you will:

• undertake the support for your own reduced caseload of participants of all ages by providing exceptional evidence-based, person-centred positive behaviour supports
• identify, provide input, and implement ongoing quality improvement opportunities for service delivery by OCA
• provide leadership that develops individual potential and supports team members to thrive as clinicians, whilst also working collaboratively with the leadership group to improve the quality of supports provided
• ensure OCA provides a workplace that is safe, healthy and respectful, along with actively contributing to growing the culture of being a fun, people-focused and stimulating place to work

Why You’ll Love Working with Outcomes Connect Australia

Supervision and Support:

• you will receive regular clinical supervision from an experienced clinical leader, plus opportunities to join group-based supervisions from the very beginning
• you will be supported by our experienced team of clinical leaders to ensure that your work is guided and supported every step of the way
• you will participate in our national best practice onboarding and learning program, with a focus on understanding the role, the context of PBS and the best ways to support participants
• you will participate in fortnightly learning prepared by Advanced and Specialist practitioners focusing on every aspect of our work, plus have access to our learning library of over 100 resources

Build Your Career:

• you will prepare an individualised Compulsory Professional Development (CPD) plan and Supervision Agreement with your supervisor, to plan out your journey from Proficient to an Advanced practitioner
• you will be supported by your clinical advisor and clinical leadership team to advance in practice specialisation, leadership, case management or any aspect of your work you see as your focus area
• you will be welcome to apply for one of the regular internal leadership positions, short-term secondments or adjunct roles that are available within our team

Team Culture:

• you will be a member of a values-led team that celebrates your wins and supports you through challenges
• we believe everyone contributes to our culture, from our newest team members to our most senior practitioners

Balance That Works:

• flexible scheduling and remote/community-based work
• sustainable caseloads that respect your energy and time
• space to rest, recharge and enjoy life outside of work

Benefits That Back You:

• competitive salary + super + rewards for outstanding performance
• $600 annual Health and Wellbeing subsidy
• salary packaging options

About You

• Current suitability (i.e. registration) with the NDIS Commission as a Behaviour Support Practitioner at the Proficient or Advanced or Specialist level is essential
• Demonstration of alignment to the company's vision to deliver evidence-based, outcome-focused supports which enable individuals and their significant others to live their best lives
• Developed leadership skills
• Demonstrated commitment to being a team player
• Substantial experience in the provision of positive behaviour supports as recognised by The Positive Behaviour Support Capability Framework
• Ability to demonstrate up-to-date evidence-based clinical skills
• Excellent stakeholder engagement, communication (written and verbal) and problem-solving skills
• Commitment to continuing professional development
• Current Drivers Licence and own reliable vehicle

#OCA

Are you a customer service professional who loves helping others? Do you excel on the phone, managing challenging interactions and resolving conflicts? If so, this might be the perfect opportunity for you!

We're looking for Customer Service Officers to join our team on a permanent and ongoing basis at AFCA. The primary function of this role is to deliver exceptional phone based customer service to consumers, complainants, representatives, and AFCA members. As a Customer Service Officer, you'll interact directly with complainants to understand their issues, provide accurate information, and guide them through the AFCA processes.

Note: Hybrid working arrangements are available. Full-time attendance in the office required for 5 week onboarding.

Success Factors:

• Technical: Phone based customer service skills, basic computer skills, data entry, chat management, de-escalating conflict
• Capabilities: customer focus, communication (verbal and written), empathy, resilience, organisation, process and detail orientation
• Experience: customer service, defusing conflict and managing difficult interactions, inbound contact centre (desired)
• Attributes: friendly and service-oriented, empathetic, team player, self-motivated and learning agility, results-driven, patient, stable, and consistent

We are seeking for candidate with experience in mental health or allied health clinic administration (highly desirable) who can cover Monday to Friday.

The role can be based at Melbourne VIC, Newcastle NSW or Sydney NSW area. 

This is a hybrid arrangement - a mixture of working in the office and from home.

Responsibilities:

• Supporting our national team of mental health clinicians to provide exceptional mental health support to individuals and businesses across Australia.
• Meeting and greeting clients who attend the practice.
• Answering and making phone calls in a prompt and courteous manner to book and reschedule appointments and maintain waiting lists
• Referral entry and allocation of service packs.
• Maintaining client details and appointments in the company’s practice management system Zanda.
• Collecting and managing client payments, processing Medicare rebates and processing invoices for third party payments
• Managing medical and business correspondence
• Actioning clinician requests promptly
• Completing record keeping tasks for the clinic
• Other duties consistent with the position where required and/or requested by management.

At TAL, we’re here to protect what matters most—especially when life is at its toughest. The Recovery & Support Specialist (Vulnerability) plays a vital role in ensuring customers experiencing vulnerability are met with empathy, care and the right support throughout their claims journey. By shaping how vulnerability is understood and responded to across our Claims business, this role helps translate TAL’s values into meaningful action. It’s a role with real impact, supporting fair outcomes, strengthening trust, and helping ensure every customer feels heard, respected and supported when they need it most.

In this role you will:

• Champion best‑practice vulnerability support by guiding Claims teams to identify needs and respond with empathy and care.
• Embed effective vulnerability support into claims management through streamlined processes and workflows.
• Leverage insights and data to improve customer outcomes, engagement and support programs.
• Strengthen service quality by overseeing third‑party partners to ensure consistent, high‑quality support for customers.
• Inform senior leaders and partners with clear insights that enhance decision‑making and customer support strategies.
• Position TAL as an industry leader by shaping thought leadership and influencing best practice in vulnerability support.